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"Easter is cancelled": Coles and Woolies slammed over "insane" chocolate prices

The turn of the new year means supermarkets are never far away from gearing up for the next holiday. And, just like clockwork, novelty Easter chocolate items such as bunny-shaped treats and the humble egg are being placed on the shelves – some at surprisingly high prices. It appears Easter isn’t just a celebration of chocolate anymore; it's now a financial endurance test. Every year, families prepare to stock up on sweet treats for the annual egg hunt, but now it seems more like a game of "Spot the Cheapest Bunny" – a game with few winners. The cost of Easter treats has continued to climb steadily over the last few years, and early indications show no signs of any relief for shoppers this year. Customers at Coles and Woolworths have recently called Easter chocolate prices "a joke", and one Brisbane woman even suggested "Easter is cancelled" in her household now due to the exorbitant costs. Easter is cancelled? Imagine explaining that to the kids. "Sorry, Timmy, the Easter Bunny took out a mortgage on his chocolate factory and had to downsize. He left you this... single M&M. Enjoy." One shopper came across a Cadbury's 350g Easter egg priced at $20, while also being seemingly unimpressed by a bag of Coles brand eggs being priced at $9. Meanwhile, another woman complained online about the price of chocolate bunnies on display in Woolworths. At this rate, it won't be long before people start taking out short-term loans for a bag of Mini Eggs. Interest rates might be lower than the cocoa inflation rate. After sharing the supermarket finds online, Aussies have been calling the situation "insane" and many have simply encouraged others "just not to buy anything" Easter related. A bold strategy – but also an excellent way to avoid that annual sugar crash. Last year, a Lindt chocolate Easter egg was on Big W shelves for a whopping $120, with the retailer explaining the kilogram egg was a "limited edition" for "chocoholics" to indulge in. However, many Aussies believed it was a step too far. At $120 per egg, you’d expect it to come with a personal message from the Lindt chocolatier, a guided factory tour and possibly a small stake in Wonka's chocolate river. There are reasons why Easter-specific chocolates are more expensive than regular chocolate in stores, according to Gary Mortimer, a professor in retail marketing and consumer behaviour at the Queensland University of Technology. "We generally source cocoa out of West Africa and when you're sourcing such a product and constructing an egg or bunny shape for a very discrete time, maybe only two months, obviously the costs inflate," he told Yahoo News last year. So what you’re saying, professor, is that because the chocolate has been artistically molded into the shape of a bunny, it somehow becomes a luxury item? At this rate, next year we’ll see a Fabergé-inspired chocolate egg with a diamond-studded ribbon. Getting an Easter egg or bunny hollow is much more "complex" than the regular block of chocolate that we all know and love, while the mass distribution of the item is also logistically more difficult due to its shape. Protecting packaging and special machinery is also sometimes required for transport. But if this is the case, why not start a new trend? Flat Easter chocolate. No fancy molds, no structural risks, just a classic chocolate slab with "Happy Easter" written on it. Simple. Affordable. Delicious. Professor Mortimer pointed at general inflation playing a role in the growing cost of Easter chocolate, with things like electricity, water and transport costs going up for businesses, while cocoa prices have also been on the rise, hitting a record high this month. "Naturally this gets passed on to consumers," Mortimer said. Translation: "This is your problem now. Good luck." So, what’s the plan for Easter 2025? Do we raid the clearance aisle in May? Take up chocolate sculpting as a side hustle? Or perhaps, in the most radical move yet, we finally accept the age-old truth: it's the hunt that matters, not the chocolate. And if kids start complaining, we can always say, "Look, back in our day, we had to make do with carob." Images: TikTok

Money & Banking

"So frustrating ": Daryl Braithwaite forced to cancel tour

Daryl Braithwaite has been forced to cancel shows on his Australian tour amid a recent health scare. The Aussie music icon, 76, announced on Facebook that he had to cancel his scheduled gig in Cronulla, Sydney "due to a medical condition", just days after postponing a show in Torquay, Victoria. "It is so frustrating trying to make my voice work when it breaks down, you try all of the old and new secret remedies and hope," he wrote on Sunday morning. He also apologised for cancelling his Torquay gig on Thursday in light of his health condition. "Due to a medical condition, I have had to postpone tonight's Torquay Hotel show. I am sorry for the disappointment," he wrote on Instagram. The Torquay show has been rescheduled for Friday February 14th, but Braithwaite's Cronulla show has not yet been rescheduled. While Braithwaite did not disclose what condition he was suffering with, he did announce it was greatly affecting his voice. Hundreds of fans flocked to the comment section to share their well wishes, as one person wrote, "You need to rest and take it easy your health is more important Daryl take care." "You are more important, Daryl. Don't be too frustrated, these setbacks happen and you'll come back stronger. We all love you," wrote another. Image credits: SplashNews.com/Shutterstock

Caring

Councils backflipping after move to cancel Australia Day

In what political analysts are calling "the great municipal U-turn", Victorian councils have put their collective heads together and decided to reconsider their reconsiderations about Australia Day celebrations in 2025 and beyond. For residents of the City of Greater Geelong, this means the local council is back on the Australia Day bandwagon – at least until next Tuesday. Mayor Stretch Kontelj, who is now the face of political flexibility, defended the council’s decision to task the chief executive with preparing yet another report. “It is important to note that Australia Day is a national day proclaimed by the federal government," he said. "And the decision on which date to observe it is not one for local councils to make. Australia Day is a day when we should be reflecting on and celebrating everything that is great and good about this country.” Last year, the council boldly decided to change how Australia Day was celebrated, citing community feedback and consultation with First Nations Peoples. This year, they consulted again, only to discover the community had changed its mind, or possibly just discovered the feedback forms. The City of Greater Bendigo also weighed in by shifting its citizenship ceremony to January 25 last year, rather than January 26. And Strathbogie Shire Council also reversed its decision to stop supporting January 26 celebrations, citing a passionate open letter from the Eurora Australia Day Committee. While we're tempted to dub this latest move "The Great Waffling", councils insist they are simply reflecting the will of the people. Local satirists, meanwhile, are pushing for January 27 to be declared "Reversal Day", where councils could gather to debate reversing their reversals. For now, Victorians can rest assured their councils are hard at work – at least until someone asks for another consultation. Images: Shutterstock

Legal

Hundreds of pubs cancel Australia Day celebrations

Hundreds of pubs in Australia will not be celebrating Australia Day due to the "hurt" the day causes some patrons. The nation’s second-biggest pubs group, Australian Venue Co, informed its managers of the decision to cancel the January 26th celebrations at more than 200 of its venues around the country. An Australian Venue Co spokeswoman told News Corp that the venues in question will not acknowledge or celebrate the national holiday out of respect. “Australia Day is a day that causes sadness for some members of our community, so we have decided not to specifically celebrate a day that causes hurt for some of our patrons and our team,” the spokeswoman said. Australian Venue Co’s website says it owns and operates the country’s “best-loved pubs, bars and event spaces”, including “landmark” institutions and humble locals. Potentially affected locations include popular pubs in Victoria: The Esplanade Hotel and Prince of Wales in St Kilda, and the Duke of Wellington and Garden State Hotel in Melbourne. Others are the iconic Regatta Hotel and The Port Office Hotel in Brisbane, Sydney’s Cargo and Adelaide’s The Colonist and the Parkside Hotel. For many Indigenous Australians, January 26th marks the “invasion” of Britain’s First Fleet in 1788. For them it is a day of great sorrow that reminds of the impact of colonialism on their culture, land and people. Image credits: Shutterstock

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Menopause is having a moment. How a new generation of women are shaping cultural attitudes

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/bridgette-glover-2232638">Bridgette Glover</a>, <a href="https://theconversation.com/institutions/university-of-new-england-919">University of New England</a> From hot flashes to hysteria, <a href="https://rowman.com/ISBN/9780739170007/Periods-in-Pop-Culture-Menstruation-in-Film-and-Television">film and TV</a> have long represented menopause as scary, emotional and messy. Recently, celebrities have been sharing their personal menopause experiences on social media, helping to re-frame the conversation in popular culture. We are also seeing more stories about menopause on television, with real stories and depictions that show greater empathy for the person going through it. Menopause is having a moment. But will it help women? <h2>The change onscreen</h2> This is not what we’re used to seeing on our screens. Countless sitcoms, from All in the Family (1971–79) to Two and a Half Men (2003–15) have used the menopause madness trope for laughs. Retro sitcom That ‘70s Show (1998–2006) used mom Kitty’s menopause journey as comedic fodder for multiple episodes. When she mistakes a missed period for pregnancy, Kitty’s surprise menopause diagnosis results in an identity crisis alongside mood swings, hot flashes and irritability. But the audience is not meant to empathise. Instead, the focus is on how Kitty’s menopause impacts the men in her family. Having to navigate Kitty’s symptoms, her veteran husband likens the experience to war: “I haven’t been this frosty since Korea”. <figure><iframe src="https://www.youtube.com/embed/mPLJBZiKV4U?wmode=transparent&start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> Even when male characters are not directly involved, women are determined to reject menopause because they see it as a marker of age that signals a loss of desirability and social worth. In Sex and the City (1998–2004), Samantha describes herself as “day-old bread” when she presumes her late period signifies menopause. This is a popular framing of menopause in <a href="https://www.tandfonline.com/doi/full/10.1080/14680777.2018.1409969">post-feminist TV</a> of the 1990s and early 2000s. While the <a href="https://www.tandfonline.com/doi/full/10.1080/14680777.2012.712373#d1e783">menstruating body</a> is constructed as uncontrollable and in need of management, the menopausal body requires management and maintenance to reject signals of collapse. These storylines erase the genuine experiences of confusion, discomfort and transformation that come with menopause. <h2>A cultural moment arrives</h2> <a href="https://www.npr.org/sections/health-shots/2015/12/31/460726461/why-2015-was-the-year-of-the-period-and-we-dont-mean-punctuation">Since 2015</a>, stories of menstruation have increased in popular culture. Series like comedy Broad City (2014–19) and comedy-drama Better Things (2016–22) directly call out the lack of menopause representations. When Abbi in Broad City admits she “totally forgot about menopause”, a woman responds “Menopause isn’t represented in mainstream media. Like, no one wants to talk about it”. Similarly, in Better Things, while watching her three daughters stare at the TV Sam laments: “No one wants to hear about it, which is why nobody ever prepared you for it”. And lack of preparation becomes a key theme for perimenopausal Charlotte in the Sex and the City reboot, And Just Like That … (2021–) when she has a “flash period”. <figure><iframe src="https://www.youtube.com/embed/9AmwXuHo-2w?wmode=transparent&start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> Fleabag (2016–19) included a groundbreaking monologue about menopause delivered by Kristen Scott-Thomas, playing a successful businesswoman. She describes menopause as “horrendous, but then it’s magnificent”. <blockquote> […] your entire pelvic floor crumbles, and you get fucking hot, and no one cares. But then you’re free. No longer a slave. No longer a machine with parts. </blockquote> <figure><iframe src="https://www.youtube.com/embed/RZrnHnASRV8?wmode=transparent&start=13" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> Scripted by Phoebe Waller-Bridge, this <a href="https://www.latimes.com/entertainment/la-et-menopause-20190524-story.html">celebrated</a> monologue critiques the post-feminist notion of striving to be the “<a href="https://www.tandfonline.com/doi/full/10.1080/14680777.2012.712373#d1e783">idealised feminine body</a>”. Through this new feminist lens, menopause is acknowledged as both painful – physically and emotionally – and necessary for liberation. <h2>Today’s menopause on screen</h2> Alongside more recent series like The Change (2023), multiple documentaries including <a href="https://www.tamsenfadal.com/the-m-factor">The (M) Factor</a> (2024), and <a href="https://theconversation.com/there-is-no-future-for-ageing-women-how-the-substance-uses-body-horror-in-a-feminist-critique-239729">arguably</a> even films like The Substance (2024), social media has become a prolific space for raising awareness about menopause. Celebrities use social media to share tales of perimenopause and menopause, often in real time. Last year, actor Drew Barrymore experienced her “first perimenopausal hot flash” during her talk show. And ABC News Breakfast guest host, Imogen Crump, had to pause her news segment, saying <blockquote> I could keep stumbling through, but I’m having such a perimenopausal hot flush right now, live on air. </blockquote> Both Barrymore and Crump shared clips of their live segments to their social media pages, to challenge stigma and create conversations. Crump even posted to <a href="https://www.linkedin.com/posts/imogen-crump-6b74b726_perimenopause-activity-7127788484861300736-mhHh/">LinkedIn</a> to raise awareness in a professional setting. In a podcast interview clip shared to Instagram, writer and skincare founder, Zoë Foster Blake describes perimenopause as a “real mental health thing”, because of the lack of awareness. Recalling conversations with other perimenopausal women, Foster Blake says “We all think we’re crazy. We don’t know what the fuck is going on”. Feeling “crazy” is a constant theme in these conversations. As actor and <a href="https://stripesbeauty.com/pages/founder-story">menopause awareness advocate</a> Naomi Watts points out, this is largely thanks to Hollywood. Despite the stigmatising media stereotype of “crazy lady that shouts”, <a href="https://www.youtube.com/watch?v=TQ3BN9rS_7g">Watts argues</a> that with “support and community”, women experiencing perimenopause and menopause “can thrive”. In fact, Watts believes menopause should be celebrated: “we know ourselves better, we’re wiser for our cumulative experiences”. Medical professionals like American doctors <a href="https://www.instagram.com/p/DBUCPW5OUTf/">Marie Clare Haver</a> and <a href="https://www.instagram.com/p/C7IfaHDgXMY/">Corinne Menn</a> have been well-positioned to share their expertise and experiences via social media. They are catching and helping fuel a wave of advocacy and awareness for midlife women’s health. <h2>Building community</h2> After watching the menopause madness trope on our screens for decades, we are now seeing perimenopause and menopause depicted with more empathy. These depictions allow viewers – those who menstruate, who have menstruated, and who know menstruators – to feel seen and be informed. By sharing their experiences on social media and adding to these new screen stories, celebrities are building a community that makes the menopausal journey less lonely and helps those on it remember their worth.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/241784/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/bridgette-glover-2232638">Bridgette Glover</a>, PhD Candidate in Media and Communications, <a href="https://theconversation.com/institutions/university-of-new-england-919">University of New England</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/menopause-is-having-a-moment-how-a-new-generation-of-women-are-shaping-cultural-attitudes-241784">original article</a>. </div>

Body

Airlines cancel flights after volcanic eruptions. An aviation expert explains why that’s a good thing

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/patrick-murray-2027113">Patrick Murray</a>, <a href="https://theconversation.com/institutions/university-of-southern-queensland-1069">University of Southern Queensland</a> At least three airlines <a href="https://www.abc.net.au/news/2024-11-13/flights-to-and-from-bali-cancelled-due-to-volcanic-ash/104593698">cancelled flights between Australia and Bali</a> this week after a volcano eruption in eastern Indonesia spewed a vast plume of volcanic ash into the air. But while would-be holiday makers are naturally <a href="https://7news.com.au/sunrise/volcanic-eruption-in-indonesia-forces-airlines-to-cancel-flights-to-bali-stranding-frustrated-passengers-c-16732486">upset</a> at having their plans disrupted, it’s worth remembering it’s not safe to fly planes through volcanic ash. So, how do airlines decide it’s not safe to fly when a volcano erupts? And why is volcanic ash so dangerous for aircraft, anyway? <h2>What does volcanic ash do to a plane?</h2> Volcanic ash particles are very, very abrasive. They can cause permanent damage to windscreens in the aircraft and can even make windscreens look opaque – like someone has gone over them with sandpaper. Imagine getting spectacles and scraping them over and over with sandpaper – that’s what you’d see if you were sitting in the cockpit. Volcanic ash can also clog or damage external sensors, leading to erroneous readings, and can infiltrate an aircraft’s ventilation system. This can affect cabin air quality and lead to potential respiratory issues. But the main issue, in fact, is the impact volcanic ash has on engines. A jet engine works by drawing in air, compressing it, mixing it with fuel and igniting it. This creates high-pressure exhaust gases that are expelled backward, which pushes the engine (and the aircraft) forward. The correct balance of fuel and airflow is crucial. When you disrupt airflow, it can cause the engine to stall. Ash particles that get inside the engines will melt and build up, causing disruption of the airflow. This could cause the engine to “flame out” or stall. Volcanic ash has a lot of silica in it, so when it melts it turns into something similar to glass. It won’t melt unless exposed to very high temperatures – but inside a jet engine, you do get very high temperatures. There was a famous incident in 1982 where a <a href="https://theaviationgeekclub.com/the-story-of-british-airways-flight-9-the-boeing-747-that-lost-all-four-engines-due-to-volcanic-ash-yet-it-landed-safely/">British Airways Boeing 747 plane</a> was flying in the vicinity of Indonesia and lost all four engines after it encountered volcanic ash spewing from Java’s Mount Galunggung. Fortunately, the pilot was able to <a href="https://simpleflying.com/gallunggung-glider-the-story-of-british-airways-flight-9/">restart the engines and land safely</a>, although the pilots were unable to see through the front windscreens. <h2>How do airlines decide it’s not safe to fly when a volcano erupts?</h2> The decision is made by each airline’s operational staff. Each airline’s operational team would be looking at the situation in real time today and making the decision based on their risk assessment. Every airline has a process of risk management, which is required by Australia’s Civil Aviation Safety Authority. Different airlines may tackle risk management in slightly different ways; you might have some cancelling flights earlier than others. But, in broad terms, the more sophisticated airlines would come to similar conclusions and they are likely all communicating with each other. Mostly, they make the call based on the extent of the plume – how big the cloud of ash is and where it’s going, bearing in mind that winds vary with altitude. As you get stronger winds with altitude, the ash can drift quite far from the source. There is also a United Nations agency called the <a href="https://www.icao.int/Pages/default.aspx">International Civil Aviation Organization</a>, which issues guidance on volcanic ash hazards. Various meteorological agencies around the world work together and liaise with aviation authorities to spread the word quickly if there is an eruption. For airlines to resume flights, the ash needs to clear and there needs to be a low probability of further eruptions. <h2>Passenger safety is the priority</h2> The underpinning reason behind these flight cancellations is safety. If you lose engines and you can’t see out the window, the risk to passenger safety is obvious. Naturally, people are upset about their holiday plans being held up. But it’s actually in passengers’ best interests to not fly through volcanic ash.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/243576/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/patrick-murray-2027113">Patrick Murray</a>, Emeritus Professor of Aviation, <a href="https://theconversation.com/institutions/university-of-southern-queensland-1069">University of Southern Queensland</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/airlines-cancel-flights-after-volcanic-eruptions-an-aviation-expert-explains-why-thats-a-good-thing-243576">original article</a>. </div>

Travel Trouble

"Disgraceful": Government red tape causes funeral to be cancelled

A local council has cancelled a funeral just 24 hours before it was set to take place due to government red tape. Ever since Shellharbour local Judy passed away, her brother Ron had been working hard to give her a decent send off. However, less than one day before her planned funeral, the Shellharbour Council cancelled the service over an unpaid burial fee. Ron had been liaising with two government agencies to get payment to council for the burial, which <a href="https://9now.nine.com.au/a-current-affair/sydney-council-cancels-funeral-after-government-fails-to-pay-burial-fee-on-time/60cfa883-6a45-4ff7-badd-1a2e4c52b6aa" target="_blank" rel="noopener">A Current Affair</a> said was a matter of one government organisation waiting for a simple sign off from another government agency. Confirmation of the payment came through just one day after the funeral should have gone ahead. Ron was left heartbroken over the cancellation and said the council was "very disrespectful" in their dealings, and said he is owed an apology. "Disgraceful in fact. Low-life mongrels to do that to any family in this sort of situation," Ron told ACA. He says the most devastating part was calling family one by one, including Judy's intellectually disabled son, to deliver the news, as he recalled, "He was in tears. I had to get his support worker over just to calm him down." Shellharbour City Council told A Current Affair via email it was "unable to grant interment rights which are legally required before a burial because the fee hadn't been paid". They went on to say in a statement, "Shellharbour City Council acknowledges the complexity of the burial process and apologises for the hurt the family has experienced." Image credits: A Current Affair

Legal

Readers response: What’s the most interesting cultural experience you've had while travelling?

When travelling abroad, we are often exposed to new and fascinating cultures that can open our eyes to different ways of life. We asked our readers to share the most interesting cultural experience they've had while travelling, and the response was overwhelming. Here's what they said. Sandra Beckett - Staying overnight in a Ger in Mongolia miles from anywhere, listening to Throat singing accompanied by two traditionally dressed musicians playing Horsehead fiddles. Also, travelling across Russia by train, visiting the Galapagos islands, Skara Brae in the Orkneys, the Hagia Sophia in Istanbul. Denise Ryan - Listening to glorious classical music played in Havana’s Plaza de la Catedral and attending a stunning performance of Swan Lake in the Grand Theatre of Havana. Deedee Cullum - Visiting Ypres in Belgium and staying the night so we could see the evening ceremony at the Menin gate. Alison Davenport - 50 years ago visiting a Fijian village made me realise everyone didn't live like I did. Have been amazed at all travel experiences since. Glenn Turton - Staying in a farmhouse in Normandy for a week. Visiting D-Day beaches and Mont St Michel from there and local villages and markets on the days between. Back to the farmhouse each night to cook local produce and sit by an open fire. Karen Psaila - Sitting in a small ally sipping black sweet tea in Egypt looking at the pyramids and sphinx whilst camels are strolling by. Amazing. Patricia Watson - Darwin. Spending a day with First Nation Women and Children in the bush and learning about food that grows and is edible in that area. James Langabeer - This are my three top three most interesting cultural experiences. 1. Japan's Tea Ceremony: Attending a traditional tea ceremony in Kyoto, Japan, where I learned about the intricate rituals and Zen Buddhism's influence. 2. Indian Holi Festival: Celebrating Holi, the Festival of Colors, in Mumbai, India, surrounded by vibrant colors, music, and joyful locals. 3. Moroccan Hammam: Experiencing a traditional Moroccan bathhouse (hammam) in Marrakech, where I discovered local customs and relaxation techniques. Margaret Mason - Staying for a couple of days in a small, traditional village in China. Image credits: Shutterstock

International Travel

Damning report exposes toxic workplace culture at Channel Nine

A damning culture investigation has revealed a history of systemic bullying and harassment within the Channel Nine workplace. The <a href="https://www.nineforbrands.com.au/wp-content/uploads/2024/10/Intersection-Nine-Entertainment-2024-Report-FA.pdf" target="_blank" rel="noopener">report</a>, which was conducted by independent investigators, revealed their findings on Thursday, sharing the extent of the disturbing behaviour going on inside the network's offices. As stated in the report, Nine has “has a systemic issue with abuse of power and authority; bullying, discrimination and harassment; and sexual harassment”, with several employees sharing their own horror stories of working for the network. Dozens of female workers came forward with allegations of sexual assault, with one employee saying, “When I was in (location), (employee) tried to groom me. He also touched me on the bum at the Christmas party and at other times he would rub my legs under the table." “I saw him do it to other women.” Another staff member was warned not to let a senior male employee “touch (her) boobs”, adding, “His comments about my body were constant.” “He made me feel like I was just a piece of meat to be ogled at, and that he was the credible one just because he was the older man. Over time, this eroded my confidence. It just chipped away at it.” Other employees said the culture at Nine “destroyed (them) as a human being”, left them “broken” and a “shell” or gave them “debilitating” anxiety. “I was broken,” one former employee said. “I left the newsroom after a year. By the time I left my soul was gone.” If anyone complained about the toxic culture and inappropriate behaviour, they were allegedly sent to what was known as “punishment island”. “I have only been at the company a short time, but in my opinion there is a concerning culture among senior older men of sexual(ly) inappropriate jokes. There is sexual intimidation against young women and I find this completely unacceptable. I will always call them out,” another said. Others said talking about getting bullied at Nine had become commonplace, with one employee saying, “We used to talk about being bullied, harassed or publicly humiliated like you’d talk about the weather. Now when I look back it horrifies me how normalised it had become." Nine’s new chair Catherine West released a statement on Thursday after the report finding, saying, “We are deeply sorry ... I unreservedly apologise.” “Today is an incredibly difficult day for Nine as we confront these findings and reflect on serious cultural issues as an organisation." “The behaviour outlined in the report is unacceptable. Abuse of power, bullying, sexual harassment and inappropriate conduct is not OK. This behaviour has no place at Nine.” The report concluded with 22 recommendations to address the negative culture, including training, accountability and another external review in three years. Image credits: Shutterstock <div class="hide-print ad-no-notice css-svlwa0-StyledAdUnitWrapper ezkyf1c0" style="box-sizing: border-box; caret-color: #292a33; color: #292a33; font-family: HeyWow, Montserrat, 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px;"> </div>

Legal

"Ridiculous and disrespectful": Groom goes viral for working on wedding day

A wedding photo has gone viral for the wrong reasons after a groom was pictured working on his own wedding day. Torrey Leonard, the founder of US-based start-up company, Thoughtly, shared a photo of his co-founder, Casey Mackrell, pulling out a laptop at his own wedding to get some work done. “My co-founder Casey has built a reputation for himself as ‘the guy who sits on his laptop in bars’ from SF to NYC,” he wrote in the post. “Last week Thoughtly brought on a customer that needed to launch within 2 weeks. He just so happened to be getting married within that 2 week window. “So, here he is wrapping up a pull request. At his own wedding. Congrats Casey – now please, go take some time off.” Hundreds of people were quick to comment on the post, labelling it “one of the most depressing LinkedIn posts to exist” and it was even shared to other social media pages. The groom himself eventually had to clarify saying: “Don’t worry I got back to dancing and champagne 2 seconds later.” But that wasn't enough to appease fellow LinkedIn users. “So your company has such terrible work/life balance that you can’t have a WEDDING without having to work? That’s just sad as hell," one wrote. Another commenter quipped that it was "really sad" the groom didn't call off the wedding to focus on work, saying: “Someone who actually knows how to grind would have called it off the second the contract was signed." A few others questioned the authenticity of the post, saying that it had to be staged as they couldn’t believe that someone would be “that ridiculous and disrespectful to his bride and family”. “Aside from the fact that this is probably staged, pushing people to sacrifice their private life and mental health is not the flex you think it is," another added. In an interview with news.com.au Leonard defended his co-founder's decision and explained the situation. “As a company, what we do is very high-stakes. Every single one of our customers, they depend on us to function perfectly, 24-7, around the clock, no questions asked,” he told the publication. “We work with many publicly traded companies across the globe, and we spend long hours of the night, early mornings awake, monitoring these calls, proactively fixing issues, fixing problems, building new features. “The context of this post, he had to solve a problem, and it was really only something that he could solve. It was a three- to five-minute task. “We understand that this lifestyle is not for everybody. It’s obviously something that is a lot of work, but it’s something that we love.” He also clarified that Mackrell's bride, Grace, did not have a problem with the brief interruption on their happy day. “They were dating for many years, so she’s seen him pull a laptop out at a restaurant dinner table. I mean, it looks crazy, but that’s just who Casey is. She’s obviously fine with it.” Images: LinkedIn

Relationships

Qantas faces the music for selling seats on cancelled flights

Qantas has been fined a whopping $120 million for purposefully misleading customers on flight bookings for several years. After being sued by the Australian Competition and Consumer Commission (ACCC) over dishonest conduct relating to the sale of tickets on cancelled flights, the airline admitted they were deceiving travellers by continuing to sell tickets on flights that had already been cancelled. On Tuesday, Justice Helen Rofe formally ordered Qantas to pay a $100 million fine for their conduct, and another $20 million to travellers who were affected. Qantas agreed to pay $225 to affected customers on domestic flights and $450 on international flights. "This is a substantial penalty, which sets a strong signal to all businesses, big or small, that they will face serious consequences if they mislead their customers," ACCC chair Gina Cass-Gottlieb said in a statement following the court orders. Earlier this year, Cass-Gottlieb described Qantas’ conduct as “egregious and unacceptable”, after data showed that between May 2021 and August 2023, the airline sold tickets on cancelled flights to more than 86,000 customers. In addition to cancelling the flights, the airline also failed to inform travellers that their flights were no longer going ahead as scheduled. ACCC barrister Christopher Caleo claimed that some senior airline managers knew about different aspects of the issue, including the fact that cancelled flights were not removed from booking pages or that customers could still book those flights, but no single manager was aware of the severity of the issue. "Qantas was aware of deficiencies in their systems," Caleo said. "Despite their awareness, it persisted over an extended period of time and affected a large number of consumers." Caleo added that the sizable fine presented to Qantas was required in order to deter them from any further devious conduct. "A penalty must send a signal to other companies in Australia, particularly to other large companies, that contraventions of Australian consumer law will not be tolerated," he said. "It must sting and must not be an acceptable cost for Qantas for failing to have systems in place." Qantas said it has made changes to its systems and agreed to notify customers of cancelled flights no longer than 48 hours from cancelling a flight and stop selling tickets for those journeys within 24 hours, with these changes also taking effect with subsidiary Jetstar. "The fact that Qantas made these changes makes it clear that Qantas wants to avoid the matter from occurring again," barrister Ruth Higgins said. Image credits: Shutterstock

Travel Trouble

Why is it so hard to cancel subscriptions or end ‘free’ trials? Report shows how companies trap you into paying

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/katharine-kemp-402096">Katharine Kemp</a>, <a href="https://theconversation.com/institutions/unsw-sydney-1414">UNSW Sydney</a> Many businesses are trapping Australian consumers in paid subscriptions by making them hard to cancel, hiding important details and offering “free” trials that auto-renew with hefty charges. We need law reform to tackle this continuing problem. <a href="https://cprc.org.au/report/let-me-out">A new report</a> shows 75% of Australian consumers have had negative experiences when trying to cancel a subscription, according to the Consumer Policy Research Centre (CPRC). It shows businesses use “<a href="https://www.wired.com/story/how-to-spot-avoid-dark-patterns/">dark patterns</a>”, which are designs that hinder consumers who try to act in their own best interests. Subscription traps are often called “<a href="https://www.ftc.gov/business-guidance/blog/2022/11/checking-out-ftcs-100-million-settlement-vonage">Hotel California</a>” techniques, referring to The Eagles’ famous lyric: “you can check out any time you want, but you can never leave”. In some of these cases, consumers may have remedies under our existing consumer law, including for misleading conduct. But we need law reform to capture other <a href="https://treasury.gov.au/consultation/c2023-430458">unfair practices</a>. In the meantime, the CPRC’s research also gives examples of businesses with fair, consumer-friendly subscription practices. These also benefit the business. <h2>Examples of unfair subscription traps</h2> <a href="https://www.forbes.com/councils/forbesbusinessdevelopmentcouncil/2022/09/12/the-evolution-of-the-subscription-model-and-whats-on-the-horizon/">Subscription business models</a> have become common – many products are now provided in the form of software, an app or access to a website. Some of these would once have been a physical book, newspaper, CD or exercise class. Most people who use online services have experienced the frustration of finding a credit card charge for an unwanted, unused subscription or spending excessive time trying to cancel a subscription. <figure class="align-center zoomable"><a href="https://images.theconversation.com/files/615486/original/file-20240826-16-fp57es.png?ixlib=rb-4.1.0&q=45&auto=format&w=1000&fit=clip"><img src="https://images.theconversation.com/files/615486/original/file-20240826-16-fp57es.png?ixlib=rb-4.1.0&q=45&auto=format&w=754&fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/615486/original/file-20240826-16-fp57es.png?ixlib=rb-4.1.0&q=45&auto=format&w=600&h=643&fit=crop&dpr=1 600w, https://images.theconversation.com/files/615486/original/file-20240826-16-fp57es.png?ixlib=rb-4.1.0&q=30&auto=format&w=600&h=643&fit=crop&dpr=2 1200w, https://images.theconversation.com/files/615486/original/file-20240826-16-fp57es.png?ixlib=rb-4.1.0&q=15&auto=format&w=600&h=643&fit=crop&dpr=3 1800w, https://images.theconversation.com/files/615486/original/file-20240826-16-fp57es.png?ixlib=rb-4.1.0&q=45&auto=format&w=754&h=808&fit=crop&dpr=1 754w, https://images.theconversation.com/files/615486/original/file-20240826-16-fp57es.png?ixlib=rb-4.1.0&q=30&auto=format&w=754&h=808&fit=crop&dpr=2 1508w, https://images.theconversation.com/files/615486/original/file-20240826-16-fp57es.png?ixlib=rb-4.1.0&q=15&auto=format&w=754&h=808&fit=crop&dpr=3 2262w" alt="Infographic with a few statistics from the report." /></a><figcaption><a class="source" href="https://cprc.org.au/wp-content/uploads/2024/08/CPRC_LetMeOut_SubsTraps_Report_FINAL.pdf">CPRC, Let me out – Subscription trap practices in Australia, August 2024</a></figcaption></figure> Businesses can make it difficult for consumers to stop paying for unwanted subscriptions. Some do this by allowing consumers to start a subscription with a single click, but creating multiple obstacles if you want to end the subscription. This can include obscuring cancellation options in the app, requiring consumers to phone during business hours or making them navigate through multiple steps and offers before terminating. The report points out many of the last-ditch discounts offered in this process are only short term. One survey respondent said: <blockquote> I wasn’t able to cancel without having to call up and speak to someone. Their business hours meant I had to call up during my work day and it took some time to action. </blockquote> Other businesses badger consumers with frequent emails or messages after they cancel. One respondent said a business made “the cancellation process impossible by making you call and then judging your reason for cancellation”. <h2>What does consumer law say?</h2> Some subscription traps already fall foul of the Australian Consumer Law and warrant investigation by the <a href="https://www.accc.gov.au/media-release/accc-warns-consumers-to-beware-of-subscription-traps">Australian Competition & Consumer Commission</a> (ACCC). Consumers may have remedies where the business has engaged in misleading conduct or imposes an unfair contract term. For example, the ACCC is <a href="https://www.accc.gov.au/media-release/accc-court-action-against-eharmony-for-alleged-misleading-online-dating-membership-statements#:%7E:text=The%20ACCC%20has%20today%20commenced%20proceedings%20in%20the,the%20pricing%2C%20renewal%20and%20duration%20of%20its%20memberships.">suing dating site eHarmony</a> for its allegedly misleading subscription practices. In the United States, the Federal Trade Commission <a href="https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executives-hiding-fees-preventing-consumers-easily-cancelling">has filed a complaint against software company Adobe</a> for allegedly using dark patterns in its subscription practices. The Federal Trade Commission has alleged that “Adobe pushed consumers toward the ‘annual paid monthly’ subscription without adequately disclosing that cancelling the plan in the first year could cost hundreds of dollars”. Adobe <a href="https://news.adobe.com/news/news-details/2024/Adobes-Recent-Statement-Regarding-Updated-Federal-Trade-Commission-Complaint-/default.aspx">issued a statement</a> arguing the commission’s complaint “mischaracterises” its business. The litigation is ongoing. <h2>We need an unfair practices prohibition</h2> Some subscription traps would fall outside the existing consumer law. This is because they don’t meet the test for misleading conduct or unfair contract terms, but make it practically very difficult to cancel. The <a href="https://www.accc.gov.au/media-release/accc-welcomes-consultation-on-possible-unfair-trading-practices-regulatory-reforms">ACCC has advocated</a> for Australia to follow other countries such as the United Kingdom and the United States to enact an unfair practices prohibition to capture conduct like this. <figure class="align-center zoomable"><a href="https://images.theconversation.com/files/615487/original/file-20240826-16-2j23h7.png?ixlib=rb-4.1.0&q=45&auto=format&w=1000&fit=clip"><img src="https://images.theconversation.com/files/615487/original/file-20240826-16-2j23h7.png?ixlib=rb-4.1.0&q=45&auto=format&w=754&fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/615487/original/file-20240826-16-2j23h7.png?ixlib=rb-4.1.0&q=45&auto=format&w=600&h=769&fit=crop&dpr=1 600w, https://images.theconversation.com/files/615487/original/file-20240826-16-2j23h7.png?ixlib=rb-4.1.0&q=30&auto=format&w=600&h=769&fit=crop&dpr=2 1200w, https://images.theconversation.com/files/615487/original/file-20240826-16-2j23h7.png?ixlib=rb-4.1.0&q=15&auto=format&w=600&h=769&fit=crop&dpr=3 1800w, https://images.theconversation.com/files/615487/original/file-20240826-16-2j23h7.png?ixlib=rb-4.1.0&q=45&auto=format&w=754&h=966&fit=crop&dpr=1 754w, https://images.theconversation.com/files/615487/original/file-20240826-16-2j23h7.png?ixlib=rb-4.1.0&q=30&auto=format&w=754&h=966&fit=crop&dpr=2 1508w, https://images.theconversation.com/files/615487/original/file-20240826-16-2j23h7.png?ixlib=rb-4.1.0&q=15&auto=format&w=754&h=966&fit=crop&dpr=3 2262w" alt="" /></a><figcaption>The shift businesses can make today. <a class="source" href="https://cprc.org.au/wp-content/uploads/2024/08/CPRC_LetMeOut_SubsTraps_Report_FINAL.pdf">CPRC, Let me out – Subscription trap practices in Australia, August 2024</a></figcaption></figure> <h2>Better practices benefit businesses too</h2> The CPRC report also revealed that 90% of Australians would likely purchase from the same organisation if cancelling a subscription process was quick and simple. Businesses focused on a short-sighted cash grab fail to realise that consumers might cancel but later return if treated well. The CPRC highlights businesses that are doing a good job. For instance, the habit change app Atoms (based on James Clear’s book Atomic Habits) has a genuinely free trial. It doesn’t require credit card details, doesn’t auto-renew, and lets consumers know how many trial days remain. The CPRC says the charity World Vision doesn’t auto-renew annual sponsorships, but reminds supporters about when the sponsorship will lapse. Importantly, some businesses – such as Netflix – use their data for good in this context. They notice when users are paying for the service without using it and help them unsubscribe. These practices should be applauded. But we need an unfair practices prohibition for businesses who don’t follow suit and recognise the long-term benefits of treating customers fairly.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/237236/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/katharine-kemp-402096">Katharine Kemp</a>, Associate Professor, Faculty of Law & Justice; Lead, UNSW Public Interest Law & Tech Initiative, <a href="https://theconversation.com/institutions/unsw-sydney-1414">UNSW Sydney</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/why-is-it-so-hard-to-cancel-subscriptions-or-end-free-trials-report-shows-how-companies-trap-you-into-paying-237236">original article</a>. </div>

Money & Banking

Passengers on cancelled flights to be compensated under new reforms

Plane passengers could soon be entitled to compensation or refunds for delayed or cancelled flights in Australia. The long-awaited Aviation White Paper will be handed down this morning, as part of the federal government's crackdown on the aviation sector. The white paper makes 56 recommendations, including the the establishment of an Aviation Industry Ombudsman Scheme, which will have the authority to make it compulsory for airlines to provide support to passengers and give travellers more rights. The Aviation Industry Ombudsman Scheme will also be able to refer to allegations of misconduct for investigation and enforcement. It will also introduce a new "Charter of Rights" entitling airline customers to refunds for flights that are disrupted, cancelled, or unreasonably delayed. Infrastructure Minister Catherine King said the changes were critical to ensure that passenger had better experiences in the air, and will provide them with a baseline for the services they can expect on flights. "The aviation customer experience has deteriorated post-COVID, with an urgent need to better protect the rights of the travelling public," she said. She added that Australians were often not being dealt with fairly by airlines. "The bottom line is if people don't get the service that they are expecting, then customers deserve to get their money back or they deserve to get an equivalent service," she said. "And that's really not what's been happening when it comes to the consumer space." Under the Aviation Industry Ombuds Scheme, airlines will also have to "show cause" and provide a valid reason why a flight has been delayed or cancelled, and the ombudsperson has the right to request additional information. Airlines will also be required to provide support to people to make alternative travel arrangements. As part of its white paper, the government will also establish new minimum standards for airlines to make their services more accessible to those with disabilities. Legislation to establish the aviation ombuds office will be introduced next year, but the government plans to appoint an interim ombudsperson. The scheme is expected to be fully implemented in 2026. Image: Shutterstock

Legal

Readers response: Have you ever experienced culture shock while travelling? How did you handle it?

When it comes to travelling abroad, it's not uncommon to experience culture shocks as part of your holiday. Travelling to unique corners of the globe can often come with stumbling onto potentially uncomfortable and unusual situations. We asked our readers if they have ever experiences culture shocks and how they handled them, and the response was overwhelming. Here's what they said. Alison Mahoney - Yes, in the mid 60s got fined for kissing my boyfriend in the street in Athens. How things have changed. Margaret Godfrey - Yes, First time I went to Vietnam - from Hobart. The heat, the sheer number of people just outside the airport door, being grabbed by stall holders in Ben Thanh Market and pulled into their stalls with "You Buy". Had a good cry later in my hotel, then a cup of tea with another woman on tour. After going to dinner with rest of group, got over myself & thoroughly enjoyed the trip. Val Beale - Cambodia was a culture shock for me. Lovely people but so much poverty. Felt overwhelmed. So glad I went though. Jim Janush - Yes, the first time I went to South America, though not the first country there I was visiting. It was in the second country I had trouble accepting how different it was to what I was used to, the strange, backwards manner of simple organisation, almost everything. It grew on me, and after a few days it felt normal, and now it doesn’t feel anywhere near as bad. But the first couple of days were horrific. Bruce Hopkins - On a USA Holiday, we took a Day Bus Trip from San Diego to Tijuana, what reality check it was seeing the Mexican/USA Border. Judi Tracey - Definitely when l went into the Grand Bazaar in Turkey. It was full of males, drinking coffee, smoking and googling at women. I never felt so uncomfortable and concerned for my safety if a fire broke out!! I couldn’t leave quick enough. Kristeen Bon - Bali. Went 25 years ago and hated it…..the heat, the constant harassment, the food, everything. Went back last year thinking maybe things had changed…..nope, still too bloody hot, locals still harassing you, streets, shops and resorts falling apart……..not even a single comfortable chair on one of the island resorts. Image credits: Shutterstock

Travel Trouble

Rod Stewart forced to cancel milestone concert

Rod Stewart has been forced to cancel a milestone concert after falling ill. The 79-year-old rockstar shared an emotional message with his fans on Instagram saying he has had to pull out of his 200th show as part of his Las Vegas residency at Caesars Palace due to strep throat. In his post, Stewart said he was "desperately sorry" and "absolutely gutted" over the cancellation. "I'm desperately sorry to miss this 200th show celebration," Stewart began. "Most people can work with strep throat but obviously not me." "I'm absolutely gutted. I've been looking forward to this concert for so long. My deepest regrets for any inconvenience this has caused." Stewart finished the post by adding that he'll be returning to the stage next year to make it up to fans. "Thankfully we'll now be returning in 2025 and I hope to see you all there," he finished, adding a heartbroken emoji. Just days before sharing news of the cancellation, Stewart announced his plans to extend his Las Vegas residency into 2025. "Vegas, I'm having too much fun for this to end so we are coming back for an encore!" he said, adding that he will be playing shows until May next year. Image credits: Getty Images

Caring

If Australia had an aviation ombudsman, passengers could get compensation for cancelled flights

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/justin-wastnage-489752">Justin Wastnage</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a> The financial difficulties of <a href="https://www.abc.net.au/news/2024-08-02/rex-airlines-staff-notified-of-termination/104172020">Rex Airlines</a>, coming so soon after the bankruptcy of <a href="https://www.abc.net.au/news/2024-06-26/bonza-directors-accused-of-trading-while-insolvent/104022496">Bonza</a>, have brought into sharp focus one of the federal government’s key priorities for aviation: enhancing passenger rights. In each case, passengers were left with tickets for flights that did not fly. In the case of Rex, tickets were honoured by rivals Virgin Australia and Qantas, possibly trying to recapture the small toehold Rex had established in the Brisbane-Sydney-Melbourne golden triangle. The Bonza story was more complex as the fledgling airline, which collapsed in May, had sought to exploit under-serviced routes to smaller leisure-based cities including Maroochydore and Port Macquarie. In many cases, passengers were left out-of-pocket and stranded. <h2>Support for an ombudsman</h2> These failures will have emboldened the federal government’s plans to introduce stronger passenger protections and an airline ombudsman. The release of its <a href="https://www.infrastructure.gov.au/infrastructure-transport-vehicles/aviation/aviation-white-paper">policy white paper</a> is imminent. The paper covers aviation issues including competition between airports and airlines, the sector’s environmental impact and better mechanisms for consultation. After years of opposition, <a href="https://www.travelweekly.com.au/article/qantas-and-virgin-change-tune-on-aviation-ombudsman-ahead-of-white-paper-release/">Qantas and Virgin quietly fell in behind the idea in May</a>, signalling a deal is close to being announced. The ombudsman is designed to protect consumer rights in what is often monopolistic or quasi-monopolistic operating environments. With the exception of residents of southeast Queensland and the western suburbs of Melbourne, <a href="https://www.sciencedirect.com/science/article/abs/pii/S0967070X18302063">most Australians only have one airport from which to fly.</a> This, coupled with an effective airline duopoly, can lead to higher prices and poorer service for consumers, the <a href="https://www.accc.gov.au/system/files/Airline%20competition%20in%20Australia%20-%20June%202023%20report.pdf">Australian Consumer and Competition Commission (ACCC)</a> has argued. The ACCC has been calling for better passenger rights for more than a decade. But its calls grew louder after it fined Qantas <a href="https://theconversation.com/qantas-has-finally-settled-its-ghost-flights-lawsuit-for-120-million-whats-next-229368">A$120 million for selling “ghost” flights in May</a>. Passengers did receive refunds, but the process was not easy compared to many overseas jurisdictions where compensation is automatic and based on distance travelled. Australia is rare among developed countries for not having automatic compensation if a flight is cancelled or delayed. <h2>The EU model</h2> The leader in air passenger rights, as in many areas of consumer protection, is the European Union. <a href="https://eur-lex.europa.eu/eli/reg/2004/261/oj">The EU Passenger Rights regulation</a> is 20 years old and now also applies to rail and bus passengers. The regulation favours the passenger and awards compensation <a href="https://www.airhelp.com/en-int/ec-regulation-261-2004/">of up to €600 (almost A$1,000) for delays or cancellations</a>. There are clauses for when a delay is unavoidable, but generally airlines have now built the scheme into their costs of doing business. The scheme is well publicised and in 2022, about <a href="https://schengen.news/8-million-passengers-affected-by-flight-cancellations-airport-strikes-are-eligible-for-compensation-of-up-to-e600/">eight million passengers were eligible for refunds</a>. Air passenger rights in the UK continued in the EU mould after Brexit and were even strengthened. But in a 2023 review into the UK scheme, <a href="https://www.gov.uk/government/consultations/reforming-aviation-consumer-policy-protecting-air-passenger-rights/outcome/response-to-the-aviation-consumer-policy-reform-consultation#chapter-3-compensation-for-delays-and-cancellations">some airlines argued</a> “private insurance was a better option for some passengers”, particularly those with disabilities. The same reasoning led to the removal of Australia’s previous consumer protection scheme for airline passengers, the <a href="https://www.travelmanagers.com.au/peaceofmind/#:%7E:text=The%20Travel%20Compensation%20Fund%20continued,and%20until%2030%20June%202014.">Travel Compensation Fund</a>, which refunded customers when airlines or travel agencies went bankrupt. The scheme was ended under the Abbott government in June 2014, with travellers told instead to take out their own travel insurance. Labor is expected to reintroduce an element of corporate responsibility for airline delays, not least since Brazil, Canada and Türkiye have also followed the EU’s lead. Brazil’s scheme is particularly generous, with up to R7,500 (A$1,950) available to passengers who have to pay for last minute accommodation if their flight is cancelled. Lawmakers there countered claims by airlines that low cost airline passengers could stay in cheaper hotels, by applying the compensation uniformly, regardless of travel class. <h2>Popular with voters</h2> Air passenger rights can be a vote winner, too. Before he withdrew his bid for reelection, US President Joe Biden trumpeted the <a href="https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline">automatic airline compensation scheme</a> the US Department for Transportation will bring in this year. Until now, airline compensation was mandated by the states without coordinated processes meaning some airlines used vouchers, some credits and a few cash to compensate customers. Despite this, about <a href="https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline">US$3 billion (A$4.6 billion)</a> in refunds have been issued to US passengers since 2020, including more than US$600 million to Southwest Airlines passengers alone. This was due to a serious scheduling crisis which forced the low-cost carrier to cancel almost 60% of its flights in the 2022 summer. By contrast, in Australia, air passengers have only had basic protections under <a href="https://consumer.gov.au/australian-consumer-law/legislation">consumer rights law</a> since deregulation in 2002. There is no guarantee of a seat or even flight the consumer purchased. This has led consumer advocates including <a href="https://www.choice.com.au/consumer-advocacy/policy/policy-submissions/2023/november/aviation-green-paper">Choice</a> to support calls for an airline ombudsman and automatic delay and cancellation compensation.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/235679/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/justin-wastnage-489752">Justin Wastnage</a>, Adjunct Industry Fellow, Griffith Institute for Tourism, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/if-australia-had-an-aviation-ombudsman-passengers-could-get-compensation-for-cancelled-flights-235679">original article</a>. </div>

Travel Trouble

Flight cancelled after crew member loses it at passenger

An Air Canada flight heading from Morocco to Montreal was cancelled on Friday after a flight attendant lost it at a passenger who reportedly requested a blanket. Viral footage of the incident showed a female flight attendant yelling: “You will behave or we will get off!” at a female passenger. “I’ll tell the captain right away. Yes or no?” When a passenger asked the flight attendant to call the captain, she refused and said: “I don’t want no bullying against my crew”. She then stormed up the aisle before she turned around and yelled: “Everyone behave! Be quiet … or you’re getting off.” <blockquote class="twitter-tweet"> Stress levels are quite high in the sky these days : An Air Canada flight from Casablanca (CMN) to Montreal (YUL) was canceled due to the inappropriate behavior of a flight attendant on July 26, 2024. The Airbus A330-343 aircraft (C-GHLM) did the taxi aiming a departure while… <a href="https://t.co/h3s4fbGF5A">pic.twitter.com/h3s4fbGF5A</a> — FL360aero (@fl360aero) <a href="https://twitter.com/fl360aero/status/1817249195960455420?ref_src=twsrc%5Etfw">July 27, 2024</a></blockquote> According to CTV News, the meltdown occurred after the passenger asked for a blanket. In a statement to the publication, Air Canada said the flight had been rescheduled for Saturday with a different crew. “We are taking this incident very seriously. It is under review, and we will take appropriate action,” the statement read. “It is under review, and we will take appropriate action. We apologise to our customers and deeply regret that their experience today fell far short of what they have come to expect when flying with Air Canada.” The airline has also offered compensation to all passengers affected by the delay. Images: X

Travel Trouble

Jack Black cancels Tenacious D tour after on-stage Trump comment

Jack Black has cancelled the rest of Tenacious D's Australia and New Zealand tour after his bandmate Kyle Gass’s on-stage joke about the attempted assassination of Donald Trump was widely condemned. Gass was celebrating his 64th birthday on stage at Sydney’s International Convention Centre on Sunday night, just hours after Trump was fired upon at a rally Pennsylvania, when Black presented him with a cake and asked for his birthday wish. “Don’t miss Trump next time,” Gass replied. The moment was captured and posted to TikTok where it quickly went viral, even attracting attention from radio shock jock <a href="https://oversixty.com.au/entertainment/music/kyle-slaps-comedy-legends-with-lifetime-ban-for-twisted-trump-joke" target="_blank" rel="noopener">Kyle Sandilands</a>, who proposed Tenacious D receive a lifetime ban from touring in Australia. Since the moment garnered online attention, Kyle Gass has been dropped by his talent agency, Greene Talent, with rep Michael Greene telling <a href="https://www.tmz.com/2024/07/16/tenacious-d-kyle-gass-dropped-talent-agency-trump-shooting-comment/" target="_blank" rel="noopener" data-link-type="article-inline">TMZ</a> they have parted ways due to the incident. In the hours after the show, Jack Black took to Instagram where he shocked fans by announcing the rest of their tour would be cancelled, as the joke prompted a falling out between the two bandmates. “I was blindsided by what was said at the show on Sunday. I would never condone hate speech or encourage political violence in any form,” Black wrote in a statement. “After much reflection, I no longer feel it is appropriate to continue the Tenacious D tour, and all future creative plans are on hold. I am grateful to the fans for their support and understanding.” Gass has since apologised for the joke, saying, “The line I improvised onstage Sunday night in Sydney was highly inappropriate, dangerous and a terrible mistake." “I don’t condone violence of any kind, in any form, against anyone. What happened was a tragedy, and I’m incredibly sorry for my severe lack of judgement." “I profoundly apologise to those I’ve let down and truly regret any pain I’ve caused.” Image credits: Reynaud Julien/APS-Medias/ABACA/Shutterstock Editorial/TikTok

Music

Worrying pattern of cancellations shows Australian TV's grim future

As the future of free-to-air Australian television continues to be more and more "uncertain", a worrying pattern of dozens of cancelled programs show how the industry has been in trouble for quite some time. In recent years, dozens of seemingly popular shows have been axed across three major networks with thousands of people across the industry preparing themselves for further cancellations, pay cuts, job losses and career changes. According to <a href="https://au.lifestyle.yahoo.com/exclusive-34-axed-aussie-shows-revealed-as-future-of-free-to-air-tv-uncertain-224725084.html" target="_blank" rel="noopener">Yahoo Lifestyle</a>, 34 shows across Seven, Nine and Ten have either been axed, put on an indefinite hiatus, or quietly removed from TV schedules with no mention of it again over the last five years. Many Aussie TV staples such as Millionaire Hot Seat, The Bachelor, and Australian Ninja Warrior, which were all once the highest rated shows on television, have been binned due to declining viewership and dwindling ratings. Channel Ten's The Masked Singer has also become a casualty in the TV wars, as host Dave Hughes <a href="https://oversixty.com.au/entertainment/tv/hughesy-spills-the-beans-on-major-shows-set-to-be-axed" target="_blank" rel="noopener">shared</a> that he simply hadn't received a production schedule for the new season of the show, only to discover it had been shelved. In an attempt to breathe new life into the channels, newer shows like Shaynna Blaze’s Country Home Rescue or Kate Langbroek’s My Mum, Your Dad premiered, but have only survived for single seasons after failing to grab an audience. Even revived classics like Big Brother, Celebrity Apprentice and <a href="https://oversixty.com.au/entertainment/tv/channel-10-axes-another-show-amid-ratings-crisis" target="_blank" rel="noopener">Gladiators</a> haven’t been able to survive as they now face growing competition from streaming giants like Netflix and Stan. As the list of cancelled shows continues to grow, one seasoned lighting director, who asked to remain anonymous, told Yahoo Lifestyle that job insecurity for casts and crews is a major concern. They said, “Every year the breaks between jobs are getting longer and longer to the point a lot of us (crew) are now leaving the industry. Ten years ago we’d be booked consistently with jobs locked in 12 months in advance for all of the networks, now everyone’s scrambling to try to get on a three-day pilot shoot. Everything is so uncertain.” Below are all of the free-to-air shows from the last five years that haven’t been renewed. Channel Seven Big Brother (2001-2008, 2012-2014, 2020-2023) SAS Australia (2020-2023) This Is Your Life (1975-1980, 1995-2005, 2008, 2011, 2022-2023) Blow Up (2023) Million Dollar Island (2023) We Interrupt This Broadcast (2023) The Voice: Generations (2022) Big Brother VIP (2021) Holey Moley (2021) Ultimate Tag (2021) Wife Swap Australia (2012, 2021) House Rules (2013-2020) Plate of Origin (2020) Pooch Perfect (2020) Channel Nine Millionaire Hot Seat (2009–2023) My Mum, Your Dad (2022-2023) The Beach House Escape (2023) Rush (2023) Snackmasters (2021-2022) Australian Ninja Warrior (2017-2022) Beauty and the Geek (2009-2014, 2021-2022) Celebrity Apprentice (2011-2015, 2021-2022) Country Homes Rescue (2022) This Time Next Year (2017-2019) Australia’s Most Identical Channel Ten Gladiators (1995-1996, 2008, 2024) The Bachelor (2013-2023) Studio 10 (2013-2023) The Masked Singer (2019-2023) The Traitors (2022-2023) Would I Lie To You? Australia (2022-2023) The Real Love Boat (2022) The Bachelorette (2015-2021) Bachelor In Paradise (2018-2020) Image credits: Ten / Seven

More holidays sunk as P&O announce further cancellations

Just days after P&O announced it would be <a href="https://oversixty.com.au/travel/cruising/major-australian-cruise-line-shuts-down" target="_blank" rel="noopener">ceasing operations</a> from early 2025, travellers have been left frustrated after more voyages have been cancelled. After 90 years at sea, P&O Australia is set to be integrated into sister ocean travel outfit Carnival Cruise Line in March 2025, impacting travel plans for many. P&O’s ship Pacific Explorer will be retired under the move, prompting mass cruise cancellations for travellers scheduled to set sail after March 2nd. Now, the company has announced further cancellations on two other vessels in its fleet. Four Pacific Adventure itineraries have been cancelled, including V515, V516, V517, V518, while another four Pacific Encounter itineraries have also been scrapped, including I512, I513, I514. The impacted cruises were scheduled to depart from Sydney and Brisbane in March 2025, but both vessels will be out of action for two weeks while they are rebranded by Carnival and undergo a technology upgrade, a Carnival spokesperson told <a href="https://7news.com.au/news/pacific-adventure-and-pacific-encounter-cancellations-follow-news-po-cruises-brand-is-being-retired-c-14919420" target="_blank" rel="noopener">7News</a>. Staff will be contacting impacted travellers in the coming days with information on refunds and offers of extra onboard spending. “We apologise that this change has been necessary,” the company said. “If you are booked on any other P&O Cruises Australia itinerary your cruise is unaffected by this announcement and we look forward to welcoming you on board soon." “No Carnival Cruise Line itineraries are impacted by this announcement.” The Pacific Explorer will be removed from P&O’s fleet at the end of February, with its final journey being an 11-night cruise to Singapore that leaves Fremantle on February 7th 2025. Image credits: Shutterstock

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