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Readers response: What was the worst hotel experience you had?

We asked our readers to share their stories of the worst hotel experience that have endured while on holiday, and the response was overwhelming. Here's what they said. Deedee Cullum - At a 5 star in Beijing. Arrived from the airport after 1am. Let into the room to find it occupied with someone having a bath. Instead of changing our room we waited in the lobby for 1 and 1/2 hours while they changed to the correct room and cleaned ours. The wet towels were neatly folded on the towel rack and the used soap was on the basin. When I turned the bedside light on I got a shock. To be fair management were most apologetic and gave us free dining in their top restaurant for the 4 days we were there. It was a few years ago but never forgotten. Bruce Hopkins - I stopped at a Hotel in Hobart, arrived in the afternoon, checked out the next day, the whole time I stopped there, I never saw anyone on reception or any staff at all. Creepiest hotel I stayed in. Carol Henwood - When we went to have a shower, and the towels disintegrated! The shower had black mould in all the corners. The carpet was so sticky, we kept our shoes on. We slept on top of the bed as the sheets were crumpled and smelly. What a night. Sheila Kell - When my eldest son was about 2 years old we took a holiday to Shute Harbour in QLD and in middle of night we heard lots of scratching so turned on light and sat up in bed and there were hundreds of field mice crawling up walls and back of bed. They apparently were having a plague, but we dressed and left. Couldn't sleep in that motel. Christine Warner - A country pub only option one night. Our room has no lock on the door, and there were gaps in the floorboards so we could see straight down to the bar where it was very noisy. We had already been warned of people breaking in to hotel and motel rooms in that region, so we slept in the car and returned to the room in the morning for a shower. Helen Wilson - In Singapore, they gave us a “free” breakfast while someone rummaged through our belongings and took stuff. Image credits: Shutterstock

Travel Trouble

Bindi Irwin's glam hotel receives huge award

A Queensland hotel owned by Bindi Irwin has been named the World's Best Nature Hotel for 2024. The Crocodile Hunter Lodge, located in Beerwah on the Sunshine Coast, was given the honour at the Boutique Hotel Club Awards, which features the finest boutique hotels from across the world. Winners were announced across 18 categories, with 500-vetted nominees from 80 countries globally. The Crocodile Hunter Lodge is named after Bindi's father, the late Steve Irwin, who as known as the original Crocodile hunter capturing the attention of audiences worldwide. Judges commented that the property "really feels like you're entering into relaxation mode." Speaking of the huge win, Bindi said she and her team were "honoured" to receive the recognition for their commitment to an exceptional guest experience. "These awards showcase our dedication to providing extraordinary accommodation at The Crocodile Hunter Lodge, where guests can immerse themselves in the natural world, allowing them to reconnect with nature and one another," she said. The Boutique Hotel Club's panel of experts hand-picked a selection of destinations all around the world. They quality test over 400 gold standards of hospitality excellence to find exceptional stays. The title of the World's Best Boutique Hotel went to Akademie Street Boutique Hotel in Franschhoek, South Africa. Images: Nine/ Bindi Irwin

Domestic Travel

Hotel booking sites actually make it hard to get cheap deals, but there’s a way around it

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/peter-martin-682709">Peter Martin</a>, <a href="https://theconversation.com/institutions/crawford-school-of-public-policy-australian-national-university-3292">Crawford School of Public Policy, Australian National University</a> Booking a place to stay on holidays has become a reflex action. The first thing many of us do is open a site such as <a href="https://www.wotif.com/">Wotif</a>, <a href="https://au.hotels.com/?locale=en_AU">Hotels.com</a> or <a href="https://www.trivago.com.au/">trivago</a> (all of which are these days owned by the US firm <a href="https://www.accc.gov.au/media-release/accc-will-not-oppose-expedia%E2%80%99s-proposed-acquisition-of-wotif">Expedia</a>), or their only big competitor, <a href="https://www.booking.com/">Booking.com</a> from the Netherlands. Checking what rooms are available – anywhere – is wonderfully easy, as is booking, at what usually seems to be the lowest available price. But Australia’s Assistant Competition Minister Andrew Leigh is concerned there might be a reason the price seems to be the lowest available. It might be an <a href="https://ministers.treasury.gov.au/ministers/andrew-leigh-2022/media-releases/supporting-tourism-and-accommodation-providers-set-their">agreement not to compete</a>, or the fear of reprisals against hotel owners who offer better prices. <h2>Agreements to not compete</h2> Leigh has asked the treasury to investigate, and if that’s what it finds, it may be the booking sites have the perverse effect of keeping prices high, especially when the substantial fees they charge hotels are taken into account. For now, the treasury is seeking information. It has set a deadline of <a href="https://treasury.gov.au/consultation/c2022-338978">January 6</a> for hotel operators and booking sites to tell it: <ul> <li> the typical fees charged by online booking platforms </li> <li> the details of any agreements not to compete on price </li> <li> whether hotels that try to compete get ranked lower on booking sites. </li> </ul> What’s likely to come out of it is a ban on so-called price-parity clauses that prevent discounting, or a ban on “algorithmic punishment,” whereby hotels that do discount get pushed way down the rankings on the sites. But in the meantime, there are things we can do to get better prices, and they’ll help more broadly, as I’ll explain. <h2>Flight Centre precedent</h2> <figure class="align-right zoomable"></figure> Back in 2018, in a case that went all the way to the High Court, the Australian Competition and Consumer Commission (ACCC) forced <a href="https://www.accc.gov.au/media-release/flight-centre-ordered-to-pay-125-million-in-penalties">Flight Centre</a> to pay a penalty of A$12.5 million for attempting to induce airlines not to undercut it on ticket prices. That the ACCC eventually won the case might be an indication price-parity clauses are already illegal under Australian law. But it’s a difficult law to enforce. This is why the treasury is considering special legislation of the kind in force in France, Austria, Italy and Belgium. The ACCC has known for some time that Expedia and Booking.com have included clauses in their contracts preventing hotels offering the same room for any less than they do, even directly. Rather than take the big two to court, in 2016 the ACCC “reached agreement” with them to delete the clauses that prevented hotels offering better deals <a href="https://www.accc.gov.au/media-release/expedia-and-bookingcom-agree-to-reinvigorate-price-competition-by-amending-contracts-with-australian-hotels">face-to-face</a>. <h2>The concession that conceded little</h2> From then on, hotels were able to offer better deals than the sites over the phone or in person, but not on their own websites. Given we are less and less likely to walk in off the street or even use the phone to book a hotel, it wasn’t much of a concession. Then, in 2019, with the Commission under renewed pressure from hotel owners for another investigation, Expedia (but not Booking.com) reportedly <a href="https://www.smartcompany.com.au/business-advice/competition/expedia-allow-hotels-undercut-prices-online/">waived</a> the rest of the clauses, giving hotel owners the apparent freedom to advertise cheaper prices wherever they liked including on their own sites without fear of retribution. Except several appear to fear retribution, and very few seem to have jumped at the opportunity. <h2>Algorithmic punishment</h2> An Expedia spokesman gave an indication of what might be in store when he was quoted as saying a hotel that undercut Expedia might “find itself ranked <a href="https://www.smartcompany.com.au/business-advice/competition/expedia-allow-hotels-undercut-prices-online/">below its competitors</a>, just as it would if it had worse reviews or fewer high-quality pictures of its property”. Being ranked at the bottom of a site is much the same as not being ranked at all, something Leigh refers to as “algorithmic punishment”. It’s not at all clear the present law prevents it, which is why Leigh is open to the idea of legislating against it. Although you and I may not often think about what hotels are paying to be booked through sites such as Wotif and Booking.com, and although what’s charged to the hotel isn’t publicised, it appeard to be a large chunk of the cost of providing the room. One figure quoted is <a href="https://www.smartcompany.com.au/industries/tourism/online-travel-booking-fed-up-small-businesses-call-accc-action/">20%</a>. Leigh says hotel owners have told him the fees are in the “<a href="https://ministers.treasury.gov.au/ministers/andrew-leigh-2022/transcripts/interview-geraldine-doogue-abc-saturday-extra">double digits</a>”, something he says is quite a lot when you consider the sites don’t need to clean the toilets, change the sheets or help on the front desk. <h2>‘Chokepoint capitalism’</h2> What this seems to mean (the treasury will find out) is almost all bookings are more expensive than they need to be because firms that sit at the “<a href="https://theconversation.com/chokepoint-capitalism-why-well-all-lose-unless-we-stop-amazon-spotify-and-other-platforms-squeezing-cash-from-creators-194069">chokepoint</a>” between buyers and sellers are squeezing sellers. A hotel could always abandon the sites and offer much cheaper prices, but for a while – perhaps forever – it will be much harder to find. In their defence, the operators of the platforms might say they need to get the best offers from hotels in order to make it worthwhile for the operators to invest in their sites, an argument the treasury is inviting them to put. In the meantime, with some hotels reluctant to put their best rates on their websites, but with them perfectly able to offer better rates over the phone, there’s a fairly simple way we can all get a better deal – and help fix the broader problem by weight of numbers. If we look up the best deal wherever we want online, and then phone and ask for a better one (or a better room), we might well find we get it. We might be saving the owner a lot of money. Leigh reckons the more we do ring up, the more the sites might feel pressure to discount their own fees, helping bring prices down even before he starts to think about writing legislation.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/196460/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/peter-martin-682709">Peter Martin</a>, Visiting Fellow, <a href="https://theconversation.com/institutions/crawford-school-of-public-policy-australian-national-university-3292">Crawford School of Public Policy, Australian National University</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/hotel-booking-sites-actually-make-it-hard-to-get-cheap-deals-but-theres-a-way-around-it-196460">original article</a>. </div>

Travel Trouble

Pet owner fined $806 over simple mistake

A poodle owner has been fined $806 over a 10-metre walk to the beach. John, who lives a few minutes away from Budd's Beach in Queensland, took his van down to the water's edge and walked roughly 10 metres across the shoreline with his dog Emma by his side. Little did he know that this common act would cost him $806 under new regulations that came into effect on July 31, where pet owners can get fined for not having a pet on a leash or not maintaining proper control of the leash while in public. "I thought that it was very unfair ...I was only traveling from my van to the water," John told A Current Affair. "I wasn't wandering along the footpath or in public areas or anywhere. "I was just passing, travelling from the car to the water... I really didn't think that I was doing anything wrong." John was fined for “failure to exercise effective control of a non regulated dog in a public place”. There are signs further up Budd's Beach that state dogs must be on a leash at all times, and John said he does use a lead when he takes his pup out for a walk. The massive fines are a part of the Queensland government's crackdown on dog attacks, with fines of up to $112,910 for more serious dog attack offences as well as up to three years imprisonment. “Changes were made to the AMCDA due to a rise in complaints about aggressive dogs and dog attacks, and the large number of dog-attack victims admitted to hospital each year in Queensland,” the Queensland government said in a statement online. Another Queensland resident has also been fined under the same laws for having her dog's lead under her foot during a coffee break. “It’s wrong, we are trying to survive and it is another stress I didn’t need,” the resident said. “She was on a lead and collar and she was behaving properly." Images: Nine

Legal

Five reasons why owning a pet is good for us

With more pets than people, Australians have one of the world’s highest pet ownership rates with 62% of us owning at least one pet. And if you’re wondering why we’re so pet mad, research has shown the benefits include companionship, improved mental wellbeing, lower stress and better heart health. <ol> <li>Pets protect us from loneliness</li> </ol> We see our pet as part of the family. Their unconditional (and non-judgemental) love provides us companionship and help to lower stress and anxiety. Interacting with your pet increases feelings of social support and elevates mood. Dog walking increases opportunities for social interaction. When walking outside, fellow dog walkers love to say hello and introduce themselves and their dog to you. Some cafes and restaurants and hotels are dog-friendly venues too. When travelling alone, it’s wonderful to be able to take your furry companion with you. <ol start="2"> <li>Pets are good for our mental and physical well-being</li> </ol> Pet ownership brings responsibility and the need for skills to know how to best take care of them. These skills will extend to other animals, and other people. Children who have pets develop better social skills when interacting with their friends. Dog owners enjoy lower blood pressure, lower cholesterol levels and less heart disease. While owning a dog is not fully protective, the benefit of all those dog walks are they keep you fitter, healthier and less stressed. If you are unlucky enough to have a heart attack, your long-term survival rate is assisted by having a dog. While interacting with a pet for 10-12 minutes will lower your blood pressure. One of the joys of owning a pet, is the pleasure they provide, and the feeling is mutual. Gazing into the eyes of your beloved pooch, boosts levels of oxytocin our bonding molecule. Our long-standing human-dog relationship was established over 30,000 years ago. Patting or stroking our pets is soothing, especially their silky ears. This is relaxing and how delightful is it when your pet reciprocates with loud purring or offers their tummy for a rub? <ol start="3"> <li>Pets are good for our immune system</li> </ol> You’ve probably heard about your gut microbiome that’s important to keep you healthy. Being a pet owner provides you a healthier microbiome and more robust immune system by promoting more of the beneficial bacteria and lowering the level of harmful, or pathogenic bacteria in our gut. Not only that, stroking your pet raises levels of immunoglobulin A in your body that forms a physical barrier in the gut to protect you against potential invading pathogens. In addition, pregnant mums with a pet in the household are less likely to have infants with childhood allergies, asthma or obesity. <ol start="4"> <li>Pets help us cope better with pain and recovery from illness</li> </ol> Owning a pet has been shown to help manage chronic pain. Pets often sense when their owner isn’t well or in pain and will stay close by, which is very soothing. Watching our pets play and their antics can serve as a useful distraction to our struggles with pain or illness. Having your pet with you (when allowed) in a hospital setting is reassuring and can lift your mood. Animals can help in the work or learning environment. Some workplaces have an office pet policy where you’re allowed to have you pet stay with you while you work. This has been shown to be great for boosting staff morale, collaboration and overall happiness, while keeping work stress lower. <ol start="5"> <li>Pets help us better manage our own self-care</li> </ol> Self-care is always important to stay fit and healthy but isn’t something we always find easy to do. This is where taking responsibility for a pet can help. Teenagers with type one diabetes when given goldfish to care for, did better in monitoring their own blood sugar levels, while having a pet have also been shown to help younger students stay focused and on task, and achieve higher academic results. Pets enrich our lives in so many ways from improved mental well-being to lower stress, elevated mood and greater social support. Whatever type of pet you choose, remember the benefits will work both ways. Dr Jenny Brockis is a board-certified lifestyle medicine physician, workplace health and well-being consultant, and author of The Natural Advantage (Major Street Publishing). www.drjennybrockis.com Image credits: Shutterstock <p style="margin: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: Helvetica; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-variant-emoji: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; min-height: 14px;">

Family & Pets

Readers response: What is your biggest travel pet peeve?

When it comes to travelling, there are many different things that can go awry that can make even the most calm travellers irate. We asked our readers what their travel and holiday pet peeves are, and the response was overwhelming. Here's what they said. Linda Woods - Getting kicked in the back of the seat on a plane. Barbara Pearce - Distance to walk through airports to get to gates. Judith Buttery - Lifting my baggage!! Ralph G Smith - I get so annoyed at the seemingly random changes in flight times that have become like an epidemic in the last few years. I know that situations change, but in recent times it's become almost a given that if you book for a certain flight, it will be changed. It's not just the airlines, but trains and coaches too. June Maynard - Travel movement at the airports. Queuing, passport checking, immigration, various checkpoints at the airport, etc. Trish Moulton - Kids on planes. Beverley Murphy - Waiting hours for a connecting flight. Jenny Gordon - People who carry way too much/too large cabin baggage then expect to keep it near them when they board late. Airlines should enforce number of pieces, weight and size! Eileen Pomeroy - Waiting at airports and their high prices for everything. Margie Buckingham - The total disregard for disabled passengers. Image credits: Shutterstock

Travel Trouble

Readers response: What are your driving pet peeves?

When it comes to reckless driving, some specific actions can make anyone irate. We asked our readers what their driving pet peeves are, and the response was overwhelming. Here's what they said. Robyn Kay - People who don’t indicate! And people who don’t know the road rules, and red light runners. Clay Lorraine Sumsion - People who reverse out of a car parking space at a shopping centre when you are going past and think they have the right of way! Karen Ambrose - When I’m diligently sticking to the speed limit on the highway and they keep whizzing past me. Oh well, they can get booked and I’ll be laughing. Barbara Belmonte - (1) motorists who leave about 2 car lengths from the car in front at traffic lights preventing those who want to turn left. (2) motorists who don't know how to use roundabouts. Ruth Hourigan - Drivers who drive 10 to 15 km hour under the speed limit then speed up to 5km hour over the speed limit the second you come to an overtaking lane. Dotty Weary - People who daydream at traffic lights!!! Dorrise Humes - Drivers who have their lights on high beam in lit up areas, especially in the city. Jo Pollock - People driving too close behind me. It just makes me slow down. Helen Johnson - Leaving trolleys in parking bays at supermarkets. Judi Saunders - Tailgaters and drivers who weave in and out of all lanes. Susan Vemer - People who don't use their indicators properly! Image credits: Shutterstock

Legal

The best budget-friendly travel destinations for 2025

As many people continue to battle with the cost-of-living crisis, eager travellers are looking for a way to pinch their pennies on their next trip. Luckily, there are many destinations that are ideal for travellers on a budget. Travel app <a href="https://www.skyscanner.com.au/travel-trends/best-value">Skyscanner</a> has rounded up the ten best budget friendly places to go next year, with travel expert Jarrod Kris saying it's best to go off the beaten track for the best travel deals. "Aussies have experienced different ways of enjoying travelling over time, but one thing that remains consistent is the desire to find new destinations and to land a good bargain," he said. He also said Aussies are getting more adventurous, adding, "We are certainly going beyond the obvious tourist destinations in search of a perfect spot to create memories." In terms of what makes a destination budget friendly, things like exchange rates, cost of visa, cost of tourist attractions and the overall costs of day-to-day living are taken into account, as well as the ever-changing airfares. Check out the top ten list of budget-friendly destinations below. 10. Reykjavik, Iceland 9. Bogota, Colombia 8. Vientiane, Laos 7. Chicago, USA 6. Lyon, France 5. Okinawa, Japan 4. Budapest, Hungary 3. Madrid, Spain 2. Belfast, Northern Ireland 1. Krabi, Thailand Image credits: Shutterstock

International Travel

Five signs in your senior pet you shouldn’t ignore

Just like humans, pets can become susceptible to health complications as they age. Cats are considered senior at around 11 years, and many dogs are considered senior from about seven years old, depending on their breed. As your furry friends get older, it's important to look out for these five changes in your pet, because if caught early, addressing them promptly may significantly improve their well-being, lifespan and quality of life. Dramatic weight changes If your pet either loses or gains weight dramatically, it’s time to book an appointment at the vets. Significant weight changes can signal issues such as heart disease, diabetes, liver disease, or alterations in metabolism and muscle tone, which are sometimes associated with ageing. Increased thirst An increase in thirst, and in turn an increase in urination, could be the sign of several health conditions such as kidney disease or diabetes. Addressing these symptoms early can help manage the condition and drastically improve your pet's quality of life. Changes in appetite Several health problems in pets can manifest in a change of appetite, whether it's a decrease or increase in hunger. Changes in appetite might be due to dental issues, gastrointestinal problems, diabetes or more severe conditions like cancer. Signs of chronic pain Chronic pain can present in pets in many different ways, such as Repeated chewing, biting, or scratching at a specific area, altered activity levels, reluctance to move or jump, or poor response to medications. If your furry friend looks like they are struggling to move, or are slower when getting up and down, it's time to schedule a trip to the vet. Changes in demeanour As pets age, they can experience similar symptoms to humans, such as changes in vision, hearing and general confusion. Some pets can even experience dementia, with symptoms including anxiety, aimless wandering, decreased appetite, and notable shifts in behaviour. Although there is no cure, management is possible through medication, dietary adjustments, and lifestyle changes and available under veterinary guidance. Image credits: Shutterstock

Family & Pets

Pet cat lost in the outback ends in purr-fect reunion months later

A beloved pet cat who went missing in the South Australian outback while on a road trip with his owner has been miraculously returned to his family months later. In June, Murry Rantall was travelling from Warnambook Victoria to Darwin in a caravan when he made a pit stop on the Stuart Hwy so his Burmese cat Raj could use the litter box. Rantall went for a walk and came back assuming that his 14-year-old feline friend was still inside so he drove off. It wasn't until 200km later, when he went to check on Raj, that he realised the cat was missing. “I was just about bawling … I knew he was in trouble,” Rantall said. Rantall who had recently lost his wife said that Raj was the only loved one he had left at home. “We were sort of looking after each other more or less,” Rantall said. He turned back to search for Raj, and even had his daughter, Katrina drive from Victoria to South Australia to help find the cat, but they had no luck. The feline was lost but not fur-gotten as Rantall's children put up Facebook posts about Raj missing in the South Australian outback. Two months later, the outback cat-astrophe ended with the purr-fect homecoming when Raj was found in Port Augusta, about 50km from where he ran away. Raj was found in Milla Dey’s backyard on Thursday, August 8. “I just saw that he was there and covered in prickles. We got him some food and water and he spent probably 15 to 20 minutes just eating,” Dey said. He was taken to a local vet to scan his microchip, but the details were outdated. Locals managed to track down Rantall's family on social media after seeing the Facebook posts about Raj, and they were reunited over the weekend. Rantall said Raj had lost a lot of weight but was content to be back in his arms. “We’ll feed him up, he’ll be all right,” Rantall said. Port Augusta City Council animal control officer Kylie McKerlie said the reunion was thanks to the care and dedication of the local community. “It’s just a really good town and a really good feeling for everyone,” she said. Rantall also thanked everyone who helped saying, “it’s unbelievable, the help I’ve had.” Images: 7News

Family & Pets

Expert reveals why you shouldn’t use hotel hair dryers

An expert has shared why you should avoid using hair dryers that are provided in hotels. Many travellers rely on these handy devices that are often found in bathroom drawers in hotels, instead of packing your own hair dryer that can often take up valuable luggage space. However, trichologist Jacqui McIntosh, who focuses on diseases related to the scalp and hair, said travellers should avoid these appliances at all costs. According to the expert, there's a high chance there are bacteria and germs lurking inside the hair dryer that have been passed between hotel guests. "Using a hairdryer riddled with bacteria and germs does pose health risks and can be detrimental to your hair health," she told The Mirror. McIntosh says when the microorganisms inside a hairdryer make their way onto your hair and scalp, "they can spark infections and irritations, disrupting your hair follicles and slowing down healthy growth." Even without the worry of bacteria and germs, there's a chance of dust and mould lurking inside the appliance, which she says are "troublemakers for your scalp". "Neglected hair dryers are time bombs waiting to go off. Debris buildup inside the device spells overheating, increasing the risk of singeing your hair or scalp," she explained. McIntosh also clarified that, as pointed out in a 2009 study, hairdryers are one of the handful of items that are missed by hotel cleaning staff, so next time you’re staying in a hotel, probably best to bring your own hair dryer. Image credits: Shutterstock

Travel Trouble

Motive and cause of death revealed after six found dead in luxury hotel

Six people found dead in a luxury hotel room in central Bangkok are believed to have died due to poisoning, according to Thai police. Authorities shared photo of the teacups found in the room on the fifth floor of the hotel, revealing they found traces of cyanide in the cups. The bodies of two American and four Vietnamese nationals were found by hotel staff on Tuesday evening, after staff entered the room to inform them it was past check out time. The group, made up of three men and three women aged between 37 and 56, likely drank from tea and coffee cups laced with cyanide following a dispute linked to bad investments, Thai police said on Wednesday. Photos of the crime scene released by authorities show a lack of struggle and violence, instead showing bodies scattered around the room among plates of untouched food, and two thermos flasks and cups. Initial examinations revealed the presence of cyanide in six cups, according to police. “The mouths and nails on all the bodies turned purple, showing a lack of air could be a joint reason of the cause of the death,” forensic doctor Kornkiat Vongpaisarnsin, told a press conference at the Chulalongkorn University. “We presume they all died from cyanide which causes a lack of air in some organs,” he added. Authorities initially said they were searching for a seventh person who was part of the hotel booking, but on Wednesday they dismissed this line of inquiry, saying they believe one of the dead people poisoned the others with the deadly fast-acting chemical cyanide. “We are convinced that one of the six people found dead committed this crime,” said Noppasil Poonsawas, a deputy commander of Bangkok police. That person, police said, had ordered the food and tea to the room and “looked under stress” when staff arrived. After conducting interviews with hotel staff, Noppasin said one of the members of the group was alone in the room when the food arrived and was later joined by the other guests. He added that the incident was likely linked to a “personal matter” and not related to organised crime as interviews carried out with relatives of the dead indicated a dispute over debt. “One of the relatives said one of the deceased was an investment agent and all (the deceased) invested, but the business was not going as expected. They made an appointment to discuss the matter in Thailand,” Noppasin said. Police believe that the woman who poisoned the group did so after she accrued huge debts related to an investment in a hospital in Japan, according to police sources cited by Vietnamese media. She had allegedly convinced a married couple and two other victims among the dead to pour funds into the project, but they had reportedly lost roughly $280,000 AUD as a result. Tran Dinh Dung, the father of one of the victims, said his 37-year-old son was due to return to Vietnam last Sunday. “I kept calling him but couldn’t get through so I was very worried, but I didn’t expect him to die in Thailand,” Dung said in an interview with Vietnam’s Thanh Nien newspaper. “Phu’s mother has fainted countless times, she could not bear this shock,” he said. Image credits: AFP/Anusak Laowilas/NurPhoto/Shutterstock Editorial

Legal

Six people found dead in luxury hotel

A disturbing theory has emerged after six people were found dead in a luxury hotel room in central Bangkok. According to Bangkok’s Metropolitan Police commissioner Thiti Saengsawang, hotel staff at the Grand Hyatt Erawan discovered the bodies of six people in a fifth-floor room after they missed check out time by more than 24 hours. After concluding that the incident did not appear to be a robbery and none of the bodies showed any signs of physical violence, Thai Police are exploring the possibility that the people were poisoned. Police shared that they "needed to find out the motives", and that the deaths were the result of a "killing", not a suicide. Authorities conformed they are investigating the potential poisoning after Thiti said cups with traces of a white powder were located in the room, along with untouched food that had been ordered earlier. As police continue their investigation into the shocking deaths, they are currently searching for a seventh person who was part of the hotel booking and is now a possible suspect. Two of the dead were US citizens of Vietnamese background, while the other four were Vietnamese nationals. Thiti said police believe one member of the group had tried to reach the door to escape but fell and died before they could get there. The Thai government issued a statement after the killings, with Thai Prime Minister Srettha Thavisin saying, "There were no signs of a struggle," adding, "We need to conduct an autopsy." He also "ordered all agencies to urgently take action to avoid impact on tourism,” given that the luxury hotel is situated in a popular tourist area. Image credits: BBC / Royal Thai Police

Travel Trouble

The most LGBTQ+ friendly travel destinations

As people in the LGBTQ+ community continue to face discrimination, some countries are more open and friendly to queer people. For queer travellers, there are a lot of factors to weigh up when deciding on an international travel destination, with safety always at the forefront. Luckily, <a href="https://news.booking.com/from-planning-to-personas-bookingcom-research-reveals-how-lgbtq-travelers-are-taking-control-of-their-trips/">Booking.com</a> has revealed its latest LGBTQ+ travel research, which includes the destinations that are openly accepting of gay couples, and also the places that are unsafe for queer people to be themselves. More than half (53 per cent) of Australian LGBTQ+ travellers have experienced discrimination when travelling, rising to 62 per cent for travellers across Asia-Pacific. One in four travellers say they've cancelled a trip in the past year if they've seen a destination be unsupportive of its LGBTQ+ residents and feel their safety could be in jeopardy. It’s not all bad news for queer travellers, as the travel site also compiled a top ten list of LGBTQ+ friendly destinations. Check out the list below. 10. Stockholm, Sweden 9. São Paulo, Brazil 8. Melbourne, Australia 7. Montreal, Canada 6. New Orleans, Louisiana, USA 5. Munich, Germany 4. Chamonix, France 3. Bologna, Italy 2. Bogota, Colombia 1. Amsterdam, The Netherlands Image credits: Shutterstock

International Travel

Common mistakes pet owners make

While most pet owners have the best of intentions, sometimes not everyone is aware of the mistakes they are making or the things they could be doing better. Here’s a list of common mistakes pet owners make. How many are you guilty of? Lack of exercise While each breed and species is different in reference to their specific exercise needs, one thing stays the same: every animal requires daily exercise. When working out what is the correct amount for your animal, you need to look at their age, species and breed. And before you go thinking of daily exercise at a chore, remember this: exercise should be fun! It can include play time, walks, jogs, runs, agility training and more. Always consult with your local vet if you want to know the specific exercise guidelines for your pet. No behavioural training When bringing a new animal into your home and family, adequate training is so important. Does your animal know how to take commands? It’s important to be able to teach your pet things and that they respect you. Remember the saying: You can’t teach an old dog new tricks? Well, that’s right. Investing the time to go through behavioural training from the start will help save you time and frustration in the long run. Your pet is bored often Just like humans, pets too get bored. Playing games with your furry friend – such as teaching them tricks or providing them with the toys and space to do interesting things – will do wonders in ensuring their mind is constantly developed. If your pet is stimulated, it should stop them from destroying the house, and your things, when you’re out. Poorly looked after teeth A common mistake a lot of pet owners make, is not brushing often enough – or at all – their pet’s teeth. After all, dental hygiene is one of the most important health issues animals face. The good news is this is avoidable by regularly brushing your pet’s teeth and checking on their oral hygiene. Anything out of the ordinary may be an indication of infection, but when caught early, can be more easily treated. So ensure you book in regular visits at the vet to check your furry friend’s mouth too. Not enough trips to the vet Just as it is important for humans to go to the dentist and doctor for check-ups and shots regularly, visiting the vet and keeping up with a vaccination schedule is equally as important. If not more so, as pets cannot tell you when something is wrong. Booking into to see the vet every so often will ensure your pet is healthy and blossoming for years to come. Image credits: Shutterstock

Family & Pets

"Expectation vs Reality": Woman's reaction to hotel scam

A woman was left outraged after forking out on a hotel room with a gorgeous sea view, only to find out she had fallen for a scam. Influencer Clarisa Murgia paid an obscene amount of money for the room with a view, which was advertised as part of a holiday of a lifetime across Europe. Expecting blue seas, sailing boats and a view of the mountain range, the influencer was utterly disappointed when she found out that the breathtaking views was nothing but a poster attached to the wall of the building outside her window. She shared footage of the "view" on TikTok, with the caption "Expectation vs Reality" and from one angle the poster looked just like the real thing. But as she pans to the another side, the massive poster emerges attached to a crumbling white wall, with her actual view being rows of barred white windows and a dingy alley. "Someone rented a B&B with a sea view. I feel scammed, guys," the influencer added. "No one has ever deceived me like this before, hahaha." The video racked up over 2.5million views, with many joking about her unfortunate situation. "Not even my ex lied that much," one joked. "My luck in life is summarised in this video," another added. "That's why I always look at the location so I don't fail," a third wrote. Images: TikTok

Travel Trouble

“Never seen anything like it”: Man runs into inferno to save pet dogs

A Perth man has faced danger head on after running back into his burning house to save his pet dogs. He and his mum escaped from the fire at their Winthrop home about 5.30pm on Tuesday. When they realised their two beloved dogs were still inside, the man ran back towards danger and emerged not long after with a dog in each arm. The fire started in the garage and spread throughout the whole house within minutes. “I’ve never seen anything like it before, it went up so quickly,” Winthrop resident Phoebe told 7NEWS. “Everybody was very sombre because it was very sad.” Now, the family has lost a lifetime of memories on top of an accident the mother faced just four months ago after she was run over by a car. “She’s a really lovely lady and she just came out of hospital,” neighbour Grace said. “She just wanted to come back, relax in her house and start her life again and then this happened.” Firefighters had managed to stop the fire from spreading to neighbouring homes, although the cause is yet to be determined. “Due to the ferocity of the fire the houses on either side were at risk so the firefighters did a fantastic job to contain it,” fire investigator Stuart Parks said. Image: 7NEWS

Family & Pets

10 tips for a better night’s sleep in a hotel room

From noisy neighbours to unbearable bedding, a good night’s sleep in a hotel room can be hard to come by. Here are 10 tips to help you get decent shut eye. 1. Book a room midway down a hallway This is generally the quietest part of the floor, way from ice and wending machines, laundry facilities, exits, closets and any other places where sudden noises might occur. 2. Try to avoid rooms facing a pool While the view is something to admire, pools can also be the sight of noise generating late-night gathering and any sounds generally echo loudly off the water. 3. Inquire at the front desk about pillow options If the wrong pillow gives you back or neck pain have a chat to the front desk when checking in. Most hotels stock pillows of varying firmness, and can offer a better fit. 4. Pack earplugs and eyeshades When you’re struggling to get to sleep the tiniest noise or ray of light can end up being a huge distraction. Nip this in the bud by packing earplugs and eyeshades. 5. Turn your mobile phone off Mobile notifications can be a huge distraction (particularly when they’re coming from friends and family in different time zones). Turn your phone off, and enjoy the bliss. 6. Make use of your ‘do not disturb’ sign If you’re planning to sleep in make sure you put your ‘do not disturb’ sign on the outside doorknob, otherwise you might get a rude awakening from a housekeeper. 7. Report any noises immediately Sometimes a quick pound of the wall will quiet down a noisy neighbour, but this doesn’t always work. If the people in the room next to you won’t keep quiet, make sure you let the front desk know and they can take the necessary actions. 8. Adjust the room temperature Most people sleep better in a cooler room, so make sure you adjust the temperature to whatever is the best fit for you to get sleep. Even just opening the window a tiny little crack can make a big difference in terms of your overall comfort levels. 9. Ask the front desk about blackout shades Particularly if you’re staying in a city that’s full of lights, noises and distractions, blackout shades can provide you with a level of peace and comfort that will help you sleep. 10. Consider bringing your own sheets Particularly if you’ve got skin sensitives, it’s generally a good idea to bring your own sheets (if you’ve got enough space). The familiar scent and feel will really help you sleep. Image credits: Shutterstock

Travel Tips

The hilarious winners of the Comedy Pet Photography Awards

The finalists of the annual Comedy Pet Photography Awards have been announced, with the winnings photographs showcasing a hilarious selection of animals in unusual predicaments. The competition runs each year and is open to photographers of all level of skill and ability, giving pet owners the chance to share the personalities of their furry friends. According to the website for the competition, the annual contest is designed to "promote positive awareness of animal welfare issues and celebrate the incredible and valuable contribution that pets can and do have on our lives.” "Behind the funny images and videos of the competition, there is a very serious and fundamental message to help, respect and care for our animals in the most humane way possible. And every year as our competition gets a little bigger, the message is getting a little louder and we can help more animals." This year's finalists come from all over the world, and show pets buried in snow, captured in mid-air, caught in the middle of cheeky destructions, and even a horse with no head. Fans can <a href="https://www.comedypetphoto.com/peoples-choice-award/vote-peoples-choice-award.php" target="_blank" rel="noopener">vote</a> for their favourite picture, with the ultimate fan favourite winner taking home a cash prize. Image credits: Comedy Pet Photography Awards

Family & Pets

The truth about hotel bathrobes

When the time comes to check out of a hotel, it is hard to resist the urge to search the room for any freebie items that can we can slip into our suitcase. Robes and slippers are the hotel items that cause the most confusion among guests about whether they can take them home without any consequence. <a href="https://www.escape.com.au/travel-advice/to-steal-or-not-to-steal-what-you-can-and-cant-take-from-hotel-rooms/news-story/7fa7f374957edf51512c0c5dc62f4ed2" target="_blank" rel="noopener">Escape</a> has revealed that robes are off limits for most hotels and that guests will also be hit with an extra charge if one goes missing. Hotel bathrobes are laundered and then reused for the next guest. However, most hotels do not mind if slippers are taken by guests because they will not be used again. “Slippers won’t be used again,” explained Hotels.com marketing manager David Spasovic. “So you may as well stash them away for you to use on your next flight – they’re ideal for wearing on a long haul. Hold back on the robe though.” There are plenty other items that are up for the taking at hotel rooms, but it is important to make sure you don’t get too carried away. “The general rule of thumb is that if it can't be reused then it can be taken,” said David. “Miniature toiletries, shower caps, combs, disposable razors and toothbrushes. These are all goodies that can be swiped.” Pier One Sydney Harbour Hotel’s general manager, Kim Mahaffy said, “We expect guests to either use or to take consumable items, including soap. But preferably not two dozen from the housekeeping cart!” As a general guide, pillows, towels, robes, bed sheets and electrical items cannot be taken from hotels. But slippers, soap, shampoo and conditioner, tea and coffee and pens, are up for grabs. Image credits: Getty Images

Travel Tips

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