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Virgin Australia passenger denied travel over tiny passport detail

<p>Renee Reader, 30, flew to Melbourne from the Gold Coast on Monday and had her passport checked several times by Virgin Australia staff. </p> <p>It wasn't until she was in the final boarding queue to Bali when staff spotted one tiny detail in her passport. </p> <p>"I got through security and customs. It wasn't until I was actually boarding the flight and I handed over my boarding pass and passport that the staff weren't sure about my passport," she told <em>Yahoo News Australia</em>.</p> <p>Staff then started taking photos of her passport and she was asked to step aside. When asked what the issue was, she was told there was a "yellow stain" on her passport identification page. </p> <p>It wasn't long before she received the "heartbreaking" news, with staff telling her: "You're not going to Bali." </p> <p>Although she tried to plead her case, airline staff stood firm on their decision, and said Renee would need to be escorted out of the airport by security. </p> <p>"I said, 'I don't think that's quite necessary. I'm not a criminal — It's a passport with a watermark on it'," she recalled, but was she was escorted anyways. </p> <p>While the airline paid for Renee's flight back to the Gold Coast, and acknowledged that they should've flagged the passport damage earlier into her journey, she still lost the money for her return flight tickets to Bali which cost around $200.</p> <p>"My message to everyone is to triple-check your passport and make sure that it is in immaculate condition, because they are getting a lot stricter, and I would never want this to happen to anyone else," she said.</p> <p> "I've travelled all over Europe, I've been to Bali with it [the mark] twice... I was in Bali just in July... it was absolutely heartbreaking," she said.</p> <p>A Virgin Australia spokesperson told <em>Yahoo News </em>that staff are required to flag any passport issues to prevent passengers from being refused entry at their intended destination. </p> <p>"When a guest presents for check-in for an international flight, Virgin Australia team members are required to ensure they have the necessary travel documentation and that the documents are in suitable condition," the spokesperson said.</p> <p><em>Image: TikTok/ Yahoo News</em></p>

Travel Trouble

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Cruise passengers share why you never leave your cabin balcony door open

<p>A couple on a cruise ship have learned the hard way why you should never leave the balcony door in your cruise cabin open and unattended for too long. </p> <p>While on a cruise around the US and docked in the port of Orlando in Florida, the couple took to TikTok to share their "horror" experience of when their cabin filled up with birds. </p> <p>In the video, they opened the door to their room and were swarmed by a flock of birds as they captioned the video, "When you go on a cruise and you come back to a bunch of (bird emoji) everywhere."</p> <p>"Felt like we were living in a horror movie scene. I can breathe now because I can (laugh)about it," the passenger added.</p> <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: currentcolor !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: none; vertical-align: baseline; width: 600px; max-width: 100%; outline: currentcolor !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7423175328480136491&display_name=tiktok&url=https%3A%2F%2Fwww.tiktok.com%2F%40greedy810%2Fvideo%2F7423175328480136491&image=https%3A%2F%2Fp16-pu-sign-useast8.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2FoM5JajVJBIUqbExUAiiApxIM8Af9zqBEi0wBCg%3Flk3s%3Db59d6b55%26x-expires%3D1729123200%26x-signature%3DC%252F8Xte%252FDJymZpHuGaa4Y8zX%252F6AA%253D%26shp%3Db59d6b55%26shcp%3D-&key=59e3ae3acaa649a5a98672932445e203&type=text%2Fhtml&schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p>The video was taken on the Carnival Freedom cruise ship in the USA, with the couple later posting another video of a room steward catching two birds in a cardboard box.</p> <p>Viewers in the comments were a mix of amused and horrified, as one person wrote, "You're not supposed to leave your balcony door open when you're gone."</p> <p>"You have a whole Alfred Hitchcock movie in your room," another commented, comparing the scene with the film,<em> The Birds</em>.</p> <p>Others speculated that the unusual behaviour of the birds could be impacted by the nearby Hurricane Milton. </p> <p><em>Image credits: TikTok</em></p>

Cruising

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"Super uncomfortable for everyone": Qantas plays R-rated movie for every passenger

<p>Qantas has issued an apology after an R-rated movie was played for every passenger onboard a flight from Sydney to Tokyo. </p> <p>On Saturday, the flight was delayed by an hour due to problems with the in-flight entertainment system, which resulted in cabin crew only being able to play one film on everyone's individual screens. </p> <p>After requests were taken by passengers, the movie <em>Daddio</em> was chosen. </p> <p>The 2023 drama stars Sean Penn and Dakota Johnson as a taxi driver and his passenger as they discuss their relationships, including an affair Johnson’s character had with a married man.</p> <p>One passenger took to Reddit to share their experience of the flight, saying it was "extremely inappropriate", due to scenes of “graphic nudity and a lot of sexting”.</p> <p>“The kind where you could literally read the texts on screen without needing headphones,” the passenger wrote.</p> <p>“It was super uncomfortable for everyone, especially with families and kids on board.”</p> <p>Another passenger said the airline made the switch to <em>Inside Out 2</em> followed by a New Zealand nature show after playing “40 minutes of penis and boobs”.</p> <p>“These poor kids and the parents because y’all should’ve heard the audible gasps across the plane,” the passenger said.</p> <p>Cabin crew members attempted to fix the screens of those who didn't want to watch the R-rated film, but when this didn't work, resorted to switching the movie entirely. </p> <p>“The movie was clearly not suitable to play for the whole flight and we sincerely apologise to customers for this experience,” a Qantas spokesperson stated.</p> <p>“All screens were changed to a family-friendly movie for the rest of the flight, which is our standard practice for the rare cases where individual movie selection isn’t possible."</p> <p>“We are reviewing how the movie was selected.”</p> <p><em>Image credits: Shutterstock</em></p>

Travel Trouble

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"Titanic moment": Cruise ship passenger captures iceberg collision

<p>A worried passenger onboard a Carnival cruise ship has recalled the moment the vessel collided with a large piece of ice off the coast of Alaska. </p> <p>The moment was captured on camera by Cassandra Goskie, who witnessed when the huge cruise ship was scraped by an iceberg. </p> <p>As the collision was taking place, Cassandra wrote, "If we die it was damn well worth it, it's a Titanic moment."</p> <p>According to another passenger, the vessel was halted "for hours to assess damages" before it eventually continued on its course. </p> <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: currentcolor !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: none; vertical-align: baseline; width: 600px; max-width: 100%; outline: currentcolor !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7412700123140017450&display_name=tiktok&url=https%3A%2F%2Fwww.tiktok.com%2F%40cass_goskie%2Fvideo%2F7412700123140017450%3Fembed_source%3D121374463%252C121451205%252C121439635%252C121433650%252C121404359%252C121351166%252C72778570%252C121331973%252C120811592%252C120810756%253Bnull%253Bembed_name%26refer%3Dembed%26referer_url%3Dedition.cnn.com%252F2024%252F09%252F11%252Ftravel%252Fcarnival-cruise-ship-collides-with-iceberg%252Findex.html%26referer_video_id%3D7412700123140017450&image=https%3A%2F%2Fp16-pu-sign-useast8.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2Fos4aQULQwtkRqiQfHEGAgCvUjiNAMCeIRmIEeO%3Flk3s%3Db59d6b55%26x-expires%3D1726362000%26x-signature%3DyrK0d0gVAMaqeloGoTRsFr7ROPA%253D%26shp%3Db59d6b55%26shcp%3D-&key=59e3ae3acaa649a5a98672932445e203&type=text%2Fhtml&schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p>A Carnival spokesperson told <a href="https://edition.cnn.com/2024/09/11/travel/carnival-cruise-ship-collides-with-iceberg/index.html" target="_blank" rel="noopener"><em>CNN</em>,</a> "An assessment determined no damage to the ship's hull and the vessel continued on its cruise and there has been no impact to operations."</p> <p>The cruise company also confirmed that no one onboard was injured by the collision. </p> <p>Despite the close call with the ice, the ship was able to finish its seven-day expedition, returning to Seattle in Washington before embarking on a 14-day trip back to Alaska. </p> <p>Alaska is home to notoriously icy waters, as other cruise ships over the years have had similar scary encounters. </p> <p>In 2022, Norwegian Cruise Line vessel Norwegian Sun hit a piece of an iceberg while sailing in Alaska, sustaining damage to its starboard bow.</p> <p>According to Captain John Herring, a marine pilot in southeast Alaska, the region is home to "hard ice that can damage the hull or propellers", while "strong winds and currents make navigating icy waters even harder.”</p> <p><em>Image credits: Carnival / TikTok</em></p>

Travel Trouble

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Drunk couple forces emergency landing after mid-air meltdown

<p>A Ryanair flight to Ibiza had to be diverted after a drunk couple allegedly assaulted cabin crew and other passengers. </p> <p>The plane, carrying holiday-makers from Manchester to Ibiza had to make an emergency landing in Toulouse, where police hauled the intoxicated passengers off the plane. </p> <p>A British traveller on the flight, who asked to remain anonymous, recalled the man "swigging duty free vodka" on the first hour of the flight, before he started arguing with a male cabin crew member and punched him in the face. </p> <p>As they tried to restrain him, the intoxicated man assaulted another passenger and spat at a woman, hurling verbal abuse at her. </p> <p>“He was kicking off with everyone, he was out of control,” the witness said.</p> <p>Flight attendants reportedly warned him that the flight would have to be diverted if he didn't calm down, but he replied: “I don’t give a f***.” </p> <p>The altercation lasted for about 40 minutes until Flight FR2626 had to land in Toulouse, and 12 police officers took him away in custody. </p> <p>Video of the attack showed the man shouting and swearing at the police, before assaulting another traveller as he was being escorted off the flight. </p> <p>After he left the plane, his partner started harassing another traveller, hitting him and calling him a "paedo". </p> <p>In another video, police were filmed physically restraining the woman, before removing her from the plane. </p> <p>The flight spent just over an hour and a half on the tarmac at the Toulouse-Blagnac Airport before continuing its journey to Ibiza.</p> <p>Just last week Ryanair chief executive Michael O’Leary called for flyers to be limited to two drinks at airports to crack down on disorderly behaviour on flights. </p> <p>“We don’t want to begrudge people having a drink," he said. </p> <p>“But we don’t allow people to drink-drive, yet we keep putting them up in aircraft at 33,000ft.</p> <p>“In the old days, people who drank too much would eventually fall over or fall asleep. But now those passengers are also on tablets and powder.</p> <p>“It’s the mix. You get much more aggressive behaviour that becomes very difficult to manage.”</p> <p>The airline has started carrying out hand luggage checks to stop passengers on flights to Ibiza and the Greek islands from smuggling duty-free alcohol on-board. </p> <p>A Ryanair spokesperson has apologised for the incident saying:  “This flight from Manchester to Ibiza diverted to Toulouse after a small group of passengers became disruptive in-flight." </p> <p>“The crew called ahead for police assistance, who met the aircraft upon landing at Toulouse and offloaded two passengers before this flight continued to Ibiza.</p> <p>“We sincerely apologise to passengers for any inconvenience caused as a result of these unruly passengers’ behaviour, which was beyond Ryanair’s control. This is now a matter for local police.”</p> <p><em>Image: news.com.au</em></p>

Travel Trouble

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Six old-school strategies to cope with disruptive airport tech

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/christopher-schaberg-1451119">Christopher Schaberg</a>, <a href="https://theconversation.com/institutions/arts-and-sciences-at-washington-university-in-st-louis-5659">Arts &amp; Sciences at Washington University in St. Louis</a></em></p> <p>Ten years ago I wrote a book titled “<a href="https://www.bloomsbury.com/us/end-of-airports-9781501305498/">The End of Airports</a>” about how digital technologies and commercial air travel were on a collision course. Earlier this summer, I was proved right.</p> <p>In July, <a href="https://theconversation.com/massive-it-outage-spotlights-major-vulnerabilities-in-the-global-information-ecosystem-235155">a cybersecurity software outage</a> snarled airports around the world. Airlines took weeks to get back to normal. Delta was particularly <a href="https://www.cnn.com/2024/08/07/business/delta-passengers-sue-crowdstrike-meltdown/index.html">hard hit</a>, with some <a href="https://apnews.com/article/crowdstrike-technology-outage-fallout-delta-c287aaded657a1092724b222435c3d16">7,000 flights canceled</a> and delays lasting well into August.</p> <p>As an expert on air travel who contemplates flight from <a href="https://www.bloomsbury.com/us/textual-life-of-airports-9781441189684/">a humanistic and cultural studies perspective</a>, I think the new technologies woven into air-travel management are a double-edged sword. While they enhance elements of safety and efficiency, they can also make the entire system <a href="https://www.theatlantic.com/ideas/archive/2024/07/crowdstrike-failure-warning-solutions/679174/">more fragile and vulnerable</a>.</p> <h2>The downsides of digital technology</h2> <p>To be fair, aviation depends on technology. Humans would never have gotten off the ground without it. But new technology can create new problems even as it solves old ones. The latest digital tech offers necessarily imperfect ways to manage a vast, intricate network of places, machines and people.</p> <p>And as the computer systems get more fine-tuned and integrated, they also can result in catastrophic failures, precisely because of the connective nature of tech. And let’s not even talk about <a href="https://theconversation.com/how-hot-weather-and-climate-change-affect-airline-flights-80795">the weather</a>.</p> <p>The past summer’s <a href="https://www.cbsnews.com/news/crowdstrike-outage-bug-bad-data-falcon-update-microsoft/">software glitch event</a> won’t be the last time some unforeseen variable brings air travel to a halt. Fortunately, travelers don’t have to depend solely on airport technology systems or our own smart devices for seamless travel. Here are six analog strategies that travelers can use to cope with air travel debacles:</p> <h2>Old-school flying suggestions</h2> <ol> <li> <p><strong>Pack smart for potential delays.</strong> Make sure you have a carry-on that includes whatever you’d need for an unplanned overnight stay at a hotel – or worse, on an airport floor. Take <a href="https://www.tsa.gov/travel/security-screening/liquids-rule">Transportation Security Administration-approved toiletries</a> and enough clothes so you can deal with a layover somewhere you didn’t expect. And wear comfortable shoes.</p> </li> <li> <p><strong>Be kind to airline employees and airport staff, who can’t control delays or cancellations.</strong> Remember that no one airline employee can automatically fix the problem when a software malfunction happens or a freak storm grounds planes. But if you are kind and patient, an airline employee may just comp you a hotel room or give you a more generous rebooking arrangement. Also: It’s just the humane thing to do.</p> </li> <li> <p><strong>Purchase your tickets directly from airlines.</strong> It’s not worth saving $20 or $50 on a ticket deal from a third-party vendor. When delays and cancellations happen, if you have such a ticket, the airline will have less interest in aiding you. Buying tickets directly from the airline will help you get back in the air quicker.</p> </li> <li> <p><strong>Have a plan B.</strong> In the event that your connecting flight is canceled mid-trip, have you contacted someone you know in that city? Or have you researched hotels easily accessible from the airport? What would it take to get a comfortable spot for a night? A little homework can go a long way if you end up stranded.</p> </li> <li> <p><strong>Bring healthy snacks and other supplies.</strong> It’s smart to pack vitamins, zinc, hydration packets, a reusable water bottle, medications, hand sanitizer, or whatever helps bolster your health during a travel stint. If you get waylaid for a few hours or overnight, preplanning some self-care items can help you avoid contagious illnesses and general fatigue.</p> </li> <li> <p><strong>Enjoy the airport.</strong> It’s a fascinating place where so many people converge. If you’re <a href="https://stuckattheairport.com">stuck at the airport</a> for several hours, use that time to find interesting things in the concourses. You might discover art shows, a great bookstore, a yoga room or a movie theater. It can be tempting to just stand around the gate area and seethe. But it’s more fun to move around the airport and explore what’s there.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/237372/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> </li> </ol> <p><a href="https://theconversation.com/profiles/christopher-schaberg-1451119"><em>Christopher Schaberg</em></a><em>, Director of Public Scholarship, <a href="https://theconversation.com/institutions/arts-and-sciences-at-washington-university-in-st-louis-5659">Arts &amp; Sciences at Washington University in St. Louis</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/if-new-technologies-snarl-your-airline-experience-here-are-old-school-strategies-to-cope-237372">original article</a>.</em></p> </div>

Travel Trouble

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Passengers on cancelled flights to be compensated under new reforms

<p>Plane passengers could soon be entitled to compensation or refunds for delayed or cancelled flights in Australia. </p> <p>The long-awaited Aviation White Paper will be handed down this morning, as part of the federal government's crackdown on the aviation sector. </p> <p>The white paper makes 56 recommendations, including the the establishment of an Aviation Industry Ombudsman Scheme, which will have the authority to make it compulsory for airlines to provide support to passengers and give travellers more rights. </p> <p>The Aviation Industry Ombudsman Scheme will also be able to refer to allegations of misconduct for investigation and enforcement. </p> <p>It will also introduce a new "Charter of Rights" entitling airline customers to refunds for flights that are disrupted, cancelled, or unreasonably delayed. </p> <p>Infrastructure Minister Catherine King said the changes were critical to ensure that passenger had better experiences in the air, and will provide them with a baseline for the services they can expect on flights. </p> <p>"The aviation customer experience has deteriorated post-COVID, with an urgent need to better protect the rights of the travelling public," she said.</p> <p>She added that Australians were often not being dealt with fairly by airlines. </p> <p>"The bottom line is if people don't get the service that they are expecting, then customers deserve to get their money back or they deserve to get an equivalent service," she said. </p> <p>"And that's really not what's been happening when it comes to the consumer space."</p> <p>Under the Aviation Industry Ombuds Scheme, airlines will also have to "show cause" and provide a valid reason why a flight has been delayed or cancelled, and the ombudsperson has the right to request additional information. </p> <p>Airlines will also be required to provide support to people to make alternative travel arrangements. </p> <p>As part of its white paper, the government will also establish new minimum standards for airlines to make their services more accessible to those with disabilities. </p> <p>Legislation to establish the aviation ombuds office will be introduced next year, but the government plans to appoint an interim ombudsperson. </p> <p>The scheme is expected to be fully implemented in 2026. </p> <p><em>Image: Shutterstock</em></p> <p> </p>

Legal

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"Pure terror" after Jetstar passenger climbs out onto wing

<p>A passenger onboard a Jetstar flight from Sydney to Melbourne has recalled the "commotion" when a man opened the emergency door just seconds after the plane landed. </p> <p>Audrey Varghese was on the flight that landed at Tullamarine airport on Thursday morning, and said the trouble began when the man became very agitated as soon as the plane touched down. </p> <p>“It’s assumed common knowledge that you stay in your seats until the seatbelt sign is turned off, but he got up as the plane was still moving," the 2GB producer told <em><a href="https://7news.com.au/news/jetstar-passenger-reveals-commotion-as-man-climbs-through-emergency-door-onto-wing-c-15792138" target="_blank" rel="noopener">7News</a></em>. </p> <p>“The cabin crew were sort of shocked at the fact that he would even do that.”</p> <p>When the plane eventually came to a stop, Varghese said the man charged to the emergency exit rows and forced passengers out of their seats to get to the emergency door. </p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/reel/C-9OACGPBco/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/C-9OACGPBco/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by 7NEWS Sydney (@7newssyd)</a></p> </div> </blockquote> <p>The man then managed to open the emergency exit door and climbed out onto the wing of the plane, causing terror among the rest of the passengers.</p> <p>“There was a bit of a commotion. It was hectic, everyone was screaming,” Varghese said.</p> <p>“It was just pure terror. People were so terrified of what could possibly have gone wrong.”</p> <p>Video capture of the incident shows the man standing on the wing before sliding down the emergency slide, only to be met with police as he reached the ground. </p> <p>The AFP said officers arrested a man for “alleged aggressive behaviour and breaching aircraft safety protocols” and charges were likely to be laid.</p> <p>The remaining passengers safely disembarked the aircraft but had to wait about 45 minutes for their luggage, as the emergency slide had blocked the cargo door.</p> <p>Varghese added that Jetstar were "really good" about the luggage delays, and said the cabin crew did a “great job” handling the situation.</p> <p><em>Image credits: 7News</em></p>

Travel Trouble

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Captain of superyacht breaks silence as missing passengers identified

<p>The captain of the ill-fated superyacht that capsized off the coast of Sicily after being struck by a tornado has spoken out, as the six missing passengers have been identified. </p> <p>Of the 22 people who were on board, 15 were rescued with one tragically pulled dead from the water, believed to be the vessel’s chef.</p> <p>Among those still missing are billionaire tech tycoon <a href="https://oversixty.com.au/travel/travel-trouble/billionaire-tech-tycoon-and-daughter-missing-after-tornado-strikes" target="_blank" rel="noopener">Mike Lynch</a>, 59, who organised the special voyage as a celebration, and was accompanied by his wife Angela and their 18-year-old daughter Hannah. </p> <p>Angela was one of the passengers who were rescued, while Mike and Hannah remain missing.</p> <p>Mike Lynch’s long-term friend Jonathan Bloomer and his wife Judy are also among the missing, as well as Lynch's lawyer Chris Morvillo. </p> <p>Mr Morvillo’s wife, the American jewellery designer, Neda Morvillo, is also missing.</p> <p>The captain of the $27 million Bayesian, James Calfield, 51, is one of the many onboard who are recovering in hospital, as he spoke to local news outlet <em>La Repubblica</em>, saying he had no idea the tornado was heading towards the luxury yacht. </p> <p>“We didn’t see it coming,” he said. </p> <p>The captain of a nearby ship that helped rescue passengers in the aftermath of the incident spoke to <em>Reuters</em> about the moment he noticed the superyacht had vanished.</p> <p>“I don’t absolutely know what they did. I only know that they went flat with a mast on the water and that they sank in two minutes,” he told the agency.</p> <p><em>Image credits: IPA/Shutterstock Editorial </em></p>

Travel Trouble

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Passenger sparks debate over travellers sleeping in aisle seats

<p>A heated debate has erupted online after a passenger suggested those sitting in an aisle seat should remain alert and awake for the entire flight, with the only exception being if it's a long-flight of seven hours or more. </p> <p>“A person sitting in an aisle seat on a plane should not be allowed to sleep," they wrote on Reddit. </p> <p>The reason behind it, according to the passenger, is to ensure that middle and window seat passengers can access the toilet, get served by flight attendants, and evacuate quickly in an emergency. </p> <p>“There are some exceptions and those would probably be on any flight longer than seven hours.</p> <p>“But anything shorter than that, you should not be sleeping. What if the middle or window passenger needs the bathroom, or if the flight attendant needs to hand them something – You’ll be in the way.”</p> <p>They added that a snoozing aisle seat passenger could potentially slow down evacuation during an emergency and put everyone at risk. </p> <p>“Now you would be risking people’s lives because you fell asleep,” they wrote.</p> <p>Social media users flocked to the Reddit thread to share their thoughts. </p> <p> “Nah, just poke me and wake me up if you need me to get up or do something," one wrote. </p> <p>“I’m well aware that I’m in the way, believe me. I’m certainly not there because I wanted to be in the aisle seat.”</p> <p>“If you sleep in an aisle seat, you deal with people getting up. That’s the unwritten rule," another added. </p> <p>A few others supported the idea, but shared their own take on plane etiquette. </p> <p> “My take on this: if you sleep in the aisle seat, you must be okay with being woken up multiple times to let the folks in your row get up.</p> <p>“Other flight rules: middle seat gets the armrest, and window seat must raise the window shade during taxi, takeoff, and landing so the rest of us in the row can watch.”</p> <p><em>Image: Shutterstock</em></p> <p> </p>

Travel Tips

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If Australia had an aviation ombudsman, passengers could get compensation for cancelled flights

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/justin-wastnage-489752">Justin Wastnage</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a></em></p> <p>The financial difficulties of <a href="https://www.abc.net.au/news/2024-08-02/rex-airlines-staff-notified-of-termination/104172020">Rex Airlines</a>, coming so soon after the bankruptcy of <a href="https://www.abc.net.au/news/2024-06-26/bonza-directors-accused-of-trading-while-insolvent/104022496">Bonza</a>, have brought into sharp focus one of the federal government’s key priorities for aviation: enhancing passenger rights.</p> <p>In each case, passengers were left with tickets for flights that did not fly. In the case of Rex, tickets were honoured by rivals Virgin Australia and Qantas, possibly trying to recapture the small toehold Rex had established in the Brisbane-Sydney-Melbourne golden triangle.</p> <p>The Bonza story was more complex as the fledgling airline, which collapsed in May, had sought to exploit under-serviced routes to smaller leisure-based cities including Maroochydore and Port Macquarie.</p> <p>In many cases, passengers were left out-of-pocket and stranded.</p> <h2>Support for an ombudsman</h2> <p>These failures will have emboldened the federal government’s plans to introduce stronger passenger protections and an airline ombudsman.</p> <p>The release of its <a href="https://www.infrastructure.gov.au/infrastructure-transport-vehicles/aviation/aviation-white-paper">policy white paper</a> is imminent. The paper covers aviation issues including competition between airports and airlines, the sector’s environmental impact and better mechanisms for consultation.</p> <p>After years of opposition, <a href="https://www.travelweekly.com.au/article/qantas-and-virgin-change-tune-on-aviation-ombudsman-ahead-of-white-paper-release/">Qantas and Virgin quietly fell in behind the idea in May</a>, signalling a deal is close to being announced.</p> <p>The ombudsman is designed to protect consumer rights in what is often monopolistic or quasi-monopolistic operating environments. With the exception of residents of southeast Queensland and the western suburbs of Melbourne, <a href="https://www.sciencedirect.com/science/article/abs/pii/S0967070X18302063">most Australians only have one airport from which to fly.</a></p> <p>This, coupled with an effective airline duopoly, can lead to higher prices and poorer service for consumers, the <a href="https://www.accc.gov.au/system/files/Airline%20competition%20in%20Australia%20-%20June%202023%20report.pdf">Australian Consumer and Competition Commission (ACCC)</a> has argued.</p> <p>The ACCC has been calling for better passenger rights for more than a decade. But its calls grew louder after it fined Qantas <a href="https://theconversation.com/qantas-has-finally-settled-its-ghost-flights-lawsuit-for-120-million-whats-next-229368">A$120 million for selling “ghost” flights in May</a>.</p> <p>Passengers did receive refunds, but the process was not easy compared to many overseas jurisdictions where compensation is automatic and based on distance travelled.</p> <p>Australia is rare among developed countries for not having automatic compensation if a flight is cancelled or delayed.</p> <h2>The EU model</h2> <p>The leader in air passenger rights, as in many areas of consumer protection, is the European Union. <a href="https://eur-lex.europa.eu/eli/reg/2004/261/oj">The EU Passenger Rights regulation</a> is 20 years old and now also applies to rail and bus passengers.</p> <p>The regulation favours the passenger and awards compensation <a href="https://www.airhelp.com/en-int/ec-regulation-261-2004/">of up to €600 (almost A$1,000) for delays or cancellations</a>. There are clauses for when a delay is unavoidable, but generally airlines have now built the scheme into their costs of doing business.</p> <p>The scheme is well publicised and in 2022, about <a href="https://schengen.news/8-million-passengers-affected-by-flight-cancellations-airport-strikes-are-eligible-for-compensation-of-up-to-e600/">eight million passengers were eligible for refunds</a>.</p> <p>Air passenger rights in the UK continued in the EU mould after Brexit and were even strengthened.</p> <p>But in a 2023 review into the UK scheme, <a href="https://www.gov.uk/government/consultations/reforming-aviation-consumer-policy-protecting-air-passenger-rights/outcome/response-to-the-aviation-consumer-policy-reform-consultation#chapter-3-compensation-for-delays-and-cancellations">some airlines argued</a> “private insurance was a better option for some passengers”, particularly those with disabilities.</p> <p>The same reasoning led to the removal of Australia’s previous consumer protection scheme for airline passengers, the <a href="https://www.travelmanagers.com.au/peaceofmind/#:%7E:text=The%20Travel%20Compensation%20Fund%20continued,and%20until%2030%20June%202014.">Travel Compensation Fund</a>, which refunded customers when airlines or travel agencies went bankrupt.</p> <p>The scheme was ended under the Abbott government in June 2014, with travellers told instead to take out their own travel insurance.</p> <p>Labor is expected to reintroduce an element of corporate responsibility for airline delays, not least since Brazil, Canada and Türkiye have also followed the EU’s lead.</p> <p>Brazil’s scheme is particularly generous, with up to R7,500 (A$1,950) available to passengers who have to pay for last minute accommodation if their flight is cancelled.</p> <p>Lawmakers there countered claims by airlines that low cost airline passengers could stay in cheaper hotels, by applying the compensation uniformly, regardless of travel class.</p> <h2>Popular with voters</h2> <p>Air passenger rights can be a vote winner, too. Before he withdrew his bid for reelection, US President Joe Biden trumpeted the <a href="https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline">automatic airline compensation scheme</a> the US Department for Transportation will bring in this year.</p> <p>Until now, airline compensation was mandated by the states without coordinated processes meaning some airlines used vouchers, some credits and a few cash to compensate customers.</p> <p>Despite this, about <a href="https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline">US$3 billion (A$4.6 billion)</a> in refunds have been issued to US passengers since 2020, including more than US$600 million to Southwest Airlines passengers alone.</p> <p>This was due to a serious scheduling crisis which forced the low-cost carrier to cancel almost 60% of its flights in the 2022 summer.</p> <p>By contrast, in Australia, air passengers have only had basic protections under <a href="https://consumer.gov.au/australian-consumer-law/legislation">consumer rights law</a> since deregulation in 2002.</p> <p>There is no guarantee of a seat or even flight the consumer purchased. This has led consumer advocates including <a href="https://www.choice.com.au/consumer-advocacy/policy/policy-submissions/2023/november/aviation-green-paper">Choice</a> to support calls for an airline ombudsman and automatic delay and cancellation compensation.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/235679/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/justin-wastnage-489752">Justin Wastnage</a>, Adjunct Industry Fellow, Griffith Institute for Tourism, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/if-australia-had-an-aviation-ombudsman-passengers-could-get-compensation-for-cancelled-flights-235679">original article</a>.</em></p> </div>

Travel Trouble

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Flight cancelled after crew member loses it at passenger

<p>An Air Canada flight heading from Morocco to Montreal was cancelled on Friday after a flight attendant lost it at a passenger who reportedly requested a blanket. </p> <p>Viral footage of the incident showed a female flight attendant yelling: “You will behave or we will get off!” at a female passenger. </p> <p>“I’ll tell the captain right away. Yes or no?”</p> <p>When a passenger asked the flight attendant to call the captain, she refused and said: “I don’t want no bullying against my crew”.</p> <p>She then stormed up the aisle before she turned around and yelled: “Everyone behave! Be quiet … or you’re getting off.”</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Stress levels are quite high in the sky these days : An Air Canada flight from Casablanca (CMN) to Montreal (YUL) was canceled due to the inappropriate behavior of a flight attendant on July 26, 2024.</p> <p>The Airbus A330-343 aircraft (C-GHLM) did the taxi aiming a departure while… <a href="https://t.co/h3s4fbGF5A">pic.twitter.com/h3s4fbGF5A</a></p> <p>— FL360aero (@fl360aero) <a href="https://twitter.com/fl360aero/status/1817249195960455420?ref_src=twsrc%5Etfw">July 27, 2024</a></p></blockquote> <p>According to <em>CTV News</em>, the meltdown occurred after the passenger asked for a blanket. </p> <p>In a statement to the publication, Air Canada said the flight had been rescheduled for Saturday with a different crew. </p> <p>“We are taking this incident very seriously. It is under review, and we will take appropriate action,” the statement read.</p> <p>“It is under review, and we will take appropriate action. We apologise to our customers and deeply regret that their experience today fell far short of what they have come to expect when flying with Air Canada.”</p> <p>The airline has also offered compensation to all passengers affected by the delay. </p> <p><em>Images: X </em></p> <p> </p>

Travel Trouble

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"I want her parents to know": Fellow Qantas passenger reveals final moments of young woman

<p>The passenger who was seated next to the woman who tragically <a href="https://oversixty.com.au/travel/travel-trouble/young-woman-dies-on-qantas-flight" target="_blank" rel="noopener">died</a> after boarding a Qantas flight has broken his silence on her last moments. </p> <p>Ravinder Singh was seated next to Manpreet Kaur, who passed away shortly after boarding a flight from Melbourne to Delhi on June 20th. </p> <p>The 24-year-old student, who had dreams of becoming a chef, was travelling to see her parents in India for the first time in four years, but did not make it to her destination. </p> <p>Now, Ravinder Singh has shared details on her final moments in the hopes it will bring her grieving parents some comfort. </p> <p>“I was sitting next to her on the Qantas flight from Melbourne to Delhi and was actually the last person to talk to her,” Ravinder Singh exclusively told <a href="https://www.news.com.au/travel/travel-updates/incidents/passenger-speaks-after-woman-dies-next-to-him-on-qantas-flight/news-story/24e8396d8eb3a1d35aea4a4291b847ba" target="_blank" rel="noopener"><em>news.com.au</em></a>.</p> <p>“When I boarded the plane, she was already seated in the aisle. I was in the window, so I asked if she could please get up so I could occupy my seat.</p> <p>“I noticed that she began scrolling through photos on her mobile phone and stopped at a photograph of an elderly couple. I asked if they were her parents. She smiled and nodded and kept staring at it.”</p> <p>Mr Singh, who had been in Australia to visit family, said that everything seemed fine and the plane eventually began moving towards the runway, ready for take off.</p> <p>He explained that Ms Kaur had then put her phone down and rested her head on the seat in front, when he realised something was not right.</p> <p>“She was wearing her seatbelt and leaned forward to rest her head on the seat in front. As the plane was preparing for takeoff, I wanted to alert her to sit upright,” he shared.</p> <p>“But the plane jerked and I expected her to wake up. But instead, her head just moved towards me."</p> <p>“I got the attention of a flight attention and told her that this woman does not seem very well. She checked her pulse and after that, the reaction of the cabin crew was very commendable."</p> <p>“They tried their best to revive her. She was then evacuated by medical staff.”</p> <p>The retired army officer said the incident still “haunts him” and he wants her parents to know that she “left the world peacefully”. </p> <p>“The incident has been etched in my memory for life,” he said.</p> <p>“It is very difficult to digest that a young girl with whom you were just interacting with has passed away in front of your eyes."</p> <p>“Her innocent face stills haunts me and I want her parents to know she loved them a lot. She left this world peacefully looking at their photograph."</p> <p>“My heart breaks for her family who would have been looking forward to seeing her after a long time.”</p> <p>It is understood that Ms Kaur had been feeling "unwell" when she arrived at the airport and boarded the plane with no issues, with reports suggesting she died of tuberculosis. </p> <p><em>Image credits: news.com.au</em></p>

Caring

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Almost half the men surveyed think they could land a passenger plane. Experts disagree

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/guido-carim-junior-1379129">Guido Carim Junior</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>; <a href="https://theconversation.com/profiles/chris-campbell-1414564">Chris Campbell</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>; <a href="https://theconversation.com/profiles/elvira-marques-1362476">Elvira Marques</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>; <a href="https://theconversation.com/profiles/nnenna-ike-1490692">Nnenna Ike</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>, and <a href="https://theconversation.com/profiles/tim-ryley-1253269">Tim Ryley</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a></em></p> <p>Picture this: you’re nestled comfortably in your seat cruising towards your holiday destination when a flight attendant’s voice breaks through the silence:</p> <blockquote> <p>Ladies and gentlemen, both pilots are incapacitated. Are there any passengers who could land this plane with assistance from air traffic control?</p> </blockquote> <p>If you think you could manage it, you’re not alone. <a href="https://today.yougov.com/topics/politics/survey-results/daily/2023/01/02/fd798/3">Survey results</a> published in January indicate about one-third of adult Americans think they could safely land a passenger aircraft with air traffic control’s guidance. Among male respondents, the confidence level rose to nearly 50%.</p> <p>Can a person with no prior training simply guide everyone to a smooth touchdown?</p> <p>We’ve all heard stories of passengers who saved the day when the pilot became unresponsive. For instance, last year <a href="https://www.youtube.com/watch?v=qbMoyWukjbs">Darren Harrison</a> managed to land a twin-engine aircraft in Florida – after the pilot passed out – with the guidance of an air traffic controller who also happened to be a flight instructor.</p> <p>However, such incidents tend to take place in small, simple aircraft. Flying a much bigger and heavier commercial jet is a completely different game.</p> <h2>You can’t always rely on autopilot</h2> <p>A pilot spends about 90% of their time monitoring autopilot systems and making sure everything is working as intended. The other 10% is spent managing problems, taxiing, taking off and landing.</p> <p>Takeoffs and landings are arguably the most difficult tasks pilots perform, and are always performed manually. Only on very few occasions, and in a handful of aircraft models, can a pilot use autopilot to land the aircraft for them. This is the exception, and not the rule.</p> <p>For takeoff, the aircraft must build up speed until the wings can generate enough lift to pull it into the air. The pilot must <a href="https://youtu.be/16XTAK-4Xbk?si=66yDo5g5I086Q2y2&amp;t=65">pay close attention</a> to multiple instruments and external cues, while keeping the aircraft centred on the runway until it reaches lift-off speed.</p> <p>Once airborne, they must coordinate with air traffic control, follow a particular path, retract the landing gear and maintain a precise speed and direction while trying to climb.</p> <p>Landing is even more complicated, and requires having precise control of the aircraft’s direction and descent rate.</p> <p><a href="https://youtu.be/u_it9OiTnSM?si=xNZrLB9ZH870LEa3&amp;t=360">To land successfully</a>, a pilot must keep an appropriate speed while simultaneously managing gear and flap configuration, adhering to air traffic regulations, communicating with air traffic control and completing a number of paper and digital checklists.</p> <p>Once the aircraft comes close to the runway, they must accurately judge its height, reduce power and adjust the rate of descent – ensuring they land on the correct area of the runway.</p> <p>On the ground, they will use the brakes and reverse thrust to bring the aircraft to a complete stop before the runway ends. This all happens within just a few minutes.</p> <figure><iframe src="https://www.youtube.com/embed/Nyx4NyMrvOs?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>Both takeoff and landing are far too quick, technical and concentration-intensive for an untrained person to pull off. They also require a range of skills that are only gained through extensive training, such as understanding the information presented on different gauges, and being able to coordinate one’s hands and feet in a certain way.</p> <h2>Training a pilot</h2> <p>The journey from student to commercial pilot is a long one. It normally starts with a recreational licence, followed by a private licence, and then a commercial licence (which allows them to fly professionally).</p> <p>Even before stepping into a cockpit, the student must study aerodynamics, air law and flight rules, meteorology, human factors, navigation, aircraft systems, and performance and flight planning. They also need to spend time learning about the specific aircraft they will be flying.</p> <p>Once the fundamentals are grasped, an instructor takes them for training. Most of this training is conducted in small, lightweight aircraft – with a simulator introduced briefly towards the end.</p> <p>During a lesson, each manoeuvre or action is demonstrated by the instructor before the student attempts it. Their attempt may be adjusted, corrected or even terminated early in critical situations.</p> <p>The first ten to fifteen lessons focus on takeoff, landing, basic in-flight control and emergency management. When the students are ready, they’re allowed to “go solo” – wherein they conduct a complete flight on their own. This is a great milestone.</p> <p>After years of experience, they are ready to transition to a commercial aircraft. At this point they might be able to take off and land reasonably well, but they will still undergo extensive training specific to the aircraft they are flying, including hours of advanced theory, dozens of simulator sessions and hundreds of hours of real aircraft training (most of which is done with passengers onboard).</p> <p>So, if you’ve never even learned the basics of flying, your chances of successfully landing a passenger aircraft with air traffic control’s help are close to zero.</p> <h2>Yet, flying is a skill like any other</h2> <p>Aviation training has been democratised by the advent of high-end computers, virtual reality and flight simulation games such as Microsoft’s <a href="https://www.flightsimulator.com/">Flight Simulator</a> and <a href="https://www.x-plane.com/">X-Plane</a>.</p> <p>Anyone can now rig up a desktop flight simulator for a few thousand dollars. Ideally, such a setup should also include the basic physical controls found in a cockpit, such as a control yoke, throttle quadrant and pedals.</p> <p>Flight simulators provide an immersive environment in which professional pilots, students and aviation enthusiasts can develop their skills. So if you really think you could match-up against a professional, consider trying your hand at one.</p> <p>You almost certainly won’t be able to land an actual passenger plane by the end of it – but at least you’ll gain an appreciation for the immense skill pilots possess.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/218037/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/guido-carim-junior-1379129"><em>Guido Carim Junior</em></a><em>, Senior Lecturer in Aviation, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>; <a href="https://theconversation.com/profiles/chris-campbell-1414564">Chris Campbell</a>, Adjunct Associate Professor, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>; <a href="https://theconversation.com/profiles/elvira-marques-1362476">Elvira Marques</a>, Aviation PhD candidate, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>; <a href="https://theconversation.com/profiles/nnenna-ike-1490692">Nnenna Ike</a>, Research Assistant, Griffith Aviation, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>, and <a href="https://theconversation.com/profiles/tim-ryley-1253269">Tim Ryley</a>, Professor and Head of Griffith Aviation, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a></em></p> <p><em>Image credits: </em><em>Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/almost-half-the-men-surveyed-think-they-could-land-a-passenger-plane-experts-disagree-218037">original article</a>.</em></p> </div>

Travel Trouble

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Singapore airline passenger's emotional text mid-turbulence

<p>A mum has revealed the terrifying text she received from her son while he was on board Singapore Airlines flight that <a href="https://www.oversixty.co.nz/travel/travel-trouble/victim-identified-after-plane-hits-deadly-turbulence" target="_blank" rel="noopener">plunged 6,000 feet</a> in a matter of minutes. </p> <p>As turbulence hit the plane 11 hours into its journey from London to Singapore, Josh Barker sent what he thought would be his final text to his mum at 9.10am on May 21. </p> <p>“I don’t want to scare you, but I’m on a crazy flight. The plane is making an emergency landing… I love you all," his text read. </p> <p>His mother, Alison recalled the most "terrifying" two hours of her life after receiving the text, as she waited to hear from her son who was en route to Bali. </p> <p>“It was terrifying. I didn’t know what was going on,” she told <em>BBC</em>. </p> <p>"We didn't know whether he'd survived, it was so nerve wracking. It was the longest two hours of my life.</p> <p>"It was awful; it was petrifying."</p> <p>She said that while her son was lucky to have survived the incident, he was still in “a lot of pain” having sustained minor injuries to his teeth. </p> <p>The aircraft was hit by "severe turbulence" 11 hours into the 13-hour flight to Singapore and was forced to make an emergency landing in Bangkok, Thailand. </p> <p>71 people were left injured, and one man, British grandfather Geoffrey Kitchen passed away after suffering a heart attack when the turbulence hit. </p> <p>Of the 211 passengers on board, 56 were Australians and 23 were from New Zealand. </p> <p>Singapore Airlines CEO Goh Choon Phong has issued a public apology for the incident in a video message saying that the airline is cooperating with investigations. </p> <p>"We are deeply saddened by this incident. It has resulted in one confirmed fatality, and multiple injuries," he said.</p> <p>"On behalf of Singapore Airlines, I would like to express my deepest condolences to the family and loved ones of the deceased.</p> <p>"We are very sorry for the traumatic experience that everyone on board SQ321 went through... our deepest apologies to everyone affected by this incident."</p> <p>He also said that 143 people who had been on the flight had been taken to Singapore this morning, while the remaining 85 - including six crew members - were still in the Thai capital. </p> <p>"Singapore Airlines swiftly dispatched a team to Bangkok last night, and they have been helping our colleagues with the support on the ground," he said.</p> <p>"A relief flight with 143 of the SQ321 passengers and crew members who were able to travel landed in Singapore this morning at 5.05am.</p> <p>"Another 79 passengers and six crew members are still in Bangkok.</p> <p>"This includes the injured who are receiving medical treatment, as well as their families and loved ones who were on the flight.</p> <p>"Singapore Airlines will continue to extend all possible support to them."</p> <p><em>Images: X/ news.com.au</em></p> <p> </p>

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"Not going to save anybody": Exit row passenger prompts plane evacuation

<p>A whole plane has been forced to disembark after a woman seated in the exit row refused to comply with safety instructions. </p> <p>Passengers were up in arms when they had to leave the plane, after the woman was overheard telling cabin crew that she would only save herself in the event of an emergency, before yelling at flight attendants. </p> <p>The interaction, which was captured by another passenger on video and posted to TikTok, shows the woman becoming heated while talking to cabin crew on the Frontier flight. </p> <p>The passenger can then be seen and heard progressively raising her voice to cabin crew, with fellow flyers pleading with the woman to disembark the plane.</p> <p>The traveller who filmed the altercation claims the woman said she was “not going to save anybody” when seated in the exit row, saying the disgruntled passenger had “attitude” and went on to say that if something were to happen, she would “only save” herself. </p> <p>“That was her attitude throughout the seating process. And I already knew something was about to pop off when she had that attitude,” the TikTok user said.</p> <p>The altercation only became more heated as the yelling progressed, before police eventually arrived on the plane to escort the woman off. </p> <p>The video then shows another Frontier employee approach the passenger and say, “I’m gonna ask you one more time, nicely, to get off, if not, we’re going to deboard the plane and police will come and escort you off.”</p> <p>When the cabin crew make repeated futile attempts to get through the woman, the pilot came down from the cockpit to try and call for calm. </p> <p>“You’re inconveniencing everybody else,” the pilot can be heard saying to the woman. as the pair continue to exchange words while he repeatedly points toward the front of the plane.</p> <p>Following the failed attempts, two police officers then make their way down the aisle and towards the passenger. </p> <p>Towards the end of the five-minute video, which has been viewed more than 80,000 times, all the passengers on board the flight were filmed disembarking the aircraft while the passenger at the centre of the ordeal exits with police from a separate door onto the tarmac.</p> <p>It is unclear if charges were laid.</p> <p><em>Image credits: TikTok</em></p>

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Flight attendant reveals what happens if a passenger dies onboard

<p dir="ltr">A flight attendant has revealed what happens if a passenger dies onboard, and the morbid reason the protocol has changed in recent years. </p> <p dir="ltr">Mandy Smith has been a flight attendant for 12 years and thankfully, hasn’t had to encounter such a tragedy during one of her flights.</p> <p dir="ltr">According to the protocol of the airline she serves, previously when passengers passed away on board they used to be put inside the bathrooms, but now their bodies are laid across the front seats. </p> <p dir="ltr">She explained to <em>LadBible</em>, “This has not happened to me, thankfully. It happened to a friend of mine, where they had a passenger pass away on the flight.”</p> <p dir="ltr">“Now, we used to have to put passengers in the bathrooms, and then lock the bathrooms off. But because they would be seated on the toilet, as they sat there - if rigour mortis set in - then they would be then stuck in that position, and they wouldn't be able to fit in their coffin.”</p> <p dir="ltr">'So, unfortunately, now, we have to lay them across the front of the seats and try and calm their loved ones down, treat them with respect, cover them with blankets, and maybe just cordon the area off with blankets tucked into the overheads, which is what I would probably do.'</p> <p dir="ltr">Mandy also explained that according to different laws, if someone dies on a flight, cabin crew officially have to keep going to their final destination.</p> <p dir="ltr">She said, “If they passed away on board, it's the law that we, as cabin crew, have to keep going. So, we have to keep doing any kind of resuscitation until they're deemed to be deceased.”</p> <p dir="ltr">“So, if it was an accident that happened on board, or if they had a heart attack, we would then just keep going doing CPR.”</p> <p dir="ltr">“But if it was someone who passed away from natural causes, or another kind of ailment, then obviously, we wouldn't need to do anything to them then.”</p> <p dir="ltr">“We'd need to contact the ground services to be met by an ambulance or the coroner. We wouldn't really do it as an emergency landing, we'd just treat it as a normal landing if that person's definitely passed away.”</p> <p dir="ltr"><em>Image credits: YouTube </em></p>

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