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Win a free Legacy Film and capture a life story that matters

<p>Have you ever wished you could freeze time – preserve a loved one’s stories, laughter and quiet reflections so they can be cherished for generations to come? Now you can.</p> <p>Danika Armytage, founder of <a href="https://www.bigstorieslittlefilms.com.au/" target="_blank" rel="noopener"><em>Big Stories Little Films</em></a>, recently appeared on <em>The Morning Show</em> to share her mission: helping Australians preserve their life stories on film. And now, she’s giving one lucky person the chance to win a professionally made legacy film – completely free. Take a look:</p> <p><iframe title="YouTube video player" src="https://www.youtube.com/embed/z1DPvQFmZFg?si=8yIDGnbaKRA20n_D" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p> <p>A legacy film is a beautifully crafted short documentary film that captures a life story, family history, and the wisdom passed between generations – something to treasure forever.</p> <p>Nominations are open throughout April, with the winner to be announced in May.</p> <p>Valued at over $3,000, the film can feature the life story of an individual or a couple. So how will the winner be chosen?</p> <p>“The story doesn’t need to be defined by fame or accolades,” Danika says. “Maybe the person has led an extraordinary life, overcome big obstacles, or perhaps this film is simply something their family deeply wants to preserve. When choosing the winning nomination, it’s really about the story that matters to the people who love them.”</p> <p>While the giveaway is open to everyone, Danika adds that they’re especially mindful of those for whom the timing feels particularly important.</p> <p>“There are some stories that really can’t wait to be told,” she explains. “But truly, I encourage everyone to apply.”</p> <p>If you or someone you love has a story worth telling – and treasuring – head to <a href="https://www.bigstorieslittlefilms.com.au/" target="_blank" rel="noopener">bigstorieslittlefilms.com.au</a> to submit a nomination. And if you <em>DO</em> win, be sure to contact us via <a href="mailto:contact@oversixty.com.au" target="_blank" rel="noopener">contact@oversixty.com.au</a> so we can share it with the world!</p> <p><em>Images: Big Stories Little Films</em></p>

Movies

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New details emerge after Gold Coast Hilton Hotel catches fire

<p>New details have emerged after a massive fire erupted at the Hilton Surfers Paradise Hotel on the Gold Coast overnight, prompting the evacuation of hundreds of guests and staff.</p> <p>The blaze originated on the roof of the hotel's western tower at around 2am, with debris falling onto the second-floor restaurant area, notably affecting establishments like Steampunk Surfers Paradise. </p> <p>Emergency services responded promptly, with multiple fire crews arriving to combat the flames. The Queensland Fire Department reported that the fire on the pool deck was extinguished by around 2:20am, and the roof fire was under control by 2:40am. Guests were then permitted to return to their rooms at around 3am. </p> <p>Surfers Paradise resident Joevy Lyn captured dramatic footage of debris tumbling 120m from the roof to the streets below.  Legendary Australian jockey Shane Dye, who was staying on the 34th floor of a neighbouring tower, witnessed the fire firsthand and told the Courier Mail: "Everything was on fire and in flames, I couldn't believe it. It was right outside my window." Dye evacuated his building amid initial confusion, saying that hotel staff were initially unaware of the severity of the situation. </p> <p>Another guest, Leah Nicholson, who was staying at the Hilton with her wife and three-year-old daughter, reported not hearing any alarms but, upon contacting the front desk, was told of the fire. The family then descended 14 flights of stairs to evacuate, only hearing evacuation alarms upon reaching the ground level. </p> <p>Queensland police assisted in the evacuation, and while the cause of the fire remains under investigation, a woman staying at an apartment across the road reportedly said she believed the Hilton sign had exploded.</p> <p>“The H on top of the Hilton building just started to catch on fire and then it all started to explode,” the woman told 7NEWS. “Parts of it started to fall which caught … other parts of the building on fire. It was quite intense.”</p> <p><em>Images: 7NEWS</em></p>

Travel Trouble

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Best hotels in Australia revealed

<p>The <a href="https://www.forbestravelguide.com/award-winners" target="_blank" rel="noopener">2025 Forbes Travel Guide</a> has announced the winners of the Star Awards, with nine hotels and experiences in Australia being named in the list.</p> <p>Every property in the running for the awards is visited by highly trained inspectors who provide an evaluation based on up to 900 objective criteria.</p> <p>According to Forbes, the Star Rating system "emphasises service because your experience at a hotel, restaurant or spa goes beyond looks".</p> <p>Over 2000 hotels, experiences, restaurants and cruises were named on the global list, with nine Aussie winners featuring in the prestigious list. </p> <p>The only property in the country to receive a 5-star accommodation rating in the 2025 Forbes Travel Guide was Crown Towers in Perth. </p> <p>Touted as "the pinnacle of Perth luxury", Forbes described the property as "Perth's most extravagant stay. Exuding understated glamour."</p> <p>In the spa category the Crown Spa Perth, which is tucked away in Crown Towers Perth, was awarded 4-stars for its "unbridled opulence".</p> <p>The Darling Sydney has once again received recognition in the Forbes Travel Guide for the ninth consecutive year, while The Darling's "world class" spa was also featured. </p> <p>Check out the list below.</p> <p>9. The Langham - Sydney</p> <p>8. Park Hyatt - Sydney</p> <p>7. Park Hyatt - Melbourne </p> <p>6. Capella - Sydney</p> <p>5. Como The Treasury - Perth</p> <p>4. The Darling Spa - Sydney</p> <p>3. The Darling - Sydney </p> <p>2. Crown Spa - Perth</p> <p>1. Crown Towers - Perth</p> <p><em>Image credits: Crown Hotels</em></p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; border: 0px; font-stretch: inherit; font-size: 18px; line-height: 24px; font-family: 'Proxima Nova', system-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue'; font-size-adjust: inherit; font-kerning: inherit; font-variant-alternates: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-position: inherit; font-feature-settings: inherit; font-optical-sizing: inherit; font-variation-settings: inherit; vertical-align: baseline; color: #333333;"> </p>

Domestic Travel

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Modern memories: Forget the memoir, create a life story film

<p>Every single person has a story to share, and a growing number of older Australians are choosing to record their life memories as short films. While writing memoirs can take years, creating a life story film takes just a few hours—and the resulting films are far more vivid than writing or looking through photo albums.</p> <p>Television producer and director Danika Armytage, known for producing shows like <em>The Block</em>, <em>River Cottage Australia</em>, <em>Travel Guides</em>, and <em>The Living Room</em>, has launched a company called Big Stories Little Films, which specialises in creating life legacy films. Since its inception in 2024, Danika has been busy bringing people's stories to life in film.</p> <p>“Our films tell life stories, capture family ancestry, and allow wisdom to be passed between generations,” Danika explains. “They are often a gift between family members—either commissioned as a birthday present from the kids, or as a film gifted from the grandparents to their grandkids - it’s like a film heirloom to pass between generations.”</p> <p>“I’ve created life story films for people from all walks of life,” says Danika, “from Commodores in the Navy, restaurateurs, fifth-generation sheep farmers, to immigrants who were born in concentration camps or fled war-torn countries. The films and stories are as unique as the people in them.”</p> <p>Danika was inspired to start the company after filming an interview with her own grandmother, Halimah, before she passed away. “The film became priceless to my family, especially after Granny died. Now my own children can meet their great-grandmother and feel connected to our family history, even though they never met her in person. Memories fade, but films are a time capsule that safeguards stories, keeping them as vivid as if you're sitting at the kitchen bench hearing them directly from your grandparent.”</p> <p><img src="https://oversixtydev.blob.core.windows.net/media/2025/02/Danika-and-gma.jpg" alt="" width="1280" height="720" /></p> <p><em>Big Stories Little Films creator</em> <em>Danika Armytage (L) and her inspiration, her grandmother Halimah </em></p> <p>“One of my favourite films was about brother and sister Raymond and Jennice Kersh (A.M.), now in their 80s, who ran the iconic Sydney restaurant Edna’s Table and were pioneers in serving indigenous ingredients in the Sydney restaurant scene. It was one of the first restaurants to serve Indigenous ingredients. Their story is inspiring, and their recollections of growing up in Pyrmont in the 1940s, a suburb where ‘everyone was poor but no one was lonely’ are a perfect example of how these films capture living history.” </p> <p>“Another of my favourite films was the story of John French, a fifth-generation sheep farmer from Tumut, in regional NSW. John can trace his family history all the way back to 1840, when his ancestors arrived from Scotland to work as shepherds. He still lives and works on the same land at the age of 79. His film was a gift from his daughter.”</p> <p><img src="https://oversixtydev.blob.core.windows.net/media/2025/02/Raymond-and-Jennice.jpg" alt="" width="1280" height="720" /></p> <p><em><span style="font-size: 16px; caret-color: #212529; color: #212529; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; background-color: #ffffff;">Raymond and Jennice Kersh, who appeared in one of Danika's first films</span></em></p> <p>Big Stories Little Films began in Sydney but can film across Australia. To view examples of their films and learn more about their packages and pricing, visit their website: <a href="http://www.bigstorieslittlefilms.com.au">www.bigstorieslittlefilms.com.au</a>.</p> <p><em>Image credits: Supplied </em></p>

Movies

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Man who worked on Harbour Bridge climbs iconic landmark

<p>An elderly man who worked on the Sydney Harbour Bridge 60 years ago has returned to Australia to climb the iconic landmark. </p> <p>Irishman Patrick Lonergan, 82, was part of a team of men who painted the Harbour Bridge in the 1960s as part of its yearly maintenance. </p> <p>Lonergan then returned to his native Ireland after his work in Sydney and has dreamed of returning ever since. </p> <p>Now in his 80s, the Sydney Bridge Climb official Instagram page has shared that Patrick has ticked off his bucket list dream of climbing the Harbour Bridge. </p> <p>"We’re honoured to have played a small role in helping him relive those special memories and capture a new photo on the Bridge," the account wrote. </p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/p/DE4XDIMvCgm/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/p/DE4XDIMvCgm/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by BridgeClimb Sydney (@bridgeclimb)</a></p> </div> </blockquote> <p>The Instagram page then shared a photo of Patrick from when he was in his 20s standing atop the bridge when he was enlisted to paint, and also a photo snapped after he completed his climb. </p> <p>The post racked up thousands of likes, with dozens of comments praising Patrick's efforts for completing the climb. </p> <p>One person wrote, "Blimey!!! No OH&S precautions back in those days! Welcome back to Oz, Paddy," while another added, "What a fantastic story. Well done Patrick!"</p> <p><em>Image credits: Instagram - Bridge Climb</em></p>

International Travel

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From securing pets to building ‘insect hotels’ – here are 7 ways to attract birds to your garden

<div class="theconversation-article-body"> <p><em><a href="https://theconversation.com/profiles/rochelle-steven-22148">Rochelle Steven</a>, <a href="https://theconversation.com/institutions/murdoch-university-746">Murdoch University</a> and <a href="https://theconversation.com/profiles/david-newsome-117672">David Newsome</a>, <a href="https://theconversation.com/institutions/murdoch-university-746">Murdoch University</a></em></p> <p>Home gardens can provide vital habitat for Australian birds. But there’s more to it than just planting certain types of shrubs and flowering trees.</p> <p>After decades of encouragement to include native plants in home gardens, urban environments have come to <a href="https://www.sciencedirect.com/science/article/pii/S2351989423003700">favour certain species</a> and <a href="https://doi.org/10.1111/j.1442-9993.2006.01584.x">neglect others</a> including some of our most loved birds, such as fairy-wrens.</p> <p>Birds that thrive on nectar such as honeyeaters, and bossy birds with bold personalities such as noisy miners, some parrots and magpies, tend to dominate the scene. But it doesn’t have to be this way.</p> <p>We wanted to explore how urban gardens can best support a wider range of Australian birds. <a href="https://link.springer.com/article/10.1007/s10531-025-03011-2">Our new review</a> of research on this topic revealed seven key considerations. These fall into two themes: reducing threats and improving habitat.</p> <p>We found there’s no point doing just the good things (such as plantings) if we don’t stop doing the bad things (such as killing insects, poisoning owls and letting cats hunt). It’s like trying to fill a bucket with a hole in it.</p> <p>So let’s acknowledge the complexity of nature and take a broader approach to attracting birds to our gardens, by ticking off the items on this shopping list.</p> <h2>1. Secure pets</h2> <p>Domestic cats kill <a href="https://www.publish.csiro.au/wr/pdf/WR19174">millions of Australian birds every year</a>. So no matter how innocent your cat looks, it remains a highly evolved predator.</p> <p>The only guaranteed way to protect birds and other wildlife from cats is to keep them contained inside or in purpose-built enclosures, 24 hours a day. You can find out about building your own cat enclosure from <a href="https://agriculture.vic.gov.au/livestock-and-animals/animal-welfare-victoria/cats/enclosures-and-fencing/building-a-cat-enclosure-attached-to-an-existing-structure">government</a> and <a href="https://catiospaces.com/catios-cat-enclosures/cat-behavior-enrichment/build-diy-catio-plan-for-your-cat/">retail</a> experts online.</p> <p>Dogs can also stop birds taking up residence in your garden. The mere <a href="https://doi.org/10.1016/j.landurbplan.2013.10.005">presence of a dog can deter some birds</a>. Keeping dogs contained at night can reduce the level of disturbance to nocturnal birds. But if you really want to attract birds to your garden, you may choose to keep your dog inside more.</p> <h2>2. Avoid using insecticides and outside lights</h2> <p>Many flying and ground-dwelling insects are <a href="https://doi.org/10.1073/pnas.2002549117">in decline</a>. This is bad news for many birds including fairy-wrens, willie wagtails, fantails and robins who rely almost entirely on insects for food. But we can avoid using insecticides or any other form of lethal control such as bug zappers in our own gardens.</p> <p>Ideally, accept insects as a natural part of your garden. Don’t try to deter them, unless they pose a risk to public safety, such as swarming European honeybees or hordes of European wasps. You can also consider favouring native plants that naturally are resisitant to unwanted insect attack.</p> <p>Excess artificial light is also taking a toll on insects. Consider whether you really need to leave that outdoor light on all night. Review your existing outdoor lighting using the <a href="https://darksky.org/resources/guides-and-how-tos/lighting-principles/">five principles for responsible outdoor lighting</a>, ensuring all artificial light is useful, targeted, low-level, controlled and warm-coloured.</p> <h2>3. Stop poisoning raptors</h2> <p>The use of rat poison, especially those labelled as “fast action”, is <a href="https://theconversation.com/rat-poison-is-killing-our-beloved-native-owls-and-tawny-frogmouths-and-thats-the-tip-of-the-iceberg-212184">killing native owls</a> and other <a href="https://doi.org/10.1016/j.scitotenv.2021.147673">birds of prey</a> at an alarming rate due to <a href="https://doi.org/10.1016/j.scitotenv.2018.06.207">secondary poisoning</a>. In other words, raptors are dying after eating rats and mice that have taken the bait.</p> <p>Many countries have regulated the sale and use of these products for this reason, but Australia is lagging behind. So if you “give a hoot” about our owls, <a href="https://kb.rspca.org.au/knowledge-base/what-is-the-most-humane-way-to-kill-pest-rats-and-mice/">switch to snap traps</a>. There are also various other effective, humane and efficient <a href="https://theconversation.com/how-to-control-invasive-rats-and-mice-at-home-without-harming-native-wildlife-180792">options</a> available, including removing unwanted fruit from the ground, keeping sheds tidy, and securing compost bins to keep rodents under control.</p> <h2>4. Prevent window strikes</h2> <p>Birds can fly into windows when they’re unable to differentiate between the glass and the surrounding environment. Strikes may be lethal upon impact or result in injury. A stunned bird is also more vulnerable to predators.</p> <p>In Australia, bird lovers can <a href="https://birdlife.org.au/preventing-bird-strike/#:%7E:text=Why%20do%20birds%20collide%20with,help%20solve%20this%20problem%20too.">reduce the risk</a> by using <a href="https://store.birdlife.org.au/product/anti-collision-bird-stickers/">decals</a> which are decorative stickers intended <a href="https://www.sureguard.com.au/page/birds-eye-view-window-strike-deflector">for windows</a>. Screens, hanging plants or mobiles can also be placed in front of windows to help the birds avoid collisions.</p> <h2>5. Create an inclusive garden</h2> <p>The diversity in Australian birds extends to their diets. Beyond honeyeaters, the nation is home to huge numbers of insectivores, carnivores, seed-eaters and fruit peckers.</p> <p>Australian gardens typically have plenty of bottlebrush and grevilleas, which <a href="https://doi.org/10.1016/j.biocon.2004.06.004">stacks the deck in the bold honeyeaters’ favour</a>. So when buying new garden plants, try catering for a wider variety of bird species.</p> <p>Choose dense shrubs with small white, yellow or blue flowers to attract insects. These bushy plants also make excellent habitat for small birds. Retaining trees ensures our larger birds have nesting sites too.</p> <p>If you get the garden design right, with a variety of plants to suit all tastes, there is <a href="https://birdlife.org.au/a-guide-to-feeding-wild-birds-in-australia/?srsltid=AfmBOooHbf9Du1CarsSg044tVUVFxfBdopOwrOmELrQWcCSdwfKv432v">no need to feed the birds</a>.</p> <h2>6. Encourage insects</h2> <p><a href="https://www.abc.net.au/news/2024-11-09/blue-banded-bee-australian-insect-of-the-year-inaugral-vote/104572938">Native bees</a> and flies play a crucial role in ecosystems, both as pollinators and food for birds.</p> <p>You can provide insects with nesting habitat in the form of insect “hotels”, food (namely flowers and other insects) and safety from pesticides. These <a href="https://doi.org/10.1016/j.biocon.2015.05.003">small gestures can make a huge difference</a>.</p> <h2>7. Water the birds too</h2> <p>With the <a href="https://climatekids.nasa.gov/heat-islands/">urban heat island</a> effect and growing frequency of extreme heat waves, birds are in need of reliable sources of fresh water. Offer this <a href="https://link.springer.com/article/10.1007/s11252-024-01530-4">crucial resource</a> in a water feature such as a bird bath or pond.</p> <h2>Whole neighbourhoods for birds</h2> <p>Your garden has never been more important for birds. Doing your bit in your own backyard can make a visible difference – you will see the birds for yourself. But true conservation gains can only be made when people work together at a larger scale.</p> <p>Why not start a conversation with your neighbour about attracting birds to your garden? Creating one garden for birds is great, but when we start talking about whole neighbourhoods for birds, that’s magic!<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/247561/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/rochelle-steven-22148"><em>Rochelle Steven</em></a><em>, Lecturer in Environmental Management, <a href="https://theconversation.com/institutions/murdoch-university-746">Murdoch University</a> and <a href="https://theconversation.com/profiles/david-newsome-117672">David Newsome</a>, Assoc. Professor of Environmental Science, <a href="https://theconversation.com/institutions/murdoch-university-746">Murdoch University</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/from-securing-pets-to-building-insect-hotels-here-are-7-ways-to-attract-birds-to-your-garden-247561">original article</a>.</em></p> </div>

Home & Garden

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From the bed sheets to the TV remote, a microbiologist reveals the shocking truth about dirt and germs in hotel rooms

<div class="theconversation-article-body"> <p><em><a href="https://theconversation.com/profiles/primrose-freestone-315921">Primrose Freestone</a>, <a href="https://theconversation.com/institutions/university-of-leicester-1053">University of Leicester</a></em></p> <p>For most of us, staying in a hotel room is either something of a necessity – think business travel – or something to look forward to as part of a holiday or wider excursion.</p> <p>But what if I told you there’s a large chance your hotel room, despite how it might appear to the naked eye, <a href="https://www.eurekalert.org/news-releases/922575">isn’t that clean</a>. And even if it’s an expensive room, that doesn’t necessarily mean it’s any less dirty.</p> <p>Indeed, whoever has stayed in your room prior to you will have deposited bacteria, fungi and viruses all over the furniture, carpets, curtains and surfaces. What remains of these germ deposits depends on how efficiently your <a href="http://www.europeancleaningjournal.com/magazine/articles/european-reports/bacteria-that-breed-in-hotel-rooms">room is cleaned</a> by <a href="https://www.today.com/money/hotel-maids-how-much-how-little-do-they-really-clean-1D80287464">hotel staff</a>. And let’s face it, what is considered clean by a hotel might be different to <a href="https://www.huffingtonpost.co.uk/entry/dirty-spots-in-hotel-rooms_n_5ae09906e4b061c0bfa4356d">what you consider clean</a>.</p> <p>Typically, assessment of hotel room cleanliness is based on <a href="https://www.jstor.org/stable/26330308">sight and smell observations</a> –- not on the invisible microbiology of the space, which is where the infection risks reside. So let’s take a deep dive into the world of germs, bugs and viruses to find out what might be lurking where.</p> <h2>It starts at the lift</h2> <p>Before you even enter your room, think of the hotel lift buttons as germ hotspots. They are being pressed all the time by many different people, which can transfer microorganisms onto the button surface, as well back onto the presser’s fingers.</p> <p>Communal door handles can be similar in terms of germ presence unless sanitised regularly. <a href="https://pubmed.ncbi.nlm.nih.gov/25005587/">Wash your hands</a> or use a hand sanitiser after using a handle before you next touch your face or eat or drink.</p> <p>The most common <a href="https://www.rd.com/list/ways-your-hotel-room-could-be-making-you-sick/">infections people pick up</a> from hotel rooms are tummy bugs – diarrhoea and vomiting – along with <a href="https://www.everydayhealth.com/cold-and-flu/surprising-ways-hotels-can-make-you-sick.aspx">respiratory viruses</a>, such as colds and pneumonia, as well as <a href="https://wwwnc.cdc.gov/eid/article/28/3/21-2318_article?ACSTrackingID=USCDC_333-DM72795&amp;ACSTrackingLabel=Latest%20Expedited%20Articles%20-%20Emerging%20Infectious%20Diseases%20Journal%20-%20December%2029%2C%202021&amp;deliveryName=USCDC_333-DM72795">COVID-19</a>, of course.</p> <p><a href="https://ami-journals.onlinelibrary.wiley.com/doi/10.1111/jam.15121">Toilets and bathrooms</a> tend to be cleaned more thoroughly than the rest of a hotel room and are often the least bacteriologically colonised environments.</p> <p>Though if the drinking glass in the bathroom is not disposable, wash it before use (body wash or shampoo are effective dishwashers), as you can never be sure if they’ve been cleaned properly. Bathroom door handles may also be colonised by pathogens from unwashed hands or dirty washcloths.</p> <h2>Beware the remote</h2> <p>The bed, sheets and pillows can also be home to some unwanted visitors. <a href="https://wwwnc.cdc.gov/eid/article/26/9/20-1435_article">A 2020 study</a> found that after a pre-symptomatic COVID-19 patient occupied a hotel room there was significant viral contamination of many surfaces, with levels being particularly high within the sheets, pillow case and quilt cover.</p> <p>While <a href="https://www.rd.com/list/dirty-hotel-room/">sheets and pillowcases</a> may be more likely to be changed between occupants, bedspreads may not, meaning these fabrics may become invisible reservoirs for pathogens – <a href="https://www.indy100.com/science-tech/beds-more-germs-than-toilet">as much as a toilet seat</a>. Though in <a href="https://www.thesun.co.uk/travel/17444370/hotel-sheets-clean-changed-dirty/">some cases</a> <a href="https://www.insideedition.com/investigation-finds-sheets-werent-changed-between-guests-at-some-new-york-hotels-60419">sheets</a> <a href="https://www.frommers.com/tips/health-and-travel-insurance/hotels-dont-always-change-the-sheets-between-guests#:%7E:text=Sheets%20are%20usually%20changed%20between,they%20aren't%20washed%20regularly.">aren’t always changed between guests</a>, so it may be better to just bring your own.</p> <p>Less thought about is what lives on the hotel room desk, bedside table, telephone, kettle, <a href="https://www.nature.com/articles/srep17163?utm_medium=affiliate&amp;utm_source=commission_junction&amp;utm_campaign=CONR_PF018_ECOM_GL_PHSS_ALWYS_DEEPLINK&amp;utm_content=textlink&amp;utm_term=PID100087244&amp;CJEVENT=7cf55981c74311ed82a0034b0a18ba73">coffee machine</a>, light switch or <a href="https://www.cbc.ca/news/canada/hotel-room-tests-uncover-high-levels-of-contamination-1.1160859">TV remote</a> – as these surfaces aren’t always sanitised between occupancies.</p> <p>Viruses such as the <a href="https://www.thesun.co.uk/travel/17444370/hotel-sheets-clean-changed-dirty/">norovirus can live</a> in an infectious form for days on hard surfaces, as can COVID-19 – and the typical time interval between room changeovers is often less than 12 hours.</p> <p>Soft fabric furnishings such as cushions, chairs, curtains and blinds are also difficult to clean and may not be sanitised other than to remove stains between guests, so washing your hands after touching them might be a good idea.</p> <h2>Uninvited guests</h2> <p>If all those germs and dirty surfaces aren’t enough to contend with, there are also bedbugs to think about. These bloodsucking insects are experts at secreting themselves into narrow, small spaces, remaining dormant without feeding for months.</p> <p>Small spaces include the cracks and crevices of luggage, mattresses and bedding. <a href="https://www.cdc.gov/parasites/bedbugs/faqs.html">Bed bugs</a> are widespread throughout Europe, Africa, the US and Asia – and are <a href="https://www.sciencedirect.com/science/article/abs/pii/S0278431920301201">often found in hotels</a>. And just because a room looks and smells clean, doesn’t mean there may not be bed bugs lurking.</p> <p>Fortunately, <a href="https://www.nhs.uk/conditions/bedbugs/">bed bug bites</a> are unlikely to give you a transmissible disease, but the bite areas can become inflamed and infected. For the detection of bedbugs, reddish skin bites and blood spots on sheets are signs of an active infestation (use an antiseptic cream on the bites).</p> <p>Other signs can be found on your mattress, behind the headboard and inside drawers and the wardrobe: brown spots could be remains of faeces, bed bug skins are brownish-silvery looking and live bed bugs are brown coloured and typically one to seven millimetres in length.</p> <p>Inform the hotel if you think there are bed bugs in your room. And to avoid taking them with you when you checkout, carefully clean your luggage and clothes before opening them at home.</p> <p>As higher-status hotels tend to have more frequent room usage, a more expensive room at a five-star hotel does not necessarily mean greater cleanliness, as room cleaning costs reduce profit margins. So wherever you’re staying, take with you a pack of antiseptic wipes and use them on the hard surfaces in your hotel room.</p> <p>Also, wash or sanitise your hands often – especially before you eat or drink anything. And take slippers or thick socks with you so you can avoid walking barefoot on hotel carpets – known to be another <a href="https://www.rd.com/list/dirty-hotel-room/">dirt hotspot</a>. And after all that, enjoy your stay.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/202195/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/primrose-freestone-315921">Primrose Freestone</a>, Senior Lecturer in Clinical Microbiology, <a href="https://theconversation.com/institutions/university-of-leicester-1053">University of Leicester</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/from-the-bed-sheets-to-the-tv-remote-a-microbiologist-reveals-the-shocking-truth-about-dirt-and-germs-in-hotel-rooms-202195">original article</a>.</em></p> </div>

Travel Trouble

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Former William Tyrrell suspect changes story

<p>Paul Savage, an 80-year-old pensioner who was once questioned by detectives over the disappearance of William Tyrrell, has shared a different version of his actions to what he previously told police. </p> <p>Savage told news.com.au's podcast on the case <em>Witness: William Tyrrell</em>, that he spotted part of a child’s Spider-Man costume – matching the one William was famously last seen wearing – a day earlier than he had reported to police.</p> <p>In 2017, detectives ran a covert surveillance operation while Savage was being pursued as a person of interest. At the time, they set up a Spider Man suit on the bushtrack the pensioner walked each day near his Benaroon Dr home. </p> <p>On the first day of the sting, the surveillance team saw him stop and look in the direction of the suit for 12 seconds before continuing on.</p> <p>Detectives believed Savage had seen the suit, but he insisted that he did not see it until the second day it was there, saying: “I’ve never seen it the day before.</p> <p>“Why would I leave it a day and then go down and ring up? Why would I do that?”</p> <p>The 80-year-old has now told news.com.au that he did see part of the suit on the first day, but as it was only the top, he wasn't sure if it was William's and thought to himself “I don’t know about that”, he claimed.</p> <p>On the second day when he said he saw the whole suit, Savage "thought it was probably his [William's]." </p> <p>When asked why he didn't tell police of his sighting on the first day, he told the podcast: “I’ve left it a bit longer than I should have but it will come out eventually.”</p> <p>The podcast also revealed the secret police recordings made inside the pensioner's house, which were previously tendered in court. </p> <p>The police had been listening in to a bug in Savage's home and car for several weeks and continued to use audio surveillance on him until November 2017 following his police interview. </p> <p>Savage, who had lost his wife in his mid 70s, would often speak to himself or appeared to be talking to her. In one of the recordings after the police interview, he was recorded saying: "Make sure you don’t tell anyone, Love,” the court heard.</p> <p>“They’re right after me. Don’t tell anyone, Love. Please, they’re right after me. Sorry,” he continued. </p> <p>At other times he was heard saying: “I couldn’t hurt a kid,” and later “You’re sick. You bastards want to pin it on me. You can’t do your job so you want to pin it on me." </p> <p>Savage, who lives across the road from where William vanished, has never been charged and denies any knowledge of what happened to him. </p> <p>He also told the publication that police had not formally spoken with him after former lead detective Gary Jubelin, who questioned him, was taken off the case. </p> <p>He has never been officially informed whether he is still a person of interest in their investigation. </p> <p><em>Images: news.com.au</em></p>

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Alan Jones once seemed unassailable. What ended it was a peculiarly Sydney story of media, politics and power

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/denis-muller-1865">Denis Muller</a>, <a href="https://theconversation.com/institutions/the-university-of-melbourne-722">The University of Melbourne</a></em></p> <p>For decades it seemed Alan Jones was unassailable.</p> <p>A finding against him of professional misconduct by the Australian Broadcasting Authority (2000); a <a href="https://www.smh.com.au/entertainment/tv-and-radio/tribunal-upholds-that-jones-incited-hatred-20121002-26x8h.html">finding</a> that he incited hatred, serious contempt and severe ridicule of Lebanese Muslims (2009); propositions of violence against two women prime ministers (<a href="https://www.abc.net.au/news/2011-10-20/alan-jones-says-gillard-remark-best-left-unsaid/3579658">2011</a> and <a href="https://www.abc.net.au/news/2020-05-21/alan-jones-breached-rules-in-jacinda-ardern-comment/12271476">2019</a>); verdicts against him and his employer amounting to millions of dollars in defamation actions (most notably <a href="https://www.abc.net.au/news/2018-09-12/alan-jones-defamed-wagners-court-decision-brisbane-qld/10230384">one for $3.75 million</a> in 2018): none of these ended his career.</p> <p>Quite the reverse. Only weeks after the Australian Broadcasting Authority found in its “cash for comments” inquiry that Jones and others had misled their listeners by presenting paid endorsements as editorial opinion, he was hosting an event for then prime minister John Howard.</p> <p>Howard was to become a fixture on the Jones program throughout the 11 years of his prime ministership.</p> <p>The day after the Australian Communications and Media Authority found Jones was likely to have encouraged violence and vilification of Australians of Lebanese and Middle Eastern background, Howard <a href="https://www.theage.com.au/national/jones-wins-friends-in-high-places-20070412-ge4n4f.html">described him</a> as “an outstanding broadcaster”. “I don’t think he’s a person who encourages prejudice in the Australian community, not for one moment, but he is a person who articulates what a lot of people think.”</p> <p>By 2001, Jones had become a kind of on-air policy-maker for the New South Wales government. In November that year, he dined with the then Labor premier, Bob Carr. They discussed a range of government policies, particularly policing. At that time, Jones was a relentless critic of the NSW police.</p> <p>The following week, <a href="https://www.abc.net.au/news/2012-10-01/newton-alan-jones/4288824">Carr dispatched</a> his police minister-designate, Michael Costa, to Jones’s home to discuss policing policy.</p> <p>In 2011 he said Julia Gillard, then Australia’s prime minister, should be taken out to sea and dumped in a chaff bag. In August 2019 he said Scott Morrison, who was then Australia’s prime minister, should “shove a sock” down the throat of his New Zealand counterpart Jacinda Ardern.</p> <p>He was an outspoken climate-change denier, and these grotesqueries were part of his campaign against political recognition of this reality.</p> <figure><iframe src="https://www.youtube.com/embed/Od6I1YbrBoM?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>Jones’s power, which made him so apparently untouchable, came from his weaponising of the microphone for conservative political ends in ways that resonated with his vast and rusted-on audience of largely working-class older people across Sydney’s sprawling western suburbs.</p> <p>These suburbs contain many marginal state and federal electorates where the fates of governments can be decided. Their populations provide fertile ground for seeding by right-wing radio shock jocks, of whom Jones and his rival John Laws were pre-eminent examples.</p> <p>In Australia, this is a peculiarly Sydney phenomenon. It is not seen to the same degree in any other capital city, even though they too have large areas of socioeconomic disadvantage like western Sydney.</p> <p>Why that should be so is a complex question, but there are aspects of Sydney life that mark it out as different. It is really two cities. One is the largely prosperous and scenically dazzling east and north. The other, much larger, consists of dreary tracts of increasingly crowded housing stretching for many kilometres to the west and southwest.</p> <p>In Sydney argot, the inhabitants of these respective worlds are called “silvertails” and “fibros”, the latter referring to the cladding of the homes that proliferated in western Sydney between and after the two world wars.</p> <p>This two-cities effect makes the gap between the “haves” and the “have-nots” highly visible in a way that has no parallel in other Australian capitals. It engenders deep-seated grievance and cynicism, which the likes of Jones, who lives in a multimillion-dollar apartment on Circular Quay, have relentlessly exploited.</p> <p>Jones coined the term “Struggle Street” to encapsulate the hardships of his listeners’ lives.</p> <p>To these powerless people, Jones and Laws gave a voice, and as their audiences grew, prime ministers and premiers courted and feared them.</p> <p>In the end, Jones’s impregnability was breached by not the power elite turning on one of their own, but by the journalism of a redoubtably tenacious Sydney Morning Herald investigative reporter, Kate McClymont.</p> <p>In December 2023, <a href="https://www.smh.com.au/national/he-d-go-the-grope-alan-jones-accused-of-indecently-assaulting-young-men-20231205-p5epai.html">she claimed</a> Jones had used his position of power, first as a teacher and later as the country’s top-rating radio broadcaster, to allegedly prey on a number of young men.</p> <p>In response to McClymont’s work, the NSW police set up Strike Force Bonnefin, run by the State Crime Command’s Child Abuse Squad, to conduct an investigation into Jones.</p> <figure><iframe src="https://www.youtube.com/embed/0ExkpCtfmA8?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>On November 18 2024, Jones was arrested at his Circular Quay home and charged initially with 24 sexual offences against eight males. The following day, two <a href="https://www.abc.net.au/news/2024-11-19/alan-jones-charged-with-additional-offences-nsw-police/104617680">additional charges</a> were laid involving a ninth male.</p> <p>Through his lawyers, Jones has denied the charges and was bailed to appear in Sydney’s Downing Centre Local Court on December 18. He <a href="https://www.smh.com.au/national/alan-jones-arrested-over-allegations-he-indecently-assaulted-young-men-20241118-p5krdu.html">was ordered</a> to surrender his passport and not to contact or harass the alleged victims.</p> <p>The charges relate to offences alleged to have been committed by Jones between 2001 and 2019, the youngest alleged victim being 17 at the time.</p> <p>Those dates coincide almost exactly with Jones’s most influential years, from 2002 to 2020.</p> <p>McClymont <a href="https://www.smh.com.au/national/a-stunning-development-kate-mcclymont-on-alan-jones-arrest-and-what-s-next-20241118-p5krln.html">has spoken</a> about the reluctance of some of her interviewees to speak, for fear of what Jones might do: "People were too afraid to take on Alan Jones. Once a couple of people came forward, and some people were happy to be publicly named, that gave confidence for other people to come forward.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/243942/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" />"</p> <p><a href="https://theconversation.com/profiles/denis-muller-1865"><em>Denis Muller</em></a><em>, Senior Research Fellow, Centre for Advancing Journalism, <a href="https://theconversation.com/institutions/the-university-of-melbourne-722">The University of Melbourne</a></em></p> <p><em>Image credits: Getty Images</em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/alan-jones-once-seemed-unassailable-what-ended-it-was-a-peculiarly-sydney-story-of-media-politics-and-power-243942">original article</a>.</em></p> </div>

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Readers response: What was the worst hotel experience you had?

<p>We asked our readers to share their stories of the worst hotel experience that have endured while on holiday, and the response was overwhelming. Here's what they said. </p> <p><strong>Deedee Cullum</strong> - At a 5 star in Beijing. Arrived from the airport after 1am. Let into the room to find it occupied with someone having a bath. Instead of changing our room we waited in the lobby for 1 and 1/2 hours while they changed to the correct room and cleaned ours. The wet towels were neatly folded on the towel rack and the used soap was on the basin. When I turned the bedside light on I got a shock. To be fair management were most apologetic and gave us free dining in their top restaurant for the 4 days we were there. It was a few years ago but never forgotten.</p> <p><strong>Bruce Hopkins</strong> - I stopped at a Hotel in Hobart, arrived in the afternoon, checked out the next day, the whole time I stopped there, I never saw anyone on reception or any staff at all. Creepiest hotel I stayed in.</p> <p><strong>Carol Henwood</strong> - When we went to have a shower, and the towels disintegrated! The shower had black mould in all the corners. The carpet was so sticky, we kept our shoes on.  We slept on top of the bed as the sheets were crumpled and smelly. What a night.</p> <p><strong>Sheila Kell </strong>- When my eldest son was about 2 years old we took a holiday to Shute Harbour in QLD and in middle of night we heard lots of scratching so turned on light and sat up in bed and there were hundreds of field mice crawling up walls and back of bed. They apparently were having a plague, but we dressed and left. Couldn't sleep in that motel.</p> <p><strong>Christine Warner</strong> - A country pub only option one night. Our room has no lock on the door, and there were gaps in the floorboards so we could see straight down to the bar where it was very noisy. We had already been warned of people breaking in to hotel and motel rooms in that region, so we slept in the car and returned to the room in the morning for a shower.</p> <p><strong>Helen Wilson</strong> - In Singapore, they gave us a “free” breakfast while someone rummaged through our belongings and took stuff.</p> <p><em>Image credits: Shutterstock </em></p> <p> </p>

Travel Trouble

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Bindi Irwin's glam hotel receives huge award

<p>A Queensland hotel owned by Bindi Irwin has been named the World's Best Nature Hotel for 2024. </p> <p>The Crocodile Hunter Lodge, located in Beerwah on the Sunshine Coast, was given the honour at the Boutique Hotel Club Awards, which features the finest boutique hotels from across the world. </p> <p>Winners were announced across 18 categories, with 500-vetted nominees from 80 countries globally. </p> <p>The Crocodile Hunter Lodge is named after Bindi's father, the late Steve Irwin, who as known as the original Crocodile hunter capturing the attention of audiences worldwide. </p> <p>Judges commented that the property "really feels like you're entering into relaxation mode."</p> <p>Speaking of the huge win, Bindi said she and her team were "honoured" to receive the recognition for  their commitment to an exceptional guest experience.</p> <p>"These awards showcase our dedication to providing extraordinary accommodation at The Crocodile Hunter Lodge, where guests can immerse themselves in the natural world, allowing them to reconnect with nature and one another," she said.</p> <p>The Boutique Hotel Club's panel of experts hand-picked a selection of destinations all around the world. They quality test over 400 gold standards of hospitality excellence to find exceptional stays. </p> <p>The title of the World's Best Boutique Hotel went to Akademie Street Boutique Hotel in Franschhoek, South Africa.</p> <p><em>Images: Nine/ Bindi Irwin</em></p>

Domestic Travel

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Hotel booking sites actually make it hard to get cheap deals, but there’s a way around it

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/peter-martin-682709">Peter Martin</a>, <a href="https://theconversation.com/institutions/crawford-school-of-public-policy-australian-national-university-3292">Crawford School of Public Policy, Australian National University</a></em></p> <p>Booking a place to stay on holidays has become a reflex action.</p> <p>The first thing many of us do is open a site such as <a href="https://www.wotif.com/">Wotif</a>, <a href="https://au.hotels.com/?locale=en_AU">Hotels.com</a> or <a href="https://www.trivago.com.au/">trivago</a> (all of which are these days owned by the US firm <a href="https://www.accc.gov.au/media-release/accc-will-not-oppose-expedia%E2%80%99s-proposed-acquisition-of-wotif">Expedia</a>), or their only big competitor, <a href="https://www.booking.com/">Booking.com</a> from the Netherlands.</p> <p>Checking what rooms are available – anywhere – is wonderfully easy, as is booking, at what usually seems to be the lowest available price.</p> <p>But Australia’s Assistant Competition Minister Andrew Leigh is concerned there might be a reason the price seems to be the lowest available. It might be an <a href="https://ministers.treasury.gov.au/ministers/andrew-leigh-2022/media-releases/supporting-tourism-and-accommodation-providers-set-their">agreement not to compete</a>, or the fear of reprisals against hotel owners who offer better prices.</p> <h2>Agreements to not compete</h2> <p>Leigh has asked the treasury to investigate, and if that’s what it finds, it may be the booking sites have the perverse effect of keeping prices high, especially when the substantial fees they charge hotels are taken into account.</p> <p>For now, the treasury is seeking information. It has set a deadline of <a href="https://treasury.gov.au/consultation/c2022-338978">January 6</a> for hotel operators and booking sites to tell it:</p> <ul> <li> <p>the typical fees charged by online booking platforms</p> </li> <li> <p>the details of any agreements not to compete on price</p> </li> <li> <p>whether hotels that try to compete get ranked lower on booking sites.</p> </li> </ul> <p>What’s likely to come out of it is a ban on so-called price-parity clauses that prevent discounting, or a ban on “algorithmic punishment,” whereby hotels that do discount get pushed way down the rankings on the sites.</p> <p>But in the meantime, there are things we can do to get better prices, and they’ll help more broadly, as I’ll explain.</p> <h2>Flight Centre precedent</h2> <figure class="align-right zoomable"></figure> <p>Back in 2018, in a case that went all the way to the High Court, the Australian Competition and Consumer Commission (ACCC) forced <a href="https://www.accc.gov.au/media-release/flight-centre-ordered-to-pay-125-million-in-penalties">Flight Centre</a> to pay a penalty of A$12.5 million for attempting to induce airlines not to undercut it on ticket prices.</p> <p>That the ACCC eventually won the case might be an indication price-parity clauses are already illegal under Australian law. But it’s a difficult law to enforce. This is why the treasury is considering special legislation of the kind in force in France, Austria, Italy and Belgium.</p> <p>The ACCC has known for some time that Expedia and Booking.com have included clauses in their contracts preventing hotels offering the same room for any less than they do, even directly.</p> <p>Rather than take the big two to court, in 2016 the ACCC “reached agreement” with them to delete the clauses that prevented hotels offering better deals <a href="https://www.accc.gov.au/media-release/expedia-and-bookingcom-agree-to-reinvigorate-price-competition-by-amending-contracts-with-australian-hotels">face-to-face</a>.</p> <h2>The concession that conceded little</h2> <p>From then on, hotels were able to offer better deals than the sites over the phone or in person, but not on their own websites. Given we are less and less likely to walk in off the street or even use the phone to book a hotel, it wasn’t much of a concession.</p> <p>Then, in 2019, with the Commission under renewed pressure from hotel owners for another investigation, Expedia (but not Booking.com) reportedly <a href="https://www.smartcompany.com.au/business-advice/competition/expedia-allow-hotels-undercut-prices-online/">waived</a> the rest of the clauses, giving hotel owners the apparent freedom to advertise cheaper prices wherever they liked including on their own sites without fear of retribution.</p> <p>Except several appear to fear retribution, and very few seem to have jumped at the opportunity.</p> <h2>Algorithmic punishment</h2> <p>An Expedia spokesman gave an indication of what might be in store when he was quoted as saying a hotel that undercut Expedia might “find itself ranked <a href="https://www.smartcompany.com.au/business-advice/competition/expedia-allow-hotels-undercut-prices-online/">below its competitors</a>, just as it would if it had worse reviews or fewer high-quality pictures of its property”.</p> <p>Being ranked at the bottom of a site is much the same as not being ranked at all, something Leigh refers to as “algorithmic punishment”.</p> <p>It’s not at all clear the present law prevents it, which is why Leigh is open to the idea of legislating against it.</p> <p>Although you and I may not often think about what hotels are paying to be booked through sites such as Wotif and Booking.com, and although what’s charged to the hotel isn’t publicised, it appeard to be a large chunk of the cost of providing the room.</p> <p>One figure quoted is <a href="https://www.smartcompany.com.au/industries/tourism/online-travel-booking-fed-up-small-businesses-call-accc-action/">20%</a>. Leigh says hotel owners have told him the fees are in the “<a href="https://ministers.treasury.gov.au/ministers/andrew-leigh-2022/transcripts/interview-geraldine-doogue-abc-saturday-extra">double digits</a>”, something he says is quite a lot when you consider the sites don’t need to clean the toilets, change the sheets or help on the front desk.</p> <h2>‘Chokepoint capitalism’</h2> <p>What this seems to mean (the treasury will find out) is almost all bookings are more expensive than they need to be because firms that sit at the “<a href="https://theconversation.com/chokepoint-capitalism-why-well-all-lose-unless-we-stop-amazon-spotify-and-other-platforms-squeezing-cash-from-creators-194069">chokepoint</a>” between buyers and sellers are squeezing sellers.</p> <p>A hotel could always abandon the sites and offer much cheaper prices, but for a while – perhaps forever – it will be much harder to find.</p> <p>In their defence, the operators of the platforms might say they need to get the best offers from hotels in order to make it worthwhile for the operators to invest in their sites, an argument the treasury is inviting them to put.</p> <p>In the meantime, with some hotels reluctant to put their best rates on their websites, but with them perfectly able to offer better rates over the phone, there’s a fairly simple way we can all get a better deal – and help fix the broader problem by weight of numbers.</p> <p>If we look up the best deal wherever we want online, and then phone and ask for a better one (or a better room), we might well find we get it. We might be saving the owner a lot of money.</p> <p>Leigh reckons the more we do ring up, the more the sites might feel pressure to discount their own fees, helping bring prices down even before he starts to think about writing legislation.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/196460/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/peter-martin-682709"><em>Peter Martin</em></a><em>, Visiting Fellow, <a href="https://theconversation.com/institutions/crawford-school-of-public-policy-australian-national-university-3292">Crawford School of Public Policy, Australian National University</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/hotel-booking-sites-actually-make-it-hard-to-get-cheap-deals-but-theres-a-way-around-it-196460">original article</a>.</em></p> </div>

Travel Trouble

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Filling the silences in family stories − how to think like a historian to uncover your family’s narrative

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/andrea-kaston-tange-1417052">Andrea Kaston Tange</a>, <a href="https://theconversation.com/institutions/macalester-college-2632">Macalester College</a></em></p> <p>Great-grandmothers. We all have them. But most of us will never know them except through glimpses of fading bits of paper: sepia photographs, recipe cards, letters in handwriting traced by a fountain pen dispensing cocoa-colored ink.</p> <p>What does it take to build coherent stories out of such tantalizing fragments of lives? I face this question routinely in my career as a <a href="https://www.macalester.edu/english/facultystaff/andreakastontange/">professor of 19th-century literature and culture</a>. Recently, I’ve turned that experience to writing a book about my own family.</p> <p>When I inherited my great-grandmother’s diary, a repurposed teacher’s planner in which she chronicled the family’s 1926 move from Michigan to Miami, I found a wedding portrait tucked inside. The angled profile showcases her youthful skin and a dress too elaborate for a Midwestern schoolteacher’s daily wear. It is easy to imagine that she took pleasure in inscribing her new name on the picture’s reverse: Faith Avery.</p> <p>I stared at her beautiful image for years, as if details of her satin gown could explain why a woman widowed in 1918 would, for the rest of her life, refuse to admit to having had that first husband and yet carefully preserve this portrait.</p> <p>And then, because archives have been at the center of my scholarly work, I turned to research. I located marriage records and draft cards, pored over maps, found family members in censuses and obituaries. Within those documents lay answers both surprising and poignant.</p> <p>What did I look for? How might anyone with a half-told family story begin to uncover more truths? And what does it take to make sense of them?</p> <h2>The digging</h2> <p>Questions that begin with “why” can rarely be answered easily. Researchers thus often prefer to start with “who” and “when” and “how,” locating a person in one spot and then tracing them through time. This adventure down a rabbit hole follows a method.</p> <p>Make a list of unknowns. These may be facts or enticing tidbits of incomplete family lore. My mother, trying to be helpful, told me things like, “Faith always said there was a horse thief in the family, but she was too mortified to reveal his name” and “I think Aunt Harriette (Faith’s sister) was married once briefly.”</p> <p>Do precise, not general, searches. Typing “horse thief Avery” into Google yields nothing useful, but many other sources contain rich information about old-fashioned exploits. The New York Public Library’s <a href="https://www.nypl.org/blog/2019/03/25/genealogy-guide-books">guide for family research</a> introduces some options. The <a href="https://www.loc.gov/pictures/">Library of Congress print and photograph collection</a> can also help you envision your ancestors’ world. Physical libraries contain historic photographs, maps, local records and digitized newspapers not available online. Historical societies and state universities typically allow free, in-person use of their collections.</p> <p>Know that sometimes you will fail and need to change course. I spent several days looking for the horse thief to no avail, much to my mother’s disappointment. But when I turned to Aunt Harriette’s marriage, I found a character no less fascinating, one I now think of as “Four Wives Frank.”</p> <p>Read old documents knowing they were produced by a patchwork of individuals who took information on trust. The handwritten birth, death, marriage and <a href="https://www.archives.gov/research/census/about">census records</a> of past centuries relied on self-reported data that required no verification. They can be plagued by carelessness in the name of efficiency.</p> <p>One hurried census-taker recorded Faith’s mother Cara as “Cora,” another renamed her brother Horace “Harris.” Frank offered up a variety of birth years, countries of origin and maiden names for his mother as he worked his way west. He must have been charming. Who but a charming man could have convinced woman after woman to marry him, each thinking she was, at most, his second wife? Marriage register officers and census-takers, not to mention his trail of brides, were none the wiser.</p> <p>Which leads me to this: Cross-check information. I knew I had the right Frank because he had the same three sons in multiple records. Inconsistencies across those records, in conjunction with the trajectory of his life, made this conclusion inevitable: The man purposefully reinvented himself.</p> <h2>The assembly</h2> <p>My academic work has taught me that most <a href="https://doi.org/10.2979/victorianstudies.63.2.02">archival answers lead to more questions</a>. As a result, I expect multiple phases of collecting. I gathered everything I could find about Faith’s early life, in hopes something might explain her reticence about her first marriage. As her story emerged, I periodically hit holes in the narrative that sent me back for more digging.</p> <p>Understanding people is easier if you are familiar with their world. For background, I read histories of Miami in the 1920s and researched details in Faith’s diary that might reveal her personality or motivations. Exploring her reading lists showed me a woman who enjoyed popular entertainment, such as 1926’s blockbuster “<a href="https://www.imdb.com/title/tt0016598/">Aloma of the South Seas</a>.” Primers of <a href="https://libraryguides.missouri.edu/pricesandwages/1920-1929">1920s wages and prices</a> explained the family’s economic worries.</p> <p>As I got to know Faith, I revisited documents with new questions. To figure out whether Harriette’s husband Frank had anything to do with Faith, I made timelines for both sisters. To ponder the emotional underpinnings of those events, I reread Faith’s diary, paying particular attention to entries about Harriette and about Faith’s second husband.</p> <p>Because every pile of documents contains multiple stories, the key to a coherent narrative is locating a through line that addresses the biggest conundrums while identifying the tangents. I let go of the horse thief.</p> <h2>The results</h2> <p>The detective-style plots of what I call “<a href="https://www.writersdigest.com/be-inspired/lilly-dancyger-memoir-as-detective-novel">investigative memoir</a>” may inspire you to do your own family research. Genealogy sites such as <a href="https://www.ancestry.com/">Ancestry.com</a> and <a href="https://www.familysearch.org/en/united-states/">FamilySearch.org</a> can help.</p> <p>But it’s worth remembering that secondary reading will add richness to any family story. And local librarians are extraordinary at helping patrons navigate the search process.</p> <p>Improbable as it might seem, Four Wives Frank helped me understand the extent of Faith’s secrets and that she harbored them in hopes that her children’s lives would be easier. Such self-sacrifices are common for mothers. And yet, their particulars are as individual as the faintly silvered portrait of the soft young woman who married Harold Avery in 1911, and whose story requires an entire book to tell properly.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/234341/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/andrea-kaston-tange-1417052">Andrea Kaston Tange</a>, Professor of English, <a href="https://theconversation.com/institutions/macalester-college-2632">Macalester College</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/filling-the-silences-in-family-stories-how-to-think-like-a-historian-to-uncover-your-familys-narrative-234341">original article</a>.</em></p> </div>

Family & Pets

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The good, the bad and the awful – how businesses reacts to online reviews

<div class="theconversation-article-body"> <p><em><a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a></em></p> <p>Every day travellers across the globe are flocking to popular destinations, eager to relax and create memories.</p> <p>Alongside packing and planning, many turn to online reviews to choose the perfect hotel, restaurant, or activity. These reviews, often shared enthusiastically or with a hint of frustration, play a key role in shaping our experiences. But what happens to these reviews once they are posted? Do businesses truly read them, and if so, do they make changes based on customer feedback?</p> <p>The short answer is yes, businesses do read reviews and often act on them. In fact, for many, it’s a crucial part of their <a href="https://www.sciencedirect.com/science/article/abs/pii/S004016252100384X">customer engagement strategy</a>. Reviews offer a treasure trove of insights, from customer satisfaction and service quality to product usability and pricing perceptions. But beyond the numbers and star ratings, reviews provide a story of the customer experience that can highlight strengths and reveal weaknesses.</p> <p>Businesses, particularly in competitive industries like hospitality, often have dedicated teams or <a href="https://broadly.com/blog/reputation-management-tools/">software tools</a> to monitor reviews across platforms like Tripadvisor, Google, and Yelp. These tools can aggregate reviews, analyse sentiments, and even benchmark against competitors.</p> <p>For example, a hotel chain may use these insights to identify common themes in guest feedback, such as complaints about check-in delays or praises for room cleanliness. By doing so, they can prioritise issues and respond effectively.</p> <p>However, reading reviews is just the beginning. The real value lies in how businesses respond to them, and whether they take actionable steps to address the feedback. In many cases, customer reviews have become catalysts for change. For instance, a recurring complaint about outdated decor might prompt a hotel to refurbish its rooms. Similarly, consistent praise for a friendly staff member can lead to rewards or recognition programmes, boosting employee morale and enhancing the overall guest experience.</p> <p><a href="https://ieeexplore.ieee.org/document/10614398">Some businesses</a> go a step further by engaging directly with reviewers. This engagement can take various forms, from public responses thanking customers for their feedback to private messages addressing specific concerns. <a href="https://www.emerald.com/insight/content/doi/10.1108/ITP-09-2018-0415/full/html">Such interactions</a> not only show that a business values its customers, but also humanises the brand, fostering trust and loyalty. A well-handled response to a negative review can even turn a dissatisfied customer into a loyal advocate.</p> <h2>The role of negative reviews</h2> <p>Negative reviews, while often dreaded by businesses, are an essential component of the feedback process. They provide honest, often blunt insights into what went wrong and where improvements are needed. For instance, during the holiday season, a restaurant might receive complaints about long wait times or underwhelming festive menus. Instead of viewing these reviews as setbacks, savvy businesses see them as opportunities to refine their offerings and enhance customer satisfaction.</p> <p>In some cases, businesses have <a href="https://ieeexplore.ieee.org/document/10614398">used negative reviews</a> as a springboard for innovation. A restaurant receiving feedback about limited vegetarian options might introduce new menu items, attracting a broader clientele and boosting sales. Similarly, a hotel criticised for lack of amenities might invest in additional facilities, improving its appeal and competitiveness.</p> <p>As technology evolves, the landscape of customer reviews and business responses is also changing. The rise of artificial intelligence and machine learning that uses algorithms has made it easier for businesses to analyse vast amounts of feedback and identify trends quickly. This capability allows for more proactive responses, with businesses anticipating issues before they become widespread problems.</p> <p>Moreover, the increasing use of video and photo reviews adds a new dimension to customer feedback. <a href="https://www.emerald.com/insight/content/doi/10.1108/JPBM-01-2019-2194/full/html?casa_token=adZDhhc3f0IAAAAA:7jPn1_y31gfB4BjJjLdl8QnnFixO3XCEOKbtemd0N2vhh_UCEHa1vjisRj3X3K1iw7UIRL1yylJGN6CCqPbW1Bs4CoSto1x0M1ntb_RtD7z-ZXHzj7Q">Visual reviews</a> can provide a more vivid portrayal of experiences, from showcasing a beautifully plated dish to highlighting a less-than-sparkling pool.</p> <p>Businesses are adapting to this trend by incorporating user-generated content into their marketing strategies, showcasing real-life customer experiences to attract new clients.</p> <p>However, the rise of fake reviews is a growing concern. In 2023, the popular travel website Tripadvisor <a href="https://www.tripadvisor.com/TransparencyReport2023#group-section-Fake-Reviews-HZjJZOxSZ4">saw an overwhelming influx</a> of user-generated content, with over 30 million reviews, however, amid this vast pool of feedback, 1.3 million reviews were flagged as fraudulent and subsequently removed.</p> <p>In the end, customer reviews are not just fleeting opinions left in the digital atmosphere. They are valuable conversations between businesses and their customers. For businesses, reviews offer an opportunity to understand their clients’ needs, address concerns, and celebrate successes. That is why businesses like <a href="https://www.aboutamazon.com/news/policy-news-views/how-ai-spots-fake-reviews-amazon">Amazon are using AI</a> to manage the reviews.</p> <p>By reading, responding, and, most importantly, acting on reviews, businesses can foster a loyal customer base and continually improve their offerings. So, the next time you leave a review, remember that someone is listening, and your words may just be the catalyst for positive change.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/236194/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, Lecturer in Digital Marketing, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, AI Strategist and Professor of Digital Strategy, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, Professor of Strategy and Economic Organisation, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/the-good-the-bad-and-the-awful-how-business-reacts-to-online-reviews-236194">original article</a>.</em></p> </div>

Travel Trouble

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Jon Bon Jovi praised for talking woman off bridge

<p><strong><em>Content warning: This article contains mentions of suicide.</em></strong></p> <p>Jon Bon Jovi has helped to persuade a woman standing on the ledge of a bridge in Nashville to come back over the railing, likely saving her life. </p> <p>The Metro Nashville Police Department revealed that the encounter happened on Tuesday night on the Seigenthaler Pedestrian Bridge. </p> <p>The rock star was filming a music video for his song <em>The People's House </em>on the bridge, when he spotted the woman on the ledge, according to the <em>New York Post</em>. </p> <p>Surveillance footage shared by the city's police department on X showed the singer approaching the woman, alongside another bystander and not long after they helped pull her over the railing and away from danger. </p> <p>After the woman was safe, she and Bon Jovi hugged. </p> <p>"A shout out to @jonbonjovi &amp; his team for helping a woman on the Seigenthaler Ped Bridge Tue night," the Metro Nashville Police Department shared on X.</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">A shout out to <a href="https://twitter.com/jonbonjovi?ref_src=twsrc%5Etfw">@jonbonjovi</a> &amp; his team for helping a woman on the Seigenthaler Ped Bridge Tue night. Bon Jovi helped persuade her to come off the ledge over the Cumberland River to safety. "It takes all of us to help keep each other safe,"--Chief John Drake <a href="https://t.co/1YejKJ2WgM">https://t.co/1YejKJ2WgM</a></p> <p>— Metro Nashville PD (@MNPDNashville) <a href="https://twitter.com/MNPDNashville/status/1833970989354348832?ref_src=twsrc%5Etfw">September 11, 2024</a></p></blockquote> <p>"Bon Jovi helped persuade her to come off the ledge over the Cumberland River to safety. 'It takes all of us to help keep each other safe,'--Chief John Drake."</p> <p>The bridge was completely open to the public at the time Bon Jovi was filming his music video. </p> <p>While the singer told The Post that he won't be making any public comments out of respect for the person and their privacy, another source told them that Bon Jovi did what any person who found themselves in that situation would've done. </p> <p><em>Images: Metropolitan Nashville Police Department</em></p> <p> </p>

Caring

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Expert reveals why you shouldn’t use hotel hair dryers

<p dir="ltr">An expert has shared why you should avoid using hair dryers that are provided in hotels. </p> <p dir="ltr">Many travellers rely on these handy devices that are often found in bathroom drawers in hotels, instead of packing your own hair dryer that can often take up valuable luggage space. </p> <p dir="ltr">However, trichologist Jacqui McIntosh, who focuses on diseases related to the scalp and hair, said travellers should avoid these appliances at all costs. </p> <p dir="ltr">According to the expert, there's a high chance there are bacteria and germs lurking inside the hair dryer that have been passed between hotel guests.</p> <p dir="ltr">"Using a hairdryer riddled with bacteria and germs does pose health risks and can be detrimental to your hair health," she told <em>The Mirror</em>. </p> <p dir="ltr">McIntosh says when the microorganisms inside a hairdryer make their way onto your hair and scalp, "they can spark infections and irritations, disrupting your hair follicles and slowing down healthy growth."</p> <p dir="ltr">Even without the worry of bacteria and germs, there's a chance of dust and mould lurking inside the appliance, which she says are "troublemakers for your scalp".</p> <p dir="ltr">"Neglected hair dryers are time bombs waiting to go off. Debris buildup inside the device spells overheating, increasing the risk of singeing your hair or scalp," she explained.</p> <p dir="ltr">McIntosh also clarified that, as pointed out in a 2009 study, hairdryers are one of the handful of items that are missed by hotel cleaning staff, so next time you’re staying in a hotel, probably best to bring your own hair dryer. </p> <p dir="ltr"><em>Image credits: Shutterstock </em></p> <p> </p>

Travel Trouble

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Motive and cause of death revealed after six found dead in luxury hotel

<p>Six people found dead in a luxury hotel room in central Bangkok are believed to have died due to poisoning, according to Thai police. </p> <p>Authorities shared photo of the teacups found in the room on the fifth floor of the hotel, revealing they found traces of cyanide in the cups. </p> <p>The bodies of two American and four Vietnamese nationals were found by hotel staff on Tuesday evening, after staff entered the room to inform them it was past check out time. </p> <p>The group, made up of three men and three women aged between 37 and 56, likely drank from tea and coffee cups laced with cyanide following a dispute linked to bad investments, Thai police said on Wednesday.</p> <p>Photos of the crime scene released by authorities show a lack of struggle and violence, instead showing bodies scattered around the room among plates of untouched food, and two thermos flasks and cups.</p> <p>Initial examinations revealed the presence of cyanide in six cups, according to police.</p> <p>“The mouths and nails on all the bodies turned purple, showing a lack of air could be a joint reason of the cause of the death,” forensic doctor Kornkiat Vongpaisarnsin, told a press conference at the Chulalongkorn University.</p> <p>“We presume they all died from cyanide which causes a lack of air in some organs,” he added.</p> <p>Authorities initially said they were searching for a seventh person who was part of the hotel booking, but on Wednesday they dismissed this line of inquiry, saying they believe one of the dead people poisoned the others with the deadly fast-acting chemical cyanide.</p> <p>“We are convinced that one of the six people found dead committed this crime,” said Noppasil Poonsawas, a deputy commander of Bangkok police.</p> <p>That person, police said, had ordered the food and tea to the room and “looked under stress” when staff arrived.</p> <p>After conducting interviews with hotel staff, Noppasin said one of the members of the group was alone in the room when the food arrived and was later joined by the other guests.</p> <p>He added that the incident was likely linked to a “personal matter” and not related to organised crime as interviews carried out with relatives of the dead indicated a dispute over debt.</p> <p>“One of the relatives said one of the deceased was an investment agent and all (the deceased) invested, but the business was not going as expected. They made an appointment to discuss the matter in Thailand,” Noppasin said.</p> <p>Police believe that the woman who poisoned the group did so after she accrued huge debts related to an investment in a hospital in Japan, according to police sources cited by Vietnamese media. </p> <p>She had allegedly convinced a married couple and two other victims among the dead to pour funds into the project, but they had reportedly lost roughly $280,000 AUD as a result. </p> <p>Tran Dinh Dung, the father of one of the victims, said his 37-year-old son was due to return to Vietnam last Sunday.</p> <p>“I kept calling him but couldn’t get through so I was very worried, but I didn’t expect him to die in Thailand,” Dung said in an interview with Vietnam’s Thanh Nien newspaper.</p> <p>“Phu’s mother has fainted countless times, she could not bear this shock,” he said.</p> <p><em>Image credits: AFP/Anusak Laowilas/NurPhoto/Shutterstock Editorial</em></p>

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Six people found dead in luxury hotel

<p>A disturbing theory has emerged after six people were found dead in a luxury hotel room in central Bangkok. </p> <p>According to Bangkok’s Metropolitan Police commissioner Thiti Saengsawang, hotel staff at the Grand Hyatt Erawan discovered the bodies of six people in a fifth-floor room after they missed check out time by more than 24 hours.</p> <p>After concluding that the incident did not appear to be a robbery and none of the bodies showed any signs of physical violence, Thai Police are exploring the possibility that the people were poisoned.</p> <p>Police shared that they "needed to find out the motives", and that the deaths were the result of a "killing", not a suicide.</p> <p>Authorities conformed they are investigating the potential poisoning after Thiti said cups with traces of a white powder were located in the room, along with untouched food that had been ordered earlier.</p> <p>As police continue their investigation into the shocking deaths, they are currently searching for a seventh person who was part of the hotel booking and is now a possible suspect.</p> <p>Two of the dead were US citizens of Vietnamese background, while the other four were Vietnamese nationals.</p> <p>Thiti said police believe one member of the group had tried to reach the door to escape but fell and died before they could get there.</p> <p>The Thai government issued a statement after the killings, with Thai Prime Minister Srettha Thavisin saying, "There were no signs of a struggle," adding, "We need to conduct an autopsy."</p> <p>He also "ordered all agencies to urgently take action to avoid impact on tourism,” given that the luxury hotel is situated in a popular tourist area.</p> <p><em>Image credits: BBC / Royal Thai Police </em></p>

Travel Trouble

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10 tips for a better night’s sleep in a hotel room

<p>From noisy neighbours to unbearable bedding, a good night’s sleep in a hotel room can be hard to come by. Here are 10 tips to help you get decent shut eye.</p> <p><strong>1. Book a room midway down a hallway</strong></p> <p>This is generally the quietest part of the floor, way from ice and wending machines, laundry facilities, exits, closets and any other places where sudden noises might occur.</p> <p><strong>2. Try to avoid rooms facing a pool</strong></p> <p>While the view is something to admire, pools can also be the sight of noise generating late-night gathering and any sounds generally echo loudly off the water.</p> <p><strong>3. Inquire at the front desk about pillow options</strong></p> <p>If the wrong pillow gives you back or neck pain have a chat to the front desk when checking in. Most hotels stock pillows of varying firmness, and can offer a better fit.</p> <p><strong>4. Pack earplugs and eyeshades</strong></p> <p>When you’re struggling to get to sleep the tiniest noise or ray of light can end up being a huge distraction. Nip this in the bud by packing earplugs and eyeshades.</p> <p><strong>5. Turn your mobile phone off</strong></p> <p>Mobile notifications can be a huge distraction (particularly when they’re coming from friends and family in different time zones). Turn your phone off, and enjoy the bliss. </p> <p><strong>6. Make use of your ‘do not disturb’ sign</strong></p> <p>If you’re planning to sleep in make sure you put your ‘do not disturb’ sign on the outside doorknob, otherwise you might get a rude awakening from a housekeeper.</p> <p><strong>7. Report any noises immediately</strong></p> <p>Sometimes a quick pound of the wall will quiet down a noisy neighbour, but this doesn’t always work. If the people in the room next to you won’t keep quiet, make sure you let the front desk know and they can take the necessary actions.</p> <p><strong>8. Adjust the room temperature</strong></p> <p>Most people sleep better in a cooler room, so make sure you adjust the temperature to whatever is the best fit for you to get sleep. Even just opening the window a tiny little crack can make a big difference in terms of your overall comfort levels.</p> <p><strong>9. Ask the front desk about blackout shades</strong></p> <p>Particularly if you’re staying in a city that’s full of lights, noises and distractions, blackout shades can provide you with a level of peace and comfort that will help you sleep.</p> <p><strong>10. Consider bringing your own sheets</strong></p> <p>Particularly if you’ve got skin sensitives, it’s generally a good idea to bring your own sheets (if you’ve got enough space). The familiar scent and feel will really help you sleep.</p> <p><em>Image credits: Shutterstock</em></p>

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