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Qatar Airways celebrates special milestone with huge sale

<p>Qatar Airways launched its first service in Australia 15 years ago and to celebrate the special milestone they have announced an epic sale. </p> <p>Prices have dropped for a bunch of their popular destinations including Nice, London, Dublin, Lisbon, New York and Seychelles. </p> <p>The sale is on now until September 30, 2024 for flights between October 1, 2024 to June 10, 2025.</p> <p>Economy flights from Sydney to London start from $1849, or business class from $8189. </p> <p>For those in Melbourne wanting to experience their Europe summer, flights to Nice start from from $1849 or on business class from $8099.</p> <p>And if you're looking to visit the concrete jungle, flights to New York from Brisbane start from $1839 for economy or $7859 for business class. </p> <p>The fares include taxes, fees and airport surcharges. </p> <p>The Doha-based airline offers services to more than 49 destinations from Australia across Europe and the UK, 29 destinations across Africa, and 33 destinations across the Middle East. They also offer flights to 13 destinations across North and South America. </p> <p>In 2024, Qatar Airways was voted the World's Best Airline in the annual Skytrax’s World Airline Awards in June, for the eighth time. </p> <p>It also won the awards for World’s Best Business Class, World’s Best Business Class Airline Lounge and Best Airline in the Middle East.</p> <p>“This is a proud moment for Qatar Airways. I am honoured to share this award with my dedicated team,” Qatar Airways group chief executive officer, Badr Mohammed Al-Meer, said at the Skytrax event in London.</p> <p>“This award is a testimony to our relentless commitment to providing unparalleled service and innovation. We look forward to continuing to serve our customers with the highest level of excellence.”</p> <p><em>Image: </em><em>Vytautas Kielaitis / Shutterstock.com</em></p>

International Travel

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Beloved teddy bear left in airport lounge rescued by airline

<p dir="ltr">Staff at British Airways have rescued a child’s stuffed teddy bear that was left behind in an airport lounge, documenting the toy’s safe journey home. </p> <p dir="ltr">The treasured teddy was found in the British Airways lounge at London’s Heathrow Airport by nine-year-old Alex, who accidentally left the toy behind before boarding a flight home to Dubai. </p> <p dir="ltr">After staff found the stranded toy, a new flight and boarding pass was created for Postman Bear, while members of the BA team gave the teddy the”'VIP treatment”  with a journey on an airport buggy to “catch up” with the Cabin Crew Operations team in the Crew Report Centre.</p> <p dir="ltr">Postman Bear was then taken to meet the cabin crew on his new flight to Dubai and was pictured “patiently” waiting for his flight at the gate, drinking a cup of coffee and enjoying “some great views of the aircraft” while waiting to board. </p> <p dir="ltr">The teddy’s journey home was lovingly captured by British Airways customer manager, Ed Tumath, who sent the snaps back to young Alex to assure him his beloved bear was being looked after. </p> <p dir="ltr">After touching down in Dubai, the cabin crew took Postman Bear to reunite with Alex and the rest of his family for a “bear-y happy reunion”. </p> <p dir="ltr">Stuart, Alex's parent, recalled the moment they knew the teddy was missing, while praising British Airways for their tireless journey to reunite Alex with his bear. </p> <p dir="ltr">Stuart said, “My son had left his teddy bear - huge sentimental value as he has had the teddy since birth - in the British Airways lounge ahead of the flight. We noticed as the aircraft doors were closing so nothing could be done at that point.”</p> <p dir="ltr">“This was very distressing to my son who uses the teddy as a calming item, especially when flying. This was incredibly stressful and we feared that his beloved teddy may be lost forever.”</p> <p dir="ltr">“Whilst onboard the flight, I took to a series of Facebook groups to seek help in finding the teddy. A member of the group contacted Ed who came to the rescue. I managed to communicate with Ed on the flight and received a picture showing that the teddy had been found, which calmed my son.”</p> <p dir="ltr">“Not only did Ed go out of his way to find the teddy but he communicated so well throughout. He genuinely cared about the situation and worked so hard to get the teddy back to us.”</p> <p dir="ltr">“He arranged for the teddy to board a flight to Dubai a couple of days later and a crew member handed the teddy back to us. Not only did Ed excel in his caring manner and communication, he even provided a few pictures of the teddy's journey, which my son will treasure forever.”</p> <p dir="ltr">“My son was so relieved - words could not express how grateful we are to Ed for his kind act and dedication to getting the teddy back to us. I have been flying with BA for many years - this is the best experience I have had by far and I am overwhelmed by Ed's efforts.”</p> <p dir="ltr">“Sometimes amazing people do incredible things and show such kindness along the way... these things matter. This meant a huge amount to my family and I, and we will be forever grateful.”</p> <p dir="ltr"><em>Image credits: British Airways</em></p>

International Travel

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Woman's identity confirmed after tragic death on Qatar Airways flight

<p>Sharon Gordon has been identified as the woman who died on board a Qatar Airways flight from Doha to Sydney over the weekend. </p> <p>The 60-year-old was a customer service station attendant at Wynyard Station, and was on a solo flight home after visiting her daughter in London.</p> <p>Halfway into the 14-hour flight, Gordon had reportedly started gasping and was found unresponsive. </p> <p>Another passenger, her husband and baby were seated a row in front of Gordon, when they heard her making a "weird noise". </p> <p>The female passenger was woken by the noise and had to look around in the dark to figure out what was going on. </p> <p>“She looked like she was sleeping, but she was making this really loud noise,” she told <em>7News</em>.</p> <p>She claimed that a stewardess checked on Gordon, before two more joined her and brought oxygen. </p> <p>“But then they just left,” the female passenger added. </p> <p>The couple claimed that they were told by staff that “everything was all right," but “you could see she wasn’t breathing." </p> <p>Around 20 minutes later, four different stewards arrived and lifted Gordon off her seat before giving her CPR and starting a defibrillator. </p> <p>“I turned around and looked at the lady and she was very pale and her lips were white,” the female passenger added. </p> <p>“At that point, my husband and I thought that she was dead.”</p> <p>She described Gordon as "limp" and asked “why didn’t they do that a half hour earlier?”</p> <p>An hour after Gordon's first gasps, they made an announcement asking if there were any doctor's or nurses on board. </p> <p>Now, Gordon's family are desperate for answers, with <em>7News </em>reporting that her family have requested help from the federal government after the airline said they did everything they could. </p> <p>“I love her and will miss her so much,” Gordon's partner Rob Bray told the publication. </p> <p>“Mother to Cameron and Ashley. She will be so sorely missed by us all.</p> <p>“Her workmates at Wynyard Station are devastated.”</p> <p>A Qatar Airways spokesperson previously told the publication: “Regrettably, the lady could not be revived.”</p> <p>“Our thoughts are with the family at this difficult time.”</p> <p><em>Image: 7News/ Getty</em></p>

Travel Trouble

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"Someone give them a raise": Hilarious way ground crew entertained trapped passengers

<p>Two very creative ground-crew air marshalls have enjoyed a brush with instant viral fame after hilarious footage of them entertaining passengers stuck on a delayed plane was shared to TikTok.</p> <p>Fortunately for the poor passengers stranded on the British Airways plane last month due to engineering issues, two nearby air marshalls were determined to pass the time and distract them following the tediously long delay, using their glowing marshalling wands to put on an entertaining performance.</p> <p>Air Marshall Quinten Moshy posted a video of his antics on TikTok, which quickly racked up close to 1 million views.</p> <p>"Put this in every ramp agent's job description," he joked in the caption.</p> <p>The video showed the two airport workers using their marshalling wands as if they were light sabres and acting out dramatic battle scenes. Committed to the performance, the marshalls ducked and weaved, while one pretended to die after he was 'struck'.</p> <p>Other antics included creating glowing smiley faces and hearts on the tarmac and dancing the moves to the song 'Y.M.C.A'.</p> <blockquote class="tiktok-embed" style="max-width: 605px; min-width: 325px;" cite="https://www.tiktok.com/@quintenmoshy/video/7117811535212301614" data-video-id="7117811535212301614"> <section><a title="@quintenmoshy" href="https://www.tiktok.com/@quintenmoshy?refer=embed" target="_blank" rel="noopener">@quintenmoshy</a> Put this in every ramp agent’s job description <a title="airport" href="https://www.tiktok.com/tag/airport?refer=embed" target="_blank" rel="noopener">#airport</a> <a title="airplane" href="https://www.tiktok.com/tag/airplane?refer=embed" target="_blank" rel="noopener">#airplane</a> <a title="travel" href="https://www.tiktok.com/tag/travel?refer=embed" target="_blank" rel="noopener">#travel</a> <a title="rampagent" href="https://www.tiktok.com/tag/rampagent?refer=embed" target="_blank" rel="noopener">#rampagent</a> <a title="pilot" href="https://www.tiktok.com/tag/pilot?refer=embed" target="_blank" rel="noopener">#pilot</a> <a title="bayarea" href="https://www.tiktok.com/tag/bayarea?refer=embed" target="_blank" rel="noopener">#bayarea</a> <a title="california" href="https://www.tiktok.com/tag/california?refer=embed" target="_blank" rel="noopener">#california</a> <a title="london" href="https://www.tiktok.com/tag/london?refer=embed" target="_blank" rel="noopener">#london</a> <a title="787" href="https://www.tiktok.com/tag/787?refer=embed" target="_blank" rel="noopener">#787</a> <a title="vacation" href="https://www.tiktok.com/tag/vacation?refer=embed" target="_blank" rel="noopener">#vacation</a> <a title="work" href="https://www.tiktok.com/tag/work?refer=embed" target="_blank" rel="noopener">#work</a> <a title="fyp" href="https://www.tiktok.com/tag/fyp?refer=embed" target="_blank" rel="noopener">#fyp</a> <a title="ymca" href="https://www.tiktok.com/tag/ymca?refer=embed" target="_blank" rel="noopener">#ymca</a> <a title="minions" href="https://www.tiktok.com/tag/minions?refer=embed" target="_blank" rel="noopener">#minions</a> <a title="starwars" href="https://www.tiktok.com/tag/starwars?refer=embed" target="_blank" rel="noopener">#starwars</a> <a title="lightsaber" href="https://www.tiktok.com/tag/lightsaber?refer=embed" target="_blank" rel="noopener">#lightsaber</a> <a title="happy" href="https://www.tiktok.com/tag/happy?refer=embed" target="_blank" rel="noopener">#happy</a> <a title="aviation" href="https://www.tiktok.com/tag/aviation?refer=embed" target="_blank" rel="noopener">#aviation</a> <a title="love" href="https://www.tiktok.com/tag/love?refer=embed" target="_blank" rel="noopener">#love</a> <a title="♬ Y.M.C.A. - The Minions" href="https://www.tiktok.com/music/YMCA-6795407731260917762?refer=embed" target="_blank" rel="noopener">♬ Y.M.C.A. - The Minions</a></section> </blockquote> <p>TikTok users really enjoyed the goofy act and one person said they should find a video from someone stranded on the plane so we could see what THEY were seeing out their windows.</p> <p>"Someone find the passengers POV," they wrote.</p> <p>Sure enough, fellow viewers pulled through and pointed to TikTok user Abi Smith, who had created her own video of the dramatic antics of the air marshalls.</p> <p>"POV: [Point of View]: Your plane gets delayed so the marshalls put on a performance." she captioned the video.</p> <blockquote class="tiktok-embed" style="max-width: 605px; min-width: 325px;" cite="https://www.tiktok.com/@abi_smithxxx/video/7117374061935676678" data-video-id="7117374061935676678"> <section><a title="@abi_smithxxx" href="https://www.tiktok.com/@abi_smithxxx?refer=embed" target="_blank" rel="noopener">@abi_smithxxx</a> <a title="britishairways" href="https://www.tiktok.com/tag/britishairways?refer=embed" target="_blank" rel="noopener">#britishairways</a> <a title="delayed" href="https://www.tiktok.com/tag/delayed?refer=embed" target="_blank" rel="noopener">#delayed</a> <a title="marshallers" href="https://www.tiktok.com/tag/marshallers?refer=embed" target="_blank" rel="noopener">#marshallers</a> <a title="♬ Angeleyes (Sped Up Version) - april aries bae (SVT)" href="https://www.tiktok.com/music/Angeleyes-Sped-Up-Version-7089425867910236954?refer=embed" target="_blank" rel="noopener">♬ Angeleyes (Sped Up Version) - april aries bae (SVT)</a></section> </blockquote> <p>People commented, saying the entertaining pair deserved a reward for their dedication.</p> <p>"Give the performers an applause," wrote one person.</p> <p>"Someone give them a raise," another added.</p> <p><em>Image: TikTok</em></p>

Travel Trouble

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British Airways introduces gender neutral greetings

<p><span style="font-weight: 400;">British Airways are adopting new tactics to make their journeys more inclusive to all travellers. </span></p> <p><span style="font-weight: 400;">The UK airline giant is joining a growing list of travel companies that are implementing more gender-neutral language, by ditching the traditional "ladies and gentlemen" greeting.</span></p> <p><span style="font-weight: 400;">While the move falls in line with an industry-wide global trend, the decision is also due to a change in the airline’s clientele, with the carrier reporting more children onboard since COVID-19 restrictions have been lessened. </span></p> <p><span style="font-weight: 400;">According to the </span><a href="https://www.telegraph.co.uk/business/2021/10/09/hello-passengers-inclusive-welcome-announcement/"><span style="font-weight: 400;">Telegraph</span></a><span style="font-weight: 400;">, the new policies would adhere to changing social norms, as well as make younger customers feel more included. </span></p> <p><span style="font-weight: 400;">The airline is just one of many to make the important change. </span></p> <p><span style="font-weight: 400;">Japan Airlines was one of the first major carriers to ditch the traditional “ladies and gentlemen” titles for inflight announcements back in 2020. </span></p> <p><span style="font-weight: 400;">German carrier Lufthansa also changed their language to a more inclusive tone in July, as they pledged their commitment to diversity. </span></p> <p><span style="font-weight: 400;">Qantas has also made strides towards inclusivity in 2018, as they changed the use of “mother and father” to “parents” on all flights to include parents of different sexualities. </span></p> <p><span style="font-weight: 400;">At the time, the airline introduced a new staff booklet highlighting language geared towards the</span> <a href="https://www.qantasnewsroom.com.au/media-releases/qantas-releases-video-to-celebrate-the-spirit-of-australia/"><span style="font-weight: 400;">"Spirit of Inclusion"</span></a><span style="font-weight: 400;">, </span><span style="font-weight: 400;">which advised against using language that could be deemed offensive to the LGBTQ+ community. </span></p> <p><em><span style="font-weight: 400;">Image credit: Shutterstock</span></em></p>

Travel Tips

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Strip search horror: Doctor onboard Qatar flight speaks out

<p>A fellow passenger on-board the Qatar Airways flight that saw 13 Australian women subjected to “invasive” physical examination has given a “horrifying” account of exactly how the situation unfolded.</p> <p>Travelling to Sydney, Dr Wolfgang Babeck was on board Qatar Airways flight 908 on October 2 and had to endure lengthy delays after a premature baby was found alive in an airport bathroom.</p> <p>As the search for the baby’s mother commenced, 13 women were forced to disembark from the flight and undergo invasive gynaecological exams without any explanation.</p> <p>Appearing on The Project, Dr Babeck recounted the incident saying the plane had sat for three hours on the tarmac at Doha’s Hamad International Airport before passengers were told the airport had been closed.</p> <p>“About three hours in, the women were asked to disembark the plane and, in fact, I thought, ‘the vulnerable people are being taken off the plane and there is probably a security incident or something’.</p> <blockquote class="twitter-tweet"> <p dir="ltr">The federal government is today demanding answers from Qatari authorities after as many as 13 Australian women were reportedly forced to endure a terrifying strip-search ordeal in Doha. <a href="https://t.co/BVd2Y2ToYS">pic.twitter.com/BVd2Y2ToYS</a></p> — The Project (@theprojecttv) <a href="https://twitter.com/theprojecttv/status/1320631171668201475?ref_src=twsrc%5Etfw">October 26, 2020</a></blockquote> <p>“And sure enough, shortly thereafter, some security guards came on board to basically search whether another person would be hiding on the plane,” Dr Babeck told host Carrie Bickmore.</p> <p>He continued to say that none of the passengers had been told about the baby, and the women were not given any indication as to why they were being asked to get off the plane.</p> <p>“From what I understand, which is very frightening, many, if not all of them were not told prior to their inspection what the reason for it was, so it only came out at the end when they reboarded … it must have been a terrifying ordeal, not even knowing what the purpose of this is,” he said.</p> <p>Bickmore, who described the incident as “deeply shocking,” and “unfathomable,” asked what the women’s demeanour was like when they returned to the aircraft.</p> <p>“Shell-shocked. Certainly the beginning. They were in disbelief, you know? You would have imagined this would have happened 100 years ago, but not now … One lady cried, others were certainly upset, but I think becoming angry in a mood to protest or to take action? That occurred much later,” he said.</p> <p>Dr Babeck went through the hotel quarantine process alongside the women from his flight after disembarking, and has kept in contact with them via a WhatsApp group.</p> <p>He said he was “utterly impressed” by how they’ve been coping.</p> <p>“I have utmost admiration for them, because they have very strong personalities among them, different character, but I think united by the idea that this can never happen again, and that they would like to use their personal ordeal to make sure that people are made responsible for what has occurred, and that there is an investigation going on,” he said.</p> <p>The Department of Foreign Affairs and Trade is waiting for a report from Qatari authorities into the incident, which Foreign Affairs Minister Marise Payne described as “grossly disturbing and offensive” and unlike anything she “had ever heard of”.</p> <p>The incident has been reported to the Australian Federal Police.</p>

News

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One of the world's biggest airlines collapses

<p>India’s Jet Airways has finally collapsed after months of speculation.</p> <p>The once iconic airline has been struggling for months to stay in business and the announcement follows weeks of questions over the fate of the airline.</p> <p>Jet Airways has failed to secure emergency funding from India’s banks and is suspending all flights.</p> <p>The collapse of Jet Airways is the biggest in India since the failure of Kingfisher Airlines back in 2012.</p> <p>The blow is massive to the Indian aviation industry, as demand soars for services. However, airlines are struggling to keep the prices low.</p> <p>Jet Airways explained in a statement their sadness.</p> <p>"This has been a very difficult decision but without interim funding, the airline is simply unable to conduct flight operations," Jet Airways said in statement.</p> <p>"Above all, the airline would like to express its sincere gratitude to all its employees and stakeholders that have stood by the company in these trying times."</p> <p>The airline was informed late on Tuesday by a range of lenders that are led by the government-run State Bank of India that the airline would not be receiving more funds.</p> <p>Passengers are being informed about the closure of the airline via email and text messages and are able to claim a refund.</p> <p>The airline’s operations had shrunk to 40 flights on 5 aircraft on Tuesday, before the closure was announced.</p> <p>However, the banks are continuing to search for a private investor to buy 75 per cent of the airline. The deadline for bids is May 10th.</p>

Travel Trouble

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“Never ever again”: Passenger slams British Airways for serving inedible food aboard flight

<p>A businessman travelling with his family has slammed British Airways for serving food that made him ‘wretch’ as he claims to have been given ‘burnt chicken nuggets’ and substandard meals on his flight home from Mauritius.</p> <p>Adam Ball posted photos of the disappointing food on his social media, claiming that it was ‘truly awful’ and ‘inedible’. Mr Ball would have paid around $4,400 for return tickets to Mauritius.</p> <p>The images, which were posted on August 12, show three meals all appearing as unappetising as the next. Burnt chicken nuggets, vegetable lasagne and sausage, egg and burnt beans were all part of the menu.</p> <p>Mr Ball, who runs a plumbing and heating firm in Surrey, England said that the chicken nuggets were a part of the children’s meal and that he doesn’t think it’s "appropriate to feed to a dog let alone children".</p> <p>The vegetable lasagne was so terrible that it almost made Mr Ball vomit as was the sausage, egg and burnt beans.</p> <p>After filing a complaint with British Airways, Mr Ball said that he received a generic response from customer services and that he will "never ever again" fly with British Airways after this shocking experience.</p> <p>But the food wasn’t the only thing wrong with the flight, as Mr Ball claimed that there were "countless other problems with our recent long-haul BA flight."</p> <p>The comments on the British Airways Facebook page seemed to agree with his sentiment as the airline's social media is flooded with countless complaints.</p> <p>“The sad thing is, we are paying such extortionate prices for these flights – flights are often delayed, and service is terrible,” said Facebook user Dianne Gornall.</p> <p>Other users have pointed out the lack of communication from the airline as Debbie Leung asked: “Does BA actually respond to any complaints? We travelled with them in January from Hong Kong to London, cabin crew was rude, and the air quality was awful.”</p> <p>A spokeswoman from British Airways has said: “We pride ourselves on the quality of the meals we offer on board and have recently launched a multi-million-pound investment programme into our World Traveller catering.</p> <p>“Our team of expert chefs from around the world develop new menus every month to ensure our meals are full of flavour at 35,000ft.</p> <p>“We are sorry that our standards fell below our customer’s expectation on this occasion.</p> <p>“Feedback is always passed on to our catering teams who check the quality of the food we serve on board every week.”</p> <p>Have you ever had a terrible in-flight experience? Let us know in the comments below.</p>

Travel Trouble

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British Airways unveils VERY funny safety video – how many famous faces do you know?

<p>In the battle of the airline safety videos, British Airways has delivered a killer blow. </p> <p>Last year, the British airline took direct aim at New Zealand's national carrier, saying "Hey, Air New Zealand, you're not the only one with a star-studded safety video". </p> <p>Featuring Sir Ian McKellan, Thandie Newton, Gordon Ramsay and Rowan Atkinson reprising his role as Mr Bean, the video was full of classic British dry humour and clocked up almost 25 million views. </p> <p>While adopting a similar format, the sequel is arguably even more hilarious. </p> <p>Introducing the pre-flight video, its "director", comedian Asim Chaudhry (aka Chabuddy G), says British A-listers were begging for parts. </p> <p>"Chabuddy, please let us be part of the sequel," he said, mimicking them in a high wine.</p> <p>"It's pathetic really. And sure, they've got their Oscars, they've got their Baftas - but what they really want is a Sista - the Society of In-flight Safety Training Awards. They all want to get their hands on the golden wings... I quite fancy some wings actually. Can someone go chicken shop?"</p> <p>The likes of Sir Michael Caine, Olivia Colman, Naomie Harris, David Walliams and Joanna Lumley are seen "auditioning" in humorous sketches, while simultaneously delivering those essential safety messages. </p> <p style="text-align: center;"><iframe width="500" height="281" src="https://www.youtube.com/embed/FQ9Xpzi4qkU?feature=oembed" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen=""></iframe></p> <p>The hapless director mistakes three-time Bafta winner Colman, star of <em>The Crown</em> and <em>Broadchurch</em>, for a tea lady and unwittingly offends Lumley.  </p> <p>The <em>Absolutely Fabulous</em> star is required to tell passengers to remove their high heels because they could rip the emergency slide before delivering the painfully cheesy line "Don't worry, you'll all still look absolutely fabulous without them".</p> <p>Giving Chabuddy, who "directs" each sketch, a withering look, Lumley asks whether the line is "strictly necessary". </p> <p>"Yeah," Chabuddy replies. "Otherwise people won't know who you are."</p> <p>But it's not all about giving passengers a pre-flight laugh. Besides delivering the safety messages, the video promotes Flying Start, the global charity partnership between British Airways and Comic Relief which has supported over half a million children in the UK and some of the world's poorest communities since its 2010 launch. </p> <p>Unlike Air New Zealand's sometimes OTT videos (the one launched last July featured skiing down a pavlova, dipping a marshmallow in a boiling mud pit and a giant kea), the British video, which will roll out from this July, keeps things simple. </p> <p>No heavily-edited "fantastical" landscapes a la Air New Zealand, just the all-important safety information delivered with a generous helping of good humour.  </p> <p style="text-align: center;"><iframe width="500" height="281" src="https://www.youtube.com/embed/TEsHqdA9dV0?feature=oembed" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen=""></iframe></p> <p>Air New Zealand has become increasingly intent on cramming its own safety videos with "celebrities", moving on from local actors and All Blacks to American stars Adrian Grenier, Katie Holmes and Cuba Gooding Jr. </p> <p>While intended to be a light-hearted take on what makes New Zealand unique, they have become increasingly bizarre. In trying too hard to surpass other airlines' videos, or their own, they've lost their sense of humour - to this viewer at least. </p> <p>Commenting on the latest video, which shows Grenier on a tour of Antarctica, in a <em>Stuff</em> article earlier this year, Darren Bevan says: "With its collection of bad dad jokes, goofy American tourist vibe and degree of Hollywood privilege, it simply seems to me like the bottom of the barrel being scraped."</p> <p>But you be the judge. Let us know what you think of the British Airways video, or Air New Zealand's, in the comments below. </p> <p><em>Written by Lorna Thornber. Republish with permission of <a href="http://www.stuff.co.nz/" target="_blank"><strong><span style="text-decoration: underline;">Stuff.co.nz.</span></strong></a></em></p>

International Travel

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Airline bans overweight passengers from business class

<p>Thai Airways has installed seatbelt airbags on business class cabins on its new Dreamliner jets. There’s only one problem – passengers with a waistline of more than 142.24cm (or 56 inches) simply won’t fit.</p> <p>According to vice president of Thai Airways safety, security and standards department Flight Lieutenant Prathana Pattanasiri, passengers carrying a little extra weight will not be able to fasten the new seatbelt airbags in a way that meets safety standards.</p> <p>The new airbags will also make flying difficult for parents of young children if they need to travel with kids sitting on their laps.</p> <p>The seatbelts can’t be extended because of the airbag mechanism, the <span style="text-decoration: underline;"><strong><a href="https://www.bangkokpost.com/business/tourism-and-transport/1429426/thai-cites-safety-for-waistline-rule-on-dreamliners" target="_blank">Bangkok Post reports.</a></strong></span></p> <p>Thai Airways has fitted the new seatbelt airbags on business class seats on its Dreamliner 787-9 fleet. It has now imposed a waist size limit on passengers and banned passengers carrying infants on their laps.</p> <p>This isn’t the first airline to take aim at overweight passengers, with European airline Finnair announcing in November its plan to <span style="text-decoration: underline;"><strong><a href="http://www.oversixty.com.au/travel/international-travel/2017/11/airline-to-weigh-passengers-before-every-flight/">weigh passengers before every flight.</a></strong></span></p> <p>A <strong><span style="text-decoration: underline;"><a href="http://www.oversixty.com.au/travel/travel-tips/2017/01/passengers-should-be-weighed-for-flights-according-to-fellow-flyers/">survey of British passengers</a></span></strong> found that 39 per cent of people believe airlines should weigh people before flights.</p>

Travel Trouble

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Popular airline ditches reclining seats

<p>The prospect of a flight without being able to recline your seat would seem unbearable for some, but passengers flying with a popular airline will have to get used to the idea after it announced it would be ditching reclining seats.</p> <p>British Airways officially announced it would be fitting non-reclining seats on 35 planes set to fly economy on short haul routes, to help slash ticket prices for customers.</p> <p>The changes, which are said to have been spearheaded by the airline’s chief executive Alex Cruz who formally worked for Spain’s low-cost carrier Vueling, received a mixed reception from passengers and could risk the airline’s elite status.</p> <p>A British Airways spokesman said: “As well as new long-haul aircraft, we have 35 brand new short-haul planes arriving over the next five years.</p> <p>“We are installing at-seat power throughout the aircraft and will soon offer on-board Wi-Fi.</p> <p>“The new aircraft will have brand new seats set to a gentle recline to ensure everyone in the cabin enjoys a comfortable journey.</p> <p>“These changes will also allow us to offer more low fares to customers.”</p> <p>What are your thoughts? Would you be willing to purchase less-comfortable seats for an international flight, if it meant you’d be getting cheaper airfares? </p> <p><a href="http://www.oversixty.com.au/travel/travel-insurance/?utm_source=over60&amp;utm_campaign=travel-insurance&amp;utm_medium=in-article-banner&amp;utm_content=travel-insurance" target="_blank"><img src="http://media.oversixty.com.au/images/banners/Travel-Insurance_Website_GIF_468x602.gif" alt="Over60 Travel Insurance"/></a></p>

International Travel

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Passengers spend 7 hours on flight to nowhere

<p>A British Airways flight from Berlin to London got within an hour from Heathrow, and then turned around and went back to Germany.</p> <p>According to <a href="https://www.thesun.co.uk/news/5117599/british-airways-flight-from-berlin-to-heathrow-takes-seven-hours-but-ends-up-back-where-it-started-after-snow-forced-u-turn/" target="_blank"><em><strong>The Sun</strong></em></a>, heavy snow forced flight BA983 to turn back with 180 passengers on board. After leaving five hours late, the plane was not able to land safely due to the snow that is currently battering the country.</p> <p>A British Airways spokesman, quoted in the Telegraph, said, “We do our best to keep customers updated and look after them, providing refreshments and hotel accommodation.”</p> <p>This is in contrast to another delayed British Airways flight from Berlin to Heathrow, which got diverted to Bournemouth due to the snow.</p> <p>The 100 passengers were then left on board without access to hot drinks or food for three hours while the airline decided how to proceed.</p> <p>The stranded passengers were given tap water only, and told that the crew were not able to access the refreshment trolleys.</p> <p>After three hours on the tarmac they were transported by coach to Heathrow where they were delivered nine long hours after their scheduled arrival time.</p> <p>The snow storm has caused major transport delays, as well as the closure of many schools.</p> <p>Have you ever had a plane turnaround? We would love to hear your story in the comments.</p> <p><em>Image credit: Peter Wiles/Twitter.</em></p>

International Travel

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Major change coming to this airline

<p>British Airways has announced a new boarding policy for flights in Europe, and it has got some people very angry.</p> <p>The UK carrier is introducing a "Pay least, board last" policy. All passengers will be assigned a number before boarding.</p> <p>Group one will include first class flyers and Gold members of the British Airways Executive Club. Silver members will be in group two, group three comprises Bronze status holders, and group four will include economy passengers. Group five will be those who have opted for BA's cheapest hand-luggage only fares.</p> <p>The idea is to speed up boarding and the company says it will "improve the customer journey".</p> <p>They added: "This method has been used by airlines around the world for a number of years, including by our partners American Airlines, Iberia and Qatar."</p> <p>But it hasn't gone down well with some travellers, and they have been venting on social media.</p> <blockquote class="twitter-tweet"> <p dir="ltr">Think BA has lost the plot. Instead of competing with the Aldi and Lidl of the airline world they should have stuck to offering more and costing more. This is a race to the bottom. <a href="https://twitter.com/hashtag/britishairways?src=hash&amp;ref_src=twsrc%5Etfw">#britishairways</a> <a href="https://twitter.com/hashtag/Lowcost?src=hash&amp;ref_src=twsrc%5Etfw">#Lowcost</a> <a href="https://twitter.com/hashtag/dignity?src=hash&amp;ref_src=twsrc%5Etfw">#dignity</a></p> — Nick Redmayne (@NickRedmayne) <a href="https://twitter.com/NickRedmayne/status/931835211725275136?ref_src=twsrc%5Etfw">November 18, 2017</a></blockquote> <p>Some are calling the policy "daft" as those who will be boarding last are most likely to have hand baggage.</p> <blockquote class="twitter-tweet"> <p dir="ltr">New <a href="https://twitter.com/British_Airways?ref_src=twsrc%5Etfw">@British_Airways</a> boarding policy is daft. Cheapest tickets are hand baggage only, so likely to be carrying most on board? Nice recipe for more chaos as people hunt for space? How about just boarding rear to front? <a href="https://twitter.com/hashtag/britishairways?src=hash&amp;ref_src=twsrc%5Etfw">#britishairways</a></p> — Neil C Smith (@neilcsmith_net) <a href="https://twitter.com/neilcsmith_net/status/932676635664486400?ref_src=twsrc%5Etfw">November 20, 2017</a></blockquote> <p>While some think it is shaming those who can't afford higher fares.</p> <blockquote class="twitter-tweet"> <p dir="ltr">.<a href="https://twitter.com/British_Airways?ref_src=twsrc%5Etfw">@British_Airways</a> <br />This idea of boarding people by their ability to pay is unfair.<br />It should be done by rows if you wish to board more quickly.<a href="https://twitter.com/hashtag/britishairways?src=hash&amp;ref_src=twsrc%5Etfw">#britishairways</a><a href="https://twitter.com/hashtag/snobbery?src=hash&amp;ref_src=twsrc%5Etfw">#snobbery</a><a href="https://twitter.com/hashtag/shamingthepoor?src=hash&amp;ref_src=twsrc%5Etfw">#shamingthepoor</a></p> — KMLockwood (@lockwoodwriter) <a href="https://twitter.com/lockwoodwriter/status/932626292318572544?ref_src=twsrc%5Etfw">November 20, 2017</a></blockquote> <p>Although others are going to wear the group 5 badge with honour.</p> <blockquote class="twitter-tweet"> <p dir="ltr">If I have the cheapest seat on a <a href="https://twitter.com/hashtag/britishairways?src=hash&amp;ref_src=twsrc%5Etfw">#britishairways</a> flight with the boarding pass number "5" I shall wear the designation with pride, as everyone with a lower number has paid a higher price to reach the same destination - surely I win there...</p> — pathfinder (@path_braenaru) <a href="https://twitter.com/path_braenaru/status/932646966126882822?ref_src=twsrc%5Etfw">November 20, 2017</a></blockquote> <p>Aviation expert John Strickland told the <span style="text-decoration: underline;"><em><strong><a href="http://www.telegraph.co.uk/travel/news/ba-introduces-pay-least-board-last-policy-divides-opinion/" target="_blank">Daily Telegraph</a></strong></em></span> that the airline is just staying competitive.</p> <p>"Such changes will always divide opinion but BA is simply responding to the pressures of a short-haul market dominated by low-cost carriers who fly far more customers than it does."</p> <p><span>What do you think of British Airways' new "Pay least, board last" policy? Tell us in the comments below.</span></p> <p><em>Republished with permission of <a href="http://Stuff.co.nz" target="_blank"><strong><span style="text-decoration: underline;">Stuff.co.nz</span></strong></a>.</em></p>

International Travel

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Passenger describes “10 hours of hell” on British Airways flight

<p>Flying isn’t always a pleasurable experience at the best of times, but for travellers onboard a British Airways flight from London Heathrow to Nevada in the US, it was almost insufferable.</p> <p>Nicole Lightbody, a 26-year-old accountant from Glasgow, Scotland, has detailed her painful flight to <a href="http://www.mirror.co.uk/news/weird-news/british-airways-passenger-endured-10-11540613" target="_blank"><em><strong><span style="text-decoration: underline;">The Mirror</span></strong></em></a>, which she labelled as “10 hours of hell”.</p> <p>Nicole alleges she and her cousin were forced to listen to increasingly loud static from the aircraft’s loudspeaker for five minutes at 15-minute intervals.</p> <p>She recorded the sound and uploaded it to social media after arriving at her destination, saying the loud buzz began after an oxygen mask randomly fell from the ceiling and remained down for the entire flight.</p> <blockquote class="twitter-video"> <p dir="ltr"><a href="https://twitter.com/British_Airways?ref_src=twsrc%5Etfw">@British_Airways</a> after a flight from Heathrow to Vegas listening a noise for the whole journey 1 of my friends has bn given £20 voucher <a href="https://t.co/LqQqwiiUI5">pic.twitter.com/LqQqwiiUI5</a></p> — Shona Lightbody (@Shona2607) <a href="https://twitter.com/Shona2607/status/930943362936565760?ref_src=twsrc%5Etfw">November 15, 2017</a></blockquote> <p>“The cabin crew did everything they could to deal with it,” she conceded. “It happened every 15 minutes for five minutes at a time. They came around with noise cancelling headphones for people to put on.</p> <p>“There were people asking to be moved because of the noise. We couldn't relax because of the noise. It was 10 hours of hell basically.”</p> <p>To add insult to injury, after filing a complaint with the airline, she was offered just £20 ($35) in compensation – something she said “felt like a smack in the face”.</p> <p>A spokesperson for British Airways issued a statement to <em>The Mirror</em> denying the problem persisted for as long as Nicole alleged.</p> <p>“We apologised for a temporary issue with our public announcement system that affected a small number of customers on a flight last month which was quickly resolved. Our highly trained cabin crew also reassured customers after a single set of oxygen masks deployed accidentally."</p> <p>Tell us in the comments below, what’s the worst flight you’ve ever been on?</p>

International Travel

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7-year-old girl ravaged by bedbugs – and you'll never guess where it happened

<p>You might not be surprised to find bed bugs in a cheap hotel or dodgy hostel, but you certainly don’t expect to find them before you even arrive at your destination.</p> <p>That’s exactly what happened to 38-year-old Heather Szilagyi, who claims she and her 7-year-old daughter were left bleeding after being ravaged by the critters while flying to London Heathrow Airport with British Airways.</p> <p><img width="500" height="598" src="https://oversixtydev.blob.core.windows.net/media/44304/nintchdbpict000360218316_500x598.jpg" alt="Nintchdbpict 000360218316" style="display: block; margin-left: auto; margin-right: auto;"/></p> <p>According to Heather, despite informing cabin crew that her seat (and those surrounding her) were crawling with bed bugs, they were unable to reseat her, her daughter and her fiancé Eric.</p> <p>The family from Vancouver had been on their way to Slovakia with a stopover in London when they first spotted the bugs.</p> <p>“It was about half-an-hour to an hour into the flight I saw one. It was coming out of the back of the TV screen. It came out of that and I wanted to get it with a Kleenex but it crawled back in," Heather recalled. </p> <p>“Our food came out and I went to put the tray down on my lap. I saw what was maybe a flax seed –  but it started moving – it was a bug," Heather added. </p> <p>“Once we got to the Airbnb that we were staying in, we went to sleep. My daughter had a few bites on her thighs but when she woke up she was covered, she had them all over. It was just so bad and awful, my daughter was bleeding.”</p> <p><img width="500" height="500" src="https://oversixtydev.blob.core.windows.net/media/44305/nintchdbpict000360218319_500x500.jpg" alt="Nintchdbpict 000360218319" style="display: block; margin-left: auto; margin-right: auto;"/></p> <p>Heather told <a href="https://www.thesun.co.uk/news/4684738/furious-mum-slams-british-airways-after-daughter-7-was-ravaged-by-bed-bugs-and-left-bleeding-on-flight/" target="_blank"><em><strong><span style="text-decoration: underline;">The Sun</span></strong></em></a> the experience has “ruined” their trip after the family were forced to spend hours washing themselves, their clothes and tending to their sores.</p> <p>“We just want to make sure that aeroplane is taken care of and so we just want to make sure that we have a flight tomorrow morning, and we have to get back into another BA flight. We just want to get on a plane that doesn’t have fabric seats, or maybe another partner airline," Heather said.</p> <p>A spokesperson for the airline told <em>The Sun</em> they have "said sorry" to the family, claiming that reports of bed bugs on board their planes are “extremely rare”.</p> <p>“Nevertheless, we are vigilant and continually monitor our aircraft. The presence of bed bugs is an issue faced occasionally by hotels and airlines all over the world."</p> <p><em>Image credit: The Sun.</em></p>

International Travel

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British Airways unleash hilarious new safety video

<p>It is no secret that airlines compete fiercely with each other to have the most entertaining safety videos. British Airways might have created the funniest video yet with their new one that features a star-studded cast.</p> <p>Celebrities including Rowan Atkinson, Sir Ian McKellen, Gordon Ramsay and Thandie Newton teamed up with charity Comic Relief, all pretending to audition for a role as they demonstrate the safety procedures.</p> <p>The video begins with <em>12 Years a Slave</em> Oscar-nominee Chiwetel Ejiofor who admitted he had never made a safety video before.</p> <p>British comedian Asim Chaudry stars as the video’s director and says, “Well this could be your big break, OK mate? So don’t mess it up.”</p> <p>Chiwetel perfectly executes the audition but Asim writes him off as being “a bit of a show off” as he didn’t need the autocue.</p> <p style="text-align: center;"><iframe width="500" height="281" src="https://www.youtube.com/embed/YCoQwZ9BQ9Q?feature=oembed" frameborder="0" allowfullscreen=""></iframe></p> <p>Gordon Ramsay enters next reading a script with words like “darling” while placing a petite handbag under a seat.</p> <p>When Ramsay realises his part was written for someone else, he outbursts in his signature style.</p> <p>When Thandie Newton appears, she explains to viewers how to find the exits and the director is mesmerised over her performance.</p> <p>“No seriously, that bit about the nearest exits? Really powerful,” he says.</p> <p>Sir Ian McKellen makes a cameo alongside Warwick Davis, who played Professor Flitwick in the Harry Potter movies. The pair demonstrate the safety masks.</p> <p>Jim Broadbent, who played Bridget Jones’ dad, demonstrates putting away tray tables before landing.</p> <p>“Genius! Look, I’ve got goosebumps,” Asim says.</p> <p>“I suppose it did have a certain je ne sais quoi, thank you,” Jim replies.</p> <p>Gillian Anderson from <em>X-Files </em>closes with the brace position, and – without uttering a word – Rowan Atkinson adds his magic touch.</p> <p>The safety video will raise money for Flying Start, a charity dedicated to raising money for children in need around the globe.</p>

Travel Tips

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Qatar Airways boss apologises for disparaging remark of flight attendants

<p>Qatar Airways CEO Akbar Al Baker is apologising for referring to US airline flight attendants as "grandmothers."</p> <p>At a gala in Dublin, Ireland last week to celebrate Qatar Airways' launch of its Dublin-Doha route, Al Baker told the audience that "the average age of my cabin crew is only 26 years."</p> <p>"So there is no need for you to travel on these crap American carriers," Al Baker said. "You know you're always being served by grandmothers on American carriers."</p> <p>Al Baker apologised "unreservedly" for his remarks after being blasted by labour unions and American Airlines.</p> <p>"Cabin crew are the public face of all airlines, and I greatly respect their hard work and professionalism," Al Baker said on Wednesday.</p> <p>"They play a huge role in the safety and comfort of passengers, irrespective of their age or gender or familial status. I have worked for many years in the industry, and I have a high regard for the value that I see long-serving staff members bringing through their experience and dedication."</p> <p>American Airlines said overnight it was ending marketing agreements with Qatar Airways and Etihad Airways, Bloomberg reported.</p> <p>It comes after a long disagreement over whether the Persian Gulf carriers use government subsidies to compete unfairly.</p> <p><em>First appeared on <a href="https://www.stuff.co.nz/" target="_blank"><strong><span style="text-decoration: underline;">Stuff.co.nz.</span></strong></a></em></p>

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