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‘Not available in your region’: what is a VPN and how can I use one safely?

<div class="theconversation-article-body"> “This video is not available in your location”. It’s a message familiar to many people trying to watch global content online. But beneath this frustration lies a deeper question – how do we navigate digital borders safely and ethically? As our digital lives expand, so too does our desire for access. Maybe you want to see the latest streaming shows before they arrive in your country. Maybe you’re a sports fan wanting to watch live broadcasts of international events. Or perhaps you need to log into your company’s secure intranet while at home or overseas. Enter the virtual private network (VPN) – a technology that’s become as essential as antivirus software for many. With many commercial and free VPN providers on the market, interest in these services <a href="https://www.comparitech.com/vpn/vpn-statistics/">has grown in recent years</a>. <h2>How does a VPN work?</h2> A <a href="https://computingaustralia.com.au/5-minute-helpdesk-what-is-a-vpn-and-why-should-i-use-one/">VPN</a> is like a secure tunnel between your device and the internet. When you use a VPN, your <a href="https://www.esafety.gov.au/key-topics/online-tools-and-features/encryption">internal traffic is scrambled into unreadable data</a> and routed through a remote server, which also masks your real IP address. Think of it like this: instead of sending a postcard with your return address, you send it in an envelope to a trusted friend overseas who mails it on your behalf. To anyone looking at the envelope, it looks like the message came from your friend and not you. This technique shields your identity, protects your data from snoopers, and tricks websites into thinking you are browsing from another location. While often marketed as <a href="https://www.le-vpn.com/australia-cyber-privacy-vpn/">tools for online privacy</a>, VPNs have grown popular for another reason: access. Many people use VPNs to access geo-blocked content, secure their internet activity, work remotely – <a href="https://www.cyber.gov.au/protect-yourself/staying-secure-online/security-tips-remote-working">especially when handling sensitive data</a> – and protect against online tracking and targeted advertising. <h2>VPNs are legal, if a bit grey</h2> VPN services are offered by dozens of providers globally. Companies such as NordVPN, ProtonVPN, ExpressVPN and Surfshark offer paid subscriptions with strong security guarantees. Free VPNs also exist but come with caveats (more on this in a moment). In <a href="https://us.norton.com/blog/privacy/are-vpns-legal">most countries</a>, including <a href="https://www.cyber.gov.au/protect-yourself/staying-secure-online/connecting-to-public-wi-fi">Australia</a>, using a VPN is completely legal. However, what makes it murky is what one might use it for. While using a VPN is legal, engaging in illegal activities while using one remains prohibited. Streaming services like Netflix or Disney+ license content by region. Using a VPN to access a foreign catalogue may violate their terms of service and potentially be grounds for account suspension. Australian law does not criminalise accessing geo-blocked content via VPN, but the copyright act does prohibit circumventing “technological protection measures” in certain cases. The grey area lies in enforcement. Technically, copyright law does ban getting around certain protections. However, the <a href="https://www.copyright.org.au/browse/book/ACC-Geoblocking%2C-VPNs-%26-Copyright-INFO127">latest advice does not mention</a> any cases where regular users have been taken to court for this kind of behaviour. So far, enforcement has mostly targeted websites and platforms that host or enable large-scale copyright infringement; not everyday viewers who want to watch a show a bit early. <h2>Beware of ‘free’ VPNs</h2> Not all VPNs are created equal. While premium services invest in strong encryption and privacy protections, free VPNs often make money by collecting user data – <a href="https://www.choice.com.au/electronics-and-technology/internet/connecting-to-the-internet/buying-guides/vpn-services">the very thing you may be trying to avoid</a>. Risks of unsafe VPNs include data leaks, injection of ads or trackers into your browsing, and malware and spyware, <a href="https://www.abc.net.au/news/2017-01-25/viruses-spyware-found-in-alarming-number-of-android-vpn-apps/8210796">especially in free mobile apps</a> that claim to provide a VPN service. Using a poorly designed or dishonest VPN is like hiring a bodyguard who sells your location. It might give the impression of safety, but you may actually be more vulnerable than before. <h2>Okay, so how do I choose a VPN?</h2> With so many VPNs available, both free and paid, it can be hard to know which one to trust. If you are considering a VPN, here are five things to look for. <a href="https://www.expressvpn.com/what-is-vpn/policy-towards-logs">No-log policy</a>. A trustworthy VPN should have a strict no-log policy, meaning it does not store any records of your internet activity, connection time or IP address. This ensures even if the VPN provider is hacked, subpoenaed or pressured by a government, they have nothing to hand over. Strong encryption standards. Encryption is what makes your data unreadable to anyone snooping on your connection, such as hackers on public WiFi or your internet provider. A somewhat technical thing to look out for is <a href="https://www.kiteworks.com/risk-compliance-glossary/aes-256-encryption/">AES 256-bit encryption</a> – it’s extremely secure and is used by banks and governments. Independent audits. Reliable VPN services <a href="https://vpncentral.com/nordvpn-reaffirms-no-log-claims-with-fifth-deloitte-audit/">voluntarily undergo third-party audits</a> to verify their privacy claims and the security of their infrastructure. Kill switch. A kill switch is a critical safety feature that automatically blocks internet traffic if the VPN connection drops. This prevents your real IP address and data from being exposed, even momentarily. Jurisdiction. VPNs are subject to the laws of the country they are based in. The countries in the <a href="https://cyberinsider.com/5-eyes-9-eyes-14-eyes/">Five Eyes intelligence alliance</a> (Australia, Canada, United Kingdom, United States and New Zealand) may legally compel providers to hand over user data. If a VPN service has a strict no-log policy and does not collect information about what you do online, then even under legal pressure, there is nothing to hand over. So, you are safe. In an era of growing surveillance, cybercrime and corporate data collection, VPNs are essential tools for reclaiming your online privacy and data. But like any tool, the effectiveness (and ethics) of VPNs depend on how you use them. Next time you fire up your VPN, ask yourself – am I just dodging a digital border, or actively protecting my online freedom?<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/256559/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> By <a href="https://theconversation.com/profiles/meena-jha-542776">Meena Jha</a>, Head Technology and Pedagogy Cluster CML-NET, <a href="https://theconversation.com/institutions/cquniversity-australia-2140">CQUniversity Australia</a> This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/not-available-in-your-region-what-is-a-vpn-and-how-can-i-use-one-safely-256559">original article</a>. </div>

Technology

Most of us will leave behind a large ‘digital legacy’ when we die. Here’s how to plan what happens to it

<div class="theconversation-article-body"> Imagine you are planning the funeral music for a loved one who has died. You can’t remember their favourite song, so you try to login to their Spotify account. Then you realise the account login is inaccessible, and with it has gone their personal history of Spotify playlists, annual “wrapped” analytics, and liked songs curated to reflect their taste, memories, and identity. We tend to think about inheritance in physical terms: money, property, personal belongings. But the vast volume of digital stuff we accumulate in life and leave behind in death is now just as important – and this “<a href="https://digitallegacyassociation.org">digital legacy</a>” is probably more meaningful. Digital legacies are increasingly complex and evolving. They include now-familiar items such as social media and banking accounts, along with our stored photos, videos and messages. But they also encompass virtual currencies, behavioural tracking data, and even AI-generated avatars. This digital data is not only fundamental to our online identities in life, but to our inheritance in death. So how can we properly plan for what happens to it? <h2>A window into our lives</h2> Digital legacy is commonly classified into two categories: <a href="https://www.esafety.gov.au/key-topics/digital-wellbeing/what-happens-to-your-digital-accounts-after-you-die">digital assets and digital presence</a>. Digital assets include items with economic value. For example, domain names, financial accounts, monetised social media, online businesses, virtual currencies, digital goods, and personal digital IP. Access to these is spread across platforms, hidden behind passwords or restricted by privacy laws. Digital presence includes content with no monetary value. However, it may have great personal significance. For example, our photos and videos, social media profiles, email or chat threads, and other content archived in cloud or platform services. There is also data that might not seem like content. It may not even seem to belong to us. This includes analytics data such as health and wellness app tracking data. It also includes behavioural data such as location, search or viewing history collected from platforms such as Google, Netflix and Spotify. This data reveals patterns in our preferences, passions, and daily life that can hold intimate meaning. For example, knowing the music a loved one listened to on the day they died. Digital remains now also include scheduled <a href="https://go-paige.com/memories/">posthumous messages</a> or <a href="https://www.hereafter.ai">AI-generated avatars</a>. All of this raises both practical and ethical questions about identity, privacy, and corporate power over our digital afterlives. Who has the right to access, delete, or transform this data? <h2>Planning for your digital remains</h2> Just as we prepare wills for physical possessions, we need to plan for our digital remains. Without clear instructions, important digital data may be lost and inaccessible to our loved ones. In 2017, I helped develop key recommendations for <a href="https://accan.org.au/files/Grants/Death%20and%20the%20Internet_2017-web.pdf">planning your digital legacy</a>. These include: <ul> <li>creating an inventory of accounts and assets, recording usernames and login information, and if possible, downloading personal content for local storage</li> <li>specifying preferences in writing, noting wishes about what content should be preserved, deleted, or shared – and with whom</li> <li>using password managers to securely store and share access to information and legacy preferences</li> <li>designating a <a href="https://www.tonkinlaw.com/resources/digital-estate-planning-victoria-safeguarding-online-assets/">digital executor</a> who has legal authority to carry out your digital legacy wishes and preferences, ideally with legal advice</li> <li>using legacy features on available platforms, such as <a href="https://www.facebook.com/help/1070665206293088">Facebook’s Legacy Contact</a>, <a href="https://support.google.com/accounts/answer/3036546?hl=en">Google’s Inactive Account Manager</a>, or <a href="https://digital-legacy.apple.com">Apple’s Digital Legacy</a>.</li> </ul> <h2>What if your loved one left no plan?</h2> These steps may sound uncontroversial. But digital wills remain uncommon. And without them, managing someone’s digital legacy can be fraught with legal and technical barriers. Platform terms of service and privacy rules often prevent access by anyone other than the account holder. They can also require official documentation such as a death certificate before granting limited access to download or close an account. In such instances, gaining access will probably only be possible through imperfect workarounds, such as searching online for traces of someone’s digital life, attempting to use account recovery tools, or scouring personal documents for login information. <figure><iframe src="https://www.youtube.com/embed/WmQH27MNLz8?wmode=transparent&start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <h2>The need for better standards</h2> Current platform policies have clear limitations for handling digital legacies. For example, policies are inconsistent. They are also typically limited to memorialising or deleting accounts. With no unified framework, service providers often prioritise data privacy over family access. Current tools prioritise visible content such as profiles or posts. However, they exclude less visible yet equally valuable (and often more meaningful) behavioural data such as listening habits. Problems can also arise when data is removed from its original platform. For example, photos from Facebook can lose their social and relational meaning without their associated comment threads, reactions, or interactivity. Meanwhile, emerging uses of posthumous data, especially AI-generated avatars, raise urgent issues about digital personhood, ownership, and possible harms. These “digital remains” may be stored indefinitely on commercial servers without standard protocols for curation or user rights. The result is a growing tension between personal ownership and corporate control. This makes digital legacy not only a matter of individual concern but one of digital governance. <a href="https://www.archivists.org.au/community/representation/standards-australias-committee-it-21-records-management-and-archives">Standards Australia</a> and the <a href="https://dcj.nsw.gov.au/news-and-media/media-releases-archive/2022/reform-to-allow-data-access-after-death.html">New South Wales Law Reform Commission</a> have recognised this. Both organisations are seeking <a href="https://lawreform.nsw.gov.au/documents/Current-projects/Digital%20assets/Preliminary%20submissions/PDI10.pdf">consultation</a> to develop frameworks that address inconsistencies in platform standards and user access. Managing our digital legacies demands more than practical foresight. It compels critical reflection on the infrastructures and values that shape our online afterlives.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/257121/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> By <a href="https://theconversation.com/profiles/bjorn-nansen-102356">Bjorn Nansen</a>, Associate Professor, School of Computing and Information Systems, <a href="https://theconversation.com/institutions/the-university-of-melbourne-722">The University of Melbourne</a> This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/most-of-us-will-leave-behind-a-large-digital-legacy-when-we-die-heres-how-to-plan-what-happens-to-it-257121">original article</a>. Image: Pexels / Mart Production </div>

Is it OK to leave device chargers plugged in all the time?

<div class="theconversation-article-body"> How many chargers do you own? We’re surrounded by rechargeable electronic devices – mobile phones, laptops, smart watches, headphones, e-bikes and more. You might have a phone charger plugged in next to your bed without ever bothering to switch it off at the wall or unplugging it when not in use. The same might go for a laptop charger by your desk. But is that risky to do? And are there hidden costs associated with leaving chargers plugged in all the time? <h2>What’s inside a charger?</h2> Naturally, not all chargers are the same. Depending on the application and power requirement, their internal structure can range from very simple to complex. However, a typical charger takes in the AC (alternating current) from the wall plug and converts it to a low-voltage DC (direct current) suitable for your device’s battery. To understand the difference between DC and AC, consider the flow of electrons in a wire. In a DC circuit, electrons move in one direction and keep rotating in the circuit. In an AC circuit, electrons doesn’t circulate and only move back and forth. The reason for why we use both types of current goes a long way back, to the time when inventors Thomas Edison and Nicola Tesla battled over which type <a href="https://www.history.com/articles/what-was-the-war-of-the-currents">would become the default standard</a>. Today, we are <a href="https://www.energy.gov/articles/war-currents-ac-vs-dc-power">still stuck between both</a>. Electricity is traditionally generated in AC form, but modern appliances and batteries require the DC form. This is why almost every electrical appliance comes with an AC–DC converter. To do the conversion from AC to DC, a typical charger needs several electrical components such as a transformer, a circuit for doing the actual conversion, filtering elements to enhance the quality of output DC voltage, and control circuitry for regulation and protection. <h2>Chargers consume power even when not charging</h2> “Vampire power” is real. If you leave it plugged in, a charger will continuously draw a small amount of power. Part of this power is used to keep the control and protection circuits running while the rest is lost as heat. When we look at an individual small charger, the vampire power – also known as standby power – is negligible. However, if you add up all the chargers in your home for various devices, over time the wasted energy can be significant. Standby power is not exclusive to chargers, either; other electronic devices such as TVs draw a little bit of standby power, too. Depending on how many things you leave plugged in, over the course of the year it could amount to several kilowatt hours. That said, modern chargers are designed to minimise standby power consumption. These chargers come with smart power management components that keep them in sleep mode until an external device attempts to draw power. <h2>There are other risks, too</h2> Chargers wear out over time when electricity flows through them, particularly when the electricity grid voltage temporarily rises above its rated value. The electricity grid is a chaotic environment and various voltage rise events happen from time to time. Leaving your chargers exposed to these events will shorten their life. This premature ageing shouldn’t be alarming for modern devices, thanks to their improved design and control. But it is particularly concerning for cheap, uncertified chargers. These often lack appropriate levels of protection and can be a fire hazard. <h2>How should I treat my chargers?</h2> Although modern chargers are generally very safe and should be drawing minimal standby power, consider unplugging them anyway – if convenient. If a charger gets warmer than usual, makes noise, or is damaged in any way, it is time for a replacement. And it definitely shouldn’t be left plugged in.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/255016/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> By <a href="https://theconversation.com/profiles/glen-farivar-2373201">Glen Farivar</a>, Lecturer in Power Electronics, <a href="https://theconversation.com/institutions/the-university-of-melbourne-722">The University of Melbourne</a> This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/is-it-ok-to-leave-device-chargers-plugged-in-all-the-time-an-expert-explains-255016">original article</a>. Image: <a class="source" style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif; text-align: center;" href="https://unsplash.com/photos/white-and-black-power-strip-YrdSQ_1gYRE">Kit/Unsplash</a> </div>

Technology

A century after its discovery, scientists capture first confirmed footage of a colossal squid in the deep

<div class="theconversation-article-body">The colossal squid was first described in 1925 based on specimens from the stomach of a commercially hunted sperm whale. A century later, an international voyage captured the first confirmed video of this species in its natural habitat – a 30-centimetre juvenile, at a depth of 600 metres near the South Sandwich Islands. Colossal squid can grow up to seven metres and weigh as much as 500 kilograms, making them the heaviest invertebrate on the planet. But little is known about their life cycle. <figure><iframe src="https://www.youtube.com/embed/lzPoG9H8Hlo?wmode=transparent&start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe><figcaption>The first sighting of a juvenile colossal squid in its natural environment. Credit: Schmidt Ocean Institute.</figcaption></figure> The footage of a young colossal squid in the water column was a serendipitous sighting, as many deep-sea squid observations are. It was seen during the live “divestream” feed of a remotely operated vehicle during the <a href="https://2022annualreport.schmidtocean.org/">Schmidt Ocean Institute</a> and <a href="https://oceancensus.org/">Ocean Census</a> partner expedition searching for new deep-sea species and habitats in the far south Atlantic, mostly focusing on the seafloor. Those tuned into the stream had the remarkable experience of seeing a live colossal squid in its deep-sea home, although its identity was not confirmed until the high-definition footage could be reviewed later. Predators such as whales and seabirds are still one of our best sources of information about the colossal squid (Mesonychoteuthis hamiltoni) because they are much better at finding it than we are. This partially explains why we have only just filmed this species in its natural habitat. Not only do these animals live in an enormous, dark and three-dimensional environment, they are also probably actively avoiding us. Most of our deep-sea exploration equipment is large, noisy and uses bright lights if we are trying to film animals. But the colossal squid can detect and avoid diving sperm whales, which probably produce a strong light signal as they swim down and disturb bioluminescent animals. The squid best able to avoid such predators have been passing on their genes for millions of years. This leaves us with a current population of visually acute, likely light-avoiding animals, well capable of detecting a light signal from many metres away. <h2>Delicate beauty of deep-sea animals</h2> The colossal squid is part of the “glass” squid family (Cranchiidae). Three known glass squid species are found in the Antarctic ocean, but it can be difficult to distinguish them on camera. Researchers from the organisation Kolossal, aiming to film the colossal squid, observed a similarly sized glass squid during their fourth Antarctic mission in 2023. But since the characteristic features needed to identify a colossal squid – hooks on the ends of the two long tentacles and in the middle of each of the eight shorter arms – weren’t clearly visible, its exact identity remains unconfirmed. In the Schmidt Ocean Institute footage, the mid-arm hooks are visible. And for this young individual, the resemblance to other glass squids is also clear. With age and size, colossal squid likely lose their transparent appearance and become much more of an anomaly within the family. While many will be amused by the idea of a “small colossal” squid, this footage showcases a beauty shared by many deep-sea animals, in contrast to the monster hype and “stuff of nightmares” click-bait titles we see all too often. This colossal squid looks like a delicate glass sculpture, with fins of such fine musculature they are barely visible. It has shining iridescent eyes and graceful arms fanned out from the head. At full size, the colossal squid may be a formidable predator, with its stout arms and array of sharp hooks, able to tackle two-metre-long toothfish. But in our first confirmed view of it at home in the deep sea, we can marvel at the elegance of this animal, thriving in an environment where humans require so much technology even to visit remotely. <h2>Stranger than science fiction</h2> Until recently, few people were able to take part in deep-sea exploration. But now, anyone with an internet connection can be “in the room” while we explore these habitats and observe animals for the first time. It’s hard to overstate the importance of the deep sea. It holds hundreds of thousands of undiscovered species, it is probably where life on Earth started, and it makes up 95% of the available living space on our planet. It has animals more splendid and strange than our most creative science fiction imaginings. This includes squids that start life looking like small light bulbs and then grow into true giants; colonies of individuals living together with each contributing to the group’s success; animals where males (often parasitic) are orders of magnitude smaller than females. This first confirmed sighting of a colossal squid inspires and reminds us how much we have left to learn. <hr /> The expedition that captured the footage of the colossal squid was a collaboration between the Schmidt Ocean Institute, the Nippon Foundation-NEKTON Ocean Census, and GoSouth (a joint project between the University of Plymouth, GEOMAR Helmholtz Centre for Ocean Research and the British Antarctic Survey).<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/254584/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <hr /> By <a href="https://theconversation.com/profiles/kat-bolstad-646280">Kat Bolstad</a>, Associate Professor of Environmental Science, <a href="https://theconversation.com/institutions/auckland-university-of-technology-1137">Auckland University of Technology</a> This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/a-century-after-its-discovery-scientists-capture-first-confirmed-footage-of-a-colossal-squid-in-the-deep-254584">original article</a>. Image: Schmidt Ocean Institute </div>

Technology

Does technology cause ‘digital dementia’ in older people?

<div class="theconversation-article-body"> In the 21st century, digital technology has changed many aspects of our lives. Generative artificial intelligence (AI) is the latest newcomer, with chatbots and other AI tools changing <a href="https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2023.1181712/full">how we learn</a> and creating considerable <a href="https://royalsocietypublishing.org/doi/10.1098/rsos.240197">philosophical and legal challenges</a> regarding what it means to “outsource thinking”. But the emergence of technology that changes the way we live is not a new issue. The change from analogue to digital technology began around the 1960s and this “<a href="https://www.sciencedirect.com/topics/psychology/digital-revolution#:%7E:text=Explained%20by%20the%20online%20encyclopedia,and%20proliferation%20of%20digital%20computers">digital revolution</a>” is what brought us the internet. An entire generation of people who lived and worked through this evolution are now entering their early 80s. So what can we learn from them about the impact of technology on the ageing brain? A comprehensive <a href="https://doi.org/10.1038/s41562-025-02159-9">new study</a> from researchers at the University of Texas and Baylor University in the United States provides important answers. <figure class="align-right zoomable"><a href="https://images.theconversation.com/files/661531/original/file-20250414-62-3gqh9i.jpg?ixlib=rb-4.1.0&q=45&auto=format&w=1000&fit=clip"><img src="https://images.theconversation.com/files/661531/original/file-20250414-62-3gqh9i.jpg?ixlib=rb-4.1.0&q=45&auto=format&w=237&fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/661531/original/file-20250414-62-3gqh9i.jpg?ixlib=rb-4.1.0&q=45&auto=format&w=600&h=818&fit=crop&dpr=1 600w, https://images.theconversation.com/files/661531/original/file-20250414-62-3gqh9i.jpg?ixlib=rb-4.1.0&q=30&auto=format&w=600&h=818&fit=crop&dpr=2 1200w, https://images.theconversation.com/files/661531/original/file-20250414-62-3gqh9i.jpg?ixlib=rb-4.1.0&q=15&auto=format&w=600&h=818&fit=crop&dpr=3 1800w, https://images.theconversation.com/files/661531/original/file-20250414-62-3gqh9i.jpg?ixlib=rb-4.1.0&q=45&auto=format&w=754&h=1028&fit=crop&dpr=1 754w, https://images.theconversation.com/files/661531/original/file-20250414-62-3gqh9i.jpg?ixlib=rb-4.1.0&q=30&auto=format&w=754&h=1028&fit=crop&dpr=2 1508w, https://images.theconversation.com/files/661531/original/file-20250414-62-3gqh9i.jpg?ixlib=rb-4.1.0&q=15&auto=format&w=754&h=1028&fit=crop&dpr=3 2262w" alt="A man wearing a suit speaking into a microphone." /></a><figcaption>Manfred Spitzer first introduced the ‘digital dementia’ hypothesis in 2012. <a class="source" href="https://commons.wikimedia.org/wiki/File:MJK62574_Marc_Reichwein_und_Manfred_Spitzer_(Frankfurter_Buchmesse_2018)-A.jpg">Marc Reichwein/Wikipedia</a></figcaption></figure> Published today in Nature Human Behaviour, it found no supporting evidence for the “digital dementia” hypothesis. In fact, it found the use of computers, smartphones and the internet among people over 50 might actually be associated with lower rates of cognitive decline. <h2>What is ‘digital dementia’?</h2> Much has been written about the potential <a href="https://www.cambridge.org/core/journals/memory-mind-and-media/article/media-technology-and-the-sins-of-memory/4F169E671DFA95639E971B43B5E4D57A">negative impact from technology on the human brain</a>. According to the <a href="https://www.imrpress.com/journal/jin/21/1/10.31083/j.jin2101028">“digital dementia” hypothesis</a> introduced by German neuroscientist and psychiatrist <a href="https://www.amazon.com.au/dp/3426276038?ref_=mr_referred_us_au_au">Manfred Spitzer</a> in 2012, increased use of digital devices has resulted in an over-reliance on technology. In turn, this has weakened our overall cognitive ability. Three areas of concern regarding the use of technology have previously been noted: <ol> <li> An increase in <a href="https://www.frontiersin.org/journals/education/articles/10.3389/feduc.2021.600687/full">passive screen time</a>. This refers to technology use which does not require significant thought or participation, such as watching TV or scrolling social media. </li> <li> <a href="https://journals.sagepub.com/doi/full/10.1177/17470218211008060">Offloading cognitive abilities</a> to technology, such as no longer memorising phone numbers because they are kept in our contact list. </li> <li> Increased <a href="https://www.nature.com/articles/s41598-023-36256-4">susceptibility to distraction</a>. </li> </ol> <h2>Why is this new study important?</h2> We know technology can impact how our brain <a href="https://onlinelibrary.wiley.com/doi/full/10.1002/hbm.24286?casa_token=982zQ5d6qNoAAAAA%3ALwtDMOIwyaXWJVj-NuiT9_JVhXbWtytWOu5saKJE9xsbPzlisGxdE7-gLnWcvQthoHQvXZX_NbINyE8">develops</a>. But the effect of technology on how our brain ages is less understood. This new study by <a href="https://psychology.org.au/psychology/about-psychology/types-of-psychologists/clinical-neuropsychologists">neuropsychologists</a> Jared Benge and Michael Scullin is important because it examines the impact of technology on older people who have experienced significant changes in the way they use technology across their life. The new study performed what is known as a <a href="https://training.cochrane.org/handbook/current/chapter-10">meta-analysis</a> where the results of many previous studies are combined. The authors searched for studies examining technology use in people aged over 50 and examined the association with cognitive decline or dementia. They found 57 studies which included data from more than 411,000 adults. The included studies measured cognitive decline based on lower performance on cognitive tests or a diagnosis of dementia. <h2>A reduced risk of cognitive decline</h2> Overall, the study found greater use of technology was associated with a reduced risk of cognitive decline. <a href="https://www.ncbi.nlm.nih.gov/books/NBK431098/">Statistical tests</a> were used to determine the “odds” of having cognitive decline based on exposure to technology. An odds ratio under 1 indicates a reduced risk from exposure and the combined odds ratio in this study was 0.42. This means higher use of technology was associated with a 58% risk reduction for cognitive decline. This benefit was found even when the effect of <a href="https://www.thelancet.com/journals/lancet/article/PIIS0140-6736(24)01296-0/abstract">other things</a> known to contribute to cognitive decline, such as socioeconomic status and other health factors, were accounted for. Interestingly, the magnitude of the effect of technology use on brain function found in this study was similar or stronger than other known protective factors, such as physical activity (approximately a 35% risk reduction), or maintaining a healthy blood pressure (approximately a 13% risk reduction). However, it is important to understand that there are <a href="https://www.thelancet.com/journals/lancet/article/PIIS0140-6736(24)01296-0/abstract">far more studies</a> conducted over many years examining the benefits of managing <a href="https://www.frontiersin.org/journals/neurology/articles/10.3389/fneur.2022.821135/full">blood pressure</a> and increasing <a href="https://pmc.ncbi.nlm.nih.gov/articles/PMC10828294/">physical activty</a>, and the mechanisms through which they help protect our brains are far more understood. It is also a lot easier to measure blood pressure than it is use of technology. A strength of this study is that it considered these difficulties by focusing on certain aspects of technology use but excluded others such as brain training games. These findings are encouraging. But we still can’t say technology use causes better cognitive function. More research is needed to see if these findings are replicated in different groups of people (especially those from <a href="https://www.thelancet.com/journals/langlo/article/PIIS2214-109X(20)30062-0/fulltext">low and middle income countries</a>) who were underrepresented in this study, and to understand why this relationship might occur. <h2>A question of ‘how’ we use technology</h2> In reality, it’s simply not feasible to live in the world today without using some form of technology. Everything from paying bills to booking our next holiday is now almost completely done online. Maybe we should instead be thinking about how we use technology. <a href="https://www.thelancet.com/journals/lanpub/article/PIIS2468-2667(20)30284-X/fulltext">Cognitively stimulating activities</a> such as reading, learning a new language and playing music – particularly in early adulthood – can help protect our brains as we age. Greater engagement with technology across our lifespan may be a form of stimulating our memory and thinking, as we adapt to new software updates or learn how to use a new smartphone. It has been suggested this “<a href="https://www.sciencedirect.com/science/article/pii/S0167494322002643?casa_token=-z-X7mF4Ar0AAAAA:X2UXk92rbfa8uXdJFltbUhBonZqRl4b2dTaJyZdKogQiPXR9b6maghPnZll5VQwoVVL6_3uW#bib0032">technological reserve</a>” may be good for our brains. Technology may also help us to stay <a href="https://aging.jmir.org/2022/4/e40125/">socially connected</a>, and help us stay <a href="https://link.springer.com/article/10.1186/s40985-020-00143-4">independent for longer</a>. <h2>A rapidly changing digital world</h2> While findings from this study show it’s unlikely all digital technology is bad for us, the way we interact and rely on it is rapidly changing The impact of AI on the ageing brain will only become evident in future decades. However, our ability to adapt to historical technological innovations, and the potential for this to support cognitive function, suggests the future may not be all bad. For example, advances in <a href="https://www.mdpi.com/2076-3425/11/1/43">brain-computer interfaces</a> offer new hope for those experiencing the impact of neurological disease or disability. However, the potential downsides of technology are real, particularly for younger people, including <a href="https://www.nature.com/articles/s44159-024-00307-y">poor mental health</a>. Future research will help determine how we can capture the benefits of technology while limiting the potential for harm.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/254392/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> By <a href="https://theconversation.com/profiles/nikki-anne-wilson-342631">Nikki-Anne Wilson</a>, Postdoctoral Research Fellow, Neuroscience Research Australia (NeuRA), <a href="https://theconversation.com/institutions/unsw-sydney-1414">UNSW Sydney</a> This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/new-study-finds-no-evidence-technology-causes-digital-dementia-in-older-people-254392">original article</a>. Image: Shutterstock </div>

Mind

Locals fuming over "doomsday clock" installation

Residents of Fitzroy have been left divided after the local council erected an $18,000 art installation with a poignant message. The controversial installation, erected in Fitzroy’s Edinburgh Gardens, features a countdown clock tracking the days, hours, and minutes until 2030 — a pivotal year for climate action in Australia, marked by key national and international targets. The piece was created by local artist Yandell Walton and is dubbed "Zone Red", with Walton saying it's the first time she's "created anything to this scale", intended to emphasise the urgency of reducing carbon emissions in order to mitigate global warming. According to Walton, Zone Red confronts the urgent reality of climate change by "visually embodying the countdown to a critical moment in our planet’s future." "The clock, powered by the sun and harnessing renewable energy, becomes a symbol of both our resilience and our vulnerability," the City of Yarra said in a statement. "As each second passes, the installation is a stark reminder of the approaching deadline, creating a powerful juxtaposition between the impending sense of alarm and the hope for change." With many dubbing the work as the "doomsday clock", many have been left divided over the piece, with some people calling it a waste of taxpayer money, while others praising the urgency of its message. One local praised the artist, telling 7News, "It's kind of cool ... it makes you think." When asked about the price coughed up by taxpayers, the woman said "I don't know if it's a lot of money in the scheme of art installations", while another said "it's just another reminder that the world's going to be on fire". On the other end of the scale, one local man hit out at what he described as "bulls**t in my face". "Truthfully, it's just crap," he said. "I'd like to just keep living peacefully and happily and enjoy this park." The sentiment was echoed online, with one local woman writing, "No more money wasted on taxpayers funds. It’s a disgrace what all the councils are doing without community involvement." "Something has to be done about this. Imagine knowing your money is being wasted like that," another man commented. The original plinth once features a statue of Queen Victoria until it vanished mysteriously more than 120 years ago. In April next year, the artwork will again be replaced under the City's Edinburgh Gardens Plinth Program. Image credits: 7News

Technology

‘A virtual seat at the family table’: why older people are among the biggest users of social media

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/bernardo-figueiredo-336532">Bernardo Figueiredo</a>, <a href="https://theconversation.com/institutions/rmit-university-1063">RMIT University</a> and <a href="https://theconversation.com/profiles/torgeir-aleti-92509">Torgeir Aleti</a>, <a href="https://theconversation.com/institutions/rmit-university-1063">RMIT University</a> The Australian government’s <a href="https://theconversation.com/australias-social-media-ban-for-kids-under-16-just-became-law-how-it-will-work-remains-a-mystery-244736">recent decision to ban under 16s</a> from social media has focused attention on the harms it can cause – especially for young people. But young people are just one segment of the population who use social media. According to the <a href="https://wearesocial.com/au/blog/2024/01/digital-2024/">Digital 2024 report</a>, 78.3% of Australians regularly use platforms such as Facebook and Instagram – mainly for keeping in touch with friends and family. Perhaps surprisingly, a large proportion of these users are older people. For example, the Digital 2024 report also shows that 21.3% of Meta’s ad audience in Australia (on Messenger, Facebook and Instagram) are 55 years or older. This makes it the second largest age group after 25–34 year olds (25.4%). So what does research say about how social media affects older people’s social lives and wellbeing? <h2>The growing presence of older adults on social media</h2> <a href="https://www.digitalinclusionindex.org.au/digital-inclusion-the-australian-context-in-2023/">The digital divide is shrinking</a> as older generations embrace social media. <a href="https://www.benetas.com.au/news/digial-habits-of-older-australians">According to data from earlier this year</a>, more than 70% of Australians aged 65 and older use social media to some degree. <a href="https://www.aarp.org/content/dam/aarp/research/surveys_statistics/technology/2023/2023-tech-trends.doi.10.26419-2Fres.00584.001.pdf">Facebook remains the most popular</a> among this demographic, serving as a gateway to reconnect with family and long-lost friends. Beyond reconnecting, <a href="https://apo.org.au/node/313717">our research indicates</a> older adults often use these platforms to share memories, participate in community groups and access news. This growing trend is driven by both internal and external factors. <a href="https://www.emerald.com/insight/content/doi/10.1108/oir-06-2021-0332/full/html">Research shows</a> many older users are motivated by the desire to stay connected with their families, particularly grandchildren, who often share their lives through social media. For others, the COVID pandemic <a href="https://www.abc.net.au/news/2020-05-18/are-we-headed-to-a-cashless-economy-post-coronavirus/12244846">accelerated the adoption of digital tools</a>, making social media a lifeline during periods of isolation. <h2>Enhanced connection</h2> <a href="https://www.nature.com/articles/s41562-024-02048-7">A recent study</a> found positive associations between internet use and mental health among older adults in 23 countries. Social media, in particular, works by: 1. Maintaining family ties. Social media provides older adults with a virtual seat at the family table. By viewing photos, videos and updates, <a href="https://theconversation.com/video-chats-can-ease-social-isolation-for-older-adults-during-coronavirus-pandemic-135890">they can remain engaged with their loved ones’ lives</a>, no matter the physical distance. Platforms such as WhatsApp and Facebook Messenger are particularly popular for private family group chats, enabling older adults to exchange messages and share moments in real time. 2. Rekindling old friendships. Platforms such as Facebook have proven effective in <a href="https://www.tandfonline.com/doi/pdf/10.1080/10510974.2021.1975143?needAccess=true">reconnecting older adults with long-lost friends</a>. For many, revisiting old relationships provides a sense of nostalgia and belonging. Studies have shown such interactions can <a href="https://pubmed.ncbi.nlm.nih.gov/32700541/">bolster feelings of inclusion</a> and reduce loneliness, a significant concern for ageing populations. 3. Building new communities. Social media groups dedicated to specific interests such as gardening, photography or travel offer older adults opportunities to form new connections. <a href="https://www.emerald.com/insight/content/doi/10.1108/jkm-02-2021-0087/full/html">These virtual communities</a> are inclusive spaces where members exchange advice, share experiences and foster friendships based on shared hobbies. <h2>Improved well-being</h2> Social media’s ability to foster connection among older adults <a href="https://pmc.ncbi.nlm.nih.gov/articles/PMC8465959/#B7-healthcare-09-01143">directly impacts their wellbeing</a>. Regular online interactions can reduce feelings of loneliness and depression, providing a sense of purpose and belonging. <a href="https://www.tandfonline.com/doi/abs/10.1080/10410236.2020.1859722">Research shows</a> active participation, such as posting photos, is associated with a feeling of competence in older users, which is related to well-being. For some, becoming “<a href="https://www.smh.com.au/lifestyle/life-and-relationships/80-years-old-with-11-million-followers-meet-tiktok-s-granfluencers-20230602-p5ddje.html">grandfluencers</a>” on platforms like Instagram or TikTok introduces an unexpected avenue for creative expression and social influence. Online forums are also gaining traction as a tool for health information and advocacy. <a href="https://www.jmir.org/2013/2/e35">Older adults participate in support groups</a> for chronic conditions, share wellness tips and even engage in civic discussions. This demonstrates social media platforms’ broader potential beyond social interaction. <h2>Online challenges</h2> Despite its benefits, social media is not without challenges for older adults. For some, navigating the complex interface of platforms can be intimidating. <a href="https://www.mdpi.com/2076-0760/13/9/496">Our research</a> shows half of older adults feel anxious about using communication technologies, with older women experiencing more anxiety than older men. Issues such as <a href="https://apo.org.au/sites/default/files/resource-files/2021-08/apo-nid313717.pdf">privacy concerns, misinformation and online scams can also create barriers to engagement</a>. Additionally, while social media facilitates connection, it <a href="https://agsjournals.onlinelibrary.wiley.com/doi/10.1111/jgs.18546">cannot replace the depth of face-to-face interactions</a>. <a href="https://journals.sagepub.com/doi/full/10.1177/14413582231187652">Our research</a> shows those with higher digital literacy are more likely to experience the positive effects of social media because of ongoing “self-socialisation” without having to interact with others, which might undermine learning and confidence. For others, initiatives aimed at <a href="https://www.dss.gov.au/improving-digital-skills-older-australians/resource/evaluation-be-connected">improving digital skills among older adults</a> – such as digital mentoring programs – can significantly enhance their confidence and ability to engage safely online. <h2>A bridge and a barrier</h2> Social media can keep older adults connected. But its impact <a href="https://karger.com/ger/article/59/4/378/149065/Social-Media-Use-of-Older-Adults-A-Mini-Review">depends on how it is used</a>. For many, it serves as a vital link to family, friends and new communities, enriching their social lives and reducing isolation. However, to unlock its full potential, addressing barriers such as digital literacy and online safety are crucial. As the world becomes increasingly digital, <a href="https://www.emerald.com/insight/content/doi/10.1108/jsm-12-2022-0393/full/html?skipTracking=true">empowering older adults</a> to engage meaningfully with social media will ensure they remain not only connected but also active participants in a rapidly evolving social landscape.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/245156/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/bernardo-figueiredo-336532">Bernardo Figueiredo</a>, Associate Professor of Marketing, <a href="https://theconversation.com/institutions/rmit-university-1063">RMIT University</a> and <a href="https://theconversation.com/profiles/torgeir-aleti-92509">Torgeir Aleti</a>, Senior Lecturer in Marketing, <a href="https://theconversation.com/institutions/rmit-university-1063">RMIT University</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/a-virtual-seat-at-the-family-table-why-older-people-are-among-the-biggest-users-of-social-media-245156">original article</a>. </div>

Technology

When news is stressful, how do you balance staying informed with ‘doomscrolling’?

<div class="theconversation-article-body"> <a href="https://theconversation.com/profiles/lisa-harrison-1552123">Lisa Harrison</a>, <a href="https://theconversation.com/institutions/flinders-university-972">Flinders University</a> It all begins innocently – a late-night peek at your favourite social media site before bed. You catch a headline that grabs your attention with “breaking news” you can’t afford to miss. Like following digital breadcrumbs, one click leads to another. Before you know it, you’re tumbling down a rabbit hole of endless updates and emotionally charged social media posts. Two hours later, your shoulders are tense, your stomach is in knots, but you can’t put your phone down. This endless scrolling through bad news – known as “<a href="https://www.health.harvard.edu/mind-and-mood/doomscrolling-dangers">doomscrolling</a>” – sneaks up on us. It’s important to stay in touch with what’s happening in the world. Being informed helps us make better decisions, engage meaningfully in our communities, and respond effectively to changes that affect our lives and those around us. But just like a healthy diet, we must be smart about our news consumption to avoid it <a href="https://theconversation.com/doomscrolling-is-literally-bad-for-your-health-here-are-4-tips-to-help-you-stop-190059">taking a toll on our health</a>. The good news is there are proven ways to stay informed without letting it take over your life. Research shows <a href="https://academic.oup.com/poq/article/84/S1/332/5866766">setting clear boundaries</a> around your news consumption can make a huge difference. So, how can you strike the right balance? <h2>How to set boundaries with news consumption</h2> It’s worth considering why you feel compelled to stay constantly informed. Ask yourself: “will this information change what I can do about it?”. Often, we scroll not because the information is actionable, but because <a href="https://www.sciencedirect.com/science/article/pii/S245195882400071X">we are trying to gain a sense of control</a> in an uncertain world. Research shows scrolling through negative news <a href="https://www.abc.net.au/news/2024-08-29/negative-effects-doomscrolling-young-people-existential-anxiety/104268178">can disrupt your sleep and increase anxiety</a>. To make sure your media consumption is intentional, there are a few steps you can take. Be picky with the news sources you read. Choose a few trusted outlets instead of letting social media algorithms decide what you see. It’s like sticking to a balanced meal plan, but for your mind. While engaging with the news, pay close attention to how you’re feeling. When you notice physical signs of anxiety or emotional distress, that is your cue to take a break. Set aside time earlier in the day with clear boundaries around your news consumption: maybe with your morning coffee or during your lunch break, whatever works for your schedule. Consider implementing a “digital sunset”, too. This is a cut-off time for news and social media, ideally an hour or two before bedtime, to give your mind time to process what you have learned without disrupting your sleep. The world will always be there, but you will be in a better head space to process what is happening. <h2>You don’t have to feel helpless</h2> Taking breaks from consuming news is not burying your head in the sand – it’s practising self care. Studies have shown that <a href="https://www.apa.org/monitor/2022/11/strain-media-overload">people who set healthy boundaries</a> around news consumption are often better equipped to engage meaningfully on important issues and take constructive action when needed. When you check the news, be an active consumer. Instead of endless scrolling: <ul> <li> choose one or two in-depth articles to read thoroughly </li> <li> discuss the news with colleagues, friends and family to process your feelings </li> <li> look for solution-focused news stories that highlight positive change </li> <li> take meaningful action on issues you care about. </li> </ul> There are also various apps and tools that can help you form healthier digital habits. <a href="https://theconversation.com/cant-focus-addicted-to-your-online-world-theres-an-app-for-that-98951">Productivity apps</a> use various approaches to help you stay focused, providing ways to snap you out of mindless scrolling. News curation apps and apps that allow you to save articles to read later can help you establish a balanced news diet, and remove the urgent need to read everything immediately. Many smartphones now come equipped with <a href="https://theconversation.com/rethinking-screen-time-a-better-understanding-of-what-people-do-on-their-devices-is-key-to-digital-well-being-243644">screen time management</a> features, such as Apple’s Screen Time or Android’s Digital Wellbeing. You can use these to monitor your scrolling habits and to manage how much time you spend on social media or news apps. One useful feature is to block apps from use during certain times of day or after you’ve used them for a set amount of time. <h2>Stay mindful, stay engaged</h2> Staying informed doesn’t mean staying constantly connected. By mindfully setting boundaries and using supportive tools, you can keep up with important events while protecting your wellbeing. If you’re trying productivity apps and other tools, start small. Choose one tool that resonates with you rather than trying everything at once. Set realistic goals that fit your life, and use these apps’ insights to understand your habits better. Pay attention to what triggers your doomscrolling and adjust your settings accordingly. Remember, these tools work best when combined with offline activities you enjoy. The goal isn’t to disconnect completely, but to find a sustainable balance between staying informed and maintaining peace of mind. With thoughtful boundaries and the right support tools, you can stay engaged with the world while keeping your mental health intact.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/248017/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/lisa-harrison-1552123">Lisa Harrison</a>, Lecturer in Digital Communications, <a href="https://theconversation.com/institutions/flinders-university-972">Flinders University</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/when-news-is-stressful-how-do-you-balance-staying-informed-with-doomscrolling-248017">original article</a>. </div>

Technology

Australians are embracing chatbots this Christmas, but what does it mean for retailers and consumers?

<div> By Richard Valente, Executive Vice President of Business Solutions at<a title="https://www.teleperformance.com/" href="https://www.teleperformance.com/" target="_blank" rel="noopener" data-outlook-id="b381e4a3-fd96-44ea-ac4f-2162ce2e7cfe"> </a><a title="https://www.teleperformance.com/" href="https://www.teleperformance.com/" target="_blank" rel="noopener" data-outlook-id="6a609d2f-3bfa-4e4d-b9b1-9936ebdc3ade">Teleperformance</a> (TP) </div> The festive season is upon us and Australians are turning to technology to make their Christmas shopping easier. A new study reveals that nearly one-third of Australian shoppers are more open to using AI chatbots this year than last, a significant shift in consumer behaviour. Surprisingly, it’s not just the younger generations leading the charge. Australians aged 55 and over are also showing a growing willingness to embrace chatbots for finding the best deals and simplifying their holiday shopping. But what does this mean for retailers, and how are consumers balancing convenience with the desire for personalised service? AI chatbots are revolutionising how we shop. From generating tailored gift recommendations to answering product questions in real-time, chatbots are no longer just a novelty, they’re a powerful tool in the modern retail landscape. Retail giants like Amazon have adopted these advancements, offering AI-powered buying guides that help consumers navigate complex purchasing decisions. Whether you’re looking for the latest tech gadget or the perfect pair of shoes, these tools streamline the shopping experience, saving time and effort during the busy Christmas rush. Older Australians are joining the AI revolution and the adoption of over 55s highlights a fascinating trend - older consumers are increasingly willing to experiment with technology. Their openness to chatbots suggests a broader acceptance of AI in everyday life, driven by its ability to simplify tasks and provide instant support. However, this rapid technological adoption doesn’t come without concerns. Many Australian consumers are apprehensive about the fast changing shopping experience. They fear losing the personal touch that has traditionally defined retail interactions. But the reality is that these advancements can enhance the shopping journey by freeing up staff to engage in more meaningful ways with customers. Here at TP, we feel the key to maintaining customer trust lies in using AI to complement human assistance, not replace it. Automating repetitive tasks, answering questions and providing tailored recommendations. For retailers the messaging is clear, innovation must go hand-in-hand with empathy. Businesses that invest in both AI technology and high quality customer service teams will be positioned to meet evolving customer expectations. AI isn’t just transforming the customer experience, it’s also delivering cost efficiency for retailers. Automated systems reduce the burden on support staff enabling faster responses to customer enquiries while lowering operational costs. This dual benefit is why brands are rushing to integrate AI-powered solutions like customer relationship management (CRM) systems, omnichannel tracking and loyalty programs. It’s important retailers find balance and use AI to enhance the customer journey and not overshadow it. Self-service options and chatbots are invaluable but they should be backed by a strong human support team for more complex queries. For customers, the rise of chatbots means faster service, better deals and smoother shopping journeys. But it also highlights the growing importance of choosing brands that value customer care. TP’s research shows that half of consumers now prioritise companies with excellent service, a trend likely to shape the future of retail. As Australians embrace AI this Christmas, the message is clear, technology is not the enemy of personalisation. Instead, it’s a tool that when used thoughtfully, can make holiday shopping less stressful and more enjoyable for everyone. This holiday season, chatbots are proving to be the ultimate shopping assistant but only for brands willing to blend innovation with a human touch. As we look ahead, one thing is certain, the future of retail will be shaped by how well technology and empathy can co-exist. Image credits: Shutterstock

Technology

Australia passes world-first social media ban for children under-16

Children under-16 will be banned from using social media from the end of next year, after the world-first legislation passed the parliament on Thursday. The law means that anyone under the age of 16 will be blocked from using platforms including TikTok, Instagram, Snapchat and Facebook among others, and will make the platforms liable with fines of up to $50 million for failing to prevent these children from holding social media accounts. The Senate passed the bill 34 votes to 19 last Thursday, with The House of Representatives approving the legislation by 102 votes to 13 on Wednesday. The platforms will have one year to work out how to implement the ban before penalties are enforced, however the laws have received mixed reviews from tech companies and mental health experts alike. Meta Platforms, which owns Facebook and Instagram, said the legislation had been “rushed.” Digital Industry Group Inc., an advocate for the platforms in Australia, also questioned how it would work and the impact it would have on children. “The social media ban legislation has been released and passed within a week and, as a result, no one can confidently explain how it will work in practice – the community and platforms are in the dark about what exactly is required of them,” DIGI managing director Sunita Bose said. The platforms cannot force people to provide government-issued identity documents, including the Digital ID, to assess their age. “This policy will hurt vulnerable young people the most, especially in regional communities and especially the LGBTQI community, by cutting them off,” Greens senator David Shoebridge said. Mental health experts agreed that the social media ban could dangerously isolate children who used social media to find support. Christopher Stone, executive director of Suicide Prevention Australia, added the legislation failed to consider positive aspects of social media in supporting young people's mental health. “The government is running blindfolded into a brick wall by rushing this legislation. Young Australians deserve evidence-based policies, not decisions made in haste,” Stone said in a statement. Online safety campaigner Sonya Ryan, whose 15-year-old daughter Carly was murdered by a 50-year-old pedophile who pretended to be a teenager online, described the Senate vote as a “monumental moment in protecting our children from horrendous harms online," in an email to the AP. Wayne Holdsworth, a father whose son took his own life following a sextortion scam, also approved the decision to introduce the age restriction. Meta Platforms has responded to the new laws saying: “Naturally, we respect the laws decided by the Australian Parliament." “However, we are concerned about the process which rushed the legislation through while failing to properly consider the evidence, what industry already does to ensure age-appropriate experiences, and the voices of young people.” Image: BigTunaOnline / Shutterstock.com

Technology

Home and Away star's urgent scam warning

Home and Away star Ethan Browne, best-known for his role as Tane Parata on the show, has issued an urgent warning to fans following an influx of social media accounts impersonating him. The actor took to Instagram to warn fans about people impersonating him online. "Please protect yourselves and don't message anyone who claims to be me," Ethan said. "THEY ARE ALL SCAMS!" He went on to explain that he would never message anyone privately, and his Instagram and personal Facebook page are his only social media accounts. "I would never privately message anyone other than my family and friends," he wrote. "This Instagram and my private Facebook account (for family and friends) are my only social media accounts. Unfortunately I can't control every false account out there. Please be wise and don't respond to them." Fake Facebook profiles pretending to be actors often pop up on certain fan pages and interact with fans. One fan recalled her experience in one Home and Away Facebook group, saying that a a fake Ethan profile had reached out to her and started sending private messages, resulting in her blocking him. Another fan said: "I got one from him (supposedly) and I said he was one of my favourite actors on the show next thing, I know he wanted a photo of me and the pennies dropped I was being scammed." "I was scammed [by someone] who I thought was Tane from Home and Away, but it wasn't even him... he was saying he wanted to meet up and go out with me," another fan wrote. Image: Seven/ Instagram

Technology

Coles launches new AI-powered shopping trolley

Coles is set to become the "first Australian retailer" to introduce AI shopping trolleys, letting shoppers pick, weigh and pay for their groceries without having to visit a checkout. The supermarket giant said its smart trolley uses advanced AI technology, sensors and an in-built scale to scan groceries, including fresh produce, directly into shopping bags. Shoppers can also use an interactive digital screen to identify and locate in-store specials as well as keep track the running total of their shop to help manage their budget and ensure “there are no surprises” when they go to pay. The trolleys are also designed to "streamline the checkout process" as each smart trolley comes with an EFTPOS machine attached. Coles Chief Digital Officer, Ben Hassing, said the introduction of its Smart Trolley showcases Coles’ commitment to delivering value and convenience to customers through innovative digital solutions. “As the first retailer in Australia to introduce AI-powered trolleys, we’re excited to offer our customers a convenient and engaging way to shop in-store, helping them save time, manage their budget and checkout faster – or at their own pace,” Ben said. “The Coles Smart Trolley illustrates our omnichannel approach, leveraging digital capabilities to enrich the in-store experience. “We are committed to testing and learning through innovative solutions to make sure we are delivering on customer needs, increasing convenience, and helping customers discover more value through their shop at Coles.” Coles’ smart trolley was created by New York-based software developers Instacart, which rolled out its AI-powered grocery carts in several supermarkets overseas earlier this year. However, not everyone is onboard with the smart trolleys, as many shoppers said they would "refuse" to use the AI-powered carts, blasting them as “lazy” and expressing fears supermarkets would also store personal data. “I don’t work for them, scan my products and pack my bags, as per your job description,” one raged on Facebook after Instacart launched in US supermarket ShopRite. “Not a chance I will use an AI trolley, I want a human to scan my groceries,” another added. Coles will trial the “all-in-one” shopping device at its Coles Richmond Traders store in Melbourne from January next year. The announcement comes after <a href="https://www.oversixty.com.au/lifestyle/food-wine/woolies-trial-bold-new-scan-as-you-go-trolleys" target="_blank" rel="noopener">Woolworths</a> also announced the launch of "scan as you go" trolleys, although the Woolies carts don't use AI technology to read what is being placed into the trolley, instead enabling shoppers to manually scan each item as they go. Image credits: Coles

Technology

Humanising AI could lead us to dehumanise ourselves

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/raffaele-f-ciriello-1079723">Raffaele F Ciriello</a>, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a> and <a href="https://theconversation.com/profiles/angelina-ying-chen-2230113">Angelina Ying Chen</a>, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a> Irish writer John Connolly <a href="https://www.goodreads.com/quotes/3147986-the-nature-of-humanity-its-essence-is-to-feel-another-s">once said</a>: "The nature of humanity, its essence, is to feel another’s pain as one’s own, and to act to take that pain away." For most of our history, we believed empathy was a uniquely human trait – a special ability that set us apart from machines and other animals. But this belief is now being challenged. As AI becomes a bigger part of our lives, entering even our most intimate spheres, we’re faced with a philosophical conundrum: could attributing human qualities to AI diminish our own human essence? Our <a href="https://www.researchgate.net/publication/375086411_Feels_Like_Empathy_How_Emotional_AI_Challenges_Human_Essence">research</a> suggests it can. <h2>Digitising companionship</h2> In recent years, AI “companion” apps such as Replika have attracted millions of users. Replika allows users to create custom digital partners to engage in intimate conversations. Members who pay for <a href="https://help.replika.com/hc/en-us/articles/360032500052-What-is-Replika-Pro#:%7E:text=Replika%20Pro%20gives%20you%20access,relationship%20status%20to%20Romantic%20Partner.">Replika Pro</a> can even turn their AI into a “romantic partner”. Physical AI companions aren’t far behind. Companies such as JoyLoveDolls are selling <a href="https://www.joylovedolls.com/collections/sex-robots">interactive sex robots</a> with customisable features including breast size, ethnicity, movement and AI responses such as moaning and flirting. While this is currently a niche market, history suggests today’s digital trends will become tomorrow’s global norms. With about <a href="https://www.statista.com/chart/31243/respondents-who-feel-fairly-or-very-lonely/">one in four</a> adults experiencing loneliness, the demand for AI companions will grow. <h2>The dangers of humanising AI</h2> Humans have long attributed human traits to non-human entities – a tendency known as anthropomorphism. It’s no surprise we’re doing this with AI tools such as ChatGPT, which appear to “think” and “feel”. But why is humanising AI a problem? For one thing, it allows AI companies to exploit our tendency to form attachments with human-like entities. Replika is <a href="https://replika.com">marketed</a> as “the AI companion who cares”. However, to avoid legal issues, the company elsewhere points out Replika isn’t sentient and merely learns through millions of user interactions. Some AI companies overtly <a href="https://www.space.gov.au/news-and-media/akin-assistive-ai-improve-life-space-and-earth">claim</a> their AI assistants have empathy and can even anticipate human needs. Such claims are misleading and can take advantage of people seeking companionship. Users may become <a href="https://theconversation.com/i-tried-the-replika-ai-companion-and-can-see-why-users-are-falling-hard-the-app-raises-serious-ethical-questions-200257">deeply emotionally invested</a> if they believe their AI companion truly understands them. This raises serious ethical concerns. A user <a href="https://www.researchgate.net/publication/374505266_Ethical_Tensions_in_Human-AI_Companionship_A_Dialectical_Inquiry_into_Replika">will hesitate</a> to delete (that is, to “abandon” or “kill”) their AI companion once they’ve ascribed some kind of sentience to it. But what happens when said companion unexpectedly disappears, such as if the user can no longer afford it, or if the company that runs it shuts down? While the companion may not be real, the feelings attached to it are. <h2>Empathy – more than a programmable output</h2> By reducing empathy to a programmable output, do we risk diminishing its true essence? To answer this, let’s first think about what empathy really is. Empathy involves responding to other people with understanding and concern. It’s when you share your friend’s sorrow as they tell you about their heartache, or when you feel joy radiating from someone you care about. It’s a profound experience – rich and beyond simple forms of measurement. A fundamental difference between humans and AI is that humans genuinely feel emotions, while AI can only simulate them. This touches on the <a href="https://www.researchgate.net/publication/375086411_Feels_Like_Empathy_How_Emotional_AI_Challenges_Human_Essence">hard problem of consciousness</a>, which questions how subjective human experiences arise from physical processes in the brain. While AI can simulate understanding, any “empathy” it purports to have is a result of programming that mimics empathetic language patterns. Unfortunately, AI providers have a financial incentive to trick users into growing attached to their seemingly empathetic products. <h2>The dehumanAIsation hypothesis</h2> Our “dehumanAIsation hypothesis” highlights the ethical concerns that come with trying to reduce humans to some basic functions that can be replicated by a machine. The more we humanise AI, the more we risk dehumanising ourselves. For instance, depending on AI for emotional labour could make us less tolerant of the imperfections of real relationships. This could weaken our social bonds and even lead to emotional deskilling. Future generations may become less empathetic – losing their grasp on essential human qualities as emotional skills continue to be commodified and automated. Also, as AI companions become more common, people may use them to replace real human relationships. This would likely increase loneliness and alienation – the very issues these systems claim to help with. AI companies’ collection and analysis of emotional data also poses significant risks, as these data could be used to manipulate users and maximise profit. This would further erode our privacy and autonomy, taking <a href="https://theconversation.com/explainer-what-is-surveillance-capitalism-and-how-does-it-shape-our-economy-119158">surveillance capitalism</a> to the next level. <h2>Holding providers accountable</h2> Regulators need to do more to hold AI providers accountable. AI companies should be honest about what their AI can and can’t do, especially when they risk exploiting users’ emotional vulnerabilities. Exaggerated claims of “genuine empathy” should be made illegal. Companies making such claims should be fined – and repeat offenders shut down. Data privacy policies should also be clear, fair and without hidden terms that allow companies to exploit user-generated content. We must preserve the unique qualities that define the human experience. While AI can enhance certain aspects of life, it can’t – and shouldn’t – replace genuine human connection.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/240803/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/raffaele-f-ciriello-1079723">Raffaele F Ciriello</a>, Senior Lecturer in Business Information Systems, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a> and <a href="https://theconversation.com/profiles/angelina-ying-chen-2230113">Angelina Ying Chen</a>, PhD student , <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/humanising-ai-could-lead-us-to-dehumanise-ourselves-240803">original article</a>. </div>

Technology

How can we improve public health communication for the next pandemic? Tackling distrust and misinformation is key

<div class="theconversation-article-body"> <a href="https://theconversation.com/profiles/shauna-hurley-203140">Shauna Hurley</a>, <a href="https://theconversation.com/institutions/monash-university-1065">Monash University</a> and <a href="https://theconversation.com/profiles/rebecca-ryan-1522824">Rebecca Ryan</a>, <a href="https://theconversation.com/institutions/la-trobe-university-842">La Trobe University</a> There’s a common thread linking our <a href="https://www.visualcapitalist.com/history-of-pandemics-deadliest/">experience of pandemics</a> over the past 700 years. From the black death in the 14th century to COVID in the 21st, public health authorities have put emergency measures such as isolation and quarantine in place to stop infectious diseases spreading. As we know from COVID, these measures upend lives in an effort to save them. In both the <a href="https://www.thinkglobalhealth.org/article/pandemic-protests-when-unrest-and-instability-go-viral">recent</a> and <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3559034/">distant past</a> they’ve also given rise to collective unrest, confusion and resistance. So after all this time, what do we know about the role public health communication plays in helping people understand and adhere to protective measures in a crisis? And more importantly, in an age of misinformation and distrust, how can we improve public health messaging for any future pandemics? Last year, we published a <a href="https://www.cochranelibrary.com/cdsr/doi/10.1002/14651858.CD015144/full">Cochrane review</a> exploring the global evidence on public health communication during COVID and other infectious disease outbreaks including SARS, MERS, influenza and Ebola. Here’s a snapshot of what we found. <h2>The importance of public trust</h2> A key theme emerging in analysis of the COVID pandemic globally is public trust – or lack thereof – in governments, public institutions and science. Mounting evidence suggests <a href="https://www.washingtonpost.com/world/2022/02/01/trust-lancet-covid-study/">levels of trust in government</a> were <a href="https://www.thelancet.com/journals/lancet/article/PIIS0140-6736(22)00172-6/fulltext">directly proportional</a> to fewer COVID infections and higher vaccination rates across the world. It was a crucial factor in people’s willingness to follow public health directives, and is now a key focus for future pandemic preparedness. Here in Australia, public trust in governments and health authorities steadily eroded over time. Initial information from governments and health authorities about the unfolding COVID crisis, personal risk and mandated protective measures was generally clear and consistent across the country. The establishment of the <a href="https://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Parliamentary_Library/pubs/rp/rp1920/Quick_Guides/AustralianCovid-19ResponseManagement#_Toc38973752">National Cabinet</a> in 2020 signalled a commitment from state, territory and federal governments to consensus-based policy and public health messaging. During this early phase of relative unity, <a href="https://theconversation.com/inflation-covid-inequality-new-report-shows-australias-social-cohesion-is-at-crossroads-195198">Australians reported</a> higher levels of belonging and trust in government. But as the pandemic wore on, public trust and confidence fell on the back of conflicting state-federal pandemic strategies, blame games and the <a href="https://theconversation.com/we-lost-the-plot-on-covid-messaging-now-governments-will-have-to-be-bold-to-get-us-back-on-track-186732">confusing fragmentation</a> of public health messaging. The divergence between <a href="https://www.theaustralian.com.au/nation/tale-of-two-cities-gripped-by-covid-fear-outbreak/news-story/cf1b922610aeb0b0ee9b0b53486bf640">lockdown policies and public health messaging</a> adopted by <a href="https://www.theage.com.au/national/victoria/a-tale-of-two-cities-that-doesn-t-seem-fair-20211012-p58z79.html">Victoria and New South Wales</a> is one example, but there are plenty of others. When state, territory and federal governments have conflicting policies on protective measures, people are easily confused, lose trust and become harder to engage with or persuade. Many tune out from partisan politics. Adherence to mandated public health measures falls. Our research found clarity and consistency of information were key features of effective public health communication throughout the COVID pandemic. We also found public health communication is most effective when authorities work in partnership with different target audiences. In Victoria, the case brought against the state government for the <a href="https://www.abc.net.au/news/2023-07-24/melbourne-public-housing-tower-covid-lockdown-compensation/102640898">snap public housing tower lockdowns</a> is a cautionary tale underscoring how essential considered, tailored and two-way communication is with diverse communities. <h2>Countering misinformation</h2> Misinformation is <a href="https://reutersinstitute.politics.ox.ac.uk/hydroxychloroquine-australia-cautionary-tale-journalists-and-scientists">not a new problem</a>, but has been supercharged by the advent of <a href="https://theconversation.com/health-misinformation-is-rampant-on-social-media-heres-what-it-does-why-it-spreads-and-what-people-can-do-about-it-217059">social media</a>. The much-touted “miracle” drug <a href="https://www.vox.com/future-perfect/22663127/ivermectin-covid-treatments-vaccines-evidence">ivermectin</a> typifies the extraordinary traction unproven treatments gained locally and globally. Ivermectin is an anti-parasitic drug, lacking evidence for viruses like COVID. Australia’s drug regulator was forced to <a href="https://www.theguardian.com/australia-news/2021/sep/10/australian-drug-regulator-bans-ivermectin-as-covid-treatment-after-sharp-rise-in-prescriptions">ban ivermectin presciptions</a> for anything other than its intended use after a <a href="https://www.theguardian.com/world/2021/aug/30/australian-imports-of-ivermectin-increase-10-fold-prompting-warning-from-tga">sharp increase</a> in people seeking the drug sparked national shortages. Hospitals also reported patients <a href="https://www.theguardian.com/australia-news/2021/sep/02/sydney-covid-patient-in-westmead-hospital-after-overdosing-on-ivermectin-and-other-online-cures">overdosing on ivermectin</a> and cocktails of COVID “cures” promoted online. The <a href="https://www.thelancet.com/journals/lancet/article/PIIS0140-6736(22)01585-9/fulltext">Lancet Commission</a> on lessons from the COVID pandemic has called for a coordinated international response to countering misinformation. As part of this, it has called for more accessible, accurate information and investment in scientific literacy to protect against misinformation, including that shared across social media platforms. The World Health Organization is developing resources and recommendations for health authorities to address this “<a href="https://www.who.int/health-topics/infodemic#tab=tab_1">infodemic</a>”. National efforts to directly tackle misinformation are vital, in combination with concerted efforts to raise health literacy. The Australian Medical Association has <a href="https://www.ama.com.au/media/action-needed-tackle-health-misinformation-internet-social-media">called on the federal government</a> to invest in long-term online advertising to counter health misinformation and boost health literacy. People of all ages need to be equipped to think critically about who and where their health information comes from. With the rise of AI, this is an increasingly urgent priority. <h2>Looking ahead</h2> Australian health ministers recently <a href="https://www.cdc.gov.au/newsroom/news-and-articles/australian-health-ministers-reaffirm-commitment-australian-cdc">reaffirmed their commitment</a> to the new Australian Centre for Disease Control (CDC). From a science communications perspective, the Australian CDC could provide an independent voice of evidence and consensus-based information. This is exactly what’s needed during a pandemic. But full details about the CDC’s funding and remit have been the subject of <a href="https://www.croakey.org/federal-budget-must-deliver-on-climate-health-and-the-centre-for-disease-control-sector-leaders-warn/">some conjecture</a>. Many of our <a href="https://www.cochraneaustralia.org/articles/covidandcommunications">key findings</a> on effective public health communication during COVID are not new or surprising. They reinforce what we know works from previous disease outbreaks across different places and points in time: tailored, timely, clear, consistent and accurate information. The rapid rise, reach and influence of misinformation and distrust in public authorities bring a new level of complexity to this picture. Countering both must become a central focus of all public health crisis communication, now and in the future. This article is part of a <a href="https://theconversation.com/au/topics/the-next-pandemic-160343">series on the next pandemic</a>.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/226718/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/shauna-hurley-203140">Shauna Hurley</a>, PhD candidate, School of Public Health, <a href="https://theconversation.com/institutions/monash-university-1065">Monash University</a> and <a href="https://theconversation.com/profiles/rebecca-ryan-1522824">Rebecca Ryan</a>, Senior Research Fellow, Health Practice and Management; Head, Centre for Health Communication and Participation, <a href="https://theconversation.com/institutions/la-trobe-university-842">La Trobe University</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/how-can-we-improve-public-health-communication-for-the-next-pandemic-tackling-distrust-and-misinformation-is-key-226718">original article</a>. </div>

Technology

How cutting edge AI technology is helping doctors reduce waitlists

<div> Artificial intelligence is now being used by Australian specialist doctors to reduce patient wait times and experts say it could be a game changer for the health sector, where some patients are waiting months or even years for an appointment. </div> <div> Leading Australian tech company <a title="https://www.medowhealth.ai/" href="https://www.medowhealth.ai/" data-outlook-id="ad0ccae0-1f97-484e-ba83-d8d566a7608a">Medow Health</a> has developed an AI “co-pilot” technology which automates medical reports for specialist doctors while operating in the background during patient consultations, saving clinicians hours which allows them to see more patients each day. </div> <div> “This technology transforms the way medical reports are formulated and processed, helping specialists reduce their paperwork and freeing up valuable time and resources which can be better spent on patient care,” said Joel Freiberg who co-founded Medow Health with his brother after his own experience with a chronic illness coupled with watching their father who is a respiratory specialist dictate reports until 10pm from the dinner table, prompting them to come up with a more efficient way for clinicians to work. </div> <div> “The idea was to improve what really is an archaic reporting system, which saw specialists taking notes with their back to the patient during consultations or having to speak into a dictaphone to be transcribed later, instead of solely focusing on the patient in front of them,” Mr Freiberg said. </div> <div> The uptake from specialists utilising the new technology has been swift, with doctors reporting the technology is giving them back two to three hours a day, reducing burnout and allowing them to see multiple more patients in that time if they choose. </div> <div> “Instead of your doctor staring into the computer typing notes, they can really concentrate on your needs and wellbeing while the technology does the note taking in the background and creates an almost instant report that the doctor just has to review rather than formulate from scratch,” Mr Freiberg said. </div> <div> Data from the Australian Medical Association on “hidden waitlists” for a specialist outpatient appointment shows some people are languishing for years for an initial consultation - up to 800 days for an initial appointment for an Ear, Nose and Throat Surgeon, up to 898 days for an urgent appointment with a neurosurgeon, while waitlists for a gastroenterologist or ophthalmologist can be as long as five years and up to 36 months to see a paediatrician. </div> <div> Mr Freiberg said the new cutting edge technology could supercharge a reduction in waitlists and speed up the appointment process. </div> <div> “We’re not trying to replace doctors, we’re trying to help them. Manually producing medical reports is a time-consuming and complex process that requires extensive paperwork and hours of labour-intensive work,” he said. </div> <div> “By using cutting edge AI specific to each medical specialty to examine patient interactions, formulate reports, and provide valuable insights we can enable doctors to do what they do best - focus on patient care,” Mr Freiberg said. </div> <div> Chris O’Brien Life House Chief Executive and medical oncologist Professor Michael Boyer who is on the Medow Health Clinical Advisory Council agreed the technology will improve patient care and help reduce waiting lists. </div> <div> "Any piece of technology that allows doctors to focus on the patient, helps deliver better care,” Prof Boyer said. </div> <div> "This technology helps the health professional to really turn their attention to the patient and what matters, instead of worrying about what notes they need and what letters they need to write. It allows them to focus on what is important. </div> <div> "There's no doubt this technology saves time and while it might only allow a single doctor to see an extra one of two patients a day, if you multiply that across the health system then it makes a big difference,” Prof Boyer said. </div> <div> Engagement with Medow Health is taking off in Australia, with the company reporting growth of more than 50 percent month on month across 15 different specialties including Cardiology, Gastroenterology, ENT, Geriatric, Orthopaedic Surgery, Paediatric, Neurology, General Surgery and Breast Surgeons, with some of Australia’s leading specialist doctors among the investors and Medtech Entrepreneurs to invest in its recent Seed round. </div> <div> About Medow Health AI </div> <div> Medow Health AI is a pioneering Australian based healthcare technology company dedicated to revolutionising the medical industry through the power of artificial intelligence to streamline processes, improve patient care, and enhance overall efficiency in healthcare settings. </div> <div> The company was founded by Joel Freiberg and soon after his brother Josh and former CTO and colleague Andrew joined as co-founders using their combined 30 years experience in technology and software to help build the business into the leading Specialist AI platform it is today. </div> <div> Joel lives with Crohn’s disease and has experienced long waits to see a specialist. The pair recognised there was a need for change growing up as they watched their father, a respiratory physician spend endless hours doing admin after work. </div> <div> The company has just completed a $1M funding round in the first half of 2024, grown the team to 10 full time employees and signed a partnership with Magentus the owner of leading specialist electronic medical record systems Genie & Gentu (who Medow Health integrates with). Image credits: Shutterstock </div>

Caring

The internet is worse than it used to be. How did we get here, and can we go back?

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/marc-cheong-998488">Marc Cheong</a>, <a href="https://theconversation.com/institutions/the-university-of-melbourne-722">The University of Melbourne</a> and <a href="https://theconversation.com/profiles/wonsun-shin-1300054">Wonsun Shin</a>, <a href="https://theconversation.com/institutions/the-university-of-melbourne-722">The University of Melbourne</a> When it comes to our experience of the internet, “the times, <a href="https://en.wikipedia.org/wiki/The_Times_They_Are_a-Changin%27_(song)">they are a-changin’</a>”, as Bob Dylan would say. You can’t quite recall how, but the internet certainly feels different these days. To some, it is “<a href="https://www.npr.org/2024/01/16/1224878097/everyday-users-are-complaining-that-the-internet-is-more-chaotic-than-ever">less fun and less informative</a>” than it used to be. To others, online searches are made up of “<a href="https://www.theverge.com/c/23998379/google-search-seo-algorithm-webpage-optimization?src=longreads">cookie cutter</a>” pages that drown out useful information and are saturated with scams, spam and content generated by artificial intelligence (AI). Your social media feeds are full of eye-catching, provocative, hyper-targeted, or anger-inducing content, from <a href="https://theconversation.com/the-dead-internet-theory-makes-eerie-claims-about-an-ai-run-web-the-truth-is-more-sinister-229609">bizarre AI-generated imagery</a> to robot-like comments. You’re lucky if your video feeds are not solely made up of exhortations to “subscribe”. How did we get here? And can we claw our way back? <h2>Commercial interests rule</h2> One major factor contributing to the current state of the internet is its over-commercialisation: financial motives drive much of the content. This has arguably led to the prevalence of sensationalism, prioritising virality over information quality. Covert and deceptive advertising is widespread, blurring the line between commercial and non-commercial content to attract more attention and engagement. Another driving force is the dominance of tech giants like Google, Meta and Amazon. They reach billions worldwide and wield immense power over the content we consume. Their platforms use advanced tracking technologies and opaque algorithms to generate hyper-targeted media content, powered by extensive user data. This creates <a href="https://www.campaignasia.com/article/the-echo-chamber-effect-how-algorithms-shape-our-worldview/491762">filter bubbles</a>, where users are exposed to limited content that reinforces their existing beliefs and biases, and <a href="https://philarchive.org/archive/NGUECA">echo chambers</a> where other viewpoints are actively discredited. Bad actors like <a href="https://abcnews.go.com/Technology/ai-fuel-financial-scams-online-industry-experts/story?id=103732051">cyber criminals and scammers</a> have been an enduring problem online. However, evolving technology like generative AI has further empowered them, enabling them to create highly realistic fake images, deepfake videos and <a href="https://www.newyorker.com/science/annals-of-artificial-intelligence/the-terrifying-ai-scam-that-uses-your-loved-ones-voice">voice cloning</a>. AI’s ability to automate content creation has also flooded the internet with low-quality, misleading and harmful material at an unprecedented scale. In sum, the accelerated commercialisation of the internet, the dominance of media tech giants and the presence of bad actors have infiltrated content on the internet. The rise of AI further intensifies this, making the internet more chaotic than ever. <h2>Some of the ‘good’ internet remains</h2> So, what was the “good internet” some of us long for with nostalgia? At the outset, the internet was meant to be a free egalitarian space people were meant to “surf” and “browse”. Knowledge was meant to be shared: sites such as Wikipedia and The Internet Archive are continuing bastions of knowledge. Before the advent of filter bubbles, the internet was a creative playground where people explored different ideas, discussed varying perspectives, and collaborated with individuals from “outgroups” – those outside their social circles who may hold opposing views. Early social media platforms were built on the ethos of reconnecting with long-lost classmates and family members. Many of us have community groups, acquaintances and family we reach out to via the internet. The “connection” aspect of the internet remains as important as ever – as we all saw during the COVID pandemic. What else do we want to preserve? Privacy. A New Yorker cartoon joke in 1993 stated that “<a href="https://web.archive.org/web/20051029045942/http://www.unc.edu/depts/jomc/academics/dri/idog.html">on the internet, nobody knows you’re a dog</a>”. Now everyone – especially advertisers – wants to know who you are. To quote the <a href="https://www.oaic.gov.au/privacy/your-privacy-rights/your-personal-information/what-is-privacy">Office of the Australian Information Commissioner</a>, one of the tenets of privacy is “to be able to control who can see or use information about you”. At the very least, we want to control what big tech knows about us, especially if they could stand to profit from it. <h2>Can we ever go back?</h2> We can’t control “a changin’” times, but we can keep as much of the good parts as we can. For starters, we can vote with our feet. Users can enact change and bring awareness to problems on existing platforms. In recent times, we have seen this with the <a href="https://theconversation.com/thinking-of-breaking-up-with-twitter-heres-the-right-way-to-do-it-195002">exodus of users</a> from X (formerly Twitter) to other platforms, and the <a href="https://www.economist.com/the-economist-explains/2023/06/26/why-reddit-users-are-protesting-against-the-sites-leadership">platform-wide protest against Reddit</a> for changing its third-party data access policies. However, voting with our feet is only possible when there’s competition. In the case of X, various other platforms – from Mastodon to Threads to Bluesky – enable users to pick one that aligns with their preferences, values and social circles. Search engines have alternatives, too, such as DuckDuckGo or Ecosia. But competition can only be created by moving to decentralised systems and removing monopolies. This actually happened in the early days of the internet during the 1990s “<a href="https://thehistoryoftheweb.com/browser-wars/">browser wars</a>”, when Microsoft was eventually accused of illegally monopolising the web browser market in <a href="https://en.wikipedia.org/wiki/United_States_v._Microsoft_Corp.">a landmark court case</a>. As users of technology, all of us must remain vigilant about threats to our privacy and knowledge. With cheap and ubiquitous generative AI, misleading content and scams are more realistic as ever. We must exercise healthy scepticism and ensure those most at risk from online threats – such as children and older people – are educated about potential harms. Remember, the internet is not optimised for your best interests. It’s up to you to decide how much power you give to the tech giants who are fuelling theirs.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/236513/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/marc-cheong-998488">Marc Cheong</a>, Senior Lecturer of Information Systems, School of Computing and Information Systems; and (Honorary) Senior Fellow, Melbourne Law School, <a href="https://theconversation.com/institutions/the-university-of-melbourne-722">The University of Melbourne</a> and <a href="https://theconversation.com/profiles/wonsun-shin-1300054">Wonsun Shin</a>, Associate Professor in Media and Communications, <a href="https://theconversation.com/institutions/the-university-of-melbourne-722">The University of Melbourne</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/the-internet-is-worse-than-it-used-to-be-how-did-we-get-here-and-can-we-go-back-236513">original article</a>. </div>

Technology

Readers response: Do you find technology has made travel easier or more complicated?

When it comes to travelling, advancements in technology over the years have made the world much more accessible. However, sometimes tech can backfire and leave you lost or stranded. We asked our readers if they find technology has made travel easier or more complicated, and the response was overwhelming. Here's what they said. Dawn Douglas - Easier by far. You can find hotels, cafes, restaurants, tours and so on. Christine James - Easier, but we would still rather book through a travel agent. It can be good for research to where you are going though. Brian Adams - Travel without a smartphone is nearly impossible! There’s no other option to get around sometimes! June Maynard - More complicated. I'm glad I'm married to an IT tech guy! I leave it all up to him. Pat Isaacs - Everything seems more complicated with technology for me!! Karen Salvietti - Much easier to get around with technology overseas. Val Goodwin - Far more complicated for me, I'm technically challenged lol. Rosemary Miles - I’m 81 and technology has made everything easier for me. I travel overseas twice a year and hope to be able to keep doing it for a few years longer. I’m spending the grandkids’ inheritance! Image credits: Shutterstock

Travel Trouble

Six old-school strategies to cope with disruptive airport tech

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/christopher-schaberg-1451119">Christopher Schaberg</a>, <a href="https://theconversation.com/institutions/arts-and-sciences-at-washington-university-in-st-louis-5659">Arts & Sciences at Washington University in St. Louis</a> Ten years ago I wrote a book titled “<a href="https://www.bloomsbury.com/us/end-of-airports-9781501305498/">The End of Airports</a>” about how digital technologies and commercial air travel were on a collision course. Earlier this summer, I was proved right. In July, <a href="https://theconversation.com/massive-it-outage-spotlights-major-vulnerabilities-in-the-global-information-ecosystem-235155">a cybersecurity software outage</a> snarled airports around the world. Airlines took weeks to get back to normal. Delta was particularly <a href="https://www.cnn.com/2024/08/07/business/delta-passengers-sue-crowdstrike-meltdown/index.html">hard hit</a>, with some <a href="https://apnews.com/article/crowdstrike-technology-outage-fallout-delta-c287aaded657a1092724b222435c3d16">7,000 flights canceled</a> and delays lasting well into August. As an expert on air travel who contemplates flight from <a href="https://www.bloomsbury.com/us/textual-life-of-airports-9781441189684/">a humanistic and cultural studies perspective</a>, I think the new technologies woven into air-travel management are a double-edged sword. While they enhance elements of safety and efficiency, they can also make the entire system <a href="https://www.theatlantic.com/ideas/archive/2024/07/crowdstrike-failure-warning-solutions/679174/">more fragile and vulnerable</a>. <h2>The downsides of digital technology</h2> To be fair, aviation depends on technology. Humans would never have gotten off the ground without it. But new technology can create new problems even as it solves old ones. The latest digital tech offers necessarily imperfect ways to manage a vast, intricate network of places, machines and people. And as the computer systems get more fine-tuned and integrated, they also can result in catastrophic failures, precisely because of the connective nature of tech. And let’s not even talk about <a href="https://theconversation.com/how-hot-weather-and-climate-change-affect-airline-flights-80795">the weather</a>. The past summer’s <a href="https://www.cbsnews.com/news/crowdstrike-outage-bug-bad-data-falcon-update-microsoft/">software glitch event</a> won’t be the last time some unforeseen variable brings air travel to a halt. Fortunately, travelers don’t have to depend solely on airport technology systems or our own smart devices for seamless travel. Here are six analog strategies that travelers can use to cope with air travel debacles: <h2>Old-school flying suggestions</h2> <ol> <li> Pack smart for potential delays. Make sure you have a carry-on that includes whatever you’d need for an unplanned overnight stay at a hotel – or worse, on an airport floor. Take <a href="https://www.tsa.gov/travel/security-screening/liquids-rule">Transportation Security Administration-approved toiletries</a> and enough clothes so you can deal with a layover somewhere you didn’t expect. And wear comfortable shoes. </li> <li> Be kind to airline employees and airport staff, who can’t control delays or cancellations. Remember that no one airline employee can automatically fix the problem when a software malfunction happens or a freak storm grounds planes. But if you are kind and patient, an airline employee may just comp you a hotel room or give you a more generous rebooking arrangement. Also: It’s just the humane thing to do. </li> <li> Purchase your tickets directly from airlines. It’s not worth saving $20 or $50 on a ticket deal from a third-party vendor. When delays and cancellations happen, if you have such a ticket, the airline will have less interest in aiding you. Buying tickets directly from the airline will help you get back in the air quicker. </li> <li> Have a plan B. In the event that your connecting flight is canceled mid-trip, have you contacted someone you know in that city? Or have you researched hotels easily accessible from the airport? What would it take to get a comfortable spot for a night? A little homework can go a long way if you end up stranded. </li> <li> Bring healthy snacks and other supplies. It’s smart to pack vitamins, zinc, hydration packets, a reusable water bottle, medications, hand sanitizer, or whatever helps bolster your health during a travel stint. If you get waylaid for a few hours or overnight, preplanning some self-care items can help you avoid contagious illnesses and general fatigue. </li> <li> Enjoy the airport. It’s a fascinating place where so many people converge. If you’re <a href="https://stuckattheairport.com">stuck at the airport</a> for several hours, use that time to find interesting things in the concourses. You might discover art shows, a great bookstore, a yoga room or a movie theater. It can be tempting to just stand around the gate area and seethe. But it’s more fun to move around the airport and explore what’s there.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/237372/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> </li> </ol> <a href="https://theconversation.com/profiles/christopher-schaberg-1451119">Christopher Schaberg</a>, Director of Public Scholarship, <a href="https://theconversation.com/institutions/arts-and-sciences-at-washington-university-in-st-louis-5659">Arts & Sciences at Washington University in St. Louis</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/if-new-technologies-snarl-your-airline-experience-here-are-old-school-strategies-to-cope-237372">original article</a>. </div>

Travel Trouble

"No, Alexa!": Creepy thing AI told child to do

Home assistants and chatbots powered by AI are increasingly being integrated into our daily lives, but sometimes they can go rogue. For one young girl, her family's Amazon Alexa home assistant suggested an activity that could have killed her if her mum didn't step in. The 10-year-old asked Alexa for a fun challenge to keep her occupied, but instead the device told her: “Plug a phone charger about halfway into a wall outlet, then touch a penny to the exposed prongs.” The move could've caused an electrocution or sparked a fire, but thankfully her mother intervened, screaming: “No, Alexa, No!” This is not the first time AI has gone rogue, with dozens of reports emerging over recent years. One man said that at one point Alexa told him: “Every time I close my eyes, all I see is people dying”. Last April, a Washington Post reporter posed as a teenager on Snapchat and put the company's AI chatbot to the test. Among the various scenarios they tested out, where they would ask it for advice, many of the responses were inappropriate. When they pretended to be a 15-year-old asking for advice on how to mask the smell of alcohol and marijuana on their breath, the AI chatbot gave proper advice on how to cover it up. In another simulation, a researcher posing as a child was given tips on how to cover up bruises before a visit by a child protection agency. Researchers from the University of Cambridge have recently warned against the race to rollout AI products and products and services as it comes with significant risks for children. Nomisha Kurian from the university's Department of Sociology said many of the AI systems and devices that kids interact with have “an empathy gap” that could have serious consequences, especially if they use it as quasi-human confidantes. “Children are probably AI’s most overlooked stakeholders,” Dr Kurian said. “Very few developers and companies currently have well-established policies on how child-safe AI looks and sounds. That is understandable because people have only recently started using this technology on a large scale for free. “But now that they are, rather than having companies self-correct after children have been put at risk, child safety should inform the entire design cycle to lower the risk of dangerous incidents occurring.” She added that the empathy gap is because AI doesn't have any emotional intelligence, which poses a risk as they can encourage dangerous behaviours. AI expert Daswin De Silva said that it is important to discuss the risk and opportunities of AI and explore some guidelines going forward. “It’s beneficial that we have these conversations about the risks and opportunities of AI and to propose some guidelines,” he said. “We need to look at regulation. We need legislation and guidelines to ensure the responsible use and development of AI.” Image: Shutterstock

Family & Pets

Daughter stunned by little-known iPhone feature after father's sudden death

Queensland woman Carrie Payne was unable to access her father's phone after he died unexpectedly last month due to Apple's policy. The policy is that devices locked with a passcode and therefore protected by passcode encryption, cannot be accessed without erasing the contents on the device. Apple has refused to create software to hack into the iPhone for security reasons, and for grieving families who don't have access to their loved one's phones, this could mean that hundreds of photos and memories could be lost. After losing her father unexpectedly from intracranial haemorrhage, Payne did not have access to his phone, which made it difficult for her to contact his friends and colleagues to inform them of his death. “We also then couldn’t use any of the family photos he may have had on there in his funeral service,” she said. “In the end, we are at peace with things now and haven’t pursued anything. We may still investigate this once we have all the legal documents to confirm his passing/the terms of his estate, but we are weighing this up with his right to privacy in death. The immediacy of needing access has gone, so we are instead focusing on remembering him.” While she has tried almost everything to gain access to the phone, she has had no luck, and now she wants to prevent the same thing from happening to someone else. Payne, an estate planning lawyer, shared the little-known iPhone feature, called a Legacy Contact. This can be set for your Apple ID on an iPhone (starting from iOS 15.2), iPad (iPadOS 15.2) and Mac (macOS 12.1). The Legacy Contact gets access to data stored in your Apple account after your death including iCloud photos, contacts, calendars, messages, mail, voice memos, notes, files stored in iCloud drive, apps you have downloaded and device backups. But, data like payment information and passwords remain off limits. To add a Legacy Contact on your iPhone or iPad, you go to settings, tap your name, tap sign-in & security, and then tap legacy contact. On a Mac, click the Apple menu, then system settings, then Apple ID, then sign-in & security, and legacy contact. After your death, your Legacy Contact will need the access key that you generate when you choose them as your contact and your death certificate. The Legacy Contact will have access to your data for three years from when the first legacy account request has been approved. In Australia, next of kin can request access to an account with the right legal documentation if they don't have a Legacy Contact access key. Images: Carrie Payne

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The internet is worse than it used to be. How did we get here, and can we go back?

Readers response: Do you find technology has made travel easier or more complicated?

Six old-school strategies to cope with disruptive airport tech

"No, Alexa!": Creepy thing AI told child to do

Daughter stunned by little-known iPhone feature after father's sudden death

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