Major bank’s customers unable to withdraw their money
Nothing makes your heart sink like not being able to withdraw money from an ATM when you know there’s cash in your account, and customers at one of Australia’s major banks got to experience this feeling firsthand on Thursday after a major malfunction.
The technical glitch affected EFTPOS services as well as phone and internet banking platforms and saw customers unable to withdraw amounts greater than $200.
Social media was awash with complains from ANZ customers who were unable to withdraw their cash, who grew increasingly desperate with each extra attempt.
Can't pay my rent. This is so embarassing! @ANZ_AU
— Abby Bailey (@abbyjaynebailey) March 22, 2018
Some customers reported seeing the following message when using the bank’s goMoney app:
"ANZ Internet Banking, Phone Banking, Grow by ANZ, goMoney and ANZ App is currently under maintenance and expected to be available by 06:00am Sun 18th March (AEDT). Thanks for your patience.”
ANZ acknowledged the error in a statement to the press and said the bank was addressing it as a “top priority” by a “team of experts”.
"We discovered a technical fault affecting some of our systems, including internet banking, goMoney and the ANZ app late this morning," he told the ABC.
The bank has since confirmed services have been restored across all platforms, but has asked customers to be patient while the network’s systems recover.
Are you a customer of this bank and has it affected you?