Major airline to refund 10,000 passengers
<p>AirAsia is set to refund more than 10,000 passengers as it was revealed the major airline had overcharged customers on flights departing from Australia for seven years. </p>
<p>Children on flights from Darwin to Bali were incorrectly issued the Passenger Movement Charge on flights between December 2010 and September 2017. This $60 departure tax does not apply for child passengers younger than 12.</p>
<p>The Australian Competition and Consumer Commission (ACCC) has confirmed AirAsia would refund the customers affected, which worked out to be roughly $582,000 all up.</p>
<p>'Some AirAsia customers have been incorrectly charged for a levy of up to $60 that did not apply. Affected customers should contact AirAsia to obtain a refund for that charge,' ACCC deputy chairman Dr Michael Schaper said.</p>
<p>AirAsia has reportedly emailed customers affected by the incorrect surcharge, but the competition regulator has urged anyone who hasn’t and feels they have been issued the accidental charge to notify the airline via its website.</p>
<p>The Malaysia-based airline was alerted to the error when Darwin traveller Thomas Sawyer noticed the error and got into contact with Northern Territory News in September.</p>
<p>“I'm particularly pleased because I spent 12 months trying to get people to fix this before I went to the NT News for help,” he said.</p>
<p>AirAsia has promised to refund all those who were unfairly charged.</p>
<p>“AirAsia acknowledges that this charge has been levied in error and is identifying passengers who may have been affected,” the AirAsia spokesman said.</p>
<p>“A mechanism for providing refunds is being established and affected guests will be informed of how they can obtain their refund.”</p>
<p>What are your thoughts? Have you ever flown with AirAsia?</p>
