Woolworths customers double-billed on purchases made in March
Woolworths has confirmed an issue with its payment provider has caused thousands of customers around the country to be double-billed for purchases in March.
Customers flooded the supermarket’s Facebook page with complaints, with some reporting hundreds of dollars missing from their accounts.
Woolies could not confirm how many shoppers have been affected by the system error, but the number is believed to be in the thousands.
A Woolworths spokeswoman told News.com.au: “We have received confirmation from Cuscal, one of our payment processors that service financial institutions, that due to an error at their data centre a limited number of Woolworths customers may have received incorrect transactions on accounts processed by Cuscal.
“We are working closely with Cuscal and can confirm any payment errors will be corrected as soon as possible. We apologise for the inconvenience this may cause customers. If further information is required please contact 1300 767 969.”
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