Charlotte Foster
Travel Tips

Airline sends woman 13 brand new suitcases as compensation

A woman has been left shocked and confused after being sent 13 brand new suitcases as compensation. 

Giséle Rochefort was flying with Delta Airlines in the US when her luggage was badly damaged on her flight. 

"Delta destroyed my suitcase. I filed a claim, they agreed to replace it," Rochefort explained in a now-viral TikTok video.

Giséle’s suitcase had some of the fabric ripped off the cover, while one of the wheels had been completely knocked off. 

Soon after filing her claim with the airline, Rochefort received a notification that she had been issued a replacement for her luggage and it was ready to be picked up.

However, she was greeted with 13 boxes, each one containing a new suitcase in varying sizes and designs: all the same brand of her destroyed luggage. 

"I was crying laughing, It felt like an April Fools' prank. I thought I was done, only to realise 3 of the large bags had small ones inside them," she added in the comments section of her video.

"I think they made a mistake," she added.

 Rochefort said the bags, which retail for as much as $300 (AUD) each, are currently stacked up on a wall at her home.

"It's called interior design sweetie, look it up," she joked, adding, "Thanks Delta!"

Her video has been viewed one million times, with many of her followers wondering how they can get their hands on such a haul.

"I think I know what everyone is getting for their bday or the holidays," one commented.

"Keep two and sell the rest," another suggested.

"And here's an extra 12 Incase we break anymore," another joked.

Image credits: TikTok

Tags:
travel tips, luggage, Delta Airlines, compensation