Wedding venue mistakenly sends abusive email to bride-to-be
A venue owner has been forced to issue a grovelling apology to a bride-to-be after a staff member mistakenly sent her an abusive email.
Jade Sharp and her partner wanted to scope out The Mulberry Tree in Kent, UK, for their wedding ceremony and reception. But were left feeling like the venue didn’t want their business after they were reluctantly given a tour and the manager on duty couldn’t answer any of their questions.
“The tour was done quite reluctantly with very little enthusiasm or passion or even a smile … so I emailed when we returned home to express the disappointment,” Jade wrote in a TripAdvisor review.
But Jade’s main complaint came a few hours later when she received a reply to her email. It was clear she was not the intended recipient.
“[I] received an email that obviously was not meant for me. It was in fact an email from the lady we saw (manager of the day) to her mum (manager) about me and our visit,” Jade explained.
"I cannot express how hurt and upset I was reading the email. How rude and unprofessional the way in which she spoke about us."
The email read: “Well she's a cow. I actually didn't know about this, checked my emails and didn't have anything in my inbox. They didn't ask me about prices, the asked my [sic] how much it would be for bread rolls to start and a roast!”
After Jade shared details of her unpleasant experience on TripAdvisor, Karen Williams, who owns the venue, issued a public apology to the couple.
“I am absolutely mortified, horrified and completely embarrassed that you had sight of such an email. It is completely unprofessional and indefensible,” the reply read.
“I did telephone you as soon as I found out what had happened to offer my profuse and sincere apologies and did apologise repeatedly to you.
“You were adamant that you did not want to get married at The Mulberry Tree, completely understandably so after the email you were sent, so I did not wish to insult you by attempting to make amends after such a catastrophic mistake on our part, especially when it is your wedding day involved.
“Once again I offer my sincerest apologies to you.”