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Teen charged after allegedly trying to board Jetstar flight with a gun

A 17-year-old has been arrested after he allegedly attempted to board a Jetstar flight at Avalon Airport armed with a gun. The incident occurred around 2.20pm on Thursday, and it is believed that the teenager from Ballarat hid in his car before cutting a hole through a fence around the airport’s perimeter. The teenager wore a high-vis jacket and tool belt, and reportedly told crew members that he was there to carry out maintenance work. Crew members and passengers managed to detain the teenager near the front door of the plane, after passenger Barry Clark noticed the teenager was carrying a shotgun and detained the boy in a headlock until police arrived. “Before we knew it, a shotgun appeared, and I was worried about it being shot, so all I could do was push her out of the way, get the gun out of the way, break that gun and throw it down the stairs, and then put him in a hold, throw him to the ground until the police came,” he told ABC Radio Melbourne. Police also allegedly found two bags and a vehicle belonging to the boy, with the bomb squad called in to assist. The boy has since been charged with eight offences including unlawfully taking control of an aircraft, endangering the safety of an aircraft and taking part in a bomb hoax. He was remanded in custody to appear at a children’s court at a later date. Victoria Police Superintendent Michael Reid released a statement saying it was "very concerning" that the teen was able to breach security. “It would have been a very frightening experience for those passengers involved, but once again I do really commend the bravery of those civilian passengers that helped assist to overpower him.” Avalon Airport has reopened following the incident, with chief executive Ari Suss assuring that further security measures have been implemented. “We want to reassure the public that the safety of our passengers, staff, and community remains our highest priority,” he said. “We continue to work closely with authorities to ensure a safe and secure environment for all travellers. “This matter continues to be managed by Victoria Police, and we are fully supporting their ongoing investigation.” Image: 7News

Travel Trouble

Man charged after allegedly making bomb threats in airport

A Brisbane man has been charged after allegedly making threats about a bomb on a plane and travelling under a fake name. The 44-year-old boarded a Brisbane-bound flight at Sydney Airport on January 14 and was allegedly talking about a bomb while speaking on the phone before take-off. He was escorted off the plane by police, where officers allegedly found he had been travelling under a fake name. Following a search of the aircraft, officers confirmed there was no threat of a bomb. “Travelling on an aircraft should be a safe experience for passengers and airline crew alike,” AFP Detective Superintendent Morgan Blunden said. “The AFP will continue to work closely with airline partners to deal with any behaviour that interferes with aviation security.” The man has been charged with one count of taking a constitutional flight with a ticket obtained with false identity information and one count of threatening aviation security. The maximum penalty for the offences is 12 months’ jail and a $16,000 fine respectively. Image: aiyoshi597 / Shutterstock.com

Travel Trouble

“What is wrong with people?”: Baggage claims photo reignites age-old debate

A single photo of an airport’s baggage claim area has kicked off a heated debate about travel etiquette. A frustrated traveller snapped the image of a crowded luggage carousel at Melbourne Airport and posted it to Reddit, reigniting the age-old debate about one of people’s most annoying habits when going on holiday. "I returned to Melbourne last night on an international full flight, and the lack of self-awareness from some people was astounding," the post read, accompanied by the photo of a crowded baggage claim carousel. "Despite the clear signs instructing passengers to stay behind the yellow line at baggage collection, many ignored them, standing right in front of it," she continued. "As someone who is on the shorter side, I already struggle to see over a 6ft grown man. After taking this photo, two more people stood directly in front of me.” "At that point, I firmly said in a loud voice, 'Stand behind the yellow line; it's there for a reason'. Thankfully, they moved." "Seriously, what is wrong with people? There's plenty of space around – why stand right in front of me? Rude AF!" The post quickly received hundreds of comments, with plenty of people equally baffled by the act and wondering why the selfish act takes over so many people in airports. "Those two are probably the first to stand up and get their carry-on bags out of the overhead compartments as soon as the wheels touch down," one person commented. "You really triggered them with this one. Imagine asking people to be considerate," another said. But others didn't see an issue at all, with one person writing, "I just say 'excuse me' and reach between people to grab my bag. Most people get out of your way." Image credits: Shutterstock

Travel Trouble

The government wants to keep cash alive for buying essentials. Here’s why it’s such a challenge for businesses

<div class="theconversation-article-body"> <a href="https://theconversation.com/profiles/steve-worthington-138">Steve Worthington</a>, <a href="https://theconversation.com/institutions/swinburne-university-of-technology-767">Swinburne University of Technology</a> Cash usage has <a href="https://www.rba.gov.au/publications/bulletin/2023/jun/cash-use-and-attitudes-in-australia.html">fallen off a cliff</a> in Australia, but the federal government says it must have a future. So, it’s going to mandate one. The Australian government will require businesses to accept cash for essentials such as groceries and fuel. Some (yet to be determined) small businesses will be exempt. According to <a href="https://ministers.treasury.gov.au/ministers/stephen-jones-2022/media-releases/ensuring-future-cash-and-next-steps-phasing-out-cheques">Treasury</a>, losing cash as a means of payment would leave too many people behind: <blockquote> Around 1.5 million Australians use cash to make more than 80% of their in‑person payments. Cash also provides an easily accessible back‑up to digital payments in times of natural disaster or digital outage. </blockquote> In its announcement on Monday, Treasury pointed to what had already been achieved with similar schemes in other countries such as Spain and Norway, and a range of US states. It’s an honourable cause. There are, however, some aspects of life in Australia that will present unique challenges for achieving it. <h2>Why does using cash cost so much?</h2> Some merchants in Australia already refuse to accept cash as a means of payment. That means relying entirely on digital payment methods such as bank cards and mobile wallets. It mightn’t be immediately obvious why some businesses don’t like cash. But for many, it’s the most costly payment method to accept. While cash transactions don’t come with a surcharge fee like bank cards, they do carry a wide range of other hidden costs. Businesses typically need to keep a “float” of cash in their tills overnight, so that next day’s early customers can be given change if needed. This float needs to be regularly updated and rebalanced with appropriate currency so the correct change can always be given. Businesses also have to make sure no cash goes missing during their opening hours, count their cash take at the end of each day, make sure it is secure on their premises, and make periodic physical deposits into their bank account. Both maintaining a float and making deposits can involve unpredictable trips to a bank branch or post office throughout the week. <h2>Things are getting harder</h2> For individuals and businesses, getting cash into and out of a bank account is becoming more of a challenge. And if you’re in regional or remote Australia, the nearest location where you can do so may be an hours-long drive away. The most recent <a href="https://www.apra.gov.au/authorised-deposit-taking-institutions-points-of-presence-statistics">figures</a> from the Australian Prudential Regulation Authority (APRA) show that across Australia since 2017, the number of ATMs has fallen by about 60% and the number of bank branches by 41%. Many remaining bank branches have reduced their hours, and some have even stopped dealing in cash entirely, especially in rural and regional areas. Moving cash around the country isn’t getting any easier or cheaper. The dominant provider of cash-in-transit services, Armaguard, has been under <a href="https://theconversation.com/future-of-cash-secured-for-now-as-banks-and-retailers-bail-out-armaguard-233087">sustained financial pressure</a> in recent years. Earlier this year, it secured a deal with Australia’s big four banks and some of its other major customers to receive a $50 million bailout. Some countries facing similar situations – <a href="https://www.link.co.uk/helping-you-access-cash/banking-hubs">including the UK</a> – have persuaded their banks to fund the idea of “banking hubs”. Typically under this model, a location is identified in a regional community and banks collectively share the space, with each bank having one day a week in residence so that nobody is excluded from these services. <h2>Could a regional branch levy help?</h2> Also this month, Treasury proposed a <a href="https://www.afr.com/politics/federal/banks-face-new-levy-to-keep-rural-branches-open-20241115-p5kqwu">new regional services levy</a>, to support what should be the minimum level of banking services in regional areas. Banks with a relatively large regional presence would be cross subsidised by a proportional levy on banks with relatively fewer services in these areas or none at all. This funding would help banks sustain the number of branches, their opening hours and their ATMs. Under the proposal, banks that fell short of baseline requirements could purchase credits from others that did. The reasoning behind these measures is that like <a href="https://www.transparency.gov.au/publications/communications-and-the-arts/australian-postal-corporation/australia-post-annual-report-2022-23/other-important-information/community-service-obligations">Australia Post</a>, banks should have a formal community service obligation. That is, a baseline of minimum services that must be provided. <h2>Questions still to answer</h2> In its <a href="https://ministers.treasury.gov.au/ministers/jim-chalmers-2022/media-releases/ensuring-future-cash-and-next-steps-phasing-out-cheques">media release</a>, Treasury only gave a big picture view of what they wanted to achieve. There are still many questions that need to be resolved before any of its plans can become legislation. Some concern where and how to target support. If regionally focused, how should regional be defined? Which areas and towns prioritised? How should the banks and other financial services providers be required to help support cash use? Exactly which businesses will be affected – and which exempt – must also be clearly defined, along with any enforcement measures. And there is likely to be robust debate over what exactly constitutes the “essentials” for which merchants will be mandated to accept cash payment.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/243919/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/steve-worthington-138">Steve Worthington</a>, Adjunct Professor, <a href="https://theconversation.com/institutions/swinburne-university-of-technology-767">Swinburne University of Technology</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/the-government-wants-to-keep-cash-alive-for-buying-essentials-heres-why-its-such-a-challenge-for-businesses-243919">original article</a>. </div>

Money & Banking

Dashcam footage captures wild brawl on busy Queensland road

Dramatic dashcam footage has captured the moment two men get involved in a wild brawl in the middle of traffic. The video taken in Chandler, Brisbane on Tuesday showed a white Ford Falcon utility overtaking multiple vehicles while changing lanes twice, before coming to a stop at a red light. As the male driver waits for the light to change, another man exits his Audi and rushes through the traffic to the Ford. The Ford driver opens his door before punches started flying, and they have it out in the middle of the road. The two men appeared unbothered by the dozens of vehicles around them punching and kicking and one point they even slammed into an orange ute, with the driver forced to use their horn to warn the duo off. The owner of the vehicle recording the dashcam was forced to move their car forward to avoid a collision as the Ford rocked forward during the fight. The altercation escalates, with another man attempting a karate-style kick before the lights changed and the men were forced to return to their car. While the cause of the altercation is unknown, Queensland Police said they have been made aware of the video. They said no formal complaints have been made. Image: Dash Cam Owners Australia/Facebook

Legal

Baggage handler calls out crucial mistake at bag-drop

A ramp agent for a major airline has revealed one crucial mistake that many people make when checking their luggage before they fly. Sharing all the details of the little-known trick on a lengthy Reddit thread, the baggage handler, who has years of experience working with American Airlines, noted an extra step that many people miss to ensure the safe arrival of their bags. "Your bag tag has three 'bingo' stickers with your itinerary on them. Take one off and stick it on your suitcase," the airline worker shared. "This way, even if the bag tag gets torn off at some point, we can still get it to its destination." The stickers look like small barcodes at the very end of the long luggage tag and can simply be pulled off and placed anywhere else on the suitcase. It can also be a good idea to keep one of these small tickets with you, whether on your boarding pass (in an area that doesn’t restrict important information), or simply on an old receipt. That way if your luggage unfortunately goes missing, you have the right barcode and number for your bags to be easily located, wherever they may be. Another thing the baggage handler mentions is the location of the luggage tag. While many signs indicate it should be placed around the side handle (if your case has one), the staff member suggests the top handle is better. "Having the tag on the top handle, which is the one that faces outward on the cart, makes it more likely for mistakes to be caught," he points out. Image credits: Shutterstock

Travel Tips

Traveller divides opinion on how early you should arrive at the airport

A plane passenger has shocked even the most organised travellers after admitting that he gets to the airport six hours before his flight departs. Self-described anxious traveller Tim Murray slammed those who have a laxed attitude to an airport arrival time, boldly stating it's their own fault if they miss their flight. “It's not my fault you're late to your flight, so if you're behind me in the security line being like: ‘I gotta get past you I'm late’ you need to manage your time better”' he declared in a short clip posted to TikTok. “I get to the airport six-and-a-half hours before my flight,” he stated, admitting his “extreme anxiety” does play a role in getting there early. “And I wanna sit here and vibe at the airport Chili's with a waitress named Debra who has the most amazing smoker's voice you've ever heard and stories that will last six-and-a-half hours,” he joked. In a comment, Tim admitted that he may have over-exaggerated the six hours, but still saying he gets to the airport several hours early. While Tim seemed smug in bragging about his early arrival, many users pointed out that there are external factors that play into people's travel plans. “People need to remember it's not always the person's fault. If my plane is late that could cause me to miss my connection, no matter how early I was. This has happened to me a few times,” one person pointed out. “Have mercy on us international flyers who need to do immigration baggage claim and run to connecting flight after our first flight was delayed,” another complained. “Dude some people are connections because their flight was late, or stuck in a long customs lines… so many other reasons than being just late,” they pointed out. Image credits: TikTok / Shutterstock

Travel Trouble

"Inhumane" sign at airport shocks travellers

A sign at a New Zealand airport has sparked outrage among travellers, with the policy controlling people's emotional farewells. Photos of the sign at Dunedin Airport have gone viral, with the sign reading, "Max. hug time 3 minutes. For fonder farewells please use the car park,” in an attempt to combat airport traffic congestion. Despite the reasons behind the unusual signage, some users on Facebook slamming the “inhumane” limit on travellers’ allotted time to say goodbye to loved ones. “You can’t put a time limit on hugs! that’s inhumane,” one person wrote. Another person chimed in, “I love it. It shows warmth and compassion. My local airport it would be ‘you can’t stop there’ – there’s a £100 fine if you stop and a minimum £5.00 to drop someone off in the drop-off zone. I love Nice airport – they have ‘Kiss and Fly.’” Others also joined in poking fun at the strange new rule, with one person writing, “I can see the airport worker now … 2:56, 2:57, 2:58, 2:59 OK time to break it up!” Another joked, “In America, they don’t even want you to stop. Just come to a slow roll and push your passenger out.” The airport's CEO Daniel De Bono said that it redesigned its drop-off zone to improve safety and congestion around the terminal, telling New Zealand’s RNZ radio the change was made due to space considerations. He said, “There’s only so much space we have in that drop-off area and too many people are spending too much time on their fonder farewells in the drop-off area. There’s no space for others.” De Bono then citied a study that suggests a measly 20-second hug is enough to get the oxytocin and serotonin release people get from hugging, saying, “We’re not here to tell people how long they should hug for. It’s more a message of, ‘Please move onwards.’ If you’re going to spend however long, sit in the car park. You get 15 minutes free and it provides space for others who only want a 20-second hug.” Image credits: Facebook

Travel Trouble

Warning for travellers after Gold Coast man cops $13k fine

A man has copped a whopping fine after allegedly hurling abuse at airline staff at the Gold Coast airport. The 61-year-old man from Tasmania has been accused of verbally abusing an airport staff member before failing to co-operate with intervening police, and has subsequently been charged with allegedly obstructing police and being a public nuisance. The man faced Coolangatta Magistrates Court on Monday, with the Federal Police warning other travellers that such behaviour would warrant a fine. “The maximum penalty for each offence is six months’ imprisonment or a $6452 fine,” the AFP said. The AFP warned travellers aggression would not be tolerated in airports, as Superintendent Mark Yarrow said, “Our airports are a shared space and airport staff should not be subjected to verbal abuse or any other bad behaviour.” “Our airports are a shared space and airport staff should not be subjected to verbal abuse or any other bad behaviour." “The AFP works closely with our partners in the airline industry to intervene if anyone’s behaviour in or around an airport becomes aggressive.” Image credits: Shutterstock

Travel Trouble

Aldi's surprise new business move

Aldi just keeps on giving, from being the <a href="https://www.oversixty.com.au/finance/money-banking/australia-s-cheapest-supermarket-revealed" target="_blank" rel="noopener">cheapest supermarket</a>, to launching their own travel website, the German retailer has taken things to a whole new level. On Wednesday, the supermarket giant launched their Aldi Holidays online portal, so now Aussies can plan their next holiday with a bunch of exclusive Aldi escapes, cruises and tour deals, in a first for Aussie supermarkets. “We are excited to be taking off in a new direction to make planning and booking a holiday a more enjoyable experience for Australians and in our signature Good Different way with Aldi Holidays,” Rodney Balech, Group Director, Aldi Australia said in a statement. “This service, in partnership with Ignite Travel, will unlock incredible value and help all types of travellers create truly unforgettable experiences. “With Aldi Holidays we’re bringing our Special Buys to the skies, offering savvy travellers premium holiday options.” Aldi Holidays will have a similar concept to their bi-weekly special buys, where there will be a limited number of exclusive holiday deals, which will be available until sold out, and there are some pretty good deals on offer. Some of the Aldi holidays available include five nights in Daydream Island Resort, Whitsundays, from $899 per person twin share and seven nights in Novotel Phuket, Thailand from $599 per person twin share. They also offer a few other international packages including seven nights in the Outrigger Resort, Fiji, from $1,799 per person twin share and six nights at the Grand Mirage in Bali from $1,199 per person twin share. Aussies keen for a cruise can also snag a few deals including nine nights on a Royal Caribbean Cruise through the Pacific Islands from $1,499 or 14 nights on Celebrity X Cruise through Japan, from $4,990. “Aldi Holiday customers can expect incredible savings with these exclusively curated holiday packages including flights, local experiences and more,” Ryan Thomas, the Ignite Travel Group CEO said. “We’re excited about the future of our partnership with Aldi,” he added. Holidays can be booked online or via the dedicated Aldi Holiday Sales Centre. Image: Daria Nipot / Shutterstock.com

Travel Tips

The good, the bad and the awful – how businesses reacts to online reviews

<div class="theconversation-article-body"> <a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a> Every day travellers across the globe are flocking to popular destinations, eager to relax and create memories. Alongside packing and planning, many turn to online reviews to choose the perfect hotel, restaurant, or activity. These reviews, often shared enthusiastically or with a hint of frustration, play a key role in shaping our experiences. But what happens to these reviews once they are posted? Do businesses truly read them, and if so, do they make changes based on customer feedback? The short answer is yes, businesses do read reviews and often act on them. In fact, for many, it’s a crucial part of their <a href="https://www.sciencedirect.com/science/article/abs/pii/S004016252100384X">customer engagement strategy</a>. Reviews offer a treasure trove of insights, from customer satisfaction and service quality to product usability and pricing perceptions. But beyond the numbers and star ratings, reviews provide a story of the customer experience that can highlight strengths and reveal weaknesses. Businesses, particularly in competitive industries like hospitality, often have dedicated teams or <a href="https://broadly.com/blog/reputation-management-tools/">software tools</a> to monitor reviews across platforms like Tripadvisor, Google, and Yelp. These tools can aggregate reviews, analyse sentiments, and even benchmark against competitors. For example, a hotel chain may use these insights to identify common themes in guest feedback, such as complaints about check-in delays or praises for room cleanliness. By doing so, they can prioritise issues and respond effectively. However, reading reviews is just the beginning. The real value lies in how businesses respond to them, and whether they take actionable steps to address the feedback. In many cases, customer reviews have become catalysts for change. For instance, a recurring complaint about outdated decor might prompt a hotel to refurbish its rooms. Similarly, consistent praise for a friendly staff member can lead to rewards or recognition programmes, boosting employee morale and enhancing the overall guest experience. <a href="https://ieeexplore.ieee.org/document/10614398">Some businesses</a> go a step further by engaging directly with reviewers. This engagement can take various forms, from public responses thanking customers for their feedback to private messages addressing specific concerns. <a href="https://www.emerald.com/insight/content/doi/10.1108/ITP-09-2018-0415/full/html">Such interactions</a> not only show that a business values its customers, but also humanises the brand, fostering trust and loyalty. A well-handled response to a negative review can even turn a dissatisfied customer into a loyal advocate. <h2>The role of negative reviews</h2> Negative reviews, while often dreaded by businesses, are an essential component of the feedback process. They provide honest, often blunt insights into what went wrong and where improvements are needed. For instance, during the holiday season, a restaurant might receive complaints about long wait times or underwhelming festive menus. Instead of viewing these reviews as setbacks, savvy businesses see them as opportunities to refine their offerings and enhance customer satisfaction. In some cases, businesses have <a href="https://ieeexplore.ieee.org/document/10614398">used negative reviews</a> as a springboard for innovation. A restaurant receiving feedback about limited vegetarian options might introduce new menu items, attracting a broader clientele and boosting sales. Similarly, a hotel criticised for lack of amenities might invest in additional facilities, improving its appeal and competitiveness. As technology evolves, the landscape of customer reviews and business responses is also changing. The rise of artificial intelligence and machine learning that uses algorithms has made it easier for businesses to analyse vast amounts of feedback and identify trends quickly. This capability allows for more proactive responses, with businesses anticipating issues before they become widespread problems. Moreover, the increasing use of video and photo reviews adds a new dimension to customer feedback. <a href="https://www.emerald.com/insight/content/doi/10.1108/JPBM-01-2019-2194/full/html?casa_token=adZDhhc3f0IAAAAA:7jPn1_y31gfB4BjJjLdl8QnnFixO3XCEOKbtemd0N2vhh_UCEHa1vjisRj3X3K1iw7UIRL1yylJGN6CCqPbW1Bs4CoSto1x0M1ntb_RtD7z-ZXHzj7Q">Visual reviews</a> can provide a more vivid portrayal of experiences, from showcasing a beautifully plated dish to highlighting a less-than-sparkling pool. Businesses are adapting to this trend by incorporating user-generated content into their marketing strategies, showcasing real-life customer experiences to attract new clients. However, the rise of fake reviews is a growing concern. In 2023, the popular travel website Tripadvisor <a href="https://www.tripadvisor.com/TransparencyReport2023#group-section-Fake-Reviews-HZjJZOxSZ4">saw an overwhelming influx</a> of user-generated content, with over 30 million reviews, however, amid this vast pool of feedback, 1.3 million reviews were flagged as fraudulent and subsequently removed. In the end, customer reviews are not just fleeting opinions left in the digital atmosphere. They are valuable conversations between businesses and their customers. For businesses, reviews offer an opportunity to understand their clients’ needs, address concerns, and celebrate successes. That is why businesses like <a href="https://www.aboutamazon.com/news/policy-news-views/how-ai-spots-fake-reviews-amazon">Amazon are using AI</a> to manage the reviews. By reading, responding, and, most importantly, acting on reviews, businesses can foster a loyal customer base and continually improve their offerings. So, the next time you leave a review, remember that someone is listening, and your words may just be the catalyst for positive change.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/236194/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, Lecturer in Digital Marketing, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, AI Strategist and Professor of Digital Strategy, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, Professor of Strategy and Economic Organisation, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/the-good-the-bad-and-the-awful-how-business-reacts-to-online-reviews-236194">original article</a>. </div>

Travel Trouble

Paul Hogan's grandson facing jail over airport robbery

Paul Hogan's grandson is facing charges after breaking into a secure room at Sydney Airport, just months after avoiding jail on other charges. Police have alleged that Jake Paul Hogan had housebreaking tools in his possession on August 10th when he broke into a secure employee bike rack room in the carpark of the Sydney International Airport. It was there he allegedly stole a custom bike worth $5,000, before returning just three days later with the same housebreaking tools and two black mountain bikes which are suspected to have been stolen. Mr Hogan was charged with six offences related to the break-ins on August 28th, when he was already in custody on remand over separate allegations of breaking and entering. The charges come just three months <a href="https://oversixty.com.au/finance/legal/turn-his-life-around-paul-hogan-s-grandson-set-to-be-released-from-prison" target="_blank" rel="noopener">after</a> the 34-year-old was released from prison after 57 days behind bars. At the time of his release, Hogan broke down in court after learning that his father has moved to Sydney to support him in living a life without crime when he leaves jail. His father Todd Hogan, who is the son of the Crocodile Dundee star, flew back from New Zealand to support his son at the sentencing, in which he was sentenced for breaking into apartment buildings to fund his “high-level drug habit” and for breaching a court order against an ex-girlfriend in May. Image credits: Getty Images / Facebook

Legal

Beloved teddy bear left in airport lounge rescued by airline

Staff at British Airways have rescued a child’s stuffed teddy bear that was left behind in an airport lounge, documenting the toy’s safe journey home. The treasured teddy was found in the British Airways lounge at London’s Heathrow Airport by nine-year-old Alex, who accidentally left the toy behind before boarding a flight home to Dubai. After staff found the stranded toy, a new flight and boarding pass was created for Postman Bear, while members of the BA team gave the teddy the”'VIP treatment” with a journey on an airport buggy to “catch up” with the Cabin Crew Operations team in the Crew Report Centre. Postman Bear was then taken to meet the cabin crew on his new flight to Dubai and was pictured “patiently” waiting for his flight at the gate, drinking a cup of coffee and enjoying “some great views of the aircraft” while waiting to board. The teddy’s journey home was lovingly captured by British Airways customer manager, Ed Tumath, who sent the snaps back to young Alex to assure him his beloved bear was being looked after. After touching down in Dubai, the cabin crew took Postman Bear to reunite with Alex and the rest of his family for a “bear-y happy reunion”. Stuart, Alex's parent, recalled the moment they knew the teddy was missing, while praising British Airways for their tireless journey to reunite Alex with his bear. Stuart said, “My son had left his teddy bear - huge sentimental value as he has had the teddy since birth - in the British Airways lounge ahead of the flight. We noticed as the aircraft doors were closing so nothing could be done at that point.” “This was very distressing to my son who uses the teddy as a calming item, especially when flying. This was incredibly stressful and we feared that his beloved teddy may be lost forever.” “Whilst onboard the flight, I took to a series of Facebook groups to seek help in finding the teddy. A member of the group contacted Ed who came to the rescue. I managed to communicate with Ed on the flight and received a picture showing that the teddy had been found, which calmed my son.” “Not only did Ed go out of his way to find the teddy but he communicated so well throughout. He genuinely cared about the situation and worked so hard to get the teddy back to us.” “He arranged for the teddy to board a flight to Dubai a couple of days later and a crew member handed the teddy back to us. Not only did Ed excel in his caring manner and communication, he even provided a few pictures of the teddy's journey, which my son will treasure forever.” “My son was so relieved - words could not express how grateful we are to Ed for his kind act and dedication to getting the teddy back to us. I have been flying with BA for many years - this is the best experience I have had by far and I am overwhelmed by Ed's efforts.” “Sometimes amazing people do incredible things and show such kindness along the way... these things matter. This meant a huge amount to my family and I, and we will be forever grateful.” Image credits: British Airways

International Travel

Air traffic controller found asleep on the job

An air traffic controller has been found asleep on the job, with the incident prompting calls for better fatigue management, according to Australia's transport watchdog. The report by the Australian Transport Safety Bureau (ATSB) dates back to December 2022, when the Airservices Australia controller was found lying across two chairs with a blanket covering them at 5am. The controller had worked multiple night shifts with reduced extended rest periods, "which likely reduced their ability to obtain restorative sleep", the report claimed. ATSB chief commissioner Angus Mitchell said the controller had increased their chances of falling asleep "by lying across two chairs, not moving, and not undertaking activities to maintain mental alertness". When a colleague discovered the snoozing worker, there was no traffic in the Cairns airspace they were responsible for managing, which was usual for that time of day, and there were no scheduled flights until after their shift. However, the report highlighted the possible problems the incident pay have caused, saying if the traffic controller was woken up by a radio broadcast, they may have experienced "sleep inertia", with the risk of delayed communications, or incorrect instructions or actions. "There were no negative consequences from this occurrence, but it does highlight areas for improvement in work scheduling and fatigue risk management," said Mitchell . Since the incident, Airservices Australia has increased its overall number of air traffic controllers, and has also drawn up new guidelines and training about fatigue risk assessment. "Fatigue remains one of the most relevant ongoing concerns for safe transport, despite increased awareness across the transport sector," said Mitchell. Image credits: Shutterstock

Travel Trouble

Six old-school strategies to cope with disruptive airport tech

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/christopher-schaberg-1451119">Christopher Schaberg</a>, <a href="https://theconversation.com/institutions/arts-and-sciences-at-washington-university-in-st-louis-5659">Arts & Sciences at Washington University in St. Louis</a> Ten years ago I wrote a book titled “<a href="https://www.bloomsbury.com/us/end-of-airports-9781501305498/">The End of Airports</a>” about how digital technologies and commercial air travel were on a collision course. Earlier this summer, I was proved right. In July, <a href="https://theconversation.com/massive-it-outage-spotlights-major-vulnerabilities-in-the-global-information-ecosystem-235155">a cybersecurity software outage</a> snarled airports around the world. Airlines took weeks to get back to normal. Delta was particularly <a href="https://www.cnn.com/2024/08/07/business/delta-passengers-sue-crowdstrike-meltdown/index.html">hard hit</a>, with some <a href="https://apnews.com/article/crowdstrike-technology-outage-fallout-delta-c287aaded657a1092724b222435c3d16">7,000 flights canceled</a> and delays lasting well into August. As an expert on air travel who contemplates flight from <a href="https://www.bloomsbury.com/us/textual-life-of-airports-9781441189684/">a humanistic and cultural studies perspective</a>, I think the new technologies woven into air-travel management are a double-edged sword. While they enhance elements of safety and efficiency, they can also make the entire system <a href="https://www.theatlantic.com/ideas/archive/2024/07/crowdstrike-failure-warning-solutions/679174/">more fragile and vulnerable</a>. <h2>The downsides of digital technology</h2> To be fair, aviation depends on technology. Humans would never have gotten off the ground without it. But new technology can create new problems even as it solves old ones. The latest digital tech offers necessarily imperfect ways to manage a vast, intricate network of places, machines and people. And as the computer systems get more fine-tuned and integrated, they also can result in catastrophic failures, precisely because of the connective nature of tech. And let’s not even talk about <a href="https://theconversation.com/how-hot-weather-and-climate-change-affect-airline-flights-80795">the weather</a>. The past summer’s <a href="https://www.cbsnews.com/news/crowdstrike-outage-bug-bad-data-falcon-update-microsoft/">software glitch event</a> won’t be the last time some unforeseen variable brings air travel to a halt. Fortunately, travelers don’t have to depend solely on airport technology systems or our own smart devices for seamless travel. Here are six analog strategies that travelers can use to cope with air travel debacles: <h2>Old-school flying suggestions</h2> <ol> <li> Pack smart for potential delays. Make sure you have a carry-on that includes whatever you’d need for an unplanned overnight stay at a hotel – or worse, on an airport floor. Take <a href="https://www.tsa.gov/travel/security-screening/liquids-rule">Transportation Security Administration-approved toiletries</a> and enough clothes so you can deal with a layover somewhere you didn’t expect. And wear comfortable shoes. </li> <li> Be kind to airline employees and airport staff, who can’t control delays or cancellations. Remember that no one airline employee can automatically fix the problem when a software malfunction happens or a freak storm grounds planes. But if you are kind and patient, an airline employee may just comp you a hotel room or give you a more generous rebooking arrangement. Also: It’s just the humane thing to do. </li> <li> Purchase your tickets directly from airlines. It’s not worth saving $20 or $50 on a ticket deal from a third-party vendor. When delays and cancellations happen, if you have such a ticket, the airline will have less interest in aiding you. Buying tickets directly from the airline will help you get back in the air quicker. </li> <li> Have a plan B. In the event that your connecting flight is canceled mid-trip, have you contacted someone you know in that city? Or have you researched hotels easily accessible from the airport? What would it take to get a comfortable spot for a night? A little homework can go a long way if you end up stranded. </li> <li> Bring healthy snacks and other supplies. It’s smart to pack vitamins, zinc, hydration packets, a reusable water bottle, medications, hand sanitizer, or whatever helps bolster your health during a travel stint. If you get waylaid for a few hours or overnight, preplanning some self-care items can help you avoid contagious illnesses and general fatigue. </li> <li> Enjoy the airport. It’s a fascinating place where so many people converge. If you’re <a href="https://stuckattheairport.com">stuck at the airport</a> for several hours, use that time to find interesting things in the concourses. You might discover art shows, a great bookstore, a yoga room or a movie theater. It can be tempting to just stand around the gate area and seethe. But it’s more fun to move around the airport and explore what’s there.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/237372/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> </li> </ol> <a href="https://theconversation.com/profiles/christopher-schaberg-1451119">Christopher Schaberg</a>, Director of Public Scholarship, <a href="https://theconversation.com/institutions/arts-and-sciences-at-washington-university-in-st-louis-5659">Arts & Sciences at Washington University in St. Louis</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/if-new-technologies-snarl-your-airline-experience-here-are-old-school-strategies-to-cope-237372">original article</a>. </div>

Travel Trouble

Mother furious after toddlers escape daycare onto busy road

A young mother is demanding answers after her toddler managed to flee his daycare centre and walk onto a busy road. Adelaide mum Makayla Lill dropped her son Wyatt off at the Goodstart Early Learning Blair Athol on Monday, when only hours after, Wyatt and another toddler were seen climbing through a hole in a broken fence. The two children ran out towards the busy road, which is regarded as a notorious accident blackspot, forcing traffic to slow down to avoid hitting the children. The staff quickly realised the children had escaped and ran to retrieve them. "I am pretty furious. There’s no excuse,” Makayla said. After the children were secure, the staff rang Ms Lill to inform her of the incident, which is now under investigation. “The first thing she said was ‘I’m just letting you know Wyatt is safe’”, Ms Lill said. “That straight away makes you think ‘What’s happened?’” "They said he was there for a maximum, this is what makes me upset, 10 seconds," Lill said. The mother said staff told her the gap in the fence was missed on a routine perimeter check. George Mavromatis was nearby when the incident occurred and said he heard the staff's screams from across the road. "This is a very bad intersection. We've seen multiple car accidents, it was very lucky to come out of that lightly to tell you the truth," he told <a href="https://www.9news.com.au/national/two-children-found-wandering-near-busy-road-after-leaving-childcare-centre-adelaide/3c0164f9-d799-45e2-806b-1db00bc67e22" target="_blank" rel="nofollow noreferrer noopener">Nine News</a>. Makayla Lill has made a formal complaint with the centre, as some parents have pledged to remove their children from the daycare centre, while others have said they hoped it was just an isolated incident. The incident is now under multiple investigations by the centre and the Education Standards Board of South Australia, as South Australian Premier Peter Malinauskas said SafeWork may have a role to play in the investigation. "I think any parent would be horrified when they see these images. They're pretty confronting. I think it begs the question of what went wrong in this circumstance," Malinauskas said. Image credits: Nine

Family & Pets

The gift of a lifetime: How one busy mum found peace of mind and left a lasting legacy

Anita lives in Sydney with her husband and three sons. She recently chose to include a gift to Lifeline Australia when writing her Will with an online Will-writing service called <a href="https://www.gatheredhere.com.au/c/lifeline-au?gh_cuid=Oxs_YC7byb&gh_cch=%40campaign%2Fchannel%2Fnews" target="_blank" rel="noopener">Gathered Here</a>. “My Will has been in the making for the last five years and it has always been pushed down on the prioritisation list due to the high cost of seeing a solicitor and us being a very busy family with young kids,” says Anita. “When I found out about Gathered Here, I thought I may as well check it out, and after 10 minutes I had a Will! The process was simple and straightforward without any complicated legal jargon to cut through. “Within the Will-writing process, summarising my wishes was an important and practical step for me. I want to ease the situation for my loved ones I leave behind by providing emotional and financial certainty in a time of confusion and grief. “There is also an opportunity to nominate and leave gifts to my favourite charities. I have three young boys and having some insight into the mental health challenges in Australia made my decision of allocating a portion of my estate to Lifeline Australia very easy. “Seeing an organisation like Lifeline continuously dedicate their effort, time and professionalism at the highest level to ensure that no one is ever alone in crisis provides me with hope of a better world for my children.” Lifeline is a national charity providing people in Australia experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. Tragically, over 3,000 people in Australia lose their lives to suicide every year. This year, Lifeline will receive well over 1 million contacts from people in crisis. Every 30 seconds, someone in Australia reaches out to Lifeline. Lifeline exists to ensure that no person in Australia has to face their toughest moments alone, and believes that through connection, hope can be found. Lifeline Australia has partnered with Gathered Here to offer you the opportunity to <a href="https://www.gatheredhere.com.au/c/lifeline-au?gh_cuid=Oxs_YC7byb&gh_cch=%40campaign%2Fchannel%2Fnews" target="_blank" rel="noopener">write your Will online for free</a> this Include a Charity Week, which runs from the 2nd – 8th September and is dedicated to raising awareness of how anyone can make a lasting impact to causes that they care about with a gift in their Will. You’ll also be able to make free and unlimited changes to your Will for life. Gathered Here provides end-of-life services through probate, funerals and online Wills. They are supported by an in-house legal team of highly experienced Wills and estate lawyers who have reviewed and vetted the Will writing process. Gathered Here's online Will-writing service allows you to appoint guardians for your children and pets, set out how you want to divide your estate and leave gifts to charities that mean the most to you - like Lifeline. After you've provided for those closest to you, <a href="https://www.gatheredhere.com.au/c/lifeline-au?gh_cuid=Oxs_YC7byb&gh_cch=%40campaign%2Fchannel%2Fnews" target="_blank" rel="noopener">leaving a gift to Lifeline Australia is a lasting and meaningful way that you can have an impact for years to come</a>. You will be helping to prevent suicide and save lives in future generations. Gifts in Wills make a phenomenal difference to charities, including Lifeline. This is why a growing number of people understand that once they have provided for their loved ones, leaving a gift in their Will is one of the most powerful ways they can support Lifeline, without incurring any financial costs during their lifetime. If you would like to learn more, please do not hesitate to get in touch with Lifeline Australia’s Gifts in Wills Specialist Abi Steiner via email at <a href="mailto:giftsinwills@lifeline.org.au" target="_blank" rel="noopener">giftsinwills@lifeline.org.au</a> or phone on 02 8099 1974. If you, or someone you know, are feeling distressed or overwhelmed, we encourage you to connect with Lifeline in the way you feel most comfortable. For 24/7 crisis support, you can phone Lifeline to speak to a Crisis Supporter on 13 11 14, text 0477 131 114, chat to Lifeline online or access the Support Toolkit to self-manage what you’re going through at <a href="http://www.lifeline.org.au/" target="_blank" rel="noopener">www.lifeline.org.au</a>. This is a sponsored article produced in partnership with Lifeline Australia. Image: Lifeline Australia

Money & Banking

Anti-cellulite products are big business – but here’s what the science says

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/rebecca-shepherd-423135">Rebecca Shepherd</a>, <a href="https://theconversation.com/institutions/university-of-bristol-1211">University of Bristol</a> Although <a href="https://onlinelibrary.wiley.com/doi/full/10.1111/jocd.14815">90% of women have cellulite</a>, we’re yet to see it represented as a normal anatomical characteristic in popular culture. In Greta Gerwig’s 2023 Hollywood blockbuster, for instance, Stereotypical Barbie, played by Margot Robbie, develops dimples on her upper thigh as part of her existential crisis – along with other human faults such as halitosis, flat feet and irrepressible thoughts of death. When Stereotypical Barbie asks doll sage Weird Barbie what the dimples are, she explains: “That’s cellulite. That’s going to spread everywhere. Then you’re going to start getting sad and mushy and complicated.” Barbie’s perfect smooth plastic perfection is marred. Despite its prevalence, then, cellulite has been constructed as a flaw in need of correction. Consumers, it seems, agree, especially when fed a diet of the <a href="https://www.tandfonline.com/doi/full/10.1080/21604851.2021.1913827">photoshop smoothed skin</a> of models, social media influencers – and Hollywood stars. <figure><iframe src="https://www.youtube.com/embed/rmThigh1i8s?wmode=transparent&start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe><figcaption>“NO!” Barbie shouts when Weird Barbie tells her she has cellulite.</figcaption></figure> Cellulite’s usually found in areas that have greater amounts of subcutaneous fat, when fat deposits push through the connective tissue beneath the skin, leading to a lumpy appearance. It is common, <a href="https://www.sciencedirect.com/science/article/pii/S0738081X1300076X?via%3Dihub">usually painless</a> and harmless. The human skin is the <a href="https://theconversation.com/the-skin-is-a-very-important-and-our-largest-organ-what-does-it-do-91515">body’s largest organ</a>, made up of three layers. At the surface, the epidermis acts as our first line of defence against the environment. This outermost, impermeable layer is made up of cells that are constantly renewed and shed, protecting our body from external elements. Beneath the epidermis lies the dermis, a robust layer containing fibroblasts, the cells responsible for producing essential proteins such as collagen and elastin. These proteins provide structure and elasticity, contributing to the skin’s strength and flexibility. Deeper still is the hypodermis, also known as the subcutaneous layer. This layer is rich in adipose tissue – mostly made up of fat, which plays a crucial role in cushioning and insulating the body, as well as storing fat that can be used when needed. Beneath these three layers of skin, there is muscle. Running from the muscle to the dermis are <a href="https://journals.lww.com/amjdermatopathology/fulltext/2000/02000/cellulite__from_standing_fat_herniation_to.7.aspx">bands of connective tissue</a>, that holds the adipose tissue in “pockets”. Cellulite does not affect health, although some people report that it affects their <a href="https://www.tandfonline.com/doi/abs/10.1080/07853890.2018.1561731">self-esteem and body image</a> but that’s more to do with the social pressure on women to be physically perfect – or spend money, time and energy trying to be as close to perfect as possible. Cellulite, then, has become big business for the beauty industry. In the lead up to summer especially, companies will promote <a href="https://www.asa.org.uk/advice-online/weight-control-cellulite.html">all manner of products</a> from creams and serums to gadgets and pills, all aimed at creating perfectly smooth limbs. The most popular question seems to be, “Do these treatments work?” but as an anatomist I think the more pressing question is, “Why are healthy women’s bodies considered something to treat, cure or correct?” The beauty and wellness industry has long capitalised on societal standards of beauty. The idea that cellulite is undesirable and <a href="https://journals.lww.com/dermatologicsurgery/abstract/1978/03000/So_Called_Cellulite.9.aspx">should be corrected</a> has been perpetuated since Vogue magazine was the <a href="https://archive.vogue.com/article/1968/4/cellulite-the-new-word-for-fat-you-couldnt-lose-before">first English language magazine</a> to use the term “cellulite”, introducing the concept to thousands of women. This marketing strategy taps into the insecurities of consumers, particularly women, and promotes an endless pursuit of “perfection” for bodies that have normal anatomical variation. By framing cellulite as a condition that needs treatment, companies can sell a wide range of products and services, bolstered by celebrity endorsements, which lend credibility and aspirational value to pseudo-medical “smoothing” products. However, there is limited scientific evidence supporting the effectiveness of these supplements in treating cellulite. In fact, the <a href="https://onlinelibrary.wiley.com/doi/10.1111/j.1524-4725.1978.tb00416.x">first scientific paper</a> on cellulite, published in 1978, referred to it as “so called cellulite: the invented disease”. Recent product launches include, <a href="https://lemmelive.com/en-gb/products/lemme-smooth-capsules?variant=45597048111318">Lemme Smooth</a>, Kourtney Kardashian-Barker’s latest addition to her vitamin and supplement range. The product’s promotional materials claim that the capsule “visibly reduces cellulite in 28 days”. But what does the science tell us? Supplements like Lemme Smooth claim to improve skin texture and reduce cellulite from within. Kardashian-Barker’s supplement contains a mixture of <a href="https://link.springer.com/article/10.1007/s10298-015-0977-4">french cantaloupe melon</a>, hyaluronic acid, chromium and vitamin C among other ingredients. The body’s ability to absorb and utilise these ingredients in a way that would impact cellulite is still a subject of debate. There is evidence that <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4110621/#:%7E:text=In%20a%20randomized%2C%20double%2Dblind,in%20part%2C%20to%20the%20skin.">ingested hyaluronic acid</a> can migrate into the skin, stimulating the production of collagens within the dermis – and vitamin C has been shown to <a href="https://www.nature.com/articles/s41598-020-72704-1">thicken the surface layer</a> of the skin. However, the lack of standardisation in testing for the use of these ingredients in the treatment of cellulite means it’s still not clear if they will have a <a href="https://onlinelibrary.wiley.com/doi/10.1111/j.1467-2494.2006.00318.x">significant effect</a>. Other products marketed to reduce the appearance of cellulite include topical creams and lotions, containing ingredients like <a href="https://karger.com/books/book/763/chapter-abstract/5600478/Specific-Use-Cosmeceuticals-for-Body-Skin-Texture?redirectedFrom=fulltext">caffeine, retinol, and herbal extracts</a>. Cosmetic products are not able to penetrate the epidermis enough to significantly affect the underlying fat deposits and connective tissue. Some invasive treatments, such as <a href="https://www.aad.org/public/cosmetic/fat-removal/cellulite-treatments-what-really-works">laser therapy, subcision, and acoustic wave therapy</a> can offer more promising results. These procedures work by breaking down the connective tissue bands that cause dimpling and stimulating collagen production in the dermis to improve skin elasticity. While these methods <a href="https://www.aad.org/public/cosmetic/fat-removal/cellulite-treatments-what-really-works">may be more effective</a>, they are often expensive, require multiple sessions to achieve results – and aren’t without risk. Maintaining a healthy diet, drinking lots of water, and regular physical activity can help improve the overall appearance of the skin and reduce the visibility of cellulite. Losing weight and strengthening the muscles in the legs, buttocks and abdomen may make cellulite less noticeable, but it won’t make it <a href="https://jndc-chemistryarticles.info/ijn/article/318">disappear altogether</a>. The bottom line, though, is that cellulite does not need to be treated. It’s a normal anatomical variation that’s been transformed into a condition driving a lucrative market for cures <a href="https://link.springer.com/article/10.1007/s40257-015-0129-5">that don’t exist</a>. My top expert advice in the run up to summer? Be wary of claims from cosmetic companies and save your money. <hr /> The Conversation has approached the Lemme Live brand for comment.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/232318/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/rebecca-shepherd-423135">Rebecca Shepherd</a>, Senior Lecturer in Human Anatomy, School of Anatomy, <a href="https://theconversation.com/institutions/university-of-bristol-1211">University of Bristol</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/anti-cellulite-products-are-big-business-but-heres-what-the-science-says-232318">original article</a>. </div>

Body

Why you should be wary of charging your phone in an airport

While charging stations at airports can often be life-savings before boarding a flight, it turns out these handy outlets can be leaving you vulnerable. Many people have fought over a spot to charge up your devices at the last minute before embarking on a holiday, but next time you leave home with your phone or laptop needing some more juice, think again. Emily Stallings, co-founder of tech retailer <a href="https://www.getcasely.com/">Casely</a>, says that by plugging your phone into a power outlet at a public USB charging station, you're at risk of data breaches and malware infection. "If a device gets infected, it could end up leaking sensitive information or even stop working properly," she told <a href="https://travel.nine.com.au/latest/charging-phone-at-the-airport-danger-expert/57d141df-33ba-4a50-89e5-26f6f2a0c18d">9Travel</a>. These public USB ports have often been compromised by cybercriminals, who then use these unsecured ports to steal sensitive information transmitted between devices. "From personal emails to financial data, the information intercepted through these compromised ports could lead to identity theft, financial loss, and other serious consequences," explains Stallings. The best way to get around this threat, without letting your phone run out of battery, is to pack a portable charging device in your carry-on bag every time you travel. With your own cord and power bank, it's far less likely that any sneaky hackers will be able to access your device's data. Stallings says you can also enable security features such as USB Restricted Mode on your device, for those moments when you're desperate for a charger and have to rely on public ports. "This adds an extra layer of protection against potential data breaches and malware infections when charging from public USB ports." "By activating USB Restricted Mode or similar security features, you restrict data transfer over USB connections, effectively preventing unauthorised access to your device's data while charging in public spaces." Image credits: Shutterstock

Travel Tips

Airport worker steals half a million dollars of personal items

A trusted worker at Sydney Airport has been jailed for two years after stealing more than $450,000 worth of personal items from airport cargo. The 38-year-old man from Western Sydney, who was a freight handler at the airport, was identified as a potential suspect when the thefts of personal electronic items were first reported in February 2022. Several months later, he was found with $189,000 cash in the boot of his car, according to Australian Federal Police. The AFP then found that a further $261,000 had been transferred into the man’s personal bank accounts, after a number of stolen devices had been “sold, gifted, or kept for personal use”. “This money, which totalled $450,000, was criminal proceeds generated from the sale of the stolen electronic devices,” AFP said. The man was charged with receiving stolen property and knowingly dealing with proceeds of crime, while his partner, a 45-year-old woman, was charged with two counts of dealing with money or other property reasonable to be suspected of being proceeds of crime under $100,000. The pair pleaded guilty to the charges in December 2023, and on Wednesday the man was sentenced to three years and four months in jail, with a non-parole period of two years. The woman was to an intensive corrections order of 70 hours community service. AFP Sydney Airport Police Commander Morgen Blunden said the pair was “motivated by profit and greed”. “People with trusted access in an airport precinct are critical to the successful operation of Australia’s tourism and trade sectors,” Blunden said. “But the AFP will not hesitate to investigate and prosecute those who abuse this trust. AFP has zero tolerance for those to abuse their access to air-side operations for their illegal pursuits.” Image credits: Shutterstock

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Why you should be wary of charging your phone in an airport

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