“It warmed my cold heart”: Coles checkout worker praised for helping struggling senior
A young checkout worker’s kind act towards an elderly customer has almost brought an onlooking Coles shopper to tears.
Shopper Lyn shared the story on Facebook, revealing how she was blown away after watching how the cashier reacted when the elderly woman became confused while paying for her shopping at Coles in Medowie, Port Stephens.
“I really wanted to share a beautiful thing I witnessed today,” Lyn wrote.
“While waiting in line at my local Coles supermarket, the elderly lady in front of me was having trouble paying with her debit card. It declined twice and she was confused at why it wasn’t working.
“A beautiful young boy working on the checkout told her it’s OK, I’ll fix it for you, and proceeded to pay for it using his own phone to access his account.
“The elderly lady just thought he had fixed the technology somehow, not realising he had just paid for her $73 groceries. He didn’t look for thanks or acknowledgement in any way.
“I wanted to cry at witnessing the absolute care and generosity of a fabulous young man called Michael.
Lyn concluded the story by assuring everyone that she had told the store supervisor of Michael’s kindness.
“It warmed my cold heart,” she said.
Hundreds responded to the story, sharing how touched they were by the cashier’s generous act.
“Some people are just winners. Awesome work young bloke. You’re going places,” one said.
“His parents would be super proud,” another added.
“OMG there still is good in this cold, mixed-up world. Michael from the bottom of my heart, thank you. You have restored my faith in the younger generation,” a third wrote.
A Coles worker from the Medowie store said: “Reading through this I was thinking it was Michael, then saw his name. He is a lovely young man and he is an asset to our store. I will be giving him a praise up!”