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"Titanic moment": Cruise ship passenger captures iceberg collision

<p>A worried passenger onboard a Carnival cruise ship has recalled the moment the vessel collided with a large piece of ice off the coast of Alaska. </p> <p>The moment was captured on camera by Cassandra Goskie, who witnessed when the huge cruise ship was scraped by an iceberg. </p> <p>As the collision was taking place, Cassandra wrote, "If we die it was damn well worth it, it's a Titanic moment."</p> <p>According to another passenger, the vessel was halted "for hours to assess damages" before it eventually continued on its course. </p> <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: currentcolor !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: none; vertical-align: baseline; width: 600px; max-width: 100%; outline: currentcolor !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7412700123140017450&display_name=tiktok&url=https%3A%2F%2Fwww.tiktok.com%2F%40cass_goskie%2Fvideo%2F7412700123140017450%3Fembed_source%3D121374463%252C121451205%252C121439635%252C121433650%252C121404359%252C121351166%252C72778570%252C121331973%252C120811592%252C120810756%253Bnull%253Bembed_name%26refer%3Dembed%26referer_url%3Dedition.cnn.com%252F2024%252F09%252F11%252Ftravel%252Fcarnival-cruise-ship-collides-with-iceberg%252Findex.html%26referer_video_id%3D7412700123140017450&image=https%3A%2F%2Fp16-pu-sign-useast8.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2Fos4aQULQwtkRqiQfHEGAgCvUjiNAMCeIRmIEeO%3Flk3s%3Db59d6b55%26x-expires%3D1726362000%26x-signature%3DyrK0d0gVAMaqeloGoTRsFr7ROPA%253D%26shp%3Db59d6b55%26shcp%3D-&key=59e3ae3acaa649a5a98672932445e203&type=text%2Fhtml&schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p>A Carnival spokesperson told <a href="https://edition.cnn.com/2024/09/11/travel/carnival-cruise-ship-collides-with-iceberg/index.html" target="_blank" rel="noopener"><em>CNN</em>,</a> "An assessment determined no damage to the ship's hull and the vessel continued on its cruise and there has been no impact to operations."</p> <p>The cruise company also confirmed that no one onboard was injured by the collision. </p> <p>Despite the close call with the ice, the ship was able to finish its seven-day expedition, returning to Seattle in Washington before embarking on a 14-day trip back to Alaska. </p> <p>Alaska is home to notoriously icy waters, as other cruise ships over the years have had similar scary encounters. </p> <p>In 2022, Norwegian Cruise Line vessel Norwegian Sun hit a piece of an iceberg while sailing in Alaska, sustaining damage to its starboard bow.</p> <p>According to Captain John Herring, a marine pilot in southeast Alaska, the region is home to "hard ice that can damage the hull or propellers", while "strong winds and currents make navigating icy waters even harder.”</p> <p><em>Image credits: Carnival / TikTok</em></p>

Travel Trouble

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Drunk couple forces emergency landing after mid-air meltdown

<p>A Ryanair flight to Ibiza had to be diverted after a drunk couple allegedly assaulted cabin crew and other passengers. </p> <p>The plane, carrying holiday-makers from Manchester to Ibiza had to make an emergency landing in Toulouse, where police hauled the intoxicated passengers off the plane. </p> <p>A British traveller on the flight, who asked to remain anonymous, recalled the man "swigging duty free vodka" on the first hour of the flight, before he started arguing with a male cabin crew member and punched him in the face. </p> <p>As they tried to restrain him, the intoxicated man assaulted another passenger and spat at a woman, hurling verbal abuse at her. </p> <p>“He was kicking off with everyone, he was out of control,” the witness said.</p> <p>Flight attendants reportedly warned him that the flight would have to be diverted if he didn't calm down, but he replied: “I don’t give a f***.” </p> <p>The altercation lasted for about 40 minutes until Flight FR2626 had to land in Toulouse, and 12 police officers took him away in custody. </p> <p>Video of the attack showed the man shouting and swearing at the police, before assaulting another traveller as he was being escorted off the flight. </p> <p>After he left the plane, his partner started harassing another traveller, hitting him and calling him a "paedo". </p> <p>In another video, police were filmed physically restraining the woman, before removing her from the plane. </p> <p>The flight spent just over an hour and a half on the tarmac at the Toulouse-Blagnac Airport before continuing its journey to Ibiza.</p> <p>Just last week Ryanair chief executive Michael O’Leary called for flyers to be limited to two drinks at airports to crack down on disorderly behaviour on flights. </p> <p>“We don’t want to begrudge people having a drink," he said. </p> <p>“But we don’t allow people to drink-drive, yet we keep putting them up in aircraft at 33,000ft.</p> <p>“In the old days, people who drank too much would eventually fall over or fall asleep. But now those passengers are also on tablets and powder.</p> <p>“It’s the mix. You get much more aggressive behaviour that becomes very difficult to manage.”</p> <p>The airline has started carrying out hand luggage checks to stop passengers on flights to Ibiza and the Greek islands from smuggling duty-free alcohol on-board. </p> <p>A Ryanair spokesperson has apologised for the incident saying:  “This flight from Manchester to Ibiza diverted to Toulouse after a small group of passengers became disruptive in-flight." </p> <p>“The crew called ahead for police assistance, who met the aircraft upon landing at Toulouse and offloaded two passengers before this flight continued to Ibiza.</p> <p>“We sincerely apologise to passengers for any inconvenience caused as a result of these unruly passengers’ behaviour, which was beyond Ryanair’s control. This is now a matter for local police.”</p> <p><em>Image: news.com.au</em></p>

Travel Trouble

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Beloved teddy bear left in airport lounge rescued by airline

<p dir="ltr">Staff at British Airways have rescued a child’s stuffed teddy bear that was left behind in an airport lounge, documenting the toy’s safe journey home. </p> <p dir="ltr">The treasured teddy was found in the British Airways lounge at London’s Heathrow Airport by nine-year-old Alex, who accidentally left the toy behind before boarding a flight home to Dubai. </p> <p dir="ltr">After staff found the stranded toy, a new flight and boarding pass was created for Postman Bear, while members of the BA team gave the teddy the”'VIP treatment”  with a journey on an airport buggy to “catch up” with the Cabin Crew Operations team in the Crew Report Centre.</p> <p dir="ltr">Postman Bear was then taken to meet the cabin crew on his new flight to Dubai and was pictured “patiently” waiting for his flight at the gate, drinking a cup of coffee and enjoying “some great views of the aircraft” while waiting to board. </p> <p dir="ltr">The teddy’s journey home was lovingly captured by British Airways customer manager, Ed Tumath, who sent the snaps back to young Alex to assure him his beloved bear was being looked after. </p> <p dir="ltr">After touching down in Dubai, the cabin crew took Postman Bear to reunite with Alex and the rest of his family for a “bear-y happy reunion”. </p> <p dir="ltr">Stuart, Alex's parent, recalled the moment they knew the teddy was missing, while praising British Airways for their tireless journey to reunite Alex with his bear. </p> <p dir="ltr">Stuart said, “My son had left his teddy bear - huge sentimental value as he has had the teddy since birth - in the British Airways lounge ahead of the flight. We noticed as the aircraft doors were closing so nothing could be done at that point.”</p> <p dir="ltr">“This was very distressing to my son who uses the teddy as a calming item, especially when flying. This was incredibly stressful and we feared that his beloved teddy may be lost forever.”</p> <p dir="ltr">“Whilst onboard the flight, I took to a series of Facebook groups to seek help in finding the teddy. A member of the group contacted Ed who came to the rescue. I managed to communicate with Ed on the flight and received a picture showing that the teddy had been found, which calmed my son.”</p> <p dir="ltr">“Not only did Ed go out of his way to find the teddy but he communicated so well throughout. He genuinely cared about the situation and worked so hard to get the teddy back to us.”</p> <p dir="ltr">“He arranged for the teddy to board a flight to Dubai a couple of days later and a crew member handed the teddy back to us. Not only did Ed excel in his caring manner and communication, he even provided a few pictures of the teddy's journey, which my son will treasure forever.”</p> <p dir="ltr">“My son was so relieved - words could not express how grateful we are to Ed for his kind act and dedication to getting the teddy back to us. I have been flying with BA for many years - this is the best experience I have had by far and I am overwhelmed by Ed's efforts.”</p> <p dir="ltr">“Sometimes amazing people do incredible things and show such kindness along the way... these things matter. This meant a huge amount to my family and I, and we will be forever grateful.”</p> <p dir="ltr"><em>Image credits: British Airways</em></p>

International Travel

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Readers response: What airline will you always prefer to travel with?

<p>When it comes to travelling, many people have their preferences of their favourite airline after past good experiences.</p> <p>Many seasoned travellers always opt to fly with their preferred airline (when it's possible), instead of running the risk of an uncomfortable experience. </p> <p>We asked our readers which airline they will always prefer to travel with, and the response was overwhelming. Here's what they said. </p> <p><strong>Irene Hood</strong> - Singapore Airlines. Lovely cabin crew, smooth flights every time.</p> <p><strong>David Slattery</strong> - Had quite a few nice flights with Turkish, both short and long haul.</p> <p><strong>Sue Packer</strong> - Just came back from Europe with Emirates, great service, great food and the plane left on time!</p> <p><strong>Rick Kehoe</strong> - Qantas if available. I have never had a bad flight experience after many flights both domestic and international.</p> <p><strong>Anita Thornton</strong> - Finnair is a great airline!</p> <p><strong>Diane Green</strong> - For overseas travel, Japan airlines gave the best service. For domestic, Virgin.</p> <p><strong>George Jan Cafcakis</strong> - Qatar! It’s definitely the best.</p> <p><strong>Russell Campbell</strong> - Singapore, but I just travelled on Vietnam Airlines and they were also good.</p> <p><strong>Goldie Kilford</strong> - Air New Zealand for sure. </p> <p><strong>Peter King</strong> - Safety: Qantas. Service: Qatar. On time: Lufthansa &amp; Swiss. Friendly Crews: Fiji Air and Air New Zealand. Best Cattle Class Seat Pitches: All Nippon, Korean, Japan. Worst Airline: Jetstar!</p> <p><em>Image credits: Shutterstock </em></p>

Travel Tips

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‘It’s time to give up on normal’: what winter’s weird weather means for the warm months ahead

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/david-bowman-4397">David Bowman</a>, <a href="https://theconversation.com/institutions/university-of-tasmania-888">University of Tasmania</a></em></p> <p>Heavy winds struck south-east Australia over the weekend as a series of cold fronts moved across the continent. It followed a <a href="https://www.9news.com.au/national/australia-weather-update-nsw-and-victoria-damaging-winds-high-fire-danger-warnings/0f9b19d8-dc81-44c9-8df4-679cbb67c055">high fire danger</a> in Sydney and other parts of New South Wales last week, and <a href="https://www.abc.net.au/news/2024-08-28/fire-grass-emergency-warning-firefighter-horningsea-park/104281180">a fire in south-west Sydney</a> that threatened homes.</p> <p>The severe weather rounds out a weird winter across Australia. The nation’s <a href="https://www.theguardian.com/australia-news/article/2024/aug/26/winter-heat-records-broken-as-australia-set-for-more-temperatures-over-10c-above-average">hottest ever winter temperature was recorded</a> when Yampi Sound in Western Australia reached 41.6C on Tuesday. Elsewhere across Australia, winter temperatures have been <a href="https://www.theguardian.com/australia-news/article/2024/aug/28/nsw-weather-forecast-fire-danger-warnings-sydney-bom">way above average</a>.</p> <p>We can look to the positives: spring <a href="https://www.theguardian.com/australia-news/article/2024/aug/26/australias-early-spring-brings-budding-flowers-chirping-birds-and-climate-alarm">flowers are blooming early</a>, and people have donned t-shirts and <a href="https://www.smh.com.au/environment/climate-change/spring-comes-early-after-warm-winter-with-more-heat-on-the-way-20240828-p5k63i.html">hit the beach</a>. But there’s a frightening undercurrent to this weather.</p> <p>Earth’s climate has become dangerously <a href="https://science.nasa.gov/climate-change/extreme-weather/">unstable</a>, and it’s only a matter of time before we get the bad combination of hot and dry weather, strong winds and a spark. None of this should come as a surprise. The sooner we stop expecting Australia’s weather to be “normal”, the sooner we can prepare for life in a wild climate.</p> <figure><iframe src="https://www.youtube.com/embed/003XSg5AZBk?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <h2>The green is deceiving</h2> <p>The landscape around Sydney – and in fact, across much of south-east Australia – is very green at the moment. That’s because we’ve had a couple of years of good rains which triggered an explosion of vegetation growth.</p> <p>The below NASA satellite image reveals the picture in stark detail. It’s certainly lush out there at the moment.</p> <p>But the problem with climate change is that weather conditions can turn on a dime. This August was a case in point. At month’s end, much of Australia was hit by a record-breaking heatwave and <a href="http://www.bom.gov.au/australia/charts/synoptic_col.shtml">damaging winds</a> – conditions that can dry out a green landscape with devastating efficiency, turning it into fuel for a bushfire.</p> <p>The dangerous fire weather that struck Sydney this week came as a surprise to many. But in reality, these abnormal conditions are the new normal.</p> <p>We must open our minds to this, if we want to be prepared.</p> <h2>A climate off the rails</h2> <p>The year 2023 was Earth’s <a href="https://www.climate.gov/news-features/featured-images/2023-was-warmest-year-modern-temperature-record#:%7E:text=The%20year%202023%20was%20the,decade%20(2014%E2%80%932023).">hottest on record</a>. And <a href="https://www.carbonbrief.org/state-of-the-climate-2024-now-very-likely-to-be-warmest-year-on-record/">2024 looks likely</a> to be hotter still.</p> <p>In Australia, the last 12 months have provided all the evidence we need that our climate is wobbling on its rails.</p> <p>In October 2023, Victoria’s Gippsland region suffered unseasonably early bushfires, then soon after battled <a href="https://www.abc.net.au/news/2023-12-05/gippsland-fires-and-multiple-floods-breeding-resilience/103179368">heavy rain and flooding</a>.</p> <p>And Tasmania, where I live, <a href="https://www.abc.net.au/news/2024-03-07/tas-drought-conditions-as-dry-tasmania-looking-very-brown/103546058">has been gripped by drought</a>. This February was Hobart’s third driest in 143 years. But over the weekend we were hammered by a <a href="https://www.abc.net.au/news/2024-09-01/tas-flood-warnings-severe-weather-sunday/104296092">deluge of rain and wind</a>.</p> <p>This climate instability is setting up bad fire conditions. Not everywhere in south-east Australia will be hit by fire, but it will happen somewhere. It could be the hinterlands or the coast. It will depend on how our erratic climate behaves in the coming months.</p> <p>Let’s stick with the Tasmania example. Sure, the surface soils are now nicely saturated. But that will lead to a burst of grass and other vegetation in spring. If the dry weather returns and the temperatures heat up in summer, the fine fuels will dry out and become dangerously combustible.</p> <p>All we need then is a windy day and a spark, and a nightmare fire will soon be racing across the landscape.</p> <h2>Canada on fire</h2> <p>Of course, Australia is not the only country facing climate instability and a worsening fire risk.</p> <p>Canada suffered a catastrophic wildfire season in 2023 – one of the most severe on record. It burnt almost 15 million hectares and forced the evacuation of 232,000 people.</p> <p>Smoke produced by the fires affected communities up to 1,000 km away, such as in southern Canada and on the east coast of the United States.</p> <p>A <a href="https://www.nature.com/articles/d41586-024-02653-6">recent paper</a> in the journal Nature Communications outlined why. It pinpointed early snowmelt, early-season drought conditions and intense heat. In fact, the average temperature in Canada from May to October last year was 2.2°C higher than the 30-year average.</p> <p>The researchers said human-caused climate change exacerbated the fire’s effects. It went on:</p> <blockquote> <p>The disproportionate effect a few days of extreme weather can have on the total area burned is also evident in this fire season, leading to worrisome prospects given projected future conditions.</p> </blockquote> <h2>Normal no longer exists</h2> <p>It’s always been difficult to forecast fire seasons in Australia, due to our natural climate variability.</p> <p>But now we are seeing climate instability <a href="https://www.csiro.au/en/research/environmental-impacts/climate-change/state-of-the-climate/previous/state-of-the-climate-2018/australias-changing-climate">layering over itself</a>: background dryness, wet seasons bringing a proliferation of fuels, and above-average temperatures.</p> <p>Eventually we’ll get unlucky and experience extremely strong winds thrown into the mix. That’s when catastrophic fires are most likely to occur.</p> <p>As we saw in the <a href="https://theconversation.com/australias-black-summer-of-fire-was-not-normal-and-we-can-prove-it-172506">Black Summer of 2019–20</a>, and again in Canada last year, some fires are so intense they completely overwhelm fire suppression strategies.</p> <p>Under climate change, the likelihood of getting a bad combination of weather conditions is increasing. So what’s the remedy?</p> <p>Australia really must start making our communities more resilient. Serious and sustained adaptation is needed. As my <a href="https://www.science.org/doi/full/10.1126/science.adi8066">research has outlined</a>, this requires the careful integration of:</p> <ul> <li>community education programs</li> <li>research and development to design fire-safe homes, gardens, communities and bushland</li> <li>incentives and penalties to ensure adaptation measures are implemented.</li> </ul> <p>As this winter has shown, Australia’s climate is entering a different phase. It’s time to give up on “normal” weather. The game is changing and we have to adapt.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/237857/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/david-bowman-4397">David Bowman</a>, Professor of Pyrogeography and Fire Science, <a href="https://theconversation.com/institutions/university-of-tasmania-888">University of Tasmania</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/its-time-to-give-up-on-normal-what-winters-weird-weather-means-for-the-warm-months-ahead-237857">original article</a>.</em></p> </div>

Travel Trouble

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Passengers on cancelled flights to be compensated under new reforms

<p>Plane passengers could soon be entitled to compensation or refunds for delayed or cancelled flights in Australia. </p> <p>The long-awaited Aviation White Paper will be handed down this morning, as part of the federal government's crackdown on the aviation sector. </p> <p>The white paper makes 56 recommendations, including the the establishment of an Aviation Industry Ombudsman Scheme, which will have the authority to make it compulsory for airlines to provide support to passengers and give travellers more rights. </p> <p>The Aviation Industry Ombudsman Scheme will also be able to refer to allegations of misconduct for investigation and enforcement. </p> <p>It will also introduce a new "Charter of Rights" entitling airline customers to refunds for flights that are disrupted, cancelled, or unreasonably delayed. </p> <p>Infrastructure Minister Catherine King said the changes were critical to ensure that passenger had better experiences in the air, and will provide them with a baseline for the services they can expect on flights. </p> <p>"The aviation customer experience has deteriorated post-COVID, with an urgent need to better protect the rights of the travelling public," she said.</p> <p>She added that Australians were often not being dealt with fairly by airlines. </p> <p>"The bottom line is if people don't get the service that they are expecting, then customers deserve to get their money back or they deserve to get an equivalent service," she said. </p> <p>"And that's really not what's been happening when it comes to the consumer space."</p> <p>Under the Aviation Industry Ombuds Scheme, airlines will also have to "show cause" and provide a valid reason why a flight has been delayed or cancelled, and the ombudsperson has the right to request additional information. </p> <p>Airlines will also be required to provide support to people to make alternative travel arrangements. </p> <p>As part of its white paper, the government will also establish new minimum standards for airlines to make their services more accessible to those with disabilities. </p> <p>Legislation to establish the aviation ombuds office will be introduced next year, but the government plans to appoint an interim ombudsperson. </p> <p>The scheme is expected to be fully implemented in 2026. </p> <p><em>Image: Shutterstock</em></p> <p> </p>

Legal

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"Pure terror" after Jetstar passenger climbs out onto wing

<p>A passenger onboard a Jetstar flight from Sydney to Melbourne has recalled the "commotion" when a man opened the emergency door just seconds after the plane landed. </p> <p>Audrey Varghese was on the flight that landed at Tullamarine airport on Thursday morning, and said the trouble began when the man became very agitated as soon as the plane touched down. </p> <p>“It’s assumed common knowledge that you stay in your seats until the seatbelt sign is turned off, but he got up as the plane was still moving," the 2GB producer told <em><a href="https://7news.com.au/news/jetstar-passenger-reveals-commotion-as-man-climbs-through-emergency-door-onto-wing-c-15792138" target="_blank" rel="noopener">7News</a></em>. </p> <p>“The cabin crew were sort of shocked at the fact that he would even do that.”</p> <p>When the plane eventually came to a stop, Varghese said the man charged to the emergency exit rows and forced passengers out of their seats to get to the emergency door. </p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/reel/C-9OACGPBco/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/C-9OACGPBco/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by 7NEWS Sydney (@7newssyd)</a></p> </div> </blockquote> <p>The man then managed to open the emergency exit door and climbed out onto the wing of the plane, causing terror among the rest of the passengers.</p> <p>“There was a bit of a commotion. It was hectic, everyone was screaming,” Varghese said.</p> <p>“It was just pure terror. People were so terrified of what could possibly have gone wrong.”</p> <p>Video capture of the incident shows the man standing on the wing before sliding down the emergency slide, only to be met with police as he reached the ground. </p> <p>The AFP said officers arrested a man for “alleged aggressive behaviour and breaching aircraft safety protocols” and charges were likely to be laid.</p> <p>The remaining passengers safely disembarked the aircraft but had to wait about 45 minutes for their luggage, as the emergency slide had blocked the cargo door.</p> <p>Varghese added that Jetstar were "really good" about the luggage delays, and said the cabin crew did a “great job” handling the situation.</p> <p><em>Image credits: 7News</em></p>

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Captain of superyacht breaks silence as missing passengers identified

<p>The captain of the ill-fated superyacht that capsized off the coast of Sicily after being struck by a tornado has spoken out, as the six missing passengers have been identified. </p> <p>Of the 22 people who were on board, 15 were rescued with one tragically pulled dead from the water, believed to be the vessel’s chef.</p> <p>Among those still missing are billionaire tech tycoon <a href="https://oversixty.com.au/travel/travel-trouble/billionaire-tech-tycoon-and-daughter-missing-after-tornado-strikes" target="_blank" rel="noopener">Mike Lynch</a>, 59, who organised the special voyage as a celebration, and was accompanied by his wife Angela and their 18-year-old daughter Hannah. </p> <p>Angela was one of the passengers who were rescued, while Mike and Hannah remain missing.</p> <p>Mike Lynch’s long-term friend Jonathan Bloomer and his wife Judy are also among the missing, as well as Lynch's lawyer Chris Morvillo. </p> <p>Mr Morvillo’s wife, the American jewellery designer, Neda Morvillo, is also missing.</p> <p>The captain of the $27 million Bayesian, James Calfield, 51, is one of the many onboard who are recovering in hospital, as he spoke to local news outlet <em>La Repubblica</em>, saying he had no idea the tornado was heading towards the luxury yacht. </p> <p>“We didn’t see it coming,” he said. </p> <p>The captain of a nearby ship that helped rescue passengers in the aftermath of the incident spoke to <em>Reuters</em> about the moment he noticed the superyacht had vanished.</p> <p>“I don’t absolutely know what they did. I only know that they went flat with a mast on the water and that they sank in two minutes,” he told the agency.</p> <p><em>Image credits: IPA/Shutterstock Editorial </em></p>

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Passenger sparks debate over travellers sleeping in aisle seats

<p>A heated debate has erupted online after a passenger suggested those sitting in an aisle seat should remain alert and awake for the entire flight, with the only exception being if it's a long-flight of seven hours or more. </p> <p>“A person sitting in an aisle seat on a plane should not be allowed to sleep," they wrote on Reddit. </p> <p>The reason behind it, according to the passenger, is to ensure that middle and window seat passengers can access the toilet, get served by flight attendants, and evacuate quickly in an emergency. </p> <p>“There are some exceptions and those would probably be on any flight longer than seven hours.</p> <p>“But anything shorter than that, you should not be sleeping. What if the middle or window passenger needs the bathroom, or if the flight attendant needs to hand them something – You’ll be in the way.”</p> <p>They added that a snoozing aisle seat passenger could potentially slow down evacuation during an emergency and put everyone at risk. </p> <p>“Now you would be risking people’s lives because you fell asleep,” they wrote.</p> <p>Social media users flocked to the Reddit thread to share their thoughts. </p> <p> “Nah, just poke me and wake me up if you need me to get up or do something," one wrote. </p> <p>“I’m well aware that I’m in the way, believe me. I’m certainly not there because I wanted to be in the aisle seat.”</p> <p>“If you sleep in an aisle seat, you deal with people getting up. That’s the unwritten rule," another added. </p> <p>A few others supported the idea, but shared their own take on plane etiquette. </p> <p> “My take on this: if you sleep in the aisle seat, you must be okay with being woken up multiple times to let the folks in your row get up.</p> <p>“Other flight rules: middle seat gets the armrest, and window seat must raise the window shade during taxi, takeoff, and landing so the rest of us in the row can watch.”</p> <p><em>Image: Shutterstock</em></p> <p> </p>

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Woman banned for life from airline for bizarre reason

<p>A woman has recalled the moment she was told by a major airline that she has been placed on the no-fly list for a very strange reason. </p> <p>Erin Wright, a 24-year-old from the US, was travelling to her sister's bachelorette party in New Mexico and was preparing to board her flight from New Orleans with American Airlines. </p> <p>When she kept running into errors online as she tried to check into the flight, she headed to the airport to sort out the issue, only to be told she was allegedly banned from the airline for life for “having sexual relations with a man on a flight while intoxicated”.</p> <p>The ban came as a shock for one key reason. </p> <p>“I am a 24-year-old lesbian. You see me. Am I having sexual relations with any man? No,” Erin laughed in her now viral TikTok.</p> <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: currentcolor !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: none; vertical-align: baseline; width: 600px; max-width: 100%; outline: currentcolor !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7400894263237610794&display_name=tiktok&url=https%3A%2F%2Fwww.tiktok.com%2F%40erin_wright_%2Fvideo%2F7400894263237610794%3Fembed_source%3D121374463%252C121451205%252C121439635%252C121433650%252C121404359%252C121351166%252C121331973%252C120811592%252C120810756%253Bnull%253Bembed_name%26refer%3Dembed%26referer_url%3Dwww.news.com.au%252Ftravel%252Ftravel-updates%252Fincidents%252Fwomans-shock-after-she-was-banned-or-life-by-airline%252Fnews-story%252F98c05daffea9ff538dd05bbbbaca556b%26referer_video_id%3D7401685057980681514&image=https%3A%2F%2Fp19-sign.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2FoYgBZAELUrpiZizB94QiB6qSIPFE1CosQNYUi%3Flk3s%3Db59d6b55%26nonce%3D34496%26refresh_token%3D518d47d36cd3175f1d18f1fd75262373%26x-expires%3D1723770000%26x-signature%3DPnErCHWVNghfrjSQPdFIU5OLZu4%253D%26shp%3Db59d6b55%26shcp%3D-&key=59e3ae3acaa649a5a98672932445e203&type=text%2Fhtml&schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p>She said the gate staff couldn’t tell her why she was black-listed and it wasn’t until three weeks later the reason was revealed after several back and forth emails.</p> <p>“I got to the airport an hour and a half early, I went to the kiosk and asked them to check me in and they were really nice,” Erin explained in the clip that's amassed 2.6 million views.</p> <p>The airport staff then spent the next 10 minutes on the phone to try and work out the problem, while Erin was “freaking out” that she was going to miss her flight.</p> <p>“She gets off the phone and looks nervous. She said ‘ma’am I am really sorry to tell you this but you have actually been banned from flying American Airlines’,” Erin claimed.</p> <p>A confused Erin demanded to know the reason but the employee couldn’t disclose the information saying it was an issue of “internal security”, recalling in her video, “I was like, ‘what?’ because I’ve never done anything. ‘What did I get banned for, can you tell me?’”</p> <p>“I realised I am going to miss my [United Airlines] flight and luckily I booked another $1,000 round trip flight to New Orleans [with a different airline].”</p> <p>A few weeks after her trip and after several emails to the airline, they revealed that the reason she was banned, as Erin said, “I get an email from cooperate security telling me I am banned because I had sexual relations with a man on a flight while intoxicated.” </p> <p>“It took 12 days and many emails from me between when I contacted customer relations to when I actually got an email back.”</p> <p>She remained on the no-fly list and had to file an official appeal, as advised by corporate security. </p> <p>“I email them a very serious email, but also somewhat funny, because in it I am like ‘I don’t really know how to prove it wasn’t me except for the fact that I am literally a lesbian’," she said.</p> <p>“I can like get you letters from other people telling you that that’s the truth.”</p> <p>After three months, Erin said she was refunded the money for her flight and was taken off the no-fly list. </p> <p>In a follow up video, Erin said it has been a “super upsetting experience” adding she wasn’t compensated for the extra flight she had to book “because of their error”.</p> <p><em>Image credits: TikTok / Shutterstock </em></p>

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If Australia had an aviation ombudsman, passengers could get compensation for cancelled flights

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/justin-wastnage-489752">Justin Wastnage</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a></em></p> <p>The financial difficulties of <a href="https://www.abc.net.au/news/2024-08-02/rex-airlines-staff-notified-of-termination/104172020">Rex Airlines</a>, coming so soon after the bankruptcy of <a href="https://www.abc.net.au/news/2024-06-26/bonza-directors-accused-of-trading-while-insolvent/104022496">Bonza</a>, have brought into sharp focus one of the federal government’s key priorities for aviation: enhancing passenger rights.</p> <p>In each case, passengers were left with tickets for flights that did not fly. In the case of Rex, tickets were honoured by rivals Virgin Australia and Qantas, possibly trying to recapture the small toehold Rex had established in the Brisbane-Sydney-Melbourne golden triangle.</p> <p>The Bonza story was more complex as the fledgling airline, which collapsed in May, had sought to exploit under-serviced routes to smaller leisure-based cities including Maroochydore and Port Macquarie.</p> <p>In many cases, passengers were left out-of-pocket and stranded.</p> <h2>Support for an ombudsman</h2> <p>These failures will have emboldened the federal government’s plans to introduce stronger passenger protections and an airline ombudsman.</p> <p>The release of its <a href="https://www.infrastructure.gov.au/infrastructure-transport-vehicles/aviation/aviation-white-paper">policy white paper</a> is imminent. The paper covers aviation issues including competition between airports and airlines, the sector’s environmental impact and better mechanisms for consultation.</p> <p>After years of opposition, <a href="https://www.travelweekly.com.au/article/qantas-and-virgin-change-tune-on-aviation-ombudsman-ahead-of-white-paper-release/">Qantas and Virgin quietly fell in behind the idea in May</a>, signalling a deal is close to being announced.</p> <p>The ombudsman is designed to protect consumer rights in what is often monopolistic or quasi-monopolistic operating environments. With the exception of residents of southeast Queensland and the western suburbs of Melbourne, <a href="https://www.sciencedirect.com/science/article/abs/pii/S0967070X18302063">most Australians only have one airport from which to fly.</a></p> <p>This, coupled with an effective airline duopoly, can lead to higher prices and poorer service for consumers, the <a href="https://www.accc.gov.au/system/files/Airline%20competition%20in%20Australia%20-%20June%202023%20report.pdf">Australian Consumer and Competition Commission (ACCC)</a> has argued.</p> <p>The ACCC has been calling for better passenger rights for more than a decade. But its calls grew louder after it fined Qantas <a href="https://theconversation.com/qantas-has-finally-settled-its-ghost-flights-lawsuit-for-120-million-whats-next-229368">A$120 million for selling “ghost” flights in May</a>.</p> <p>Passengers did receive refunds, but the process was not easy compared to many overseas jurisdictions where compensation is automatic and based on distance travelled.</p> <p>Australia is rare among developed countries for not having automatic compensation if a flight is cancelled or delayed.</p> <h2>The EU model</h2> <p>The leader in air passenger rights, as in many areas of consumer protection, is the European Union. <a href="https://eur-lex.europa.eu/eli/reg/2004/261/oj">The EU Passenger Rights regulation</a> is 20 years old and now also applies to rail and bus passengers.</p> <p>The regulation favours the passenger and awards compensation <a href="https://www.airhelp.com/en-int/ec-regulation-261-2004/">of up to €600 (almost A$1,000) for delays or cancellations</a>. There are clauses for when a delay is unavoidable, but generally airlines have now built the scheme into their costs of doing business.</p> <p>The scheme is well publicised and in 2022, about <a href="https://schengen.news/8-million-passengers-affected-by-flight-cancellations-airport-strikes-are-eligible-for-compensation-of-up-to-e600/">eight million passengers were eligible for refunds</a>.</p> <p>Air passenger rights in the UK continued in the EU mould after Brexit and were even strengthened.</p> <p>But in a 2023 review into the UK scheme, <a href="https://www.gov.uk/government/consultations/reforming-aviation-consumer-policy-protecting-air-passenger-rights/outcome/response-to-the-aviation-consumer-policy-reform-consultation#chapter-3-compensation-for-delays-and-cancellations">some airlines argued</a> “private insurance was a better option for some passengers”, particularly those with disabilities.</p> <p>The same reasoning led to the removal of Australia’s previous consumer protection scheme for airline passengers, the <a href="https://www.travelmanagers.com.au/peaceofmind/#:%7E:text=The%20Travel%20Compensation%20Fund%20continued,and%20until%2030%20June%202014.">Travel Compensation Fund</a>, which refunded customers when airlines or travel agencies went bankrupt.</p> <p>The scheme was ended under the Abbott government in June 2014, with travellers told instead to take out their own travel insurance.</p> <p>Labor is expected to reintroduce an element of corporate responsibility for airline delays, not least since Brazil, Canada and Türkiye have also followed the EU’s lead.</p> <p>Brazil’s scheme is particularly generous, with up to R7,500 (A$1,950) available to passengers who have to pay for last minute accommodation if their flight is cancelled.</p> <p>Lawmakers there countered claims by airlines that low cost airline passengers could stay in cheaper hotels, by applying the compensation uniformly, regardless of travel class.</p> <h2>Popular with voters</h2> <p>Air passenger rights can be a vote winner, too. Before he withdrew his bid for reelection, US President Joe Biden trumpeted the <a href="https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline">automatic airline compensation scheme</a> the US Department for Transportation will bring in this year.</p> <p>Until now, airline compensation was mandated by the states without coordinated processes meaning some airlines used vouchers, some credits and a few cash to compensate customers.</p> <p>Despite this, about <a href="https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline">US$3 billion (A$4.6 billion)</a> in refunds have been issued to US passengers since 2020, including more than US$600 million to Southwest Airlines passengers alone.</p> <p>This was due to a serious scheduling crisis which forced the low-cost carrier to cancel almost 60% of its flights in the 2022 summer.</p> <p>By contrast, in Australia, air passengers have only had basic protections under <a href="https://consumer.gov.au/australian-consumer-law/legislation">consumer rights law</a> since deregulation in 2002.</p> <p>There is no guarantee of a seat or even flight the consumer purchased. This has led consumer advocates including <a href="https://www.choice.com.au/consumer-advocacy/policy/policy-submissions/2023/november/aviation-green-paper">Choice</a> to support calls for an airline ombudsman and automatic delay and cancellation compensation.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/235679/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/justin-wastnage-489752">Justin Wastnage</a>, Adjunct Industry Fellow, Griffith Institute for Tourism, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/if-australia-had-an-aviation-ombudsman-passengers-could-get-compensation-for-cancelled-flights-235679">original article</a>.</em></p> </div>

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What is ‘slot hoarding’ – and is it locking out regional airlines like Rex?

<div class="theconversation-article-body"> <p><em><a href="https://theconversation.com/profiles/doug-drury-1277871">Doug Drury</a>, <a href="https://theconversation.com/institutions/cquniversity-australia-2140">CQUniversity Australia</a></em></p> <p>It’s been a depressing year for regional aviation. Rex Airlines has just become the second Australian airline to go into voluntary administration this year, after Bonza’s collapse in April.</p> <p>Is Qantas’ chief executive Vanessa Hudson right – that there simply <a href="https://www.smh.com.au/business/companies/australia-can-t-sustain-more-than-three-airlines-says-qantas-boss-20240714-p5jtlo.html">aren’t enough passengers</a> in Australia to support more than three airlines?</p> <p>That’s certainly a convenient narrative for the members of our domestic airline duopoly, Qantas and Virgin Australia, who now face even less competition.</p> <p>Or did Rex fall victim to other airlines’ strategic management to limit the number of airport slots available to them to successfully fly between the capital cities? This practice is known as “slot hoarding”.</p> <p>On Thursday, the former chair of the the Australian Competition and Consumer Commission (ACCC), Rod Sims, seemed to think so, <a href="https://www.theguardian.com/australia-news/article/2024/aug/01/rex-airlines-administration-qantas-virgin">telling ABC radio</a>:</p> <blockquote> <p>The government outsources the management of the slots at Sydney airport to a company that’s majority-owned by Qantas and Virgin, it is just unbelievable.</p> </blockquote> <p>It’s certainly not a new allegation. <a href="https://www.theguardian.com/business/2023/jun/06/rex-and-bonza-call-for-immediate-overhaul-of-sydney-airport-laws-to-increase-competition">Rex</a>, <a href="https://www.theguardian.com/business/2023/jun/06/rex-and-bonza-call-for-immediate-overhaul-of-sydney-airport-laws-to-increase-competition">Bonza</a>, and the <a href="https://www.afr.com/companies/transport/accc-warns-sydney-airport-slots-manager-has-conflicts-of-interest-20231220-p5espy">ACCC</a> have all previously raised concerns.</p> <p>So how exactly do airline slots work, and does the system need reform?</p> <h2>What are slots?</h2> <p>Back in the 1970s, the International Air Transport Association (IATA) developed the airline slot system to reduce airport congestion. The aim was to improve the traffic flow during peak travel times at “level 3” high traffic density airports – a category that includes Sydney and Melbourne.</p> <p>Under the system, airlines are allocated a daily number of slots they can use. Importantly, there is a set amount of slots available, as they represent specific time windows for aircraft to take off or land.</p> <p>Airlines <a href="https://doi.org/10.1016/j.trb.2018.04.005">schedule</a> their slots ahead of time as part of a yield management program. This plan looks across the whole calendar year, taking into account projected peak and off-peak travel times for business and leisure travellers.</p> <p>An airline owns the time slot it is designated by the <a href="https://doi.org/10.1016/j.trb.2018.04.005">airport infrastructure</a> capacity, whether it gets used or not.</p> <p>The IATA system relies on what’s called the “<a href="https://australianaviation.com.au/2024/02/80-20-rule-looks-to-survive-government-overhaul-of-sydney-slots/#:%7E:text=Currently%2C%20an%20airline%20can%20keep,calls%20it%20%E2%80%9Ctoo%20generous%E2%80%9D.">80/20 rule</a>”, which states an airline must use 80% of its allocated slots or it will loose its unused slots. The 20% is a buffer. But it has been <a href="https://australianaviation.com.au/2024/02/80-20-rule-looks-to-survive-government-overhaul-of-sydney-slots/">criticised</a> as overly generous.</p> <p>Airlines can also <a href="https://www.sciencedirect.com/science/article/pii/S1000936123002340">buy sell or lease</a>, slots they are not using due to slow demand or the need for financial gain. These can sell for <a href="https://simpleflying.com/biggest-airport-slot-deals-list/">huge sums</a>.</p> <h2>Can slots be hoarded?</h2> <p>Broadly speaking, slot hoarding is the practice of booking slots for use only to cancel them in bad faith, preventing other airlines from getting access to premium travel times.</p> <p>In June last year, Rex’s then-deputy-chairman John Sharp <a href="https://www.theguardian.com/business/2023/jun/06/rex-and-bonza-call-for-immediate-overhaul-of-sydney-airport-laws-to-increase-competition">accused Qantas</a> of engaging in the practice:</p> <blockquote> <p>It’s as plain as the nose on your face that Qantas is hoarding slots by cancelling sufficient flights to remain within the 80/20 rule.</p> </blockquote> <p>Slot availability is a particular <a href="https://www.afr.com/companies/transport/accc-warns-sydney-airport-slots-manager-has-conflicts-of-interest-20231220-p5espy">issue for Sydney Airport</a>, because takeoffs and landings are capped at 80 per hour.</p> <p>Sydney Airport Corporation’s executive general manager of aviation, Robert Wood, as well as the airport’s then-chief-executive Geoff Culbert also both expressed <a href="https://www.abc.net.au/news/2023-11-21/airlines-qantas-virgin-slot-hoarding-solving-problems/103110390">serious concerns</a> about slot use last year.</p> <p>In February this year, the federal government unveiled a <a href="https://minister.infrastructure.gov.au/c-king/media-release/reforming-sydney-airport-slots-boost-efficiency-competition-and-consumers-outcomes">range of reforms</a> for Sydney airport’s slot system. These included requirements for increased transparency on how slots are used, and new independent audits.</p> <p>Notably though, the government made <a href="https://australianaviation.com.au/2024/02/80-20-rule-looks-to-survive-government-overhaul-of-sydney-slots/">no change</a> to the 80/20 rule.</p> <h2>What needs to change?</h2> <p>A number of further reforms could help make the airport system friendlier to new entrants and more equitable.</p> <p>One possibility is to <em>sell</em> a predefined number of slots to the major participating airlines. Airlines would have to make a business case outlining their proposed needs over the next calendar year.</p> <p>Currently, airlines request slots from the airport slot management team at no cost to the airline, a system which favours established airlines that have met the 80/20 rule.</p> <p>But a key criticism of this proposal is that the cost of purchasing slots <a href="https://www.abc.net.au/news/2023-11-21/airlines-qantas-virgin-slot-hoarding-solving-problems/103110390">would be passed down</a> to the flying public, likely resulting in higher airfares. Bidding for slots would also add new cost barriers to entry for would-be startup challengers.</p> <p>Another possibility is to look at <a href="https://doi.org/10.1287/trsc.2019.0926">slot allocation based on fairness</a>, measuring an airline’s needs against airport infrastructure.</p> <p>Airlines that had historically used 80% of their allocated slots would be given priority bidding on <em>up to 50%</em> of the following year’s total airport slot allocation.</p> <p>The remaining 50% of slots could be prioritised for new airlines without an established history, with the goal of awarding them take off and landing times that aren’t necessarily premium, but close enough.</p> <p>Airlines that didn’t achieve this 80% target or were found to be abusing the slot hoarding rules would be removed from the top-tier fairness status and placed in a slot allocation “sin bin” until their performance measures were brought up to standards.</p> <p>Australia has challenges ahead for domestic flights that are already at capacity. Government reforms that provide better oversight of airport usage of the 80/20 rule could help mitigate the risk of anti-competitive behaviour.</p> <p>Australian airlines have the right to compete without feeling unfairly held back, and we as consumers have the right to reasonable airfares. <!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/235960/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/doug-drury-1277871">Doug Drury</a>, Professor/Head of Aviation, <a href="https://theconversation.com/institutions/cquniversity-australia-2140">CQUniversity Australia</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/what-is-slot-hoarding-and-is-it-locking-out-regional-airlines-like-rex-235960">original article</a>.</em></p> </div>

Travel Trouble

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"Heartbroken": Sacked Rex Airlines hostess speaks out

<p>A “devastated” and “heartbroken” Rex Airlines flight attendant has spoken out after the regional airline entered <a href="https://oversixty.com.au/travel/travel-trouble/aussie-airline-s-shock-collapse" target="_blank" rel="noopener">voluntary administration</a>. </p> <p>Following the shock decision, 350 staff from the airline were made redundant and told they would not be paid any wages or redundancy packages for months.</p> <p>While many frustrated travellers took to Rex's Facebook page to complain about their flights being cancelled at the last minute with no notice, one cabin crew member called for calm and understanding. </p> <p>Air hostess Layla Rackley issued a reality check in the comments, writing, “I know this is so frustrating but the Rex staff, including myself, have lost our jobs very unexpectedly and we are all heartbroken.”</p> <p>“I hope your flights get sorted.”</p> <p>Another Rex flight attendant Makayla Meagher said on social media that she was “devastated” and it was something she thought would never have happened.</p> <p>“Im so grateful for all the friends i have made along the way,” she said. “Please keep Rex staff in your prayers.”</p> <p>Administrator Sam Freeman said regional flights were unaffected and would continue to operate, but domestic 737 services were grounded.</p> <p>“Virgin Australia are offering impacted Rex passengers free of charge rebooking,” he said.</p> <p>In the wake of the airline's collapse, competing Aussie airline Virgin wrote on their website, "Virgin Australia is also offering support to Rex employees who may be impacted by today’s announcement."</p> <p>"People whose employment has been affected should visit the expression of interest form on our website to apply for open positions."</p> <p><em>Image credits: Shutterstock / Instagram </em></p>

Travel Trouble

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Aussie airline's shock collapse

<p>Australia's third largest airline Regional Express, better known as Rex, has entered voluntary administration. </p> <p>The airline will ground all its Boeing 737 jets and cease flying immediately between Australia’s major cities, as Rex struggled to compete with Qantas and Jetstar for customers. </p> <p>In response to the cancellation, Virgin has said it will allow Rex customers with tickets on 737 flights to transfer them to its services.</p> <p>Rex began connecting major cities during the pandemic, but was unable to keep up with other airlines who were more known for servicing Aussie capital cities. </p> <p>While flights to major cities with Rex will cease, the airline confirmed that its flights to and from regional cities, which use smaller Saab 340 turboprops, will continue as normal.</p> <p>The airline currently serves 56 destinations around Australia, many of them remote.</p> <p>In response to the cancelled flights, Qantas and Virgin Australia shared a statement saying they were “sad” for the “difficult” day.</p> <p>“This is a challenging day for our industry and we are sad to see Rex enter voluntary administration with the immediate suspension of its Boeing 737 operations,” a spokesperson for Qantas said.</p> <p>“We know this will be a difficult period for many Rex customers and employees and we stand ready to assist.”</p> <p>The spokesperson said Rex customers impacted by cancelled flights due to the grounding of their domestic jet services can contact Qantas and Jetstar to be reaccommodated on the same route as their original booking at no charge, where seats available.</p> <p>In a statement on the Rex <a href="https://www.rex.com.au/AboutRex/OurCompany/DomesticFlightUpdates.aspx" target="_blank" rel="noopener">website</a>, the stricken airline said it was working with Virgin Australia to assist impacted passengers. </p> <p>“An agreement has been reached with Virgin Australia to honour all prepaid tickets for the Rex Group’ direct services between domestic capital cities, at no additional cost to passengers.</p> <p>“If you hold a prepaid ticket for future travel on any of these routes, you can transfer your Rex booking to a similar Virgin Australia flight.”</p> <p>Customers must re-book their flight by Wednesday August 14th or they will lose their money.</p> <p>“Regional flights are unaffected by the administration and will continue to operate as normal,” it stated.</p> <p><em>Image credits: Shutterstock </em></p>

Travel Trouble

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Flight cancelled after crew member loses it at passenger

<p>An Air Canada flight heading from Morocco to Montreal was cancelled on Friday after a flight attendant lost it at a passenger who reportedly requested a blanket. </p> <p>Viral footage of the incident showed a female flight attendant yelling: “You will behave or we will get off!” at a female passenger. </p> <p>“I’ll tell the captain right away. Yes or no?”</p> <p>When a passenger asked the flight attendant to call the captain, she refused and said: “I don’t want no bullying against my crew”.</p> <p>She then stormed up the aisle before she turned around and yelled: “Everyone behave! Be quiet … or you’re getting off.”</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Stress levels are quite high in the sky these days : An Air Canada flight from Casablanca (CMN) to Montreal (YUL) was canceled due to the inappropriate behavior of a flight attendant on July 26, 2024.</p> <p>The Airbus A330-343 aircraft (C-GHLM) did the taxi aiming a departure while… <a href="https://t.co/h3s4fbGF5A">pic.twitter.com/h3s4fbGF5A</a></p> <p>— FL360aero (@fl360aero) <a href="https://twitter.com/fl360aero/status/1817249195960455420?ref_src=twsrc%5Etfw">July 27, 2024</a></p></blockquote> <p>According to <em>CTV News</em>, the meltdown occurred after the passenger asked for a blanket. </p> <p>In a statement to the publication, Air Canada said the flight had been rescheduled for Saturday with a different crew. </p> <p>“We are taking this incident very seriously. It is under review, and we will take appropriate action,” the statement read.</p> <p>“It is under review, and we will take appropriate action. We apologise to our customers and deeply regret that their experience today fell far short of what they have come to expect when flying with Air Canada.”</p> <p>The airline has also offered compensation to all passengers affected by the delay. </p> <p><em>Images: X </em></p> <p> </p>

Travel Trouble

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“Great initiative”: Airline's world first move to make female travellers safer

<p>A popular airline has introduced a new measure to help female travellers feel safer on their journey. </p> <p>IndiGo will make the change in August, giving female travellers the option to choose not to sit next to a man on their flight. </p> <p>Prior to booking, women will be able to check the gender of the flyer sitting next to them and select if they don't want a male seat mate. </p> <p>However, this change will not apply to men, as male travellers will not be shown the gender of their seat mate when making a booking and instead will only be able to view available seats.</p> <p>The low-cost carrier is a codeshare partner of Qantas, and Australian passengers travel on-board its planes for destinations such as India, as well as within the country. </p> <p>The idea for the change came from an IndiGo survey where the airline asked females what would make travel more comfortable, and many said they would feel safer to have more power over who they spent their journey sitting next to. </p> <p>“IndiGo is proud to announce the introduction of a new feature that aims to make the travel experience more comfortable for our female passengers,” the airline said.</p> <p>“We are committed to providing an unparalleled travel experience for all our passengers, and this new feature is just one of the many steps we are taking towards achieving that goal.”</p> <p>There has been a mixed reaction on social media to to IndiGo’s attempt to make female flyers feel safer, as one commenter wrote on X: “Why can’t they allocate left side for one gender and right side for another gender?"</p> <p>There was also concern about how the good seats could be snapped up, writing, “Almost all seats available will be the middle ones”.</p> <p>Meanwhile a man protested, “What if I don’t want to sit by her? It works both ways”, while many simply praised it as a “great initiative”.</p> <p><em>Image credits: Shutterstock </em></p>

Legal

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So when should you book that flight? The truth on airline prices

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/yuriy-gorodnichenko-144556">Yuriy Gorodnichenko</a>, <a href="https://theconversation.com/institutions/university-of-california-berkeley-754">University of California, Berkeley</a> and <a href="https://theconversation.com/profiles/volodymyr-bilotkach-145437">Volodymyr Bilotkach</a>, <a href="https://theconversation.com/institutions/newcastle-university-906"><em>Newcastle University</em></a></em></p> <p>How airlines price tickets is a source of many <a href="http://airtravel.about.com/od/travelindustrynews/a/mythticket.htm">myths</a> and urban legends. These include tips about the best day of the week to buy a ticket, last-minute discounts offered by the airlines, and the conspiracy theories suggesting that the carriers use cookies to increase prices for their passengers. None of these three statements is entirely true.</p> <p>Studies have suggested that prices can be higher or lower on a given day of the week – yet, there is no clear consensus on which day that is. Offered prices can in fact drop at any time before the flight, yet they are much more likely to increase than decrease over the last several weeks before the flight’s departure. Further, the airlines prefer to wait for the last-minute business traveler who’s likely to pay full fare rather than sell the seat prematurely to a price conscious traveler. And no, the airlines do not use cookies to manipulate fare quotes – adjusting their inventory for specific customers appears to be beyond their technical capabilities.</p> <p>What is true about pricing in the airline industry is that carriers use complex and sophisticated pricing systems. The airline’s per passenger cost is the lowest when the flight is full, so carriers have incentive to sell as many seats as possible. This is a race against time for an airline and, of course, no company wants to discount its product more than it has to. Hence, the airlines face two somewhat contradictory goals: to maximize revenue by flying full planes and to sell as many full-fare seats as possible. This a process known in the industry as yield or revenue management.</p> <h2>Airlines and their bucket lists</h2> <p>Here is how <a href="http://commons.erau.edu/cgi/viewcontent.cgi?article=1522&amp;context=jaaer">yield management</a> works. For each flight or route (if we are talking about multi-segment itineraries), the airline has a set of available price levels – from the most expensive fully refundable fare to the cheapest deeply discounted non-refundable price. The industry jargon for these prices is “buckets.” Then, seats can be interpreted as balls that are allocated among these buckets.</p> <p>Initial allocation of seats between the price buckets is determined by historical data indicating how well a certain flight sells. For example, fewer deeply discounted seats will be offered on a flight on Thanksgiving week than on the same flight during the third week of February. As the seats on a flight sell, yield managers monitor and adjust the seat allocation. If, for instance, the sales are slower than expected, some of the seats might be moved to lower-priced buckets – this shows up as a price drop. As noted above, such price drops can occur at any time before the flight. However, the general trend of price quotes is upward starting from about two to three weeks before the flight departure date.</p> <p>Of course, an average traveler wants to know when he or she should buy the tickets for the next trip. Another important question is where to buy this ticket. Airlines distribute their inventory on their own websites and on several computer distribution systems, meaning that prices can sometimes differ depending on where one looks. We are not entirely sure what precipitates this phenomenon – likely explanations include differences in contracts between the airlines and the distribution systems/travel agents, implying that different travel agents may not have access to the airline’s entire inventory of available prices.</p> <h2>When to book</h2> <p>The airlines’ yield managers start looking at flight bookings about two months before the departure date. This implies that it generally does not pay to book more than two months in advance: studies show that initially the airlines leave the cheapest price buckets empty, and yield managers may move some seats into those buckets if a couple of months before the departure date the flight is emptier than expected. Between two months and about two to three weeks before the flight date, the fare quotes remain mostly flat, with a slight upward trend. However, and perhaps paradoxically, there is a good chance of a price drop during this period. We tend to monitor prices for several days – sometimes up to a week – hoping for a potentially lower quote. It does not always pay off, but sometimes we do manage to save a considerable amount of money.</p> <p>Two to three weeks before the flight date, the price quotes start increasing. This is the time when business travelers start booking. While price drops are still possible, a chance of a price increase is much higher if you wait to book within this time period. This is also the time when one can find significant differences between price quotes, depending on where one looks and what contract they have with the airlines.</p> <p>Thus, if we book a trip earlier than three weeks before the flight date, we tend not to delay the purchase. At the same time, we check quotes from multiple travel agents, or go directly to a site that allows for a quick comparison of prices (such as <a href="https://www.kayak.com">kayak.com</a> or <a href="http://www.skyscanner.net">skyscanner.net</a>). Or check the airline itself.</p> <p>As for answering the original question we posed, here are some simple tips. First, if you have to travel during a peak period, such as Thanksgiving week, it is generally best not to delay buying that ticket. Otherwise, it might pay to monitor the offered prices for some time before committing. The best strategy for booking within the last couple of weeks before the flight, however, is not to delay the purchase, but to try getting quotes from several agents, which is easy to do in the internet age.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/34033/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/yuriy-gorodnichenko-144556"><em>Yuriy Gorodnichenko</em></a><em>, Associate Professor of Economics, <a href="https://theconversation.com/institutions/university-of-california-berkeley-754">University of California, Berkeley</a> and <a href="https://theconversation.com/profiles/volodymyr-bilotkach-145437">Volodymyr Bilotkach</a>, Senior Lecturer in Economics, <a href="https://theconversation.com/institutions/newcastle-university-906">Newcastle University</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/so-when-should-you-book-that-flight-the-truth-on-airline-prices-34033">original article</a>.</em></p> </div>

Travel Tips

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Emirates takes cheeky swipe at other airlines in new safety video

<p dir="ltr">Emirates have taken a cheeky swipe at Qantas, Air New Zealand and British Airways with their new “no nonsense” in-flight safety video. </p> <p dir="ltr">The Dubai-based airline took a different approach to other major airlines, saying they chose not to include dancers and singers for its in-flight entertainment because they “take your safety seriously”.</p> <p dir="ltr">“Hello and welcome on board your Emirates flight today,” a flight attendant says at the start of the four minute video.</p> <p dir="ltr">“This is your no-nonsense safety video. We do not have dancers breaking into song, characters from movies, or celebrities trying to be funny I’m afraid.”</p> <p dir="ltr">Another cabin crew member then chips in, “But at Emirates, safety always comes first. So it’s important that we take you through some safety features before takeoff. And then you can all get back to our award-winning entertainment system.”</p> <p><iframe title="YouTube video player" src="https://www.youtube.com/embed/MCW5kH1G_1Y?si=IgvSjvOEa-n_f01v" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p> <p dir="ltr">The decision to stick to the basics for such an important video has been praised online, with many comparing the video to others by competing airlines. </p> <p dir="ltr">“Excellent video. No fuss, no faff, just informative and not distracting. These videos are about safety first and foremost, not entertainment,” wrote one fan.</p> <p dir="ltr">“Emirates got it right. This is THE safety video, simple and comprehensive which it should be,” agreed another.</p> <p dir="ltr">“This video is sending a message to other airlines,” stated a third.</p> <p dir="ltr">Emirates has gone in the opposite direction to its Aussie partner <a href="https://oversixty.com.au/travel/travel-trouble/disappointing-new-inflight-qantas-video-slammed-for-missing-the-mark">Qantas</a>, as a safety video from the Flying Kangaroo went viral earlier this year for all the wrong reasons. </p> <p dir="ltr">The video was widely panned for being “elitist” and “sexist”, while skimming over vital safety information, as one person on social media wrote, “I’d prefer just focus on, oh I dunno, in flight safety during the in-flight safety video? “Why do we need a long video with all this added stuff?”</p> <p dir="ltr">The video, which replaced an earlier retro video released in 2020 that marked the airline’s 100th birthday, features frequent flyers and Qantas staff delivering the pre-flight safety announcement from their favourite “magic places” around the world. </p> <p dir="ltr"><em>Image credits: Emirates</em></p>

International Travel

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"I want her parents to know": Fellow Qantas passenger reveals final moments of young woman

<p>The passenger who was seated next to the woman who tragically <a href="https://oversixty.com.au/travel/travel-trouble/young-woman-dies-on-qantas-flight" target="_blank" rel="noopener">died</a> after boarding a Qantas flight has broken his silence on her last moments. </p> <p>Ravinder Singh was seated next to Manpreet Kaur, who passed away shortly after boarding a flight from Melbourne to Delhi on June 20th. </p> <p>The 24-year-old student, who had dreams of becoming a chef, was travelling to see her parents in India for the first time in four years, but did not make it to her destination. </p> <p>Now, Ravinder Singh has shared details on her final moments in the hopes it will bring her grieving parents some comfort. </p> <p>“I was sitting next to her on the Qantas flight from Melbourne to Delhi and was actually the last person to talk to her,” Ravinder Singh exclusively told <a href="https://www.news.com.au/travel/travel-updates/incidents/passenger-speaks-after-woman-dies-next-to-him-on-qantas-flight/news-story/24e8396d8eb3a1d35aea4a4291b847ba" target="_blank" rel="noopener"><em>news.com.au</em></a>.</p> <p>“When I boarded the plane, she was already seated in the aisle. I was in the window, so I asked if she could please get up so I could occupy my seat.</p> <p>“I noticed that she began scrolling through photos on her mobile phone and stopped at a photograph of an elderly couple. I asked if they were her parents. She smiled and nodded and kept staring at it.”</p> <p>Mr Singh, who had been in Australia to visit family, said that everything seemed fine and the plane eventually began moving towards the runway, ready for take off.</p> <p>He explained that Ms Kaur had then put her phone down and rested her head on the seat in front, when he realised something was not right.</p> <p>“She was wearing her seatbelt and leaned forward to rest her head on the seat in front. As the plane was preparing for takeoff, I wanted to alert her to sit upright,” he shared.</p> <p>“But the plane jerked and I expected her to wake up. But instead, her head just moved towards me."</p> <p>“I got the attention of a flight attention and told her that this woman does not seem very well. She checked her pulse and after that, the reaction of the cabin crew was very commendable."</p> <p>“They tried their best to revive her. She was then evacuated by medical staff.”</p> <p>The retired army officer said the incident still “haunts him” and he wants her parents to know that she “left the world peacefully”. </p> <p>“The incident has been etched in my memory for life,” he said.</p> <p>“It is very difficult to digest that a young girl with whom you were just interacting with has passed away in front of your eyes."</p> <p>“Her innocent face stills haunts me and I want her parents to know she loved them a lot. She left this world peacefully looking at their photograph."</p> <p>“My heart breaks for her family who would have been looking forward to seeing her after a long time.”</p> <p>It is understood that Ms Kaur had been feeling "unwell" when she arrived at the airport and boarded the plane with no issues, with reports suggesting she died of tuberculosis. </p> <p><em>Image credits: news.com.au</em></p>

Caring

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World's best airline for 2024 revealed

<p>The world's best airline has been revealed for 2024, with the winning airline being voted above the rest for quality, customer service and overall flying experience. </p> <p>Qatar Airways, the Doha-based airline, reclaimed the title in the annual Skytrax’s World Airline Awards dubbed “the Oscars of the aviation industry”, returning to the top for an unprecedented eighth time.</p> <p>The 2023 winner, Singapore Airlines, fell back a spot to second place, while Emirates came third.</p> <p>Coming in next on the list was  ANA All Nippon Airways, Cathay Pacific Airways, Japan Airlines, Turkish Airlines, EVA Air, Air France and Swiss International Air Lines in 10th spot.</p> <p>Qatar also took home three other awards: World’s Best Business Class, World’s Best Business Class Airline Lounge and Best Airline in the Middle East.</p> <p>It’s also become the first aviation group to win Best Airline, Best Airport and Best Airport Shopping, in the same year in Skytrax history.</p> <p>“This is a proud moment for Qatar Airways. I am honoured to share this award with my dedicated team,” Qatar Airways group chief executive officer, Badr Mohammed Al-Meer, said at the Skytrax event in London on Monday.</p> <p>“This award is a testimony to our relentless commitment to providing unparalleled service and innovation. We look forward to continuing to serve our customers with the highest level of excellence.”</p> <p>The Skytrax awards are based on the votes of travellers across over 100 nationalities, with any airline in the world eligible to be nominated.</p> <p>In terms of Aussie airlines, Qantas plummeted seven spots to be ranked 24 this year, while Virgin Australia fell from 46 to 54 and Jetstar from 69 to 75. </p> <p>However, Australian regional airline REX climbed from spot 56 to 50.</p> <p><em>Image credits: Shutterstock </em></p>

International Travel

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