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How to complain about aged care and get the result you want

<div class="theconversation-article-body"> <p><em><a href="https://theconversation.com/profiles/jacqueline-wesson-1331752">Jacqueline Wesson</a>, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a> and <a href="https://theconversation.com/profiles/lee-fay-low-98311">Lee-Fay Low</a>, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a></em></p> <p>It can be hard to know what to say, or who to talk to, if you notice something isn’t right for you or a loved one in residential aged care.</p> <p>You might have concerns about personal or medical care, being adequately consulted about changes to care, or be concerned about charges on the latest bill. You could also be concerned about theft, neglect or abuse.</p> <p>Here’s how you can raise issues with the relevant person or authority to improve care and support for you or your loved one.</p> <h2>Keep records</h2> <p>You can complain about any aspect of care or service. For instance, if medical care, day-to-day support or financial matters do not meet your needs or expectations, you can complain.</p> <p>It is best to act as soon as you notice something isn’t right. This may prevent things from escalating. Good communication helps get better results.</p> <p>Make written notes about what happened, including times and dates, and take photos. Try to focus on facts and events. You can also keep a record of who was involved and their role.</p> <p>Keep track of how the provider responded or steps taken to resolve the issue. Write notes of conversations and keep copies of emails.</p> <h2>Who do I complain to?</h2> <p><strong>Potential criminal matters</strong></p> <p>If you have concerns about immediate, serious harm of a criminal nature then you should contact the police, and your provider immediately. These types of serious incidents include unreasonable use of force or other serious abuse or neglect, unlawful sexual contact, stealing or unexpected death.</p> <p>The provider may have already contacted you about this. They are required to report such <a href="https://www.agedcarequality.gov.au/consumers/serious-incident-response-scheme">serious incidents</a> to both the Aged Care Quality and Safety Commission within 24 hours, and to the police.</p> <p><strong>Other matters</strong></p> <p>For other matters, talk to the care staff involved. Try to find out more detail about what happened and why things went wrong. Think about what you expect in the situation.</p> <p>Then talk to the most senior person in charge, to see if they can make changes so things don’t go wrong in the future. This person may be called the nursing unit manager, care manager or care director.</p> <p>Providers must acknowledge and investigate your complaint, tell you their findings and actions taken, and follow up to see if you are satisfied.</p> <p>If you would like support to talk to the provider, the <a href="https://opan.org.au">Older Persons Advocacy Network</a> can help. This free service provides independent and confidential support to help find solutions with the aged-care provider. The network can also help you lodge a formal complaint.</p> <h2>How to I lodge a formal complaint?</h2> <p>If you are not satisfied with the way your provider responded, you can lodge a complaint with the <a href="https://www.agedcarequality.gov.au">Aged Care Quality and Safety Commission</a>.</p> <p>Be prepared to submit the facts and events, plus emails and correspondence, you have already collected. Think about what you want to happen to resolve the complaint.</p> <p>Each complaint is handled individually and prioritised depending on the risks to you or your loved one. The commission will start its processes within one business day when complaints are urgent. The resolution process took <a href="https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-annual-report-2020-21.pdf">an average 40 days</a> in 2020-21.</p> <p>You can complain confidentially, or anonymously if you feel safer. But the commission may not be able to investigate fully if it’s anonymous. Also, there are limits to what the commission can do. It cannot ask providers to terminate someone’s employment, or provide direct clinical advice about treatment.</p> <p>Sometimes the commission has issued a “non-compliance” notice to the provider (for a failure to meet quality standards), and action may again <a href="https://www.abc.net.au/news/2022-05-02/aged-care-complaint-about-southern-cross-care-young/101009716">be limited</a>. So it is a good idea to check the <a href="https://www.myagedcare.gov.au/non-compliance-checker">non-compliance register</a> beforehand to see if your provider is listed.</p> <h2>What do others complain about?</h2> <p>From October to December 2021, <a href="https://www.agedcarequality.gov.au/sites/default/files/media/acqs-sector-performance-data-oct-dec-2021.pdf">about a third</a> of Australian nursing homes had a complaint made to the commission against them. Some had more than one complaint. More than half of these complaints were lodged by family, friends or other consumers.</p> <p>The top reasons for complaints were about:</p> <ul> <li> <p>adequacy of staffing</p> </li> <li> <p>medication administration or management</p> </li> <li> <p>infectious diseases or infection control</p> </li> <li> <p>personal and oral hygiene</p> </li> <li> <p>how falls are prevented and managed</p> </li> <li> <p>consultation or communication with representatives and/or family members.</p> </li> </ul> <h2>What if I’m still not happy?</h2> <p>If you’re not happy when you receive the commission’s outcome, you can request a review with 42 days.</p> <p>You can also request the <a href="https://www.ombudsman.gov.au">Commonwealth Ombudsman</a> to review the complaint if you’re not satisfied with the commission’s decision or the way the commission handled your complaint.</p> <h2>Remember, you have a right to complain</h2> <p>The <a href="https://agedcare.royalcommission.gov.au">Aged Care Royal Commission</a> spotlighted the neglect and substandard care that can occur in nursing homes. Despite attempts to <a href="https://www.health.gov.au/resources/publications/concepts-for-a-new-framework-for-regulating-aged-care">lift the standard of aged care</a>, we know residents and carers still have concerns.</p> <p>Residents, and their representatives or families, have a legal <a href="https://www.agedcarequality.gov.au/consumers/standards/resources">right to speak up and complain</a>, free from reprisal or negative consequences. This right is also reflected in the <a href="https://www.agedcarequality.gov.au/consumers/consumer-rights">Charter of Aged Care Rights</a>, which providers are legally required to discuss with you and help you understand.</p> <h2>Moving to another facility</h2> <p>If you have exhausted all avenues of complaint or feel conditions have not improved, you may decide to move to another provider or facility, if available. This option may not be possible in rural areas.</p> <p>This is a difficult decision. It takes time, as well as financial and emotional resources. Starting again with a new provider can also be disruptive for everyone, but sometimes it may be the right choice.</p> <hr /> <p><em>Contact the <a href="https://opan.org.au">Older Persons Advocacy Network</a> on 1800 700 600, the <a href="https://www.agedcarequality.gov.au">Aged Care Quality and Safety Commission</a> on 1800 951 822 or the <a href="https://www.ombudsman.gov.au">Commonwealth Ombudsman</a> on 1300 362 072.</em><!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/180036/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/jacqueline-wesson-1331752">Jacqueline Wesson</a>, Senior Lecturer (Teaching and Research), Discipline of Occupational Therapy, School of Health Sciences, Faculty of Medicine and Health, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a> and <a href="https://theconversation.com/profiles/lee-fay-low-98311">Lee-Fay Low</a>, Professor in Ageing and Health, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/how-to-complain-about-aged-care-and-get-the-result-you-want-180036">original article</a>.</em></p> </div>

Retirement Life

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Expert's number one complaint against grey nomads

<p>An Aussie farm contractor has taken aim at "entitled" travellers at campsites, many of whom are "grey nomads". </p> <p>Victoria, aged in her 30s, spends a lot of time on the road travelling for work as she "runs the bar and does a bit of camp hosting" at Charlotte Plains, an outback sheep station and campground almost 800 kilometres west of Brisbane.</p> <p>Through her job, Victoria said most of her clientele at the campsites are over the age of 50, and she claims most of her problems are with these older travellers. </p> <p>Although she "doesn't want to generalise too much", she does "feel the need to speak out about them" so the younger generation "know what not to do" and become "better people".</p> <p>Speaking to <a href="https://au.news.yahoo.com/the-game-changing-trend-taking-over-australian-4wd-camping-sites-021745171.html" target="_blank" rel="noopener"><em>Yahoo News Australia</em></a>, Victoria said in addition to their "general sense of entitlement", grey nomads, in her experience, had a tendency to "mansplain" issues she's acutely aware of, flout campsite rules, disregard safety policies and even resort to stealing from her.</p> <p>"I've experienced a lot with grey nomads," she told <em>Yahoo</em>. "I've worked on farms for years. I'm very experienced with operating machinery. I drive my caravan well, a lot better than a lot of these guys, some of whom even need help reversing."</p> <p>"But I guess the biggest issue I find is handling grey nomads, in particular is theft. I travelled South America in my 20s, and the only thing that ever went missing was a jar of Vegemite. Let me tell you, if my stuff is not nailed down, with grey nomads around — they've stolen it."</p> <p>Victoria said it's "more than just toilet paper" that goes missing at campsites, recalling, "It will be hose fittings that are still on the hose. It could be a whole hose. A grey nomad stole my jockey wheel the other day — it's travelled the whole country in the same spot, and then the other day somebody sole it. Even my sunglasses."</p> <p>"I don't want to categorise all baby boomers into one, but it's just that these are the people that I deal with," she argued, adding "there are bad people in every generation" but she says she rarely encounters badly behaved travellers under 40.</p> <p>While Victoria says she doesn't want to over-generalise, she's been astounded by some of the disrespectful actions she's seen at the hand of the elderly travellers.</p> <p>Speaking out in a bid to raise awareness of campsite safety and to deter young people from "acting like baby boomers", Victoria said she hopes by making her ordeals public it'll promote more courtesy from grey nomads in the future.</p> <p>"The next generation is growing up fast," she said. "Hopefully the younger ones don't do the same things and are bit more courteous to others".</p> <p><em>Image credits: TikTok</em></p>

Travel Trouble

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"I am a woman": Boxer launches legal action after gold medal win

<p>Imane Khelif has filed an official complaint over online bullying and harassment she has been subject to throughout the course of the Paris Olympics.</p> <p>The Algerian boxer, who took home the gold medal in the women's competition, has been at the centre of a wave of abuse over her gender, with misinformation circulating over her gender. </p> <p>According to Khelif's lawyer Nabil Boudi, the gold medallist has filed a legal complaint in France for online harassment.</p> <p>“The boxer Imane Khelif has decided to begin a new fight, a fight for justice, dignity and honour,” Boudi said in a statement, saying Khelif had filed the complaint for “aggravated online harassment … to Paris prosecutors”.</p> <p>He added, “The investigation will determine who was behind this misogynist, racist and sexist campaign, but will also have to concern itself with those who fed the online lynching.”</p> <p>The “iniquitous harassment” the boxing champion had been subjected to would remain “the biggest stain on these Olympic Games”, said Boudi.</p> <p>On Saturday, Khelif emerged victorious in the women’s 66kg final against China’s Yang Liu in a unanimous points decision, having been the focus of intense scrutiny in the French capital for the duration of the Games. </p> <p>After her victory, Khelif said the gold medal she had won was the best response to her critics.</p> <p>Asked by reporters about the row over her eligibility, she said, “I am fully qualified to take part, I am a woman like any other. I was born a woman, lived a woman and competed as a woman.”</p> <p><em>Image credits: Ulrik Pedersen/CSM/Shutterstock Editorial </em></p>

Legal

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"Tax the boomers": Outrage over elderly couple's complaint after $1m Lotto win

<p>A "greedy" elderly couple have been rinsed online after complaining about losing their age pension payments after they won the Lotto. </p> <p>The couple, aged 73 and 67, wrote into <a href="https://www.smh.com.au/money/super-and-retirement/we-won-the-lottery-but-lost-our-pension-could-we-have-prevented-this-20240702-p5jqga.html" target="_blank" rel="noopener"><em>Sydney Morning Herald</em></a>'s financial advice column with Noel Whittaker to ask how they could've prevented losing the government funds and still kept hold of their million-dollar winnings. </p> <p>The couple's submission read, "We are a couple... both retired and receiving the full aged pension. We recently won $1,000,000 in the lottery and have placed that money in a basic interest-bearing savings account with our bank."</p> <p>"We intend to use that money to buy a new house and sell our existing one but may just renovate. The windfall has stopped our pension completely until we spend the money, which is all good and well. But could we have prevented the pension loss in any way?"</p> <p>Whittaker responded that the couple should consider themselves extremely fortunate and enjoy the money, saying they "could have a far better lifestyle living off capital instead of relying on welfare". </p> <p>He also urged the couple not "spend to get a pension". </p> <p>The boomers' questions quickly drew attention online, with many flocking to Facebook comments to slam the couple for their "greed". </p> <p>One person wrote, "If you won the lotto, why would you want the pension?", while another added, "Ah yes, the call of the boomers everywhere, 'I have millions but where's my pension money?'"</p> <p>Others said the Lotto winners should consider themselves lucky they are now able to provide for themselves, with one person writing, "Pension is a support system to allow you to survive without/reduced work in retirement. If you are a multimillionaire then you don't need it."</p> <p>Another person echoed the sentiment, saying, "Wow, what entitlement. The pension is a safety net, if you don’t qualify for it think yourself lucky."</p> <p>Other social media users simply shared their outrage towards the boomer generation, as one frustrated person wrote, "Won a million and whinging they can't scam the taxpayers, what self-centered arrogance", while another added, "Tax the boomers! No more handouts."</p> <p><em>Image credits: Shutterstock</em></p> <div class="x6s0dn4 x3nfvp2" style="font-family: inherit; align-items: center; display: inline-flex; min-width: 604px;"> <ul class="html-ul xe8uvvx xdj266r x4uap5 x18d9i69 xkhd6sd x1n0m28w x78zum5 x1wfe3co xat24cr xsgj6o6 x1o1nzlu xyqdw3p" style="list-style: none; margin: 0px -8px 0px 4px; padding: 3px 0px 0px; display: flex; min-height: 15px; line-height: 12px; caret-color: #1c1e21; color: #1c1e21; font-family: system-ui, -apple-system, BlinkMacSystemFont, '.SFNSText-Regular', sans-serif; font-size: 12.000001px;" aria-hidden="false"> <li class="html-li xe8uvvx xdj266r xat24cr xexx8yu x4uap5 x18d9i69 xkhd6sd x1rg5ohu x1emribx x1i64zmx" style="list-style: none; display: inline-block; padding: 0px; margin: 0px 8px;"> </li> </ul> </div>

Retirement Income

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Eye infections might seem like a minor complaint – but in some cases they can cause blindness and even death

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/adam-taylor-283950">Adam Taylor</a>, <a href="https://theconversation.com/institutions/lancaster-university-1176">Lancaster University</a></em></p> <p>When you think of eye infections, what comes to mind? Puffy, swollen bruised feeling eyelids that get glued together with gunk overnight? That feeling of having grit in your eye that can’t be cleaned away? Eye infections may seem like a relatively minor – if unsightly and inconvenient – complaint, but they can also be far more serious.</p> <p>Take the deadly outbreak of <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5022785/">antibiotic resistant</a> bacteria <a href="https://www.cff.org/managing-cf/burkholderia-cepacia-complex-b-cepacia"><em>Burkholderia cepacia</em></a> in 2023-24, for example.</p> <p>Between January 2023 and February 2024, contaminated brands of lubricating eye gel were linked to the infection of at least 52 patients. <a href="https://www.independent.co.uk/news/health/contaminated-eye-gel-outbreak-death-b2523446.html">One person died</a> and at least 25 others suffered serious infections.</p> <p>The outbreak has now subsided and products are <a href="https://www.gov.uk/drug-device-alerts/specific-brands-of-carbomer-eye-gel-recall-of-aacarb-eye-gel-aacomer-eye-gel-and-puroptics-eye-gel-potential-risk-of-infection-dsi-slash-2023-slash-11#update-2-april-2024">back on the shelves</a> but it isn’t the first time that <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8335909/">medicinal products</a> have led to outbreaks of <em>B cepacia</em>.</p> <p>The bacterium is an opportunistic pathogen known to pose a significant risk to people with cystic fibrosis, chronic lung conditions and weakened immune systems. The infection likely progresses from the mucous membranes of the eyelids to the lungs where it leads to pneumonia and septicaemia causing <a href="https://erj.ersjournals.com/content/17/2/295">death in days</a>.</p> <p>But it’s not just <em>B cepacia</em> that can threaten our health. Something as simple as rubbing our eyes can introduce pathogens leading to infection, blindness and, in the worst case, death.</p> <p>Bacteria account for up to <a href="https://pubmed.ncbi.nlm.nih.gov/16148850/">70% of eye infections</a> and globally <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9032492/">over 6 million people</a> have blindness or moderate visual impairment from ocular infection. Contact lens wearers are at <a href="https://www.aao.org/eye-health/diseases/contact-lens-related-eye-infections">increased risk</a>.</p> <figure><iframe src="https://www.youtube.com/embed/pWsx8i1kaxs?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>The eye is a unique structure. It converts light energy to chemical and then electrical energy, which is transmitted to the brain and converted to a picture. The eye uses about <a href="https://www.ncbi.nlm.nih.gov/books/NBK11556/">6 million cones and 120 million rods</a> which detect colour and light.</p> <p>Eye cells have <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8775779/">no ability to regenerate</a> so, once damaged or injured, cannot be repaired or replaced. The body tries its best to preserve the eyes by encasing them in a <a href="https://www.ncbi.nlm.nih.gov/books/NBK531490/">bony protective frame</a> and <a href="https://www.ncbi.nlm.nih.gov/books/NBK482428/">limiting exposure</a> having eyelids to defend against the environmental damage and ensure the eyes are kept lubricated.</p> <p>Despite our bodies’ best efforts to shield the eyes from harm, there are a number of common eye infections that can result from introducing potential pathogens into the eyes.</p> <h2>Conjunctivitis</h2> <p>The outer-most layer of the eye, the sclera, bears the brunt of exposure and to help protect it, it is lined by a thin moist membrane called the <a href="https://my.clevelandclinic.org/health/body/24329-conjunctiva">conjunctiva</a>.</p> <figure><iframe src="https://www.youtube.com/embed/RZ4danuJwd0?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>The conjunctiva is <a href="https://innovations.bmj.com/content/9/4/253">highly vascularised</a>, which means it has lots of blood vessels. When microbes enter the eye, it is this layer that mounts an immune response causing <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8328962/">blood vessels to dilate</a> in the conjunctiva. This results in <a href="https://www.cdc.gov/conjunctivitis/about/symptoms.html">“pink eye”</a>, a common form of conjunctivitis. Conjunctivitis can be caused by bacteria, allergens or viruses and typically heals by itself.</p> <h2>Blepharitis</h2> <p>Blepharitis is an inflammation of the eyelid and usually affects both sides. It can cause itchy eyes and dandruff-like flakes. It’s most commonly caused by <a href="https://www.tandfonline.com/doi/pdf/10.3109/09273948.2013.870214"><em>Staphylococcus</em> bacteria</a>, or the <a href="https://cks.nice.org.uk/topics/blepharitis/background-information/causes/">dysfunction of the glands</a> of the eyelids. It can be treated by <a href="https://www.nhs.uk/conditions/blepharitis/">cleaning the eyes</a> regularly.</p> <h2>Stye</h2> <p>A stye (also called <a href="https://www.college-optometrists.org/clinical-guidance/clinical-management-guidelines/hordeolum">hordeolum</a>) is a painful infection of the upper or lower eyelid. <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5370090/">Internal styes</a> are caused by infection of an oil-producing gland inside the eyelid, whereas <a href="https://pubmed.ncbi.nlm.nih.gov/28723014/">external styes</a> develop at the base of the eyelash because of an infection of the hair follicle. Both are caused by bacteria, typically <a href="https://jamanetwork.com/journals/jamaophthalmology/fullarticle/1874715">the <em>S aureus</em> form of the <em>Staphylococcus</em> species</a>.</p> <figure><iframe src="https://www.youtube.com/embed/INKrGOdy824?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>Styes can be treated by holding a clean flannel soaked in warm water against the affected eye for five to ten minutes, three or four times a day. Do not try to burst styes – this could spread the infection.</p> <h2>Keratitis</h2> <p>Keratitis is the inflammation of the cornea, the transparent part of the eye that light passes through. The cornea is part of the eye’s main barrier against dirt, germs, and disease. Severe keratitis can cause ulcers, damage to the eye and even blindness.</p> <p>The most common type is bacterial keratitis; however, it can also be caused by <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7998329/">amoeba</a>, which can migrate to other parts of the body – including the brain – and cause infection and <a href="https://theconversation.com/nasal-rinsing-why-flushing-the-nasal-passages-with-tap-water-to-tackle-hay-fever-could-be-fatal-225811">even death</a>.</p> <p>Noninfectious keratitis is most commonly caused by wearing contact lenses for too long, especially while sleeping. This can cause scratches, dryness and soreness of the cornea, which leads to inflammation.</p> <h2>Uveitis</h2> <p><a href="https://www.nhs.uk/conditions/uveitis/">Uveitis</a> is inflammation of the middle layer of the eye. Although relatively rare, it is a serious condition and usually results from viral infections such as <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8501150/">herpes simplex</a>, <a href="https://pubmed.ncbi.nlm.nih.gov/29023181/">herpes zoster</a> or <a href="https://link.springer.com/chapter/10.1007/978-3-319-09126-6_40">trauma</a>. Depending on where the inflammation is in the eye, the symptoms can be anything from redness, pain and floaters to blurred vision and <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1772296/">partial blindness</a>.</p> <h2>Exogenous endophthalmitis</h2> <p>This is a rare but serious infection caused by eye surgery complications, penetrating ocular trauma (being stabbed in the eye with a sharp object) or foreign bodies in the eye. Foreign bodies can be anything from dirt and dust to small projectiles such as shards of metal from drilling, explosives or soil from farm machinery and <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7286045/">many other sources</a>.</p> <h2>Dacryocystitis</h2> <p>Dacryocystitis is the inflammation of the nasolacrimal sac, which drains tears away from the eye into the nose. This condition can be <a href="https://pubmed.ncbi.nlm.nih.gov/8443113/">acute</a>, <a href="https://www.nature.com/articles/6700662">chronic</a> or <a href="https://www.jebmh.com/articles/a-study-of-congenital-dacryocystitis.pdf.pdf">acquired at birth</a>. Most cases are caused by <a href="https://bmcophthalmol.biomedcentral.com/articles/10.1186/s12886-020-01792-4"><em>Streptococcus pneumoniae</em> and <em>Staphylococcus aureus</em></a> bacteria.</p> <p>The condition mainly affects newborns and those over 40. Seventy-five per cent of cases are women and it’s most commonly found in <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6039673/">white adults</a>. It can lead to the stagnation of tears, creating a breeding ground for microbes.</p> <h2>Careful with contacts</h2> <p>Proper eye hygiene reduces the risk of all these conditions – and this is even more important for contact lens wearers.</p> <figure><iframe src="https://www.youtube.com/embed/uENHAntJOIA?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>Appropriate hygienic cleaning of lenses is paramount. <a href="https://pubmed.ncbi.nlm.nih.gov/30789440/">Non-sterile water</a>, <a href="https://www.aao.org/eye-health/glasses-contacts/contact-lens-care">spit</a> and other fluids can transfer <a href="https://www.science.org/content/article/bacteria-living-your-contact-lens-solution">potentially dangerous</a> <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3482476/">microbes</a> into the eye – a warm, moist environment that makes an ideal breeding ground for bacteria – leading to <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9542356/">localised infection</a>, <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3972779/">blindness</a> or progress to a more serious <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9835757/">systemic infection or death</a>.</p> <p>Any persistent and painful redness or swelling of eyes should be checked by a registered health professional.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/227252/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/adam-taylor-283950">Adam Taylor</a>, Professor and Director of the Clinical Anatomy Learning Centre, <a href="https://theconversation.com/institutions/lancaster-university-1176">Lancaster University</a></em></p> <p><em>Image credits: Getty Images </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/eye-infections-might-seem-like-a-minor-complaint-but-in-some-cases-they-can-cause-blindness-and-even-death-227252">original article</a>.</em></p> </div>

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Fan called out over "racist" complaint at Sir Paul McCartney's concert

<p>A fan has copped some backlash after complaining about an "Acknowledgment of Country" sign at Sir Paul McCartney's concert in Sydney over the weekend .</p> <p>The sign read: "We acknowledge the Gadigal of the Eora Nation and all family groups connected to this Country, as the Traditional Custodians of the land on which we gather and perform today.</p> <p>"We pay our respects to their Elders past and present and extend that respect to Aboriginal and Torres Strait Islander peoples here today." </p> <p>It was displayed over two large screens during McCartney's gig at Allianz Stadium, and concertgoer Kobie Thatcher was not happy with it. </p> <p>"You can't even go to a concert now without an "acknowledgement of country,"" she tweeted on Saturday. </p> <p>Most fans were quick to call her out on her "racist" remark. </p> <p>"You went to a Paul McCartney concert and are complaining about treating POC [people of colour] with respect?" one wrote.</p> <p>"The Beatles refused to play to segregated concerts in the USA. Peace and love is what you take to his concerts, not division and hate." </p> <p>"Oh for gods sake, get over it, he also flew the pride flag, I guess your knickers are in a twist about that too!" another commented. </p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">You can’t even go to a concert now without an ‘acknowledgement of country’ 🙄 <a href="https://t.co/lHmqgtroTz">pic.twitter.com/lHmqgtroTz</a></p> <p>— Kobie Thatcher (@KobieThatcher) <a href="https://twitter.com/KobieThatcher/status/1718177010915455229?ref_src=twsrc%5Etfw">October 28, 2023</a></p></blockquote> <p>"You &amp; other racists could move to Texas, if that would be better for you," a third added. </p> <p>"You conservatives are always getting triggered so easily huh," a fourth commented. </p> <p>However a few others agreed with Thatcher's tweet. </p> <p>"I thought this "welcome to country" crap was gonna be finished after we ALL voted No!" wrote one person.</p> <p>"So sick and annoying. Disgusting too," another added. </p> <p><em>Images: Getty/ X</em></p>

Legal

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World Cup star files official complaint over "unsolicited kiss" with Spanish football boss

<p>Jenni Hermoso has filed an official complaint against Luis Rubiales over an "unsolicited kiss" at the Women's World Cup final. </p> <p>Following Spain's victory of England in the final, Rubiales, the Royal Spanish Football Federation (RFEF) chief, kissed Hermoso on the lips while congratulating the team.</p> <p>The Spanish footballer is accusing Rubiales of sexual assault, as she said the kiss was not consensual. </p> <p>Despite this, Rubiales has defended his actions and is refusing to step down. </p> <p>The official complaint, which was filed on Tuesday, is key for a preliminary investigation into the incident, which prosecutors at Spain’s top criminal court have opened for the alleged crime of “sexual assault”, to move forward.</p> <p>In the days after the incident, Hermoso said the unwanted kiss had left her feeling “vulnerable and like the victim of an assault”, with a statement on social media describing it as “an impulsive, macho act, out of place and with no type of consent on my part”.</p> <p>Rubiales has apologised for his conduct but insists the kiss was consensual, as he has refused to quit his role despite both the RFEF and FIFA calling on him to do so.</p> <p>In a display of solidarity, <span style="caret-color: #212529; color: #212529; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px; background-color: #ffffff;">56 national team members have </span><span style="caret-color: #212529; color: #212529; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px;">condemned the government for what they deemed to be "<a href="https://oversixty.com.au/finance/legal/impunity-for-macho-actions-is-over-why-the-entire-spanish-world-cup-team-has-quit" target="_blank" rel="noopener">macho actions</a>".</span></p> <p style="font-size: 16px; box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; caret-color: #212529; color: #212529; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';">A collective statement, issued through their union, was signed by all 23 members of the winning squad, including Hermoso, as well as 32 other team members.</p> <p>In the statement, they declared their refusal to participate in international matches as long as Rubiales remains at the helm of the RFEF.</p> <p>After the official complaint was lodged, the RFEF sacked the head coach of the Spanish women’s team, Jorge Vilda, after he was the only member of the women’s national team coaching staff not to resign in protest at Rubiales’s behaviour.</p> <p>Vilda’s dismissal was confirmed amid accusations he had repeatedly backed Rubiales and saw no issue with his behaviour. </p> <p>In addition to the complaint from Hermoso, Spain’s Sport Administrative Tribunal (TAD) opened a case against Rubiales for “serious misconduct”.</p> <p><em>Image credits: Getty Images </em></p> <p style="color: #111111; font-family: Georgia, serif; font-size: 22px; line-height: 28px; margin-bottom: 20px; margin-top: 20px;"> </p> <figure class="sc-11i7hbm-0 eUyOEq" style="margin: 0px; font-family: Roboto, Arial, Helvetica, sans-serif;"></figure>

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School’s complaint about bus driver days before Hunter Valley crash

<p dir="ltr">Teachers at Green Point Christian College, on the Central Coast, raised their concerns about Brett Andrew Button’s driving conduct just days before the <a href="https://www.oversixty.com.au/news/news/more-than-we-can-bear-hunter-valley-bus-crash-victims-identified" target="_blank" rel="noopener">tragic accident in the Hunter Valley</a>.</p> <p dir="ltr">They alleged that Button had a "lack of attention" while he was driving Year 5 students on an excursion to Bathurst last Thursday and Friday, and have sent a letter to parents confirming that he was the driver.</p> <p dir="ltr">Principal Phillip Nash told <em>9News</em> about the teachers' concerns that Button was "often chatting to teachers" instead of focusing on the road.</p> <p dir="ltr">"On the trip to Bathurst our teachers raised concerns about the driver and reported them at the end of the trip as per our usual procedures," the Principal wrote in the letter to the parents.</p> <p dir="ltr">"We ask staff to report anything of concern or anything inadequate in regard to the bus and or the driver.</p> <p dir="ltr">"Their concerns were not such that they felt they needed to contact us on the trip, however."</p> <p dir="ltr">The school has since reported their concerns to bus company Linq and have also shared the letter of complaint to the police investigating the Hunter Valley tragedy.</p> <p dir="ltr">Police have confirmed that they have received the letter of complaint and the teachers who were on the bus during the school trip are expected to be interviewed.</p> <p dir="ltr">The bus company has also shared a statement to <em>9News</em> confirming that they have received the letter of complaint.</p> <p dir="ltr">"We have been made aware by the media of a letter from Green Point Christian College sent to its students' parents," the statement read.</p> <p dir="ltr">"The concerns raised in the letter had not been brought to our attention until today.</p> <p dir="ltr">"We have received no other complaints about Mr Button before receipt of that letter.</p> <p dir="ltr">"As with all of our drivers, Mr Button was only engaged after he passed an independent driver assessment, and his references were checked.</p> <p dir="ltr">"It would be inappropriate for us to comment any further."</p> <p dir="ltr">Button has<a href="https://www.oversixty.com.au/finance/legal/hunter-valley-bus-driver-faces-court" target="_blank" rel="noopener"> faced court</a> and is facing 11 charges including 10 counts of dangerous driving occasioning death, and one count of negligent driving.</p> <p dir="ltr"><em>Images: 7News / Seven/ Roni Bintang / Getty Images</em></p>

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Four-year-old entrepreneur wins out against council complaints

<p dir="ltr">Four-year-old Leo Tyres is the proud owner of his very own fruit and vegetable stand, better known as Leo’s Little Shop, but his enterprise hasn’t come without its share of struggle. </p> <p dir="ltr">He first had to overcome a hurdle most small business owners know an awful lot about - a slow start. And from there, things escalated, when a complaint made to the local council against his stand almost shut down business for good. </p> <p dir="ltr">Leo operates his pop-up store, selling discounted fruit and vegetables with slight defects from outside his home in Gatton, Queensland. </p> <p dir="ltr">And as Lockyer Valley Mayor Tanya Milligan told<em> 9News</em>, the complaint had been about “a business that was operating in a residential area. </p> <p dir="ltr">“Like most councils, we are complaint-driven, we have an obligation to go and check it out.”</p> <p dir="ltr">“If it’s a permanent structure, it becomes a shop,” she explained, before noting that if that were the case then the young family would have had a lot of hoops to jump through. </p> <p dir="ltr">Luckily for little Leo - and the 2000 locals who got behind a petition to save his venture - Milligan was of the opinion that “it’s no different to me than the old-fashioned lemonade stall or garage sale.” </p> <p dir="ltr">And so, the stand remains open for business, with Leo at the helm. </p> <p dir="ltr">As for how his regulars feel about the outcome, Leo was happy to report that “they say ‘good on ya’.” </p> <p dir="ltr">Leo’s mother, Barbra Sanchez, is delighted with the result as well, and shared some of the benefits of his experience, noting that “he is learning several life skills from interacting with people, [and he’s] saving money.”</p> <p dir="ltr">Those people are, of course, his customers, but also his suppliers. Local business is important to the youngster, who sources his produce from local farmers who are unable to sell the fruit and vegetables due to the ‘imperfections’ in their appearance.</p> <p dir="ltr">While he started out with just a bag of limes and two pumpkins, Leo’s empire has grown from there, and he now has his very own trailer to help with the crucial work of sourcing, carrying, and selling his wares. </p> <p dir="ltr">He was more than eager to share this proud achievement, too, declaring that he can now “take 10 pumpkins in the trailer! 10 pumpkins.” </p> <p dir="ltr">And for anyone wondering just what the four year old might be doing with his hard-earned savings, Leo was happy to explain, telling <em>9News</em>’ Cam Inglis, “I just buy toys.” </p> <p dir="ltr"><em>Images: 9News</em></p>

Food & Wine

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Gardener exposes neighbour over loud mowing complaint

<p>A neighbourhood “bully” has been slammed online after threatening to call the police on a gardener for making “too much” noise while cleaning up an overgrown property.</p> <p>James Selmes, from Lush Cut Lawns, was tidying a garden of a home in Blacktown, west of Sydney, when the disgruntled neighbour approached him to complain about the noise.</p> <p>“Mate, I’m just from up the road, how long are you going to be doing this for?” the miffed man asked.</p> <p>Mr Selmes told him he had been working on the lawn for a couple of hours, and that he’d likely be working a few more.</p> <p>“All morning you’ve given me a f***ing headache. You need to finish it up,” the man demanded.</p> <p>The gardener said it had only been two hours and that he was “allowed to mow lawns”.</p> <p>“It’s as simple as that. The neighbours have seen this lawn bad, and no one has even bothered to come and help them,” Mr Selmes said.</p> <p>“Perhaps if you guys helped, we wouldn’t have this issue.”</p> <p>The neighbour rejected his comments, responding “Do you think I care about that?”</p> <p>“Let me tell you again, I’m going to be a nice guy, 15 minutes alright? 15 minutes before I call the police. I can’t have this all morning.</p> <p>“So are you going to be here another two hours?"</p> <p>Mr Selmes advised him there were no laws against mowing during the middle of the day.</p> <p>“I’m allowed to mow lawns in the morning or any time during the day between reasonable hours,” he said, with the neighbour hitting back, “yeah, reasonable!”</p> <p>Mr Selmes again attempted to argue his point.</p> <p>“I’m here mowing the lawn, I’m here to help somebody out, that’s all I’m here to do,” he explained.</p> <p>It was clear the neighbour paid no mind to Mr Selmes’ remarks as he maintained he was going to call the police.</p> <p>“Fifteen minutes, I’ll call the police. You make up your own mind,” he said.</p> <p>At his wit's end, Mr Selmes encouraged the neighbour to call the police if he deemed it necessary.</p> <p>“Go and call the police then, I don’t really care. Seeya!” he said.</p> <p>Once the neighbour left, Mr Selmes said it had taken 18 months for him to receive a negative reaction to his work.</p> <p>“Well, that’s a first. It took me a year-and-a-half for someone to complain about the noise. Oh well, what’s he going to do? It’s not against the law."</p> <p>“Tough sh** as they say. I’m just here to do a job and that’s it. People can be kind of weird, hey.”</p> <p>The video of the encounter was uploaded to YouTube, attracting more than 1.8 million views and nearly 5,000 comments of support.</p> <p>“I bet that guy is a pain in the a*se to the entire neighbourhood. You did a great job on this lawn. And you told the guy what you thought of his threat,” one comment read.</p> <p>“After that encounter with that miserable neighbour, I would have definitely taken my time and made sure every inch of that property was perfect,” another added.</p> <p>“He is the same type of neighbour I had who would yell at the kids for laughing too loud as they played outside. Blessings to you for not letting him bring you down,” a third wrote.</p> <p><em>Image credit: YouTube</em></p>

Home & Garden

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ABC threatened with legal action over coronation coverage

<p dir="ltr">The Australian Monarchist League have threatened to take legal action against the ABC over their coronation coverage, specifically the comments made on their hour-long special <em>The Coronation: A discussion about the Monarchy in 2023</em>. </p> <p dir="ltr">The programme, focussed on the monarchy’s relevance to Australia, featured <em>The Drum</em>’s Julia Baird and Jeremy Fernandez as hosts, with a panel that included the likes of<em> Q&amp;A </em>host Stan Grant and Australian Republic Movement co-chair Craig Foster. Julian Leeser - a Liberal MP and monarchist - and Teela Reid - a Wiradjuri and Wailwan woman - were also involved.</p> <p dir="ltr">The coverage, which broadcast in Australia three hours before King Charles III’s coronation, faced a wave of criticism from the Australian Monarchist League, as well as <em>3AW</em> radio host Neil Mitchell, ABC audiences, and Liberal MPs.</p> <p dir="ltr">And now, the AML have announced their intention to take their complaints further, with a statement from AML national chair Philip Benwell declaring that their “legal advisers are preparing a formal complaint to the board of the ABC in regard to the production and airing of Saturday's extremely biased pre-Coronation programme specifically designed to attack the Constitution and the Crown. Our Executive and others are meeting this week to formalise our approach.</p> <p dir="ltr">“So vitriolic are their attacks on the King, the monarchy, the British settlement and everything that came thereafter that they forget that they are the very people who want our vote for their Voice to the Parliament.”</p> <p dir="ltr">Brenwell noted that they were inviting “pertinent comments” regarding the broadcast to help compile their formal complaint, specifying that these should “include specific comments made during the programme by interviewers and panellists”.</p> <p dir="ltr">Neil Mitchell, radio host for <em>3AW</em>, had a lot to say about the coverage too, noting his opinion that it had “misread the mood”, as well as his desire for the ABC to see the broadcaster held accountable. </p> <p dir="ltr">“Somebody in the ABC needs to be accountable for this,” he declared, “as the national broadcaster it should have been the place you go to see the coverage of the coronation, instead you see all this bitterness about our Indigenous history.”</p> <p dir="ltr">He also took the opportunity to point out that the panel had featured four individuals, with “three of them republicans”. </p> <p dir="ltr">The fourth - and only monarchist - Julian Leeser agreed that the broadcast had gotten “the balance wrong” when it came to their panel compilation. </p> <p dir="ltr">As Mitchell added, “to have only one of four panellists as supporters of our existing constitutional arrangements meant there was little opportunity for a panel discussion that reflected the warmth and respect Australians have for King Charles.” </p> <p dir="ltr"><em>Images: Q&amp;A</em></p>

TV

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10 noises your dog makes – and what they mean

<h2>10 noises your dog makes – and what they mean</h2> <p>Pet parents, fess up: how often have you wished that your dog could talk? Chances are, pretty often. But the thing is, your dog is talking to you every day, all day long – you just have to figure out what he’s saying. It’s not as simple as decoding a bark or howl, the two sounds we most commonly associate with our furry friends. Dogs actually make a plethora of telling sounds, and each has its own distinct meaning. Here’s what you need to know to better understand your canine companion.</p> <h2>Barking</h2> <p>You might have noticed that a dog’s bark varies greatly. That’s because barking is a dog’s way of communicating a variety of messages and emotions, including excitement, happiness, fear or even an alert to danger. “With such varying meanings behind a dog’s bark, it’s no surprise that the pitch and forcefulness of the noise – just like with a human’s voice – can imply the reason behind their vocalisation,” says veterinarian Danielle Bernal. “For instance, a fear-driven or panicked bark is often higher in repetition and intensity. This is compared to a monotonous bark that may communicate boredom.”</p> <h2>Incessant barking</h2> <p>There’s a difference between brief barking and non-stop barking. “When the barking does not stop, it is often caused by anxiety in your furry friend,” says veterinarian Evelyn Kass-Williamson. “Dogs may bark like this because they’re experiencing separation anxiety, or because they’re getting mixed messages from different family members and aren’t sure what to do. Be sure you are consistent when around these dogs, and above all, try to relax so they can, too.”</p> <h2>Whining</h2> <p>Like barking, whining can also have a number of different meanings. Though we often associate whining with a negative emotion, that’s not always the case with dogs. In fact, it can simply be a dog’s way of getting human attention, according to the American Kennel Club (AKC). What is your pup trying to say? Possibly that he wants to play, eat or go outside. Whining may also be a sign of stress, fear or pain. It’s important to take all factors into consideration when deciphering your dog’s whining.</p> <h2>Howling</h2> <p>Howling is that classic head-back, guttural call that’s most often associated with wolves. “Howling links back to our dogs’ ancestor, the grey wolf,” explains Dr Bernal. “As pack animals, wolves traditionally used this communication method to call to their pack to signal distress or motivate them to regroup for a hunt.” In terms of your domesticated dog, she says, that howl is often triggered by common noises like a siren, the sound of a child’s toy, or the command of an owner.</p> <h2>Sighing</h2> <p>We often tie feelings of boredom or frustration to sighing, but that’s not the case for canines. According to the AKC, sighing is generally indicative of contentment, especially if it’s combined with half-closed, sleepy eyes. If your dog is wide-eyed and fully alert, however, it could be his way of catching your attention and asking for a little TLC or playtime.</p> <h2>Growling</h2> <p>Like barking and howling, growling can have a number of different meanings, ranging from being scared to feeling playful. “A hostile growl is often a warning sign to a person, another dog, or object that has frightened the dog. It signals that a serious attack may follow if the growl is not adhered to,” says Dr Bernal. “On the other hand, a playful growl is often easy to identify. The key body language of a hostile growl is missing: visible teeth, flattened ears, and raised hairs.”</p> <h2>Soft noises while asleep</h2> <p>When a pup makes soft grumbles, yaps or whimpers while snoozing, it’s not cause for alarm. “This mix of noises simply means that a dog is in a deep stage of sleep, similar to our REM sleep,” says Dr Bernal. “You may notice it’s also accompanied by a faster breathing rate and twitching of the muscles, limbs or eyelids.”</p> <h2>Sneezing</h2> <p>Don’t be fooled: sneezing isn’t always caused by nasal irritation, allergies or a canine cold. “Many dogs will sneeze with excitement or to get your attention,” says Dr Kass-Williamson. “However, if there is ever thick nasal discharge that is white, yellow or green, it means it’s time to call your vet.”</p> <h2>Snorting</h2> <p>“Like the sneeze, this can be an attention-getter for the very squishy-faced breeds,” explains Dr Kass-Williamson. “However, when the snorting continues for a few seconds or longer, it can sound like your dog is choking. This is called a reverse sneeze and is often a sign of allergy or sinus congestion.” It’s best to schedule a visit with your vet if the issue is ongoing. Knowing what conditions your pet may be predisposed is important.</p> <h2>Low-pitched moaning</h2> <p>Though we often associate moaning with sadness or other negative emotions, it’s actually the opposite for dogs. It’s generally a sign that your dog is feeling at peace, according to the AKC. This sound is most commonly made by puppies – especially when they’re nestled up to their human companions.</p> <p><em>Image credit: Shutterstock</em></p> <p><em>This article originally appeared on <a href="https://www.readersdigest.com.au/food-home-garden/pets/10-noises-your-dog-makes-and-what-they-mean" target="_blank" rel="noopener">Reader's Digest</a>. </em></p>

Family & Pets

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Britain’s Got Talent burned by 334 complaints after "insensitive" stunt

<p><strong>Warning: This article contains content that some readers may find disturbing.</strong></p> <p><em>Britain’s Got Talent</em> is in hot water with its 16th season after the second episode drew in a staggering 334 complaints - a total of 400 across both episodes, Ofcom reported. </p> <p>The stunt that caused the ire, dubbed “insensitive” and “unacceptable” by the public, saw a professional stuntman named Thomas Vu cover himself in a fire-retardant gel, before he was set alight and left to solve a Rubik’s Cube.</p> <p>In the wake of the stunt, hosts Ant and Dec were quick to issue a warning to viewers, telling them “do not try this at home, ever.” </p> <p>And when the clip was uploaded to the official <em>BGT</em> Twitter account, the text ‘do not try this at home’ is splashed across the video. </p> <p>However, distressed viewers still took to the comments section to share their distaste, with one writing that it was “absolutely ridiculous and irresponsible [and] should never have been allowed to be televised especially on a family programme!!”</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Stuntman Thomas Vu solved the Rubik's cube in the most UNEXPECTED way: <a href="https://t.co/nSEWOokCSb">https://t.co/nSEWOokCSb</a></p> <p>Do not try this at home!<a href="https://twitter.com/hashtag/BGT?src=hash&amp;ref_src=twsrc%5Etfw">#BGT</a> <a href="https://t.co/awPLBTmaEf">pic.twitter.com/awPLBTmaEf</a></p> <p>— BGT (@BGT) <a href="https://twitter.com/BGT/status/1649110690987376642?ref_src=twsrc%5Etfw">April 20, 2023</a></p></blockquote> <p>“BGT totally ill-considered showing a guy setting himself on fire whilst solving a Rubik’s Cube,” tweeted another. “No thought to the fact that impressionable children watch the show.”</p> <p>“Don’t get me wrong,” one began, “people do crazy stuff and it’s their choice and that’s fine by me but maybe that last act should have been well after the 9pm watershed?? Not sure that kind of playing with fire thing is suitable for young kids who probably stay up to watch <em>BGT.</em>”</p> <p>“Like what has <em>BGT</em> come to when we set people on fire for entertainment,” someone else said on the matter. </p> <p>And as yet another user put it, “sorry but showing a man setting himself on fire on a ‘family’ show is not acceptable. Even with the mention ‘do not try this at home’.”</p> <p>Concern for children continued from there, with one tweeting “The Rubik’s Cube fire stunt on <em>BGT</em> was totally inappropriate. Did you not think about burn victims and how seeing this would affect them?”</p> <p>Meanwhile, others simply found the stunt to be insensitive, with one even referencing the 1965 Bradford City disaster when they wrote “I just find this insensitive to anyone that has been through any trauma caused by fire.”</p> <p>Criticism for the episode was so intense, coupled with the volume of complaints flowing in, that the show was forced to issue a statement, telling viewers “<em>Britain’s Got Talent </em>showcases a mix of variety acts to engage audiences. </p> <p>“In this case, it was made very clear on screen that this act should not be tried at home and the programme was subject to strict compliance rules."</p> <p><em>Images: Britain’s Got Talent / ITV</em></p>

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Tips to filter out the noise in your life

<p>The modern world can make you feel like you are in a constant state of busyness. Here’s how to filter out the noise and take back some time for yourself.</p> <p><strong>1. Begin your day with some quiet</strong></p> <p>They way you start your morning can determine your whole day. When you wake up, take a few minutes to centre yourself in silence. This could be meditation or even just some quiet reflection in bed. You will be amazed at how it can change your outlook.</p> <p><strong>2. Declutter your digital</strong></p> <p>Technology is a wonderful thing, but it also means we are constantly tied to our smartphones, email accounts or the latest news updates. It can be hard to switch off when you are constantly connected. You don’t have to switch off completely, but set yourself limits – only check social media once a day, don’t check emails on the weekend or leave your phone at home if it’s not essential.</p> <p><strong>3. Limit TV time</strong></p> <p>It’s amazing how quickly an hour (or two or three) can go by when you are sat mindlessly in front of the TV. Don’t automatically turn it on as soon as you walk in the house. Set a time for TV (say after 7pm) and then use your new free time to read a book, do some gardening or take a walk. You’ll be amazed at how much free time you suddenly have.</p> <p><strong>4. Get out into nature</strong></p> <p>Never underestimate the power of connecting with the physical world. Head out for a walk through the park or along the beach. Leave your phone and iPod at home so you can listen to the sounds around you. You can clear your mind in a sort of moving meditation, plus the physical exercise will give you an extra boost.</p> <p><strong>5. Find meaningful activities</strong></p> <p>In our busy life we rarely take time for the activities we love, like drawing, reading, singing or yoga. These activities can bring meaning to our lives, and encourage us to slow down and find stillness. It is worth setting aside some time each day or week to do something you really love.</p> <p><strong>6. Practice inner stillness</strong></p> <p>Too often we are our own worst enemy. So, even if we can quiet the external noise, we persist with the internal noise. We constantly run over to do lists, fret over mistakes we’ve made, berate ourselves for not loosing weight. When you feel yourself falling into these patterns, stop. Relax, reset and feel grateful for what you have. </p> <p><em>Image credits: Getty Images</em></p>

Mind

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5 sounds you hear on the plane explained

<p>Nervous fliers know just how freaky a sudden noise on the plane can be, but we’ve broken down the most common ones you’ll hear and what they mean so you can travel with ease.</p> <ol> <li><strong>The puff of air at the gate</strong> – it’s usually one of the first unsettling sounds you’ll hear on the plane, but it’s one of the most important – it signals that the ventilation on the plane has been switched on. It’s also why lights can tend to flicker, as the plane is moving from an off-board power source to an onboard system.</li> <li><strong>The “bark” during taxi</strong> – before take-off and landing, it’s normal for the plane to make a sort of “barking” noise. This is just the hydraulics kicking in, ensuring steering, braking and air pressure are all at optimum levels for a safe departure or arrival.</li> <li><strong>The wings “whirring”</strong> – upon take-off and even during flight, you may hear a “whir” coming from the wings. This sound indicates the wingspan is expanding and retracting to help assist take-off and speed maintenance.</li> <li><strong>The “bang” from the belly of the plane</strong> – this noise can be pretty scary as you make your descent into your destination, but it’s completely safe. All it means is the landing gear is being released so you can arrive safely.</li> <li><strong>The brakes “screeching”</strong> – don’t be alarmed by this sound, it’s just the plane’s natural response to landing at the speed of 160 to 240 kph while carrying hundreds of tonnes of cargo and passengers.</li> </ol> <p><em>Image: Getty</em></p>

Travel Tips

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Kiwi journalist hits back at viewer’s complaints about her Māori tattoo

<p dir="ltr">A popular New Zealand newsreader has hit back at an irate viewer who has repeatedly complained about her traditional Māori face tattoo, asking him to keep his comments for “another lifetime”.</p> <p dir="ltr">Oriini Kaipara made headlines in 2021 when she became the first person to bear a moko kauae - a traditional Māori tattoo that covers a woman’s lips and chin - while anchoring a prime-time news broadcast in New Zealand.</p> <p dir="ltr">While many viewers have applauded Ms Kaipara, others were less kind, with one repeat objector prompting her to take to Instagram to respond on Thursday, saying she had “had enough” of his complaints.</p> <p dir="ltr">“Today I had enough. I responded. I never do that. I broke my own code and hit the send button,” the Newshub presenter shared with followers in a since-deleted post.</p> <p dir="ltr">The viewer, identified only as David, had written to the entire newsroom to complain about Ms Kaipara’s tattoo, which he mislabelled as a “moku” and said was “offensive” and “a bad look”.</p> <p dir="ltr">“We continue to object strongly to you using Māori TV presenter with a moku, which is offensive and aggressive looking. A bad look,” he wrote.</p> <p dir="ltr">David also objected to the use of te reo Māori during broadcasts, despite the fact that the Māori language features in most Kiwi TV broadcasts.</p> <p dir="ltr">“She also bursts into Māori language which we do not understand. Stop it now,” he said.</p> <p dir="ltr">On Instagram, Ms Kaipara shared her full response to him.</p> <p dir="ltr">“Thank you for all your complaints against me and my ‘moku’. I do find them very difficult to take seriously, given there is no breach of broadcast standards,” she wrote.</p> <p dir="ltr">“If I may, I’d like to correct you on one thing – it is moko not ‘moku’. A simple, helpful pronunciation guide of ‘Maw-Caw’ will help you articulate the word correctly.</p> <p dir="ltr">“I gather your complaints stem from a place of preference on how one must look on-screen, according to you. Moko and people with them are not threatening, nor do they deserve such discrimination, harassment or prejudice.</p> <p dir="ltr">“Moko are ancient cultural markings unique to the indigenous people of Aotearoa, myself included. We mean no harm or ill intent, nor do we deserve to be treated with such disregard. Please refrain from complaining further, and restrain your cultural ignorance and bias for another lifetime, preferably in the 1800s.”</p> <p dir="ltr">She ended her message with, “Nga mihi matakuikui o te wa,” a polite te reo Māori farewell, and signed off as “the lady with the moko kauwae who speaks Māori but MOSTLY English on TV”.</p> <p dir="ltr">Speaking to the <em><a href="https://www.nzherald.co.nz/entertainment/newshubs-oriini-kaiparas-response-to-viewers-complaint-about-her-offensive-moko-kauae/LWLE2VNRPXM2GJTQ73Z3FNME74/" target="_blank" rel="noopener">NZ Herald</a></em> after, Ms Kaipara said the viewer had been “relentless” in his complaints.</p> <p dir="ltr">“These types of complaints are being sent by a minority,” she told the publication, adding that she receives plenty of “lovely and thoughtful” messages from viewers.</p> <p dir="ltr">“The fact that my existence triggers some people is testament to why we need more Māori advocates in key roles across every sector.”</p> <p dir="ltr">Ms Kaipara, who is of Ngāti Awa, Ngāti Tūwharetoa, Ngāti Rangitihi and Ngāi Tūhoe descent, has previously said she got her moko in 2019 to remind herself of her identity as a Māori woman.</p> <p dir="ltr">“When I doubt myself, and I see my reflection in the mirror, I’m not just looking at myself,” she explained.</p> <p dir="ltr">“I’m looking at my grandmother and my mother, and my daughters, and those to come after me, as well as all the other women and Maori girls out there. It empowers me.”</p> <p><span id="docs-internal-guid-d248cbbc-7fff-de3f-a32a-984cc801f082"></span></p> <p dir="ltr"><em>Image: @oriinz (Instagram)</em></p>

Technology

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"Whitewashed white noise": Grace Tame unloads on parliament

<p>Grace Tame has launched a scathing attack on the Albanese government in a series of posts to her Instagram story. </p> <p>The former Australian of the Year, and vocal supporter of the new Labor government, slammed the parliament for not letting an Auslan interpreter on the floor of the House of Representatives and preventing a disabled MP from chairing the NDIS committee.</p> <p>Ms Tame then described politicians as "old" and "ableist" in the social media slating. </p> <p>"Must be such a slog for these poor old, elected, ableist toffs to breathe in there, for all the privilege stifling the parliament," she wrote.</p> <p>"What a crock of w***."</p> <p>The online rant came after the Government and Opposition had denied independent senator David Pocock's request to have an Auslan interpreter stand next to him during his maiden speech.</p> <p>The major parties turned down his request to have a "stranger" on the floor of parliament because of "precedent" it may set. </p> <p>Instead they allowed TV screens in the senate to display a live Auslan translation.</p> <p>The two major parties also ganged up to deny the Greens' request for disabled senator Jordon Steele-John to chair the Joint Standing Committee on the National Disability Insurance Scheme.</p> <p>Ms Tame sarcastically wrote, "The general public apologises for making any attempt to try and increase engagement."</p> <p>"We'll happily go back to ignoring your echo chamber of whitewashed white noise, if that's what you'd prefer."</p> <p>Grace Tame has long been a supporter of Albanese and his government, as her distain of Scott Morrison culminated her infamous stone-faced photo with the former PM. </p> <p><em>Image credits: Instagram / Twitter</em></p>

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PETA complaint leads to controversial art installation being dismantled

<p dir="ltr">A controversial art installation has been dismantled in Germany after animal rights organisation PETA filed a complaint. </p> <p dir="ltr">The installation titled <em>A Hundred Years</em>, first exhibited in 1990 by artist Damien Hirst, was designed to see hundreds of flies die, prompting outrage from PETA. </p> <p dir="ltr">The Kunstmuseum Wolfsburg museum was issued an oral warning from the German city’s veterinary office, to which Kunstmuseum Wolfsburg director Andreas Beitin told local media, “We thought flies were not covered by the Animal Welfare Act.”</p> <p dir="ltr"><em>A Hundred Years</em> consists of a glass display case partitioned in half, with flies being hatched on one side of the glass. </p> <p dir="ltr">When they venture through a hole in the partition, the flies are drawn to an artificial light which burns the flies on contact. </p> <p dir="ltr">The cycle continues until the end of its exhibition.</p> <p dir="ltr">Hirst has previously described the artwork as “a life cycle in a box.” </p> <p dir="ltr">In the original iteration, the flies flocked around a bloody cow’s head, to which curator Hans Ulrich Obrist described the work in its original form as “dangerous and frightening.”</p> <p dir="ltr">“Killing animals has nothing to do with art, it only shows the arrogance of people who literally go over corpses for their own interests,” Peter Höffken of PETA said in a statement. </p> <p dir="ltr">According to Germany’s Animal Welfare Act, there “must be good reason for one to cause an animal harm.”</p> <p dir="ltr">The managing director of the art museum, Otmar Böhmer, told the German Press Agency that they agree with PETA’s sentiment. </p> <p dir="ltr">“We share the basic idea of the animal welfare organisation that animals are not there to entertain us or exploit them,” he said.</p> <p dir="ltr">The museum said it will contact Hirst’s studio to establish whether <em>A Hundred Years</em> can be presented with artificial flies. If not, it has recommended that the work not be presented again.</p> <p dir="ltr"><em>Image credits: Getty Images</em></p>

Art

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Review: Block out the world with these Bose headphones

<p dir="ltr">Whether you’re trying to concentrate on work or enjoy some peace and quiet on a noisy train, a pair of noise-cancelling headphones can be a lifesaver.</p> <p dir="ltr">With a host of options to choose from nowadays, it really comes down to your budget and how customisable a sound you’re looking for.</p> <p dir="ltr">Coming in at about $499 RRP, the Bose QC45 are a little on the pricier side - beating Apple's $899 Max Pods and several Sennheiser models, while being beaten by the ranges from Sony and Beats.</p> <p dir="ltr">But price isn’t everything, and it’s noise-cancelling technology, sound quality, and comfort factor all make it feel like an investment that will last you a good long while.</p> <p dir="ltr">After spending a week trialling the headphones, both while working at home and commuting on peak-hour trains, here are my thoughts on how they stack up.</p> <p dir="ltr"><strong>Easy to use, with or without the companion app</strong></p> <p><span id="docs-internal-guid-a6ad9a57-7fff-20bf-36f0-54fec8697658"></span></p> <p dir="ltr">The QC45 headphones come in a sleek, lightweight travel case with a charging cable and 3.5mm audio jack, as well as a companion Bose app which is free to download.</p> <p dir="ltr"><img src="https://oversixtydev.blob.core.windows.net/media/2022/03/bose-inside.jpg" alt="" width="1280" height="720" /></p> <p dir="ltr"><em>The headphones pack away compactly into a hardy travel case. Image: Author</em></p> <p dir="ltr">The app makes pairing your devices a simple task (though I found connecting to my laptop worked just as well without it), all while giving you the option to name your headphones and adjust the bass, treble and other audio settings to your liking. </p> <p dir="ltr">If using an app or fiddling with audio settings doesn’t appeal, connecting via Bluetooth or the audio jack is just as simple and the sound is great with its default settings (which I’ll touch on further).</p> <p dir="ltr"><span id="docs-internal-guid-9ce87481-7fff-3b9e-2081-d32ea9c113ae"></span></p> <p dir="ltr">The headphones also come with controls on the ear cups which are quite handy. The singular button on the left cup allows you to toggle between Active and Quiet mode, while you can adjust the volume, and pause, play and skip music using three standard buttons on the right cup.</p> <p dir="ltr"><img src="https://oversixtydev.blob.core.windows.net/media/2022/03/headphones1.jpg" alt="" width="1280" height="720" /></p> <p dir="ltr"><em>The headphones are comfy and sound great - what more could you ask for? Image: Matt O’Rourke</em></p> <p dir="ltr">With the ability to connect to multiple devices, swapping between them is incredibly easy - and the app can help with that too. It also helps that every time you switch them on, the headphones tell you which devices they are currently connected to and how much battery life is left.</p> <p dir="ltr"><strong>Battery life is good, but more power-saving options could be better</strong></p> <p dir="ltr">Speaking of the battery, Bose estimates it will last for 24 hours and that seems to ring true. After using them almost non-stop during my work hours - approximately 7-8 hours a day - as well as on my hour-long commute and relaxing for a few hours after work, I found it needed a recharge every couple of days, and that charging it overnight was sufficient.</p> <p dir="ltr">However, having the option to turn off the Active and Quiet modes to extend the battery life just that little bit more would be a nice addition.</p> <p dir="ltr">Though just a nitpick, the charging cord is a tad short, making it hard to continue using the headphones while they’re charging.</p> <p dir="ltr"><strong>How does it sound?</strong></p> <p dir="ltr">Though some sound aficionados might not be too impressed, I loved it.</p> <p dir="ltr">Even without adjusting the sound, I found it was crisp and quite balanced.</p> <p dir="ltr"><span id="docs-internal-guid-823b05f2-7fff-55df-e398-a33b8c978f5a"></span></p> <p dir="ltr">When I put the headphones through several headphone tests it performed well and I experienced zero buzzing or rattling during the driver quality (bass shaker) test.</p> <p dir="ltr"><img src="https://oversixtydev.blob.core.windows.net/media/2022/03/bose-app.jpg" alt="" width="1280" height="720" /></p> <p dir="ltr"><em>The companion app allows you to control the volume, mode, and EQ levels with ease. Image: Author</em></p> <p dir="ltr">The crisp sound is maintained when using the wired connection too, with the only difference being the absence of the hum of the noise-cancelling.</p> <p dir="ltr"><strong>The noise-cancelling settings</strong></p> <p dir="ltr">The Quiet mode is supreme. While working from home, my partner and I sit across from each other, and I often turn to my headphones to not get distracted by the show he has running in the background.</p> <p dir="ltr">My standard headphones mostly muffle the dialogue, with moderately loud music taking up the rest of the slack in helping me focus.</p> <p dir="ltr">In comes the Bose headphones to completely change the game. Even without music, the quiet mode makes dialogue - currently from Tony Robertson’s <em>Time Team</em> - sound faint and far away and even muffles my usually clacky keyboard.</p> <p dir="ltr">But, when the complete noise cancelling is too much, the Active mode provides a nice alternative. </p> <p dir="ltr">It still blocks out noise to a certain degree but you can still hear some environmental noises, such as typing, while making it easier for someone to get your attention.</p> <p dir="ltr">However, if you’re prone to tension headaches from noise-cancelling headphones like I am, the Bose may initially do the same.</p> <p dir="ltr"><span id="docs-internal-guid-738ed7a5-7fff-73a8-4097-800a6f4989f9"></span></p> <p dir="ltr">Reassuringly, using them for extended periods of time (at least 15 minutes) saw this become less of an issue as my brain adjusted.</p> <p dir="ltr"><img src="https://oversixtydev.blob.core.windows.net/media/2022/03/bose-headphones.jpg" alt="" width="1280" height="720" /></p> <p dir="ltr"><em>Image: Supplied</em></p> <p dir="ltr">In summary, here are some pros and cons to consider if you’re thinking of buying the headphones for yourself or someone else.</p> <p dir="ltr"><strong>Pros:</strong></p> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Incredibly comfortable and cushiony ear cups</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Can choose between Quiet and Active mode</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Crisp clear audio</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Bluetooth and wired connection to choose from</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Can switch between devices with ease</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Relatively quick charging time and decent battery life</p> </li> </ul> <p dir="ltr"><strong>Cons</strong></p> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">The noise-cancelling may cause headaches if you’re prone to them</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Its price ($499 RRP)</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Being able to turn off the Active and Quiet modes to conserve battery would be a nice option</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Charging cable is a bit short</p> </li> </ul> <p dir="ltr">The Bose QC45 headphones are available from retail outlets and from the Bose <a href="https://www.bose.com.au/en_au/products/headphones/noise_cancelling_headphones/quietcomfort-headphones-45.html?mc=20_PS_45_BO_00_GO_&gclid=Cj0KCQiAhMOMBhDhARIsAPVml-EE1a4vChe4Njc4xIW7_Ij7s6o6a-4lAoyp3d4nzB0zZPaXnYCQyaUaAo4BEALw_wcB&gclsrc=aw.ds#v=qc45_black" target="_blank" rel="noopener">website</a>.</p> <p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><em>Images: Supplied / Matt O'Rourke</em></p>

Technology

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Wedding venue sued for millions over "destroying" couple's big day

<p>When Russell and Marjorie Newman spent hundreds of thousands of dollars on their daughter's wedding, they hoped the big day would be perfect. </p><p>However, the fairytale wedding has ended in legal action being taken over the luxurious venue, who the Newman's claim "destroyed" their daughter's day. </p><p>Marjorie and Russell's daughter Jessica married Matt Alovis at the Brooklyn Pier 1 Hotel in September 2021, in a night that left Jessica "hysterically crying". </p><p>The Newman's filed a lawsuit in the Brooklyn Supreme Court last week, after the venue failed to disclose a new "severe" noise restriction. </p><p>The lawsuit states that the newlywed's first dance was ruined when the DJ refused to turn the music up, keeping it so low during the celebration that guests could hardly hear it. </p><p>In order to continue dancing, the newlyweds and their 200 wedding guests were allegedly forced to squeeze into a 'dingy' room off-site meant for 60 people. </p><p>"It was very, very devastating," Marjorie, who is also suing their wedding planner, Real Housewives of Miami star Guerdy Abraira, told the <a href="https://nypost.com/2022/02/06/nyc-couples-dream-wedding-destroyed-by-hotels-noise-restriction-5m-suit-claims/" target="_blank" rel="nofollow noreferrer noopener">New York Post</a>.</p><p>"This was supposed to be her night to shine and it was all taken away from her."</p><p>Brooklyn Pier 1 Hotel reportedly implemented the noise restriction rule just three weeks before Jessica and Matt's wedding due to residential condos in the building, but the Newman's claim the hotel "never made them aware" of the rule. </p><p>"They never brought us in to say, 'This is what it is going to sound like or not sound like,' they never gave us the opportunity to move the venue," Russell explained. </p><p>The Newmans, who spent $150,000 on flowers alone for the wedding, are demanding $5 million from the hotel and wedding planner for the "destroyed" event caused by a "breach of contract" and the "deceptive concealment of sound restrictions" which resulted in "humiliation, indignity, distress of mind, mental suffering, inconvenience, and physical discomfort," according to the lawsuit.     </p><p>"There were countless hours spent over at least a one year planning period for what should have been a once in a lifetime special event which was single handily destroyed by the egregious actions of the defendants," the lawsuit says. </p><p><em>Image credits: Getty Images</em></p>

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