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Do mobile phones cause brain cancer? Science makes definitive call

The question of whether mobile phones - specifically the electromagnetic radiation or radio waves emitted by these devices - cause cancer has been debated and researched for a long time, and now scientists have made a definitive call. A new comprehensive review commissioned by the World Health Organization has found that mobile phones are NOT linked to brain and head cancers. The systematic review, led by the Australian Radiation Protection and Nuclear Safety Agency (Arpansa), examined over 5,000 studies, which included 63 observational studies on humans published between 1994 and 2022 and is "the most comprehensive review to date" according to review lead author, associate prof Ken Karipidis. “We concluded the evidence does not show a link between mobile phones and brain cancer or other head and neck cancers," he said. The review, which was published on Wednesday, focused on cancers of the nervous system, salivary gland and brain tumours. They found no overall association between mobile phone use and cancer, even if people have used it for a long time (over 10 years) or spend a lot of time on their phones. “I’m quite confident with our conclusion. And what makes us quite confident is … even though mobile phone use has skyrocketed, brain tumour rates have remained stable,” Karipidis continued. Despite emitting electromagnetic radiation, also known as radio waves, the exposure is relatively low. Karipidis said people hear the word radiation and assume it is similar to nuclear radiation, “and because we use a mobile phone close to the head when we’re making calls, there is a lot of concern.” He clarified that “radiation is basically energy that travels from one point to another. There are many different types, for example, ultraviolet radiation from the sun." “We’re always exposed to low-level radio waves in the everyday environment.” While exposure from mobile phones is still low, it is much higher than exposure from any other wireless technology sources since they are used close to the head, Karipidis said. The association between mobile phones and cancers came about from early studies comparing differences between those with and without brain tumours and asking about their exposure history. According to Karipidis, who is also the vice-chair of the International Commission on Non-Ionizing Radiation Protection, the results from these kind of studies tend to be biased, as the group with the tumour tend to overreport their exposure. Based on these early studies WHO’s International Agency for Research on Cancer (IARC) designated radio-frequency fields like those from mobile phones as a possible cancer risk, but Karipidis said "this classification doesn’t mean all that much”. This is because the IARC has different classifications of cancer risk, with some substances classified as a “definite” carcinogen (such as smoking), and others as “probable” or “possible” carcinogens. Tim Driscoll, a professor at the University of Sydney and chair of the Australian Cancer Council’s occupational and environmental cancers committee, also backed the systematic review. “I think people should feel reassured by this study … but it’s worthwhile just remembering that the studies aren’t perfect, but the weight of evidence certainly is that mobile phones should be considered safe to use in terms of any concerns about increased risk of cancer,” Driscoll said. Images: Shutterstock

Body

Matthew Perry’s chilling final words revealed

Matthew Perry's chilling final words to his assistant on the day of his death has been made public for the first time, not long after five people were <a href="https://www.oversixty.com.au/finance/legal/five-people-arrested-over-matthew-perry-s-death" target="_blank" rel="noopener">arrested</a> in connection to his death. New details about the star's final weeks alive have been released in relation to the plea deal taken by Perry’s former live-in assistant, Kenneth Iwamasa, 59. The former Friends star told his assistant to “shoot me up with a big one,” before he was found dead in the hot tub of his Los Angeles mansion. According to court documents, Perry was injected with a shot of ketamine at around 8.30am, and was administered the second dose while watching a movie at 12.45pm. About 40 minutes later, he asked his assistant to prepare the jacuzzi and shoot him up with the third, and final “big one”, of the day. “Defendant left the residence to run errands... after returning to the residence, defendant found [Mr Perry] face down in the jacuzzi and deceased,” the court documents reportedly said. The newly released police documents also said that Perry had been found unconscious at his home twice before his tragic death in October. Around two weeks before his death it was reported that the doctor accused of supplying the ketamine, Dr Salvador Plascencia, injected him "with a large dose of ketamine", that caused a "significant spike" to his systolic blood pressure and caused his body to "freeze up such that he could not talk or move". Dr Plascencia allegedly told Iwamasa "Let's not do that again" following the scare and later allegedly described Perry as "too far gone and spiralling in his addiction". Despite this the doctor allegedly ordered 10 vials of ketamine for Perry four days before his death, and allegedly contacted Perry's assistant to offer the up for sale. Three other people have been arrested alongside Iwamasa and Dr Plascencia, including Eric Fleming, Dr. Mark Chavez and the so-called “Ketamine Queen of Los Angeles”, Jasveen Sangha. According to Page Six, Iwamasa, Fleming and Chavez all agreed to a deal that saw them plead guilty – while Sangha and Plasencia have pleaded not guilty. Image: Doug Krantz/BFA.com/ Shutterstock editorial

Legal

"Words matter": Why Australia's threat level was just raised to "probable"

Anthony Albanese has announced that Australia's terror level has been raised in the wake of spy agency warnings. The Prime Minister announced the change from “possible to probable” on Monday morning at a press conference in Canberra with ASIO director-general Mike Burgess. “ASIO is raising the national terrorist and threat level from possible to probable," Mr Burgess said. “Our decision reflects that the security environment is degrading. A threat level of probable is reassessed as a greater than 50 per cent chance of attack planning in the next 12 months." “It does not mean that we have intelligence about the current attack planning or expectation of an imminent attack." The National Terrorism Threat Advisory System has a scale of five levels, beginning with Not Expected, Possible, Probable, before rising to Expected and Certain. Mr Burgess said the decision was not taken easily, as he explained, “Our decision is not a direct response to the tragic events in the Middle East. At this stage we do not believe any of the terrorist plots we have investigated in the last year have been inspired by Gaza." “Terrorist leaders offshore are not inspiring attacks onshore. This is why we did not raise the threat level in the immediate aftermath of 7 October.” Mr Albanese said the decision follows a cabinet meeting today and briefings by spy agencies. “My government’s first priority is the safety and security of Australians and this morning, I convened a national-security committee meeting to hear from the director-general," Mr Albanese said. “I want to reassure Australians that probable does not mean inevitable and it does not mean it is intelligence about an imminent threat or danger. But the advice that we have received is that more Australians are embracing a more diverse range of extreme ideologies and it is our responsibility to be vigilant. Mr Burgess said it did not mean there was any imminent threat of a terrorist attack in Australia, but said it was about being vigilant and prepared. “Australia’s security environment is more volatile and more unpredictable, you’ve heard me say many times of espionage and foreign interference, our principal security concerns,’’ he said. “While the threats to our way of life are elevated we are seeing an increase in extremism, more Australians are being radicalised and radicalised more quickly. More Australians are embracing a more diverse range of extreme ideologies and more Australians are willing to use violence to advance their cause." In response to a question from the media on the Greens, who recently accused the Labor Party of being implicit in genocide when it comes to the war in Palestine, the Prime Minister said some of the rhetoric was of concern. “Words matter and it is important that people engage in a way that is respectful, that people don’t make claims that they know are not right in order to try to secure some short-term political advantage,’’ he said. Concluding the press conference, Mr Burgess said it is up to every Australian to say vigilant and report any suspicious behaviour. He said, "This is a matter for everyone, community leaders, politicians, the media, watch your words, watch your actions. Be very careful about that because there is a direct correlation between inflamed language and inflamed tension and violence.” Image credits: LUKAS COCH/EPA-EFE/Shutterstock Editorial

Legal

Yes, blue light from your phone can harm your skin. A dermatologist explains

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/michael-freeman-223922">Michael Freeman</a>, <a href="https://theconversation.com/institutions/bond-university-863">Bond University</a> Social media is full of claims that everyday habits can harm your skin. It’s also full of recommendations or advertisements for products that can protect you. Now social media has blue light from our devices in its sights. So can scrolling on our phones really damage your skin? And will applying creams or lotions help? Here’s what the evidence says and what we should really be focusing on. <h2>Remind me, what actually is blue light?</h2> Blue light is part of the visible light spectrum. Sunlight is the strongest source. But our electronic devices – such as our phones, laptops and TVs – also emit it, albeit at levels <a href="https://melasmaclinic.com.au/wp-content/uploads/2024/01/Melasma-LEDS.pdf">100-1,000 times</a> lower. Seeing as we spend so much time using these devices, there has been some concern about the impact of blue light on our health, including <a href="https://theconversation.com/do-blue-light-glasses-really-work-can-they-reduce-eye-strain-or-help-me-sleep-213145">on our eyes and sleep</a>. Now, we’re learning more about the impact of blue light on our skin. <h2>How does blue light affect the skin?</h2> The evidence for blue light’s impact on skin is still emerging. But there are some interesting findings. 1. Blue light can increase pigmentation <a href="https://academic.oup.com/ced/article-abstract/46/5/934/6598472?redirectedFrom=fulltext&login=false">Studies</a> <a href="https://onlinelibrary.wiley.com/doi/full/10.1111/srt.13401">suggest</a> exposure to blue light can stimulate production of melanin, the natural skin pigment that gives skin its colour. So too much blue light can potentially worsen hyperpigmentation – overproduction of melanin leading to dark spots on the skin – especially in people with darker skin. 2. Blue light can give you wrinkles Some research <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6280109/">suggests</a> blue light might damage collagen, a protein essential for skin structure, potentially accelerating the formation of wrinkles. A laboratory <a href="https://pubmed.ncbi.nlm.nih.gov/29399830/">study suggests</a> this can happen if you hold your device one centimetre from your skin for as little as an hour. However, for most people, if you hold your device more than 10cm away from your skin, that would reduce your exposure <a href="https://en.wikipedia.org/wiki/Inverse-square_law">100-fold</a>. So this is much less likely to be significant. 3. Blue light can disrupt your sleep, affecting your skin If the skin around your eyes looks dull or puffy, it’s easy to blame this directly on blue light. But as we know blue light affects sleep, what you’re probably seeing are some of the visible signs of sleep deprivation. We know blue light is particularly good at <a href="https://journals.physiology.org/doi/full/10.1152/japplphysiol.01413.2009?rss=1">suppressing</a> production of melatonin. This natural hormone normally signals to our bodies when it’s time for sleep and helps regulate our sleep-wake cycle. By suppressing melatonin, blue light exposure before bed disrupts this natural process, making it harder to fall asleep and potentially reducing the <a href="https://www.tandfonline.com/doi/abs/10.1080/07420528.2023.2173606">quality of your sleep</a>. The stimulating nature of screen content further disrupts sleep. Social media feeds, news articles, video games, or even work emails can keep our brains active and alert, hindering the transition into a sleep state. Long-term sleep problems can also <a href="https://academic.oup.com/ced/article-abstract/40/1/17/6621145?login=false">worsen</a> existing skin conditions, such as acne, eczema and rosacea. Sleep deprivation can elevate cortisol levels, a stress hormone that breaks down collagen, the protein responsible for skin’s firmness. Lack of sleep can also weaken the skin’s natural barrier, making it more susceptible to environmental damage and dryness. <h2>Can skincare protect me?</h2> The beauty industry has capitalised on concerns about blue light and offers a range of protective products such as mists, serums and lip glosses. From a practical perspective, probably only those with the more troublesome hyperpigmentation known as <a href="https://dermnetnz.org/topics/melasma">melasma</a> need to be concerned about blue light from devices. This condition requires the skin to be well protected from all visible light at all times. The only products that are totally effective are those that block all light, namely mineral-based suncreens or some cosmetics. If you can’t see the skin through them they are going to be effective. But there is a lack of rigorous testing for non-opaque products outside laboratories. This makes it difficult to assess if they work and if it’s worth adding them to your skincare routine. <h2>What can I do to minimise blue light then?</h2> Here are some simple steps you can take to minimise your exposure to blue light, especially at night when it can disrupt your sleep: <ul> <li> use the “night mode” setting on your device or use a blue-light filter app to reduce your exposure to blue light in the evening </li> <li> minimise screen time before bed and create a relaxing bedtime routine to avoid the types of sleep disturbances that can affect the health of your skin </li> <li> hold your phone or device away from your skin to minimise exposure to blue light </li> <li> use sunscreen. Mineral and physical sunscreens containing titanium dioxide and iron oxides offer broad protection, including from blue light. </li> </ul> <h2>In a nutshell</h2> Blue light exposure has been linked with some skin concerns, particularly pigmentation for people with darker skin. However, research is ongoing. While skincare to protect against blue light shows promise, more testing is needed to determine if it works. For now, prioritise good sun protection with a broad-spectrum sunscreen, which not only protects against UV, but also light.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/233335/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/michael-freeman-223922">Michael Freeman</a>, Associate Professor of Dermatology, <a href="https://theconversation.com/institutions/bond-university-863">Bond University</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/yes-blue-light-from-your-phone-can-harm-your-skin-a-dermatologist-explains-233335">original article</a>. </div>

Body

Optus giving away 20,000 free phones to vulnerable customers

Optus will be giving away 20,000 mobile phones to vulnerable customers ahead of the 3G network shut down. Following the footsteps of Telstra, who gave out <a href="https://www.oversixty.com.au/finance/money-banking/telstra-giving-free-phones-to-elderly-and-remote" target="_blank" rel="noopener">12,000 mobile phones</a> to their most vulnerable remote and elderly customers last month, Optus will offer thousands of free mobile phones to customers enduring financial hardship and vulnerable customers finding it difficult to replace their current phones. “We know that many impacted customers are actually using a 4G handset that reverts to 3G for calls, so it’s vital these customers understand the importance of upgrading their handsets when notified,” Optus’ head of new products Harvey Wright said. Messages have been sent to eligible customers, and the telco giant has also rolled out special deals encouraging Australian's to upgrade. The move to switch off 3G means that soon certain mobile devices will no longer be able to send texts, make calls, or contact triple-0 in an emergency. A few older 4G handsets will also be affected. Telstra will turn off their 3G network on August 31, while Optus will turn it off on September 1. TPG Telecom and Vodafone have already turned it off. Australia's mobile network operators say that the move will help boost the capacity, speed and reliability of the newer 4G and 5G networks. The Australian Mobile Telecommunications Association (AMTA) have also urged customers to take action to ensure that they stay connected. “Whether it’s your day-to-day mobile or one you keep in the drawer for an emergency, we encourage you to check all of your devices to ensure they will be supported once Australia’s 3G networks are switched off,” AMTA chief executive Louise Hyland said. The AMTA suggests that concerned customers should visit their <a href="https://amta.org.au/3g-closure/" target="_blank" rel="noopener">website</a> to find out if their devices will be supported. “It is important to note that while 3G networks are still in operation, those affected mobile devices will continue to connect to any available 3G network while in coverage, to make emergency calls to triple-0,” Hyland said. “However, once the 3G networks are fully closed, these phones will not be able to make emergency calls. “It is crucial to act now if you know you have an older mobile device and you haven’t already upgraded.” Image: Shutterstock

Money & Banking

Why you should be wary of charging your phone in an airport

While charging stations at airports can often be life-savings before boarding a flight, it turns out these handy outlets can be leaving you vulnerable. Many people have fought over a spot to charge up your devices at the last minute before embarking on a holiday, but next time you leave home with your phone or laptop needing some more juice, think again. Emily Stallings, co-founder of tech retailer <a href="https://www.getcasely.com/">Casely</a>, says that by plugging your phone into a power outlet at a public USB charging station, you're at risk of data breaches and malware infection. "If a device gets infected, it could end up leaking sensitive information or even stop working properly," she told <a href="https://travel.nine.com.au/latest/charging-phone-at-the-airport-danger-expert/57d141df-33ba-4a50-89e5-26f6f2a0c18d">9Travel</a>. These public USB ports have often been compromised by cybercriminals, who then use these unsecured ports to steal sensitive information transmitted between devices. "From personal emails to financial data, the information intercepted through these compromised ports could lead to identity theft, financial loss, and other serious consequences," explains Stallings. The best way to get around this threat, without letting your phone run out of battery, is to pack a portable charging device in your carry-on bag every time you travel. With your own cord and power bank, it's far less likely that any sneaky hackers will be able to access your device's data. Stallings says you can also enable security features such as USB Restricted Mode on your device, for those moments when you're desperate for a charger and have to rely on public ports. "This adds an extra layer of protection against potential data breaches and malware infections when charging from public USB ports." "By activating USB Restricted Mode or similar security features, you restrict data transfer over USB connections, effectively preventing unauthorised access to your device's data while charging in public spaces." Image credits: Shutterstock

Travel Tips

Telstra giving free phones to elderly and remote

With the 3G network set to shut down completely on August 31, Telstra announced that it will be giving 12,000 mobile phones away for free in a bid to help the most vulnerable customers switch to 4G. Starting from Tuesday, the telecommunications company will be issuing complimentary phones to customers who are elderly, live rurally or are facing difficult situations. These include those facing financial issues, recovering from natural disasters, or those who have a life-threatening medical condition and therefore rely on a working phone. Telstra have also identified those who live regionally or are over 80 years old and may require extra transition support, as they may have difficulty accessing a physical store to make the switch. Those who are flagged as eligible will be contacted by the telco company, and they are encouraging customers who receive the message to follow the instructions given to make the switch. Major Brendan Nottle from The Salvation Army has praised this initiative for helping the "most vulnerable members of our community." “Connection is one of the most important things to maintain in our society, whether it is with friends and family or with housing and support services,” he said. “Ensuring that every Australian, from any background or level of income, can take part in our modern digital society is crucial. “A phone can be a gateway to social inclusion, community connection and support, and with the upcoming closure of 3G networks in Australia it is important for us to reach out and ensure that this can continue for everyone.” Customers who are yet to upgrade are also told to make the switch sooner than later. Other devices that will be affected by the shutdown include certain smart watches, tablets, medical alarms, EFTPOS terminals and security monitors. Images: Shutterstock

Money & Banking

The voice in your head may help you recall and process words. But what if you don’t have one?

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/derek-arnold-106381">Derek Arnold</a>, <a href="https://theconversation.com/institutions/the-university-of-queensland-805">The University of Queensland</a> Can you imagine hearing yourself speak? A voice inside your head – perhaps reciting a shopping list or a phone number? What would life be like if you couldn’t? Some people, including me, cannot have imagined visual experiences. We cannot close our eyes and conjure an experience of seeing a loved one’s face, or imagine our lounge room layout – to consider if a new piece of furniture might fit in it. This is called “<a href="https://theconversation.com/a-blind-and-deaf-mind-what-its-like-to-have-no-visual-imagination-or-inner-voice-226134">aphantasia</a>”, from a Greek phrase where the “a” means without, and “phantasia” refers to an image. Colloquially, people like myself are often referred to as having a “blind mind”. While most attention has been given to the inability to have imagined visual sensations, aphantasics can lack other imagined experiences. We might be unable to experience imagined tastes or smells. Some people cannot imagine hearing themselves speak. A <a href="https://www.sciencealert.com/we-used-to-think-everybody-heard-a-voice-inside-their-heads-but-we-were-wrong">recent study</a> has advanced our understanding of people who cannot imagine hearing their own internal monologue. Importantly, the authors have identified some tasks that such people are more likely to find challenging. <h2>What the study found</h2> Researchers at the University of Copenhagen in Denmark and at the University of Wisconsin-Madison in the United States <a href="https://journals.sagepub.com/doi/10.1177/09567976241243004">recruited 93 volunteers</a>. They included 46 adults who reported low levels of inner speech and 47 who reported high levels. Both groups were given challenging tasks: judging if the names of objects they had seen would rhyme and recalling words. The group without an inner monologue performed worse. But differences disappeared when everyone could say words aloud. Importantly, people who reported less inner speech were not worse at all tasks. They could recall similar numbers of words when the words had a different appearance to one another. This negates any suggestion that aphants (people with aphantasia) simply weren’t trying or were less capable. <h2>A welcome validation</h2> The study provides some welcome evidence for the lived experiences of some aphants, who are still often told their experiences are not different, but rather that they cannot describe their imagined experiences. Some people feel anxiety when they realise other people can have imagined experiences that they cannot. These feelings may be deepened when others assert they are merely confused or inarticulate. In my own <a href="https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2024.1374349/full">aphantasia research</a> I have often quizzed crowds of people on their capacity to have imagined experiences. Questions about the capacity to have imagined visual or audio sensations tend to be excitedly endorsed by a vast majority, but questions about imagined experiences of taste or smell seem to cause more confusion. Some people are adamant they can do this, including a colleague who says he can imagine what combinations of ingredients will taste like when cooked together. But other responses suggest subtypes of aphantasia may prove to be more common than we realise. The authors of the recent study suggest the inability to imagine hearing yourself speak should be referred to as “anendophasia”, meaning without inner speech. Other authors had suggested <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8551557/">anauralia</a> (meaning without auditory imagery). Still other researchers have referred to all types of imagined sensation as being different types of “imagery”. Having <a href="https://www.sciencedirect.com/science/article/abs/pii/S0010945222000417">consistent names</a> is important. It can help scientists “talk” to one another to compare findings. If different authors use different names, important evidence can be missed. <h2>We have more than 5 senses</h2> Debate continues about how many senses humans have, but some scientists reasonably argue for a <a href="https://www.sensorytrust.org.uk/blog/how-many-senses-do-we-have#:%7E:text=Because%20there%20is%20some%20overlap,sensation%20of%20hunger%20or%20thirst.">number greater than 20</a>. In addition to the five senses of sight, smell, taste, touch and hearing, lesser known senses include thermoception (our sense of heat) and proprioception (awareness of the positions of our body parts). Thanks to proprioception, most of us can close our eyes and touch the tip of our index finger to our nose. Thanks to our vestibular sense, we typically have a good idea of which way is up and can maintain balance. It may be tempting to give a new name to each inability to have a given type of imagined sensation. But this could lead to confusion. Another approach would be to adapt phrases that are already widely used. People who are unable to have imagined sensations commonly refer to ourselves as “aphants”. This could be adapted with a prefix, such as “audio aphant”. Time will tell which approach is adopted by most researchers. <h2>Why we should keep investigating</h2> Regardless of the names we use, the study of multiple types of inability to have an imagined sensation is important. These investigations could reveal the essential processes in human brains that bring about a conscious experience of an imagined sensation. In time, this will not only lead to a better understanding of the diversity of humans, but may help uncover how human brains can create any conscious sensation. This question – how and where our conscious feelings are generated – remains one of the great mysteries of science.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/230973/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/derek-arnold-106381">Derek Arnold</a>, Professor, School of Psychology, <a href="https://theconversation.com/institutions/the-university-of-queensland-805">The University of Queensland</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/the-voice-in-your-head-may-help-you-recall-and-process-words-but-what-if-you-dont-have-one-230973">original article</a>. </div>

Mind

Condolence messages that will help you find the right words

<h2>Condolence messages for every situation</h2> When someone you care about has lost someone they care about, it’s important to reach out and show your love. “We’re hard-wired as human beings to connect with others, especially when we’re grieving,” says Abigail Nathanson, a licensed social worker and professor of grief and trauma at New York University. “Being able to talk about the pain and loss and receive support from others is an essential part of the grieving process.” While you may eventually engage in longer discussions, condolence messages are the first step after any loss. These messages of sympathy are a simple and beautiful way to connect with a grieving loved one. But even though death and grief are universal experiences, it can be hard to find the right things to say to someone who is grieving or know what to write in a condolence card—probably because there aren’t any words that can take away their pain. But it’s proper etiquette to say something rather than to stay silent. Otherwise, the person who’s grieving might think you don’t care. <h2>What can you say to comfort someone who’s lost a loved one?</h2> “Just like there is no one ‘right’ way to grieve, there is no one script for what to say to someone who has experienced a great loss,” Nathanson says. “However we do know that there are some things that many people find comforting and supportive.” When thinking of what to say when someone dies, Nathanson offers these tips: <ul> <li>Lead with sympathy or empathy.</li> <li>Offer to listen (and then listen without interrupting).</li> <li>Don’t offer banal platitudes, like: “Everything will turn out for the best.”</li> <li>Don’t tell them how to feel, like: “Your father wouldn’t want you to be sad.”</li> <li>Reinforce your love and support for them.</li> <li>Offer to help in meaningful ways.</li> <li>Don’t offer advice unless they ask for it.</li> </ul> <h2>How to write a condolence message</h2> “Remember that the goal of a condolence message is not to talk the person out of being sad or to ‘cure’ their grief,” Nathanson says. “It’s to offer love and support during a trying time.” Expressing condolences in person is incredibly powerful, but if you can’t be there with them, sending a condolence message is the next best thing. In this digital age, you have lots of options. <ul> <li>Video messages offer the added bonus of face-to-face connection.</li> <li>Condolence text messages are an immediate way to reach out.</li> <li>Email is a great way to share longer thoughts, including pictures or memories of the loved one. They can also be read at the person’s leisure.</li> <li>Handwritten notes show extra care and are often sentimental keepsakes.</li> <li>Comments on social media show public support and allow you to interact with others who may be grieving the loss as well.</li> </ul> Regardless of which method you choose to convey your love and support, keep your message relatively short. Grief can induce brain fog, making it difficult to concentrate on long messages, Nathanson says. And send your message as soon as you can (but better late than never!), and consider attaching it to one of these beautiful sympathy gifts. <h2>Short condolence messages</h2> To help you find the right words, here’s a list of heartfelt short condolence messages messages. Your kind words will be appreciated more than you know. <ol> <li>I’m so sorry for your loss.</li> <li>My heart breaks for you.</li> <li>This hurts, and it sucks!</li> <li>You are in my prayers.</li> <li>My heart is with you at this time.</li> <li>I love you, and I’m here for you.</li> <li>I’m so sorry you are hurting.</li> <li>Sending love and peace.</li> <li>You are in my thoughts.</li> <li>May you find comfort at this time.</li> <li>Blessings for you and your loved ones.</li> <li>I’m with you during this difficult time.</li> <li>I hope you can feel my love.</li> <li>Love and support for you and yours.</li> <li>I wish I could give you the biggest hug.</li> <li>Sending you peaceful and loving vibes.</li> <li>Praying you feel comforted.</li> <li>You can cry on my shoulder.</li> <li>I’m devastated for you.</li> <li>My heart goes out to you at this difficult time.</li> </ol> Image credits: Shutterstock This article originally appeared on <a href="https://www.readersdigest.com.au/true-stories-lifestyle/inspirational/condolence-messages-that-will-help-you-find-the-right-words" target="_blank" rel="noopener">Reader's Digest</a>.

Caring

Tourist slapped with $225k bill after simple mistake

An American tourist has revealed the moment he was charged with a $US143k (AU$225k) bill after a short holiday to Switzerland. Rene Remund and his wife Linda went on the trip last September. Prior to their travels, Remund made sure to inform his mobile phone provider, T-Mobile, that he was going overseas and as a customer of 30 years, he was told he was “covered”. So, with no worries at all, the tourist shared photos of his moments in the Swiss countryside with friends and family via photo messages. Imagine his surprise when he came home to a six-figure bill, after he racked up thousands and thousands of dollars in daily roaming costs. “I get this T-Mobile bill and it doesn’t bother me very much because I was reading $143,” he explained, adding it wasn’t until he went to pay the bill that he realised a few more zeros were involved. “I look at the bill and I say, ‘excuse me’,” he said. “$143,000 … are you guys crazy?” According to the bill, Remund had racked up 9.5 gigabytes of data while in Europe, which cost him thousands of dollars each day. While it wasn't a huge amount of data, not being covered by roaming fees will cause a user to run up a huge bill very quickly. “I called [T-Mobile] and the girl put me on hold for a while,” he explained. “She said let me check this out and I’ll get back to you. She gets back and says, yeah this is a good bill. “I said, ‘what do you mean it’s a good bill?’ And she says ‘well, this is what you owe’. “I said ‘you’re kidding me … you’re crazy’.” After confirming that his bill was in fact AU$225,000, Remund hired a lawyer to argue the fact that he was covered for international roaming. His lawyer issued a letter to the president of T-Mobile, and they only received a reply a few days ago. The letter from T-Mobile allegedly said that the service provider was “sorry” for the charges, and that Remund would receive a “credit” to eliminate the entire bill. In an email shared to local media Scripps News Tampa, the mobile phone provider said that customers should always “check the travel features of their plan, such as international data roaming, before departing”. “If a customer is on an older plan that doesn’t include international roaming for data and calling, they’ll need to make sure they’re using aeroplane mode and wi-fi when using data to be certain the device doesn’t connect to an international network.” <em style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 16px; vertical-align: baseline; color: #323338; font-family: Figtree, Roboto, 'Noto Sans Hebrew', 'Noto Kufi Arabic', 'Noto Sans JP', sans-serif; background-color: #ffffff; outline: none !important;">Images: ABC Action News

Travel Trouble

Millions of phones at risk of being cut off from calling triple-0

Over a million Aussies may be unable to contact triple-0 as two major telcos cut their 3G networks. Telstra's network will be closed on June 30 this year followed by Optus, which will shut their 3G network in September. While most late model phones are now serviced by either 4G or 5G networks, there are many devices that still rely on 3G. Approximately 113,000 Telstra customers have not upgraded their 3G handsets, while Optus have not disclosed a figure. The greater concerns lie for older 4G-enabled handsets that may not be able to call triple-0 once the 3G networks are switched off, because of the way those phones are configured. In March, Communications Minister Michelle Rowland was informed that 740,000 Australians were in that category. A month later, that figure was revised to over a million. "I welcome the industry’s first report to government but am concerned around their disclosure of around one million potentially impacted consumers,” the minister said. “I am considering the detail provided and next steps, and the government will have more to say about the 3G switchover soon.” She also said that they were open to delaying the switchover "if warranted in the public interest”. “Options exist under law for the government to consider proposals to delay the planned switchover, subject to consultation and procedural processes,” she said. Telstra has informed customers about what to do if they are affected, and how they could check. “If your mobile device doesn’t have Voice over LTE (VoLTE) technology, even if it uses 4G data, it will not be able to make voice calls on our network after 30 June 2024,” they informed their customers. “Not all VoLTE enabled devices support emergency VoLTE calling, meaning they will not be able to make an emergency call to triple-0 once 3G closes." “Without taking the recommended action you won’t be able to connect to a network after 30 June 2024,” they warned. Customers who are worried that they might be impacted, are encouraged to text 3 to the number 3498, so that the telco can inform the customer on their connection status. Optus have also encouraged customers to contact them if they think they may be affected. Image: Getty

Legal

West Side Story returns to Handa Opera on Sydney Harbour

Get ready to snap your fingers, tap your toes and experience the magic of Broadway in Sydney as Opera Australia presents the electrifying musical extravaganza West Side Story – making its triumphant return to the Handa Opera on Sydney Harbour stage in 2024. The 2019 production of West Side Story, if you were fortunate enough to grab seats, was an absolute smash hit. With record-breaking ticket sales and rave reviews, it's no wonder this show stole the hearts of over 65,000 theatre and musical buffs. Directed by the incomparable Francesca Zambello, West Side Story promises to once again whisk audiences away to the bustling streets of New York City, complete with iconic songs, heart-pounding dance numbers, and enough drama to fill the harbour twice over. Leonard Bernstein and Stephen Sondheim's musical masterpiece will once again take centre stage, accompanied by Jerome Robbins' legendary choreography – and this year, we were fortunate enough to be able to pose a few pre-performance questions to none other than Guy Simpson, the show’s musical director, and the all-singing, all-dancing Wayne Scott Kermond, who is playing “Doc” onstage. Let’s raise the curtain and see what they have to say! <img src="https://oversixtydev.blob.core.windows.net/media/2024/03/Guy-Simpson.jpg" alt="" width="1280" height="720" /> Guy Simpson Guy Simpson, a seasoned musical director with nearly 45 years of experience, boasts an illustrious career spanning global productions. Notably, his involvement with iconic shows like Miss Saigon and The Phantom of the Opera has taken him across continents, from Australia to Asia and beyond. Simpson's extensive repertoire includes serving as Musical Supervisor and Director for Opera Australia's acclaimed productions such as Evita, My Fair Lady, and of course West Side Story. Additionally, his contributions as an orchestrator and producer of cast recordings further solidify his stature in the musical theatre realm. With credits ranging from beloved classics like Les Misérables to contemporary hits like Muriel's Wedding, Simpson's versatile talent continues to enrich the world of musical theatre on an international scale. OverSixty: What memories do you have of your first time working on West Side Story – when was it and what was the experience like? Guy: “I was a rehearsal pianist for the 1983 production of West Side Story. The conductor was Dobbs Franks, who came from the US to conduct the first production of the show in 1960. So I was lucky to learn the show from him. I wasn’t in the orchestra and had tickets to watch opening night but during the afternoon of that day I received a call to play in the orchestra that night because the pianist was unwell. I’ll never forget that! Since then I have conducted three seasons of the show and learn more and more about it each time.” OverSixty: What were Bernstein’s influences and what impact did Bernstein’s score have when the musical first premiered? And why do you think it remains so recognised today? Guy: “Bernstein was influenced by many things. There is an <a href="https://www.wrti.org/arts-desk/2018-08-23/the-surprising-backstory-to-west-side-story" target="_blank" rel="noopener">excellent article by Debra Lew Harder</a> that outlines these influences. I love the combination of Jewish themes, Puerto Rican rhythm, Mexican dance music and of course American jazz. His classical roots also come in here – especially the music of Aaron Copland and George Gershwin. The genius is Bernstein's ability to blend all this into a score that tells the story so brilliantly." OverSixty: What’s your favourite moment in the music that audiences might not always notice but could listen out for? Guy: I like what is known as ‘THE BALCONY SCENE’. Most people will know it as the iconic love duet ‘TONIGHT’. In the show this scene moves between spoken dialogue (with underscoring), into the song and back into dialogue in a wonderfully cohesive way. It is so well crafted and is quite a challenge for the conductor to fit the music with the dialogue in a seamless way. I also love the scene in the bridal shop that includes the song ‘ONE HAND ONE HEART’. <img src="https://oversixtydev.blob.core.windows.net/media/2024/03/Wayne-Scott-Kermond-as-Doc.jpg" alt="" width="1280" height="720" /> Wayne Scott Kermond Wayne Scott Kermond, hailing from a rich lineage of Australian Vaudeville performers, epitomises the essence of musical theatre, comedy and cabaret. With a repertoire spanning from Anything Goes to Hairspray, including acclaimed performances in several productions of West Side Story, Kermond's versatility shines through. Additionally, he's showcased his creative prowess as the creator and star of captivating cabaret shows such as Candy Man and Jive Junkys. Beyond the stage, Kermond's talents extend to film, where he's contributed to projects like Happy Feet 1 & 2, and as a respected scriptwriter and director for various musicals, cabarets and corporate events. With accolades including a Green Room Award and Mo Award, alongside nominations for Helpmann Awards, Kermond's exceptional abilities and esteemed showbiz heritage solidify his status as an extraordinary Australian talent. OverSixty: You and Guy first worked on this musical 40 years ago, how does it feel to be coming back together on the Handa Opera version? Wayne: “I first performed in West Side Story at the old Her Majesty’s Theatre (Sydney), 40 years ago playing the youngest member of the Jets gang, ‘Baby John’, and then again in another fabulous production touring Australia / New Zealand in the mid-nineties playing Arab. And so it was lovely to be reminded by Guy on the first day of rehearsals for this season how special it is to us both, here we are, doing it again, just a little greyer." “We shared a few laughs about ‘where did that time go?’, and how ‘young’ we still look after all these years. It’s so great to work with Guy again, I think the last show we did together was Chicago, back in the late nineties. So with Guy's huge amount of expertise and experience at the helm as our Musical Director the show is in great hands. Wait till you hear the amazing Orchestra.” OverSixty: What about this musical’s story, lyrics, etc resonate with you and why do you think it keeps being seen on stage? Can it appeal to all ages? Wayne: “West Side Story is as iconic to music theatre as Swan Lake is to ballet. All great musicals such as West Side have to have a great love story; West Side certainly has that. And to add to that, also an incredible score, dynamic original choreography and a beautifully written book makes it a triple threat. That's why it stands the test of time – it's an inter-generational piece, whose story and message still stands today, which is the reason why I’m now getting the opportunity to play an adult character ‘Doc’ in this OA production 40 years later, as it will be for another artist, in another 40 years' time.” OverSixty: What’s your favourite moment in the show and why? Wayne: It is very difficult to say there is a favourite moment as there are so many. The whole journey of the show is something everyone who loves theatre should experience. The Prologue, Dance at the Gym, America, Cool, Tonight, Something's Comin, and not forgetting the Quintet powerhouse... Every part of this show is special, whether you're seeing the show for the first time or for the tenth time, it’s exhilarating, poignant and moving." “It’s especially wonderful for me to have been given the opportunity to revisit the show, after all these years later as a performer. And it’s very exciting to watch another generation of performers being given the opportunity to experience such an exceptional piece of theatre.” So, mark your calendars, Sydney-siders, because Handa Opera on Sydney Harbour is about to serve up a theatrical experience like no other. With world-class performances, breathtaking views of the harbour, and enough fireworks to make New Year's Eve jealous, this is one event you won't want to miss. So grab your tickets, grab your friends, and get ready to experience the magic of West Side Story like never before. See you at the opera! For more information and ticket sales, check out <a href="https://opera.org.au/productions/west-side-story-on-sydney-harbour/" target="_blank" rel="noopener">opera.org.au/harbour</a> All images: Supplied

Domestic Travel

"Words fail me": Rod Stewart devastated by passing of iconic rocker

The world of music is mourning the loss of one of its iconic figures as Steve Harley, the frontman of British rock band Cockney Rebel, has passed away at the age of 73. News of his death, reported by BBC, came as a shock to fans and fellow musicians alike. According to reports, Harley's family confirmed that he "passed away peacefully at home". This sad news marks the end of an era for the music industry, as tributes pour in from across the globe. One of the most heartfelt tributes came from Sir Rod Stewart, who expressed his devastation over the loss of his fellow musician. "Absolutely devastated, words fail me," he wrote. "The Cockney Rebel has left us. Loved you and admired you Steve and always will," said Stewart, as reported by the PA news agency. Harley's recent cancellation of tour dates due to cancer treatment had already alerted fans to his health struggles. "Whoever you know him as, his heart exuded only core elements. Passion, kindness, generosity. And much more, in abundance," his family wrote in a statement. "The birdsong from his woodland that he loved so much was singing for him. His home has been filled with the sounds and laughter of his four grandchildren. "We know he will be desperately missed by people all over the world, and we ask that you respectfully allow us privacy to grieve." The announcement of Harley's hiatus from touring, made through his official website, shed light on his ongoing health journey. "Due to ongoing treatment for cancer, Steve cannot commit to any concerts in 2024," the statement read. However, there was a glimmer of hope for the future as it conveyed Harley's optimism for a different outcome in the following year. Born Stephen Malcolm Ronald Nice in Deptford, UK, in 1951, Harley's journey in music began to take shape in the 1970s when he became the frontman of Cockney Rebel. The band, known for its contribution to the glam rock genre, left an indelible mark on the British music scene. Harley's distinctive voice and songwriting prowess, evident in hits like "Make Me Smile (Come Up and See Me)," endeared him to fans and secured his place as a legendary figure in rock history. As fans and the music community come to terms with Harley's loss, his legacy will undoubtedly endure through his timeless music and the memories he created. Images: Instagram \ Wikimedia

Caring

"Stuff youse": Pensioner who's never owned a phone fights mobile detection camera fine

A pensioner from New South Wales has disputed a fine he was issued for using his phone while driving, despite never owning a phone. Frank Singh, 77, was captured on a mobile phone detection camera while driving on the Pacific Motorway last September, and was issued a fine for $362. Mr Singh has refused to pay the fine, claiming that he was holding his wallet when the image was captured. He also claims to have never owned a mobile phone or a computer in his life, wondering how the camera made such a mistake. The senior man decided to appeal and take Revenue NSW to court, despite the risk of paying thousands in legal fees if he lost the case. "Looks like I'm guilty on it, but I'm not," he told A Current Affair. "I thought, what the bloody hell is this all about, I don't own a mobile phone. I've never used a mobile phone. What a load of s***." When questioned what the item could be, he said, "I think it could be my wallet." While Mr Singh admitted he can't specifically remember what he was doing at the time, he believes he was possibly placing his wallet on the passenger seat after paying for fuel. Unfortunately, the review of the fine was rejected and Frank was ordered to pay the $362, but he has not given up. "Then I thought stuff youse, I'm not guilty, I don't own a bloody phone," he said. While preparing to appeal the fine once more, Revenue NSW revoked the fine after issuing a letter to Mr Singh saying he would not be required in court following an investigation by the government body. "We have decided to cancel the fine," the letter read. "You little bloody beauty, how good's that," Mr Singh said on hearing the news, before planning to celebrate the win with a beer at his local pub. Image credits: A Current Affair

Legal

8 places you should never keep your phone

In your pocket Keeping your phone in your pocket seems logical, but you could be doing more harm than good. According to Dr Lilly Friedman, this is actually the worst place to store your phone. “When phones are on, connected to a wireless network, and placed in a pocket, the radiation is two to seven times higher than if it were placed in a purse or holster,” she says. There is a correlation between radiation from a mobile phone and tumour growth, she adds. Plus, radiation can change the structure of DNA and affect male fertility, according to Dr Friedman. The World Health Organization’s International Agency for Research on Cancer also found that mobile phone radiation is additionally carcinogenic to humans. Merely sitting on your phone could cause health issues such as sciatica or back problems. In your bra Some research and case studies show that keeping your phone in your bra could be linked to breast cancer due to the radiations and vibrations from the phone. That said, there is not enough evidence to establish a definite relationship between the two. Still, keeping your phone in your bra, especially a sports bra, is a bad idea due to the skin-irritating bacteria it could harbour, Muscle & Fitness reports. In your bed or under your pillow Sleeping with your phone is a bad idea for a few reasons. First, keeping your phone under your pillow could build up heat and present a potential fire hazard, especially if your phone is charging or has a defect. It’s also known that the LED light from phone screens can disrupt melatonin production and circadian rhythms, hurting your sleep quality, according to the National Sleep Foundation. And, of course, there’s also radiation to consider. The amounts of radio frequency radiation mobile phones give off are the same ones emitted from microwaves. There is also concern about the safety of mobile phone use with respect to cancer and brain tumours, per the American Cancer Society. Plugged in Keeping your phone plugged in when it has a full battery causes damage to the battery itself, according to pcmag.com. It’s not that your phone ‘overloads’ with power, but heat build-ups from stacking things on top of your phone or keeping it under your pillow, making your phone hotter and damaging your battery. Close to your face Keeping your phone close to your face means bacteria transfers to and from your phone, making your skin and phone dirtier. This combination leads to more acne, skin irritation and even wrinkles, according to Allure. Try using ear pods instead to keep the surface of your phone at a distance from your face. In your glovebox Extreme temperatures are the worst conditions for your phone. So keeping your device in your car’s glovebox during the extremely hot or cold months of the year could lead to problems. According to Time, excess heat can cause everything from data loss or corruption to battery leakage. The cold weather presents just as many issues for your device. In cold temperatures, many smartphones shut off, have display problems, shortened battery life and in rare cases screen shattering. On your beach towel Notice a theme here? The extreme sun and heat at the beach is a recipe for phone disaster. Protect your device after you finish taking beautiful beach pictures. Hot and sunny conditions could, again, cause your phone to overheat – and getting sand in your phone won’t help either. Anywhere in the bathroom Although phones could arguably be the new newspaper, it’s not a good idea to take yours into the bathroom. Even if you keep your device on a counter or away from the toilet, anything within a metre of a flushing toilet could mean bacteria or viruses in the air end up on your phone, according to a study published in Applied and Environmental Microbiology. “The detection of bacteria and viruses falling out onto surfaces in bathrooms after flushing indicated that they remain airborne long enough to settle on surfaces throughout the bathroom,” wrote the study authors. Image credits: Getty Images This article originally appeared on <a href="https://www.readersdigest.com.au/healthsmart/8-places-you-should-never-keep-your-phone" target="_blank" rel="noopener">Reader's Digest</a>.

Technology

Surprise choice for "Word of the Year"

The Oxford University Press has named its word of the year, and the results are not what you expect. From "Swiftie" (an evid Taylor Swift fan), "situationship" (an informal romantic or sexual relationship) and "prompt" (an instruction given to an AI program), it's clear that this year's line up was heavily influenced by Gen Z. This year's winner truly speaks volumes about the impact of the younger generation, after results from a public vote reveal that "Rizz" is the word of the year. Rizz is believed to come from the middle of the word charisma, and it is often used to describe someone's ability to attract or seduce someone else. The publishers of the Oxford English Dictionary also said that it can be used as a verb as in to "rizz up" which means to attract or chat someone up. "It speaks to how younger generations create spaces — online or in person — where they own and define the language they use," the publisher said. "From activism to dating and wider culture, as Gen Z comes to have more impact on society, differences in perspectives and lifestyle play out in language, too." In a news release, Oxford Languages President Casper Grathwohl said: "Rizz is a term that has boomed on social media, and speaks to how language that enjoys intense popularity and currency within particular social communities — and even in some cases lose their popularity and become passé — can bleed into the mainstream." One of the first instances of a celebrity using it, was when earlier this year Spiderman star Tom Holland said that he had "no rizz whatsoever", during an interview with BuzzFeed. "I have limited rizz," he said at the time, joking about his relationship with co-star Zendaya. Rizz was one of eight words that made it to the shortlist, which included a few other words like: “beige flag”, “parasocial”, “heat dome” and “de-influencing”. Rizz is heavily used online with the hashtag racking up billions of views on TikTok. Image: Getty

Books

How risky is it to give card details over the phone and how do I reduce the chance of fraud?

<a href="https://theconversation.com/profiles/paul-haskell-dowland-382903">Paul Haskell-Dowland</a>, <a href="https://theconversation.com/institutions/edith-cowan-university-720">Edith Cowan University</a> and <a href="https://theconversation.com/profiles/ismini-vasileiou-1031778">Ismini Vasileiou</a>, <a href="https://theconversation.com/institutions/de-montfort-university-1254">De Montfort University</a> Paying for things digitally is so common, most of us think nothing of swiping or tapping our card, or using mobile payments. While doing so is second nature, we may be more reluctant to provide card details over the phone. Merchants are allowed to ask us for credit card details over the phone – this is perfectly legal. But there are minimum standards they must comply with and safeguards to protect consumer data. So is giving your card details over the phone any more risky than other transactions and how can you minimise the risks? <h2>How is my card data protected?</h2> For a merchant to process card transactions, they are expected to comply with the <a href="https://docs-prv.pcisecuritystandards.org/PCI%20DSS/Standard/PCI-DSS-v4_0.pdf">Payment Card Industry Data Security Standard</a>. This is a set of security requirements designed to protect cardholder data and the trillions of dollars of transactions each year. Compliance involves various security measures (such as encryption and access controls) together with strong governance and regular security assessments. If the information stored by the merchant is accessed by an unauthorised party, encryption ensures it is not readable. That means stealing the data would not let the criminals use the card details. Meanwhile, access controls ensure only authorised individuals have access to cardholder data. Though all companies processing cards are expected to meet the compliance standards, only those processing large volumes are subject to mandatory regular audits. Should a subsequent data leak or misuse occur that can be attributed to a compliance failure, a <a href="https://www.csoonline.com/article/569591/pci-dss-explained-requirements-fines-and-steps-to-compliance.html">company can be penalised</a> at levels that can escalate into millions of dollars. These requirements apply to all card transactions, whether in person, online or over the phone. Phone transactions are likely to involve a human collecting the card details and either entering them into computer systems, or processing the payment through paper forms. The payment card Security Standards Council has <a href="https://docs-prv.pcisecuritystandards.org/Guidance%20Document/Telephone-Based%20Payments/Protecting_Telephone_Based_Payment_Card_Data_v3-0_nov_2018.pdf">detailed guides for best practice</a>: <blockquote> A policy should be in place to ensure that payment card data is protected against unauthorised viewing, copying, or scanning, in particular on desks. </blockquote> Although these measures can help to protect your card data, there are still risks in case the details are misplaced or the person on the phone aren’t who they say they are. <h2>Basic tips for safe credit card use over the phone</h2> If you provide card details over the phone, there are steps you can take to minimise the chance you’ll become the victim of fraud, or get your details leaked. 1. Verify the caller If you didn’t initiate the call, hang up and call the company directly using details you’ve verified yourself. Scammers will often masquerade as a well-known company (for example, an online retailer or a courier) and convince you a payment failed or payment is needed to release a delivery. Before you provide any information, confirm the caller is legitimate and the purpose of the call is genuine. 2. Be sceptical If you are being offered a deal that’s too good to be true, have concerns about the person you’re dealing with, or just feel something is not quite right, hang up. You can always call them back later if the caller turns out to be legitimate. 3. Use secure payment methods If you’ve previously paid the company with other (more secure) methods, ask to use that same method. 4. Keep records Make sure you record details of the company, the representative you are speaking to and the amount being charged. You should also ask for an order or transaction reference. Don’t forget to ask for the receipt to be sent to you. Check the transaction against your card matches the receipt – use your banking app, don’t wait for the statement to come through. <h2>Virtual credit cards</h2> In addition to the safeguards mentioned above, a <a href="https://www.forbes.com/advisor/credit-cards/virtual-credit-card-numbers-guide/">virtual credit card</a> can help reduce the risk of card fraud. You probably already have a form of virtual card if you’ve added a credit card to your phone for mobile payments. Depending on the financial institution, you can create a new credit card number linked to your physical card. Some banks extend this functionality to allow you to generate unique card numbers and/or CVV numbers (the three digits at the back of your card). With this approach you can easily separate transactions and cancel a virtual card/number if you have any concerns. <h2>What to do if you think your card details have been compromised or stolen?</h2> It’s important not to panic, but quick action is essential: <ul> <li> call your bank and get the card blocked so you won’t lose any more money. Depending on your situation, you can also block/cancel the card through your banking app or website </li> <li> report the issue to the police or other relevant body </li> <li> monitor your account(s) for any unusual transactions </li> <li> explore card settings in your banking app or website – many providers allow you to limit transactions based on value, restrict transaction types or enable alerts </li> <li> you may want to consider registering for <a href="https://theconversation.com/your-credit-report-is-a-key-part-of-your-privacy-heres-how-to-find-and-check-it-116999">credit monitoring services</a> and to enable fraud alerts. </li> </ul> <h2>So, should I give my card details over the phone?</h2> If you want to minimise risk, it’s best to avoid giving card details over the phone if you can. Providing your card details via a website still has risks, but at least it removes the human element. The best solution currently available is to use virtual cards – if anything goes wrong you can cancel just that unique card identity, rather than your entire card.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/216833/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/paul-haskell-dowland-382903">Paul Haskell-Dowland</a>, Professor of Cyber Security Practice, <a href="https://theconversation.com/institutions/edith-cowan-university-720">Edith Cowan University</a> and <a href="https://theconversation.com/profiles/ismini-vasileiou-1031778">Ismini Vasileiou</a>, Associate Professor, <a href="https://theconversation.com/institutions/de-montfort-university-1254">De Montfort University</a> Image credits: Getty Images This article is republished from <a style="font-style: italic;" href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a style="font-style: italic;" href="https://theconversation.com/how-risky-is-it-to-give-card-details-over-the-phone-and-how-do-i-reduce-the-chance-of-fraud-216833">original article</a>.

Money & Banking

Radio stars reveal their worst on-air moments

In celebration of 100 years of Australian radio, the who's-who of the Aussie airwaves have shared their most awkward interview moments. Ben Fordham, Amanda Keller and Fifi Box were among the radio presenters who recalled their worst on-air moments to <a href="https://www.news.com.au/entertainment/tv/radio/celebrity-interview-derailed-by-radio-stars-bulge/news-story/056c130ab09f85c3c9e14a0fdeb5587b" target="_blank" rel="noopener">news.com.au</a>, with the memorable moments ranging from mispronouncing a guest's name, to announcing the death of a celebrity who was very much still alive. 2GB's Ben Fordham revealed one of the more outrageous moments from his radio show, recalling when a caller asked him about classic Aussie TV show Simon Townsend's Wonder World. "I said, 'yeah, that was a great show. Sadly we lost Simon Townsend recently,' and then people started calling in saying, 'are you sure Simon Townsend is dead?'" he said. It turned out that Fordham had made an error, as it was actually Townsend's dog Woodrow who had died. He said, "When I came out of the ad-break I had to do a mop up job. It was pretty ugly." Amanda Keller from WSFM's Jonesy and Amanda shared a story about accidentally mispronouncing Weird Al Yankovic's name, despite her co-host trying to help her. "Jonesy (my co-host) kept telling me to pronounce his surname 'Yankovick', and I said, 'no, excuse me, it's pronounced 'Yankovich'." During the entire interview with the musician, Keller introduced the singer with her mispronunciation, and was eventually corrected by the singer when the time came for him to record a promo for the radio network. "It was humiliating," she said. Fifi Box recalled an experience back in 2013 when her then co-host Jules Lund blindfolded her and took her to a secret location for their show's 'Blackout Challenge.' "I was pregnant at the time, and basically found myself lying on a bed in a dark room being serenaded by the one and only David Hasselhoff!" she said. "The Hoff then decided it was funnier to take his pants off for an added extra surprise. Also, being heavily pregnant made the whole scenario a lot more awkward." Rounding out the awkwardness was KIIS FM's Will and Woody who had an uncomfortable interview with pop star Jennifer Lopez. "We overheard Jennifer Lopez screaming at her publicist about needing to do an interview with us. We were both dressed as Santa and had to go through the whole interview knowing that she really didn't want to be there," Will said. "Suffice to say that the interview wasn't one of our best." Image credits: Getty Images

Music

Is it normal to forget words while speaking? And when can it spell a problem?

<a href="https://theconversation.com/profiles/greig-de-zubicaray-1468234">Greig de Zubicaray</a>, <a href="https://theconversation.com/institutions/queensland-university-of-technology-847">Queensland University of Technology</a> We’ve all experienced that moment mid-sentence when we just can’t find the word we want to use, even though we’re certain we know it. Why does this universal problem among speakers happen? And when can word-finding difficulties indicate something serious? Everyone will experience an occasional word-finding difficulty, but if they happen very often with a broad range of words, names and numbers, this could be a sign of a neurological disorder. <h2>The steps involved in speaking</h2> Producing spoken words involves several <a href="https://doi.org/10.1093/oxfordhb/9780190672027.013.19">stages of processing</a>. These include: <ol> <li> identifying the intended meaning </li> <li> selecting the right word from the “mental lexicon” (a mental dictionary of the speaker’s vocabulary) </li> <li> retrieving its sound pattern (called its “form”) </li> <li> executing the movements of the speech organs for articulating it. </li> </ol> Word-finding difficulties can potentially arise at each of these stages of processing. When a healthy speaker can’t retrieve a word from their lexicon despite the feeling of knowing it, this is called a “tip-of-the-tongue” phenomenon by language scientists. Often, the frustrated speaker will try to give a bit of information about their intended word’s meaning, “you know, that thing you hit a nail with”, or its spelling, “it starts with an H!”. Tip-of-the-tongue states are relatively common and are a type of speech error that occurs primarily during retrieval of the sound pattern of a word (step three above). <h2>What can affect word finding?</h2> Word-finding difficulties occur at all ages but they do happen more often as we get older. In older adults, they can cause frustration and anxiety about the possibility of developing dementia. But they’re not always a cause for concern. One way researchers investigate word-finding difficulties is to ask people to keep a diary to record how often and in what context they occur. <a href="https://www.frontiersin.org/articles/10.3389/fpsyg.2015.01190/full">Diary studies</a> have shown that some word types, such as names of people and places, concrete nouns (things, such as “dog” or “building”) and abstract nouns (concepts, such as “beauty” or “truth”), are more likely to result in tip-of-the-tongue states compared with verbs and adjectives. Less frequently used words are also more likely to result in tip-of-the-tongue states. It’s thought this is because they have weaker connections between their meanings and their sound patterns than more frequently used words. Laboratory studies have also shown tip-of-the-tongue states are more likely to occur under <a href="https://www.tandfonline.com/doi/full/10.1080/13825585.2019.1641177">socially stressful</a> conditions when speakers are told they are being evaluated, regardless of their age. Many people report having experienced tip-of-the-tongue problems during job interviews. <h2>When could it spell more serious issues?</h2> More frequent failures with a broader range of words, names and numbers are likely to indicate more serious issues. When this happens, language scientists use the terms “anomia” or “<a href="https://www.aphasia.com/aphasia-library/aphasia-types/anomic-aphasia/">anomic aphasia</a>” to describe the condition, which can be associated with brain damage due to stroke, tumours, head injury or dementia such as Alzheimer’s disease. Recently, the actor Bruce Willis’s family <a href="https://edition.cnn.com/2023/02/16/health/frontotemporal-dementia-definition-symptoms-wellness/index.html">revealed</a> he has been diagnosed with a degenerative disorder known as primary progressive aphasia, for which one of the earliest symptoms is word-finding difficulties rather than memory loss. Primary progressive aphasia is typically associated with frontotemporal or Alzheimer’s dementias, although it can be associated with other <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3637977/">pathologies</a>. Anomic aphasia can arise due to problems occurring at different stages of speech production. An assessment by a clinical neuropsychologist or speech pathologist can help clarify which processing stage is affected and how serious the problem might be. For example, if a person is unable to name a picture of a common object such as a hammer, a clinical neuropsychologist or speech pathologist will ask them to describe what the object is used for (the individual might then say “it’s something you hit things with” or “it’s a tool”). If they can’t, they will be asked to gesture or mime how it’s used. They might also be provided with a cue or prompt, such as the first letter (h) or syllable (ham). Most people with anomic aphasia benefit greatly from being prompted, indicating they are mostly experiencing problems with later stages of retrieving word forms and motor aspects of speech. But if they’re unable to describe or mime the object’s use, and cueing does not help, this is likely to indicate an actual loss of word knowledge or meaning. This is typically a sign of a more serious issue such as primary progressive aphasia. <a href="https://en.wikipedia.org/wiki/Neuroimaging">Imaging studies</a> in healthy adults and people with anomic aphasia have shown different areas of the brain are responsible for their word-finding difficulties. In <a href="https://direct.mit.edu/jocn/article-abstract/35/1/111/113588/Neural-Correlates-of-Naturally-Occurring-Speech">healthy adults</a>, occasional failures to name a picture of a common object are linked with changes in activity in brain regions that control motor aspects of speech, suggesting a spontaneous problem with articulation rather than a loss of word knowledge. In anomia due to primary progressive aphasia, brain regions that process word meanings show a loss of nerve cells and connections or <a href="https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0148707">atrophy</a>. Although anomic aphasia is common after strokes to the left hemisphere of the brain, the associated word-finding difficulties do not appear to be distinguishable by <a href="https://www.sciencedirect.com/science/article/pii/S0010945215003299">specific areas</a>. There are <a href="https://www.tandfonline.com/doi/abs/10.1080/02687030244000563">treatments</a> available for anomic aphasia. These will often involve speech pathologists training the individual on naming tasks using different kinds of cues or prompts to help retrieve words. The cues can be various meaningful features of objects and ideas, or sound features of words, or a combination of both. <a href="https://www.sciencedirect.com/science/article/pii/S002199241730014X">Smart tablet</a> and phone apps also show promise when used to complement therapy with home-based practice. The type of cue used for treatment is determined by the nature of the person’s impairment. Successful treatment is associated with changes in activity in <a href="https://www.sciencedirect.com/science/article/pii/S0093934X14000054">brain regions</a> known to support speech production. Unfortunately, there is no effective treatment for primary progressive aphasia, although <a href="https://www.tandfonline.com/doi/full/10.1080/13607863.2019.1617246">some studies</a> have suggested speech therapy can produce temporary benefits. If you’re concerned about your word-finding difficulties or those of a loved one, you can consult your GP for a referral to a clinical neuropsychologist or a speech pathologist. <img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/212852/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/greig-de-zubicaray-1468234">Greig de Zubicaray</a>, Professor of Neuropsychology, <a href="https://theconversation.com/institutions/queensland-university-of-technology-847">Queensland University of Technology</a> Image credits: Getty Images This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/is-it-normal-to-forget-words-while-speaking-and-when-can-it-spell-a-problem-212852">original article</a>.

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Deborra-Lee Furness speaks out for the first time since separation

Deborra-Lee Furness has broken her silence for the first time since announcing her and Hugh Jackman were separating after 27 years of marriage. Just one week after the news of their split made headlines, Deborra-Lee answered a cold call from Kyle and Jackie O, live on their radio show. Sandilands admitted he wasn't expecting Furness to answer the call, as they didn't realise they hit the dial button. “Seriously, this isn’t a stitch up,” Sandilands told Furness when she picked up on The Kyle & Jackie O Show. “We didn’t mean to actually call you. But now you’re here, we won’t go into it. We love you, we hope you’re well.” “Thank you, guys. I really appreciate it. You’re really sweet,” Furness told Sandilands and Henderson. Feeling bad, Sandilands stressed that the duo weren’t after a scoop about their separation as they did not want to pry so early after the couple's split. “I just feel it’s too soon,” the shock jock told Furness over the phone. “I don’t want to get involved in anything. But we love you, and you ring us when you want to chat.” Before hanging up, Furness again said, “Thank you, guys. I really, really appreciate it.” Henderson praised Sandilands after the phone call, telling him “that was the right thing to do” – and he agreed. “I’m not here to stitch anyone up in the worse time in their life,” he explained. Despite Kyle's offer to Deb for her to chat about the divorce, Hugh and Deborra-Lee made in clear in their separation announcement that the statement would be the one and only time they will both speak publicly about the break-up. “This is the sole statement either of us will make,” they wrote. The Hollywood couple <a href="https://oversixty.com.au/lifestyle/relationships/hugh-jackman-devastated-after-marriage-split" target="_blank" rel="noopener">shocked the world</a> on September 15th when they released a statement confirming their separation after being married for 27 years. “We have been blessed to share almost three decades together as husband and wife in a wonderful, loving marriage,” Jackman and Furness told <a href="https://people.com/hugh-jackman-and-deborra-lee-jackman-separate-exclusive-7970286" target="_blank" rel="noopener" data-link-type="article-inline">People</a>. “Our journey now is shifting and we have decided to separate to pursue our individual growth." Image credits: Getty Images

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