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"Titanic moment": Cruise ship passenger captures iceberg collision

<p>A worried passenger onboard a Carnival cruise ship has recalled the moment the vessel collided with a large piece of ice off the coast of Alaska. </p> <p>The moment was captured on camera by Cassandra Goskie, who witnessed when the huge cruise ship was scraped by an iceberg. </p> <p>As the collision was taking place, Cassandra wrote, "If we die it was damn well worth it, it's a Titanic moment."</p> <p>According to another passenger, the vessel was halted "for hours to assess damages" before it eventually continued on its course. </p> <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: currentcolor !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: none; vertical-align: baseline; width: 600px; max-width: 100%; outline: currentcolor !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7412700123140017450&display_name=tiktok&url=https%3A%2F%2Fwww.tiktok.com%2F%40cass_goskie%2Fvideo%2F7412700123140017450%3Fembed_source%3D121374463%252C121451205%252C121439635%252C121433650%252C121404359%252C121351166%252C72778570%252C121331973%252C120811592%252C120810756%253Bnull%253Bembed_name%26refer%3Dembed%26referer_url%3Dedition.cnn.com%252F2024%252F09%252F11%252Ftravel%252Fcarnival-cruise-ship-collides-with-iceberg%252Findex.html%26referer_video_id%3D7412700123140017450&image=https%3A%2F%2Fp16-pu-sign-useast8.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2Fos4aQULQwtkRqiQfHEGAgCvUjiNAMCeIRmIEeO%3Flk3s%3Db59d6b55%26x-expires%3D1726362000%26x-signature%3DyrK0d0gVAMaqeloGoTRsFr7ROPA%253D%26shp%3Db59d6b55%26shcp%3D-&key=59e3ae3acaa649a5a98672932445e203&type=text%2Fhtml&schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p>A Carnival spokesperson told <a href="https://edition.cnn.com/2024/09/11/travel/carnival-cruise-ship-collides-with-iceberg/index.html" target="_blank" rel="noopener"><em>CNN</em>,</a> "An assessment determined no damage to the ship's hull and the vessel continued on its cruise and there has been no impact to operations."</p> <p>The cruise company also confirmed that no one onboard was injured by the collision. </p> <p>Despite the close call with the ice, the ship was able to finish its seven-day expedition, returning to Seattle in Washington before embarking on a 14-day trip back to Alaska. </p> <p>Alaska is home to notoriously icy waters, as other cruise ships over the years have had similar scary encounters. </p> <p>In 2022, Norwegian Cruise Line vessel Norwegian Sun hit a piece of an iceberg while sailing in Alaska, sustaining damage to its starboard bow.</p> <p>According to Captain John Herring, a marine pilot in southeast Alaska, the region is home to "hard ice that can damage the hull or propellers", while "strong winds and currents make navigating icy waters even harder.”</p> <p><em>Image credits: Carnival / TikTok</em></p>

Travel Trouble

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Drunk couple forces emergency landing after mid-air meltdown

<p>A Ryanair flight to Ibiza had to be diverted after a drunk couple allegedly assaulted cabin crew and other passengers. </p> <p>The plane, carrying holiday-makers from Manchester to Ibiza had to make an emergency landing in Toulouse, where police hauled the intoxicated passengers off the plane. </p> <p>A British traveller on the flight, who asked to remain anonymous, recalled the man "swigging duty free vodka" on the first hour of the flight, before he started arguing with a male cabin crew member and punched him in the face. </p> <p>As they tried to restrain him, the intoxicated man assaulted another passenger and spat at a woman, hurling verbal abuse at her. </p> <p>“He was kicking off with everyone, he was out of control,” the witness said.</p> <p>Flight attendants reportedly warned him that the flight would have to be diverted if he didn't calm down, but he replied: “I don’t give a f***.” </p> <p>The altercation lasted for about 40 minutes until Flight FR2626 had to land in Toulouse, and 12 police officers took him away in custody. </p> <p>Video of the attack showed the man shouting and swearing at the police, before assaulting another traveller as he was being escorted off the flight. </p> <p>After he left the plane, his partner started harassing another traveller, hitting him and calling him a "paedo". </p> <p>In another video, police were filmed physically restraining the woman, before removing her from the plane. </p> <p>The flight spent just over an hour and a half on the tarmac at the Toulouse-Blagnac Airport before continuing its journey to Ibiza.</p> <p>Just last week Ryanair chief executive Michael O’Leary called for flyers to be limited to two drinks at airports to crack down on disorderly behaviour on flights. </p> <p>“We don’t want to begrudge people having a drink," he said. </p> <p>“But we don’t allow people to drink-drive, yet we keep putting them up in aircraft at 33,000ft.</p> <p>“In the old days, people who drank too much would eventually fall over or fall asleep. But now those passengers are also on tablets and powder.</p> <p>“It’s the mix. You get much more aggressive behaviour that becomes very difficult to manage.”</p> <p>The airline has started carrying out hand luggage checks to stop passengers on flights to Ibiza and the Greek islands from smuggling duty-free alcohol on-board. </p> <p>A Ryanair spokesperson has apologised for the incident saying:  “This flight from Manchester to Ibiza diverted to Toulouse after a small group of passengers became disruptive in-flight." </p> <p>“The crew called ahead for police assistance, who met the aircraft upon landing at Toulouse and offloaded two passengers before this flight continued to Ibiza.</p> <p>“We sincerely apologise to passengers for any inconvenience caused as a result of these unruly passengers’ behaviour, which was beyond Ryanair’s control. This is now a matter for local police.”</p> <p><em>Image: news.com.au</em></p>

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Passengers on cancelled flights to be compensated under new reforms

<p>Plane passengers could soon be entitled to compensation or refunds for delayed or cancelled flights in Australia. </p> <p>The long-awaited Aviation White Paper will be handed down this morning, as part of the federal government's crackdown on the aviation sector. </p> <p>The white paper makes 56 recommendations, including the the establishment of an Aviation Industry Ombudsman Scheme, which will have the authority to make it compulsory for airlines to provide support to passengers and give travellers more rights. </p> <p>The Aviation Industry Ombudsman Scheme will also be able to refer to allegations of misconduct for investigation and enforcement. </p> <p>It will also introduce a new "Charter of Rights" entitling airline customers to refunds for flights that are disrupted, cancelled, or unreasonably delayed. </p> <p>Infrastructure Minister Catherine King said the changes were critical to ensure that passenger had better experiences in the air, and will provide them with a baseline for the services they can expect on flights. </p> <p>"The aviation customer experience has deteriorated post-COVID, with an urgent need to better protect the rights of the travelling public," she said.</p> <p>She added that Australians were often not being dealt with fairly by airlines. </p> <p>"The bottom line is if people don't get the service that they are expecting, then customers deserve to get their money back or they deserve to get an equivalent service," she said. </p> <p>"And that's really not what's been happening when it comes to the consumer space."</p> <p>Under the Aviation Industry Ombuds Scheme, airlines will also have to "show cause" and provide a valid reason why a flight has been delayed or cancelled, and the ombudsperson has the right to request additional information. </p> <p>Airlines will also be required to provide support to people to make alternative travel arrangements. </p> <p>As part of its white paper, the government will also establish new minimum standards for airlines to make their services more accessible to those with disabilities. </p> <p>Legislation to establish the aviation ombuds office will be introduced next year, but the government plans to appoint an interim ombudsperson. </p> <p>The scheme is expected to be fully implemented in 2026. </p> <p><em>Image: Shutterstock</em></p> <p> </p>

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"Pure terror" after Jetstar passenger climbs out onto wing

<p>A passenger onboard a Jetstar flight from Sydney to Melbourne has recalled the "commotion" when a man opened the emergency door just seconds after the plane landed. </p> <p>Audrey Varghese was on the flight that landed at Tullamarine airport on Thursday morning, and said the trouble began when the man became very agitated as soon as the plane touched down. </p> <p>“It’s assumed common knowledge that you stay in your seats until the seatbelt sign is turned off, but he got up as the plane was still moving," the 2GB producer told <em><a href="https://7news.com.au/news/jetstar-passenger-reveals-commotion-as-man-climbs-through-emergency-door-onto-wing-c-15792138" target="_blank" rel="noopener">7News</a></em>. </p> <p>“The cabin crew were sort of shocked at the fact that he would even do that.”</p> <p>When the plane eventually came to a stop, Varghese said the man charged to the emergency exit rows and forced passengers out of their seats to get to the emergency door. </p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/reel/C-9OACGPBco/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/C-9OACGPBco/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by 7NEWS Sydney (@7newssyd)</a></p> </div> </blockquote> <p>The man then managed to open the emergency exit door and climbed out onto the wing of the plane, causing terror among the rest of the passengers.</p> <p>“There was a bit of a commotion. It was hectic, everyone was screaming,” Varghese said.</p> <p>“It was just pure terror. People were so terrified of what could possibly have gone wrong.”</p> <p>Video capture of the incident shows the man standing on the wing before sliding down the emergency slide, only to be met with police as he reached the ground. </p> <p>The AFP said officers arrested a man for “alleged aggressive behaviour and breaching aircraft safety protocols” and charges were likely to be laid.</p> <p>The remaining passengers safely disembarked the aircraft but had to wait about 45 minutes for their luggage, as the emergency slide had blocked the cargo door.</p> <p>Varghese added that Jetstar were "really good" about the luggage delays, and said the cabin crew did a “great job” handling the situation.</p> <p><em>Image credits: 7News</em></p>

Travel Trouble

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Captain of superyacht breaks silence as missing passengers identified

<p>The captain of the ill-fated superyacht that capsized off the coast of Sicily after being struck by a tornado has spoken out, as the six missing passengers have been identified. </p> <p>Of the 22 people who were on board, 15 were rescued with one tragically pulled dead from the water, believed to be the vessel’s chef.</p> <p>Among those still missing are billionaire tech tycoon <a href="https://oversixty.com.au/travel/travel-trouble/billionaire-tech-tycoon-and-daughter-missing-after-tornado-strikes" target="_blank" rel="noopener">Mike Lynch</a>, 59, who organised the special voyage as a celebration, and was accompanied by his wife Angela and their 18-year-old daughter Hannah. </p> <p>Angela was one of the passengers who were rescued, while Mike and Hannah remain missing.</p> <p>Mike Lynch’s long-term friend Jonathan Bloomer and his wife Judy are also among the missing, as well as Lynch's lawyer Chris Morvillo. </p> <p>Mr Morvillo’s wife, the American jewellery designer, Neda Morvillo, is also missing.</p> <p>The captain of the $27 million Bayesian, James Calfield, 51, is one of the many onboard who are recovering in hospital, as he spoke to local news outlet <em>La Repubblica</em>, saying he had no idea the tornado was heading towards the luxury yacht. </p> <p>“We didn’t see it coming,” he said. </p> <p>The captain of a nearby ship that helped rescue passengers in the aftermath of the incident spoke to <em>Reuters</em> about the moment he noticed the superyacht had vanished.</p> <p>“I don’t absolutely know what they did. I only know that they went flat with a mast on the water and that they sank in two minutes,” he told the agency.</p> <p><em>Image credits: IPA/Shutterstock Editorial </em></p>

Travel Trouble

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Passenger sparks debate over travellers sleeping in aisle seats

<p>A heated debate has erupted online after a passenger suggested those sitting in an aisle seat should remain alert and awake for the entire flight, with the only exception being if it's a long-flight of seven hours or more. </p> <p>“A person sitting in an aisle seat on a plane should not be allowed to sleep," they wrote on Reddit. </p> <p>The reason behind it, according to the passenger, is to ensure that middle and window seat passengers can access the toilet, get served by flight attendants, and evacuate quickly in an emergency. </p> <p>“There are some exceptions and those would probably be on any flight longer than seven hours.</p> <p>“But anything shorter than that, you should not be sleeping. What if the middle or window passenger needs the bathroom, or if the flight attendant needs to hand them something – You’ll be in the way.”</p> <p>They added that a snoozing aisle seat passenger could potentially slow down evacuation during an emergency and put everyone at risk. </p> <p>“Now you would be risking people’s lives because you fell asleep,” they wrote.</p> <p>Social media users flocked to the Reddit thread to share their thoughts. </p> <p> “Nah, just poke me and wake me up if you need me to get up or do something," one wrote. </p> <p>“I’m well aware that I’m in the way, believe me. I’m certainly not there because I wanted to be in the aisle seat.”</p> <p>“If you sleep in an aisle seat, you deal with people getting up. That’s the unwritten rule," another added. </p> <p>A few others supported the idea, but shared their own take on plane etiquette. </p> <p> “My take on this: if you sleep in the aisle seat, you must be okay with being woken up multiple times to let the folks in your row get up.</p> <p>“Other flight rules: middle seat gets the armrest, and window seat must raise the window shade during taxi, takeoff, and landing so the rest of us in the row can watch.”</p> <p><em>Image: Shutterstock</em></p> <p> </p>

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If Australia had an aviation ombudsman, passengers could get compensation for cancelled flights

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/justin-wastnage-489752">Justin Wastnage</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a></em></p> <p>The financial difficulties of <a href="https://www.abc.net.au/news/2024-08-02/rex-airlines-staff-notified-of-termination/104172020">Rex Airlines</a>, coming so soon after the bankruptcy of <a href="https://www.abc.net.au/news/2024-06-26/bonza-directors-accused-of-trading-while-insolvent/104022496">Bonza</a>, have brought into sharp focus one of the federal government’s key priorities for aviation: enhancing passenger rights.</p> <p>In each case, passengers were left with tickets for flights that did not fly. In the case of Rex, tickets were honoured by rivals Virgin Australia and Qantas, possibly trying to recapture the small toehold Rex had established in the Brisbane-Sydney-Melbourne golden triangle.</p> <p>The Bonza story was more complex as the fledgling airline, which collapsed in May, had sought to exploit under-serviced routes to smaller leisure-based cities including Maroochydore and Port Macquarie.</p> <p>In many cases, passengers were left out-of-pocket and stranded.</p> <h2>Support for an ombudsman</h2> <p>These failures will have emboldened the federal government’s plans to introduce stronger passenger protections and an airline ombudsman.</p> <p>The release of its <a href="https://www.infrastructure.gov.au/infrastructure-transport-vehicles/aviation/aviation-white-paper">policy white paper</a> is imminent. The paper covers aviation issues including competition between airports and airlines, the sector’s environmental impact and better mechanisms for consultation.</p> <p>After years of opposition, <a href="https://www.travelweekly.com.au/article/qantas-and-virgin-change-tune-on-aviation-ombudsman-ahead-of-white-paper-release/">Qantas and Virgin quietly fell in behind the idea in May</a>, signalling a deal is close to being announced.</p> <p>The ombudsman is designed to protect consumer rights in what is often monopolistic or quasi-monopolistic operating environments. With the exception of residents of southeast Queensland and the western suburbs of Melbourne, <a href="https://www.sciencedirect.com/science/article/abs/pii/S0967070X18302063">most Australians only have one airport from which to fly.</a></p> <p>This, coupled with an effective airline duopoly, can lead to higher prices and poorer service for consumers, the <a href="https://www.accc.gov.au/system/files/Airline%20competition%20in%20Australia%20-%20June%202023%20report.pdf">Australian Consumer and Competition Commission (ACCC)</a> has argued.</p> <p>The ACCC has been calling for better passenger rights for more than a decade. But its calls grew louder after it fined Qantas <a href="https://theconversation.com/qantas-has-finally-settled-its-ghost-flights-lawsuit-for-120-million-whats-next-229368">A$120 million for selling “ghost” flights in May</a>.</p> <p>Passengers did receive refunds, but the process was not easy compared to many overseas jurisdictions where compensation is automatic and based on distance travelled.</p> <p>Australia is rare among developed countries for not having automatic compensation if a flight is cancelled or delayed.</p> <h2>The EU model</h2> <p>The leader in air passenger rights, as in many areas of consumer protection, is the European Union. <a href="https://eur-lex.europa.eu/eli/reg/2004/261/oj">The EU Passenger Rights regulation</a> is 20 years old and now also applies to rail and bus passengers.</p> <p>The regulation favours the passenger and awards compensation <a href="https://www.airhelp.com/en-int/ec-regulation-261-2004/">of up to €600 (almost A$1,000) for delays or cancellations</a>. There are clauses for when a delay is unavoidable, but generally airlines have now built the scheme into their costs of doing business.</p> <p>The scheme is well publicised and in 2022, about <a href="https://schengen.news/8-million-passengers-affected-by-flight-cancellations-airport-strikes-are-eligible-for-compensation-of-up-to-e600/">eight million passengers were eligible for refunds</a>.</p> <p>Air passenger rights in the UK continued in the EU mould after Brexit and were even strengthened.</p> <p>But in a 2023 review into the UK scheme, <a href="https://www.gov.uk/government/consultations/reforming-aviation-consumer-policy-protecting-air-passenger-rights/outcome/response-to-the-aviation-consumer-policy-reform-consultation#chapter-3-compensation-for-delays-and-cancellations">some airlines argued</a> “private insurance was a better option for some passengers”, particularly those with disabilities.</p> <p>The same reasoning led to the removal of Australia’s previous consumer protection scheme for airline passengers, the <a href="https://www.travelmanagers.com.au/peaceofmind/#:%7E:text=The%20Travel%20Compensation%20Fund%20continued,and%20until%2030%20June%202014.">Travel Compensation Fund</a>, which refunded customers when airlines or travel agencies went bankrupt.</p> <p>The scheme was ended under the Abbott government in June 2014, with travellers told instead to take out their own travel insurance.</p> <p>Labor is expected to reintroduce an element of corporate responsibility for airline delays, not least since Brazil, Canada and Türkiye have also followed the EU’s lead.</p> <p>Brazil’s scheme is particularly generous, with up to R7,500 (A$1,950) available to passengers who have to pay for last minute accommodation if their flight is cancelled.</p> <p>Lawmakers there countered claims by airlines that low cost airline passengers could stay in cheaper hotels, by applying the compensation uniformly, regardless of travel class.</p> <h2>Popular with voters</h2> <p>Air passenger rights can be a vote winner, too. Before he withdrew his bid for reelection, US President Joe Biden trumpeted the <a href="https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline">automatic airline compensation scheme</a> the US Department for Transportation will bring in this year.</p> <p>Until now, airline compensation was mandated by the states without coordinated processes meaning some airlines used vouchers, some credits and a few cash to compensate customers.</p> <p>Despite this, about <a href="https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline">US$3 billion (A$4.6 billion)</a> in refunds have been issued to US passengers since 2020, including more than US$600 million to Southwest Airlines passengers alone.</p> <p>This was due to a serious scheduling crisis which forced the low-cost carrier to cancel almost 60% of its flights in the 2022 summer.</p> <p>By contrast, in Australia, air passengers have only had basic protections under <a href="https://consumer.gov.au/australian-consumer-law/legislation">consumer rights law</a> since deregulation in 2002.</p> <p>There is no guarantee of a seat or even flight the consumer purchased. This has led consumer advocates including <a href="https://www.choice.com.au/consumer-advocacy/policy/policy-submissions/2023/november/aviation-green-paper">Choice</a> to support calls for an airline ombudsman and automatic delay and cancellation compensation.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/235679/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/justin-wastnage-489752">Justin Wastnage</a>, Adjunct Industry Fellow, Griffith Institute for Tourism, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/if-australia-had-an-aviation-ombudsman-passengers-could-get-compensation-for-cancelled-flights-235679">original article</a>.</em></p> </div>

Travel Trouble

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Flight cancelled after crew member loses it at passenger

<p>An Air Canada flight heading from Morocco to Montreal was cancelled on Friday after a flight attendant lost it at a passenger who reportedly requested a blanket. </p> <p>Viral footage of the incident showed a female flight attendant yelling: “You will behave or we will get off!” at a female passenger. </p> <p>“I’ll tell the captain right away. Yes or no?”</p> <p>When a passenger asked the flight attendant to call the captain, she refused and said: “I don’t want no bullying against my crew”.</p> <p>She then stormed up the aisle before she turned around and yelled: “Everyone behave! Be quiet … or you’re getting off.”</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Stress levels are quite high in the sky these days : An Air Canada flight from Casablanca (CMN) to Montreal (YUL) was canceled due to the inappropriate behavior of a flight attendant on July 26, 2024.</p> <p>The Airbus A330-343 aircraft (C-GHLM) did the taxi aiming a departure while… <a href="https://t.co/h3s4fbGF5A">pic.twitter.com/h3s4fbGF5A</a></p> <p>— FL360aero (@fl360aero) <a href="https://twitter.com/fl360aero/status/1817249195960455420?ref_src=twsrc%5Etfw">July 27, 2024</a></p></blockquote> <p>According to <em>CTV News</em>, the meltdown occurred after the passenger asked for a blanket. </p> <p>In a statement to the publication, Air Canada said the flight had been rescheduled for Saturday with a different crew. </p> <p>“We are taking this incident very seriously. It is under review, and we will take appropriate action,” the statement read.</p> <p>“It is under review, and we will take appropriate action. We apologise to our customers and deeply regret that their experience today fell far short of what they have come to expect when flying with Air Canada.”</p> <p>The airline has also offered compensation to all passengers affected by the delay. </p> <p><em>Images: X </em></p> <p> </p>

Travel Trouble

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"I want her parents to know": Fellow Qantas passenger reveals final moments of young woman

<p>The passenger who was seated next to the woman who tragically <a href="https://oversixty.com.au/travel/travel-trouble/young-woman-dies-on-qantas-flight" target="_blank" rel="noopener">died</a> after boarding a Qantas flight has broken his silence on her last moments. </p> <p>Ravinder Singh was seated next to Manpreet Kaur, who passed away shortly after boarding a flight from Melbourne to Delhi on June 20th. </p> <p>The 24-year-old student, who had dreams of becoming a chef, was travelling to see her parents in India for the first time in four years, but did not make it to her destination. </p> <p>Now, Ravinder Singh has shared details on her final moments in the hopes it will bring her grieving parents some comfort. </p> <p>“I was sitting next to her on the Qantas flight from Melbourne to Delhi and was actually the last person to talk to her,” Ravinder Singh exclusively told <a href="https://www.news.com.au/travel/travel-updates/incidents/passenger-speaks-after-woman-dies-next-to-him-on-qantas-flight/news-story/24e8396d8eb3a1d35aea4a4291b847ba" target="_blank" rel="noopener"><em>news.com.au</em></a>.</p> <p>“When I boarded the plane, she was already seated in the aisle. I was in the window, so I asked if she could please get up so I could occupy my seat.</p> <p>“I noticed that she began scrolling through photos on her mobile phone and stopped at a photograph of an elderly couple. I asked if they were her parents. She smiled and nodded and kept staring at it.”</p> <p>Mr Singh, who had been in Australia to visit family, said that everything seemed fine and the plane eventually began moving towards the runway, ready for take off.</p> <p>He explained that Ms Kaur had then put her phone down and rested her head on the seat in front, when he realised something was not right.</p> <p>“She was wearing her seatbelt and leaned forward to rest her head on the seat in front. As the plane was preparing for takeoff, I wanted to alert her to sit upright,” he shared.</p> <p>“But the plane jerked and I expected her to wake up. But instead, her head just moved towards me."</p> <p>“I got the attention of a flight attention and told her that this woman does not seem very well. She checked her pulse and after that, the reaction of the cabin crew was very commendable."</p> <p>“They tried their best to revive her. She was then evacuated by medical staff.”</p> <p>The retired army officer said the incident still “haunts him” and he wants her parents to know that she “left the world peacefully”. </p> <p>“The incident has been etched in my memory for life,” he said.</p> <p>“It is very difficult to digest that a young girl with whom you were just interacting with has passed away in front of your eyes."</p> <p>“Her innocent face stills haunts me and I want her parents to know she loved them a lot. She left this world peacefully looking at their photograph."</p> <p>“My heart breaks for her family who would have been looking forward to seeing her after a long time.”</p> <p>It is understood that Ms Kaur had been feeling "unwell" when she arrived at the airport and boarded the plane with no issues, with reports suggesting she died of tuberculosis. </p> <p><em>Image credits: news.com.au</em></p>

Caring

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Almost half the men surveyed think they could land a passenger plane. Experts disagree

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/guido-carim-junior-1379129">Guido Carim Junior</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>; <a href="https://theconversation.com/profiles/chris-campbell-1414564">Chris Campbell</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>; <a href="https://theconversation.com/profiles/elvira-marques-1362476">Elvira Marques</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>; <a href="https://theconversation.com/profiles/nnenna-ike-1490692">Nnenna Ike</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>, and <a href="https://theconversation.com/profiles/tim-ryley-1253269">Tim Ryley</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a></em></p> <p>Picture this: you’re nestled comfortably in your seat cruising towards your holiday destination when a flight attendant’s voice breaks through the silence:</p> <blockquote> <p>Ladies and gentlemen, both pilots are incapacitated. Are there any passengers who could land this plane with assistance from air traffic control?</p> </blockquote> <p>If you think you could manage it, you’re not alone. <a href="https://today.yougov.com/topics/politics/survey-results/daily/2023/01/02/fd798/3">Survey results</a> published in January indicate about one-third of adult Americans think they could safely land a passenger aircraft with air traffic control’s guidance. Among male respondents, the confidence level rose to nearly 50%.</p> <p>Can a person with no prior training simply guide everyone to a smooth touchdown?</p> <p>We’ve all heard stories of passengers who saved the day when the pilot became unresponsive. For instance, last year <a href="https://www.youtube.com/watch?v=qbMoyWukjbs">Darren Harrison</a> managed to land a twin-engine aircraft in Florida – after the pilot passed out – with the guidance of an air traffic controller who also happened to be a flight instructor.</p> <p>However, such incidents tend to take place in small, simple aircraft. Flying a much bigger and heavier commercial jet is a completely different game.</p> <h2>You can’t always rely on autopilot</h2> <p>A pilot spends about 90% of their time monitoring autopilot systems and making sure everything is working as intended. The other 10% is spent managing problems, taxiing, taking off and landing.</p> <p>Takeoffs and landings are arguably the most difficult tasks pilots perform, and are always performed manually. Only on very few occasions, and in a handful of aircraft models, can a pilot use autopilot to land the aircraft for them. This is the exception, and not the rule.</p> <p>For takeoff, the aircraft must build up speed until the wings can generate enough lift to pull it into the air. The pilot must <a href="https://youtu.be/16XTAK-4Xbk?si=66yDo5g5I086Q2y2&amp;t=65">pay close attention</a> to multiple instruments and external cues, while keeping the aircraft centred on the runway until it reaches lift-off speed.</p> <p>Once airborne, they must coordinate with air traffic control, follow a particular path, retract the landing gear and maintain a precise speed and direction while trying to climb.</p> <p>Landing is even more complicated, and requires having precise control of the aircraft’s direction and descent rate.</p> <p><a href="https://youtu.be/u_it9OiTnSM?si=xNZrLB9ZH870LEa3&amp;t=360">To land successfully</a>, a pilot must keep an appropriate speed while simultaneously managing gear and flap configuration, adhering to air traffic regulations, communicating with air traffic control and completing a number of paper and digital checklists.</p> <p>Once the aircraft comes close to the runway, they must accurately judge its height, reduce power and adjust the rate of descent – ensuring they land on the correct area of the runway.</p> <p>On the ground, they will use the brakes and reverse thrust to bring the aircraft to a complete stop before the runway ends. This all happens within just a few minutes.</p> <figure><iframe src="https://www.youtube.com/embed/Nyx4NyMrvOs?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>Both takeoff and landing are far too quick, technical and concentration-intensive for an untrained person to pull off. They also require a range of skills that are only gained through extensive training, such as understanding the information presented on different gauges, and being able to coordinate one’s hands and feet in a certain way.</p> <h2>Training a pilot</h2> <p>The journey from student to commercial pilot is a long one. It normally starts with a recreational licence, followed by a private licence, and then a commercial licence (which allows them to fly professionally).</p> <p>Even before stepping into a cockpit, the student must study aerodynamics, air law and flight rules, meteorology, human factors, navigation, aircraft systems, and performance and flight planning. They also need to spend time learning about the specific aircraft they will be flying.</p> <p>Once the fundamentals are grasped, an instructor takes them for training. Most of this training is conducted in small, lightweight aircraft – with a simulator introduced briefly towards the end.</p> <p>During a lesson, each manoeuvre or action is demonstrated by the instructor before the student attempts it. Their attempt may be adjusted, corrected or even terminated early in critical situations.</p> <p>The first ten to fifteen lessons focus on takeoff, landing, basic in-flight control and emergency management. When the students are ready, they’re allowed to “go solo” – wherein they conduct a complete flight on their own. This is a great milestone.</p> <p>After years of experience, they are ready to transition to a commercial aircraft. At this point they might be able to take off and land reasonably well, but they will still undergo extensive training specific to the aircraft they are flying, including hours of advanced theory, dozens of simulator sessions and hundreds of hours of real aircraft training (most of which is done with passengers onboard).</p> <p>So, if you’ve never even learned the basics of flying, your chances of successfully landing a passenger aircraft with air traffic control’s help are close to zero.</p> <h2>Yet, flying is a skill like any other</h2> <p>Aviation training has been democratised by the advent of high-end computers, virtual reality and flight simulation games such as Microsoft’s <a href="https://www.flightsimulator.com/">Flight Simulator</a> and <a href="https://www.x-plane.com/">X-Plane</a>.</p> <p>Anyone can now rig up a desktop flight simulator for a few thousand dollars. Ideally, such a setup should also include the basic physical controls found in a cockpit, such as a control yoke, throttle quadrant and pedals.</p> <p>Flight simulators provide an immersive environment in which professional pilots, students and aviation enthusiasts can develop their skills. So if you really think you could match-up against a professional, consider trying your hand at one.</p> <p>You almost certainly won’t be able to land an actual passenger plane by the end of it – but at least you’ll gain an appreciation for the immense skill pilots possess.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/218037/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/guido-carim-junior-1379129"><em>Guido Carim Junior</em></a><em>, Senior Lecturer in Aviation, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>; <a href="https://theconversation.com/profiles/chris-campbell-1414564">Chris Campbell</a>, Adjunct Associate Professor, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>; <a href="https://theconversation.com/profiles/elvira-marques-1362476">Elvira Marques</a>, Aviation PhD candidate, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>; <a href="https://theconversation.com/profiles/nnenna-ike-1490692">Nnenna Ike</a>, Research Assistant, Griffith Aviation, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>, and <a href="https://theconversation.com/profiles/tim-ryley-1253269">Tim Ryley</a>, Professor and Head of Griffith Aviation, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a></em></p> <p><em>Image credits: </em><em>Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/almost-half-the-men-surveyed-think-they-could-land-a-passenger-plane-experts-disagree-218037">original article</a>.</em></p> </div>

Travel Trouble

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Singapore airline passenger's emotional text mid-turbulence

<p>A mum has revealed the terrifying text she received from her son while he was on board Singapore Airlines flight that <a href="https://www.oversixty.co.nz/travel/travel-trouble/victim-identified-after-plane-hits-deadly-turbulence" target="_blank" rel="noopener">plunged 6,000 feet</a> in a matter of minutes. </p> <p>As turbulence hit the plane 11 hours into its journey from London to Singapore, Josh Barker sent what he thought would be his final text to his mum at 9.10am on May 21. </p> <p>“I don’t want to scare you, but I’m on a crazy flight. The plane is making an emergency landing… I love you all," his text read. </p> <p>His mother, Alison recalled the most "terrifying" two hours of her life after receiving the text, as she waited to hear from her son who was en route to Bali. </p> <p>“It was terrifying. I didn’t know what was going on,” she told <em>BBC</em>. </p> <p>"We didn't know whether he'd survived, it was so nerve wracking. It was the longest two hours of my life.</p> <p>"It was awful; it was petrifying."</p> <p>She said that while her son was lucky to have survived the incident, he was still in “a lot of pain” having sustained minor injuries to his teeth. </p> <p>The aircraft was hit by "severe turbulence" 11 hours into the 13-hour flight to Singapore and was forced to make an emergency landing in Bangkok, Thailand. </p> <p>71 people were left injured, and one man, British grandfather Geoffrey Kitchen passed away after suffering a heart attack when the turbulence hit. </p> <p>Of the 211 passengers on board, 56 were Australians and 23 were from New Zealand. </p> <p>Singapore Airlines CEO Goh Choon Phong has issued a public apology for the incident in a video message saying that the airline is cooperating with investigations. </p> <p>"We are deeply saddened by this incident. It has resulted in one confirmed fatality, and multiple injuries," he said.</p> <p>"On behalf of Singapore Airlines, I would like to express my deepest condolences to the family and loved ones of the deceased.</p> <p>"We are very sorry for the traumatic experience that everyone on board SQ321 went through... our deepest apologies to everyone affected by this incident."</p> <p>He also said that 143 people who had been on the flight had been taken to Singapore this morning, while the remaining 85 - including six crew members - were still in the Thai capital. </p> <p>"Singapore Airlines swiftly dispatched a team to Bangkok last night, and they have been helping our colleagues with the support on the ground," he said.</p> <p>"A relief flight with 143 of the SQ321 passengers and crew members who were able to travel landed in Singapore this morning at 5.05am.</p> <p>"Another 79 passengers and six crew members are still in Bangkok.</p> <p>"This includes the injured who are receiving medical treatment, as well as their families and loved ones who were on the flight.</p> <p>"Singapore Airlines will continue to extend all possible support to them."</p> <p><em>Images: X/ news.com.au</em></p> <p> </p>

Travel Trouble

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"Not going to save anybody": Exit row passenger prompts plane evacuation

<p>A whole plane has been forced to disembark after a woman seated in the exit row refused to comply with safety instructions. </p> <p>Passengers were up in arms when they had to leave the plane, after the woman was overheard telling cabin crew that she would only save herself in the event of an emergency, before yelling at flight attendants. </p> <p>The interaction, which was captured by another passenger on video and posted to TikTok, shows the woman becoming heated while talking to cabin crew on the Frontier flight. </p> <p>The passenger can then be seen and heard progressively raising her voice to cabin crew, with fellow flyers pleading with the woman to disembark the plane.</p> <p>The traveller who filmed the altercation claims the woman said she was “not going to save anybody” when seated in the exit row, saying the disgruntled passenger had “attitude” and went on to say that if something were to happen, she would “only save” herself. </p> <p>“That was her attitude throughout the seating process. And I already knew something was about to pop off when she had that attitude,” the TikTok user said.</p> <p>The altercation only became more heated as the yelling progressed, before police eventually arrived on the plane to escort the woman off. </p> <p>The video then shows another Frontier employee approach the passenger and say, “I’m gonna ask you one more time, nicely, to get off, if not, we’re going to deboard the plane and police will come and escort you off.”</p> <p>When the cabin crew make repeated futile attempts to get through the woman, the pilot came down from the cockpit to try and call for calm. </p> <p>“You’re inconveniencing everybody else,” the pilot can be heard saying to the woman. as the pair continue to exchange words while he repeatedly points toward the front of the plane.</p> <p>Following the failed attempts, two police officers then make their way down the aisle and towards the passenger. </p> <p>Towards the end of the five-minute video, which has been viewed more than 80,000 times, all the passengers on board the flight were filmed disembarking the aircraft while the passenger at the centre of the ordeal exits with police from a separate door onto the tarmac.</p> <p>It is unclear if charges were laid.</p> <p><em>Image credits: TikTok</em></p>

Travel Trouble

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Flight attendant reveals what happens if a passenger dies onboard

<p dir="ltr">A flight attendant has revealed what happens if a passenger dies onboard, and the morbid reason the protocol has changed in recent years. </p> <p dir="ltr">Mandy Smith has been a flight attendant for 12 years and thankfully, hasn’t had to encounter such a tragedy during one of her flights.</p> <p dir="ltr">According to the protocol of the airline she serves, previously when passengers passed away on board they used to be put inside the bathrooms, but now their bodies are laid across the front seats. </p> <p dir="ltr">She explained to <em>LadBible</em>, “This has not happened to me, thankfully. It happened to a friend of mine, where they had a passenger pass away on the flight.”</p> <p dir="ltr">“Now, we used to have to put passengers in the bathrooms, and then lock the bathrooms off. But because they would be seated on the toilet, as they sat there - if rigour mortis set in - then they would be then stuck in that position, and they wouldn't be able to fit in their coffin.”</p> <p dir="ltr">'So, unfortunately, now, we have to lay them across the front of the seats and try and calm their loved ones down, treat them with respect, cover them with blankets, and maybe just cordon the area off with blankets tucked into the overheads, which is what I would probably do.'</p> <p dir="ltr">Mandy also explained that according to different laws, if someone dies on a flight, cabin crew officially have to keep going to their final destination.</p> <p dir="ltr">She said, “If they passed away on board, it's the law that we, as cabin crew, have to keep going. So, we have to keep doing any kind of resuscitation until they're deemed to be deceased.”</p> <p dir="ltr">“So, if it was an accident that happened on board, or if they had a heart attack, we would then just keep going doing CPR.”</p> <p dir="ltr">“But if it was someone who passed away from natural causes, or another kind of ailment, then obviously, we wouldn't need to do anything to them then.”</p> <p dir="ltr">“We'd need to contact the ground services to be met by an ambulance or the coroner. We wouldn't really do it as an emergency landing, we'd just treat it as a normal landing if that person's definitely passed away.”</p> <p dir="ltr"><em>Image credits: YouTube </em></p>

Travel Trouble

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“Is that Snoop Dog?!”: Man caught with fake passenger in carpool lane

<p>A US motorist has been handed a traffic infringement after police found him using a dummy to drive in the carpool lane. </p> <p>Not only did his hilarious attempt to bypass morning traffic with the fake passenger whose goatee was "just a little too sharp" get him fined, he helped authorities answer the common question: “If I have a mannequin in the passenger seat, does that count as a second occupant in the vehicle? </p> <p>"The answer is simple… NO."</p> <p>According to an Instagram post shared by the California Highway Patrol Santa Fe Spring, authorities stopped the unnamed driver for crossing a double line when they noticed the plastic passenger. </p> <p>"Officer Kaplan made an enforcement stop on this vehicle for crossing solid double lines only to realise the driver was the only occupant in the vehicle with their plastic friend," they wrote. </p> <p>The mannequin in question had a human-like mask, sported a hoodie and sunglasses, and was seated upright with his seatbelt buckled in just like any other passenger. </p> <p>And he would've gotten away with it too if it weren't for the fake facial hair. </p> <p>"The goatee was sharp … just a little too sharp," they shared. </p> <p>"We've gotta give it to them, the appearance is next-level modelling but at the end of the day ... plastic is plastic." </p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/C6K7Thkr2CO/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/p/C6K7Thkr2CO/?utm_source=ig_embed&amp;utm_campaign=loading" target="_blank" rel="noopener">A post shared by CHP Santa Fe Springs (@chp_santa_fe_springs)</a></p> </div> </blockquote> <p>The driver was issued with a number of citations for carpool violations, but many online commenters shared their amusement at the light-hearted nature of the traffic violation. </p> <p>"Is that snoop dog?!" wrote one commenter. </p> <p>"Leave Stevie wonder alone," joked another. </p> <p>"I really don’t see a problem here because most people are fake and have lots of plastic on them anyways," quipped a third. </p> <p><em>Image: Instagram</em></p> <p> </p>

Legal

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"A little bit steep": Jetstar passenger hit with "wild" excess baggage fee

<p>A Jetstar passenger has been slapped with a "wild" excess baggage fee after her luggage was less than just one kilogram overweight. </p> <p>Monique McCreanor was flying from Melbourne to Sydney after competing in a fitness competition when she was hit with the unexpected fees. </p> <p>Travelling with only carry-on luggage, Ms. McCreanor said she made a mad dash to the airport to catch her flight, only to be stopped at the gate due to the weight of her bag.</p> <p>Because of the prizes she won at the competition, her bag was just 900g over the 7kg limit, and she was issued a $75 fine.</p> <p>Ms. McCreanor took to TikTok to share a warning with other travellers to triple check the weight of your bag, as even being over the limit by mere grams will set you back. </p> <p>“This isn’t a complaint, this is merely just warning you guys,” she said in the clip. </p> <p>“If you do fly with Jetstar on a domestic flight, and your bag is even 100g overweight, you’re going to get charged $75 at the gate for that excess luggage."</p> <p>“Now, this kind of sucks, because I’m like damn, I could have had 15kg in this bag to really make it worthwhile."</p> <p>“I got hit with $75, so just make sure are booking the extra checked baggage, it is better to be safe than sorry, because $75 is a little bit steep for just 900g overweight.”</p> <p>While her video quickly garnered thousands of views, many were left divided in the comments about her complaints. </p> <p>One person sided with the airline, saying, “No sorry, it clearly gives a weight allowance. You went over, you pay.”</p> <p>“Seriously it doesn’t matter who you are with, you will have to pay any way, they are the rules,” another added.</p> <p>Others were quick to empathise, sharing their own experience of encountering excess baggage fees.</p> <p>“They did this to me on my honeymoon... I was p****d,” one person said.</p> <p><em>Image credits: TikTok</em></p>

Travel Trouble

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The key decision that led to cruise passengers being abandoned by ship

<p>A group of travellers, including two Australians, have been left stranded in Africa after their cruise ship allegedly refused to let them board the ship after a day trip. </p> <p>Eight passengers were among the many cruisers who disembarked the Norwegian Dawn at São Tomé and Príncipe, an island nation of 220,000 people off the west coast of Africa in the Gulf of Guinea, last Wednesday. </p> <p>The group of eight passengers took off on a private day tour, that reportedly wasn't organised through the cruise company. </p> <p>Things turned sour when the group were delayed on their day trip, with their tour operator allegedly connecting with the captain to tell the cruise the eight passengers would arrive later than their 3pm curfew. </p> <p>When the group arrived to the port, the ship was still anchored, but American couple Jill and Jay Campbell said the captain allegedly refused to let them on board.</p> <p>According to cruise ship lawyer Spencer Aonfeld, the group's big mistake was not booking the tour through the cruise company, as private tours come with a huge risk. </p> <p>Weighing into the drama on TikTok, Mr Aonfeld said, “Eight passengers were left behind when their cruise ship left them because they were delayed in an excursion apparently conducted without buying it directly through Norwegian."</p> <p>“These passengers include elderly passengers, one apparently a paraplegic, one has a heart condition, they don't have their medication, money, passports, cell phones and other things — they’re just left behind."</p> <p>“That unfortunately, according to Norwegian and me is, one of the consequences you pay when you buy your excursions from someone other than the cruise line."</p> <p>“Now they’re left there having to come up with the means to travel back to the next port or home and forfeit the remaining potion of their cruise. Imagine trying to do that in Africa without a passport, money or medication — we wish them the very best.”</p> <p>In order to rejoin the cruise and be reunited with their valuables, the group is now trekking to a port in Senegal, where the cruise is set to dock on Tuesday. </p> <p>In a statement, Norwegian Cruise Lines said it was “in communication with the guests,” and was providing them with “additional information” to rejoin the cruise. </p> <p>“While this is a very unfortunate situation, guests are responsible for ensuring they return to the ship at the published time, which is communicated broadly over the ship’s intercom, in the daily communication and posted just before exiting the vessel,” NCL said in a statement.</p> <p>The company said it was “working closely with the local authorities” on how the guests might re-join the ship. </p> <p><em>Image credits: Getty Images / WRAL North Carolina </em></p>

Travel Trouble

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Pilot pitches in to free passenger stuck in plane bathroom

<p>A pilot has been forced to abandon his post at the cockpit to rescue a passenger trapped in the bathroom of a plane. </p> <p>While onboard a Delta Airlines flight from Salt Lake City to New Orleans, a father of two named Brent became stuck in the bathroom for 35 minutes during the short domestic flight. </p> <p>When it was discovered that Brent was not breaking out of the bathroom by himself, the cabin crew, including the pilot, stepped in to free the 34-year-old dad. </p> <p>After being refused a refund by the airline's customer service, Brent's dissatisfied partner shared a video of the moment the staff all rallied to heave the door open. </p> <p>Recounting the tale on Reddit, the woman suggested that her husband had fled to the bathroom to have a break from his two young kids. </p> <p>She wrote, "After 5 minutes, I wondered what was going on. Was he using this time as a much-needed break from my children’s whiney demands and frequent tantrums? I didn’t blame him."</p> <p>Brent's partner went on to explain that it wasn't until she heard another passenger say the word "stuck" did she realise her husband's predicament. </p> <p>She turned around to see two members of the crew yanking at the door to the rear cubicle as she watched on while she kept one eye on her young kids. </p> <p>The flight attendants enlisted the help of a male passenger who also failed to provide the magic touch, before the pilot emerged, 20 minutes into the ordeal, to have a go.</p> <p><iframe title="YouTube video player" src="https://www.youtube.com/embed/ZWOyr4J2OBo?si=FSdSkXFv4WlClKXB" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p> <aside> <p>"It wasn't until Brent kicked the hell out of the door while the pilot was pulling as hard as possible that Brent finally made his escape," she wrote. </p> <p>Finishing off the post, the woman concluded that Delta asked her not to share the footage, filmed by another passenger who was closer to the end of the plane, but after not receiving a refund for their "terrible" journey, the mother decided to post them online. </p> <p>The post racked up hundreds of comments, with many people actually siding with the airline for not issuing a refund, suggesting that the author's response was not proportionate to what actually happened. </p> <p><em>Image credits: Reddit</em></p> </aside>

Travel Trouble

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Mistake in email causes Virgin Australia passenger to miss flight

<p>A Virgin Australia passenger was left $800 out of pocket after he arrived at a closed check-in desk despite arriving well before the departure time, and he now believes that it's because of a mistake in the email he received from the airline. </p> <p>Max Cameron, 64, flies several times a week between Launceston airport in Tasmania and Melbourne for work, and received an email from the airline saying his flight was delayed back in January. </p> <p>"I got a text and an email from Virgin saying, very sorry to let you know your plane has been delayed by 45 minutes,"  he told <em>Yahoo News Australia</em>. </p> <p>The email also read "Check-in will now close 30 minutes prior to this time."</p> <p>"I thought, well done Virgin. You've come through… you've let me know when I have to be there. And as a result, I got out to the airport at 9:25pm for a 9:45pm closure of check-in," Cameron said. </p> <p>However when he arrived there was "literally not one person in the Virgin terminal,"  so he eventually had to leave, with no choice but to buy another flight ticket which cost him $800 including extra accommodation and transport costs. </p> <p>"I put my tail between the legs, went back and bought another ticket. I was very annoyed about that but I had no choice... check-in closed early," he said.</p> <p>After submitting an enquiry to the customer service team, they told him he had to arrive 30 minutes before the <em>original</em> departure time - a different instruction to what he received in the email, with the revised departure time. </p> <p>At the time, the enquiry was closed and the team said he would not receive any compensation. </p> <p>Cameron, who was unsatisfied with the response, then spoke to a supervisor at the airport, who told him: "Oh my God, it looks like they sent you the wrong email".</p> <p>According to Yahoo News Australia, Cameron reportedly did receive incorrect information which led him to miss his flight. </p> <p>Cameron has since been in touch with the airline and hopes to be reimbursed, but remains "unhappy" after what he had to go through. </p> <p>"It's not the money but the lack of accountability... there is no service mentality anymore," he said.</p> <p>"What Virgin has done to me is just so wrong".</p> <p><em style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 16px; vertical-align: baseline; color: #323338; font-family: Figtree, Roboto, 'Noto Sans Hebrew', 'Noto Kufi Arabic', 'Noto Sans JP', sans-serif; background-color: #ffffff; outline: none !important;">Images: Yahoo News / Getty</em></p>

Travel Trouble

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"We want answers": Furious cruise passengers stage protest after itinerary change

<p>Passengers onboard a Norwegian Cruise Line voyage has expressed their outrage after their once in a lifetime trip to Antarctica changed course after the journey had already begun. </p> <p>Melbourne woman Helen Midler was one of hundreds of people onboard the cruise from Buenos Aires to mainland Antarctica, when staff informed all travellers that their itinerary had changed. </p> <p>Days into their journey, those onboard were told they would not be visiting Antarctica at all, but would be doing a "South America round trip" instead.</p> <p>Midler took to social media to share her frustrations, saying the communication between the cruise line and the passengers was very poor. </p> <p>She explained that she only found out about the change after checking the app a few days into the journey and noticed the name of the cruise had been changed.</p> <p>Passengers were later told the change of destination was for "operational reasons" after raising their concerns, however no further explanation was given.</p> <p>Those onboard were allegedly told the decision was made by the head office in the US to not visit Paradise Bay, on mainland Antarctica, before departure on January 31, and that all passengers were notified by email, and again at check-in.</p> <p>However, Midler claims this was not the case.</p> <p>"I can assure you that we never got any email and many of our friends here on board, and I'm talking hundreds of people we know, did not receive any email either," she said in a video posted online.</p> <p>"Until the cruise had commenced, most people on this ship were not aware of the change in the itinerary."</p> <p>Midler said "everyone was angry", with hundreds of passengers meeting at in the ship's foyer one morning in protest to demand further answers from the crew. </p> <p>"Customer service are refusing to acknowledge us, they sent a security officer out to calm us down," she said while standing in the noisy crowd. "We feel we're being cheated, being scammed".</p> <p>Midler said frustrated travellers, some of whom "spent their live savings" on the cruise that costs upwards of $4,000 per person, just "want answers, transparency and clarity" but claims they're being treated with "absolute disdain and disrespect" with little explanation given.</p> <p>"Everyone on this ship has paid a lot of money to cruise to Antarctica, not to do a round trip of South America at sea," she fumed. "We are being dismissed, ignored, refused answers. They're telling us we just have to accept it.</p> <p>"They think we're idiots. We're not idiots and we're not prepared to just accept this sitting down," she continued. "We may not get to Antarctica. The chances of this cruise now going to Antarctica are minimal. But we want answers."</p> <p>In the days after her initial post, Midler updated her online followers and said those onboard were trying to make the best of a bad situation, despite still not hearing any clear answers about the change of itinerary. </p> <p>"We saved and we booked this two years ago for the trip of a lifetime," she said. "We're feeling very disappointed and dejected about the outcomes here."</p> <p>"We'll never be able to afford to do this again. And we've lost that trip to the Antarctica mainland that we had all been hoping and waiting for, and that we'd paid for. But we're going to try and do our best to enjoy it."</p> <p><em>Image credits: TikTok</em></p>

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