Commonwealth’s $50 payout to 150,000 Aussies
It was an outage that only lasted a few hours but it has cost the Commonwealth Bank of Australia an estimate of $7.5 million after some customers were left without payments through the weekend.
The major bank has issued an apology in the form of $50 to up to 150,000 customers impacted by the outage along with a simple message in the transaction details.
“Sorry from CBA,” it read.
The issue primarily affected money and transfer online services for 12 hours during Thursday night but CBA said it was back up and running Friday.
However, tens of thousands of customers went without payments through the weekend.
“Following the outage impacting our systems in recent days, we have made significant progress in processing the outstanding payments,” a spokesperson from the company said in a statement.
“We now believe funds should be in customer accounts. If customers have any issues or questions regarding their payments they should contact our call centre or visit us in branch so we can assist.
“We are now refunding fees and charges associated to the network issue on Thursday for our customers who were impacted by this issue.”
“If a customer is approached for their account details they should not provide this and the customer should let us know by phoning our call centre or visiting us in branch,” the spokesperson said.
“We apologise to everyone who has been affected by the delay in payments and we are very sorry for the inconvenience it has caused.”