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The good, the bad and the awful – how businesses reacts to online reviews

<div class="theconversation-article-body"> <a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a> Every day travellers across the globe are flocking to popular destinations, eager to relax and create memories. Alongside packing and planning, many turn to online reviews to choose the perfect hotel, restaurant, or activity. These reviews, often shared enthusiastically or with a hint of frustration, play a key role in shaping our experiences. But what happens to these reviews once they are posted? Do businesses truly read them, and if so, do they make changes based on customer feedback? The short answer is yes, businesses do read reviews and often act on them. In fact, for many, it’s a crucial part of their <a href="https://www.sciencedirect.com/science/article/abs/pii/S004016252100384X">customer engagement strategy</a>. Reviews offer a treasure trove of insights, from customer satisfaction and service quality to product usability and pricing perceptions. But beyond the numbers and star ratings, reviews provide a story of the customer experience that can highlight strengths and reveal weaknesses. Businesses, particularly in competitive industries like hospitality, often have dedicated teams or <a href="https://broadly.com/blog/reputation-management-tools/">software tools</a> to monitor reviews across platforms like Tripadvisor, Google, and Yelp. These tools can aggregate reviews, analyse sentiments, and even benchmark against competitors. For example, a hotel chain may use these insights to identify common themes in guest feedback, such as complaints about check-in delays or praises for room cleanliness. By doing so, they can prioritise issues and respond effectively. However, reading reviews is just the beginning. The real value lies in how businesses respond to them, and whether they take actionable steps to address the feedback. In many cases, customer reviews have become catalysts for change. For instance, a recurring complaint about outdated decor might prompt a hotel to refurbish its rooms. Similarly, consistent praise for a friendly staff member can lead to rewards or recognition programmes, boosting employee morale and enhancing the overall guest experience. <a href="https://ieeexplore.ieee.org/document/10614398">Some businesses</a> go a step further by engaging directly with reviewers. This engagement can take various forms, from public responses thanking customers for their feedback to private messages addressing specific concerns. <a href="https://www.emerald.com/insight/content/doi/10.1108/ITP-09-2018-0415/full/html">Such interactions</a> not only show that a business values its customers, but also humanises the brand, fostering trust and loyalty. A well-handled response to a negative review can even turn a dissatisfied customer into a loyal advocate. <h2>The role of negative reviews</h2> Negative reviews, while often dreaded by businesses, are an essential component of the feedback process. They provide honest, often blunt insights into what went wrong and where improvements are needed. For instance, during the holiday season, a restaurant might receive complaints about long wait times or underwhelming festive menus. Instead of viewing these reviews as setbacks, savvy businesses see them as opportunities to refine their offerings and enhance customer satisfaction. In some cases, businesses have <a href="https://ieeexplore.ieee.org/document/10614398">used negative reviews</a> as a springboard for innovation. A restaurant receiving feedback about limited vegetarian options might introduce new menu items, attracting a broader clientele and boosting sales. Similarly, a hotel criticised for lack of amenities might invest in additional facilities, improving its appeal and competitiveness. As technology evolves, the landscape of customer reviews and business responses is also changing. The rise of artificial intelligence and machine learning that uses algorithms has made it easier for businesses to analyse vast amounts of feedback and identify trends quickly. This capability allows for more proactive responses, with businesses anticipating issues before they become widespread problems. Moreover, the increasing use of video and photo reviews adds a new dimension to customer feedback. <a href="https://www.emerald.com/insight/content/doi/10.1108/JPBM-01-2019-2194/full/html?casa_token=adZDhhc3f0IAAAAA:7jPn1_y31gfB4BjJjLdl8QnnFixO3XCEOKbtemd0N2vhh_UCEHa1vjisRj3X3K1iw7UIRL1yylJGN6CCqPbW1Bs4CoSto1x0M1ntb_RtD7z-ZXHzj7Q">Visual reviews</a> can provide a more vivid portrayal of experiences, from showcasing a beautifully plated dish to highlighting a less-than-sparkling pool. Businesses are adapting to this trend by incorporating user-generated content into their marketing strategies, showcasing real-life customer experiences to attract new clients. However, the rise of fake reviews is a growing concern. In 2023, the popular travel website Tripadvisor <a href="https://www.tripadvisor.com/TransparencyReport2023#group-section-Fake-Reviews-HZjJZOxSZ4">saw an overwhelming influx</a> of user-generated content, with over 30 million reviews, however, amid this vast pool of feedback, 1.3 million reviews were flagged as fraudulent and subsequently removed. In the end, customer reviews are not just fleeting opinions left in the digital atmosphere. They are valuable conversations between businesses and their customers. For businesses, reviews offer an opportunity to understand their clients’ needs, address concerns, and celebrate successes. That is why businesses like <a href="https://www.aboutamazon.com/news/policy-news-views/how-ai-spots-fake-reviews-amazon">Amazon are using AI</a> to manage the reviews. By reading, responding, and, most importantly, acting on reviews, businesses can foster a loyal customer base and continually improve their offerings. So, the next time you leave a review, remember that someone is listening, and your words may just be the catalyst for positive change.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/236194/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, Lecturer in Digital Marketing, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, AI Strategist and Professor of Digital Strategy, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, Professor of Strategy and Economic Organisation, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/the-good-the-bad-and-the-awful-how-business-reacts-to-online-reviews-236194">original article</a>. </div>

Travel Trouble

Readers response: How do you feel about online shopping compared to traditional in-store shopping?

When it comes to shopping for things we want and need, many people have a preference over whether they shop in a physical store or online. We asked our readers which they prefer when shopping for food, clothes or anything else their hearts desire, and the response was overwhelming. Here's what they said. Ellen Polsen - Why would one buy online? I like to feel and see the things I purchase, particularly garments, as fabrics today are mostly rubbish. Jennie Craven - I do a little of each. But usually use stores that I know or brands where the sizing is correct for me. I always use a payment system that I understand. Gail Ladds - I love online shopping! I often forget that I’ve bought something then get a nice surprise when it arrives lol. Debra Coats - Online is okay when you cant go to the store. I did online shopping for about 8 months after open heart surgery but when i was given the all clear to shop and drive, I was in my element as its a moment of getting out of the house and seeing others around me. Karen Peardon - I have done some online shopping (mainly craft supplies) only because I have been very ill for months but I love in-store shopping more. Retail therapy!! Christine Whyte - Have not and will not ever do it, very old school and too wary of the dangers out there, besides I like getting out and choosing for myself. Helga Bonello - I like to see feel and touch products before I buy. Online scammers are a worry, besides we need a reason to go out and be sociable. Olimpia Palumbo - My family does on line shopping and usually end up with the worst fruit and sometimes the wrong items. Image credits: Shutterstock

Money & Banking

Romance fraud doesn’t only happen online – it can turn into real-world deception

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/cassandra-cross-122865">Cassandra Cross</a>, <a href="https://theconversation.com/institutions/queensland-university-of-technology-847">Queensland University of Technology</a> We often think of fraudsters as people on the opposite side of the world. They will manipulate and exploit victims through words on a computer screen, or loving messages through the phone. But romance fraud can also happen in person, with the fraudster sleeping in the bed beside you. This was the circumstance Australian writer Stephanie Wood found herself in. It’s also the basis for the new <a href="https://www.paramountanz.com.au/news/fake-breaks-subscription-and-streaming-records-on-paramount/">television series Fake</a>, currently screening on Paramount+. A dramatisation of Wood’s powerful memoir by the same name, the series outlines the many lies and betrayals of an intimate relationship. It’s a brutal insight into the world of deception which characterises romance fraud. <h2>When love hurts</h2> Romance fraud (or romance scams) is what it sounds like – offenders use the guise of a relationship to gain a financial reward. In most cases, it’s through the direct transfer of money from the victim, but it can also be through using personal credentials to commit identity crimes. From the outside, it’s hard to understand how romance fraud is so effective. However, <a href="https://eprints.qut.edu.au/233966/">research has documented</a> the range of grooming techniques, social engineering tactics and methods of psychological abuse deployed by offenders. Offenders know exactly what to do and say to gain the compliance of their victim. <hr /> <hr /> Offenders target a person’s vulnerability and work hard to build strong levels of trust. There are endless calls, texts and emails that create a bond. Then follows the inevitable “crisis”, whereby the offender needs money urgently for a health emergency, criminal justice situation, business need or even a <a href="https://www.accc.gov.au/media-release/romance-baiting-scams-on-the-rise">cryptocurrency investment</a> opportunity. For many, this can result in ongoing payments and substantial losses. Over <a href="https://www.accc.gov.au/about-us/publications/serial-publications/targeting-scams-reports-on-scams-activity/targeting-scams-report-of-the-accc-on-scams-activity-2023">A$200 million</a> was reported lost by Australians to this fraud type in 2023, but this is likely a gross underestimation of actual figures. It also doesn’t capture the many <a href="https://www.aic.gov.au/sites/default/files/2020-05/29-1314-FinalReport.pdf">non-financial harms</a>, including physical and emotional declines in wellbeing. When the relationship finally ends, it’s too late. The money is gone, the extent of the deception is laid bare, and recovery from the heartache and loss is a constant battle. There is a well-documented “<a href="https://journals.sagepub.com/doi/full/10.1177/1748895815603773">double hit</a>” of victimisation, with individuals needing to grieve the relationship as well as any financial losses. <h2>Seeing is not believing</h2> There are countless incidents of romance fraud where the offender and victim never meet: the deception takes place entirely online. But it’s important to know fraudsters also operate in person. Wood’s memoir details an extraordinary level of lies and dishonesty presented to her throughout her relationship. Stories that laid the groundwork for later fabrications. Stories that were deliberate and calculated in how they were used to gain her trust, and later used against her. The motivations of these real-world deceivers are not always straightforward. Often it’s about money, but not always. For Wood, not being asked for money allayed potential suspicions, but it didn’t reduce her feelings of loss and emotional devastation upon discovering the extent of the lies. <figure><iframe src="https://www.youtube.com/embed/K_1Akqhjy6M?wmode=transparent&start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> Wood is by no means alone in her experience. Marketing executive Tracy Hall endured a similarly sophisticated and all-encompassing level of deceit in her relationship with <a href="https://www.theguardian.com/australia-news/2019/jun/20/conman-hamish-mclaren-jailed-for-up-to-16-years-after-swindling-76m-from-victims">convicted conman Hamish McLaren</a> (known to her as Max Tavita). In her book, <a href="https://tracyhall.com.au/the-last-victim">The Last Victim</a>, Hall recounts snippets of their daily lives over a 16-month period, with McLaren portraying himself as a successful professional in finance. His mail was addressed to Max Tavita and his phone conversations were with real people. Yet his whole identity and the world he represented to Hall was a complete fabrication. The experiences of Wood and Hall highlight the sheer depth of elaborate deception that can be perpetrated in an intimate relationship. Critically, it highlights romance fraud isn’t relegated to an online environment. <h2>How can we prevent romance fraud?</h2> There is an overwhelming amount of <a href="https://eprints.qut.edu.au/83702/">shame and stigma</a> associated with romance fraud. The dynamics of these deceptive relationships are misunderstood, and this perpetuates negative stereotypes and a discourse of victim blaming, even from friends and family. In hindsight, the warning signs might seem obvious, but fraudsters tend to effectively disguise these in real time and deploy deliberate tactics to overcome any suspicion. We must all create a culture that empowers victims to come forward to raise awareness. This isn’t intended to create fear or anxiety, but to normalise the threat fraud poses, and to allow for difficult conversations if it happens. Ongoing silence from victims only favours the offender. <h2>How to protect yourself from romance fraud</h2> It’s inevitable we’ll continue to swipe right in our efforts to find love. But keep a healthy level of scepticism and an open dialogue with family and friends in any quest for a new relationship. Don’t be afraid to conduct your own searches of people, places and situations presented to you in a relationship. There is a memorable moment in Fake where the protagonist refutes her friend’s offer of assistance, saying “this is a love story not an investigation”. Sadly, sometimes an investigation is necessary. No matter what the circumstance or the person, think carefully before sending any money. Only give what you are willing to lose. Deception comes in many forms. We must recognise it for what it is, and the impact it has on victims. But we must also not give into those who lie, and let them define who we are or dictate our ability to trust. If you or someone you know has been a victim of romance fraud, you can report it to <a href="https://www.cyber.gov.au/report-and-recover/report">ReportCyber</a>. For support, contact <a href="https://www.idcare.org/">iDcare</a>. For prevention advice, consult <a href="https://www.scamwatch.gov.au/">Scamwatch</a>.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/237653/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/cassandra-cross-122865">Cassandra Cross</a>, Associate Dean (Learning & Teaching) Faculty of Creative Industries, Education and Social Justice, <a href="https://theconversation.com/institutions/queensland-university-of-technology-847">Queensland University of Technology</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/romance-fraud-doesnt-only-happen-online-it-can-turn-into-real-world-deception-237653">original article</a>. </div>

Legal

Readers response: What are your thoughts on online dating or dating apps for seniors?

When it comes to dating, there are many ways people find their perfect person, and for many that happens online. We asked our readers what their thoughts are on an online dating app for seniors, and the responses were overwhelming. Here's what they said. Kristeen Bon - I tried it for a bit, but found the men to be so unrealistic in their expectations. What they say they want and what they REALLY want are poles apart. Helen Smith - It works great but men really need to look in a mirror now and then. Sue Rowley - Personally, I’m happy on my own, but if you’re looking for a partner where else is there to meet someone? Pub, supermarket, dog walking? Not many options really, especially when you’re older. Jenny Gordon - Would not consider it. Would prefer to stay single than see how friends and relatives have been affected by using them. Ali Veldman - Risky at any age, in my opinion. Diane Derby - I’d never entertain one. I like being by myself, plus two much catfishing and ghosting to be able to find a decent type. Margaret Godfrey - Tried it. A dismal failure in a small population. What is the point of men interstate responding when you live a plane flight away? John Coffey - Met my late partner online, and had a great 10 years. It can be a minefield though. Image credits: Shutterstock

Relationships

Cafe targeted online for charging customer a "heating fee"

A cafe in Melbourne has copped a wave of backlash online after allegedly charging a customer to heat up his muffin for breakfast. The disgruntled diner took to Facebook to complain about the extra fee on his $7 muffin at the cafe and claimed the first he knew of it was when he saw it on his receipt. His post went viral with hundreds of people slamming café etiquette and urging him to go to the ACCC. "A f***ing dollar to heat my muffin? It's cr*p like this that just makes you shake your head and question where it is all going," the customer wrote in his original post. The cafe has since hit back at the post, and the angry customer who wrote it, saying the extra charge had been an error despite Heat Standard $1.00 being written on the receipt. They also said the customer could have simply solved the issue in person rather than blasting them online. "We do not nor have we ever charged for any heating of our wonderful baked treats," the café spokesperson told <a href="https://www.dailymail.co.uk/femail/real-life/article-13465591/Melbourne-cafe-targeted-angry-mob-charging-1-heating-fee-muffin-Aussies-reveal-hidden-charges-theyve-hit-amid-cost-living-crisis.html" target="_blank" rel="noopener">Daily Mail Australia</a>. "Unfortunately this has become a mountain of an issue that could have easily been resolved without a lynch mob caused by negligence at the hands of an influential keyboard warrior who ironically sells the idea of spiritual life practices and being grounded yet flipped out over a muffin." The original post racked up more than 870 comments before it was deleted, and more than 1,000 reactions. Some of those who saw it went on to slam the cafe by sending them threatening messages, commenting on posts on Instagram and calling their business phone to hurl abuse. "It's a sad world when a local cafe that aims for nothing more then customer satisfaction and community values to be upheld gets threatening messages from rogue vigilantes about wanting to see us go out of business over a muffin being prepared and served to quality standards," the cafe owners said. The cafe responded to the growing backlash online by announcing their muffins would be free on Tuesday. Image credits: Facebook / Shutterstock

Travel Trouble

Does the royal family have a right to privacy? What the law says

<a href="https://theconversation.com/profiles/gemma-horton-1515949">Gemma Horton</a>, <a href="https://theconversation.com/institutions/university-of-sheffield-1147">University of Sheffield</a> From court cases to conspiracy theories, the royal family’s right to privacy is, somewhat ironically, nearly always in the spotlight. The latest focus is Kate Middleton, Princess of Wales, whose whereabouts have been the subject of <a href="https://www.townandcountrymag.com/society/tradition/a60008117/kate-middleton-health-speculation-conspiracy-theories-online/">online speculation</a> after it was announced she was undergoing abdominal surgery and would be away from public duties until after Easter. This comes just weeks after King Charles <a href="https://www.bbc.co.uk/news/uk-68208157">revealed that he is undergoing treatment for cancer</a>, and a legal settlement between Prince Harry and Mirror Group Newspapers over <a href="https://www.bbc.co.uk/news/uk-68249009">illegal phone hacking</a>. Interest in the personal lives of the royals and other celebrities <a href="https://www.tandfonline.com/doi/full/10.1080/1461670X.2016.1150193">is a constant</a>, driving newspaper sales and online clicks for decades. You only needs to consider the media frenzy that followed Princess Diana to <a href="https://www.tandfonline.com/doi/full/10.1080/17512786.2013.833678">see this</a>, and its potentially devastating consequences. From a legal perspective, the British courts have ruled that everyone – the royal family included – is entitled to a right to privacy. The Human Rights Act incorporates into British law the rights set out by the European Convention on Human Rights. This includes article 8, which focuses on the right to privacy. In the years after the Human Rights Act came into force, courts ruled on a string of cases from celebrities claiming that the press invaded their privacy. Courts had to balance article 8 of the convention against article 10, the right to freedom of expression. Rulings repeatedly stated that, despite being in and sometimes seeking the limelight, celebrities should still be afforded a right to privacy. Some disagree with this position, such as prominent journalist <a href="https://www.independent.co.uk/news/uk/home-news/prince-harry-hacking-piers-morgan-b2336442.html">Piers Morgan, who has criticised</a> the Duke and Duchess of Sussex asking for privacy when they have also released a Netflix documentary, a broadcast interview with Oprah Winfrey and published a memoir. But the courts have made the position clear, as in the case concerning Catherine Zeta-Jones and Michael Douglas after Hello! Magazine published unauthorised photographs from their wedding. The <a href="https://eprints.whiterose.ac.uk/190559/3/Final%20Edited%20Version%20-%20Celebrity%20Privacy%20and%20Celebrity%20Journalism-%20Has%20anything%20changed%20since%20the%20Leveson%20Inquiry_.pdf">court stated</a> that: “To hold that those who have sought any publicity lose all protection would be to repeal article 8’s application to very many of those who are likely to need it.” There is no universal definition of privacy, but scholars have identified key concepts encompassing what privacy can entail. In my own research, I have argued that the <a href="https://eprints.whiterose.ac.uk/190559/3/Final%20Edited%20Version%20-%20Celebrity%20Privacy%20and%20Celebrity%20Journalism-%20Has%20anything%20changed%20since%20the%20Leveson%20Inquiry_.pdf">notion of choice</a> is one of these. Privacy allows us to control the spread of information about ourselves and disclose information to whom we want. <h2>Privacy and the public interest</h2> There are exceptions to these protections if the person involved had no reasonable expectation of privacy, or if it was in the public interest for this information to be revealed. There is no solid, legal definition of the “public interest”, so this is decided on a case-by-case basis. <a href="https://www.tandfonline.com/doi/full/10.1080/17577632.2021.1889866">In the past</a>, the public interest defence has been applied because a public figure or official has acted hypocritically and the courts have stated there is a right for a publisher to set the record straight. When it comes to medical records and information concerning health, case law and journalistic <a href="https://www.ipso.co.uk/editors-code-of-practice/">editorial codes of conduct</a> are clear that this information is afforded the utmost protection. Model Naomi Campbell was pictured leaving a Narcotics Anonymous meeting and these images were published by the Daily Mirror. The court found that there had been a public interest in revealing the fact she was attending these meetings, as she had previously denied substance abuse. The House of Lords accepted that there was a public interest in the press “setting the record straight”. Nonetheless, the publication of additional, confidential details, and the photographs of her leaving the meeting were a <a href="https://www.theguardian.com/media/2004/may/06/mirror.pressandpublishing1">step too far</a>. The House of Lords highlighted the importance of being able to keep medical records and information private. <h2>Royal health</h2> When it comes to the royals, the history of <a href="https://www.townandcountrymag.com/society/tradition/a23798094/lindo-wing-st-marys-hospital-facts-photos/">publicity</a> around royal births, often posing with the newborn royal baby outside of the hospital, has set a precedent for what the public can expect about the royals’ medical information. When they choose to go against this tradition, it can frustrate both royal-watchers and publishers. King Charles made the choice to openly speak about his enlarged prostate to “assist public understanding”. And, as Prostate Cancer UK noted, this has worked – they noted a <a href="https://www.independent.co.uk/news/uk/home-news/king-charles-cancer-statement-treatment-b2494190.html">500% increase in people visiting their website</a>. However, he has chosen to not to divulge information about his cancer diagnosis beyond the fact that he is receiving treatment. This is his right. While revealing further information might stop speculation and rumours about his health, it is not the king’s duty to divulge private, medical information. However, if his health begins to impact his ability to act as monarch, the situation could change. It might be that the press finds more information about his health without his knowledge, but unless they have a genuine public interest in publishing this information, privacy should prevail. You would no doubt want your private medical information kept secret, not shared around your workplace and speculated on unless it was absolutely necessary. It is thanks to these laws and court precedent that you don’t have to worry about this. The royal family, regardless of their position, should expect the same standard. <a href="https://theconversation.com/profiles/gemma-horton-1515949">Gemma Horton</a>, Impact Fellow for Centre for Freedom of the Media, <a href="https://theconversation.com/institutions/university-of-sheffield-1147">University of Sheffield</a> Image credits: Getty Images This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/does-the-royal-family-have-a-right-to-privacy-what-the-law-says-224881">original article</a>.

Legal

"Too good to be true": Bank teller saves couple from losing $40k

A Tasmanian couple have been saved from losing $40k into an online investment scam after a bank teller noticed the red flags. The couple visited the NAB branch in Rosny, Hobart after their account was blocked during an attempt to transfer the money to an ‘online investment firm’ in Perth. The payment was the first of two instalments that they were set to pay the "firm" but NAB Customer Advisor Erin Bugg saved them from a massive loss. Bugg became suspicious of the firm after they promised a 12 per cent return on their term deposit and a guaranteed pay out if the firm went bust. “If there was a scam red flags bingo card, ‘online investment opportunity’ would be top of the list,” the NAB Customer Advisor said. “Immediately, alarm bells went off for me. It sounded like an investment scam and I was concerned this couple could lose their life savings.” The couple, however, insisted that they weren't being scammed so Bugg decided to look into the matter further and found a website and article about the firm. When she looked into the rates they offered she realised it “was literally too good to be true." “No one likes to be told they’re being lied to, especially when they feel like they’ve done all the right things. They had done their own research, and even spoken to the company on the phone,” she said. She added that "alarm bells" started ringing when the wife explained that a man from the firm kept calling her to thank her for the investment and encourage her to open an account. The couple then rang the "firm" in front of Bugg to try and convince her it was real. “I declined to speak to the ‘firm’, but I could hear them telling the customers, ‘Oh, NAB always flags us as a scam’,’” she recalled. NAB’s fraud team then informed them that the firm had a bank account at another bank, and to call the bank to confirm whether it was legit. After calling the other bank, they found that the account was not connected to the investment firm and suggested them to not transfer anything. “It was such a relief to hear from the customer that they’d avoided being scammed,” Bugg said. This comes after Scamwatch received over 7,000 reports of investment scams collectively costing Aussies over $275 million in the last year. Image: NAB

Money & Banking

Aussie mum's outrage over neighbour's "creepy" act

An Aussie mum has slammed her neighbour for being a "creep" after spotting a surveillance camera which she claims is pointed directly into her bathroom window. A photo taken of the set-up showed the camera poking out from underneath the blinds behind a window on the property next door. "It was facing the car park, and now it's facing my window [and it has] been there for the last four days," she wrote in the Facebook post, adding that she lives on private property and is not sure what to do. "It's facing my bathroom window. Disgusting. I have two young kids here." The post blew up, with hundreds of locals urging the mum-of-two to speak to her neighbour, put privacy screens, or tint her windows, to which the mum responded: "I shouldn't have to tint my windows to feel safe enough to have a shower." "I live on private property, he comes off as a creep." Despite revealing that she had issues with the neighbour in the past over her dog, the woman went and talked to the neighbour. "[I] went and spoke with them," she wrote. "Apparently it's not facing my backyard, only theirs, but clearly it is, so I will be taking it further. "It isn't for a backyard, it's for a car park that never gets used, only during the weekdays, but it's not even pointing anywhere near that direction anymore. It's legit right into my windows." Property lawyer Monica Rouvella told Yahoo News that there are several things the woman could do if this continues. "One of them is to contact the local police and they can come out and actually request to view that person's footage to see exactly what's been looked at," she said. "And then the police can actually, I believe, request that the camera be taken down or repositioned." She also said the Hunter Valley mum could try going through local councils, but they might refer back to the police. "The other takeaway is, you know, these days everybody has a camera on their house," she told the publication. "So you know, if you don't like that then don't do things you shouldn't be doing. But yeah, if it is directed at a person's house or window then that's a violation of that person's privacy." Images: Facebook

Legal

“Imagine being offended by gingerbread": Woolies shopper slammed online

A Woolies customer has come under fire after pointing out a "woke" change in the iconic Christmas cookie. The shopper took to Reddit to slam the Woolworths Bakery for renaming the festive packs of cookies to Gingerbread People, rather than Gingerbread Men. “Woolworths has renamed their biscuits Gingerbread ‘people’,” they wrote in the forum, with a picture of the new label. “Apparently Gingerbread ‘man’ isn’t woke enough.” Instead of people agreeing, many thought he was a weir-dough (pun intended), and said that it was “no big deal”. “I’m trying really hard but too busy caring about my electricity bill doubling in the last year to have energy left over for gingerbread people,” one wrote. “Imagine being offended by gingerbread," another commented. “Seriously? Like if you wanted some gingerbread, you wouldn’t buy them because they’re called people?" a third wrote. “Once again confirming that anyone that actually uses the word ‘woke’ is a pathetic little manbaby," a fourth slammed. Others agreed that it was strange to see people get annoyed about a name change. “And you got so offended you came to Reddit to post about it. Who is the d***head here them or you?” “God I love watching the snowflakes melt over this," responded another. There were only a few people who agreed with the shopper, and said that the supermarket giant had gone too far. “At some point soon I’m just not going to care about offending people. If you can’t handle a biscuit with man in the name, simply grab a box of tissues and retreat to your safe space,” wrote one user. “Jesus Christ. It’s a f***ing biscuit vaguely shaped like a human. Do we need to make a biscuit gender neutral so we don’t offend people?” added another. Images: Getty/ Reddit

Food & Wine

Hilarious reason dad couldn't be fooled by online scam

One savvy dad has outwitted a scammer who posed as his daughter, after the scammer made one hilarious error. Ian Whitworth, a dad from Sydney, took to his LinkedIn page to share the message a scammer texted him in a classic phishing scam that targets parents. He shared the photo of what he thought was the "funniest phishing text any parent has ever received". The text read, "Hey dad, dropped my phone in the sink while doing the dishes. Its unresponsive this is my new number for now just text me here x." Despite the terrible grammar and punctuation that would immediately alert anyone to the possibility of a scam, it was something else that caught the dad's attention. Instead, Whitworth said it was the fact his daughter would never do the chore mentioned by the scammers. Still, he thought it was worth sharing a photo of the text in a bid to warn others, which he uploaded along with the comment, "Cybersecurity update. I just got this." "Perhaps the funniest phishing txt any parent has ever received. 'Doing the dishes', yeah, for sure." In a reply to one of the people who commented on his post, Whitworth joked that his daughter "at age four emerged from my parents' kitchen with a shocked look on her face. 'What's pop doing?'. He was washing up in the sink." Another commenter wrote, "Haha! There is NO WAY this is from my son or daughter, that's for sure." Another commenter said the giveaway that it wasn't from his own child was that they didn't immediately ask for money, to which Whitworth replied, "Ha, yeah, the phishers are like the seven step ladder of confidence before the money issue gets raised. Actual kids: MONEY NOW." According to the federal government's Scamwatch website run by the Australian Competition and Consumer Commission (ACCC), the "Friends/Family Hi Mum" impersonation scam was common. "Scammers send messages pretending to be a family member or a friend desperate for money," it said. "They say they have a new phone and they need you to pay money to help them out of a crisis." Scamwatch warns: "Don't assume a person you are dealing with is who they say they are" and offers the following advice. "If someone you know sends a message to say they have a new phone number, try to call them on the existing number you have for them, or message them on the new number with a question only they would know the answer to," it said. "That way you will know if they are who they say they are." Image credits: Getty Images / LinkedIn

Legal

The ‘yes’ Voice campaign is far outspending ‘no’ in online advertising, but is the message getting through?

<a href="https://theconversation.com/profiles/andrea-carson-924">Andrea Carson</a>, <a href="https://theconversation.com/institutions/la-trobe-university-842">La Trobe University</a>; <a href="https://theconversation.com/profiles/max-gromping-1466451">Max Grömping</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>; <a href="https://theconversation.com/profiles/rebecca-strating-129115">Rebecca Strating</a>, <a href="https://theconversation.com/institutions/la-trobe-university-842">La Trobe University</a>, and <a href="https://theconversation.com/profiles/simon-jackman-310245">Simon Jackman</a>, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a> With early voting set to open next week for the Indigenous Voice to Parliament referendum, this is a critical time for campaigners to win over voters. If the <a href="https://press-files.anu.edu.au/downloads/press/n11054/pdf/ch01.pdf">2022 federal election</a> is anything to go by, Australians have developed a taste for early voting, with fewer than half of all voters actually going to a polling station on election day. If the same voting patterns apply to the referendum, this means more than half of Australians, particularly <a href="https://www.cambridge.org/core/journals/government-and-opposition/article/correlates-of-early-voting/49D19E94A1D26F9AFE1B72DCB56AFF3F">older voters</a>, may have cast a vote before voting day on October 14. <h2>What’s happening in the polls?</h2> Public polls indicate support for the “yes” campaign continues to decline, despite, as we’ve shown below, huge spending on advertising and extensive media coverage of its message. According to <a href="https://simonjackman.github.io/poll_averaging_voice_2023/poll_averaging.html">Professor Simon Jackman’s</a> averaging of the polls, “no” currently leads “yes” by 58% to 42% nationally. If this lead holds, the result would be <a href="https://www.aec.gov.au/elections/referendums/1999_referendum_reports_statistics/1999.htm">even more lopsided</a> than the 1999 republic referendum defeat, where the <a href="https://www.aec.gov.au/elections/referendums/1999_referendum_reports_statistics/summary_republic.htm">nationwide vote </a> was 55% “no” to 45% “yes”. The rate of decline in support for “yes” continues to be about 0.75 of a percentage point a week. If this trend continues, the “yes” vote would sit at 39.6% on October 14, 5.5 percentage points below the “yes” vote in the republic referendum. If “yes” were to prevail on October 14, it would take a colossal reversal in public sentiment, or it would indicate there’s been a stupendously large, collective polling error. Or perhaps both. <hr /> <iframe style="width: 100%;" src="https://simonjackman.github.io/poll_averaging_voice_2023/level_plot_standalone.html" width="100%" height="688"> </iframe> <hr /> <h2>What’s happening in the news and social media?</h2> Using Meltwater data, we have seen a massive spike in Voice media coverage since Prime Minister Anthony Albanese announced the referendum date at the end of August. In the most recent week we analysed, from September 14-21, we saw a huge jump of mentions of the Voice to Parliament (2.86 million) in print media, radio, TV and social media. This compares to about a quarter million mentions in the first week of the “yes” and “no” campaigns, which we documented in our <a href="https://theconversation.com/the-no-campaign-is-dominating-the-messaging-on-the-voice-referendum-on-tiktok-heres-why-212465">last report</a> of this series monitoring both campaigns. Voice coverage now constitutes 6.7% of all Australian media reporting, up from 4.2% in week one. To put that in perspective, mentions of Hugh Jackman’s marriage split from Deborra-Lee Furness comprised 1.5% of total weekly coverage, while mentions of the AFL and NRL amounted to 4.1% and 1.7%, respectively. Media coverage of the Voice peaked on September 17 with 38,000 mentions, thanks to widespread coverage of the “yes” rallies that day around the country. This was followed closely by 35,000 Voice mentions the next day, led by Opposition Leader Peter Dutton’s <a href="https://www.skynews.com.au/australia-news/voice-to-parliament/voice-will-see-lawyers-in-sydney-and-melbourne-get-richer-dutton/video/40349a54a9f0c2f48baec7ba7263a000">claim</a> on Sky News that a Voice to parliament would see lawyers in Sydney and Melbourne “get richer” through billions of dollars worth of treaty negotiations. Our analysis of X (formerly Twitter) data provides further insight to these trends, showing the nationwide “yes” rallies on September 17 received the most public engagement about the Voice during the week we analysed. <hr /> <figure class="align-center "><img src="https://images.theconversation.com/files/549754/original/file-20230922-21-tp54x2.png?ixlib=rb-1.1.0&q=45&auto=format&w=754&fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/549754/original/file-20230922-21-tp54x2.png?ixlib=rb-1.1.0&q=45&auto=format&w=600&h=269&fit=crop&dpr=1 600w, https://images.theconversation.com/files/549754/original/file-20230922-21-tp54x2.png?ixlib=rb-1.1.0&q=30&auto=format&w=600&h=269&fit=crop&dpr=2 1200w, https://images.theconversation.com/files/549754/original/file-20230922-21-tp54x2.png?ixlib=rb-1.1.0&q=15&auto=format&w=600&h=269&fit=crop&dpr=3 1800w, https://images.theconversation.com/files/549754/original/file-20230922-21-tp54x2.png?ixlib=rb-1.1.0&q=45&auto=format&w=754&h=338&fit=crop&dpr=1 754w, https://images.theconversation.com/files/549754/original/file-20230922-21-tp54x2.png?ixlib=rb-1.1.0&q=30&auto=format&w=754&h=338&fit=crop&dpr=2 1508w, https://images.theconversation.com/files/549754/original/file-20230922-21-tp54x2.png?ixlib=rb-1.1.0&q=15&auto=format&w=754&h=338&fit=crop&dpr=3 2262w" alt="" /><figcaption>X (Twitter) data accessed via Meltwater. Author provided</figcaption></figure> <hr /> <h2>Who is advertising online?</h2> This week, we specifically turned our attention to the online advertising spending of the campaigns. We also examined the types of disinformation campaigns appearing on social media, some of which are aimed at the Australian Electoral Commission, similar to the anti-democratic disinformation campaigns that have roiled the US. The main online advertising spend is on Meta’s Facebook and Instagram platforms. We have real-time visibility of this spending thanks to the ad libraries of Meta and Google. The Yes23 campaign has far outspent any other Voice campaigner on these platforms. In the last three months, its advertising expenditure exceeds $1.1 million, compared to just under $100,000 for Fair Australia, the leading “no” campaign organisation. <hr /> <figure class="align-center "><img src="https://images.theconversation.com/files/549942/original/file-20230925-23-7tl134.jpg?ixlib=rb-1.1.0&q=45&auto=format&w=754&fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/549942/original/file-20230925-23-7tl134.jpg?ixlib=rb-1.1.0&q=45&auto=format&w=600&h=241&fit=crop&dpr=1 600w, https://images.theconversation.com/files/549942/original/file-20230925-23-7tl134.jpg?ixlib=rb-1.1.0&q=30&auto=format&w=600&h=241&fit=crop&dpr=2 1200w, https://images.theconversation.com/files/549942/original/file-20230925-23-7tl134.jpg?ixlib=rb-1.1.0&q=15&auto=format&w=600&h=241&fit=crop&dpr=3 1800w, https://images.theconversation.com/files/549942/original/file-20230925-23-7tl134.jpg?ixlib=rb-1.1.0&q=45&auto=format&w=754&h=303&fit=crop&dpr=1 754w, https://images.theconversation.com/files/549942/original/file-20230925-23-7tl134.jpg?ixlib=rb-1.1.0&q=30&auto=format&w=754&h=303&fit=crop&dpr=2 1508w, https://images.theconversation.com/files/549942/original/file-20230925-23-7tl134.jpg?ixlib=rb-1.1.0&q=15&auto=format&w=754&h=303&fit=crop&dpr=3 2262w" alt="" /><figcaption>Top five Voice campaign spenders on Facebook and Instagram since June 2023. Meta ad library</figcaption></figure> <hr /> Yes23 has also released a far greater number of new ads in September (in excess of 3,200) on both platforms, compared to Fair Australia’s 52 new ads. The top five spenders from both sides are listed below. As early voting nears, this graph shows Yes23 ad spending outpaced Fair Australia on both Google and Meta platforms in week three, as well. <hr /> <figure class="align-center "><img src="https://images.theconversation.com/files/549762/original/file-20230922-23-1bi7ov.png?ixlib=rb-1.1.0&q=45&auto=format&w=754&fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/549762/original/file-20230922-23-1bi7ov.png?ixlib=rb-1.1.0&q=45&auto=format&w=600&h=484&fit=crop&dpr=1 600w, https://images.theconversation.com/files/549762/original/file-20230922-23-1bi7ov.png?ixlib=rb-1.1.0&q=30&auto=format&w=600&h=484&fit=crop&dpr=2 1200w, https://images.theconversation.com/files/549762/original/file-20230922-23-1bi7ov.png?ixlib=rb-1.1.0&q=15&auto=format&w=600&h=484&fit=crop&dpr=3 1800w, https://images.theconversation.com/files/549762/original/file-20230922-23-1bi7ov.png?ixlib=rb-1.1.0&q=45&auto=format&w=754&h=608&fit=crop&dpr=1 754w, https://images.theconversation.com/files/549762/original/file-20230922-23-1bi7ov.png?ixlib=rb-1.1.0&q=30&auto=format&w=754&h=608&fit=crop&dpr=2 1508w, https://images.theconversation.com/files/549762/original/file-20230922-23-1bi7ov.png?ixlib=rb-1.1.0&q=15&auto=format&w=754&h=608&fit=crop&dpr=3 2262w" alt="" /><figcaption>Campaign ad spending on digital platforms from Sept. 14-21. Authors provided.</figcaption></figure> <hr /> The advertising spending data shows how drastically different the strategies of the two main campaigns are. Yes23’s approach is an ad blitz, blanketing the nation with hundreds of ads and experimenting with scores of different messages. In contrast, the “no” side has released far fewer ads with no experimentation. The central message is about “division”, mostly delivered by the lead “no” campaigner, Senator Jacinta Nampijinpa Price. All but eight of the ads released by the “no” side in September feature a personal message by Price arguing that the referendum is “divisive” and “the Voice threatens Aussie unity.” To win, “yes” requires a majority of voters nationwide, as well as a majority of voters in a majority of states. The “no” side is strategically targeting its ads to the two states it believes are most likely in play – South Australia and Tasmania. It only needs to win one of these states to ensure the “yes” side fails. <hr /> <figure class="align-center "><img src="https://images.theconversation.com/files/549949/original/file-20230925-20-zgr4wg.jpg?ixlib=rb-1.1.0&q=45&auto=format&w=754&fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/549949/original/file-20230925-20-zgr4wg.jpg?ixlib=rb-1.1.0&q=45&auto=format&w=600&h=797&fit=crop&dpr=1 600w, https://images.theconversation.com/files/549949/original/file-20230925-20-zgr4wg.jpg?ixlib=rb-1.1.0&q=30&auto=format&w=600&h=797&fit=crop&dpr=2 1200w, https://images.theconversation.com/files/549949/original/file-20230925-20-zgr4wg.jpg?ixlib=rb-1.1.0&q=15&auto=format&w=600&h=797&fit=crop&dpr=3 1800w, https://images.theconversation.com/files/549949/original/file-20230925-20-zgr4wg.jpg?ixlib=rb-1.1.0&q=45&auto=format&w=754&h=1001&fit=crop&dpr=1 754w, https://images.theconversation.com/files/549949/original/file-20230925-20-zgr4wg.jpg?ixlib=rb-1.1.0&q=30&auto=format&w=754&h=1001&fit=crop&dpr=2 1508w, https://images.theconversation.com/files/549949/original/file-20230925-20-zgr4wg.jpg?ixlib=rb-1.1.0&q=15&auto=format&w=754&h=1001&fit=crop&dpr=3 2262w" alt="" /><figcaption>Campaign ad spend on Meta platforms across the states since mid-August. (Dark blue = greater the ad spend). Author provided</figcaption></figure> <hr /> <h2>Referendum disinformation</h2> The Meltwater data also reveal a surge in misinformation and disinformation targeting of the AEC with American-style attacks on the voting process. Studies show disinformation surrounding the referendum has been <a href="https://osf.io/qu2fb/">prevalent</a> on X since at least March. To mitigate the harms, the AEC has established a <a href="https://www.aec.gov.au/media/disinformation-register-ref.htm">disinformation register</a> to inform citizens about the referendum process and call out falsehoods. We’ve identified three types of disinformation campaigns in the campaign so far. The first includes attempts to redefine the issue agenda. Examples range from the false <a href="https://www.abc.net.au/news/2023-08-02/fact-check-indigenous-australians-support-for-the-voice/102673042">claims</a> that First Nations people do not overwhelmingly support the Voice to <a href="https://stephenreason.substack.com/p/the-voice-to-parliament-the-united">conspiracy myths</a> about the Voice being a globalist land grab. These falsehoods aim to influence vote choice. This disinformation type is not covered in the AEC’s register, as the organisation has no provisions to enforce truth in political advertising. The register does cover a second type of disinformation. This includes spurious claims about the voting process, such as that the referendum is voluntary. This false claim aims to depress voter turnout in yet another attempt to influence the outcome. Finally, a distinct set of messages targets the AEC directly. The aim is to undermine trust in the integrity of the vote. A most prominent example was Dutton’s <a href="https://www.afr.com/politics/federal/voice-voting-rules-confusion-stinks-dutton-20230824-p5dz41">suggestion</a> the voting process was “rigged” due to the established rule of counting a tick on the ballot as a vote for “yes”, while a cross will not be accepted as a formal vote for “no”. Sky News host Andrew Bolt <a href="https://www.facebook.com/watch/?v=1256952825005993">echoed</a> this claim in his podcast, which was repeated on social media, reaching 29,800 viewers in one post. Attention to the tick/cross issue spiked on August 25 when the AEC <a href="https://www.theguardian.com/australia-news/2023/aug/25/indigenous-voice-to-parliament-referendum-aec-poll-unfairness-claims-rejected">refuted</a> the claim (as can be seen in the chart below). Daily Telegraph columnist and climate change denialist Maurice Newman then linked the issue to potential <a href="https://www.dailytelegraph.com.au/news/opinion/maurice-newman-aec-rules-on-voting-could-create-confusion-uncertainty/news-story/c76bc3e1e031c2f349710dd1e9f3b51e?btr=15aad1c65d873d8f896d09618a96e228">voter fraud</a>, mimicking US-style attacks on the integrity of voting systems. <hr /> <figure class="align-center "><img src="https://images.theconversation.com/files/549852/original/file-20230924-23-ob3ltn.png?ixlib=rb-1.1.0&q=45&auto=format&w=754&fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/549852/original/file-20230924-23-ob3ltn.png?ixlib=rb-1.1.0&q=45&auto=format&w=600&h=267&fit=crop&dpr=1 600w, https://images.theconversation.com/files/549852/original/file-20230924-23-ob3ltn.png?ixlib=rb-1.1.0&q=30&auto=format&w=600&h=267&fit=crop&dpr=2 1200w, https://images.theconversation.com/files/549852/original/file-20230924-23-ob3ltn.png?ixlib=rb-1.1.0&q=15&auto=format&w=600&h=267&fit=crop&dpr=3 1800w, https://images.theconversation.com/files/549852/original/file-20230924-23-ob3ltn.png?ixlib=rb-1.1.0&q=45&auto=format&w=754&h=336&fit=crop&dpr=1 754w, https://images.theconversation.com/files/549852/original/file-20230924-23-ob3ltn.png?ixlib=rb-1.1.0&q=30&auto=format&w=754&h=336&fit=crop&dpr=2 1508w, https://images.theconversation.com/files/549852/original/file-20230924-23-ob3ltn.png?ixlib=rb-1.1.0&q=15&auto=format&w=754&h=336&fit=crop&dpr=3 2262w" alt="" /><figcaption>Disinformation attacking AEC or referendum over past month. Authors provided</figcaption></figure> <hr /> The volume of mentions of obvious disinformation on media and social media may not be high compared to other mentions of the Voice. However, studies show disinformation disproportionately grabs people’s attention due to the <a href="https://www.nature.com/articles/s41599-019-0224-y">cognitive attraction</a> of pervasive negativity, the focus on threats or arousal of disgust. All three types of disinformation campaigns attacking this referendum should concern us deeply because they <a href="https://journals.sagepub.com/doi/10.1177/00104140231193008">threaten trust</a> in our political institutions, which undermines our vibrant democracy.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/213749/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/andrea-carson-924">Andrea Carson</a>, Professor of Political Communication, Department of Politics, Media and Philosophy, <a href="https://theconversation.com/institutions/la-trobe-university-842">La Trobe University</a>; <a href="https://theconversation.com/profiles/max-gromping-1466451">Max Grömping</a>, Senior Lecturer, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>; <a href="https://theconversation.com/profiles/rebecca-strating-129115">Rebecca Strating</a>, Director, La Trobe Asia and Associate Professor, La Trobe University, <a href="https://theconversation.com/institutions/la-trobe-university-842">La Trobe University</a>, and <a href="https://theconversation.com/profiles/simon-jackman-310245">Simon Jackman</a>, Professor, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a> Image credits: Getty Images This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/the-yes-voice-campaign-is-far-outspending-no-in-online-advertising-but-is-the-message-getting-through-213749">original article</a>.

Money & Banking

Misinformation and the Voice: how can you spot and defuse false claims?

On 14 October, Australians will vote in their first referendum in 24 years. <div class="copy"> The question – whether to establish an Aboriginal and Torres Strait Islander Voice to Parliament – has been hotly debated for much of this year already, and campaigning will ramp up for both the Yes and No votes in coming weeks. <a href="https://cosmosmagazine.com/technology/what-if-instead-of-blaming-readers-of-misinformation-we-showed-them-how-to-tell-the-difference-between-facts-and-falsehoods/" target="_blank" rel="noreferrer noopener" data-type="link" data-id="https://cosmosmagazine.com/technology/what-if-instead-of-blaming-readers-of-misinformation-we-showed-them-how-to-tell-the-difference-between-facts-and-falsehoods/">Misinformation</a> and <a href="https://cosmosmagazine.com/health/covid/inoculating-against-disinformation/" target="_blank" rel="noreferrer noopener" data-type="link" data-id="https://cosmosmagazine.com/health/covid/inoculating-against-disinformation/">disinformation</a> about the referendum have also been circulating, both on- and offline. What should we be keeping an eye out for, and what are the best methods of dealing with misinformation? Cosmos investigates. “There’s a whole field unto itself on how you classify misinformation,” says Dr Natasha van Antwerpen, a lecturer in psychology at the University of Adelaide. It can vary “from the very blatant, absolute lie, through to something that, even if all the facts are correct, the actual impression that you get is not true”, she says. It’s particularly difficult to see if you’re dealing with statements about the future – such as, ‘a Yes or No vote will cause this thing to happen’. “With prediction, it can be really challenging, because you don’t really have a ground truth to work with,” says van Antwerpen. “Things that you can always look out for tend to be: if it’s a really extreme statement, if there’s no degree of uncertainty in the prediction, and sometimes if it’s very obviously feeding into a politicised narrative, that can be a bit of a red flag.” Acknowledging uncertainty is often a better sign that the information is true, says van Antwerpen, as is checking someone’s citations. “What are the bases that they’re making those predictions on? Have they actually got solid research evidence behind the predictions that they’re making, as opposed to speculation?” While the actions both campaigns want people to take in this referendum are very simple – either vote yes, or no – they rest on a very complicated cultural context. “There’s a lot of things that are feeding into people’s decision making that don’t just come from the campaign, they have extraordinary long legacies in Australia,” says Dr Clare Southerton, a lecturer in digital technology and pedagogy at La Trobe University. “When you’re trying to inform people, they’re always going to be interpreting it through their own lens. And that’s how misinformation is able to circulate so rapidly: people respond to it in emotional ways, because they’re coming to it from their own personal histories.” What’s the best way to deal with misinformation if you do come across it? “I wish there was a simple answer,” says Southerton. “Unfortunately, research shows that at this point there is really no most successful strategy.” That said, there are things that work in different circumstances. Southerton says that on social media, reporting the misinformation is a reliable strategy. “When misinformation is mass-reported, it does get taken down – unfortunately, not usually before many, many eyeballs have seen it.” What about your friend or relative who’s dead-set on a stance you know is factually incorrect? Southerton says that while, once again, there’s no method with strong evidence proving it to be the best, connecting with the person “on an emotional level” often helps change their beliefs. “If you can think about where they might be coming from, and connect with them on that level, that’s going to be the most successful. Because we know that people share misinformation because the position that the misinformation has taken makes them feel good,” says Southerton. Southerton warns against “debunking” by simply telling someone that they’re wrong. “Correcting someone, or fact checking, feels good to us, but often shames the person who’s shared the misinformation and can radicalise them further.” This doesn’t mean you need to legitimise their viewpoint. “Try and think about ways that you can humanise your position to them,” says Southerton. “Ultimately, this is a very emotional time for Aboriginal people in Australia, to have these kinds of debates happening about them in a way that can open up conversation for extreme racism to happen in the public sphere. “So it’s really important that we don’t legitimise that racism. But at the same time, […] what is actually successful, as a way to combat misinformation, is about connecting with people who are sharing it, and seeing what ways we can best reach them.” For people who deal with a lot of misinformation professionally, van Antwerpen says it’s important to choose which myths to debunk – you won’t be able to fight every single false statement. Once chosen, she recommends <a href="https://www.climatechangecommunication.org/debunking-handbook-2020/" target="_blank" rel="noopener">The Debunking Handbook</a> by Stephan Lewandowsky for evidence-based advice on challenging myths. In general, “you want to start with the facts in a very clear way, so you want it to be as concise as possible,” she says. “We used to say ‘never repeat the misinformation’, but that’s changed a bit now. Generally, it’s best to warn that you’re going to say misinformation, and then just say it once.” Then, van Antwerpen says it’s very important to explain why the misinformation is wrong. “Our brains like to have some sort of explanation. If we don’t have something to fill the gap that’s left when we correct the misinformation, it will just go back to the misinformation.” Being conscious of political narratives, without feeding them and getting more polarised, is important too. “When we present these really polarised arguments, people often tend to either polarise or they’ll get apathetic and drop out,” says van Antwerpen. “So if you’re looking at informing people, it’s finding how can you communicate it in a way that’s not encouraging that split.” Image credits: Getty Images <a href="https://cosmosmagazine.com/people/behaviour/misinformation-voice-referendum/">This article</a> was originally published on <a href="https://cosmosmagazine.com">Cosmos Magazine</a> and was written by <a href="https://cosmosmagazine.com/contributor/ellen-phiddian/">Ellen Phiddian</a>. </div>

Legal

Police reveal details of the online profile of Australia's worst ever paedophile

The former Queensland childcare worker who has been charged with sexually abusing dozens of children boasted in an online profile about his love of “meaningful experiences” with kids. The 45-year-old Gold Coast man was <a href="https://oversixty.com.au/finance/legal/unfathomable-former-childcare-worker-facing-1-623-child-abuse-charges" target="_blank" rel="noopener">charged</a> last week with 1623 child abuse offences, including 136 charges of raping pre-pubescent girls, with the alleged offences relate to 87 children in Australia and four overseas, and includes 110 counts of sexual intercourse with a child under 10. While the man cannot be named until his case is committed to trial, many parents of the victims have discovered an online profile for his previous employer in which the man boasted about his childcare experience. In it, the man talked about his professional skills and discussed how he helped children “develop their identities”, saying he was a “firm believer in play-based learning as well as inquiry”. “I love engaging children in meaningful experiences that inspire their play and learning,” the post read. “I am particularly fascinated by how children use creative languages such as drawing, building, painting and music to express themselves and develop their identity.” He said “young children are natural inquirers” who “explore the world through their senses, seeking answers and building theories”, adding that “as an early childhood teacher I hope to share this journey, learning side by side with children and inspiring them”. Australian Federal Police Assistant Commissioner Justine Gough said the investigation into the man’s crimes and a larger paedophile ring is still ongoing. “Those charges carry life imprisonment. Once this man faces the AFP charges here in Queensland, we will be seeking his extradition,” she said. “This is one of the most horrific child abuse cases that I‘ve seen in nearly 40 years of policing.” “We are absolutely committed to prosecuting anyone who comes after our most vulnerable.” If the man is convicted of all his alleged crimes, he will be named the worst paedophile in Australian history. Image credits: ABC

Legal

10 helpful etiquette rules for posting a loved one’s death on social media

There’s no right way to deal with death on social media The first thing to bear in mind when sharing or hearing of a loss on social media is that everyone is different. “When it comes to grief, there’s no one way to deal with it, and no correct prescription, so each person’s way needs to be respected,” says Dr Fran Walfish, a family and relationship psychotherapist. “When people are experiencing a loss, it’s very important to step aside, not tell them what to do, and take your cues from them.” Let the closest loved ones post first While anyone affected by a death can feel a strong impulse to share the news on social media, such announcements should be left to the deceased person’s closest family members, who should have the prerogative to decide when, what, and how they want to post. “Sharing is really for the closest loved ones’ benefit, so leave it up to that core group to post the initial news of the passing,” says Stef Woods, who teaches classes on social media. “Note what information has been included or excluded from that post, then follow suit and show support.” A recent study found that the content of those posts can vary depending on the social media platform used. In a 2016 paper, two University of Washington students who had analysed the feeds of deceased Twitter users found, “People use the site to acknowledge death in a blend of public and private behaviour that differs from how it is addressed on other social media sites,” according to a press release. Streamline logistics Because social media has the power to reach such a large network simultaneously, it can be a helpful tool for a family dealing with preparations for a service or memorial. “When the loss is fresh and there are lots of plans to coordinate, it can save people time and emotional energy rather than re-sharing the same information in call after call,” says Woods. If you’re on the phone with someone, she explains, you could get stuck in a conversation that’s not just about you relaying information, it’s also about the other person processing it, and you may not have the time or mental patience for such an exchange. “It can be easier to post the information on Facebook, and then go focus on logistics. It can help give the closest loved ones their own time,” she adds. Get your facts straight While it seems like it should go without saying, when posting about a death on social media, it’s especially crucial to make sure your information is accurate. “I have a niece who was in the ICU for many months with pneumonia teetering between life and death, and all of a sudden on Facebook, I saw a close friend of my brother express condolences, but my niece was still alive!” says Walfish. She rushed to do damage control by contacting the friend – who was a kind, well-meaning person – to prevent her brother from ever seeing such an upsetting post. Fortunately her niece ultimately recovered. “We were lucky in my case, but you can’t always erase what goes out there.” Be careful with details People hearing of a death on social media may want to get more information, understandably, but your curiosity is less important than the family’s need for privacy. “If the core group doesn’t indicate the details of how someone passed in the post, there’s some reason they included or excluded that information,” says Woods. If you happen to know details that weren’t publicly shared by the relatives, it isn’t your place to put that information out there. “Let the core group take the lead,” adds Woods, who points out that ultimately, “finding out the Why and How doesn’t change the fact that someone is gone.” In addition, whether you’re the closest family or the most distant friend of the deceased, be aware that whatever information you post could be viewed by children. “So, if God forbid there was a suicide or any kind of questionable circumstances to the death, be very cautious about how and what you say if you don’t want a teenager or younger child to see it,” says Walfish. Respond in the medium in which you received the news Remember that in the first hours and days after someone passes, the loved ones of the deceased are dealing not only with a storm of emotion but also a long list of logistics. While social media can help that core group to share information more easily, such a public announcement can leave them open to getting bombarded with hundreds of calls and texts. “If you’ve been notified on social media rather than receiving a call, that means for whatever reason that the closest family members didn’t want to or didn’t have time to talk to everyone,” says Woods. “So when acknowledging the news, stick to the medium through which you received the information.” If someone posts on Facebook, she says, reply briefly online, but don’t rush to call or text; instead, give the family space to deal with what they need to deal with. “Wait and reach out later,” Woods advises. “The loss will still be felt long after the services have passed.” An exception may be if you can offer to help in any way – by taking care of children, for example, or hosting out-of-town relatives who may come in for the funeral. Decide whether to keep the departed’s online profiles There’s a good chance that the person who passed has an online profile, and it’s up to their loved ones to decide what to do with it. “Sometimes a person’s profile page is deleted, sometimes the page is kept up, sometimes a separate memorial site is created,” says Woods. “It’s all up to what’s best for those who are grieving the most – there’s no right or wrong way to handle it.” If a deceased person’s Facebook page, for example, continues to be active with respectful photos and posts, it can become a space where everyone can process the loss and remember together. “It can be healthy to express that those who are gone are not forgotten,” says Woods. For some, however, maintaining a lost loved one’s online presence can be detrimental. “When someone keeps a deceased person’s page alive, in a way it’s parallel to memorialising the deceased by making a shrine in your home,” says Walfish. “It can stop some people from moving forward in their life; it’s like not allowing the final resolution of acceptance.” Make your own wishes known When it comes to looking ahead to your own passing, if you have specific wishes about your own social media presence, share them with your loved ones, says financial planner, Pamela Sandy. “Because we live so much of our lives on various social media platforms, we need to think about whether we want all that out there after we’re gone,” she says. Speaking from personal experience, Sandy adds that when her significant other passed, she wasn’t sure of his wishes for his Facebook page and didn’t know where his username and password was. After a time, she found his login credentials and deleted his page, which is what she believes he would have wanted. In order to help her clients avoid similar situations, Sandy includes an online platform that stores people’s changing usernames and passwords to be accessed by their loved ones after their passing – among the services she offers. Additionally, in 2015 Facebook introduced a feature that lets people choose a legacy contact – a family member or friend who can manage their account when they pass away, according to a company press release. Avoid platitudes When you’re trying to show support for someone who has experienced a loss, avoid comments containing trite platitudes such as “They’re in a better place,” especially if you don’t know the family’s beliefs. “For example, saying the person lived a long life may not sit well because the family may not feel it was long enough,” says Woods, adding that it’s fine to be honest and say you don’t know what to say. “It’s OK to write ‘I’m so sorry; there are no words,’” says Woods. “It’s OK to be honest and sincere.” Check your privacy settings When posting, sharing, or commenting on any sensitive information – such as a death – make sure you understand who will be able to see it. “People have different social media privacy settings, so they may think no one can see a particular post when they can,” says Woods. “If you’re sharing a post, say, on Instagram and connecting it with Facebook, it automatically defers to your Instagram setting. Or your phone may have a different default setting than your laptop.” Don’t give into a grief Olympics Sometimes a close family member’s post about the loss of a loved one can attract not only sincere condolences, but also comments in which more distant family or friends get carried away with their own feelings. “It can become a ‘grief Olympics,’ and it should be avoided,” says Woods. Once news of someone’s passing has been announced by their core group, she says, avoid comments about yourself such as bemoaning how hard the news is for you. “If you feel the need to process your own grief, record that processing on your own page,” she suggests. “And do so without tagging any of the core loved ones or the person who passed. If they want to know your views, they’ll see it.” Image credits: Getty Images This article originally appeared on <a href="https://www.readersdigest.com.au/culture/etiquette-rules-for-dealing-with-death-on-social-media?pages=1" target="_blank" rel="noopener">Reader's Digest</a>.

Caring

Why am I online? Research shows it’s often about managing emotions

<a href="https://theconversation.com/profiles/wally-smith-1450210">Wally Smith</a>, <a href="https://theconversation.com/institutions/the-university-of-melbourne-722">The University of Melbourne</a> and <a href="https://theconversation.com/profiles/greg-wadley-203663">Greg Wadley</a>, <a href="https://theconversation.com/institutions/the-university-of-melbourne-722">The University of Melbourne</a> Most of us <a href="https://wearesocial.com/au/blog/2022/02/digital-2022-australia-online-like-never-before/">go online</a> multiple times a day. About half of 18–29 year olds surveyed in a 2021 <a href="https://www.pewresearch.org/short-reads/2021/03/26/about-three-in-ten-u-s-adults-say-they-are-almost-constantly-online/">Pew Research Study</a> said they are “almost constantly” connected. How are we to make sense of this significant digital dimension of modern life? Many questions have rightly been asked about its broader consequences for society and the economy. But there remains a simpler question about what motivates people across a range of ages, occupations and cultures to be so absorbed in digital connection. And we can turn this question on ourselves: why am I online? <h2>What are we doing when we go online?</h2> As the American sociologist Erving Goffman <a href="https://www.nytimes.com/1975/02/16/archives/frame-analysis.html">pointed out</a>, asking “What is it that’s going on here?” about human behaviour can yield answers framed at different levels. These range from our superficial motives to a deeper understanding of what we are “really” doing. Sometimes we might be content to explain our online behaviour in purely practical terms, like checking traffic routes or paying a bill. Other times we might struggle to articulate our reasons for going or remaining online. Why are we continually looking at our phones or computers, when we could be getting on with physical tasks, or exercising, or meditating, or engaging more fully with the people who are physically around us? <h2>The ever-present need to manage our emotions</h2> As researchers of human-computer interaction, we are exploring answers in terms of the ever-present need to manage our emotions. Psychologists refer to this activity as <a href="https://www.guilford.com/books/Handbook-of-Emotion-Regulation/James-Gross/9781462520732">emotion regulation</a>. Theories of the nature and function of emotions are complex and contested. However, it is safe to say they are expressions of felt needs and motivations that arise in us through some fusion of physiology and culture. During a typical day, we often feel a need to <a href="https://journals.sagepub.com/doi/abs/10.1037/1089-2680.2.3.271">alter our emotional state</a>. We may wish to feel more serious about a competitive task or more sad at a funeral. Perhaps we would like to be less sad about events of the past, less angry when meeting an errant family member, or more angry about something we know in our heart is wrong. <figure><iframe src="https://www.youtube.com/embed/PQkNb4CLjJ8?wmode=transparent&start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe><figcaption>Digital emotion regulation is becoming increasingly common in our everyday lives.</figcaption></figure> One way to understand our frequent immersions into online experience is to see them as acts within a broader scheme of managing such daily emotional demands. Indeed, in <a href="https://www.sciencedirect.com/science/article/abs/pii/S1071581922001732">earlier research</a> we found up to half of all smartphone use may be for the purpose of emotional regulation. <h2>Digital technologies are becoming key tools of emotion regulation</h2> Over the pandemic lockdowns of 2020–21 in Melbourne, Australia, we investigated how digital technologies are becoming <a href="https://dl.acm.org/doi/10.1145/3491102.3517573">key tools of emotion regulation</a>. We were surprised to find that people readily talked of their technology use in these emotion-managing terms. Occasionally, this involved specially designed apps, for mindfulness and so on. But more often people relied on mundane tools, such as using social media alongside Zoom to combat feelings of boredom or isolation, browsing for “retail therapy”, playing phone games to de-stress, and searching online to alleviate anxiety about world events. To some extent, these uses of digital technology can be seen as re-packaging <a href="https://www.tandfonline.com/doi/abs/10.1080/026999399379285">traditional methods</a> of emotion management, such as listening to music, strengthening social connections, or enjoying the company of adorable animals. Indeed, people in our study used digital technologies to enact familiar strategies, such as immersion in selected situations, seeking distractions, and reappraising what a situation means. However, we also found indications that digital tools are changing the intensity and nature of how we regulate emotions. They provide emotional resources that are <a href="https://en.wikipedia.org/wiki/Ubiquitous_computing">nearly always available</a>, and virtual situations can be accessed, juxtaposed and navigated more deftly than their physical counterparts. Some participants in our study described how they built what we called “emotional toolkits”. These are collections of digital resources ready to be deployed when needed, each for a particular emotional effect. <h2>A new kind of digital emotional intelligence</h2> None of this is to say emotion regulation is automatically and always a good thing. It can be a means of avoiding important and meaningful endeavours and it can itself become dysfunctional. In our study of a small sample of Melburnians, we found that although digital applications appeared to be generally effective in this role, they are volatile and can lead to <a href="https://www.theguardian.com/commentisfree/2020/sep/27/social-dilemma-media-facebook-twitter-society">unpredictable emotional outcomes</a>. A search for energising music or reassuring social contact, for example, can produce random or unwanted results. A new kind of <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10187756/">digital emotional intelligence</a> might be needed to effectively navigate digital emotional landscapes. <h2>An historic shift in everyday life</h2> Returning to the question: what am I doing online? Emotion regulation may well be the part of the answer. You may be online for valid instrumental reasons. But equally, you are likely to be enacting your own strategies of <a href="https://cis.unimelb.edu.au/hci/projects/digitalemotionregulation">emotion regulation through digital means</a>. It is part of an historic shift playing out in how people negotiate the demands of everyday life. <img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/208483/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/wally-smith-1450210">Wally Smith</a>, Professor, School of Computing and Information Systems, <a href="https://theconversation.com/institutions/the-university-of-melbourne-722">The University of Melbourne</a> and <a href="https://theconversation.com/profiles/greg-wadley-203663">Greg Wadley</a>, Senior Lecturer, Computing and Information Systems, <a href="https://theconversation.com/institutions/the-university-of-melbourne-722">The University of Melbourne</a> Image credits: Getty Images This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/why-am-i-online-research-shows-its-often-about-managing-emotions-208483">original article</a>.

Technology

“Yolkidding me”: Perfectly round egg goes viral online

In what is perhaps one of the most eggs-traordinary discoveries in Australian grocery history, a perfectly round egg has been found laying in a Victorian supermarket. 3AW Football host Jacqui Felgate shared the remarkable find to her Instagram followers, revealing she had been sent footage of the egg that was taken at a Woolworths in inner-city Melbourne. "From a follower: This is so random, but I thought I would share this eggcellent find," the post read. "In our egg carton we found a round egg. "After a quick google realised it was one in a billion, literally one in a billion eggs are round and the last one that was found sold for over $1400!” <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/reel/CtgX__fhbdH/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/CtgX__fhbdH/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by JACQUELINE FELGATE (@jacquifelgate)</a> </div> </blockquote> Naturally, Instagram users flocked to the post, with a lot questioning how an egg could ever sell for four figures. "Yolkidding me," one wrote. "Folks buying eggs for $1400? That’s eggtortion. 😩," another said. However, many of the comments sympathised with the chicken who created the perfectly round — and relatively large — incredible egg. “All I could think was that poor chicken 🐔 😬,” one said. “The poor chicken that squeezed that one out 😮,” another added. One even questioned the sphere’s authenticity, commenting, “Is it really an egg 🥚??” Considering perfectly round eggs have earned finders big bucks in the past, it was no surprise that someone told Felgate her find was a thing of fortune. “It’s your lucky day get a ticket to the 60 mill tonight.” they said. Only time will tell if Felgate’s fortunate find will bring her prosperity or wind up scrambled, fried or poached. Image credit: Instagram

Food & Wine

8 best winter bedding sets to buy online in Australia

As we bid farewell to sunny days and welcome the chilly season, it's time to dig out your trusty winter duvets from storage and embark on the journey for new bedding sets that will keep you warm and feeling snug. With many options available, it’s often overwhelming to navigate the world of bedding. There's a lot to consider, from different materials like <a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.harrisscarfe.com.au%2Fhome%2Fbed-linen%2Fcomforters-coverlets%2Framesses-shaggy-fleece-comforter-set%2FBP642421001-charcoal&xcust=sen_winter_bedding" target="_blank" rel="noopener">fleece</a> and <a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fbedthreads.com.au%2Fproducts%2Folive-stripe-terracotta-oatmeal-bedding-bundle%3Fvariant%3D39886462681222&xcust=sen_winter_bedding" target="_blank" rel="noopener">linen</a> to varying thread counts that determine their luxurious softness. And, of course, let's not forget about the aesthetic appeal, which is just as important. To make your life easier, we've carefully curated our very own collection of winter bedding sets that cater to a wide range of budgets and styles. Whether you prefer a classic, elegant design or a bold, <a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fbedthreads.com.au%2Fproducts%2Folive-stripe-terracotta-oatmeal-bedding-bundle%3Fvariant%3D39886462681222&xcust=sen_winter_bedding" target="_blank" rel="noopener">trendy pattern</a>, we've got you covered. No matter your taste or <a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.canningvale.com%2Fvintage-softwash-cotton-quilt-cover-set%2F%3Fnosto_source%3Dcmp%26nosto%3D861845714&xcust=sen_winter_bedding" target="_blank" rel="noopener">budget</a>, our winter bedding collection is here to help you create a cosy sanctuary during the colder months. So, snuggle up, explore our handpicked sets of the season, and prepare to transform your bedroom into a haven of warmth and style. <h4>1. Most luxurious duvet cover</h4> <h4><a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.sheridan.com.au%2F1200tc-palais-quilt-cover-s142-b110-c195-001-white.html&xcust=sen_winter_bedding" target="_blank" rel="noopener">1200tc Palais Quilt Cover, $419.99 - $479.99, was $699.99 - $799.99, Sheridan</a></h4> <h3><a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.sheridan.com.au%2F1200tc-palais-quilt-cover-s142-b110-c195-001-white.html&xcust=sen_winter_bedding" target="_blank" rel="noopener"><img src="https://oversixtydev.blob.core.windows.net/media/2023/05/1bedding.jpg" alt="" width="1280" height="1280" /></a></h3> When it comes to cotton thread count, the threshold for luxury is usually set above 800. However, the Palais' flawless white cotton, boasting an impressive thread count of 1200 and crafted from exceptional long-staple fibres, surpasses any other duvet we've come across. It showcases remarkable attention to detail, such as the neat 5cm border along the edges, and is adorned with the iconic Palais trademark triple-stitched embroidery. <h3><a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.sheridan.com.au%2F1200tc-palais-quilt-cover-s142-b110-c195-001-white.html&xcust=sen_winter_bedding" target="_blank" rel="noopener">Buy it here</a></h3> <h4>2. Most luxurious pillowcases to match</h4> <h4><a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.sheridan.com.au%2F1200tc-palais-tailored-pillowcase-s142-b120-c195-001-white.html&xcust=sen_winter_bedding" target="_blank" rel="noopener">1200tc Palais Tailored Pillowcase, $77.99, was $129.99, Sheridan</a></h4> <a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.sheridan.com.au%2F1200tc-palais-tailored-pillowcase-s142-b120-c195-001-white.html&xcust=sen_winter_bedding" target="_blank" rel="noopener"><img src="https://oversixtydev.blob.core.windows.net/media/2023/05/2bedding.jpg" alt="" width="1280" height="1280" /></a> Of course, you need the pillowcases to match, it wouldn’t be luxurious otherwise! Featuring the same detailing and materials. <h3><a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.sheridan.com.au%2F1200tc-palais-tailored-pillowcase-s142-b120-c195-001-white.html&xcust=sen_winter_bedding" target="_blank" rel="noopener">Buy it here</a></h3> <h4>3. Cosiest bedding set</h4> <h4><a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.myer.com.au%2Fp%2Fvue-ashley-corduroy-quilted-quilt-cover-set-in-green&xcust=sen_winter_bedding" target="_blank" rel="noopener">Vue Ashley Corduroy Quilted Quilt Cover Set, $19.98 - $104.98, was $39.95 - $209.95, Myer</a></h4> <a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.myer.com.au%2Fp%2Fvue-ashley-corduroy-quilted-quilt-cover-set-in-green&xcust=sen_winter_bedding" target="_blank" rel="noopener"><img src="https://oversixtydev.blob.core.windows.net/media/2023/05/6bedding.jpg" alt="" width="1080" height="1061" /></a> This delightfully soft to-the-touch, budget-friendly, charming quilted corduroy quilt cover set features a cosy moss green tone which exudes a warmly welcoming and homely aura, especially when paired with a warm orange bedtime lamp. Set includes 1 Duvet cover and 2 Pillowcases. <h3><a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.myer.com.au%2Fp%2Fvue-ashley-corduroy-quilted-quilt-cover-set-in-green&xcust=sen_winter_bedding" target="_blank" rel="noopener">Buy it here</a></h3> <h4>4. Best aesthetically-pleasing bedding set</h4> <h4><a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fbedthreads.com.au%2Fproducts%2Folive-stripe-terracotta-oatmeal-bedding-bundle%3Fvariant%3D39886462681222&xcust=sen_winter_bedding" target="_blank" rel="noopener">Olive Stripe, Terracotta & Oatmeal Bedding Bundle, $472.00, was $590.00, BedThreads</a></h4> <h4> <a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fbedthreads.com.au%2Fproducts%2Folive-stripe-terracotta-oatmeal-bedding-bundle%3Fvariant%3D39886462681222&xcust=sen_winter_bedding" target="_blank" rel="noopener"><img src="https://oversixtydev.blob.core.windows.net/media/2023/05/8bedding.jpg" alt="" width="1280" height="1604" /></a></h4> If you appreciate an earthy and natural aesthetic, this delightful bedding set in warm olive stripe, terracotta, and oatmeal colours is the ultimate bundle for you. Designed to evoke a sense of tranquillity, it serves as the perfect retreat. It’s crafted from linen, which in itself offers numerous advantages for the colder seasons; linen is naturally highly insulating, creating optimal warmth during chilly weather, and it’s also breathable, preventing overheating. The best thing about linen is that it gets better with age, as the best things in life often do, with every wash, it’ll get softer to the touch. Set includes: <ul> <li>1 Duvet cover</li> <li>1 Fitted sheet</li> <li>1 Flat sheet</li> <li>4 Standard pillowcases</li> <li>2 European pillowcases</li> </ul> <h3><a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fbedthreads.com.au%2Fproducts%2Folive-stripe-terracotta-oatmeal-bedding-bundle%3Fvariant%3D39886462681222&xcust=sen_winter_bedding" target="_blank" rel="noopener">Buy it here</a></h3> <h4>5. Best affordable winter bedding set</h4> <h4><a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.canningvale.com%2Fvintage-softwash-cotton-quilt-cover-set%2F%3Fnosto_source%3Dcmp%26nosto%3D861845714&xcust=sen_winter_bedding" target="_blank" rel="noopener">Vintage Softwash Cotton Quilt Cover Sets, $69.99 - $109.99, was $139.99 - $219.99, Canningvale</a></h4> <a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.canningvale.com%2Fvintage-softwash-cotton-quilt-cover-set%2F%3Fnosto_source%3Dcmp%26nosto%3D861845714&xcust=sen_winter_bedding" target="_blank" rel="noopener"><img src="https://oversixtydev.blob.core.windows.net/media/2023/05/3bedding.jpg" alt="" width="1280" height="1280" /></a> Many of us face budget constraints that impact our purchasing decisions. But that doesn’t always mean we have to compromise on quality when it comes to bedding. Enter the Softwash Cotton Quilt Cover Set - a wallet-friendly option that delivers on both affordability and lasting quality. Much like linen, it becomes increasingly softer with each wash. The neutral tones of this set effortlessly complement any interior style. The versatility of the neutral tones opens up opportunities for mixing and matching with other bedding items in similar hues. With the Softwash Cotton Quilt Cover Set, you can enjoy the combination of affordability, durability, and style without stretching your budget. Set Includes 1 Duvet and 2 European pillowcases. <h3><a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.canningvale.com%2Fvintage-softwash-cotton-quilt-cover-set%2F%3Fnosto_source%3Dcmp%26nosto%3D861845714&xcust=sen_winter_bedding" target="_blank" rel="noopener">Buy it here</a></h3> <h4>6. Best all-round affordable luxury</h4> <h4><a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.bedbathntable.com.au%2Fwindsor-white-010801&xcust=sen_winter_bedding" target="_blank" rel="noopener">Windsor Quilt Cover, $104.95, was $149.95, Bed Bath N’ Table</a></h4> <a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.bedbathntable.com.au%2Fwindsor-white-010801&xcust=sen_winter_bedding" target="_blank" rel="noopener"><img src="https://oversixtydev.blob.core.windows.net/media/2023/05/4bedding.jpg" alt="" width="1280" height="1280" /></a> The Windsor is like the perfect sweet spot between luxury and affordability. It's woven with a seriously impressive 400-thread count Egyptian cotton sateen that feels amazingly soft to the touch. And let's not forget about its cool box-quilted design, adding that extra touch of style. When you cosy up with the Windsor, you're treating yourself to a slice of luxury without breaking the bank. Includes duvet. Pillowcases can be added to the basket near the shop now button for an additional charge. <h3><a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.bedbathntable.com.au%2Fwindsor-white-010801&xcust=sen_winter_bedding" target="_blank" rel="noopener">Buy it here</a></h3> <h4>7. Best moisture-wicking bedding</h4> <h4><a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.adairs.com.au%2Fbedroom%2Fquilt-covers-coverlets%2Fhome-republic%2F600tc-cotton-bamboo-quilt-cover-white%2F&xcust=sen_winter_bedding" target="_blank" rel="noopener">600TC Bamboo Cotton White Quilt Cover Separates, From $119.99, Adairs</a></h4> <a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.adairs.com.au%2Fbedroom%2Fquilt-covers-coverlets%2Fhome-republic%2F600tc-cotton-bamboo-quilt-cover-white%2F&xcust=sen_winter_bedding" target="_blank" rel="noopener"><img src="https://oversixtydev.blob.core.windows.net/media/2023/05/5bedding.jpg" alt="" width="1280" height="1280" /></a> Combat the discomfort of cold night sweats with this 600-thread count cotton and bamboo blend duvet cover. With a 40:60 ratio offers a silky smooth sateen finish and benefits from bamboo's natural anti-bacterial properties and moisture-wicking abilities. Stay cosy as it regulates body temperature while resisting odours, mould, and bacteria for a fresh and comfortable sleep. Build your own bundle. <h3><a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.adairs.com.au%2Fbedroom%2Fquilt-covers-coverlets%2Fhome-republic%2F600tc-cotton-bamboo-quilt-cover-white%2F&xcust=sen_winter_bedding" target="_blank" rel="noopener">Buy it here</a></h3> <h4>8. The best fleece comforter set</h4> <h4><a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.harrisscarfe.com.au%2Fhome%2Fbed-linen%2Fcomforters-coverlets%2Framesses-shaggy-fleece-comforter-set%2FBP642421001-charcoal&xcust=sen_winter_bedding" target="_blank" rel="noopener">Ramesses Shaggy Fleece Comforter Set Charcoal, $169.99 - $209.99 Harris Scarfe</a></h4> <a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.harrisscarfe.com.au%2Fhome%2Fbed-linen%2Fcomforters-coverlets%2Framesses-shaggy-fleece-comforter-set%2FBP642421001-charcoal&xcust=sen_winter_bedding" target="_blank" rel="noopener"><img src="https://oversixtydev.blob.core.windows.net/media/2023/05/7bedding.jpg" alt="" width="1280" height="1132" /></a> If you haven't heard of the teddy bear fleece comforter set before, now's the time to catch up! Don't miss out on this popular item that flew off the shelves last year. The Ramesses Shaggy Fleece Comforter Set is designed to provide a luxurious velvet-like feel, reminiscent of cuddling up to your cherished teddy bear from your childhood. Made from a soft fuzzy fleece material, it offers unparalleled comfort. With a range of rich shades, you can find the perfect match for your bedroom decor. Set includes 1 Comforter, 2 Pillowcases and 2 Cushions. <h3><a href="https://go.skimresources.com/?id=204849X1683982&xs=13&url=https%3A%2F%2Fwww.harrisscarfe.com.au%2Fhome%2Fbed-linen%2Fcomforters-coverlets%2Framesses-shaggy-fleece-comforter-set%2FBP642421001-charcoal&xcust=sen_winter_bedding" target="_blank" rel="noopener">Buy it here</a></h3> Editor's note: When you buy something using the retail links in our stories, Over60 may earn a small commission. We do not accept money for editorial reviews, and we only write about products we feel comfortable recommending to our readers. Thank you. Images, Top: Toa Heftiba on Unsplash. All others: Supplied

Home & Garden

Transformers trailer sparks fury online

Transformers released a string of teasers and behind-the-scenes footage ahead of the June premiere of Transformers: Rise of the Beasts - but quickly stripped a scene that appeared reminiscent of the September 11 attacks. The seventh Transformers movie in the franchise is set to hit Aussie cinemas on June 22, and Transformers shared an extended trailer that showed the Twin Towers of the World Trade Centre surrounded by black smoke, according to the New York Post. The scene’s evocation of 9/11 shocked viewers and many didn’t believe the image could be affiliated with a Transformers movie. “This image certainly made me stop scrolling,” wrote Twitter user Daniel Kibblesmith, alongside the jarring screenshot from the trailer. Kibblesmith’s tweet attracted more than 2.5 million views in less than 24 hours after being posted. Transformers’ caption read, “It’s about to be epic. Go behind the scenes with our cast and crew, and meet the new characters of Transformers.” As of May 23, the post no longer appears to be on the franchise’s Twitter page. The nearly two-minute teaser features Anthony Ramos, who stars in Transformers: Rise Of The Beasts as Noah Diaz, an ex-military electronics specialist living in Brooklyn, New York. “This is about to be epic. This is about to be epically crazy,” Ramos said in the behind-the-scenes clip. The footage shows a peaceful NYC skyline with the Twin Towers before abruptly cutting to a shot of the Statue of Liberty in the foreground and the World Trade Centre covered in thick smoke in the background. Steven Caple Jr, the movie’s director clarifies in the clip that the upcoming movie is “in chronological order, is the second Transformers movie – it takes place during the ’90s”. “I didn’t think that it was possible, but here I am, even less interested than ever in seeing a Transformers movie. They’ve done it again, the mad genii,” one Twitter wrote. “This could have been easily avoided if they’d picked literally any other city besides New York,” another tweeted. “That is … an unfortunate shot,” yet another said of the upsetting image, while another said it was “too soon”. Image credit: Twitter

Movies

Divorce led me to my true love

Over60 community member, Mary Green, 63, shares her story about how when her marriage suddenly ended after 44 years she found that it was a blessing in disguise. "On the Easter weekend of 2012 I was dumped by my husband of 44 years! After a small disagreement I had gone to our holiday flat on a remote golf course outside Melbourne to work on a book fast approaching its publishing deadline. When I messaged that I would be back on Tuesday, he replied by SMS that he had changed the locks. I was incredulous. Marriage is often not easy, but I was about to find out just how tough I was. For the next two months I travelled gypsy style between the golf flat and the tiny new South Yarra studio my second of three sons had just moved into. I have not been inside our family home since. This was the situation I was in when I decided to date. At 63 I just started again. I joined three online dating sites and did not waste time. I booked to meet seven men in the next seven days, apparently breaking all the rules of being cautious and discreet. All seven men were polite and interesting. We had a coffee or met in a wine bar and I had fun, but there was no chemistry. I was just happy being free from my husband. During this time my husband sent my belonging to me on a truck (which I paid for) and when I was sorting through the boxes of files, a page caught my eye. It was the minutes of the golf estate owner’s corporation, and out jumped the name of a man that I had been at school with. Our sisters were best friends in those days. I checked Facebook, and there he was, with three children, seven grandchildren – but I couldn’t see a wife. A bit of messaging banter later, I asked him to ring me. We met up for a drink that turned into dinner and a hug that I will never forget. In my eyes he was still the handsome sporting hero that I had beaten in the high school mixed doubles tennis finals. He was not looking to date. I hoped he would just give me some lessons in online dating. He had been divorced for about 15 years and had two very long relationships with women that he had met on dating sites. He told me that my booking of seven men in seven days was breaking the rules, but also admitted that he had stacked his dates, just hours apart, in order to meet them all. By Christmas 2012 we were a couple in love. It’s been nearly two years since that first date and I am grateful for the internet and the coincidence that we both owned property on the same golfing estate. He plays A Grade, and I try. We are similar in so many other ways that it’s quite spooky sometimes. Our families have embraced each other and the joy of just knowing he is there helps me immensely through what has been a difficult time. Having worked as a support in my ex-husband’s career, and suddenly having to pay bills without a job of my own, led me to Centrelink. They said that I was too old to retrain at no cost, unless I wanted to study Aged Care – something rather peculiar in that thinking, a subsidised course in bookwork software would be more useful and help me save on accountant’s fees. In the meantime I’m setting up my own Facebook blog, called Healthy Ageing. If I can find a good man on the internet, I am optimistic about building a good lifestyle on it too." *Names have been changed Images: Getty

Relationships

5 essential tips for buying clothes online

It all seems so easy – a few clicks and you can have a pretty pile of clothes (or shoes, bags, jewellery – anything you like really) delivered to your door. But if you’ve ever gotten a bit click-happy with your online shop and then had buyer’s remorse, read on. We’ve got some advice that will ensure you’re left with nothing but five-star reviews for the items you purchased. 1. Buy from stores you trust Often we are left dissatisfied when we buy clothes from a brand we don’t know. The fit isn’t quite right, or the quality might be off. Try to point your credit card at labels that you know and love. You’ll know your true size, you’ll know how well the clothes stay in shape after ten washes, and you’ll know you can return it with no hassles. 2. Check your wardrobe Often we are attracted to clothes that we think we love, but it turns out we already own something pretty similar. This could explain why you might have five blue and white striped tops (and so perhaps you don’t need another?). Think about whether the items you want to buy fit into your current collection. If you’re buying shorts, do you have some shirts to go with them? If you have your eye on a dress, do your sandals go with it? 3. Check the returns policy Many online shopping hubs offer free returns – but it always pays to check the details. Some will only offer store credit, while others offer your money back (no question asked). You’ll also want to be sure that you can either return the items in the post (without paying for postage), or that you can pop in-store to get a refund in person. Don’t get stuck with a bag full of ill-fitting clothes that you can’t easily give back. 4. Look for discounts first Many sites offer discounts online, but you have to know where to look to find them. Simply search online for the store name and the word ‘discount coupon’ and you should find a few options to try. Or if you want to save time, download the Honey app, which automatically applies any working coupon available on the web. Then just enjoy the savings. 5. Sign up to be notified about sales If there is a brand or site you use often, sign up to the newsletter so that you’re in the loop about big discount sales. Often there are change of season sales, pre- and post-Christmas offers, and more. Stay in the know and plan your splurges accordingly, rather than buying now and then seeing everything half price the following week. Image credits: Getty Images

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