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The good, the bad and the awful – how businesses reacts to online reviews

<div class="theconversation-article-body"> <p><em><a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a></em></p> <p>Every day travellers across the globe are flocking to popular destinations, eager to relax and create memories.</p> <p>Alongside packing and planning, many turn to online reviews to choose the perfect hotel, restaurant, or activity. These reviews, often shared enthusiastically or with a hint of frustration, play a key role in shaping our experiences. But what happens to these reviews once they are posted? Do businesses truly read them, and if so, do they make changes based on customer feedback?</p> <p>The short answer is yes, businesses do read reviews and often act on them. In fact, for many, it’s a crucial part of their <a href="https://www.sciencedirect.com/science/article/abs/pii/S004016252100384X">customer engagement strategy</a>. Reviews offer a treasure trove of insights, from customer satisfaction and service quality to product usability and pricing perceptions. But beyond the numbers and star ratings, reviews provide a story of the customer experience that can highlight strengths and reveal weaknesses.</p> <p>Businesses, particularly in competitive industries like hospitality, often have dedicated teams or <a href="https://broadly.com/blog/reputation-management-tools/">software tools</a> to monitor reviews across platforms like Tripadvisor, Google, and Yelp. These tools can aggregate reviews, analyse sentiments, and even benchmark against competitors.</p> <p>For example, a hotel chain may use these insights to identify common themes in guest feedback, such as complaints about check-in delays or praises for room cleanliness. By doing so, they can prioritise issues and respond effectively.</p> <p>However, reading reviews is just the beginning. The real value lies in how businesses respond to them, and whether they take actionable steps to address the feedback. In many cases, customer reviews have become catalysts for change. For instance, a recurring complaint about outdated decor might prompt a hotel to refurbish its rooms. Similarly, consistent praise for a friendly staff member can lead to rewards or recognition programmes, boosting employee morale and enhancing the overall guest experience.</p> <p><a href="https://ieeexplore.ieee.org/document/10614398">Some businesses</a> go a step further by engaging directly with reviewers. This engagement can take various forms, from public responses thanking customers for their feedback to private messages addressing specific concerns. <a href="https://www.emerald.com/insight/content/doi/10.1108/ITP-09-2018-0415/full/html">Such interactions</a> not only show that a business values its customers, but also humanises the brand, fostering trust and loyalty. A well-handled response to a negative review can even turn a dissatisfied customer into a loyal advocate.</p> <h2>The role of negative reviews</h2> <p>Negative reviews, while often dreaded by businesses, are an essential component of the feedback process. They provide honest, often blunt insights into what went wrong and where improvements are needed. For instance, during the holiday season, a restaurant might receive complaints about long wait times or underwhelming festive menus. Instead of viewing these reviews as setbacks, savvy businesses see them as opportunities to refine their offerings and enhance customer satisfaction.</p> <p>In some cases, businesses have <a href="https://ieeexplore.ieee.org/document/10614398">used negative reviews</a> as a springboard for innovation. A restaurant receiving feedback about limited vegetarian options might introduce new menu items, attracting a broader clientele and boosting sales. Similarly, a hotel criticised for lack of amenities might invest in additional facilities, improving its appeal and competitiveness.</p> <p>As technology evolves, the landscape of customer reviews and business responses is also changing. The rise of artificial intelligence and machine learning that uses algorithms has made it easier for businesses to analyse vast amounts of feedback and identify trends quickly. This capability allows for more proactive responses, with businesses anticipating issues before they become widespread problems.</p> <p>Moreover, the increasing use of video and photo reviews adds a new dimension to customer feedback. <a href="https://www.emerald.com/insight/content/doi/10.1108/JPBM-01-2019-2194/full/html?casa_token=adZDhhc3f0IAAAAA:7jPn1_y31gfB4BjJjLdl8QnnFixO3XCEOKbtemd0N2vhh_UCEHa1vjisRj3X3K1iw7UIRL1yylJGN6CCqPbW1Bs4CoSto1x0M1ntb_RtD7z-ZXHzj7Q">Visual reviews</a> can provide a more vivid portrayal of experiences, from showcasing a beautifully plated dish to highlighting a less-than-sparkling pool.</p> <p>Businesses are adapting to this trend by incorporating user-generated content into their marketing strategies, showcasing real-life customer experiences to attract new clients.</p> <p>However, the rise of fake reviews is a growing concern. In 2023, the popular travel website Tripadvisor <a href="https://www.tripadvisor.com/TransparencyReport2023#group-section-Fake-Reviews-HZjJZOxSZ4">saw an overwhelming influx</a> of user-generated content, with over 30 million reviews, however, amid this vast pool of feedback, 1.3 million reviews were flagged as fraudulent and subsequently removed.</p> <p>In the end, customer reviews are not just fleeting opinions left in the digital atmosphere. They are valuable conversations between businesses and their customers. For businesses, reviews offer an opportunity to understand their clients’ needs, address concerns, and celebrate successes. That is why businesses like <a href="https://www.aboutamazon.com/news/policy-news-views/how-ai-spots-fake-reviews-amazon">Amazon are using AI</a> to manage the reviews.</p> <p>By reading, responding, and, most importantly, acting on reviews, businesses can foster a loyal customer base and continually improve their offerings. So, the next time you leave a review, remember that someone is listening, and your words may just be the catalyst for positive change.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/236194/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, Lecturer in Digital Marketing, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, AI Strategist and Professor of Digital Strategy, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, Professor of Strategy and Economic Organisation, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/the-good-the-bad-and-the-awful-how-business-reacts-to-online-reviews-236194">original article</a>.</em></p> </div>

Travel Trouble

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Expert reveals why you shouldn’t use hotel hair dryers

<p dir="ltr">An expert has shared why you should avoid using hair dryers that are provided in hotels. </p> <p dir="ltr">Many travellers rely on these handy devices that are often found in bathroom drawers in hotels, instead of packing your own hair dryer that can often take up valuable luggage space. </p> <p dir="ltr">However, trichologist Jacqui McIntosh, who focuses on diseases related to the scalp and hair, said travellers should avoid these appliances at all costs. </p> <p dir="ltr">According to the expert, there's a high chance there are bacteria and germs lurking inside the hair dryer that have been passed between hotel guests.</p> <p dir="ltr">"Using a hairdryer riddled with bacteria and germs does pose health risks and can be detrimental to your hair health," she told <em>The Mirror</em>. </p> <p dir="ltr">McIntosh says when the microorganisms inside a hairdryer make their way onto your hair and scalp, "they can spark infections and irritations, disrupting your hair follicles and slowing down healthy growth."</p> <p dir="ltr">Even without the worry of bacteria and germs, there's a chance of dust and mould lurking inside the appliance, which she says are "troublemakers for your scalp".</p> <p dir="ltr">"Neglected hair dryers are time bombs waiting to go off. Debris buildup inside the device spells overheating, increasing the risk of singeing your hair or scalp," she explained.</p> <p dir="ltr">McIntosh also clarified that, as pointed out in a 2009 study, hairdryers are one of the handful of items that are missed by hotel cleaning staff, so next time you’re staying in a hotel, probably best to bring your own hair dryer. </p> <p dir="ltr"><em>Image credits: Shutterstock </em></p> <p> </p>

Travel Trouble

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Motive and cause of death revealed after six found dead in luxury hotel

<p>Six people found dead in a luxury hotel room in central Bangkok are believed to have died due to poisoning, according to Thai police. </p> <p>Authorities shared photo of the teacups found in the room on the fifth floor of the hotel, revealing they found traces of cyanide in the cups. </p> <p>The bodies of two American and four Vietnamese nationals were found by hotel staff on Tuesday evening, after staff entered the room to inform them it was past check out time. </p> <p>The group, made up of three men and three women aged between 37 and 56, likely drank from tea and coffee cups laced with cyanide following a dispute linked to bad investments, Thai police said on Wednesday.</p> <p>Photos of the crime scene released by authorities show a lack of struggle and violence, instead showing bodies scattered around the room among plates of untouched food, and two thermos flasks and cups.</p> <p>Initial examinations revealed the presence of cyanide in six cups, according to police.</p> <p>“The mouths and nails on all the bodies turned purple, showing a lack of air could be a joint reason of the cause of the death,” forensic doctor Kornkiat Vongpaisarnsin, told a press conference at the Chulalongkorn University.</p> <p>“We presume they all died from cyanide which causes a lack of air in some organs,” he added.</p> <p>Authorities initially said they were searching for a seventh person who was part of the hotel booking, but on Wednesday they dismissed this line of inquiry, saying they believe one of the dead people poisoned the others with the deadly fast-acting chemical cyanide.</p> <p>“We are convinced that one of the six people found dead committed this crime,” said Noppasil Poonsawas, a deputy commander of Bangkok police.</p> <p>That person, police said, had ordered the food and tea to the room and “looked under stress” when staff arrived.</p> <p>After conducting interviews with hotel staff, Noppasin said one of the members of the group was alone in the room when the food arrived and was later joined by the other guests.</p> <p>He added that the incident was likely linked to a “personal matter” and not related to organised crime as interviews carried out with relatives of the dead indicated a dispute over debt.</p> <p>“One of the relatives said one of the deceased was an investment agent and all (the deceased) invested, but the business was not going as expected. They made an appointment to discuss the matter in Thailand,” Noppasin said.</p> <p>Police believe that the woman who poisoned the group did so after she accrued huge debts related to an investment in a hospital in Japan, according to police sources cited by Vietnamese media. </p> <p>She had allegedly convinced a married couple and two other victims among the dead to pour funds into the project, but they had reportedly lost roughly $280,000 AUD as a result. </p> <p>Tran Dinh Dung, the father of one of the victims, said his 37-year-old son was due to return to Vietnam last Sunday.</p> <p>“I kept calling him but couldn’t get through so I was very worried, but I didn’t expect him to die in Thailand,” Dung said in an interview with Vietnam’s Thanh Nien newspaper.</p> <p>“Phu’s mother has fainted countless times, she could not bear this shock,” he said.</p> <p><em>Image credits: AFP/Anusak Laowilas/NurPhoto/Shutterstock Editorial</em></p>

Legal

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Six people found dead in luxury hotel

<p>A disturbing theory has emerged after six people were found dead in a luxury hotel room in central Bangkok. </p> <p>According to Bangkok’s Metropolitan Police commissioner Thiti Saengsawang, hotel staff at the Grand Hyatt Erawan discovered the bodies of six people in a fifth-floor room after they missed check out time by more than 24 hours.</p> <p>After concluding that the incident did not appear to be a robbery and none of the bodies showed any signs of physical violence, Thai Police are exploring the possibility that the people were poisoned.</p> <p>Police shared that they "needed to find out the motives", and that the deaths were the result of a "killing", not a suicide.</p> <p>Authorities conformed they are investigating the potential poisoning after Thiti said cups with traces of a white powder were located in the room, along with untouched food that had been ordered earlier.</p> <p>As police continue their investigation into the shocking deaths, they are currently searching for a seventh person who was part of the hotel booking and is now a possible suspect.</p> <p>Two of the dead were US citizens of Vietnamese background, while the other four were Vietnamese nationals.</p> <p>Thiti said police believe one member of the group had tried to reach the door to escape but fell and died before they could get there.</p> <p>The Thai government issued a statement after the killings, with Thai Prime Minister Srettha Thavisin saying, "There were no signs of a struggle," adding, "We need to conduct an autopsy."</p> <p>He also "ordered all agencies to urgently take action to avoid impact on tourism,” given that the luxury hotel is situated in a popular tourist area.</p> <p><em>Image credits: BBC / Royal Thai Police </em></p>

Travel Trouble

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10 tips for a better night’s sleep in a hotel room

<p>From noisy neighbours to unbearable bedding, a good night’s sleep in a hotel room can be hard to come by. Here are 10 tips to help you get decent shut eye.</p> <p><strong>1. Book a room midway down a hallway</strong></p> <p>This is generally the quietest part of the floor, way from ice and wending machines, laundry facilities, exits, closets and any other places where sudden noises might occur.</p> <p><strong>2. Try to avoid rooms facing a pool</strong></p> <p>While the view is something to admire, pools can also be the sight of noise generating late-night gathering and any sounds generally echo loudly off the water.</p> <p><strong>3. Inquire at the front desk about pillow options</strong></p> <p>If the wrong pillow gives you back or neck pain have a chat to the front desk when checking in. Most hotels stock pillows of varying firmness, and can offer a better fit.</p> <p><strong>4. Pack earplugs and eyeshades</strong></p> <p>When you’re struggling to get to sleep the tiniest noise or ray of light can end up being a huge distraction. Nip this in the bud by packing earplugs and eyeshades.</p> <p><strong>5. Turn your mobile phone off</strong></p> <p>Mobile notifications can be a huge distraction (particularly when they’re coming from friends and family in different time zones). Turn your phone off, and enjoy the bliss. </p> <p><strong>6. Make use of your ‘do not disturb’ sign</strong></p> <p>If you’re planning to sleep in make sure you put your ‘do not disturb’ sign on the outside doorknob, otherwise you might get a rude awakening from a housekeeper.</p> <p><strong>7. Report any noises immediately</strong></p> <p>Sometimes a quick pound of the wall will quiet down a noisy neighbour, but this doesn’t always work. If the people in the room next to you won’t keep quiet, make sure you let the front desk know and they can take the necessary actions.</p> <p><strong>8. Adjust the room temperature</strong></p> <p>Most people sleep better in a cooler room, so make sure you adjust the temperature to whatever is the best fit for you to get sleep. Even just opening the window a tiny little crack can make a big difference in terms of your overall comfort levels.</p> <p><strong>9. Ask the front desk about blackout shades</strong></p> <p>Particularly if you’re staying in a city that’s full of lights, noises and distractions, blackout shades can provide you with a level of peace and comfort that will help you sleep.</p> <p><strong>10. Consider bringing your own sheets</strong></p> <p>Particularly if you’ve got skin sensitives, it’s generally a good idea to bring your own sheets (if you’ve got enough space). The familiar scent and feel will really help you sleep.</p> <p><em>Image credits: Shutterstock</em></p>

Travel Tips

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The truth about hotel bathrobes

<p>When the time comes to check out of a hotel, it is hard to resist the urge to search the room for any freebie items that can we can slip into our suitcase.</p> <p>Robes and slippers are the hotel items that cause the most confusion among guests about whether they can take them home without any consequence.</p> <p><a href="https://www.escape.com.au/travel-advice/to-steal-or-not-to-steal-what-you-can-and-cant-take-from-hotel-rooms/news-story/7fa7f374957edf51512c0c5dc62f4ed2" target="_blank" rel="noopener"><em><strong><span style="text-decoration: underline;">Escape</span></strong></em></a> has revealed that robes are off limits for most hotels and that guests will also be hit with an extra charge if one goes missing.</p> <p>Hotel bathrobes are laundered and then reused for the next guest.</p> <p>However, most hotels do not mind if slippers are taken by guests because they will not be used again.</p> <p>“Slippers won’t be used again,” explained Hotels.com marketing manager David Spasovic. </p> <p>“So you may as well stash them away for you to use on your next flight – they’re ideal for wearing on a long haul. Hold back on the robe though.”</p> <p>There are plenty other items that are up for the taking at hotel rooms, but it is important to make sure you don’t get too carried away.</p> <p>“The general rule of thumb is that if it can't be reused then it can be taken,” said David. </p> <p>“Miniature toiletries, shower caps, combs, disposable razors and toothbrushes. These are all goodies that can be swiped.”</p> <p>Pier One Sydney Harbour Hotel’s general manager, Kim Mahaffy said, “We expect guests to either use or to take consumable items, including soap. But preferably not two dozen from the housekeeping cart!”</p> <p>As a general guide, pillows, towels, robes, bed sheets and electrical items cannot be taken from hotels.</p> <p>But slippers, soap, shampoo and conditioner, tea and coffee and pens, are up for grabs.</p> <p><em>Image credits: Getty Images</em></p>

Travel Tips

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Bold idea sees hotel offer thousands in cash back if it rains

<p>In a move that's making waves in the travel industry, a posh hotel in the heart of Singapore has rolled out a revolutionary offer: rain insurance. Yes, you heard it right – rain insurance!</p> <p>InterContinental Singapore, a sanctuary for jet-setters seeking respite from both the humidity and the occasional tropical deluge, has unleashed a game-changer for travellers. Dubbed the "Rain Resist Bliss Package", this offer promises to keep your spirits high even when the rain gods decide to throw a dampener on your plans.</p> <p>Picture this: you've booked your suite at this 5-star haven, eagerly anticipating your Singapore escapade. But lo and behold, the forecast takes a turn for the soggy, threatening to rain on your parade – quite literally. Fear not, dear traveller, for with the Rain Resist Bliss Package, you can breathe easy knowing that if your plans get drenched, your wallet won't.</p> <p>Now, you might be wondering, how does this rain insurance work? Well, it's as simple as Singapore Sling on a sunny day. If the heavens decide to open up and rain on your parade for a cumulative 120 minutes within any four-hour block of daylight hours (that's 8am to 7pm for those not on island time), you're entitled to a refund equivalent to your single-night room rate. The package is available exclusively for suite room bookings starting from $SGD850 per night – so that’s around $965 rain-soaked dollars back in your pocket, no questions asked. No need to jump through hoops or perform a rain dance – just sit back, relax, and let the rain do its thing.</p> <p>And fret not about having to keep an eye on the sky – the clever folks at InterContinental Singapore have got you covered. They're tapping into the data from the National Environmental Agency Weather Station to automatically trigger those rain refunds. It's like having your own personal meteorologist ensuring that your plans stay as dry as your martini.</p> <p>But hey, if the rain does decide to crash your party, fear not! The hotel has an array of dining options to keep your tastebuds entertained while you wait for the clouds to part. And let's not forget, Singapore isn't just about sunshine and rainbows – there are plenty of indoor activities to keep you occupied, from feasting at Lau Pa Sat for an authentic hawker experience to retail therapy at Takashimaya.</p> <p>And here's a silver lining to those rain clouds: fewer tourists! That's right, while others might be scrambling for cover, you could be enjoying shorter lines, less crowded attractions, and even snagging better deals on accommodations. Plus, let's not overlook the fact that the rain brings a welcome respite from the tropical heat, making outdoor adventures all the more enjoyable once the showers subside.</p> <p>So, pack your umbrella and leave your worries behind. With InterContinental Singapore's Rain Resist Bliss Package, you can embrace the unpredictable and turn even the rainiest of days into a memorable adventure. After all, as they say, when life gives you lemons, make Singapore Slings and dance in the rain!</p> <p><em>Images: InterContinental Singapore / Getty Images</em></p>

International Travel

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Iconic Victorian Sphinx Hotel up for sale

<p>The iconic Sphinx hotel is in Geelong, Victoria is up for sale for the first time in over 50 years. </p> <p>The Ramia family, who built a 14m-high replica sphinx on the roof of their pub, are looking to sell their property after 53 years of ownership. </p> <p>“We’ve got to the stage where we all want to do our own thing and it’s quite a large family,”  George Ramia, the owner of the hotel said. </p> <p>“We’re up to nearly 53 years here and I think we’re getting a bit tired.</p> <p>“I started work here when I was about 14. I recall those days I wasn’t allowed in the pub but I used to do all the beer lines.</p> <p>“Johnny O’Keeffe used to play a lot and he always asked me to play pool, and I was a pretty good player because it’s all I was allowed to do.”</p> <p>Ramia who started working at the former Golf View Hotel when he was 14, saw the venue change throughout the decades from a home for live music to a bistro and recently renovated sports bar.</p> <p>He also saw the venue grow in popularity, after a period of financial difficulties, when the pub was remodelled with the 14m-high Sphinx on the roof, completed with Egyptian-style motifs including hieroglyphics and even a mock gold pharaoh’s tomb in the 1990s. </p> <p>The pub continues to host live bands and events, including the Geelong Elvis Festival.</p> <p>The Sphinx Hotel is positioned on a 15,000sq m freehold land parcel, with 16-rooms of various configurations, with approvals in place to develop a further 24 rooms.</p> <p>It also features 67 electronic gambling machines, multiple bar areas and function rooms, an outdoor beer garden, a TAB and a recently renovated sports bar.</p> <p>The sale of the property also include the drive-through bottle shop and a licence capacity for 1010 patrons.</p> <p>The hotel is available as either a new long-term lease or a freehold going concern, which is currently being managed by CBRE Hotels’ senior director Scott Callow. </p> <p>“Geelong’s Sphinx Hotel presents a compelling investment opportunity in the thriving gaming and entertainment industry,” the CBRE Hotels’ senior director said. </p> <p>“We anticipate strong interest from a range of investment segments seeking to gain a significant foothold in Victoria’s tightly held gaming market.”</p> <p><em>Images: Sphinx Hotel / Facebook</em></p>

Real Estate

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“Bed of the future” baffles travellers

<p>People usually don't get confused about how to use a bed, but Virgin Hotel's latest addition has gone viral for just that.</p> <p>The Richard Branson bed, has been named the "hotel bed of the future" and it looks like any other bed, aside from the seat-like nooks attached to the corners. </p> <p>"We're very confused by this thing on the edge of my bed," TikTok user Danielle said in the viral video, which has racked up over 3 million views. </p> <p>"It's not a chair, and it doesn't swivel out," she explained.</p> <p>Danielle then proceeds to come up with a few theories about the feature's function. </p> <p>"It's so you don't bump your knee when you're getting up or going back to bed after going to the bathroom," she said. </p> <p>"Or, we're wondering if it's so you can sit and chat with your friends."</p> <p>Other users were quick to comment and here are a few of their hilarious responses: </p> <p>"That's where you stack your laundry when you don't feel like putting it away," one person wrote. </p> <p>"I thought this was so your dog could have a comfy spot to lay," another commented. </p> <p>"Without getting too graphic … the possibilities are endless," added a third. </p> <div class="embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 16px; vertical-align: baseline; color: #323338; font-family: Figtree, Roboto, 'Noto Sans Hebrew', 'Noto Kufi Arabic', 'Noto Sans JP', sans-serif; background-color: #ffffff; outline: none !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: initial; vertical-align: baseline; width: 580px; max-width: 100%; outline: none !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7296702849298337066&amp;display_name=tiktok&amp;url=https%3A%2F%2Fwww.tiktok.com%2F%40danielle_carolan%2Fvideo%2F7296702849298337066%3Fis_from_webapp%3D1%26sender_device%3Dpc%26web_id%3D7142332295764346370&amp;image=https%3A%2F%2Fp19-sign.tiktokcdn-us.com%2Ftos-useast5-p-0068-tx%2F53b6a23d5bbd4af1a1907e2073c2b818_1698896032%7Etplv-dmt-logom%3Atos-useast5-i-0068-tx%2Fo4IRiSlAxEom0dpDDDEQQQFBJAAC3gffEGEA6J.image%3Fx-expires%3D1699570800%26x-signature%3DIMlG9WO44PlRm5CNyVIyayR4AxM%253D&amp;key=59e3ae3acaa649a5a98672932445e203&amp;type=text%2Fhtml&amp;schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p>One commenter came to the rescue with the answers everyone was looking for, and confirmed that Danielle's second guess was right, and told her to look up the "Richard Branson lounge bed".</p> <p>The bed itself was patented by Virgin Hotels and features two "cubby holes" which allow three people to sit comfortably on the bed and socialise or do their own thing. </p> <p>"Everybody has a cubby hole where they can sit and talk and still work with devices,"  Virgin Hotels CEO Raul Leal explained when the bed was first introduced in 2015. </p> <p><em>Images: TikTok</em></p>

International Travel

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"This is insane": Woman's intense hotel safety routine divides audiences

<p dir="ltr">A woman has gone viral for the elaborate routine she undergoes every time she checks into a new hotel room. </p> <p dir="ltr">Victoria posted a TikTok of her intense seven-step routine that she undertakes when staying in a hotel, with the video quickly racking up over 14 million views. </p> <p dir="ltr">In the now-viral clip, Victoria starts off by putting the “Do Not Disturb” sign on the doorknob and locking it from the inside.</p> <p dir="ltr">Then, she blocks the peephole with a tissue, jams a washcloth into the deadbolt to "close the gap" and rolls up a bath towel behind the handle to stop anyone opening the door.</p> <p dir="ltr">She also positioned an ironing board against the door to stop it from being able to open, and then used a clothes hanger to clip everything together.</p> <p dir="ltr">After going through the seven step routine, Victoria's comment section was flooded with messages as the video prompted a mixed response. </p> <p dir="ltr">"By the time I do all that, it's morning again," one user wrote, while another simply said, "This is insane."</p> <p dir="ltr">While many of the comments were quick to judge how extensive the safety routine is, others shared their own different security preferences. </p> <p dir="ltr">"I take two portable locks, and a mini camera that links to my phone for when I'm out," one said.</p> <p dir="ltr">However, one person pointed out that Victoria's set-up was a bit of a hazard, saying, "And now imagine trying to get out of that in the dark in a fire in the middle of the night."</p> <p dir="ltr">Another said they had "never stayed in hotels where I felt so unsafe," adding, "Is it an American thing? I am genuinely curious."</p> <p dir="ltr"><em>Image credits: TikTok</em><span id="docs-internal-guid-7c5325f2-7fff-e317-45e9-c3cf2bb0c143"></span></p>

Travel Trouble

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Choosing the best LED lighting for your room

<p>When it comes to illuminating your room, LED lighting has become the go-to choice for many homeowners due to its energy efficiency, versatility, and long lifespan. However, with many available options, finding the perfect LED lighting solution for your room can take time and effort. </p> <p>Aside from enhancing safety and security, incorporating an <a href="https://www.metropolitanelectrical.com.au/blog/led-lighting-for-outdoor-spaces-safety-and-security/" target="_blank" rel="noopener">LED light in outdoor spaces</a> and creating a well-lit and inviting area inside your room is equally crucial to meeting your needs and preferences. </p> <p>LED lighting provides the perfect solution to achieve a warm and cosy ambience while offering energy efficiency and long-lasting performance. You can transform your room into a comfortable and visually appealing haven by carefully selecting the right LED fixtures and considering essential factors.</p> <p><strong>1. Assess Your Room's Requirements</strong></p> <p>The first step in choosing the best LED lighting is to assess your room's specific requirements. Consider the size of the room, its purpose, and the existing lighting setup. Identify areas that require more illumination and softer lighting for a cosy ambience.</p> <p><strong>2. Determine the Lighting Type</strong></p> <p>LED lighting comes in various types, each designed to serve specific purposes. Some common types include:</p> <p><strong>Ambient Lighting</strong></p> <p>Ambient lighting provides overall illumination and sets the mood of the room. Choose LED fixtures like ceiling lights or wall-mounted fixtures that offer a wide dispersion of light.</p> <p><strong>Task Lighting</strong></p> <p>Task lighting is essential for focused activities such as reading, working, or grooming. LED desk lamps or under-cabinet LED strips are ideal choices for task lighting.</p> <p><strong>Accent Lighting</strong></p> <p>Accent lighting helps create visual interest and highlights specific features in the room, such as artwork or architectural elements. LED spotlights or track lights work best for accent lighting.</p> <p><strong><img src="https://oversixtydev.blob.core.windows.net/media/2023/08/Choosing-the-Best-LED-Lighting-for-Your-Room02.jpg" alt="" width="1280" height="1022" /></strong></p> <p><strong>3. Consider Colour Temperature</strong></p> <p>LED lights are available in different colour temperatures, measured in Kelvin (K). Lower values like 2700K-3000K produce warm white light suitable for living rooms and bedrooms, while higher values like 5000K-6500K provide cooler white light more ideal for task-oriented areas like kitchens and workspaces.</p> <p><strong>4. Energy Efficiency</strong></p> <p>One of the significant advantages of LED lighting is its energy efficiency. Look for LED bulbs with the ENERGY STAR label, as they meet strict energy efficiency guidelines and can significantly reduce your energy consumption.</p> <p><strong>5. Check the Lumens</strong></p> <p>Lumens measure the brightness of LED bulbs. Consider the lumens required based on the room's size and purpose. For instance, a 60-watt incandescent bulb is equivalent to approximately 800 lumens.</p> <p><strong>6. Dimmability</strong></p> <p>If you prefer adjustable lighting levels, choose dimmable LED bulbs and fixtures. This feature lets you control light intensity to suit different activities and create the desired ambience.</p> <p><strong>7. Longevity and Warranty</strong></p> <p>LED bulbs are known for their long lifespan, ranging from 20,000 to 50,000 hours. Additionally, reputable manufacturers often provide warranties that cover their products for several years, ensuring peace of mind.</p> <p><strong>8. Compatibility with Smart Home Systems</strong></p> <p>For those looking to integrate their lighting with smart home systems, ensure that the LED bulbs you select are compatible with the preferred smart lighting technology.</p> <p><strong>9. Aesthetics and Fixture Design</strong></p> <p>LED lighting comes in various shapes and sizes, including vintage filament-style bulbs or sleek modern fixtures. Consider the overall aesthetics of your room and choose LED lighting that complements the existing decor.</p> <p><strong>10. Budget Considerations</strong></p> <p>While LED lighting may have higher upfront costs than traditional incandescent bulbs, remember that they save energy and last much longer, making them a cost-effective choice in the long run.</p> <p><strong>11. Sustainable Lighting Choices</strong></p> <p>In this increasingly eco-conscious era, making sustainable choices is paramount to preserving our planet's well-being. Regarding lighting solutions, LED technology stands at the forefront of sustainability. Some of the environmental benefits include the following: </p> <ul> <li>Reduced Energy Consumption</li> <li>Longevity and Durability</li> <li>Mercury-Free Lighting</li> <li>Lower Carbon Emissions</li> <li>Optimised Outdoor Lighting</li> <li>Energy Savings on a Global Scale</li> </ul> <p>Choosing LED lighting for your room can have a far-reaching impact on the planet, making it a brighter and more sustainable place for future generations to enjoy.</p> <p><strong>12. Hiring an Expert</strong></p> <p><img src="https://oversixtydev.blob.core.windows.net/media/2023/08/Choosing-the-Best-LED-Lighting-for-Your-Room03.jpg" alt="" width="1280" height="852" /></p> <p>If you find choosing LED lighting overwhelming or are unsure about the best lighting solutions for your room, consider hiring an expert. A professional lighting consultant from a trusted provider like <a href="https://www.metropolitanelectrical.com.au/" target="_blank" rel="noopener">Metropolitan Electrical Contractors</a> can assess your room's layout, understand your lighting needs, and suggest the most appropriate LED fixtures to achieve the desired effect.</p> <p><strong>Illuminate Your Space with an Expert Touch!</strong></p> <p>Choosing the best LED lighting for your room involves considering the room's requirements, lighting type, colour temperature, energy efficiency, lumens, dimmability, longevity, smart home compatibility, aesthetics, and budget. </p> <p>By carefully evaluating these aspects and understanding your room's needs, you can create a well-lit, inviting space with LED lighting that enhances your overall living experience.</p> <p>Don't want to do it all alone? Get installation assistance from a specialist to ensure your LED lighting is expertly installed, leaving you with a perfectly lit room tailor-made to your needs. Let the specialists work their magic and bask in the glow of a well-lit and inviting space! Get started now and light up your life!</p> <p><em>Images: Supplied.</em></p> <p><em>This is a sponsored article produced in partnership with Metropolitan Electrical Contractors.</em></p>

Home & Garden

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The best cruise cabin for every type of need

<p><strong>So many options</strong></p> <p>Cruise accommodations – also known as staterooms or cabins – are your home away from home while at sea. Far from a one-size-fits-all decision, there are numerous factors to consider when determining the best rooms on a cruise ship to fit your and your companions’ needs.</p> <p>From size to location to view and beyond, there are many things to keep in mind when selecting your stateroom, says Gianluca Corneli, hotel director at Royal Caribbean International. “How many will stay in the room? Is your room a place to hang out or just where you sleep?” Also, think about what you’d like to be near on the ship. “For example, consider if you would like to be near the elevator for convenience or prefer a location down the hallway with fewer guests passing by,” she says. Also factor in any ways you’d like to elevate your stay, like maybe a balcony or a suite for your next Caribbean cruise.</p> <p>It’s no wonder that some of the best cruise lines offer up to 28 different types of rooms on a single ship – they want to ensure there’s an ideal solution for every guest. Let’s focus on upgrading your room choice to the perfect fit for your specific needs.</p> <p><strong>Best for avoiding seasickness</strong></p> <p><span style="text-decoration: underline;"><em>Choose</em></span>: the middle of the ship, on a low deck</p> <p>Picture a ship like a seesaw – the most movement will be felt on either end, while the middle stays fairly even-keel. “Middle and low, that’s where you want to be,” says cruise expert Dori Saltzman, senior editor with trade publication Travel Market Report. “While you don’t need to be on the absolute lowest passenger deck, you don’t want to go above the middle of the ship (vertical wise). You also want to try to be as middle (horizontal wise) as possible.</p> <p>If cabins in the middle of the ship aren’t available, she says to choose aft over forward, because the more forward a cabin is, the more you’ll feel the motion of the ocean. And while this may seem counter-intuitive, be sure to book a cabin with a window or balcony, so you can keep your eyes on the horizon if you start feeling queasy.</p> <p><strong>Best for great views</strong></p> <p><span style="text-decoration: underline;"><em>Choose</em></span>: a cabin with a balcony, preferably at the back of the ship</p> <p>While you can always go to the upper decks of any ship for 360-degree views of your surroundings, there’s no greater cruise ship luxury than enjoying the scenery from your own private balcony. They may also be called verandah cabins. Balconies are the perfect place to enjoy a cup of coffee in the morning or glass of champagne during a spectacular sunset and pretend you’re all alone at sea.</p> <p>And some of the absolute best rooms on a cruise ship are located at the rear, where you’ll also be treated to the photo-worthy wake left behind, which is a fun way to mark your ship’s progress. Balconies are also nice for having access to fresh air when you want it, it can be very soothing to listen to the sounds of the ocean from your stateroom, and you’ll have a better chance of spotting wildlife along your cruise too.</p> <p><strong>Best for light sleepers</strong></p> <p><span style="text-decoration: underline;"><em>Choose</em></span>: a deck filled with other guest cabins and away from elevators</p> <p>Finding the best rooms on a cruise ship for light sleepers usually takes a little research, but that due diligence will pay off come bedtime. “You need your cabin to be located away from any bank of elevators, but also away from crew entrances,” says Saltzman. So being surrounded by other cabins of people who want to sleep too is a safe bet. “You also don’t want your cabin to be located above the ship’s main theatre, underneath any restaurants where you can hear the chairs scraping on the floor or under/over any of the lounges that have music late into the night.”</p> <p>Finally, you don’t want to be on a low deck that’s too aft or too forward, as you may end up above the engines or the anchor, which makes a lot of noise when it’s lowered and raised. You may feel a bit like Goldilocks trying to choose that perfect cabin on your next romantic cruise, but the reward of peace and quiet will be priceless.</p> <p><strong>Best for a little more space</strong></p> <p><span style="text-decoration: underline;"><em>Choose</em></span>: a forward-facing cabin</p> <p>While you aren’t likely to find a balcony on a forward-facing cabin, you may find more interior space than similarly priced mid-ship cabins. Why? There are some odd angles in forward-facing cabins that the designers had to work around, thanks to the slanted style of the front of a ship. Those odd angles may work in your favour when it comes to square footage.</p> <p>It’s important to note that while these are some of the best rooms on a cruise ship for extra space, you will experience the most movement in a front-facing cabin, so this choice is not an ideal position for anyone prone to motion sickness.</p> <p><strong>Best for cruising with little kids</strong></p> <p>Most cruise lines offer family-friendly cruises and specific cabins suited for kids, which can be a mix of in-room amenities and proximity to other areas of the ship children will love. “On Disney’s ships, all cabins have two bathrooms, one with a sink and toilet and the other with a shower/bath combo (a small minority of rooms do not have the tub) for families that need the little one to be able to take a bath, while everyone else is still able to wash up,” says Saltzman.</p> <p>“Another good option is the Family Harbour cabins on Carnival’s Vista-class ships (Vista, Horizon, Panorama) and Excel-class ships (Mardi Gras, Celebration). Similar to the Disney cabins, these have two bathrooms, one a full one with a shower, sink and toilet, and the other with a sink and shower/tub combo.”</p> <p><strong>Best for staying on a budget</strong></p> <p><span style="text-decoration: underline;"><em>Choose</em></span>: an interior cabin</p> <p>Unless you’re worried about feeling claustrophobic – since there will be no porthole or window to the outside world – an interior cabin is a nice option for saving money (we’re talking $300 for 7-day cruises). Not only is it the lowest-priced cabin type, which means you’ll have more funds to put toward excursions, a drink package or souvenirs, but you’ll also be able to take midday naps or sleep in later because there won’t be any light sneaking in.</p> <p>Another positive is that an interior cabin might encourage you to spend more of your free time roaming around the ship, meeting other people and getting more involved in activities, since you may not find it desirable to spend your time beyond sleeping and showering in a windowless box.</p> <p><strong>Best for mobility disabilities </strong></p> <p><span style="text-decoration: underline;"><em>Choose</em></span>: an accessible stateroom</p> <p>For passengers with limited mobility or no mobility, most major cruise lines offer accessible staterooms in a variety of room types (inside cabin, ocean view and balcony). These options do vary based on the cruise line and the age of the ship, so it’s best to research this in advance and factor the accessible options available into your cruise planning process.</p> <p>Accessible rooms tend to be larger than standard cabins to accommodate wheelchair or scooter users, and they also feature larger bathrooms. Additionally, some rooms will have emergency-call buttons or specific amenities for hearing or vision-impaired guests. For instance, the fully accessible rooms on Holland America Line provide adequate turning space, accessibility routes throughout the room, roll-in showers, wheelchair access on both sides of the bed, handlebars in the shower and hand-held shower heads, says Sissel Bergersen, director of rooms division, Holland America Line. Before you lock in a booking, it may be best to call the cruise line and explain your needs so they can help steer you toward the perfect cabin.</p> <p><strong>Best for being spoiled rotten</strong></p> <p><span style="text-decoration: underline;"><em>Choose</em></span>: a cabin with butler service or a spa cabin</p> <p>For travellers who like adult-only cruises or who are yearning for a little extra pampering, the best rooms on a cruise ship fall into one of two categories. The first is a suite that comes with butler service, where you’ll have someone helping with all the details you don’t want to spend your precious holiday time tending to – like reserving prime-time dinner slots at specialty restaurants, booking shore excursions, packing and unpacking and even drawing rose petal bubble baths. Rooms at this level may also come with exclusive access to private pools, clubs and lounges with more luxurious touches and solitude than you’ll find elsewhere on the ship.</p> <p>The other category that’s becoming increasingly popular is spa suites. On Norwegian Cruise Line, the Haven Spa Suite, Spa Club Balcony Suites and Spa Balcony (available on the Norwegian Escape, Norwegian Bliss and Norwegian Epic) have varying amenities that range from more tranquil room décor with an oversized shower and body spray jets to priority access to Mandara Spa. And on Celebrity Cruises, the AquaClass staterooms are focused on wellness, with a pillow menu, complimentary fitness pass, preferential rates on spa packages, healthy room-service menu options, an exclusive restaurant, a spa concierge, access to the SEA Thermal Suite and a yoga mat for use onboard.</p> <p><strong>Best for solo cruisers</strong></p> <p><em><span style="text-decoration: underline;">Choose</span></em>: a cruise line that offers single rooms or waives single supplements</p> <p>Solo cruises are a wonderful experience, yet so many cruise lines penalise single cruisers by forcing them to pay a ‘single supplement.’ This surcharge is added to the fare of a solo passenger, since cruise room pricing is generally based on double occupancy. This fee can be an additional 10 per cent all the way up to a full 100 per cent of the rate, making solo cruising unaffordable for many travellers.</p> <p>Instead, look for cruise lines that offer single staterooms, like Celebrity, which has the Edge Single Stateroom with Infinite Veranda (available on Celebrity Edge, Celebrity Apex, Celebrity Beyond and Celebrity Ascent) and the Single Inside Stateroom on Celebrity Silhouette. Other cruise lines, including Holland America Line, Royal Caribbean and Norwegian Cruise Line, also offer single cabins – these special solo and studio cabins aren’t subject to single supplements. Occasionally, you may even find cruise lines running special promotions and waiving their single supplement for a regular-size room.</p> <p><em>Image credits: Getty Images</em></p> <p><em>This article originally appeared on <a href="https://www.readersdigest.com.au/travel/cruising/the-best-cruise-cabin-for-every-type-of-need" target="_blank" rel="noopener">Reader's Digest</a>. </em></p>

Cruising

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Barry Du Bois shares emotional health update

<p>Channel 10 star Barry Du Bois is currently battling Plasmacytoma Myeloma, a type of cancer that attacks the immune system.</p> <p>The Aussie designer, 62, shared a heartfelt post about the importance of being open during such turbulent times.</p> <p>“During a podcast last week, the host thanked me for being so open with my emotions,” he wrote.</p> <p>“She said we really don’t know each other that well and to expose my feelings so openly [and] honestly was very brave to allow that vulnerability,” he continued.</p> <p>“I explained that after being forced into the ring with terribly viscous opponents like cancer, it is not a scary thing for me to allow emotions to surface when sharing a painful story.</p> <p>"So I don’t see it as brave and have learnt that expressing your emotions rather than suppressing [them] helps to self reflect and gain emotional resilience.”</p> <p>The 62-year-old paired the post with a black and white photo of his arm hooked up to an IV drip as he lay in bed.</p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/CtaS9UBvtIs/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/p/CtaS9UBvtIs/?utm_source=ig_embed&amp;utm_campaign=loading" target="_blank" rel="noopener">A post shared by Barry Du Bois. (@baz_dubois)</a></p> </div> </blockquote> <p>Du Bois is best known for co-hosting Channel 10’s <em>The Living Room</em> lifestyle show for the past decade, where he hosted the show’s renovations segment.</p> <p>After signalling a year-long hiatus, the cast bid fans farewell, and the show’s future remains uncertain.</p> <p>Du Bois’ current cancer comes after a decade-long battle in 2017.</p> <p>Speaking to the Adelaide Advertiser in March, he said he was determined to fight the blood cancer.</p> <p>“I looked, and I'm still looking, for every advantage I can find to give me an extra second, an extra day, maybe a week, or even a month with my children and this beautiful life that I've been gifted,” he said.</p> <p>Du Bois also made a surprise run for the Senate as an independent in the 2023 federal election.</p> <p>He eventually withdrew after deciding that his “health and family come first”.</p> <p><em>Image credit: Getty</em></p>

Caring

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"Is it even legal?": Outrage over pub's "sneaky" surcharge

<p>A Sydney hotel has come under fire online after one customer exposed the popular venue for an unexpected - and apparently undeclared - “late night surcharge”. </p> <p>And after taking to Reddit, that same customer found a wave of support from users who agreed the additional fee was ridiculous, with some even questioning the legalities of it. </p> <p>And while they hadn’t initially revealed the name of the sneaky establishment, after a number of requests from fellow Redditors for a “name and shame”, they eventually disclosed that it had been Sydney’s iconic Oxford Hotel.</p> <p>They began their tale by sharing that they’d just been out with a friend, and had been buying “jugs of beer as rounds”. </p> <p>The first was “purchased at 9:18pm for $24.36”, and wasn’t an issue for the two friends. </p> <p>However, trouble arose at 10:37pm when the poster’s next round came about, and the total came in at $33.50. </p> <p>“I paid for it not looking at the price but Apple Pay has notifications when you pay for things,” they explained, “and I noticed the price difference in the notifications. </p> <p>“When I asked the same staff member who served me he said there was a ‘late night surcharge after 10pm’.” </p> <p>They went on to note that they’d never even heard of a late night surcharge before, and were dismayed by the “30% increase! Not exactly a small increase.” </p> <p>“There’s no signage to notify anyone of the fee after 10pm. I’ve never even heard of this practice in Australia,” they said, before asking whether anyone else had had a similar experience before, and “is it even legal?” </p> <p>When someone noted that “surcharges and semi-forced gratuities are becoming commonplace now unfortunately”, they suggested checking out menus beforehand to determine whether or not a particular establishment would be issuing additional fees. </p> <p>But as one user pointed out, the hotel in question didn’t list the late night charges anywhere on their website. </p> <p>Someone else said that while “late charge surcharging is nothing new”, what the customer had paid “seems somewhat excessive”. </p> <p>“Every time I go out in Sydney these days the whole experience just leaves a bad feeling because I feel like I've just been had by someone,” another said. </p> <p>“Ahh, the reverse happy hour. A sad hour, if you will,” one offered. </p> <p>“So sick of this. It needs to stop. Australian Culture is being killed before our eyes by these greedy establishments not willing to pay their staff living wages,” someone else lamented. </p> <p>And as one bartender added, “so many bars will bump their booze prices up at 10pm and midnight to ‘help pay for staff loading’, but won't actually pay their staff penalty rates. just a little bit of extra money for the big wigs”.</p> <p><em>Images: Facebook</em></p>

Travel Trouble

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Hotel guest wakes to find his toes in the manager’s mouth

<p>A Hilton guest in Nashville has experienced the stuff of nightmares during his overnight stay, having woken in the middle of the night to find the hotel’s manager sucking on his toes. </p> <p>The now-former employee allegedly crept into Peter Brennan’s room using a ‘ghost key card’, according to Brennan’s lawyer, and a warrant has been placed for the arrest of the 52-year-old culprit, David Neal. </p> <p>Brennan is also looking to sue the Hilton Hotel where the incident occurred, <em>WSMV</em> have reported. </p> <p>“I woke up at about 5am,” Brennan explained, “and I was being sexually assaulted by a man who had broken into my room.”</p> <p>Metro police reported that Neal was the night manager at the establishment, and attorney Michael Fisher has claimed that Neal had access to hotel keys despite a criminal past. </p> <p>As court documents note, Neal was previously indicted by the Wilson County Grand Jury in 1996 for second-degree murder in relation to his roommate’s death. In 1997, a jury had found him guilty of manslaughter, while Neal claimed self-defence.</p> <p>And as <em>WKRN</em> have reported, for his 2023 toe sucking offence, Neal allegedly told investigators that he had gone into Brennan’s room without permission using a duplicate key because he could smell smoke and had wanted to check in on its occupant. </p> <p>Brennan, upon waking to find Neal there, confronted his assaulter immediately. He also recognised him as someone who had entered his room the previous day, alongside another hotel employee, to check out a TV issue with the room.</p> <p>"[I] instantly jumped up and was screaming,” he told <em>News Channel 5</em>. “Went into sort of fact-finding mode. ‘Who are you? Why are you in my room? What are you doing here?’</p> <p>"I could see he was wearing a uniform, he had his name tag on. He was talking to me but not giving me any substantive answers."</p> <p>A spokesperson for the hotel directed the station to the hotel’s local manager for comment, though they refused to comment, telling them that “the safety and security of our guests and team members is our highest priority. We are working closely with the Metropolitan Nashville Police Department, and, as part of company policy, we do not comment on ongoing investigations."</p> <p>Which can’t have come as much comfort to Brennan, who was trying to come to terms with what he’d been through, and noted that he was “having problems sleeping frankly, I’m going through some PTSD, talking to a therapist.</p> <p>"I still don’t really feel safe in my own home."</p> <p><em>Images: Getty</em></p>

Travel Trouble

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10 shocking examples of bad hotel etiquette

<p>Travel website Expedia has released an exhaustive study on hotel etiquette, asking thousands of travellers around the world to rank the 10 types of hotel behaviour that aggravate them the most. Some of these examples left us scratching our heads!</p> <p><strong>10. The elevator chatterbox</strong></p> <p>The 10th most annoying hotel-etiquette-gripe for travellers cited by Expedia is hotel guests with a tendency to be a little too chatting on elevators. While you can’t fault anyone for wanting to have a chat, the confined nature of an elevator can make the conversation a little bit awkward.</p> <p><strong>9. The boozer at the hotel bar</strong></p> <p>Watching this guy drink his way through his per diem is a sight to behold, and not in a good way. You might just want to have a quiet drink at the hotel bar in peace, but because this guy is hell-bent on turning his business trip into the last days of Rome odds are you’re going to be rudely interrupted.  </p> <p><strong>8. The couple canoodling in the hot tub</strong></p> <p>The one thing we can take solace in here is the fact that a lot of the germs won’t be able to withstand the hot tub temperatures. But the thought of jumping into the biological soup formed by a couple canoodling in the hot tub is one that definitely makes our stomachs turn!</p> <p><strong>7. The loudly amorous couple</strong></p> <p>Coming in at number seven on the list is the couple that are having the romantic escape of a lifetime, which you have unfortunately had to listen to every minute of. It’s in moments like this many travellers have whispered a silent prayer of thanks that earplugs exist.</p> <p><strong>6. The group partying by the pool</strong></p> <p>There’s nothing like a relaxing dip in the hotel pool, but when this group is hanging out it’s hard to get a foot in the water! The only thing that seems to be greater than their obnoxious behaviour is their omnipresence outside of the pool everywhere – don’t they have rooms to stay in?</p> <p><strong>5. The bickering couple</strong></p> <p>Hey, will someone let these two know that they’re on holidays? Whether it’s a very uncivil discussion as to whether they should have a spa or massage tomorrow, or a fire-breathing fight concerning whether they should go to a café or have the breakfast buffet, these two need to calm down a bit.</p> <p><strong>4. The in-room revellers  </strong></p> <p>These people seem to be intent on achieving two things in life – partying all night and inhibiting your ability to get some much needed shut eye as they do so. No amount of pleading (or banging on the hotel walls) will seem to get these people to quieten down and show some respect.  </p> <p><strong>3. The excessive complainers</strong></p> <p>Some people are so intent on complaining you’d think that’s half the reason they went away at the first place. When these people aren’t at the hotel bar questioning the amount of bitters in their lemon lime and bitters at, they’re at the concierge desk making all sorts of ridiculous requests.</p> <p><strong>2. The hallway hellraisers</strong></p> <p>Often mistaken for a stampede of wild horses (at least by the amount of sound they’re making as they move through the hotel, hallway hellraisers get from the lobby to their hotel room with the grace and finesses of an elephant walking around in platform heels two sizes too small. </p> <p><strong>1. Inattentive parents</strong></p> <p>Children bring joy into this world, but not when they’re wreaking havoc in hotel lobbies. The only thing worse is the inattentive parents who are too engrossed in their own world’s to control their kids, which is why travellers ranked this as the most aggravating example of poor hotel etiquette.</p> <p><strong>The study also revealed some hidden habits of people staying at hotels, mainly:</strong></p> <ul> <li>26 per cent have hoarded toiletries to take home with them;</li> <li>9 per cent have invited multiple people into their room overnight without telling the hotel;</li> <li>8 per cent have secretly taken items from their hotel room;</li> <li>6 per cent sneak down to the pool first thing in the morning to “reserve” a spot by placing towels on chairs;</li> <li>5 per cent have smoked in a non-smoking room;</li> <li>2 per cent have deliberately eavesdropped on guests in a neighbouring room.</li> </ul> <p><em>Image credits: Getty Images</em></p>

Travel Tips

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How to set up your room to help you fall asleep

<p>Getting a good night’s rest is essential for your health and quality of life. Sometimes sleep can be disturbed due to coffee or stress but sometimes it can be caused by the state of a bedroom. If you are having trouble falling asleep at night then your bedroom environment might be part of the problem. If your bedroom isn’t the sleep-friendly environment it should be, try these tips today.</p> <p><strong>1. Remove night lights and electronics</strong></p> <p>If you have a bright light shining from a radio or alarm clock, it might be a good idea to cover it at night or turn it around so the light isn’t facing you as you sleep. Our brains can misinterpret dim lights and be aroused to wake up. It is also important to not be on your electronic devices right before you go to sleep due to the light that radiates from the screen.</p> <p><strong>2. Shut your curtains</strong></p> <p>Even though the light from the moon, car headlights or streetlights might be outside your window, they still could be a factor in keeping you up. Drapes will help you fall asleep at night time and stop the morning sun waking you up as well.</p> <p><strong>3. Lower the temperature</strong></p> <p>Just a small drop in temperature can help induce sleep. Experts recommend cooling down your room by a few degrees to aid your brain in drifting asleep peacefully. Studies have also found that wearing socks can help you fall asleep. It is believed that if your feet are warm, it helps the internal body temperature drop.</p> <p><strong>4. Get a comfy mattress</strong></p> <p>A painful mattress will not only disturb your sleep but it will also leave you with aches and pains in the morning. Make sure you shop around and research carefully before buying a mattress so you can get one that allows you to have the most natural and deep sleep. Mattress protectors and mattress toppers are also a worthwhile investment for extra softness and comfort as you sleep.</p> <p><strong>5. Choose the right colour scheme</strong></p> <p>Colours can speak volumes to your subconscious so it is important to paint and decorate your room with calming colours. Colours such as blue, purple and light pink can help calm your thoughts. Select colours that are the right shade to help you feel tranquil before you fall asleep at night.</p> <p><strong>6. Declutter your bedroom</strong></p> <p>The impact of a cluttered room is far greater than you might initially think. If you are tossing and turning in the night make sure that before you go to bed, your bedroom is cleared of unnecessary clutter. Once your bedroom is clean, it will make you feel like you have more space and that you aren’t restricted.</p> <p><strong>7. Choose the right bedding</strong></p> <p>The right sheets, the right pillows and the perfect number of pillows are all factors in helping you fall asleep. Whether you want cotton or flannelette bed sheets, make sure you are maintaining their quality as you use them.</p> <p><em>Image credits: Getty Images</em></p>

Home Hints & Tips

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Stop making these 5 living room mistakes

<p dir="ltr">A living room should be a welcoming place to entertain guests and a space where you can go to unwind.</p> <p dir="ltr">Creating a comfortable and stylish living room doesn’t have to involve any manual labour or cost a fortune, a few simple tweaks can make a world of difference.</p> <p dir="ltr" role="presentation"><strong>1. Furniture placement</strong></p> <p dir="ltr">If you tend to push furniture up against all the walls of your living room, you’re making it look smaller rather than larger.</p> <p dir="ltr">Give the room the illusion of more space by pulling furniture away from the walls. </p> <p dir="ltr">Plan your living room around the scale of the room, it will open it up and become a place you’ll never want to leave!</p> <p dir="ltr"><strong>2. Too much clutter</strong></p> <p dir="ltr">Clutter makes a house a home but storage is key when it comes to keeping a tidy living room.</p> <p dir="ltr">Pack away what you can to keep your tables relatively tidy. </p> <p dir="ltr">Arrange flowers, books, candles or house plants however you like to create an inviting atmosphere.</p> <p dir="ltr"><strong>3. TV placement</strong></p> <p dir="ltr">The optimal place for your TV to sit is on a blank wall that doesn’t block window light.</p> <p dir="ltr">If you can, mount your TV on the wall for a cleaner look, otherwise have an appropriately sized TV unit to put it on.</p> <p dir="ltr"><strong>4. Using the wrong rugs</strong></p> <p dir="ltr">Rugs are a must for a stylish living room but they need to look like they belong!</p> <p dir="ltr">Small rugs can imbalance the room, so go for a big rug your furniture can sit on top of.</p> <p dir="ltr"><strong>5. Lack of colour</strong></p> <p dir="ltr">Many living rooms lack colour, not just the walls, but the lack of artwork, rugs and cushions. </p> <p dir="ltr">Bright pieces add life to a room. Hang artwork, get colourful pillows, plants, or other clutter to spruce up the room - just not too much! </p> <p dir="ltr"><em>Image credit: Shutterstock</em></p>

Home & Garden

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Room to Move: Desperate renters forced into backyard boxes

<p>Victorian tenants have taken desperate measures in their hunt for a home in the midst of a housing crisis, turning to portable rooms set up in their parent’s driveways and backyards. </p> <p>The portables - described as ‘stand-alone separate rooms’ - have been seen across Facebook Marketplace for up to $180 per week, in a time when Melbourne’s median rent has reached $460 each week. </p> <p>The company behind the Room to Move initiative have advertised a 7.2sq m room for $150 per week, and for those seeking a little more wiggle room, a 10.1sq m room is available for $180. </p> <p>However, a minimum hire period of six months applies to both, as well as a bond of $500, and a one-month written notice to end the lease. And for anyone just outside of Melbourne who might be interested, the rooms can be delivered within a three-to-four hour drive from the city - for a fee of $250. </p> <p>The spaces don’t come with bathrooms, but do feature weatherproof electrical sockets that power two double power points, two internal downlights, and a reverse cycle air conditioner. </p> <p>“There’s plenty of demand for people looking for a short term solution for accommodation,” Room to Move co-founder Nick Nottle said of the decision to launch the spaces. “Typically people place [the rooms] in their backyard or on their driveway back off the street a bit.”</p> <p>He noted that the spaces attracted the most attention from renters who were moving back in with family in a bid to save enough for their own house deposit, and that he and business partner Mike Rose launched Room to Move when they noticed a gap in the market, and saw an opportunity for portables that weren’t an eyesore in a residential environment. </p> <p>“Neighbours don’t really complain because people like the look of it,” he said, “it doesn’t look like you’ve just dropped a big shipping container in your backyard.” </p> <p>Beyond desperate renters, however, Nick believes the ‘properties’ also appeal to parents who want something self-contained to get their teenagers out of their hair, as well as having somewhere to house visitors coming from a long way away. </p> <p>And last but not least, according to Nick, “the other group is people using them as an office to work from home, or for studio-type businesses like a lash salon, tattoo parlour or hairdresser - things you can do from home rather than renting a space elsewhere.”</p> <p><em>Images: Facebook, realestate.com.au</em></p>

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