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The good, the bad and the awful – how businesses reacts to online reviews

<div class="theconversation-article-body"> <a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a> Every day travellers across the globe are flocking to popular destinations, eager to relax and create memories. Alongside packing and planning, many turn to online reviews to choose the perfect hotel, restaurant, or activity. These reviews, often shared enthusiastically or with a hint of frustration, play a key role in shaping our experiences. But what happens to these reviews once they are posted? Do businesses truly read them, and if so, do they make changes based on customer feedback? The short answer is yes, businesses do read reviews and often act on them. In fact, for many, it’s a crucial part of their <a href="https://www.sciencedirect.com/science/article/abs/pii/S004016252100384X">customer engagement strategy</a>. Reviews offer a treasure trove of insights, from customer satisfaction and service quality to product usability and pricing perceptions. But beyond the numbers and star ratings, reviews provide a story of the customer experience that can highlight strengths and reveal weaknesses. Businesses, particularly in competitive industries like hospitality, often have dedicated teams or <a href="https://broadly.com/blog/reputation-management-tools/">software tools</a> to monitor reviews across platforms like Tripadvisor, Google, and Yelp. These tools can aggregate reviews, analyse sentiments, and even benchmark against competitors. For example, a hotel chain may use these insights to identify common themes in guest feedback, such as complaints about check-in delays or praises for room cleanliness. By doing so, they can prioritise issues and respond effectively. However, reading reviews is just the beginning. The real value lies in how businesses respond to them, and whether they take actionable steps to address the feedback. In many cases, customer reviews have become catalysts for change. For instance, a recurring complaint about outdated decor might prompt a hotel to refurbish its rooms. Similarly, consistent praise for a friendly staff member can lead to rewards or recognition programmes, boosting employee morale and enhancing the overall guest experience. <a href="https://ieeexplore.ieee.org/document/10614398">Some businesses</a> go a step further by engaging directly with reviewers. This engagement can take various forms, from public responses thanking customers for their feedback to private messages addressing specific concerns. <a href="https://www.emerald.com/insight/content/doi/10.1108/ITP-09-2018-0415/full/html">Such interactions</a> not only show that a business values its customers, but also humanises the brand, fostering trust and loyalty. A well-handled response to a negative review can even turn a dissatisfied customer into a loyal advocate. <h2>The role of negative reviews</h2> Negative reviews, while often dreaded by businesses, are an essential component of the feedback process. They provide honest, often blunt insights into what went wrong and where improvements are needed. For instance, during the holiday season, a restaurant might receive complaints about long wait times or underwhelming festive menus. Instead of viewing these reviews as setbacks, savvy businesses see them as opportunities to refine their offerings and enhance customer satisfaction. In some cases, businesses have <a href="https://ieeexplore.ieee.org/document/10614398">used negative reviews</a> as a springboard for innovation. A restaurant receiving feedback about limited vegetarian options might introduce new menu items, attracting a broader clientele and boosting sales. Similarly, a hotel criticised for lack of amenities might invest in additional facilities, improving its appeal and competitiveness. As technology evolves, the landscape of customer reviews and business responses is also changing. The rise of artificial intelligence and machine learning that uses algorithms has made it easier for businesses to analyse vast amounts of feedback and identify trends quickly. This capability allows for more proactive responses, with businesses anticipating issues before they become widespread problems. Moreover, the increasing use of video and photo reviews adds a new dimension to customer feedback. <a href="https://www.emerald.com/insight/content/doi/10.1108/JPBM-01-2019-2194/full/html?casa_token=adZDhhc3f0IAAAAA:7jPn1_y31gfB4BjJjLdl8QnnFixO3XCEOKbtemd0N2vhh_UCEHa1vjisRj3X3K1iw7UIRL1yylJGN6CCqPbW1Bs4CoSto1x0M1ntb_RtD7z-ZXHzj7Q">Visual reviews</a> can provide a more vivid portrayal of experiences, from showcasing a beautifully plated dish to highlighting a less-than-sparkling pool. Businesses are adapting to this trend by incorporating user-generated content into their marketing strategies, showcasing real-life customer experiences to attract new clients. However, the rise of fake reviews is a growing concern. In 2023, the popular travel website Tripadvisor <a href="https://www.tripadvisor.com/TransparencyReport2023#group-section-Fake-Reviews-HZjJZOxSZ4">saw an overwhelming influx</a> of user-generated content, with over 30 million reviews, however, amid this vast pool of feedback, 1.3 million reviews were flagged as fraudulent and subsequently removed. In the end, customer reviews are not just fleeting opinions left in the digital atmosphere. They are valuable conversations between businesses and their customers. For businesses, reviews offer an opportunity to understand their clients’ needs, address concerns, and celebrate successes. That is why businesses like <a href="https://www.aboutamazon.com/news/policy-news-views/how-ai-spots-fake-reviews-amazon">Amazon are using AI</a> to manage the reviews. By reading, responding, and, most importantly, acting on reviews, businesses can foster a loyal customer base and continually improve their offerings. So, the next time you leave a review, remember that someone is listening, and your words may just be the catalyst for positive change.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/236194/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, Lecturer in Digital Marketing, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, AI Strategist and Professor of Digital Strategy, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, Professor of Strategy and Economic Organisation, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/the-good-the-bad-and-the-awful-how-business-reacts-to-online-reviews-236194">original article</a>. </div>

Travel Trouble

"Best country in the world" crowned for the third year in a row

The best countries in the world have been ranked according to a new survey, with Switzerland taking out the top spot for the third year in a row. According to new data released by <a href="https://www.usnews.com/news/best-countries/rankings" target="_blank" rel="noopener">US News & World's report</a> in its annual Best Countries rankings, the small European nation has been dubbed the "best country in the world" for 2024. Among the top 25 list, 15 European countries nabbed spots, east and southeast Asia claimed four spots, and the Middle East took two spots, with North America and Oceania taking two spots each. The ranking was made based on the views of 17,000 people, who assessed how well each nation ranked on categories including power, openness for business and cultural influence. At the top of the ranking was Switzerland, which has been at the top of the table nearly every year since 2017, with the report saying the country was "bolstered by notable performances in three of the heaviest-weighted subrankings: quality of life, entrepreneurship and social purpose." Japan claimed second spot on the list for the first time, climbing four spots from last year's ranking, for its high rankings in the entrepreneurship and movers categories. Australia came in fifth place this year (down from fourth in 2023), ranking high in quality of life and social purpose, while New Zealand came in ninth place (down from eighth in 2023). Check out the top 25 best countries list below. 1. Switzerland 2. Japan 3. United Stated of America 4. Canada 5. Australia 6. Sweden 7. Germany 8. United Kingdom 9. New Zealand 10. Denmark 11. Norway 12. France 13. The Netherlands 14. Singapore 15. Italy 16. China 17. United Arab Emirates 18. South Korea 19. Spain 20. Finland 21. Austria 22. Iceland 23. Belgium 24. Ireland 25. Qatar Image credits: Shutterstock

International Travel

Funniest joke of the Edinburgh Fringe Festival crowned

The funniest joke of the Edinburgh Fringe Festival has been crowned, with the top ten hilarious quips also receiving honourable mentions. Thousands of performers flock to Scotland's capital each year to entertain and delight crowds at the Fringe in all areas of the arts, including live comedy. For the last 15 years, British entertainment channel U&Dave, owned by British broadcaster UKTV, has handed out the "Funniest Joke of the Fringe Award" by popular vote. Despite coming up against fierce competition, comedian Mark Simmons won with his joke, "I was going to sail around the globe in the world's smallest ship but I bottled it." A panel that included leading UK comedy critics and comedians attended hundreds of shows across the festival and submitted their 10 top jokes, before a shortlist of gags were anonymised was presented to 2,000 members of the British public to vote on the one that evoked the most laughter. Upon winning the prestigious award, Simmons, who was at the Fringe celebrating his 10 year anniversary as a stand-up comedian, said, "I'm really chuffed to win U&Dave's Funniest Joke of the Fringe. I needed some good news as I was just fired from my job marking exam papers, can't understand it, I always gave 110%." Check out the list of the top ten jokes from the Edinburgh Fringe Festival as voted by the public below. 1. "I was going to sail around the globe in the world's smallest ship but I bottled it." Mark Simmons 2. "I've been taking salsa lessons for months, but I just don't feel like I'm progressing. It's just one step forward… two steps back." Alec Snook 3. "Ate horse at a restaurant once - wasn't great. Starter was all right but the mane was dreadful." Alex Kitson 4. "I sailed through my driving test. That's why I failed it." Arthur Smith 5. "I love the Olympics. My friend and I invented a new type of relay baton: well, he came up with the idea, I ran with it." Mark Simmons 6. "My dad used to say to me 'Pints, gallons, liters' – which, I think, speaks volumes." Olaf Falafel 7. "British etiquette is confusing. Why is it highbrow to look at boobs in an art gallery but lowbrow when I get them out in Spoons?" Chelsea Birkby 8. "I wanted to know which came first the chicken or the egg so I bought a chicken and then I bought an egg and I think I've cracked it." Masai Graham 9. "My partner told me that she'd never seen the film Gaslight. I told her that she definitely had." Zoë Coombs Marr 10. "The conspiracy theory about the moon being made of cheese was started by the hallouminati." Olaf Falafel Image credits: Instagram

International Travel

Dancing With The Stars champion crowned

The winner of Dancing With The Stars has been crowned after a fierce month of competition. The semi-final saw Ben Cousins, Adam Dovile, and Shane Crawford sent home, so the five remaining stars Lisa McCune, Ant Middleton, James Stewart, Nikki Osborne, and Samantha Jade, battled it out for the final show down. For the first set of performances, each pairing was tasked with doing a freestyle routine for the judges, with Lisa and Ian landing themselves at the top of the leaderboard with a perfect score of 40. Samantha and Gustavo came in close with a score of 38, while Ant and Alex scored 34. Nikki an Aric scored 31 while James an Jorja were awarded 30 which left both pairs at the bottom of the leaderboard. Despite the audience votes being added, the scores didn't change, so the the top three pairs moved to the stage for one last chance to impress the judges. They were all tasked to choose perform a dance from the season that they thought they excelled at. Samantha and Gustavo opted to take on the foxtrot, landing a final score of 38. Ant and Alex were up next with a contemporary routine with Judge Helen Richey complimenting them for a "fantastic" performance before the panel awarded them with a final score of 36. Lisa and Ian were the last couple to hit the dancefloor and they performed the Viennese Waltz. The judges said they loved the dance but weren't sure if it was as good as the first time they did it. “But it was just gorgeous, it was absolutely stunning,” said Craig Revel-Horwood before the panel gave them a final score of 39. After a tense wait as the audiences casted their votes, Ant and Alex placed third, Samantha and Gustavo placed second and Lisa and Ian were announced as the Dancing With The Stars 2024 champions. “I’m so thrilled,” she said before praising her dance partner. "This one is so beautiful,” she said of the trophy. “Like he’s going back to the UK. What happens? Do I keep it here? It will keep my Logies company.” Images: Seven

Expert reveals why you shouldn’t use hotel hair dryers

An expert has shared why you should avoid using hair dryers that are provided in hotels. Many travellers rely on these handy devices that are often found in bathroom drawers in hotels, instead of packing your own hair dryer that can often take up valuable luggage space. However, trichologist Jacqui McIntosh, who focuses on diseases related to the scalp and hair, said travellers should avoid these appliances at all costs. According to the expert, there's a high chance there are bacteria and germs lurking inside the hair dryer that have been passed between hotel guests. "Using a hairdryer riddled with bacteria and germs does pose health risks and can be detrimental to your hair health," she told The Mirror. McIntosh says when the microorganisms inside a hairdryer make their way onto your hair and scalp, "they can spark infections and irritations, disrupting your hair follicles and slowing down healthy growth." Even without the worry of bacteria and germs, there's a chance of dust and mould lurking inside the appliance, which she says are "troublemakers for your scalp". "Neglected hair dryers are time bombs waiting to go off. Debris buildup inside the device spells overheating, increasing the risk of singeing your hair or scalp," she explained. McIntosh also clarified that, as pointed out in a 2009 study, hairdryers are one of the handful of items that are missed by hotel cleaning staff, so next time you’re staying in a hotel, probably best to bring your own hair dryer. Image credits: Shutterstock

Travel Trouble

Motive and cause of death revealed after six found dead in luxury hotel

Six people found dead in a luxury hotel room in central Bangkok are believed to have died due to poisoning, according to Thai police. Authorities shared photo of the teacups found in the room on the fifth floor of the hotel, revealing they found traces of cyanide in the cups. The bodies of two American and four Vietnamese nationals were found by hotel staff on Tuesday evening, after staff entered the room to inform them it was past check out time. The group, made up of three men and three women aged between 37 and 56, likely drank from tea and coffee cups laced with cyanide following a dispute linked to bad investments, Thai police said on Wednesday. Photos of the crime scene released by authorities show a lack of struggle and violence, instead showing bodies scattered around the room among plates of untouched food, and two thermos flasks and cups. Initial examinations revealed the presence of cyanide in six cups, according to police. “The mouths and nails on all the bodies turned purple, showing a lack of air could be a joint reason of the cause of the death,” forensic doctor Kornkiat Vongpaisarnsin, told a press conference at the Chulalongkorn University. “We presume they all died from cyanide which causes a lack of air in some organs,” he added. Authorities initially said they were searching for a seventh person who was part of the hotel booking, but on Wednesday they dismissed this line of inquiry, saying they believe one of the dead people poisoned the others with the deadly fast-acting chemical cyanide. “We are convinced that one of the six people found dead committed this crime,” said Noppasil Poonsawas, a deputy commander of Bangkok police. That person, police said, had ordered the food and tea to the room and “looked under stress” when staff arrived. After conducting interviews with hotel staff, Noppasin said one of the members of the group was alone in the room when the food arrived and was later joined by the other guests. He added that the incident was likely linked to a “personal matter” and not related to organised crime as interviews carried out with relatives of the dead indicated a dispute over debt. “One of the relatives said one of the deceased was an investment agent and all (the deceased) invested, but the business was not going as expected. They made an appointment to discuss the matter in Thailand,” Noppasin said. Police believe that the woman who poisoned the group did so after she accrued huge debts related to an investment in a hospital in Japan, according to police sources cited by Vietnamese media. She had allegedly convinced a married couple and two other victims among the dead to pour funds into the project, but they had reportedly lost roughly $280,000 AUD as a result. Tran Dinh Dung, the father of one of the victims, said his 37-year-old son was due to return to Vietnam last Sunday. “I kept calling him but couldn’t get through so I was very worried, but I didn’t expect him to die in Thailand,” Dung said in an interview with Vietnam’s Thanh Nien newspaper. “Phu’s mother has fainted countless times, she could not bear this shock,” he said. Image credits: AFP/Anusak Laowilas/NurPhoto/Shutterstock Editorial

Legal

Six people found dead in luxury hotel

A disturbing theory has emerged after six people were found dead in a luxury hotel room in central Bangkok. According to Bangkok’s Metropolitan Police commissioner Thiti Saengsawang, hotel staff at the Grand Hyatt Erawan discovered the bodies of six people in a fifth-floor room after they missed check out time by more than 24 hours. After concluding that the incident did not appear to be a robbery and none of the bodies showed any signs of physical violence, Thai Police are exploring the possibility that the people were poisoned. Police shared that they "needed to find out the motives", and that the deaths were the result of a "killing", not a suicide. Authorities conformed they are investigating the potential poisoning after Thiti said cups with traces of a white powder were located in the room, along with untouched food that had been ordered earlier. As police continue their investigation into the shocking deaths, they are currently searching for a seventh person who was part of the hotel booking and is now a possible suspect. Two of the dead were US citizens of Vietnamese background, while the other four were Vietnamese nationals. Thiti said police believe one member of the group had tried to reach the door to escape but fell and died before they could get there. The Thai government issued a statement after the killings, with Thai Prime Minister Srettha Thavisin saying, "There were no signs of a struggle," adding, "We need to conduct an autopsy." He also "ordered all agencies to urgently take action to avoid impact on tourism,” given that the luxury hotel is situated in a popular tourist area. Image credits: BBC / Royal Thai Police

Travel Trouble

"This is crazy": MasterChef Australia 2024 winner crowned

MasterChef Australia has crowned its 2024 winner! Nat Thaipun has emerged as the winner of the coveted title and took home a whopping $250,000. In the intense finale, the final two contestants Josh Perry and Nat Thaipun had 75 minutes to cook up something spectacular for the judges using black peppercorns as the key ingredient. While Perry went with a rib-eye with some brussels sprouts and peppercorn sauce, with a spin on the vegees and some pureed sauce, Thaipun went with a Thai twist on a hearty pub meal, the scotch egg. In the first round, Thapun managed to secure a total of 36/40, while Perry walked away from round one with 33/40. In the second round, the contestants were asked to recreate renowned British chef Claire Smith's "Core-teaser", an incredibly detailed version of the classic Malteaser, with 113 steps to follow. Both contestants struggled with the dessert, but Perry ended up struggling the most with one of the dish's key elements which resulted in his malt sugar ball going "pear-shaped". Perry "absolutely nailed it" despite missing an element of the dessert, and Thaipun was "pretty bang on" with the flavours of the dish, but the judges thought her texture was off. Despite this, it was the extra points in the first round that gave Thaipun the advantage of winning the show. <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/C9e3cmaP66A/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/p/C9e3cmaP66A/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by MasterChef Australia (@masterchefau)</a> </div> </blockquote> Speaking about her huge win, she told the judges: “I feel so good. This is crazy, it feels like a dream, but it’s not!” Former MasterChef winner Julie Goodwin congratulated Thaipun on her win on Instagram. "Congratulations Nat and to all who competed. Best wishes for whatever adventures come next!" she wrote. Fans also congratulated Thaipun. "From the immunity pin winner to the Masterchef winner !!! 👏👏👏" wrote one. "Omg, congratulations! She's so consistent and strong and clever innovative from start to the grand finale!🙌" added another. "What a great finale cook!!! Truly enjoyed this season. So many talented cooks but so delighted Nat won 💛" a third wrote. Images: Channel 10/ Instagram

Food & Wine

"Expectation vs Reality": Woman's reaction to hotel scam

A woman was left outraged after forking out on a hotel room with a gorgeous sea view, only to find out she had fallen for a scam. Influencer Clarisa Murgia paid an obscene amount of money for the room with a view, which was advertised as part of a holiday of a lifetime across Europe. Expecting blue seas, sailing boats and a view of the mountain range, the influencer was utterly disappointed when she found out that the breathtaking views was nothing but a poster attached to the wall of the building outside her window. She shared footage of the "view" on TikTok, with the caption "Expectation vs Reality" and from one angle the poster looked just like the real thing. But as she pans to the another side, the massive poster emerges attached to a crumbling white wall, with her actual view being rows of barred white windows and a dingy alley. "Someone rented a B&B with a sea view. I feel scammed, guys," the influencer added. "No one has ever deceived me like this before, hahaha." The video racked up over 2.5million views, with many joking about her unfortunate situation. "Not even my ex lied that much," one joked. "My luck in life is summarised in this video," another added. "That's why I always look at the location so I don't fail," a third wrote. Images: TikTok

Travel Trouble

10 tips for a better night’s sleep in a hotel room

From noisy neighbours to unbearable bedding, a good night’s sleep in a hotel room can be hard to come by. Here are 10 tips to help you get decent shut eye. 1. Book a room midway down a hallway This is generally the quietest part of the floor, way from ice and wending machines, laundry facilities, exits, closets and any other places where sudden noises might occur. 2. Try to avoid rooms facing a pool While the view is something to admire, pools can also be the sight of noise generating late-night gathering and any sounds generally echo loudly off the water. 3. Inquire at the front desk about pillow options If the wrong pillow gives you back or neck pain have a chat to the front desk when checking in. Most hotels stock pillows of varying firmness, and can offer a better fit. 4. Pack earplugs and eyeshades When you’re struggling to get to sleep the tiniest noise or ray of light can end up being a huge distraction. Nip this in the bud by packing earplugs and eyeshades. 5. Turn your mobile phone off Mobile notifications can be a huge distraction (particularly when they’re coming from friends and family in different time zones). Turn your phone off, and enjoy the bliss. 6. Make use of your ‘do not disturb’ sign If you’re planning to sleep in make sure you put your ‘do not disturb’ sign on the outside doorknob, otherwise you might get a rude awakening from a housekeeper. 7. Report any noises immediately Sometimes a quick pound of the wall will quiet down a noisy neighbour, but this doesn’t always work. If the people in the room next to you won’t keep quiet, make sure you let the front desk know and they can take the necessary actions. 8. Adjust the room temperature Most people sleep better in a cooler room, so make sure you adjust the temperature to whatever is the best fit for you to get sleep. Even just opening the window a tiny little crack can make a big difference in terms of your overall comfort levels. 9. Ask the front desk about blackout shades Particularly if you’re staying in a city that’s full of lights, noises and distractions, blackout shades can provide you with a level of peace and comfort that will help you sleep. 10. Consider bringing your own sheets Particularly if you’ve got skin sensitives, it’s generally a good idea to bring your own sheets (if you’ve got enough space). The familiar scent and feel will really help you sleep. Image credits: Shutterstock

Travel Tips

The truth about hotel bathrobes

When the time comes to check out of a hotel, it is hard to resist the urge to search the room for any freebie items that can we can slip into our suitcase. Robes and slippers are the hotel items that cause the most confusion among guests about whether they can take them home without any consequence. <a href="https://www.escape.com.au/travel-advice/to-steal-or-not-to-steal-what-you-can-and-cant-take-from-hotel-rooms/news-story/7fa7f374957edf51512c0c5dc62f4ed2" target="_blank" rel="noopener">Escape</a> has revealed that robes are off limits for most hotels and that guests will also be hit with an extra charge if one goes missing. Hotel bathrobes are laundered and then reused for the next guest. However, most hotels do not mind if slippers are taken by guests because they will not be used again. “Slippers won’t be used again,” explained Hotels.com marketing manager David Spasovic. “So you may as well stash them away for you to use on your next flight – they’re ideal for wearing on a long haul. Hold back on the robe though.” There are plenty other items that are up for the taking at hotel rooms, but it is important to make sure you don’t get too carried away. “The general rule of thumb is that if it can't be reused then it can be taken,” said David. “Miniature toiletries, shower caps, combs, disposable razors and toothbrushes. These are all goodies that can be swiped.” Pier One Sydney Harbour Hotel’s general manager, Kim Mahaffy said, “We expect guests to either use or to take consumable items, including soap. But preferably not two dozen from the housekeeping cart!” As a general guide, pillows, towels, robes, bed sheets and electrical items cannot be taken from hotels. But slippers, soap, shampoo and conditioner, tea and coffee and pens, are up for grabs. Image credits: Getty Images

Travel Tips

"I'm shocked": Queen of the jungle crowned in I'm a Celeb finale

The 2024 season of I’m A Celebrity … Get Me Out Of Here! has concluded with the coronation of a new monarch. No, it’s not some royal lineage we’re talking about; it’s the queen of reality TV herself, Skye Wheatley. After weeks of enduring the culinary horrors of the jungle and the occasional emotional breakdown, Australia has spoken and Skye is officially their jungle royalty. Her reign over the camp was nothing short of spectacular, featuring riveting moments such as her triumph over creepy crawlies, her dramatic monologues about missing Wi-Fi, and of course, her unforgettable friendship with that one tree that seemed oddly supportive. In an “incredibly close” result that had us all on the edge of our seats (or couches, let’s be real), Skye managed to outshine her fellow campmates and secure the coveted title of Jungle Queen. But it wasn’t just about the glory; it was about the charity, too. Skye walked away with $100,000 for Bully Zero, proving once and for all that you can battle both bullies and bugs and emerge victorious. In her post-victory interview, Skye expressed her shock at the win, saying, “I’m shocked.” Truly, her eloquence knows no bounds. “I feel absolutely blessed to have had this opportunity, and to go through the things I went through with these boys.” But behind those eloquent words lies the heart of a true champion, one who faced her fears head-on and emerged triumphant, all while looking fabulous in a khaki jumpsuit. Before her jungle adventure, Skye confessed that she thought the public expected her to “fall flat on my face”. Well, Skye, the joke’s on them because you soared like a majestic eagle, or at least like a slightly disoriented possum. And let’s not forget the emotional rollercoaster that was the finale. Tears flowed like the Brisbane River as the top three reunited with their loved ones. It was a moment of pure emotion, a stark contrast to the usual scenes of celebrities eating bugs for our entertainment. As we bid farewell to another season of jungle shenanigans, we can’t help but reflect on the memories created, the friendships forged, and the questionable food choices made. Here’s to Skye Wheatley, the queen of our hearts and the jungle alike. Long may she reign, or at least until the next season starts. And to all the celebrities who braved the jungle, whether voluntarily or not, we salute you. May your next adventure be slightly less bug-infested and involve significantly more room service. New host Robert Irwin had the last word to longtime host Julia Morris: “From the bottom of my heart, I have loved this so much," he said. "It’s been so much fun.” Images: Network Ten

Aussie street crowned "world's coolest"

Global media company Time Out have released their official list of the world's coolest streets, with one busy street in Melbourne's inner north coming in first place. What makes a street cool? Well, according to the publication, each street's food offerings, drink options, cultural delights, nightlife and overall sense of community are the main factors that were taken into consideration when they made their list. To create the 2024 lineup, the publication had their global team of local expert editors and contributors each make a case for the coolest street in their city. Melbourne's High Street claimed the top spot local Time Out Melbourne editor Leah Glynn praising the road's "epic restaurants, hidden bars, live music venues and boutique shops". Glynn said that the street’s “bona fide cool status” comes down to one thing - “its unique, something-for-everyone local businesses”. The street itself is easily accessible from the CBD via the 86 tram line and criss-crosses the suburbs of Northcote, Thornbury and Preston. Hollywood Rd, one of the oldest streets in Hong Kong came in second. Pre-dating LA's famous entertainment district, the street itself is home to incredible restaurants including Michelin-starred Tate Dining Room. It's also home to the Man Mo Temple and the Mid-Levels Escalators, the world's longest outdoor covered escalator system. East Eleventh in Austin came in third, as it "encapsulates the city's spirit" for packing so many venues in a short quarter-mile. One other Australian street made it into the list of the top 30 coolest streets and that street is Sydney’s Foster St, which came in 23rd. “Along with neighbouring Campbell St, it’s part of the inner city precinct known as the Hollywood Quarter,” Time Out said. “Despite the dazzling name, the quarter brings low-key cool vibes, and is bordered by Central, Thai Town, and cool suburbs Surry Hills and Darlinghurst.” Here is Time Out's Top 10 coolest streets: <ol> <li>High St, Melbourne</li> <li>Hollywood Rd, Hong Kong</li> <li>East Eleventh, Austin</li> <li>Guatemala St, Buenos Aires</li> <li>Commercial Dr, Vancouver</li> <li>Jalan Petaling, Kuala Lumpur</li> <li>Rua da Boavista, Lisbon</li> <li>Arnaldo Quintela, Rio de Janiero</li> <li>Chazawa-dori, Tokyo</li> <li>Consell de Cent, Barcelona</li> </ol> Images: South China Morning Post via Getty Images

Domestic Travel

Bold idea sees hotel offer thousands in cash back if it rains

In a move that's making waves in the travel industry, a posh hotel in the heart of Singapore has rolled out a revolutionary offer: rain insurance. Yes, you heard it right – rain insurance! InterContinental Singapore, a sanctuary for jet-setters seeking respite from both the humidity and the occasional tropical deluge, has unleashed a game-changer for travellers. Dubbed the "Rain Resist Bliss Package", this offer promises to keep your spirits high even when the rain gods decide to throw a dampener on your plans. Picture this: you've booked your suite at this 5-star haven, eagerly anticipating your Singapore escapade. But lo and behold, the forecast takes a turn for the soggy, threatening to rain on your parade – quite literally. Fear not, dear traveller, for with the Rain Resist Bliss Package, you can breathe easy knowing that if your plans get drenched, your wallet won't. Now, you might be wondering, how does this rain insurance work? Well, it's as simple as Singapore Sling on a sunny day. If the heavens decide to open up and rain on your parade for a cumulative 120 minutes within any four-hour block of daylight hours (that's 8am to 7pm for those not on island time), you're entitled to a refund equivalent to your single-night room rate. The package is available exclusively for suite room bookings starting from $SGD850 per night – so that’s around $965 rain-soaked dollars back in your pocket, no questions asked. No need to jump through hoops or perform a rain dance – just sit back, relax, and let the rain do its thing. And fret not about having to keep an eye on the sky – the clever folks at InterContinental Singapore have got you covered. They're tapping into the data from the National Environmental Agency Weather Station to automatically trigger those rain refunds. It's like having your own personal meteorologist ensuring that your plans stay as dry as your martini. But hey, if the rain does decide to crash your party, fear not! The hotel has an array of dining options to keep your tastebuds entertained while you wait for the clouds to part. And let's not forget, Singapore isn't just about sunshine and rainbows – there are plenty of indoor activities to keep you occupied, from feasting at Lau Pa Sat for an authentic hawker experience to retail therapy at Takashimaya. And here's a silver lining to those rain clouds: fewer tourists! That's right, while others might be scrambling for cover, you could be enjoying shorter lines, less crowded attractions, and even snagging better deals on accommodations. Plus, let's not overlook the fact that the rain brings a welcome respite from the tropical heat, making outdoor adventures all the more enjoyable once the showers subside. So, pack your umbrella and leave your worries behind. With InterContinental Singapore's Rain Resist Bliss Package, you can embrace the unpredictable and turn even the rainiest of days into a memorable adventure. After all, as they say, when life gives you lemons, make Singapore Slings and dance in the rain! Images: InterContinental Singapore / Getty Images

International Travel

Iconic Victorian Sphinx Hotel up for sale

The iconic Sphinx hotel is in Geelong, Victoria is up for sale for the first time in over 50 years. The Ramia family, who built a 14m-high replica sphinx on the roof of their pub, are looking to sell their property after 53 years of ownership. “We’ve got to the stage where we all want to do our own thing and it’s quite a large family,” George Ramia, the owner of the hotel said. “We’re up to nearly 53 years here and I think we’re getting a bit tired. “I started work here when I was about 14. I recall those days I wasn’t allowed in the pub but I used to do all the beer lines. “Johnny O’Keeffe used to play a lot and he always asked me to play pool, and I was a pretty good player because it’s all I was allowed to do.” Ramia who started working at the former Golf View Hotel when he was 14, saw the venue change throughout the decades from a home for live music to a bistro and recently renovated sports bar. He also saw the venue grow in popularity, after a period of financial difficulties, when the pub was remodelled with the 14m-high Sphinx on the roof, completed with Egyptian-style motifs including hieroglyphics and even a mock gold pharaoh’s tomb in the 1990s. The pub continues to host live bands and events, including the Geelong Elvis Festival. The Sphinx Hotel is positioned on a 15,000sq m freehold land parcel, with 16-rooms of various configurations, with approvals in place to develop a further 24 rooms. It also features 67 electronic gambling machines, multiple bar areas and function rooms, an outdoor beer garden, a TAB and a recently renovated sports bar. The sale of the property also include the drive-through bottle shop and a licence capacity for 1010 patrons. The hotel is available as either a new long-term lease or a freehold going concern, which is currently being managed by CBRE Hotels’ senior director Scott Callow. “Geelong’s Sphinx Hotel presents a compelling investment opportunity in the thriving gaming and entertainment industry,” the CBRE Hotels’ senior director said. “We anticipate strong interest from a range of investment segments seeking to gain a significant foothold in Victoria’s tightly held gaming market.” Images: Sphinx Hotel / Facebook

Real Estate

Surprising Aussie beach crowned best in the world

An iconic Australian beach has been named the best in the world in a prestigious list of the most picturesque coastlines on the planet. Each year, <a href="https://www.cntraveller.com/gallery/best-beaches-in-the-world" target="_blank" rel="noopener">Condé Nast Traveler</a> ranks the beaches from around the world to curate a list of 34 locations that every beach lover needs to visit. In the top ten list, five beaches from both Australia and New Zealand feature, living up to the countries reputations of stunning coastlines. With a “combination of leaning palm trees on powdery sand”, the publication crowned Palm Cove Beach as the best beach in the world, describing the spot in Queensland as “the epitome of a tropical paradise”. Located north of Cairns, the publication shared that Palm Cove is relatively “crowd free” and home to a range of unique wildlife. While many on social media were quick to agree with the winning location, others argued that there are beaches around Australia more deserving of the crown. “The only way you rank Palm Cove as the best beach in the world is if you have never been to Palm Cove or don’t like beaches,” one wrote. “Eyre Peninsula beaches leave Palm Cove for dead,” another added. “Best beach if you don’t ever want to go in the water. What about all the magic in WA?” one questioned. Check out the top 10 list of the world’s best beaches below. 10. Die Plaat, South Africa 9. Awaroa, South Island, New Zealand 8. Noosa Beach, Australia 7. Dune du Pilat, France 6. Mona Vale Beach, Australia 5. Ora Beach, Indonesia 4. Wategos Beach, Australia 3. Brekon, Shetland 2. Honopu Beach, Kauai, Hawaii 1. Palm Cove Beach, Australia Image credits: Shutterstock

International Travel

"I was not alone": Another royal diagnosed with cancer

Not long after King Charles announced his <a href="https://www.oversixty.com.au/health/caring/palace-reveals-king-charles-serious-health-diagnosis" target="_blank" rel="noopener">cancer diagnosis</a>, Crown Prince Alexander of Yugoslavia felt inspired by his "dear cousin and friend" and decided to go public with his own prostate cancer diagnosis. In a statement, Prince Alexander shared that he was moved by Charles’ courage in sharing his diagnosis with the public, as royal health matters are usually kept private. The 78-year-old royal then shared details of his own medical intervention. "The love of all of us who know him, and of his people, we deeply care for him, will support His Majesty in persevering and winning this most important battle. The news that it is early stage gives high hope," he said. "The unfortunate news about cancer is not something you wish to hear. "And I can say it personally, as I very well know how you feel once you hear it. How frightening and terrifying it is also for the family, how all the feelings get mixed up, and how you cannot think about anything else." He then revealed: "I can say it now because I only recently defeated cancer. "I had avoided speaking about it, as it is a personal matter concerning only me and my family, but King Charles' openness moved me and encouraged me to also speak up," he added. "I am sharing this now, because this kind of tragic news can encourage people to react and take care of their health." He added that news of King Charles' cancer diagnosis and his honesty about getting a check-up had resulted in a rise in online searches and appointments for medical check-ups in the UK. “That is why people should hear my story, to see it is something that can happen to all of us,” he said. “But when we are responsible, the outcome can be good.” He shared details of his own treatment, which began two years ago, after results from an MRI found a cancerous growth. "At that moment, I was terrified. But I was not alone. "I am not speaking about family and friends who knew this and shared their support, which meant so much and cannot be described in words, but also all the other people who are fighting this disease." He then underwent pre-intervention tests, surgery, and mandatory checkups, and has since received “the most joyous words from my doctor — ‘All is clear now’.” He then urged the public to be more vigilant about their health, and to not put of their doctors appointment any further. “Be responsible with yourself, listen to the doctor’s advice, and monitor your health,” he said. “Preserve it and nurture it as the greatest wealth and gift you will ever receive.” Images: Getty

Caring

"WHY?!": Disbelief as "Best Aussie towns" crowned for 2024

The top ten Aussie towns to visit in 2024 have been revealed, with some locals surprised to see their hometowns at the top of the list. Each year travel experts at Wotif release the top spots to visit across the country, narrowing down destinations based on the platform’s data index of accommodation affordability, quality and traveller feedback. This year’s top 10 list featured a number of regional towns over coastal escapes, with Bendigo in Victoria taking out the top spot. The small Victorian town, home to plenty of paddock-to-plate cafes, vintage trams and the famous regional Art Gallery, has been praised by visitors for its cultural experiences, and lively food and beverage scene. Also making the top 10 list are Katherine in the Northern Territory and Coober Pedy in South Australia, alongside Broken Hill and Bathurst in New South Wales. <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/reel/C3RO7pDycQX/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/C3RO7pDycQX/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by Wotif.com (@wotifcom)</a> </div> </blockquote> Despite their top ten rankings, one savage local commented on the official top ranking video on social media writing, "Have ya’ll ever been to Katherine & Coober Pedy? Because they aren't on anyone’s top 10 list," while one confused Bathurst local simply asked, "Why?" Wotif travel expert Sarah King said trends of heading away from the coast this year indicate a demand for “inland educational experiences”, meaning the top 10 towns in this year’s awards feature a diverse mix of regional towns not typically included in “best of” listings. “Aussie travellers are driven by a curiosity to experience the world around them and it’s fantastic to see that pursuit of discovery leading many to find culture close to home,” Ms King said in a statement. Check out the entire top 10 list below. 1. Bendigo, VIC 2. Broken Hill, NSW 3. Stanthorpe, QLD 4. Katherine, NT 5. Bathurst, NSW 6. Tanunda, SA 7. Griffith, NSW 8. Stanley, TAS 9. Exmouth, WA 10. Coober Pedy, SA Image credits: Getty Images

Domestic Travel

All of the incredible royal jewels Queen Mary just inherited

In a weekend filled with regal splendour and historic significance, Crown Princess Mary of Denmark not only <a href="https://www.oversixty.com.au/lifestyle/family-pets/king-charles-message-to-mary-as-she-becomes-queen" target="_blank" rel="noopener">ascended to the esteemed title of Queen</a> but also found herself adorned with the resplendent Danish Crown Jewels. The symbolic transfer of these extraordinary treasures, formerly belonging to Queen Margrethe, marks a momentous chapter in the Danish monarchy, and for Mary, it's a journey into the rich history of royal glamour. The Danish Crown Jewels, a collection with a lineage spanning centuries, tell a story of devotion, legacy and timeless elegance. Initiated by Queen Sophie Magdalene in the 1700s, each subsequent queen has contributed to and enhanced the collection, resulting in four dazzling "parures", or sets, each a testament to the enduring craftsmanship and artistry of Danish royalty. The Emerald Set: A Gift of Love Across Generations At the heart of the collection is the Emerald Set, a masterpiece featuring diadem, necklace, brooch and earrings adorned with emeralds and brilliant-cut diamonds. Originally gifted to Queen Sophie Magdalene in 1723 by King Christian VI, the set exudes a captivating blend of history and sophistication. As Queen Margrethe has demonstrated in the past, the pieces can be worn together or detached for a versatile, regal allure. Pearl Ruby Set: A Timeless Elegance in Red and White The Pearl Ruby Set, with its origins in the late 1600s, boasts a pearl necklace from Queen Charlotte Amalie, complemented by a matching pearl, ruby and diamond brooch and earrings. The ensemble, enhanced by Queen Caroline Amalie in the 1840s, mirrors the colours of the Danish flag. The set's adaptability, such as the pendant attachment to the pearl necklace, reflects a harmonious blend of tradition and innovation. Brilliant Set: Diamonds that Sparkle with History The Brilliant Set, featuring a brilliant-cut diamond necklace, floral bouquet brooch and earrings dating back to 1840, was the choice of Queen Margrethe for her son Frederik's wedding. This set, rich in symbolism, is a dazzling testament to the enduring sparkle of Danish royalty. Paired with the Floral Aigrette tiara, it adds a touch of timeless grace to any royal occasion. Rose Cut Set: A Delicate Affair with Rose-Cut Diamonds The Rose Cut Set, with necklaces and brooches fashioned from rose-cut diamonds, whispers tales of Princess Charlotte Amalie from centuries past. Worn sparingly by Queen Margrethe, it holds a unique place in the collection, and its rare appearances evoke a sense of antiquity and refinement. For Queen Mary, this accession to the Danish Crown Jewels is not just a privilege but a responsibility to carry forward the legacy of elegance and grace. These jewels, worn by every Queen of Denmark since the 1700s, are not merely adornments; they are a connection to the nation's history and a symbol of continuity. Reserved for special occasions, such as state visits and the New Year Reception, the Danish Crown Jewels will now find a new muse in Queen Mary. Ensconced within the walls of Rosenborg Castle when not in use, these jewels remain a source of pride for Denmark, a tangible link to its regal past. As Queen Mary steps into this new chapter of her royal journey, the Danish Crown Jewels will undoubtedly witness many more moments of joy, solemnity and regal radiance, reflecting the enduring spirit of a nation intertwined with its royal heritage. Images: Instagram / Getty Images

Money & Banking

Crown Princess Mary set to make history

Crown Princess Mary is set to make history, after a surprise announcement from Queen Margrethe has shaken up the Danish royal family. On New Year's Eve, Queen Margrethe, who is currently Europe's longest-serving monarch, announced that she would be stepping down as the Danish monarch from January 14th, making her eldest son, Crown Prince Frederik, the country's new King. The Crown Prince will be known as King Frederik X, and his wife, Australian-born Crown Princess Mary, will be his Queen Consort, and will be known as Queen Mary. While there have been monarchs known as Queen Mary in the past, the Tasmanian native will be the first ever Australian to hold the title. Unlike the British royal family, King Frederik and Queen Mary will not be crowned in a coronation service. Instead, a proclamation of the new reign will be made at Christiansborg Palace on January 14th, as the prime minister has proclaimed each new monarch on the balcony of the Danish palace since the early 1900s. The announcement from Queen Margrethe was made during her annual New Year's Eve speech, where she reflected on having surgery on her back in February 2023. “The surgery naturally gave rise to thinking about the future – whether the time had come to leave the responsibility to the next generation,” she said in the televised speech. “I have decided that now is the right time. On 14 January 2024 – 52 years after I succeeded my beloved father – I will step down as queen of Denmark,” she said. “I leave the throne to my son, Crown Prince Frederik,” she added. Image credits: Getty Images

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All of the incredible royal jewels Queen Mary just inherited

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