Bunnings and Westfield launch genius new service with no fees
Bunnings and Westfield have introduced new drive-through services amid the ongoing coronavirus pandemic.
Bunnings has launched its contactless service, Drive and Collect, which is now available at 250 of its larger stores across Australia.
The new service gives customers the option to order online and pick up their purchase from Bunnings car parks at a convenient date and time. Shoppers text or call the store team on arrival and their items are then brought outside and placed in their car boot.
“We’re taking a commonsense approach to finding ways to quickly adapt our business so that we can continue to safely serve our retail customers and enable tradies to keep their businesses running,” Bunnings managing director Mike Schneider told News.com.au.
“This is just another example of how we are adapting our business to this changing environment and our store teams are doing their best to provide customers with the best service, while keeping everyone safe.”
Westfield is also offering a no-contact shop and collect service. Westfield’s parent company Scentre Group announced the new Westfield Direct on Thursday as “a new way for you to buy from your favourite stores and quick eats”.
Shoppers are able to purchase items from multiple retailers through the Westfield Direct website and collect the order at the drive-through area.
More than 350 retailers – including Harris Farm Markets, Donut King, Aesop and L’Occitane – are available through the service, allowing shoppers to access up to 8,000 products.
“From takeaway food to daily necessities and extras, simply order online, select your pick-up time, and collect your order at our designated drive-thru point – with no booking or delivery fee applied,” the company said.
Westfield will also be expanding to other categories and retailers over the coming weeks and months.