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Airlines cancel flights after volcanic eruptions. An aviation expert explains why that’s a good thing

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/patrick-murray-2027113">Patrick Murray</a>, <a href="https://theconversation.com/institutions/university-of-southern-queensland-1069">University of Southern Queensland</a> At least three airlines <a href="https://www.abc.net.au/news/2024-11-13/flights-to-and-from-bali-cancelled-due-to-volcanic-ash/104593698">cancelled flights between Australia and Bali</a> this week after a volcano eruption in eastern Indonesia spewed a vast plume of volcanic ash into the air. But while would-be holiday makers are naturally <a href="https://7news.com.au/sunrise/volcanic-eruption-in-indonesia-forces-airlines-to-cancel-flights-to-bali-stranding-frustrated-passengers-c-16732486">upset</a> at having their plans disrupted, it’s worth remembering it’s not safe to fly planes through volcanic ash. So, how do airlines decide it’s not safe to fly when a volcano erupts? And why is volcanic ash so dangerous for aircraft, anyway? <h2>What does volcanic ash do to a plane?</h2> Volcanic ash particles are very, very abrasive. They can cause permanent damage to windscreens in the aircraft and can even make windscreens look opaque – like someone has gone over them with sandpaper. Imagine getting spectacles and scraping them over and over with sandpaper – that’s what you’d see if you were sitting in the cockpit. Volcanic ash can also clog or damage external sensors, leading to erroneous readings, and can infiltrate an aircraft’s ventilation system. This can affect cabin air quality and lead to potential respiratory issues. But the main issue, in fact, is the impact volcanic ash has on engines. A jet engine works by drawing in air, compressing it, mixing it with fuel and igniting it. This creates high-pressure exhaust gases that are expelled backward, which pushes the engine (and the aircraft) forward. The correct balance of fuel and airflow is crucial. When you disrupt airflow, it can cause the engine to stall. Ash particles that get inside the engines will melt and build up, causing disruption of the airflow. This could cause the engine to “flame out” or stall. Volcanic ash has a lot of silica in it, so when it melts it turns into something similar to glass. It won’t melt unless exposed to very high temperatures – but inside a jet engine, you do get very high temperatures. There was a famous incident in 1982 where a <a href="https://theaviationgeekclub.com/the-story-of-british-airways-flight-9-the-boeing-747-that-lost-all-four-engines-due-to-volcanic-ash-yet-it-landed-safely/">British Airways Boeing 747 plane</a> was flying in the vicinity of Indonesia and lost all four engines after it encountered volcanic ash spewing from Java’s Mount Galunggung. Fortunately, the pilot was able to <a href="https://simpleflying.com/gallunggung-glider-the-story-of-british-airways-flight-9/">restart the engines and land safely</a>, although the pilots were unable to see through the front windscreens. <h2>How do airlines decide it’s not safe to fly when a volcano erupts?</h2> The decision is made by each airline’s operational staff. Each airline’s operational team would be looking at the situation in real time today and making the decision based on their risk assessment. Every airline has a process of risk management, which is required by Australia’s Civil Aviation Safety Authority. Different airlines may tackle risk management in slightly different ways; you might have some cancelling flights earlier than others. But, in broad terms, the more sophisticated airlines would come to similar conclusions and they are likely all communicating with each other. Mostly, they make the call based on the extent of the plume – how big the cloud of ash is and where it’s going, bearing in mind that winds vary with altitude. As you get stronger winds with altitude, the ash can drift quite far from the source. There is also a United Nations agency called the <a href="https://www.icao.int/Pages/default.aspx">International Civil Aviation Organization</a>, which issues guidance on volcanic ash hazards. Various meteorological agencies around the world work together and liaise with aviation authorities to spread the word quickly if there is an eruption. For airlines to resume flights, the ash needs to clear and there needs to be a low probability of further eruptions. <h2>Passenger safety is the priority</h2> The underpinning reason behind these flight cancellations is safety. If you lose engines and you can’t see out the window, the risk to passenger safety is obvious. Naturally, people are upset about their holiday plans being held up. But it’s actually in passengers’ best interests to not fly through volcanic ash.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/243576/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/patrick-murray-2027113">Patrick Murray</a>, Emeritus Professor of Aviation, <a href="https://theconversation.com/institutions/university-of-southern-queensland-1069">University of Southern Queensland</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/airlines-cancel-flights-after-volcanic-eruptions-an-aviation-expert-explains-why-thats-a-good-thing-243576">original article</a>. </div>

Travel Trouble

"I miss her daily": Fergie opens up on friendship with Diana

As the Duchess of York wraps up her visit Down Under, she has shared some of her most cherished memories in an interview with 9Honey. Following a busy schedule of meet and greets as part of her book tour, Sarah Ferguson opened up on her friendship with the late Princess Diana, who, like the duchess, is a beloved member of the royal family. "The thing about Diana was that she had the best sense of humour of any single person I know – that's quite a big thing, so it's a really big hole because she'd get my sense of humour," the duchess told the publication. "It's really, really hard to really make me cackle with laughter like she used to. "And so, yes, I miss her daily, and I think in the '80s it was just her and I, wasn't it?" The two women were brought together by their marriages to then Prince Charles and Prince Andrew, and the royal affectionately recalled their strong bond. "There isn't anybody else to know, really, what we know because there was no social media and it was just newspaper headlines. "I was so proud of her, what she achieved, and she would be SO proud of her grandchildren. "Oh, my goodness. Can you imagine? She would be just loving every moment. "She was a great lady, and she still is a great lady." The duchess was originally scheduled to visit Australia in October, after she was invited by her Western Australia-based publisher, Serenity Press to showcase her commitment to literature, wellness and empowerment. However, she postponed her visit to not overshadow the King and Queen's tour. The soon to be grandmother of four celebrated the launch of her newest books including Flora & Fern: Wonder in the Woods which is a children's book, and Fabulous Food Art, which is a cookbook she created in collaboration with Melbourne mother and TikTok star Laleh Mohmedi, of Jacob's Food Diaries. Image: Alisdair Macdonald/ Shutterstock Editorial

Family & Pets

Missing woman found after 12 days in national park

Missing woman Lovisa 'Kiki' Sjoberg has been found alive after almost two weeks lost in the Snowy Mountains region of New South Wales. The 48-year-old photographer was last seen driving into the Kosciuszko National Park on October 15th and was reported missing six days later when she failed to return a hire car. After setting up a command post at the Kiandra Courthouse on the Snowy Mountains Hwy, police began an intensive search for the woman immediately. A wide-scale search was conducted involving the Mounted Unit, Dog Unit, SES, National Parks and Wildlife Service, Rural Fire Service, a Surf Life Saving Helicopter and members of the public. On Sunday afternoon, the woman was found injured on the Nungar Creek Trail at Kiandra. She was treated at the scene by paramedics for exposure and what appeared to be a snake bite before being taken to a local hospital in a stable condition. Worried friends of Ms Sjoberg have expressed their relief and joy on Facebook about the news of her discovery, thanking the community for their support. Image credits: NSW Police / llawarra Police Rescue Squad

Caring

Passenger arrested for assaulting flight crew member

A man has been arrested after being removed from an international flight for allegedly assaulting a member of the cabin crew. Onboard a flight from Perth to Auckland on early Wednesday morning, the Australian Federal Police were alerted to a passenger who was allegedly intoxicated and disruptive. The 23-year-old man from New Zealand allegedly assaulted a crew member, after staff alleged the man refused to comply with crew member requests during the flight. The flight was diverted to Melbourne Airport, with AFP officers boarding the plane to remove the man, who injured the cabin crew member during the assault. He was restrained at the back of the plane, with AFP Superintendent Stephen Cook confirming the flight was delayed as a result of the incident. “Any violence or anti-social behaviour in a confined space in the air would be distressing for other passengers and crew,” Superintendent Cook said. “At the very least, in this alleged incident it disrupted everyone’s travel plans." “Anti-social behaviour during a flight can pose a direct threat to the safety of the aircraft that is taken seriously by airlines and the AFP.” The 23-year-old man has been charged with one count of assaulting crew affecting the performance of their duty. Image credits: Australian Federal Police

Travel Trouble

What to claim for lost, delayed or damaged bags on overseas flights

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/rebecca-johnston-123333">Rebecca Johnston</a>, <a href="https://theconversation.com/institutions/university-of-notre-dame-australia-852">University of Notre Dame Australia</a> and <a href="https://theconversation.com/profiles/david-hodgkinson-6574">David Hodgkinson</a>, <a href="https://theconversation.com/institutions/the-university-of-western-australia-1067">The University of Western Australia</a> If you get on a plane and your baggage ends up being delayed, damaged or lost, who’s responsible: you or the airline? And what rules apply when you’re flying between different countries – even if you don’t have travel insurance? Airlines (otherwise known as carriers) generally include baggage requirements in their terms and conditions of carriage, which are set out or referred to on your ticket. These are the rules that apply to the journey that you have booked. But for international flights, a carrier’s liability for damage, loss or delay of baggage is governed by a number of overarching international treaties, which many passengers aren’t aware of. <h2>International agreements</h2> The <a href="http://www.jus.uio.no/lm/air.carriage.warsaw.convention.1929/doc.html">Warsaw Convention</a> of 1929 was the first of these treaties, and the latest is the passenger-friendly 1999 <a href="http://www.jus.uio.no/lm/air.carriage.unification.convention.montreal.1999/">Montreal Convention</a>. In order for one of these treaties to apply to a particular journey, the same treaty must be in place at the point of departure and the passenger’s final destination. For many trips, the agreement that will apply will be the Montreal Convention, which has to date <a href="http://www.icao.int/secretariat/legal/List%20of%20Parties/Mtl99_EN.pdf">108 state parties</a>, covering everywhere from Albania and Australia to Zambia. In time, the Montreal Convention is expected to apply to almost all air travel. The Warsaw Convention (as amended by the <a href="http://www.jus.uio.no/lm/air.carriage.warsaw.convention.hague.protocol.1955/doc.html">Hague Protocol</a> and <a href="http://www.jus.uio.no/lm/air.carriage.warsaw.convention.montreal.protocol.4.1975/doc.html">Montreal Protocol No. 4</a>) will generally apply where the Montreal Convention does not. It is less favourable to passengers. All these treaties have similar provisions to deal with baggage claims – but very different limits to what you might get if you need to make a claim. <h2>What the airline is responsible for</h2> A carrier is liable if your checked baggage is lost, delayed or damaged regardless of fault. This is so unless the damage resulted from the inherent defect or quality of the baggage or, in terms of delay, if it proves that it took all reasonable measures to avoid the damage occasioned by that delay. As for unchecked baggage (that is, carry-on baggage), the carrier is only liable if the damage is due to the fault of the carrier or its agents. Unless otherwise specified, reference to “baggage” includes both checked and unchecked baggage. <h2>Calculating baggage compensation</h2> Under the Warsaw Convention (as amended by the <a href="http://www.jus.uio.no/lm/air.carriage.warsaw.convention.hague.protocol.1955/doc.html">Hague Protocol</a> and <a href="http://www.jus.uio.no/lm/air.carriage.warsaw.convention.montreal.protocol.4.1975/doc.html">Montreal Protocol No. 4</a>) and the Montreal Convention, liability limits are expressed in <a href="http://www.imf.org/external/np/exr/facts/sdr.HTM">special drawing rights</a> (SDRs). An SDR is a type of foreign exchange reserve asset created by the International Monetary Fund. Its value is based on an artificial basket of currencies consisting of the US dollar, the euro, the pound and the Japanese yen. The liability limits are reviewed every five years. As of October 16, 2014, the <a href="http://www.imf.org/external/np/fin/data/param_rms_mth.aspx">value of an SDR</a> is about US$1.49, £0.93 or A$1.70. Current SDR values for other currencies are also listed <a href="http://www.imf.org/external/np/fin/data/param_rms_mth.aspx">here</a>. <h2>So what is your baggage worth?</h2> In terms of baggage liability limits, the Warsaw Convention is of relatively little assistance to passengers. If your international travel is subject to Warsaw (for example, if you flew out of the United States on a one way ticket to Guatemala), liability for delayed, damaged or lost baggage is limited to 17 SDRs (about US$25.33, £15.81 or A$28.90) per kilogram per passenger for checked baggage and 332 SDRs (about US$494.68, £308.76 or A$564.40) per passenger for unchecked baggage. In contrast, a carrier is liable to pay far greater damages if the Montreal Convention applies. For any travel covered by Montreal, the carrier’s liability for baggage is limited to 1131 SDRs per passenger (US$1685.19, £1051.83 or A$1922.70), unless otherwise declared. The carrier is not liable for damages caused by delay if the carrier took all reasonable measures, or if it was impossible for it to take such measures. <h2>Time limits on baggage claims</h2> Time limits are imposed on making a claim for delayed, damaged or lost baggage. Any potential claims should be made to a carrier in writing within these specified limits. Article 26 of Warsaw provides that any complaint as to delay of baggage must be made at the latest within 21 days from the date the baggage was placed at the passenger’s disposal. <figure class="align-right zoomable"></figure> Similarly, under Article 31 of Montreal, a complaint must be made within 21 days of a passenger receiving their baggage. With respect to damaged baggage, under Warsaw, any claim must be made “forthwith” after the discovery of the damage and at most seven days from the date of receipt of the baggage. Montreal also gives passengers seven days from receipt of checked bags to report a damage claim. Neither convention imposes a time limit for reporting lost baggage claims. But it is advisable that you make your complaint as soon as possible. Warsaw does not state when baggage is considered “lost”, leaving it up to carriers to make that ruling. Under Montreal, baggage is only considered lost after 21 days or if the carrier admits that they have lost it. If a passenger fails to make a complaint within the specified times, the carrier will not be liable unless there has been fraud on the carrier’s part. <h2>Insurance alternatives</h2> If you are concerned that the contents of your baggage exceed the liability limits outlined above, you can make a special declaration of the value of your baggage prior to check-in and pay any additional fee (if required). In this case, the carrier will be liable to pay a higher amount, unless it is proved that the declared amount is greater than the actual value of your baggage. Alternatively, prior to travelling, check with your insurance company as to whether your travel insurance covers any excess from delayed, damaged or lost baggage. You might also want to <a href="http://www.icao.int/secretariat/legal/List%20of%20Parties/Mtl99_EN.pdf">check this list</a> to see whether the places you’re departing from and finally arriving at are parties to the Montreal Convention. If not, you might just find yourself out of pocket.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/32111/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/rebecca-johnston-123333">Rebecca Johnston</a>, Adjunct Lecturer, Law School, <a href="https://theconversation.com/institutions/university-of-notre-dame-australia-852">University of Notre Dame Australia</a> and <a href="https://theconversation.com/profiles/david-hodgkinson-6574">David Hodgkinson</a>, Associate Professor, Law School, <a href="https://theconversation.com/institutions/the-university-of-western-australia-1067">The University of Western Australia</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/what-to-claim-for-lost-delayed-or-damaged-bags-on-overseas-flights-32111">original article</a>. </div>

Travel Trouble

Desperate search after Aussie man swept out to sea while saving swimmer

A desperate search is underway for an Australian man who got swept out to sea while saving a tourist from drowning on a Bali beach. Craig Laidley, 56, was walking along Balian Beach about 4.15pm on Wednesday when he heard 29-year-old Micro Stalla calling out for help. The Perth man rushed into the water to save the German tourist, but unfortunately Laidley never made it back to shore after being swept out to sea by an "extreme" wave. Laidley, who reportedly lives in Bali, was last seen “drifting back out to the ocean”. He was reported missing to police about three hours later, and they immediately launched a search, with with Denpasar Search and Rescue Office head Nyoman Sidakarya confirming the search is still ongoing. “[On Wednesday] night our team tried to search for victims using land searches and today the Denpasar Search and Rescue Office dispatched 10 people with land and sea SRU divisions,” Sidakarya said. “Information from the team at the location is that the wave conditions are extreme," he added. Rescue teams used rubber boats to search for Laidley within a 10km radius of where he was last seen and also scoured the coastline on foot. Police have also conducted interviews with witnesses as part of their ongoing search. One witness said that there were no warning signs around the beach, despite the dangers. “Incidents like this happen often here,” he told the ABC. “About four months ago, a foreigner went missing. He was found dead 4 hours later. In the last five years, there have been five incidents like this.” Laidley's family have appealed to the public to help find him. “Hello, our family is seeking assistance from the public in Bali,” Craig’s nephew posted on Facebook. “Craig was last seen helping a male that was reportedly drowning in the ocean between Tebing Balian rocks near Balian Beach. “He was then seen drifting back out to the ocean after saving this man’s life.” The search is set to continue on Friday morning. The Department of Foreign Affairs and Trade (DFAT) said it is providing consular assistance to the family of an Australian reported missing in Indonesia. Editors Update: Craig Laidley’s body has been found on the beach on Friday morning by searchers. His two brothers, Bruce and Glenn, arrived in Bali overnight to join the search. His family are still coming to terms with the loss, but have told 7News that they are proud of his heroic rescue and glad that his brothers were there to bring him home. Images: Denpasar Search and Rescue Agency/ Facebook

Caring

Hugh Jackman pleads for help in search for missing Broadway star

Hugh Jackman is using his influence and wide reach to assist in the search for his former Broadway co-star, Zelig Williams, who has been missing since early October. Williams, a 28-year-old performer known for his roles in MJ The Musical and Hamilton, was last seen on October 3 at his home in Columbia, South Carolina. At the time of his disappearance, he was wearing a white T-shirt, black shorts and brown slides. The non-profit organisation <a href="https://blackandmissinginc.com/" target="_blank" rel="noopener">Black and Missing</a> has released a missing person poster, stating that authorities believe Williams was last spotted driving in the Congaree National Park area, where his vehicle was later found abandoned. Jackman, who performed with Williams during the 2019 concert tour The Man. The Music. The Show, has taken to social media to amplify the call for information. On his 56th birthday, the Australian actor shared a photo of Williams and his mother with a link to a news report from Good Morning America, urging his 34.5 million Instagram followers to report any information to local authorities. "If anyone has any information on the whereabouts of ZELIG WILLIAMS please reach out to your local authorities," Jackman wrote in his post. He has continued to spread the message, using Instagram stories to ask followers to contact the Richland County Sheriff's Office with any potential leads. "Zelig, we love you and are praying for your safe return. Please pass this message on!!!" Jackman added. Williams' disappearance has left his family in anguish. His aunt, Christine McLaughlin Barber, initially believed he might have been involved in a car accident after receiving an SOS signal from his phone around 9:50am on October 3, shortly after he left home. However, authorities have since ruled out this possibility. Richland County Sheriff Leon Lott revealed to local news outlet WISTV that an extensive search operation has been underway, utilising helicopters, boats and drones to cover vast areas. "We've searched on foot, in the air, at various locations," Lott said. "We are also using other investigative techniques involving cell phones and other means, which I cannot disclose at this time." Lott also said that Williams is in need of prescription medication, adding urgency to the search. Williams' cousin, Mieoki Corbin-Jacobs, expressed the family's heartbreak, telling WISTV: "It's devastation. It's devastation for someone who is so close to his family to just disappear like that... there's no way to describe it." The Broadway community, along with Jackman, continues to rally in hopes of locating Williams and bringing him home safely. Images: Instagram

Caring

Pilot dies mid-flight prompting emergency landing

A Turkish Airlines pilot has tragically died in the middle of a flight from Seattle in the US to the Turkish city of Istanbul, prompting an emergency landing. Pilot İlçehin Pehlivan, 59, “lost consciousness” at some point after the flight took off, with the plane then landing in New York’s John F. Kennedy International Airport, almost five hours into the journey. The diversion came after initial medical intervention on board failed to revive the captain, with the second pilot and co-pilot making the landing in New York. Pehlivan was declared dead on arrival when the plane was met by authorities, and no cause of death has yet been released. Turkish Airlines spokesperson Yahya Üstün said the pilot, who worked for the airline since 2007, underwent a routine health check in March and “no health problem was detected that would prevent him from working”. He recalled the moment onboard, saying, "After the first medical evaluation to our captain on board was inconclusive, the cockpit crew ... decided to make an emergency landing, but our captain died before landing." “As Turkish Airlines, we deeply feel the loss of our captain and extend our sincerest condolences to his bereaved family, colleagues, and all his loved ones,” he added. Image credits: Shutterstock

Travel Trouble

Chilling vision of missing family emerges

A video filmed in New Zealand's west coast is the first "credible" sighting of a father and his kids who went missing three years ago. Tom Phillips along with his daughter Jayda, now 11, son Maverick, 9 and daughter Ember, 8, disappeared from the New Zealand town of Marokopa in December 2021. There have been hundreds of sightings of Phillips reported to police since then, with many of them unverified, and the children nowhere in sight. But now, new footage shot on the evening of October 3, showed all four of them marching through a grass field in Marokopa, in a single file with camouflage gear and heavy backpacks. The video, filmed by pig hunters, was handed to police and has since prompted a large-scale search of farmland in the area this week, which unfortunately failed to locate Phillips and his children. In the footage, the family seemed unaware they were being filmed from afar, with one of the witnesses describing them as "equipped for the bush". The children's mother, Catherine, has seen the video and instantly recognised her kids. “I’m so happy that they’re all there," she told the New Zealand Herald. "I’m so relieved to see all three of my babies. They’re all alive." The pig hunters who filmed the footage recalled their short encounter with the children. “The children asked: ‘Who else knows we’re here?’ And then they just kept on walking. They were all packed up, they had big packs on. I think the father sort of kept them moving,” Farmer John McOviney told the New Zealand Herald. In another interview with radio station Newstalk ZB, McOviney said that Phillips was carrying a large rifle. NZ Police Detective Inspector Andrew Saunders has also confirmed the sighting was being treated as "credible". "While nothing further of significance was located, investigators will now assess information gathered to determine any next steps," he said. "This is the first time all three of the children have been sighted, which is positive information, and we know it will be reassuring for the children's wider family." While police remain tight-lipped about what their next steps are, they said : "Our focus is very much on the safe return of Jayda, Maverick and Ember to their whānau [the Maori word for family] and we are doing all that we can to make that happen.” Phillips and his three children first went missing on September 11, 2021, and an arrest warrant was issued for Phillips shortly after their disappearance. He does not have legal custody over his children is alleged to have breached a custody order by taking them. The children are believed to have had no education or contact with others since their disappearance. Members of the public have been warned not to approach Phillips if they spotted him, as he may be armed. Images: TVNZ/ Waikato Police

Legal

Qantas faces the music for selling seats on cancelled flights

Qantas has been fined a whopping $120 million for purposefully misleading customers on flight bookings for several years. After being sued by the Australian Competition and Consumer Commission (ACCC) over dishonest conduct relating to the sale of tickets on cancelled flights, the airline admitted they were deceiving travellers by continuing to sell tickets on flights that had already been cancelled. On Tuesday, Justice Helen Rofe formally ordered Qantas to pay a $100 million fine for their conduct, and another $20 million to travellers who were affected. Qantas agreed to pay $225 to affected customers on domestic flights and $450 on international flights. "This is a substantial penalty, which sets a strong signal to all businesses, big or small, that they will face serious consequences if they mislead their customers," ACCC chair Gina Cass-Gottlieb said in a statement following the court orders. Earlier this year, Cass-Gottlieb described Qantas’ conduct as “egregious and unacceptable”, after data showed that between May 2021 and August 2023, the airline sold tickets on cancelled flights to more than 86,000 customers. In addition to cancelling the flights, the airline also failed to inform travellers that their flights were no longer going ahead as scheduled. ACCC barrister Christopher Caleo claimed that some senior airline managers knew about different aspects of the issue, including the fact that cancelled flights were not removed from booking pages or that customers could still book those flights, but no single manager was aware of the severity of the issue. "Qantas was aware of deficiencies in their systems," Caleo said. "Despite their awareness, it persisted over an extended period of time and affected a large number of consumers." Caleo added that the sizable fine presented to Qantas was required in order to deter them from any further devious conduct. "A penalty must send a signal to other companies in Australia, particularly to other large companies, that contraventions of Australian consumer law will not be tolerated," he said. "It must sting and must not be an acceptable cost for Qantas for failing to have systems in place." Qantas said it has made changes to its systems and agreed to notify customers of cancelled flights no longer than 48 hours from cancelling a flight and stop selling tickets for those journeys within 24 hours, with these changes also taking effect with subsidiary Jetstar. "The fact that Qantas made these changes makes it clear that Qantas wants to avoid the matter from occurring again," barrister Ruth Higgins said. Image credits: Shutterstock

Travel Trouble

"Super uncomfortable for everyone": Qantas plays R-rated movie for every passenger

Qantas has issued an apology after an R-rated movie was played for every passenger onboard a flight from Sydney to Tokyo. On Saturday, the flight was delayed by an hour due to problems with the in-flight entertainment system, which resulted in cabin crew only being able to play one film on everyone's individual screens. After requests were taken by passengers, the movie Daddio was chosen. The 2023 drama stars Sean Penn and Dakota Johnson as a taxi driver and his passenger as they discuss their relationships, including an affair Johnson’s character had with a married man. One passenger took to Reddit to share their experience of the flight, saying it was "extremely inappropriate", due to scenes of “graphic nudity and a lot of sexting”. “The kind where you could literally read the texts on screen without needing headphones,” the passenger wrote. “It was super uncomfortable for everyone, especially with families and kids on board.” Another passenger said the airline made the switch to Inside Out 2 followed by a New Zealand nature show after playing “40 minutes of penis and boobs”. “These poor kids and the parents because y’all should’ve heard the audible gasps across the plane,” the passenger said. Cabin crew members attempted to fix the screens of those who didn't want to watch the R-rated film, but when this didn't work, resorted to switching the movie entirely. “The movie was clearly not suitable to play for the whole flight and we sincerely apologise to customers for this experience,” a Qantas spokesperson stated. “All screens were changed to a family-friendly movie for the rest of the flight, which is our standard practice for the rare cases where individual movie selection isn’t possible." “We are reviewing how the movie was selected.” Image credits: Shutterstock

Travel Trouble

"You will be so missed": Slain brothers farewelled in emotional funeral

Ben and Russell Smith, who were <a href="https://oversixty.com.au/health/caring/grief-stricken-father-breaks-silence-after-sons-found-dead" target="_blank" rel="noopener">fatally stabbed in their Blue Mountains home</a>, have been farewelled in an emotional funeral. More than 750 people gathered to pay tribute to the young boys, aged 9 and 11, as the boy's father delivered a heartbreaking eulogy. Mourners embraced outside the church, with father Nick Smith saying his children were “the biggest pleasures and joys of our lives”. “Boys, it’s been an absolute, absolute privilege to be your father. I hold you so deeply in my heart,” Mr Smith said. “You are loved by your family, through your friends, through the community, through the school, through your soccer club, through the Panthers, throughout society." “You will be so missed. You had such beautiful little lives, such beautiful, beautiful adventures, and we had so much more adventure to come." He said Russell was "outgoing, kind, determined, caring and thoughtful, adventurous and just a heart of gold, who no matter what wanted to help". Mr Smith described his other son Ben as a "sweet boy", adding, "The one name you gave yourself was Ben Jelly, and it stuck." Mr Smith said he would make sure his sons are “never forgotten”. “You were such wonderful, cheeky, funny, charismatic boys,” he said. “You made the world a better place." “You’re my world. You’re my little Ben, my Russ, you’re my best crew. I’m gonna miss you two so much. Your memories are your legacy. I love you so much. I will never stop loving you. No one else will either.” The boys’ 42-year-old mother, Trish Smith, has been charged with their murder. Image credits: NSW Police

Family & Pets

Flying to a footy final? Watch your wallet. Here’s why airfares soar

<div class="theconversation-article-body"> <a href="https://theconversation.com/profiles/doug-drury-1277871">Doug Drury</a>, <a href="https://theconversation.com/institutions/cquniversity-australia-2140">CQUniversity Australia</a> Planning a flight to an AFL final is like trying to decide when and how to hop on an amusement park ride that hasn’t stopped. You don’t know where you need to be until the very last minute, and by then, it seems everyone else wants to be there too. This annual dilemma is now in sharp focus, with preliminary finals coming up this weekend. Sydney will face Port Adelaide at the Sydney Cricket Ground on Friday night, then Geelong will take on Brisbane in Melbourne on Saturday. Getting to these locations on the right dates can be no mean feat, and some fans have already been stung by surging prices. For those who tried to book over the weekend, prices to fly from Adelaide to Sydney in time for Friday’s game <a href="https://www.adelaidenow.com.au/news/south-australia/port-adelaide-fans-will-have-to-pay-a-hefty-price-for-airfare-tickets-to-sydney-for-prelim-final-at-scg/news-story/e549e292c50eb9798f6735d2270aafc3">reportedly ranged</a> from $597 to an eye-watering $1,723. Australia’s airline duopoly is already under intense scrutiny. According to government <a href="https://australianaviation.com.au/2024/09/domestic-airfares-rise-after-rexs-demise/">data</a> released this week, domestic airfares have risen by more than 10% since Rex shut down its capital city services. So how exactly do airlines price their fares today, and then again once the teams are decided? Why are they allowed to charge so much? <h2>How are airfares priced?</h2> Airfares are set through a process called revenue management. Airlines use <a href="https://www.sciencedirect.com/science/article/pii/S0969699714000556">mathematical modelling</a> to help determine what we as consumers are willing to pay. Airlines plan out their entire year based on what services they predict will be needed at certain times – such as travel for school breaks, winter skiing, or summers in Hawaii. In economics, this is known as seasonal supply and demand. Airlines have the supply, planes, and we as consumers provide the demand. The cost of flights to cities hosting footy finals might seem outrageous. But these games are one-off events that happen at the same time each year. Using historical data, airlines have determined that enough people are willing to pay these fares to justify charging them. <h2>Two types of traveller</h2> Airlines base their <a href="https://doi.org/10.1016/j.jksuci.2019.02.001">pricing strategies</a> on the assumption that we as travellers fall into two groups: elastic and inelastic. Here, elasticity simply describes how sensitive demand is to a change in price. Vacationers with a flexible calendar are an example of elastic travellers, who are able to change their flight dates to get the lowest airfare. Inelastic travellers, on the other hand, include business travellers who need to be somewhere specific on a particular date, and aren’t paying fares out of their own pocket. Airlines factor in both of these groups to determine <a href="https://digitalcommons.odu.edu/hms_fac_pubs/27">demand-based pricing</a>. Footy finals create huge amounts of inelastic demand, allowing airlines to push up their prices. <h2>Does the price actually reflect the value?</h2> <a href="https://digitalcommons.odu.edu/hms_fac_pubs/27">Transactional utility</a> is a theory based upon the assumption that the price we pay for a product or service should reflect the value we receive. In this case – how much fans are willing to pay to be there to watch the game live. But individually, this depends on who you barrack for, as well as whether you have the disposable income to pay a premium for the experience. Last year, some airfares to the grand final soared <a href="https://www.couriermail.com.au/sport/travel-tsunami-2300-grand-final-flights-for-diehard-brisbane-footy-fans/news-story/270a34ad89d49cc68f1e7202b0d22e59">above the $2,000 mark</a>. So how are the airlines able to set these prices? Are they not regulated by the government? It all comes back to what we as consumers are collectively willing to pay for a diminished supply during high demand. The government does not regulate airfares on that level. Airlines will not want to sell discounted seats if they know enough of us are willing to pay. They might run more flights, but that doesn’t necessarily mean airfares will come down. Our decision to buy a seat is based on the perception of its fairness. Getting into the final is costly enough – does the price charged to fly there also <a href="https://digitalcommons.odu.edu/hms_fac_pubs/27">seem fair</a>? Airlines know the psychology of fairness is what will fill the seat. So they will continue to test our perception of fairness on last minute purchases. <h2>Less competition makes it worse</h2> These types of pricing strategies are not unique to Australia. Airlines all around the globe understand the passion associated with championship sporting events and position themselves to take advantage of such moments. But we also know that here, airlines are pricing what they can in part due to very low competition, only worsened by the recent demise of Bonza and Rex. We can <a href="https://www.accc.gov.au/by-industry/travel-and-airports/domestic-airline-monitoring">voice our displeasure</a> about this situation with the Australian Competition and Consumer Commission, but in the short term, many of us simply continue to pay the airfares. This is because the other methods of travel either don’t exist, such as high speed rail, or aren’t reasonable, such as driving for multiple days. Remember, airlines see this as an opportunity to increase their bottom line as part of their revenue management system. So what should you do if your team makes the grand final? Sell your car or house? Take out a second mortgage? What if you book now while it’s still relatively cheap and your team doesn’t make the final? Well, there is plenty to do in Melbourne in September! I, for one, will be watching from the comfort of my lounge room.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/239104/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/doug-drury-1277871">Doug Drury</a>, Professor/Head of Aviation, <a href="https://theconversation.com/institutions/cquniversity-australia-2140">CQUniversity Australia</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/flying-to-a-footy-final-watch-your-wallet-heres-why-airfares-soar-239104">original article</a>. </div>

Domestic Travel

Abducted boy found after 73 years

In a remarkable and heartwarming conclusion to a decades-long mystery, Luis Armando Albino, who was abducted 73 years ago, has been found alive and well, bringing joy and closure to a family that never gave up hope. Albino, who was born in Puerto Rico, was just six years old when he was abducted from Jefferson Square Park in West Oakland, California, in February 1951. On that fateful day, he had been playing with his brother Roger when he was lured away. His disappearance left his family devastated, and the case went cold for decades. His mother, who passed away in 2005, carried a newspaper clipping about her son’s kidnapping in her wallet until her death, refusing to give up on her belief that he was alive. This long-lost boy, now 79, was found after his niece, Alida Alequin, 63, took a DNA test in 2020. The results matched her with a man who turned out to be Albino, now living on the east coast of the US. Alequin, determined to find her uncle, sought the help of the FBI and the Department of Justice to track him down. A DNA sample confirmed his identity, finally solving the mystery that had haunted their family for over seven decades. Albino, a retired firefighter and Marine Corps veteran, had been raised by a couple who took him in as their son after his abduction. His niece said he had faint memories of being taken but had never been able to piece together the truth. Despite the astonishing discovery, Albino has chosen to keep a low profile and has declined to speak with the media. When Alequin shared the news of the discovery, the emotion was palpable. "She always had hope that he would come home," Alequin said of her grandmother. “She always felt he was alive. She took that with her to her grave.” The family had never stopped thinking about him. Pictures of Luis Armando hung in their home, and stories of his disappearance were passed down through the years, keeping his memory alive. Albino's reunion with his family was bittersweet. He reconnected with his brother Roger, but sadly, Roger passed away shortly afterward. Despite this, the family remains overjoyed to have found their beloved Luis after so many years of uncertainty. The missing persons report on Albino has since been removed from the California Department of Justice website, a poignant symbol of the long-awaited resolution to this case. For Alequin and the rest of the family, finding their lost relative after 73 years was nothing short of miraculous. "The outcome of this story is what we strive for," a police spokesperson said of the rare but incredible closure that comes from never giving up on hope. Images: Alida Alequin

Legal

Qatar Airways celebrates special milestone with huge sale

Qatar Airways launched its first service in Australia 15 years ago and to celebrate the special milestone they have announced an epic sale. Prices have dropped for a bunch of their popular destinations including Nice, London, Dublin, Lisbon, New York and Seychelles. The sale is on now until September 30, 2024 for flights between October 1, 2024 to June 10, 2025. Economy flights from Sydney to London start from $1849, or business class from $8189. For those in Melbourne wanting to experience their Europe summer, flights to Nice start from from $1849 or on business class from $8099. And if you're looking to visit the concrete jungle, flights to New York from Brisbane start from $1839 for economy or $7859 for business class. The fares include taxes, fees and airport surcharges. The Doha-based airline offers services to more than 49 destinations from Australia across Europe and the UK, 29 destinations across Africa, and 33 destinations across the Middle East. They also offer flights to 13 destinations across North and South America. In 2024, Qatar Airways was voted the World's Best Airline in the annual Skytrax’s World Airline Awards in June, for the eighth time. It also won the awards for World’s Best Business Class, World’s Best Business Class Airline Lounge and Best Airline in the Middle East. “This is a proud moment for Qatar Airways. I am honoured to share this award with my dedicated team,” Qatar Airways group chief executive officer, Badr Mohammed Al-Meer, said at the Skytrax event in London. “This award is a testimony to our relentless commitment to providing unparalleled service and innovation. We look forward to continuing to serve our customers with the highest level of excellence.” Image: Vytautas Kielaitis / Shutterstock.com

International Travel

The travel hack giving travellers two holidays in one

When it comes to a long-haul flight, a stopover can be exactly what you need to stretch your legs and recharge before the next leg of your journey. But some eager travellers are getting even more out of their stopovers, by booking a few nights in their stopover destination and effectively getting two holidays in one. The “two-for-one holiday” trend is especially popular for those travelling from Australia and New Zealand, as it takes many, many hours to travel from Oceania to Europe, the US, or basically anywhere else in the world. Rather than looking at layovers as a hassle that just prolongs your journey, data shows that travellers are opting to use them as a way to explore new destinations and extend their holidays. According to data from travel search engine <a href="https://www.skyscanner.com.au/">Skyscanner</a>, there has been a notable uptick in bookings for long-haul flights to destinations such as Istanbul, London, Shanghai, and India. When travelling to Europe or the US, many travellers stopover in Asian cities such as Hong Kong, Bangkok in Thailand, Ho Chi Minh City in Vietnam, or Singapore. Alternatively, many stopovers occur in the UAE and Middle East area, with some flights stopping in Abu Dhabi, Dubai, or even Qatar. It’s easy to book your stopover holiday when booking your flights. Just select your original flight to your final destination, but change your second flight to leave the stopover destination a few days later. Skyscanner's travel expert Cyndi Hui told <a href="https://travel.nine.com.au/latest/holiday-hacks-two-in-one-stopover-destination/9e77c117-3a14-49a0-903f-b9847bc92fe0">9Travel</a> of the travel hack: "With Australia being so far from many global hubs, taking the time to enjoy a stopover instead of rushing through airports allows Australians to truly make the most of their travel experiences". "It's a savvy way to make the most of their travel time, turning what used to be just a stopover into a memorable part of the adventure." Image credits: Shutterstock

Travel Tips

"Never been seen before": Fergie reveals new details from 9/11 near miss

Sarah Ferguson, affectionately known as Fergie, has taken to Instagram overnight to share new details of her 9/11 near miss. 24 years on, the Duchess of York, who has previously revealed that she was meant to be in the World Trade Centre's North Tower when the plane struck the building, has shared more details of the day. Fergie recalled how her friend, billionaire businessman Howard Lutnick, gave her an office on the 101st floor of the World Trade Centre at the time, for her charity Chances for Children. The charity's logo had a mascot called Little Red, which was eventually made into a doll for a child named PJ who survived the 1995 Oklahoma City Bombings. On the day of the 9/11 attacks Fergie was due to attend a meeting in the office, but was running late because of an earlier engagement, so she was still on route to the building when the terrorists struck. "I was driving in the car and I was late for work... and Little Red was found in the rubble," she said in the video. Fergie opened a box to reveal her own Little Red doll that survived the attacks. While she has previously talked about the doll, this is the first time she revealed what it looked like. "A fireman picked her up, carried her out, like the fireman that picked up PJ all those years ago in the Oklahoma City Bombing," she continued. "And CNN filmed it and said, 'Look, a child's doll.' And Larry King said, 'That's no child's doll. That's Fergie's Little Red' and she stands for children's rights all over the world and she's a sign of hope for children. "What no one has ever seen before and I would like to share this with you is the actual doll that survived in 9/11. "So here, I have it at home. Normally I talk about Little Red and here is the actual doll that survived. "You can see the dust from the building — that's never been seen before. <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/reel/C_xjdvMKSCn/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/C_xjdvMKSCn/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by Sarah Ferguson (Fergie) (@sarahferguson15)</a> </div> </blockquote> "And I hope Little Red will be talked about all over the world because she's just a very strong, stoic little person." She also shared that on the day, Little Red "sat on her desk overlooking Manhattan on that fateful day when the towers came down." "She came down through the rubble and landed fully intact," she wrote. "Little Red was carried out of the rubble in the fireman's hat exactly as PJ, a child burn victim, was carried years earlier in the Oklahoma City bombing, where the doll was first inspired to bring hope during difficult times and raise money for aid. "Little Red now sits in the 9/11 memorial museum and serves as a reminder of hope within the darkness. We will #neverforget," she continued before encouraging her followers to donate to the Cantor Relief Fund, to support families affected by disaster. Images: Instagram

Caring

Parents under fire for taking their sick toddler on a long-haul flight

A couple has come under fire after documenting their experience online of boarding a long-haul flight with their toddler, despite the child being sick. Alina and her husband were excited to go on their long-awaited holiday to Thailand with their one-year-old son in tow, taking off on their first big family trip. However, shortly before they were set to take off, their child developed a raging fever, and they decided to go on the trip anyway. Taking the experience to social media, Alina said her son’s temperature soared to around 40 degrees, with their little boy’s condition escalating so rapidly that the parents were considering calling off their entire trip. “My husband and I even wanted to cancel the flight,” she confessed in the video, which has received around 1.4 million views. However, after realising they would be out of pocket by several thousands of dollars if they cancelled the trip at such short notice, they decided to take the risk and board the plane. “Our tickets would have been wasted, and the trip that cost us $3,000 would have been wasted,” the mum wrote. "One plus of this flight was that the flight was at night, and the child could sleep and recover.” In the clip, the parents were seen walking their son around the plane, cradling the sick toddler as he cried uncontrollably. Luckily, the parents “managed to bring down the temperature”, but they weren’t convinced their son would keep quiet for the rest of the trip. “We were so worried about how the baby would feel on an eight-hour flight,” she continued, walking the baby up and down the corridors of the airport, trying to calm him down. As they tried to settle the child, they realised that their hopes that he would sleep the whole way were misguided. “The flight turned out to be difficult,” Alina confessed. “The baby kept waking and crying.” In the middle of the night, their son’s fever returned, which forced the parents to “bring the temperature down again” and left them “very worried” about their son’s health. Their baby’s fever took a toll on the parents as well, who complained of feeling “squeezed like a lemon” while trying to keep his temperature down, as Alina recalled, “We took turns looking after the baby so each of us could sleep.” In a later video, the parents defended their choice to take their son on the flight despite his intense fever and blamed it on his teething, not sickness. “Our baby wasn’t sick, he was teething, and that’s why he had a fever,” she said. “If our child had been sick, we would have cancelled everything … I consider myself a wonderful mother.” Despite the mother's clarification of her son's fever, the parents were slammed for even considering taking a sick child on such a long flight. “It’s OK, don’t worry about making anyone else on that flight sick,” a sarcastic comment read. “This is so tremendously selfish, you are appalling for doing this to him and others.” “I was in the same situation,” another parent said. “I lost all bookings, but who cares, my daughter comes first always and forever, no matter the amount of money!” “Trips come and go; your baby’s health is priceless!” read another comment. “Forty degrees is a hospital admission! Not a flight to Thailand!” However, not everyone was as judgmental, with many parents extending their sympathies to the first-time parents, as one person wrote, “You know what’s best for your baby. Everyone will say things. But only you will know when you are in that situation.” “Everyone is a first-time parent,” another defended. “This was a lesson learned. A baby’s health is of utmost importance. No holiday is more important than that. I hope he is OK now.” Image credits: TikTok

Travel Trouble

"No show": Wild reason couple denied refund on flights scheduled during Covid

A Melbourne couple, who had booked flights with Qantas during the state's fifth lockdown, were left furious after they were told they were ineligible for a refund because they were a "no show". Kieran McGregor told news.com.au that he and his partner had originally booked the flights to Darwin for July 18, 2021 through travel giant Expedia. When the number of Covid cases started rising, he moved the flights forward to fly out on the 16th of July, hoping that they would be able to get out before another lockdown, but the day before their flight, Victorian Premier Daniel Andrews announced the state's fifth lockdown. Three years later, McGregor was still stuck between trying to get the refund from Expedia, who said Qantas had the money, and Qantas, who said the travel agent had it. Last year, McGregor contacted Expedia on their X account to try to resolve the issue, but the company said: “We just got off the phone with the airline, and as per advised, the ticket shows suspended on their end due to a no show." “Your ticket is no (sic) eligible for a refund, and has no value as per the airline. We apologize for the inconvenience.” He was "incredulous" when he received the message. “How could I fly if the state of Victoria was in lockdown and I couldn’t move more than 5km from the house?” he told news.com.au. When he contacted Qantas, the airline claimed “the funds will still remain with the agency that you’ve booked with” and to contact them directly for a refund. McGregor told news.com.au the ordeal was “utterly disgraceful” and that he was unaware if the flight went ahead or not. The publication reportedly contacted Expedia and Qantas and on Tuesday morning they finally said that a refund would be issued, but McGregor said he was yet to be contacted. “For flight bookings at Expedia, we generally follow the policies of our travel partners, so any refund is determined by the airline,” an Expedia spokeswoman said. “We have looked into this case with Qantas, and we will be contacting the traveller to process the refund.” While a Qantas spokesman said: “We apologise for the extended delay in resolving this issue and are processing a full refund for their bookings.” It is unclear which company held McGregor's funds, which was reported to be around $2,500. Adam Glezer from Consumer Champion told news.com.au that McGregor came to him recently when he felt he had nowhere else to turn. He said that these situations were quite common. “What Kieran has gone through with Expedia and Qantas is extremely common where the third party says the airline has the money and the airline says the third party has the money. I call it the blame game and there’s only one loser out of it and that’s the customer," he said. “Transparency in these situations is of utmost importance and unfortunately it just doesn’t exist.” Images: news.com.au/ DLeng / Shutterstock.com

Travel Trouble

Grandmother's body found 800km from home

Police have revealed the body of a Queensland grandmother has been found 800km from home in bushland near a main tourist area. Wendy Hansen, 63, was last seen at an ATM in her hometown Monto - about 170km west of Bundaberg, Queensland - on February 29 this year. She was reported missing when she didn't return home, with police finding CCTV footage of her driving 400km south on Queensland's main highway on February 29. Queensland Police continued their public push for information in the months that followed, but on Thursday, NSW police revealed that they found her body half buried in bushland near Jordan Esplanade in Coffs Harbour on June 18. NSW homicide detectives are now looking for her vehicle, a silver 2007 two-door Mitsubishi Pajero with Queensland registration plates 645TCZ. In a statement on Thursday, NSW detectives appealed to the public for help with finding her car. "As investigations continue detectives are appealing to the public for any information, CCTV or dashcam footage that may assist the investigation to contact NSW Police or Crime Stoppers on 1800 333 000," they said. "Detectives are specifically interested in the location of Wendy’s car which has not yet been located and are urging anyone with dashcam vision of the car to contact police immediately." Images: NSW Police

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Grandmother's body found 800km from home

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